Who Uses This Software?

Commercial service contractors in industries who provide recurring services. Fire protection, mechanical, HVACR, pressure washing, air duct, kitchen exhaust cleaning, food equipment, door and medical.


Average Ratings

225 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
    See pricing details
  • Pricing Details
    Pricing is per tech, per month, paid annually. No fee for office users.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceTrade
  • www.servicetrade.com/
  • Founded 2013
  • United States

About ServiceTrade Commercial

Designed for commercial service contractors, ServiceTrade helps companies deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-lasting relationships. ServiceTrade streamlines operations with work order management and scheduling, and our web and mobile apps convert service delivery into digital marketing impressions that are memorable and helpful to customers.


ServiceTrade Commercial Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

ServiceTrade Commercial Reviews Recently Reviewed!


Works great and as advertised

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What can I say, I have tried lots of different similar programs and I love this one. I can track progress by my techs in the field, keep up with quotes, send emails, and listen to voice recorded messages from techs out on a job. Love this program.

Cons: I have no issues that I can think of, but am always thinking of new features they can ad and suggesting them,

The upload of PDFs is slow

Jun 03, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

Cons: The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

Overall: It's efficiency

Capterra-loader

Service Trade has allowed our company to go to the next level

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software allows for ease of customer database management. I like that I can store pictures and comments while doing a survey

Cons: I would like to see more features geared towards sales procedures (follow up reminders, call logs, etc.)
I would like to be able to port survey pictures to a quote.

A wonderful asset to any business looking to increase productivity

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

Cons: From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

Overall: It helps me be more productive and saves time

I have had nothing but good experiences with ST. The people at ST are very engaged in the product

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Quote and Service templates are really great. All of the Google "behind the scenes" is really good too.

Cons: Sometimes the speed of loading the next screen. The calendar could use some enhancements, I would be great if you could "nest" service templates into quote quote templates so when you selected the quote template it auto populated the services in advance

Overall: It has been a great solution for keeping recurring services in front of us.

ST has streamlined our scheduling, customer maintenance and overall procedures

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scheduling Board - Real time pictures - Deficiency tracking and monitoring
Recurring job set up
Ability to reference historical jobs

Cons: There is no built in feature to download all pictures from a job
Cannot easily scroll through job pictures

Overall: Streamlining of Job processes
Better communication to technicians

Capterra-loader

Very helpful sales and management tool for Service Company

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

Cons: I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

Overall: I like that you can have multiple tabs open for convenience and multi tasking

Been using it 8 months at it surpasses any program I've ever used 28 years in my field

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use the speed of which my uploads ,are once I enter my upload I'm done .I like being to see my schedule on my phone or tablet and not having to go to the office to pick up or deliver reports and I can clock in and out and track my time it's great.

Cons: Once I upload I can not go back and make changes or correction even if I have not closed the job I have to create another report and email office of changes made be still it is a great program

Overall: Not going to office being to get started earlier

organizes and handles a lot of the tasks for scheduling technicians

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to schedule a tech, see jobs location and schedule another nearby job. Allows you to see a weekly calendar of Customers and techs scheduled .

Cons: When looking at a customer location and looking at past jobs, can not tell services performed on that job. You must click on each one to see services performed, very difficult to find a particular service when multiple services on 1 job.

Overall: It has a lot of good features to organize a workforce of technicians

If I was able to put 6 stars I would.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Its very easy to use. I am able to use it in a Tablet mode and Computer mode.
I like How I can sync Invoice to Quickbooks. Also If If I need technical support, I get help right away. They are able to teach me how to use the program.

Cons: Cons, could be that If I sync an invoice to Quickbookd and the Items are too long it wont let me send it.

Overall: Easy way to use it. Very convinient

Great app! Very functional and easy to use.

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The organization of each job. The ease of pulling up each deficiency in the past. The ability to scan paperwork to each file.

Cons: Video uploads take forever. The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

This software has been a godsend to us in terms of managing our crews and time more efficiently.

