# Page 2 | DoTimely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DoTimely the right Scheduling solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170194/DoTimely/reviews --- DoTimely 4.7 (85) [View alternatives](https://www.capterra.com/p/170194/DoTimely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of DoTimely ## Showing most helpful reviews Showing 26-50 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Joshua K. Co-Owner Consumer Services Used the software for: 6-12 months ### "Our experience running our pet care business on DoTimely's platform has been very positive!" January 15, 2018 4.0 If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient. Pros DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing. One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily. Cons Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet. Review Source Response from DoTimely January 16, 2018 Thanks Josh for your partnership and as always really appreciate your feedback. KR KIMIKO R. Owner Consumer Services Used the software for: 1-2 years ### "Must have app!" July 17, 2020 5.0 Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it Pros I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software. Cons The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it. Reason for choosing DoTimely Cost and features Review Source Response from DoTimely July 20, 2020 Hi Kimiko, Thanks for sharing your feedback. It is great to know you are using lot of DoTimely features that add value to your business. We are always looking to add new features that help our customers. CW Chrissy W. Professional Pet Care Provider Veterinary Used the software for: Less than 6 months ### "DoTimely serves its purpose for my business needs!" August 26, 2019 5.0 DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price. Pros I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website. Cons I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound. Reason for choosing DoTimely Since I'm solo and don't have employees and I don't accept payments online, I have the option to have the free version until I build my business and that helps me more than you will ever know. It also helps me build my clientele and their trust. Review Source Response from DoTimely September 6, 2019 Hi Chrissy, We really appreciate your comments. DM Dina M. Owner Civic & Social Organization Used the software for: 6-12 months ### "So Happy I found this!" January 29, 2019 5.0 Pros I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable. Cons I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution. Review Source Response from DoTimely February 8, 2019 Hi Dina, we really appreciate your feedback. JT Jeanne T. Owner Consumer Services Used the software for: 1-2 years ### "Amazing software for running my business " March 9, 2020 5.0 Amazing!! DoTimely has helped me to grow my business. The DoTimely team is very quick to respond when I have any issues and were so great getting me started on the app. I am so happy I chose this company to help me manage my business. The product is great for my team and the customers/. Easy to use! Pros It is very easy to communicate with my customers and staff in one place. I can make changes to the schedule and update customer information quickly and easily so all of the team is up to date! The app saves me so much time so I can spend more time growing my business and building relationships with the customers. Being able to invoice my customers and create paystubs has also save me time and money. Cons I would like to see my profit on this app with the invoices and pay stubs. Reason for choosing DoTimely DoTimely staff was quick to respond and did an amazing demo and follow up. Review Source Response from DoTimely March 22, 2020 Jeanne, We are happy to hear you are enjoying using DoTimely. We appreciate you as our customer. ER Emily R. Business owner Consumer Services Used the software for: Less than 6 months ### "Great!" October 10, 2018 4.0 Overall DoTimely is making a great start into the pet software market. If they can continue to improve their product the way they are doing I’m sure they will be matching their competitors soon! I am very happy using it for my business and I’m excited to see the above features implemented Pros I have been using DoTimely for 2 months now and it has helped my business in so many ways so far. - customers always comment how professional it is and they love that they can book so easily - my bookings have increased - it says me so much time, especially when it comes to scheduling staff - having everything in one place is so helpful - customer support is outstanding, I always receive a response within a couple of hours. Cons There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same. Features that would really help make this software better are: - better customisation of client and pet forms (including being able to remove existing fields) - customisation of visit reports (adding additional checkboxes) - customisation of the customer sign-up/login page and welcome page