# Page 2 | UseResponse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is UseResponse the right Help Desk solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170123/UseResponse/reviews

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UseResponse

4.6 (36)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of UseResponse

## Showing most helpful reviews

Showing 26-36 of 36 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Matt W.  
Integration Architect  
  
Used the software for:

### "UseResponse Community a great option"

March 3, 2016

5.0

UseResponse is great to work with. Support is provided quickly and succinctly. The product is so flexible that nearly anything you want to do can be done. Either in house with the proper resources or for a very reasonable price by UseResponse themselves. Timely and important improvements on a nearly monthly basis with more and more improvements always being added and considered.

Review Source

RV

Remco V.  
  
  
Used the software for:

### "UseResponse - A masterpiece"

February 1, 2017

5.0

We have been using UseResponse for about 6 months now, to act as a support portal for our own monitoring software. We have only been getting positive feedback from our customers about the documentation and live chat features. Their support is also a big plus, they usually reply within 5 minutes and are always there to help! 10/10 Software, I highly recommend it!

Review Source

JL

John L.  
  
  
Used the software for:

### "Very helpful for my business"

February 19, 2016

5.0

I'm using this solution only as a ticketing system, but I'm thinking to use more of it. I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them. UseResponse helps me to organize tickets effectively and with a small amount of time. Moreover, service usability is decently easy. Keep on going that way guys!

Review Source

MG

Marco G.  
  
  
Used the software for:

### "Fantastic service, excellent customer support"

November 19, 2015

5.0

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in Europe or in the U.S., they always replied in less than a hour. Totally satisfied!

Review Source

CW

Calvin W.  
Product Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "THUMBS UP - Flexible and easy solution"

November 27, 2018

4.0

Very possitive. As said flexible and easy solution, and amazing CS.

Pros

The solution is really flexible to setup for my specific purpose. For the user it clean and manageable to do acess and discuss topics. And the Customer support - INCREADIBLE: fast response and helpfull to set-up functions that are not basis.

Cons

If I could set-up additional functions myself, then i could leave support some peace :P

Review Source

AK

Alex K.  
Avalon  
  
Used the software for:

### "5\* helpdesk, 5\*support service, 5+ community"

February 5, 2016

5.0

Thanks to the team UseResponse, our company uses the service as a community that would serve our customers and bring them together in one system, it is very convenient, we purchased a self hosted version, because we have a large (more than 20 people) support department

Review Source

HJ

Henrik J.  
Manager  
  
Used the software for:

### "Amazing support "

June 10, 2016

4.0

We choose UseResponse as it could be deployed in our internal network. The installation is smooth and the product is easy to use. But what really stands out is the support. Fast and very customer oriented. This is one of the best support channels I have ever used.

Review Source

DA

Danila A.  
Internet Administrator  
  
Used the software for:

### "Very good product with a good functionality and a nice view"

January 26, 2016

5.0

I've been using this product for about 2 month and so far i'm very satisfited with it. It fullfils my needs and costs only 10 bucks a month. Really helps to communicate with my visitors to create a better car repair service.

Review Source

NC

Nicolas C.  
IT Project Manager  
  
Used the software for:

### "Expert software"

September 4, 2015

5.0

We try the software 5 minutes and we knew that we should buy it right away ! Very complete, easy to use and feature complete. I recommand this software to every support department.

Review Source

PG

P G.  
System Developer  
  
Used the software for:

### "Product is as advertised and is a great utility for product innovation."

February 2, 2016

4.0

This tool has greatly helped our business with managing enhancement requests and suggestions , as well as feedback from clients.

Review Source

rL

rolo L.  
  
  
Used the software for:

### "Best HelpDesk app...(and I have tried many!)"

August 28, 2015

5.0

And very happy with their support too...they solve all my problems the same day!

Review Source

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