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to upload photos, documents, and audio files to supplement records. Frequent updates with new, easily utilizable features shows that the company is always striving to improve their product. Customer service is excellent. Employees generally have a good sense of humour and are client-oriented.

Cons: Cost to integrate with QuickBooks (high price for smaller businesses) versus cost of time spent to duplicate invoices in both programs w/out integration (and the maddening redundancy). Would be great if we could directly import associated files when transitioning from a past inspection to a scheduled job instead of uploading the files all again for the job.

Overall: It brought us into the 21st century regarding our scheduling and employee management.

Easy to navigate with minimal training

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: My favourite feature is when you are creating a new customer it pulls in the complete name and address from google

Cons: Slow response time when saving data or moving forwards/backwards from one screen to another. Could be more of an issue with my computer.

One of the best tools on the market, for a business of any size

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application.

Cons: From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change.

Overall: I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that

I like the ease of use. How you can jump in and out of screens

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Can also use on your mobile phone with the app. Loads test and give you a list of future jobs. Ease of changes you can make if needed

Cons: The calender pop up for dates even when your not entering the dates. The clock in and out when the app is open on your phone

Great support!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constantly updating and improving. Serious about this buisness and about growing it long term. Bearded briefing is helpful and is looking out for our interests. The conference was great I didn't attend but my people said it was worth while.

Cons: Price. Need to better accommodate larger projects (large number of tasks and several thousand hours). Would love to include a crm software not for intergration but part of the platform. Sales force?

Service Trade is VERY user friendly

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the fact that everything is very easy to use. Any time there is an update, there is a notification that notifies users and walks them through the process.

Cons: I do not have any cons. Service Trade is very user friendly, and pretty much self explanatory. It is the easiest part of my day.

Capterra-loader

Great program to keep up with jobs, create quotes, and track sales and expenses

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty user-friendly, with help readily available. Service Trade seems to be very receptive to suggestions from its customers, who are the ones using the software.

Cons: There are several things that seem to be missing in the flow of creating new jobs and quotes from existing jobs.

Overall: Organization, ease of scheduling, tracking jobs and job costing aspects

I use it for anlaysis and the export tool allows for quick consolidation of data

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it tracks the man hours as well as all the items/services that our team offers and bills out. It is simple to breakdown and find information.

Cons: I think some improvement could be made with ease of use in the online mgmt pages. I would personally like to easily access invoices and current jobs in how items and services re wracking up to see the value of bills.

Awesome Software

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to bill in. You can see where the techs are when they clock in and out on site.
Truly helpful for when you need to know where they are for a job. If you happen to make an error, it is easy to fix. Great software all around.

Cons: There is actually nothing that I do not like about ST. Like I stated in the Pro's it is super easy to use.

Overall very pleased with this product.

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience of scheduling and tracking the schedule from any internet connection and Tracking who makes the changes.

Cons: The Scheduler is not the only person that can schedule Jobs. Apparently other Assigned Roles have the capability even though it is not listed in their Roles.

Overall: Organization, Scheduling.

Service Trade far exceeds my expectation as far as service industry products go.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall quality and user friendliness. I like when I have an issue or problem I can chat with someone instantly or within minutes. I always get a reply back and customer support is amazing

Cons: At times there are things I wish it could or I could change on the Features and Functionality but allowing customers to share that with tech support they always are willing to work on improving the system

Love Love Love!!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how versatile it is for programming out services and planning out a customer. Our company is still in the starting stages of implementing this program to work for us but it has already helped so much!

Cons: Integration between some of the services and the jobs. You guys are making huge leaps and bounds every patch though so I have faith that things will just keep getting easier and easier as the year goes on :)

Overall: It keeps me sane in a constantly changing environment

Capterra-loader

The wind beneath my wings

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Cons: Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Overall: Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

Took a shot on a free trial in search of a consistent dispatching software

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The free trial allowed me to test it with our techs and see how they responded. It also integrated with Quickbooks Online which was nice.