on their account - notifications (even just by email) whenever a new customer signs up. Currently there is no way to sort customers by sign up date, so this is impossible to keep track of Review Source Response from DoTimely October 17, 2018 Hi Emily we really appreciate your feedback. JN Jena N. Owner Veterinary Used the software for: 1-2 years ### "DoTimely has been a game changer for this small business" August 22, 2018 5.0 As they are a new app there are still some things they need to iron out. However, they are open to suggestions and answer questions very quickly and are very helpful in fixing the problem. If they can't fix it, then it is now on the list of things they work on for the future. So far they have fixed everything they said they would. This app has streamlined my business and made it significantly easier to book appointments, close out appointments and keep accountability with my walkers. My clients love it. My walkers love it. Win. Win. Pros My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability. Cons My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that. Review Source Response from DoTimely August 27, 2018 Jena, really appreciate your feedback! BS Betzy S. Owner Individual & Family Services Used the software for: 1-2 years ### "Makes my life easier " July 17, 2020 5.0 I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly. Pros It’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it. It makes my life a lot easier! Cons I would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Scout](https://www.capterra.com/p/152018/Scout/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing DoTimely Pricing Review Source Response from DoTimely July 20, 2020 Hi Betzy, We appreciate your feedback. We will share your feedback with the development team for invoice processing. CS Cody S. Owner, operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Such Amazing Support!!" November 8, 2019 5.0 It has been amazing! its saved me tons of money using Do Timely, kept me more organized, given new clients more peace of mind and on the rare occasions ive had issues or questions, their support staff has been quick to reply and fix my issues (usually of my own doing). Pros Its so easy to use and has features of much products with a much higher price point! As a dog walker, It allows my clients to rely less just on trust that myself and my future employees are doing what we are hired to do. Cons The only down side is that I had some issues running the app on Android, but I switched to IOS soon after and it has been pretty flawless ever since! Review Source Response from DoTimely January 11, 2020 Hi Cody, We really appreciate your feedback. RB Rachel B. Owner Used the software for: 6-12 months ### "Awesome platform that allows me to maximize my time where it counts" February 16, 2018 5.0 Pros The platform is extremely user-friendly for both business & customer. I have very few requests from my clients for trouble-shooting items within DoTimely so it doesn't create more work for me having to troubleshoot. Additionally, their customer service is very fast to respond so if I ever have clients who have questions, I can send them directly to DoTimely. Everything is connected - data is shared between all parts of the system making it extremely functional to use from any page of the platform. The features are above & beyond what I would ask for in a system. It has everything. If you stumble upon something that you do want that the platform doesn't have, then just send the request & they'll add it! Lastly, the platform is exceptionally affordable for all the features & time it saves me. I estimate this platform saves me up to 80 hours of admin work a month. Review Source Response from DoTimely February 21, 2018 Rachel, we really appreciate your feedback. CE Carolyn E. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great team communication tool!" February 2, 2020 5.0 We rely on the HUB for easy and archived communications with our staff all day every day. Pros Our team uses the DoTimely communication HUB daily. We operate and animal shelter and love that it is easily and quickly accessible on our phones as our staff our constantly on their feet and not sitting at a desk. It's easy to send an individual or group message, launch a conversation or post an announcement. Cons We were a pilot user so had some initial startup challenges but they have all been addressed with great customer support. We have no complaints! Review Source Response from DoTimely February 10, 2020 Hi Carolyn, Thanks for your feedback. We really appreciate it. JM Jerome M. Operations Manager Veterinary Used the software for: 6-12 months ### "Pet services" August 16, 2019 5.0 DoTimely has completely resolved our scheduling and invoicing issues. Pros It has been very intuitive and easy for all of our employees and customers to learn and use Cons The mobile app is great but can use some tweaking. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing DoTimely Ease of use and features Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Ease of use Review Source Response from DoTimely September 6, 2019 Hi Jerome, We really appreciate your comments. MM Melanie M. Owner Consumer Services Used the software for: 1-2 years ### "Easy to use" July 23, 2019 5.0 Been using it for over 2 years now and dont plan on switching. Super easy to learn. Pros The ability to switch between different calendars. One screen shows all the staff and who is booked for each other. Another screen shows the list for the day. You can view calendars for each individual employee and client. Cons automatical invoicing is great Just would like to see the ability to selected specific clients to invoice automatically rather than having to invoice the whole.list in one shot Review Source Response from DoTimely September 6, 2019 Hi Melanie, Thanks for giving your feedback. TW Tisha W. Owner Consumer Services Used the software for: 6-12 months ### "Value " September 10, 2019 4.0 Great customer service. When I started using the software they set up a phone call with an expert who walked me through getting started and answered all of my questions. When I email them with questions I get a super fast response every time. Pros Great value for the money. Unlimited clients and employees, and the only fees are for invoicing. Cons Not as user friendly for clients as I would like. I sometimes have to assist them with using the software. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing DoTimely Cost Review Source Response from DoTimely October 7, 2019 Hi Tisha, Thanks for your feedback. We really appreciate it. CL Carole L. Owner Veterinary Used the software for: 6-12 months ### "Awesome Customer Service" August 15, 2018 5.0 DoTimely customer service is out of this world!! You call, email or chat online either way I get very quick responses--they are also very patient to explain any questions to you and so very helpful and kind!!! Pros I researched many, many pet softwares currently on the market ---I decided to use DoTimely for my pet care service business--best choice I ever made--this software is very, very user friendly--not only is the software user friendly --DoTimely provides easy guides to use the software and constantly keeps you updated on any changes---on top of being very user friendly, keeping you updated, the customer service is totally outstanding and very quick to respond--I have even had response in the middle of the night and weekends..I highly recommend any pet sitting service to use Cons Honestly right now I have no cons about this software currently Review Source Response from DoTimely August 27, 2018 Carole, really appreciate your feedback! MK Marley K. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Dotimely Review" February 27, 2020 5.0 Overall good experience. My customers sometimes have trouble using the app but most find it easy to understand. Pros Ease of access to customer information and scheduling Cons The app crashes sometimes unexpectedly or won't let me upload pictures for appointments Review Source Response from DoTimely March 22, 2020 Hi Marley, Thanks for your feedback. We are always looking to improve our product based on our customer's feedback. AW Alex W. Founder Consumer Services Used the software for: 2+ years ### "Excellent platform for managing business" December 4, 2018 5.0 DoTimely is not only a huge time saver as a business owner, it also provides immense value to our customers. It's a no-brainer for a pet business owner. Pros DoTimely is a dynamic platform that allows me to manage virtually every aspect of my business from one place. Support staff is responsive, and they continually make improvements and add new, useful features. Cons Occasionally the Android app can be a little buggy after a new release, but the developers are good about making quick fixes. Review Source Response from DoTimely December 12, 2018 Hi Alex we really appreciate your feedback. AW Alex W. Sr. Enterprise Account Manager Consumer Services Used the software for: 1-2 years ### "Solid scheduling system" October 22, 2019 4.0 We've used DoTimely as customers of two separate services we use and we've been really happy with it. Pros Easy to book, revise and cancel appointments. The have a good chat tool so you can easily communicate around an event and share pictures. Cons Sometimes the schedule takes a bit to update, so you may click on the wrong appointment and cancel it or schedule something for the wrong day. Review Source Response from DoTimely January 11, 2020 Hi Alex, We really appreciate your feedback. KN Ken N. Owner Consumer Services Used the software for: 2+ years ### "Can't live without it." September 9, 2019 5.0 Pros Easy to use. Solid UI. Speedy support. Cons Would be nice to have more reporting capabilities. Review Source Response from DoTimely October 7, 2019 Hi Ken, Thanks for your feedback. We really appreciate it. AJ Abi J. Dog walker Professional Training & Coaching Used the software for: 1-2 years ### "Brilliant App" July 24, 2020 5.0 This is a brilliant App for myself as a dog walker & pet sitter. It allows all