# UseResponse Pricing 2026 | Capterra > Learn more about UseResponse pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/170123/UseResponse/pricing --- # Pricing for UseResponse [4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Write a Review! ## [UseResponse](https://www.capterra.com/p/170123/UseResponse/) has **6** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** By Plan Frequency ### Enterprise cloud - Complete Suite $199 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise cloud - Complete Suite plan includes: - Features are not listed ### Enterprise Cloud - Feedback solution $124 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise Cloud - Feedback solution plan includes: - Features are not listed ### Enterprise Cloud - Knowledge Base $139 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise Cloud - Knowledge Base plan includes: - Features are not listed ### Enterprise Cloud - Help Desk + Live Chat $149 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise Cloud - Help Desk + Live Chat plan includes: - Features are not listed ### On Premise - Complete Suite $7200 **Pricing Model:** Per User **Payment Frequency:** Per Year On Premise - Complete Suite plan includes: - Features are not listed ### On-Premise $4800 **Pricing Model:** Per User **Payment Frequency:** Per Year On-Premise plan includes: - 100% Open Code - 50% for the Next Year - Hassle Free Updates ## Popular alternatives to [UseResponse](https://www.capterra.com/p/170123/UseResponse/) Looking to learn more about Help Desk software similar to UseResponse? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Bitrix [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price:€61/month [LEARN MORE](https://www.capterra.com/p/113540/Bitrix24/) by Zendesk [4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by Salesforce [4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/136189/Salesforce/) by CyberSentriq [4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Text [4.6 (1713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) ## What do others say about [UseResponse](https://www.capterra.com/p/170123/UseResponse/) pricing? Pricing Rating $ $ $ $ $ Value For Money[4.6(36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Pros Cons [Read All 36 Reviews](https://www.capterra.com/p/170123/UseResponse/reviews/) Read Full Reviews Below Verified Reviewer My best help desk application Government Administration, 501-1,000 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra October 11, 2021 "Ticket management at its peak" **Overall:** I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. **Pros:** What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app **Cons:** It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. **Switched From:** [UserVoice](https://www.capterra.com/p/135908/UserVoice/) **Reasons for Switching to UseResponse:** it had realtime chat so I had to make a switch. Vendor Response By UseResponse on October 12, 2021 Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications. [Read All 36 Reviews](https://www.capterra.com/p/170123/UseResponse/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)