Cons: For the price they want after sign up there are other softwares that were better. There is a lot of potential but there still is a lack of consistent features and it was a struggle to get used to using

This app is very simple to use and it helps greatly with scheduling.

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that I can bill in less than 24 hour after job completion. This App also helps keep track of location of all techs, which helps cut cost for emergency service.

Cons: Periodically it does kick me out of the app and reboots the app. It is an inconvenience when training

Easy to use, productive

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease, productivity, simplicity and functionality, everything is tied or linked together.
Nice to send a quote

Cons: Email filters are very limited
Mainly love the software but sometimes the lack of filters makes managing calls and service overwhelming

Overall: Creates a nice workflow

Capterra-loader

I am a strategic partner with Service Trade. I love the value it brings to my customers!

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The seamless integration with Sage Intacct by leveraging the dimensions for great reporting and insight.

Cons: Wish it integrated with the PO module within Intacct for an additional level of integration.

Overall: A terrific partnership and happy customers!

We have just started using this, but it is so user friendly.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is pretty much idiot proof. Even the techs with next to no computer experience can find their way around it. And from the clocking in for travel and clocking in on site to clocking out, it has made tracking job time even more efficient than our old GPS tracking.
The reports were able to be custom suited to our business.

Overall: Tracking technicians time on site and travel time

ServiceTrade is an excellent product with an even better team behind it.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We reviewed roughly 55 field service applications and ServiceTrade was clearly the best and easy choice. Check out lots but am confident you'll find it the best for the field users.

Pros: ServiceTrade is easy to use with lots of forward thinking features, integrations and potential. We use it far beyond service functions. We now use it for all recurring services, billing and scheduling.

Cons: We had to ask for them to develop a few features and they delivered in a reasonable timeframe. I do wish it was stronger with quoting and customer management however, it was not made for that and has prebuilt integrations to CRM.

Access to customer service. There is an ease in setting up customers and jobs in the system.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Access to customer service. There is an ease in setting up customers and jobs in the system. Real time notification when a quote is viewed is a great feature! The history icon is a great option for a paper trail. Having a feature that allows comments to be placed by each party is fantastic as well as providing the option for everyone to see the comment or keeping a comment within the office. The loading of documents and photos is also a great feature.

Cons: Not being able to delete a job. I wish there were an option that allowed viewing previous quotes once a quote has been edited.

Overall: Access to customer service. There is an ease in setting up customers and jobs in the system. Real time notification when a quote is viewed is a great feature! The history icon is a great option for a paper trail. Having a feature that allows comments to be placed by each party is fantastic as well as providing the option for everyone to see the comment or keeping a comment within the office. The loading of documents and photos is also a great feature.

Overall it is a lot easier than having loads of parerwork. I use it every day for fire sprinkler ins

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The speed is what I like most. It makes the work go so much faster and it makes it a lot easier to organize.

Cons: I have had a few times where I have all the deficiencies done and I go to fully complete everything and all my writing is gone from deficiencies but the pictures that I took are still in there. I don't know what happened but it gets extremely annoying

Overall: It takes away a lot of the anxiety and stress that would come from just normal paperwork

One of the best tools that can be used for the service industry

Aug 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to have technicians know exactly what they are going to service before they get to the customers site. Also, I like the map part to know where a technician is going.

Cons: Not being able schedule a job from the phone version. It would be nice to have it so a technician could schedule from their phones to cut down on the amount of devises a tech needs.

I use service trade for all my service repair quoting ,It's Awesome

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we like the way we attach pictures of deficiencies so the customer is able to see the issues with their equipment.

Cons: sometimes there are updates done and i am not aware of them until i am using the program, all in all i really don't have any issues with Service Trade

Overall: The biggest thing for me is the speed of getting the quote to the customer for service at their facility. A lot of time i can send a quote while the Technician is still on site and we are able to get approval for that repair that same day, Saves a trip back

I use servicetrade on a daily basis in the fire protection field. It has been a great tool!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the ability to better serve customers through improved description and pictures of deficiencies and communication overall through the comment feature. It greatly improves time and can make any business a pro in the service industry!

