--- title: "OpsGenie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpsGenie Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/170236/OpsGenie/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # OpsGenie Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpsGenie ## What is OpsGenie? Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident. ## What is OpsGenie used for? [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 156 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price $11.55 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpsGenie?[Manage this product listing](https://www.g2.com/products/opsgenie/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpsGenie 4.6 (156) VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $11.55 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (154) Ease Of Use 4.6 (792) Value For Money 4.3 (124) Value For Money 4.4 (713) Customer Service 4.6 (119) Customer Service 4.5 (745) ## OpsGenie alternatives [4.7 (398)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (203)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) ## FAQs about OpsGenie Overview ### What problems does OpsGenie solve? OpsGenie solves missed critical alerts, alert fatigue, and unclear on-call ownership by routing prioritized notifications through mobile push, SMS, email, and phone calls. Escalation rules, rotations, and schedule overrides ensure unresolved incidents reach backup responders. IT operations, security analysts, SREs, NOC teams, and production support staff benefit most. Answer based on 125 reviews Overview ### Which roles and teams benefit most from OpsGenie? OpsGenie is most used by software developers, DevOps engineers, and cloud or infrastructure administrators who need to route alerts, manage on-call schedules, and coordinate incident response. Security engineers and analysts use it to escalate threats, while engineering leaders, operations managers, and CTOs monitor incident handling and team accountability. Answer based on 155 reviews Overview ### What company size and industries is OpsGenie built for? OpsGenie is designed for SMB, mid-market, and enterprise teams, with small businesses representing 42% of reviewers and Computer Software accounting for 23%. Enterprise users make up 32% and midsize businesses 26%, while Information Technology and Services represents 21% and Internet 7% of reviewers. Answer based on 156 reviews Features and Usability ### What are the key features of OpsGenie? OpsGenie includes core alert notifications, automated routing, and escalation policies that deliver alerts by push notification, SMS, email, and phone call. Its on-call scheduling supports schedule overrides and rotation management, while API and Slack integrations connect monitoring and incident workflows. Mobile access lets responders acknowledge and manage alerts away from their desks. Answer based on 107 reviews Pricing ### How much does it cost and what fees or limitations are included? OpsGenie offers a free version, with Essentials starting at $11.55 per user/month; Standard costs 24.15 and Enterprise 38.50. All paid plans include a 14-day trial, though Enterprise requires a card. Reviewers find costs affordable versus alternatives, but note expenses can rise with user counts and may challenge small businesses. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does OpsGenie integrate with? OpsGenie integrates with over 90 third-party tools, including Slack and Jira Service Management for alert notifications, acknowledgments, and ticket creation. Its catalog also includes Amazon CloudWatch, Amazon EC2, Amazon RDS, Airbrake, AppDynamics, Bitbucket, CircleCI, and Cherwell Service Management for monitoring, infrastructure, development, and service-management workflows. Answer based on 43 reviews Getting Started and Support ### What training and onboarding options does OpsGenie offer? OpsGenie provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for teams learning the product and reviewing setup steps. Answer based on 7 reviews Getting Started and Support ### What customer support options does OpsGenie offer, and how do users rate the experience? OpsGenie offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as helpful, technically capable, and quick to respond, particularly during setup and bug resolution. Some users report needing to follow up for fixes and find complex configuration issues can require support tickets. Answer based on 38 reviews Ease of use ### How easy is OpsGenie to use for on-call alert management? OpsGenie makes routine alert response and on-call work accessible, but advanced setup can take time to learn. Support technicians value clear notifications, schedule overrides, and flexible delivery options across web and mobile. Administrators may find the alert interface crowded, while custom rules, integrations, and nonstandard scheduling require more technical experience. Answer based on 47 reviews ## Features AI summary Based on 422 Emergency Notification reviews Capterra data shows that buyers of emergency notification software rank the following features as their top priorities: - **Communication Management** (**54%** of reviewers rated this feature as critical) - **SMS Messaging** (**68%**) - **Real-Time Notifications** (**72%**) OpsGenie supports **Real-Time Notifications**, which is a key capability for teams that need to respond quickly as events happen. However, it does not include **Communication Management** or **SMS Messaging**. Instead, it offers other important features that reviewers also value, including **Mobile Access** (**54%**) and **Multi-Channel Communication** (**59%**). These features help businesses stay connected across devices and communication paths, allowing teams to receive alerts, coordinate responses, and act faster during urgent situations. Real-Time Notifications 4.6 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Multi-Channel Communication 4.6 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alerts/Notifications 4.5 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Incident Management 4.1 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents On Call Scheduling 4.6 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Track and organize on-call shifts OpsGenie 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communications Management: Record and track all relevant internal and external communications - Contact Management: Manage, organize, and store contact information - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Tracking: Record and follow the progress of every issue - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - KPI Monitoring: Tracking the status of previously identified performance measurements - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On Call Scheduling: Track and organize on-call shifts - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Push Notifications: Trigger clickable pop-up messages - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Root Cause Analysis: Identify and analyse the reasons behind accidents - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Templates: Sample files or documents that could be customized as needed or used as is - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.5 (154) 4.5 Based on 154 reviews ## Pricing Value for money 4.3 (124) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/170236/OpsGenie/pricing/) Essentials $11.55 Per User,Per Month It includes: - Alerting & incident management Standard $24.15 Per User,Per Month It includes: - Unlimited Alerting - Incident Management Enterprise $38.50 Per User,Per Month It includes: - Enterprise Collaboration - Advanced Incident Management - Business Visibility Value for money 4.3 (124) 4.3 Based on 124 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (119) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (119) 4.6 Based on 119 reviews ## User reviews Overall rating 4.6 Based on 156 reviews Filter by rating 5(102) 4(50) 3(2) 2(2) 1(0) Mentioned topic Sorted by most recent Ajaz A. Data Engineer Package/Freight Delivery ### "A centralized monitoring system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 21, 2026 My experience is overall positive as the centralized monitoring and management result in swift escalations and solving. Pros OpsGenie is an advanced incident alerting and management platform . It helps in creating a centralized platform for incident management , which can result in efficient and fast issue resolving. It can be easily integrated with other Atlassian tools like Jira , which helps in easy ticket assignment. Cons The platform is relatively simple and easy to understand , but the setup and configuration for new users can be challenging. Unnecessary alerts can cause problem , if rules are not set properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Suman K. Senior Data Specialist Information Technology and Services ### "Great for Eliminating Alert Fatigue in Data Infrastructure " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2026 An awesome instrument for teams responsible for high availability data infrastructure. It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed. Pros Highly dependable to handle on call rotation among international teams. For instance, we can route very critical database and ETL pipeline failure alerts directly to our engineers' phones, thus cutting our time-to-resolution by a large fraction and helping prevent data corruption downstream. Cons Some of the advanced routing rules settings interface can be a bit clunky. In addition, given that Atlassian is aggressively promoting standalone versions of OpsGenie's capabilities to Jira Service Management (JSM), it would seem as if the standalone app is receiving few new updates these days. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mathieu R. Programmeur Jouabilité Gambling & Casinos ### "OpsGenie is a solid on-call solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2025 Pros OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability. Cons The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Ash B. President Information Technology and Services ### "A very stable tried and true solution to alerts" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 10, 2025 Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. Pros The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing Cons I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) More integrations, options and stability Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User IT Manager Information Services ### "OpsGenie... basic" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 3, 2025 I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. Pros I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. Cons It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Management told me to make the switch... then we switched back to PagerDuty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tamer B. ProdOps Engineer Retail ### "Is good for alerts ntofications" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2025 My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. Pros The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation Cons Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. Alternatives considered [xMatters](https://www.capterra.com/p/116750/xMatters/) Reasons for choosing OpsGenie It has incident management and workflows, which make ita better option for us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations manager Information Technology and Services ### "kinda works, but will be gone soon" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 9, 2025 not native to atlassian, is not very well integrated Pros reliable waking up, scheding, multiple ways to notify about the issue Cons it is being discontinued in a couple of years and we need to migrate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GT Gary T. Solution Designer Financial Services ### "Effective Platform for Streamlining On-Call and Escalations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 6, 2025 It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination. Pros What I liked most about OpsGenie is how it streamlines incident management and on-call coordination. Cons While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jaroslaw K. Director of Support Translation and Localization ### "Solid market contender" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 6, 2025 OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. Pros What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. Cons Relatively limited options to customize alerts and other aspects of the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Balazs H. Designer Design ### "Greate & Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2024 Pros This is a very useful app where you can manage your Company services like alerts, etc. Cons I don't had negative experiences with OpsGenie Services Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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