Who Uses This Software?

Businesses that need appointment scheduling and invoicing solutions. DoTimely includes extensive reporting, customer management, native mobile apps for appointment tracking and more.


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.25/month
  • Pricing Details
    Per Invoice created.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    Online

Vendor Details

  • DoTimely
  • dotimely.com
  • Founded 2017
  • United States

About DoTimely

We are obsessed with automating your tasks and saving you time, so that you can focus on other important aspects of your business or personal life. DoTimely provides a comprehensive tools in scheduling, invoicing, payments, customer and staff management that keep getting better with our regular updates. Join us and get your time back.


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DoTimely Features

  • Billing & Invoicing
  • Client Management
  • Credit Card Processing
  • Customer Portal
  • GPS Check-in / Check-out
  • Key Management
  • Recurring Appointments
  • Scheduling
  • Staff Management

DoTimely Reviews Recently Reviewed!


Reliable, easy to use, and customer support when needed.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clients control on appointments. Controls on requests. Schedule management. Being able to look at staffs daily walks gps timing

Cons: Gps accuracy. Trouble with spam emails, invoice discounts. Also- being able to select multiple invoices from list to mark as paid.

Overall: Reliability, ease of use for you and clients, affordable, professional.

Fantastic Software

Jun 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this has made my life so much easier as a business owner. Plus, the reassurance it gives my clients by seeing their reports after every visit.

Cons: Still making updates .. but really none so far ..just a few minor things that they immediately address when brought to their attention.

DoTimely is aptly named! The platform is beautiful to look at. They have responded in a very time

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is beautiful to look at. They have responded in a very timely manner (usually minutes to a few hours) to the countless questions I had going through the on-boarding process. They are priced perfectly in their market, especially for all of the bells and whistles they offer! Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business. They connect for payments to Stripe, which is a completely separate and secure system of collecting payments. I strongly advise anyone in the pet care service industry to take a good look at all DoTimely offers for cents on the investment dollar!

Cons: They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :)

Overall: I automated: scheduling, invoicing, and payment collection! AMAZING! DoTimely helped me to be accountable to my clients with GPS and improved ease of communication with their "chat" feature. Instead of checking 2 email accounts, I am more streamlined with the DoTimely App. Helps clients feel more secure about their appointments because they can see on their end that they are: planned, accepted, in process, or completed.

Vendor Response

by DoTimely on June 05, 2018

Emily, we really appreciate your feedback.

Great value for services provided! Easy to set up and use!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy access to scheduling via app and online. App is easy to understand and use. As a new business we appreciate the minimal charges for services as well. No "per user" charges for my staff. Staff is great at responding quickly to any technical issues and questions we have.

Cons: Inability to select a "vacation" or "time off" scheduling function currently, but I understand this is a work in progress as well. Occasional glitch with stopping an appointment.

Overall: On the go scheduling and maintenance, easy to use app. Keeps us on time and in synch as we progress thru appointments.

Vendor Response

by DoTimely on June 05, 2018

Melissa, we really appreciate your feedback

DoTimely App is very helpful and is an upcoming app!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Organization and Billing features are amazing! . And her support staff have been very helpful. I suggested new features and they took my recommendations into consideration and placed them in the application. This programmers on this software are pretty awesome!

Cons: Owner profile on mobile app should have more appointment options. Its a little bit too basic. It should have more features as the desktop version. As a business owner, I constantly have to edit schedules and its easier since I m not in front of my computer the whole day.

Vendor Response

by DoTimely on April 25, 2018

Appreciate your feedback Steven.

I am a new business. This is great software to keep track of my business scheduling needs

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First off, and very important to me as a new user, is that DoTimely has incredible customer service!! they get back to you very promptly and are always helpful! Software and app are easy and mostly straightforward to use as well.

Cons: bulk invoicing needs better explanations. IC feature needs to be added. easier to use calendar appointment adding please.

Vendor Response

by DoTimely on April 25, 2018

Yvonne, we really appreciate your feedback.

Fab experience! Wouldn't use anything else!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is to use, for owners, staff and customers. GPS tracking and leaving notes for customers has been such a positive for us and the relationship we have with our customers.

Cons: Not being able to personalise emails to customers with company signature. This is the only con, everything else is spot on!

Vendor Response

by DoTimely on March 26, 2018

Francesca, we really appreciate your feedback.