Cons: What I like least about this software is its compatibility with pdf programs. Service trade's link with Adobe and xodo still has a couple bugs.

Overall: Improved production time, better communication with customer, time saved from rewriting reports, flexibility in schedule and ability to pick up past due jobs.

Great tool for the service industry

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to organize everything including reports, pictures, and deficiencies to be done and anyone with access can see them as well.

Cons: Would like the ability to single out map dots by day where that day is all you see. Also when two techs are clocked into a job and one signs out, it dissappears from the other techs service even if the other tech isn't ready to clock out.

Overall: I can see what the office has scheduled for me days/weeks in advance and plan my schedule around that.

I don't know what I would do without Service Trade!! It makes my job so much easier.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!

Cons: I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.

This has given us a simple to use tool to get all the information from the field to the office.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use, and the information that can be shared, from the field to the office. From the office to the customer. And from the office to the technician. It allows us to eliminate phone calls back and forth. The information is now all in the application.

Cons: The software is designed for all kinds of information, it is the one inputting the information that is least liked, because people don't take the time to input all important issues.

Overall: The ability to be mobile with all the information that's important for the job.

GREAT STREAMLINE OF SERVICES AT YOUR FINGER TIPS TO DISPATCH TO ALL TECHS

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to see all documents/contact information in each customers file without going to an old file cabinets or rolodex.

Cons: I wish there was an easier way to track the following on a separate tab with search options: (other than main service trade page)
-overdue jobs without appts.
-past jobs to be marked completed
-completed jobs to be invoiced
reason being toggling between jobs and this page is time consuming.

Overall: Less paperwork
getting paperwork back faster from techs out of town
past documentation, contact information in the system with out files or old rolodex
tracking techs onsite/offsite jobs
tracking hours onsite/offsite jobs

Service Trade has been a great addition to our operation. It has helped us streamline our service.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling and Time keeping features. It has helped us an extreme amount with invoicing jobs because we can clearly show when our techs are checked into jobs.

Cons: Sometimes there is a little bit of lag when doing invoicing. When doing multiple invoices at one time there can be a delay as it uploads to the actual invoice screen.

Overall: Streamline operation. Great scheduling benefits and the ability to know in real time where all your techs are and we can make decisions accordingly.

Great people who took time to listen and understand our needs. Definitely recommend this company.

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software was user-friendly and allowed us to easily enter our customer information and schedule all the work. It allowed us to track the job times and improve our productivity and our profit margin.

Cons: The plan that we subscribed to did not have real time geo-tracking of the technicians, which we really needed.

Overall: Tracking of job times for greater profit.

Provides our Corporation with the needed tools to manage our service business

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility of managing Technicians in the field and the backend Office Users; from Dispatching, Scheduling, Invoicing, Forms, and Data. We have a way to track our strong points and our weak ones. The ability to create and maintain our own form library has given us the ability to satisfy our Customers and locale AHJs in a manner we were never able to do before.

Cons: While we have the ability to create our own PDF forms which we can code to auto-populate most static data, we cannot do this on the couple of Spreadsheet Graphing forms we have created to fill a vital need. Also, when updating the PDF Forms, which is necessary from time to time, we must re-load the entire library section where the form is loaded so it will compile in the appropriate order in the forms package. Those are the very few issues we have experienced, and given ServiceTrade's willingness and ability to address needed updates to their software, we have confidence that these issues will be tackled, if possible.

Overall: Management of the entire service aspect of our corporation, from one end to the other.

I use service trade daily and find it very easy to navigate and function.

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about service trade is that the software team always work on improvements and updates to make it easier for companies like mine to stay current and up to date.

