--- title: "UseResponse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UseResponse Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/170123/UseResponse/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # UseResponse Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UseResponse ## What is UseResponse? Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. ## What is UseResponse used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $199 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UseResponse?[Manage this product listing](https://www.g2.com/products/useresponse/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UseResponse 4.6 (36) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $199 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (36) Ease Of Use 4.0 (977) Value For Money 4.6 (21) Value For Money 4.2 (799) Customer Service 4.8 (36) Customer Service 4.0 (770) ## UseResponse alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about UseResponse Overview ### Which roles and teams benefit most from UseResponse? UseResponse is most used by IT leaders, system developers, and integration specialists managing help desk operations, support requests, and technical issue resolution. Product managers and project managers use it to organize customer feedback and track service needs, while CEOs, owners, and managing directors oversee support performance and customer communications. Answer based on 32 reviews Overview ### What company size and specific industries is UseResponse built for? UseResponse is designed for businesses of any size, with an on-premise option that suits enterprise-wide organizations. It is a fit for SaaS and software development companies, financial institutions, logistics providers, and educational organizations that need a customer support and feedback platform. Features and Usability ### What are the key features of UseResponse? UseResponse offers ticket and case management, help desk workflows, and SLA management for support operations. It also includes a self-service portal, knowledge base management, forums, live chat, chatbots, and multi-channel communication. Additional features cover analytics, workflow configuration, automated routing, and access controls/permissions. Pricing ### How much does it cost and what fees or limitations are included? UseResponse offers cloud plans from $124 per month per user for Feedback Solution, designed for two users; extra users cost 19 monthly. Help Desk + Live Chat costs 149, Knowledge Base 139, and Complete Suite 199. A free trial is available. Reviewers report mixed views, citing value but also high plan prices. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does UseResponse integrate with? UseResponse integrates with 12 third-party tools, including Slack and WhatsApp for communication; Jira, Confluence, and Zoho Projects for project work; HubSpot CRM and Salesforce Platform for customer data; and Google Workspace for productivity. It also connects with WordPress, Meta for Business, Twitter/X, and Zapier. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does UseResponse offer? UseResponse provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and question handling, documentation gives written reference material for reviewing steps, and videos offer self-paced walkthroughs of key features and processes. Getting Started and Support ### What customer support options does UseResponse offer, and how do users rate the experience? UseResponse offers email/help desk, FAQ/forum, knowledge base, and chat support channels. Users often describe the support team as responsive, helpful during setup and customization, and quick to resolve issues. However, one reviewer reported unprofessional interactions and problems recovering deleted knowledge-base content. Answer based on 14 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) UseResponse supports all three of the features reviewers rate highest: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. With coverage across each of these core areas, the product gives teams a clear way to track incoming issues, manage support workflows, and stay updated as requests change, helping businesses respond faster and maintain more consistent customer service. Ticket Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customizable Branding 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Knowledge Base Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data UseResponse 102 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (21) 4.5 Based on 21 reviews ## Pricing Value for money 4.6 (21) Free Trial [View pricing plan details](https://www.capterra.com/p/170123/UseResponse/pricing/) Enterprise cloud - Complete Suite $199.00 Per User,Per Month It includes: - Features are not listed Enterprise Cloud - Feedback solution $124.00 Per User,Per Month It includes: - Features are not listed Enterprise Cloud - Knowledge Base $139.00 Per User,Per Month It includes: - Features are not listed Enterprise Cloud - Help Desk + Live Chat $149.00 Per User,Per Month It includes: - Features are not listed On Premise - Complete Suite $7,200 Per User,Per Year It includes: - Features are not listed On-Premise $4,800 Per User,Per Year It includes: - 100% Open Code - 50% for the Next Year - Hassle Free Updates Value for money 4.6 (21) 4.6 Based on 21 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (36) 4.8 Based on 36 reviews ## User reviews Overall rating 4.6 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(25) 4(9) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Pedro B. FreeLancer Used the software for: Less than 1 year ### "Your Customers Satisfied With Your Support, Service, Chat and Much More" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2021 My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved. Pros A great working tool this, it worked right on my system. Perfect support agents, always accurate, we are no complaints or anything like that thanks to support. I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool. This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use. Cons Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat. Just for the price, as I think the plans are a little high, and that's it. MB My best help desk application My best help desk application Used the software for: 3-5 years ### "Ticket management at its peak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2021 I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. Pros What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app Cons It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. DI Director Director Used the software for: 1-3 years ### "Took unauthorised payment from our card on file and refused to refund it" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 28, 2023 We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests. Pros Integrated with other systems we use and had a realtime dashboard. Cons No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company ME Michaela E. Knowledge Base Manager Used the software for: 3-5 years ### "Great product, Great support & consulting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2021 On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. Pros We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. Cons Nothing worth mentioning, and it seems bug free too. LS Lennert S. ICT Senior Specialist Used the software for: 3-5 years ### "Easy to use, highly customizable and a customer support that is second to none" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2021 We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. Pros UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. Cons The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature. MS Michael S. Director Of Development Used the software for: 1-3 years ### "Powerful, easy to use,fantastic customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2017 1) I can provide managed customer/ticket support 2) I can easily integrate new custom support team members into the process 3) I can teach users about my site interactive to my support system 4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests. Pros Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it. Cons So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about. Jeremy O. Director of Technology Used the software for: Less than 1 year ### "A solid product for a good price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2021 UseResponse is a real solid product. You can customize the look and feel, integration with other applications, and authenticate via SAML. We needed an easy way to track users' desires and UseResponse squarely addresses those needs. Pros UseReponse comes with a lot of features out of the box. The main reason we adopted UseResponse was to "crowd source" our development roadmap. By using UR, our user can tell us what they was in our products, and based on the number of votes, we can determine priorities. Additionally, there are many great add-ons and integrations available. Cons Sometimes navigating through the interface can be slow. PM Project Manager Project Manager Used the software for: Less than 1 year ### "UseResponse: an All-in-One Solution for your Help Desk and Support Suite." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great. We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade. The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution. Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance. One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels. I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration). Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great. UseResponse is Value for money. Pros Unique feedback system Social Integration Content analysing Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Unique feedback system Ticket merge Restful API, IOS, Android integration Several Feedback sources: community portal, embedded widget Ease of Installation OW owner owner Used the software for: Less than 1 year ### "Use Response " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 3, 2021 Pros UseResponse helps in every step. The software has several parts that can be switched on and off. The company tries to meet customer needs. The response time is second to none, so their customer support always works. The software is very flexible without leaving the standard. Even if they implemented many changes based on customer feedback, UseResponse will make sure it is updatable. We've been working for more than a year and I cannot think of another better partner. It is not the case for such things as Cons The mobile view can be good for most cases, however it could lead to problems in the future. There are many ways that it can be improved. DS Development Strategy Coordinator Development Strategy Coordinator Used the software for: Less than 1 year ### "Compares to competing products at competitive price point." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2018 Pros We switched to their feedback forum tools from another product. UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward. Staff is extremely responsive with support. Cons While we have largely been please with the feedback forum capabilities, more granularity in things like feedback type and individual forum access would be great. [View all Reviews](https://www.capterra.com/p/170123/UseResponse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.