DoTimely has been a great tool for me. it really is user friendly and the customer support is great.

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of scheduling and invoicing. User friendly software. It really is quite straight forward. I simply add a new customer, schedule in their ongoing dog walks, then it's there in my schedule. Invoicing is simple and can be completed in minutes.

Cons: It was a bit glitchy when first released but the team addressed any bugs that needed to be ironed out quickly and efficiently.

Vendor Response

by DoTimely on March 23, 2018

Beverley, we really appreciate your feedback.

Awesome platform that allows me to maximize my time where it counts

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The platform is extremely user-friendly for both business & customer. I have very few requests from my clients for trouble-shooting items within DoTimely so it doesn't create more work for me having to troubleshoot. Additionally, their customer service is very fast to respond so if I ever have clients who have questions, I can send them directly to DoTimely. Everything is connected - data is shared between all parts of the system making it extremely functional to use from any page of the platform. The features are above & beyond what I would ask for in a system. It has everything. If you stumble upon something that you do want that the platform doesn't have, then just send the request & they'll add it! Lastly, the platform is exceptionally affordable for all the features & time it saves me. I estimate this platform saves me up to 80 hours of admin work a month.

Vendor Response

by DoTimely on February 21, 2018

Rachel, we really appreciate your feedback.

I own a dog walking company an DoTimely has been a life changer. We have more time to grow now.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They have exceptional fast customer service. Pawsome features for dog walking company like mine. I really love the company and will never change. Price is amazing for the amount of value.

Vendor Response

by DoTimely on February 08, 2018

Carlos we really appreciate your feedback and support.

the software is a real time saver and is impressive from both the client and staff end

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy the chat feature. Clients have been using it with ease and I like that I am included in all conversations.

Cons: having to delete a recurring appointment when having to change one appointment permanently. So say a client normally wants Monday through Friday walks, but now only needs Tuesday and Thursday. I cant just update the recurring appointment to reflect this. I have to delete the walks entirely and resubmit.

Overall: This software saves me lots of time. It's fairly simple to use which is very helpful. The key tracking features helps to keep me organized.

Vendor Response

by DoTimely on January 22, 2018

Appreciate your feedback Jamie.

This app has seriously changed my business. It¿s amazing and has made my life much simpler!

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use.
The invoicing and paycheques are organized and accurate.
It keeps my entire company and employees organized
Generates invoices so I don¿t have to
Extremely good pricing! As a small business owner, I can actually afford this!

Cons: The gps isn¿t very accurate
I don¿t like the start/stop emails sent to my clients and neither do they

Vendor Response

by DoTimely on January 22, 2018

Appreciate your response Rachael. The start/stop e-mails are optional and can be turned off.

Our experience running our pet care business on DoTimely's platform has been very positive!

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc.

The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing.

One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.

Cons: Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades!

The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Overall: If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.

Vendor Response

by DoTimely on January 16, 2018

Thanks Josh for your partnership and as always really appreciate your feedback.

Super easy to use, and the customer support is great!

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use. And the customer service staff has been really great. If I ever have any issues, the answer is just an email away.

Cons: I wish the app was a bit more user friendly--but I'm able to sign on to the website from my phone, so I just use that.

Overall: Scheduling is very easy--saves me time.

Vendor Response

by DoTimely on January 16, 2018

Jennifer, we really appreciate your feedback.

Great product visually pleasing and backed by awesome support

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After evaluating all other software I settled on DoTimely due to features, ease of use and great price. I can focus on my business rather than just keeping up with the day to day tasks. Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports. The ability to require pictures for visits is great as it provides consistency on our visit reports and is helpful to have this for new staff. Staff having all the client info on the app is great. It's a long list of helpful features to list it all out.

Cons: There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions.

Vendor Response

by DoTimely on February 02, 2018

Thanks Pam for your feedback and support.

Just what I was looking for!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been searching for a good pet sitting software for awhile now, and I finally found it! Once you get the hang of it, this software is very easy to use. It keeps track of my scheduling and billing which is a great help!

Cons: I had a little bit of trouble figuring out how to get started. I had to play around with the program some to finally get the hang of it. I'm not sure if there is any kind of "get started" tutorial (I didn't see one, but I didn't look too hard), but if not, having one would be greatly beneficial.

Overall: Organization!!

Vendor Response

by DoTimely on January 16, 2018

Stacy, we really appreciate your feedback.