Cons: What I like least about service trade is that sometimes when you are using the search box it can be very sensitive on how and what you enter. I.E if you enter 103 East street to locate an address it will not pull it up because its saved as 103 E. Street. So in instances such as that it can be very sensitive.

Overall: My daily job functions are more manageable

Very good transition from our old CRM system. Have been working with it now for about 10 months.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to pick up for my sales team and field techs. The amount of data we can now input into each inspection and service is a great tool. Having that job history at out fingertips in the office or field is such a value to us and the customer.

Cons: The service dashboard could use better more specific filters. All history is retained so it is impossible to remove any quotes or jobs that may be started erroneously.

Overall: very smooth flow from quote to field

Great product - Versatility and Visibility

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The historical tracking of jobs at your fingertip is the most valuable tool that any service person can have. Saving minutes a day with this one feature alone adds up to days and weeks, and everyone knows time is money.

Cons: Cons are few and far between. I would like to be able to upload different types of attachments beyond jpeg and pdf.

For what I need service trade for, I have had wonderful experience

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons: Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

Very user friendly

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use. It makes the needed information available anytime you need access to it.

Servicetrade has streamlined our job and billing. No more jobs lost in the sauce. Job done then bill

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The thing I like the most about service trade is that we don't have to carry paper files out of the office. Once the system is setup all the info I need is at you finger tips.

Cons: Trying to manage scheduling and dispatching is not easy when you're in the field. You cannot use your tablet for everything.

Overall: I can check on job status will out being at the office

Excellent software and team

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is intuitive, flexible, accommodating and innovative for new functionality. It is always expanding with core functionality and connecting with other complementary software.

Overall: Lots of internal efficiencies and transparency.

Very resourceful easy to function

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate around the software. I can search for customers using different variations of the name of business and/or the address of the location.

Cons: The only thing that I do not care for to much is the tagging feature. If one job is tagged that tag sticks to customer each time a job is set. I.E a customer may be tagged to have a PO for a specific job and maybe the next doesn't need a PO because it was under the dollar value. The PO tag sticks to that customer each time insinuating that the job needs a PO when it not necessarily the case.

Overall: There are several benefits our company gets from this software. It stores our jobs and details, our technicians use it to track where they are to go. We store special notes and comments that helps with invoicing. It helps the executives with gross profits margins. We track parts and labor hours and job details.

Helps make my job a lot easier!!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Cons: Like once every 6 months it might go down for like 5 minutes. But they get it fixed & back up & running.

Overall: I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Current 4/2017 Updates.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Since the new updates I have not had any glitches! Things are smother and less hectic! I like the fact that I am no longer kicked out of the app like I was before!

Review after 2 weeks of use.

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very user friendly for the administrator to navigate everyday use. Work that is due is very easy to identify and schedule.

Cons: Still experiencing glitches in ServiceTrade generated forms. Using both the app along with the pdf editor to modify forms requires too many steps, it would be nice to perform all tasks within the app.

Excellent Tech Support

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Massive improvement to our productivity and general processes.

Pros: Easy to track jobs - opportunities and regular service Tech support very fast and communicates extremely well

Cons: Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

Great customer service

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros: Customer service and ease of use.

New to System

Apr 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to navigate

Cons: Some of the things don't transfer to new jobs

Overall: I have never used this type of system in the past. But so far I feel that it is easy to navigate that all levels of computer users can use. I would recommend this software to anyone else.

Brand New to the Program

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am brand new to this program and so far I am extremely happy. Learning something new can be very stressful but the customer support has been amazing and I have yet to feel any stress. thank you!

Vendor Response

by ServiceTrade on April 03, 2017

Thank you, Jennifer. We look forward to a long relationship with AMC and are happy it's off to a great start -- Shelley

Very easy to use

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: In the short time I have been using ServiceTrade, it has made my life much easier. It is very user friendly, and the customer support when I do have questions is outstanding.

Great Package!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Overall good product. Could use some improvements on the Quoting side - Repairs vs. Inspections and things.