my clients to know their animals are in safe hands. I wouldn’t be without it! Pros Easy to use. Great client feedback as one of a kind in area. Great to remind me what I’m doing. No paper trail. Affordable. Cons Doesn’t always work in low signal areas but clients aware so doesn’t phase us. Review Source Response from DoTimely July 27, 2020 Hi Abi, We appreciate your feedback and will continue to improve our app. PS Paige S. Owner Individual & Family Services Used the software for: Less than 6 months ### "Great App for the Service Industry" July 25, 2020 5.0 This keeps me on track each day and helps me plan and coordinate my schedule. Pros I love the functionality of this app and how useful it is for my pet sitting business. It has so many features to compare to the leading competiter. Cons I wish that pictures could be uploaded to all created services when I submit their summaries, not just comments, not just the ones that have a start and stop timer. It would also be great if clients could receive the summaries in a text and not just an email. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing DoTimely Price and functionality Review Source Response from DoTimely July 27, 2020 Hi Paige, Thanks for your feedback. We do offer text message services. Please reach out to our support to get that turned on for your account. Also, you can send photos to your customers using the Chat feature at any time. SP Sara P. Owner Consumer Services Used the software for: Less than 6 months ### "Checks some of the boxes" September 10, 2019 3.0 Not very valuable to me so far. Might switch to manual scheduling and billing and not use an app at all. Customers do not want to download the app either, they can't be bothered to check email and would rather have a text message report sent. Pros \- How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee. Cons \- No resolution of technical issues reported (4 separate issues, none resolved). - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing. Alternatives considered [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/)[Scout](https://www.capterra.com/p/152018/Scout/)[PetCheck](https://www.capterra.com/p/152019/PetCheck/)[Handlr](https://www.capterra.com/p/149359/Handlr/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing DoTimely No monthly fee. GPS Tracking. Review Source Response from DoTimely October 7, 2019 Hi Sara, Thanks for your feedback. We are sorry to hear you had issues getting started with the system. Please reach out to support and they will be happy to help. CM Carolyn M. Owner Consumer Services Used the software for: 6-12 months ### "Excellent value and service!" January 13, 2019 5.0 They provide excellent customer service at an extremely reasonable price....would highly recommend! Pros I have been using Dotimely for about a year now and it has helped my business tremendously! The program is easy to use and the team is extremely helpful and accommodating with my questions. Cons If I have to say something it's that I sometimes have difficulty finding answers to my questions through the software itself. However, anytime I write to the company my questions are answered immediately which surprises me because we are in different time zones and I sometimes send questions late at night which I believe is the middle of the night for them. They're fantastic! :) Review Source Response from DoTimely January 22, 2019 Hi Carolyn we really appreciate your comments. TB Tonda B. Small Business Owner Consumer Services Used the software for: Less than 6 months ### "Professional Dog Mom LLC Review of DoTimely" November 17, 2020 4.0 Overall it fits my business needs very well! Pros I love that my clients can sign in and electronically choose the dates and services they are interested in. Cons There are small bugs such as, you can't refresh a screen, it's somewhat clumsy to configure the customizable services. Reason for choosing DoTimely I met \[SENSITIVE CONTENT HIDDEN\] a few years back at the annual NAPPS Conference in Atlanta. Her and the rest of the team were very interested in developing this product to meet the needs of the users. I truly believe that the DoTimely organization understand that every customer is unique with unique needs and with every update, new functionality and flexibility are introduced to users. Additionally, I'm under the impression DoTimely is a small business. #supportsmallbiz Review Source Response from DoTimely November 30, 2020 Hi Tonda, appreciate your feedback. JB Julia B. Owner/Dog Walker Recreational Facilities and Services Used the software for: 1-2 years ### "Happy Pawz Dog Walker " April 20, 2019 5.0 Absolutely love the app, keeps all my jobs in one place and updates my clients when I have picked their pooch up and dropped them off. Pros Love that my clients can request bookings through the app. Cons When the app is running I have to ensure its not running in the background due to high battery usage. Review Source Response from DoTimely April 25, 2019 Hi Julia, We really appreciate your comments. Similar Products Featured