Cons: Has glitches. Often times I will enter customer information in and then return to the customer to find it different than I had entered it in originally. Routine Service Schedules seem to be changing and I fear that we may end up not providing service as promised due to a hiccup.

Overall: As a Service Company, we use many different aspects of the ServiceTrade system to run our business. I work in the Sales Department, and I can speak best to what it has provided us. The Quoting side has been a huge improvement to what we were doing previously and after 8 months of using ST, we have doubled our overall Quote Closing Percentages and the numbers are improving every month. The folks at ST are always looking to improve the system and will continue to make tweaks to put a better product out there. Great work!

Recommendations to other buyers: I know that you are constantly working on improving things, so please do. There are little things here and there that would go a long way for ease of use. I hear things from different departments within our company and I hope they are sharing them with you.

Customer service is fast and efficient.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros: Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons: It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

Game Changer

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Service Trade has literally changed the way we do business. It is very rare that we can say that about a cloud-based platform. Service Trade has transformed the way we interact with our customers and document our services. We love the quoting, scheduling, dispatching, and picture/paperwork management features. We especially love the User Experience for our technicans and administrative staff. It is simple, clean, and easy to work with!

Great support and ease of use, team is always open to feedback

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, ST team is always open to feedback from users

Cons: none

Overall: ST is great we are a regional facilities maintenance and general contractor and have all our guys mobile in the field. We utilize many different apps Service Trade integragtes well and has a simple user interface

Service Trade 101

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Service trade is a wonderful tool, it keeps track of every little detail. It is a very crucial part of my job everyday. I love that from anywhere i am i can log on and check up on anything.

Fantastic Experience

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use!

Cons: None so far

Overall: Overall, I have had a very pleasant and rewarding experience from every aspect of Service Trade. Any time there has been an issue, I have had a team member contact me to discuss the problem. It has helped me organize my techs and streamline work throughout the day!

Recommendations to other buyers: Stay in contact with tech support if you have any probelms

Project Manager / Estimater

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Service Trade has really help our company catch and follow up on deficiencies with ease. We are turning around quotes and getting repairs done at record pace. And our customers are enjoying a substantial uptick in overall customer service! Because of all this our band width is growing and our marketability is increasing exponentially.

VSC FIRE AND SECURITY - MYRTLE BEACH

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use

Cons: Sometimes the email or service link isn't working quite the way it should

Overall: I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well

Recommendations to other buyers: It is a great management tool for businesses. Something every company should look into

Service Trade review after a few weeks of use

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Makes our jobs easier and quicker

Overall: Overall, this program has been a big help to us and billing goes a lot quicker than using paper tickets. I am on the billing side of the program, and apart from needing some adjustments, I think the program works very well. What we would like to see in the future would for example be:
- Ability to copy and paste the job number from ServiceTrade and into our billing program. As is it has to be re-typed.
- Notes regarding what HAS BEEN DONE on site, does not transfer well to our invoice. It will transfer notes about who called in the service and what needs to be done, but not what was actually done as far as repairs. Customer calls us to find out what was actually done on site.
- PO numbers are not transferred at all
- Would love to see an area we can enter a special pop up for each customer. As example, The COD tag is great to use. But there could be other tags, as "email invoice", "require PO's", "call for credit card payment" etc. Even if it can be custom made, it would be very helpful.
Just ideas for a couple of things that might make the program even better.
Thank you for making our jobs easier!

Very Organized

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: don't have to email back and forth

Cons: billing was messed up

Overall: Just started using ST in December. I think it is very organized. Took awhile for everyone to catch on. There are still a few kinks. But overall, its great!

Recommendations to other buyers: no

Great website!

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've only been working for this company as their receptionist for less than a month yet the website is user friendly and easy to learn!

Great potential

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.

Cons: Limited capabilities in invoicing, manually have to add sales taxes to each transaction, cannot change or alter item description. Does not always integrate 100% to QBO, failed invoices with no real explanation (maybe 1 in 20 occurrence). For whatever reason email never port into QBO invoices, always have to manually add. Error messages are illegible/not in plain english for easier understanding and trouble shooting.

Overall: I pretty much feel like we got a product that was still in Beta testing. We've had issues with porting item lists, and Quickbooks Online that falls short on seamless integration. When I reach out to tech support I have to repeatedly defend and support my complaints until someone believes me and then gets someone to look into it. The interface is not as user friendly as I had believed it was going to be, without some computer language skills the errors are impossible to decipher.
We were very excited to get set up with Servicetrade, and for the most part, it is serving our needs and helping us stay organized.
Unfortunately a bulk of the services I was keenly interested are reserved for larger companies or a minimum amount of techs; the customer portal and feedback option were very desirable selling features. And even though we bought 4 extra tech accounts that we don't need just to get set up at all, these services still could not be made available.

Recommendations to other buyers: Streamline the error codes to make them easier to understand for your clients so they don't have to wait to prove the issue with tech support.

Great product that keeps getting better

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

Cons: It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

Overall: The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.

Recommendations to other buyers: Require your team to have Apple products. It will future proof your investment with the product and give you early access to new software releases

Service Trade

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I use Service Trade everyday to quote jobs. It is very easy to put parts in and to track my quotes and approvals. It is also easy to put costs and sell prices to help keep track of profitability.

Review 2-13-2017

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Like the assests page, the ease of the app for the technicians, scheduling.

Cons: It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes. Would be cool if there could be a way the technicians could process a payment at the time of service through the app.

Overall: It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes.

Fantastic field management software!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and has tons of features to make my life easier

Cons: I cannot seem to tag multiple assets for 1 job appointment.

Overall: The entire process has been easy and I have had support from ServiceTrade at any point along the way.
Support staff have been very quick and helpful whenever I have a tech related question.
Even had someone from the marketing dept. take it upon themselves to checkout my company website & offer feedback.... which really helps!
Great product, fantastic staff!!!

Recommendations to other buyers: Perhaps allow multiple assets be selected for each job appointment...

Service Trade

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: User friendly, accessible on the go, customer service and assistance is above par, easy for technicians to use.

User Friendly

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: I have been using Servicetrade for close to 2 yrs and find it easy to use and self-explanatory. From setting up services to creating jobs it is simple and direct. I would recommend!

Revisions Improved!

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Comments: I'm very happy with the improvements made to make the APP easier to use! No more buffering / freezing!

I love this company

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accessibility to all of our customers

Cons: the occassional freeze up. Keeping up with the updates.

Overall: I appreciate the ability to pull up any customer in our base of clients to track work history, jobs previously quoted, work that has been approved but not yet complete. The ability to track hours and completion and billing. Sometimes with getting so busy, things can fall through the cracks, this helps refresh my memory when I can pull up any job to get back on track. I love the access and time saving I get with each customer and also being able to answer customer questions at my fingertips.

Recommendations to other buyers: It's a great product. I came from doing things the old paper and pen way, this has been an incredible time saver and way more efficient.

Flexible for the Record

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have started my second year here at Hiller Systems, and when I started, I began with Service Trade. Knowing I should discipline myself to learn and use it for anything and everything we do here at Hiller. It has allowed a smaller operation to operate a little larger flow, stay organized, and professional to our customers. I am hoping to run Service Trade full throttle.

Makes Scheduling Easier

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In addition to all the cool features ServiceTrade offers is their great customer support
Having a cloud based system without good support would be very frustrating

A techs apinion

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Photos, paperwork, directions

Cons: It locks up if I use it without cell service.
L
Flash dose not work when taking pic of work or paperwork.

Overall: I have been using your product for about ten months. I like a lot but the problems with communications when we do not have service is often more than I can bear.

Great work.

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the ease of use. I've recommend this service to other companies. Customers love the legibility of everything as opposed to hand-written invoices.

Thank God for Service Trade

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I waited years to get an automated system like this one. It is still an evolving program, but support adapts our needs to it. Go Service Trade!

Great for techs!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In field usage

Cons: In office ease of navigation

Overall: As someone working both out in the field as well as in the office I see both sides of this product. In the field you cannot beat the ease of attaching pictures and describing your difficiencies. As an in office employee I've found the system is not quick to navigate between customers and companies. Overall this is a great product just requires patience and a learning curve from office workers.

Almost Awesome

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Used with Two different companies. Overall game changer. A toggle on the quote page to select to total all charges or leave the total off would be great. Also an option to choose from contacts an email for the work acknowledge would be great.

The ultimate software for your service business

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Integrates with Quickbooks

Cons: have not found any

Overall: While we have only been using this software for a short time, it is already helping us serve our customers better. Scheduling, invoices, tracking are some of the features. Service Trade customer service and support is great as well. If you are a service company, and want to better serve your customers and in turn grow your business, Service Trade is the software to use.

Good tool to have.

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using service trade for about three years. A very easy program to use. Prefer using on android than apple because of different functions. Ex clocking in and out on my android phone is a little simpler. But over all a good tool to have.

Great Product

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Ability to transfer all items needed between ST and QB

Overall: We have 30+ employees that use ServiceTrade everyday, and it runs flawlessly for the application we use it for.

service trade

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it for the commercial contractor. very easy to use and tech support is the best

Cons: none

Overall: been using it for about a year. very easy to use and it does a lot for you. the best program for commercial contractors. We had use other programs in the past and had to make it work for us. Service works for you, very easy to use.

Spectacular Support

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Service Trade has one of the fastest responding support lines of any business I've used. Not only do you communicate with a REAL person, they are actively working on making their site better for their users. 10/10 would recommend.

ServiceTrade is awesome!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, easy to use

Cons: nothing

Overall: Our company uses ServiceTrade to manage our business in multiple states. It is a great way to keep track of the services we provide and to communicate with our technicians in the field. The customer service support is great, and they are very responsive and willing to help you! ServiceTrade rocks!

Recommendations to other buyers: use the live chat! it is great!

OUTSTANDING CUSTOMER SUPPORT!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability of ST to evolve with their client's.

Cons: Speed at which the data filters can be slow.

Overall: It truly is amazing that a company will stand up and be there for you when you need assistance. The Servicetrade staff are so patient and reliable every time anyone within our company needs help. I honestly don't think that is the best part of Servicetrade's customer service, I say it is the way they listen to the needs of their customer and evolve with their client's needs. They actually listen and provide us with the added tools to improve our business even more. Thank you ST!

To many refreshes

Jan 31, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The main problem I have with the software is that you have to wait for refreshes. This take valuable time during The day. Also to create a customer make a schedule and then a job I feel takes way to much time and clicks.

President

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use. The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros: Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Recommendations to other buyers: If you're in the service/Construction business this is a perfect tool to track and maintain all customer information easily.

Finally an application that makes my life easier!

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

Quality Service

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds.

Pros: My favorite thing about this product is how easy and capable it is to build jobs, schedule appointments, and attached paperwork.

Great over all product and service

Jan 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros: Easy of scheduling calls. Searchability Multiple ways to access the information needed Customer service and support is great

Cons: Nothing I have found that would really be a con for the product

Recommendations to other buyers: Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

Project organizer

Nov 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros: Having all info per project in one place.

Cons: It would be nice to be able to store PDF documents per project and project related emails for reference on the job site. It seems a little slow when loading paperwork

VSC Service Trade Initial Response

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: At first look, the software program seems fairly intuitive for the end user. The admin functions make the billing/work/etc easy to track & implement. The field functions are minimal, which is good for lesser experienced electronics users. The versatility & customizations available by the program allow for specific reports to my company & respective customers.

Great Product

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I think Service Trade is a great concept and I like how it is being improved frequently. There are still things that I wish it could do so I try to send feedback when I can.