Atlassian

Opsgenie


5 / 5
102 reviews

Who Uses This Software?

SMB and Mid & Large Enterprise


Average Ratings

102 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.opsgenie.com
  • Founded 2013
  • United States

About Opsgenie

Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.


Opsgenie Features

  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions

Vendor has not completed this information.

  • Contact Management
  • Geo Targeting
  • Mass Notifications
  • Scenario Planning
  • Templates
  • Two-Way Communication
  • Audit Trail
  • Corrective Actions (CAPA)
  • Disaster Recovery
  • Incident Reporting
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Archiving
  • Audit Trails
  • Compliance Reporting
  • Consolidation
  • Data Visualization
  • Event Logs
  • Network Logs
  • Remediation
  • Syslogs
  • Thresholds
  • Web Logs
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

Opsgenie Reviews Recently Reviewed!


Ops Genie - a new way forward

Aug 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Cons: As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Overall: We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

A Highly Capable Incident Management Platform

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Cons: Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Overall: We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.

Good, almost great

Dec 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Cons: The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Overall: Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

Great product, highly recommended!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Cons: I haven't anything so far that I dislike.

Overall: Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!

I'll know for sure that I receive my alert, using different channels

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Cons: The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Overall: Fast acting on solving a problem before my customers notice it!

We looked at the rest, we took OpsGenie!

Dec 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Cons: The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Easy to use, with great integrations and reporting

Aug 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Cons: Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Overall: We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.

Capterra loader

A most have

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Overall: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Capterra loader

OpsGenie is a no-brainer

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Cons: I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Overall: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Ops genie helps you connect with the group of people with ease

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Cons: I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

Overall: calling a group of people in their hierarchy in one call instead calling them one by one

Switched from xMatters and not looking back!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Cons: Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).

Overall: Initial setup was a bit scary as I brought this in to replace xMatters at our company. I was being looked at heavily and I wanted to hit the mark, so the little issues seemed bigger to me. Within a few weeks not only did we conquer some of those setup issues but tweaked this tool to not just replace but give me and my company a lot more power, control, ease of use, etc than we ever had before while handling escalations, notifications to stakeholders, etc.

Capterra loader

Incident response and monitoring

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: OpsGenie is very flexible, and relatively simple to setup.

You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.

Their customer support is really helpful and will help you get set up quickly.

They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Cons: The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).

A guided onboarding and a best practices document would be really helpful for first timers.

Overall: Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

Capterra loader

its a nice a tools which can be configured as per your requirement and needs

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: --easy to configure or customise notification as per your requirement

--The GUI is very simple and self explanatory

Cons: when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Overall: stay up to date with the infra issues

I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises.

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Cons: I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

One stop solution

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Cons: There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Overall: Overall we are happy and glad to recommend OpsGenie at any other organization.

Capterra loader

OpsGenie is more like an Ops Miracle Worker

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Cons: Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

Overall: Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.

After looking at competing options, OpsGenie provided the best value overall

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Cons: The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Overall: We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.

OpsGenie Usage

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to scale out teams and provide correct alarming after hours to the on call tech.

Cons: If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help.

Overall: Previously we were using an alarming system that had SMS functionality built in via email to vtext. This provided the basic notification level. Leveraging OpsGenie to assign teams and groups and on call schedules and escalation paths took this to another level.

Great alert system, web, android app & operations

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services.

The groups and users admin is great! and all the scheduling is workings as you expect.

Cons: Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

Great product

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: OpsGenie allows you multiple integrations. We are using Zabbix integration and it works perfect for us.

Cons: At the first point, it is a bit tricky to understand on-call schedules but that was couple of years ago and they done a lot of improvments.

Overall: With a help of OpsGenie, we massively improved our response time and it helped to meet SLA agreements with ustomers.

Good, flexible easy to use, easy to learn, can be more flexible

Dec 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams

Cons: Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations

Overall: Oncall setup & management become easier

I use a daily to notify issues about my apps and works like a charm

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. is very simple to setting teams, escalations and source notifications

2. reports is easier to use

3. integratetions

Cons: 1. the on call schedule isn´t easy in your first visit.

2. integrations with another apps need more docs o information

Overall: 1. easier to settings

2. availability (uptime)

3. the message of alert contains great elements

This tool is really very helpful and easy to use.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Cons: Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

Overall: From this software we are able to monitor all the below threshold level values and alerts get triggered automatically.

Capterra loader

My experience with OpsGenie

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. It works.

2. It works well.

3. Very friendly interface at both desktop and mobile versions.

4. Outstanding flexibility in configuration.

5. API is well documented and easy to use.

Cons: Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.

Overall: The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.

Capterra loader

I love the mobile app

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

Cons: It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

Overall: Easily be alerted from our apis errors

Reliable and easy to handle alerting

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.

Cons: The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.

Overall: If this is for OpsGenie then 10. I don't know what Capterra is.

OpsGenie Review

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

Cons: No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Excellent choice for managing notifications, monitoring, and escalations

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Extremely easy to use.

Configuration options are clear and simple to setup, but extremely powerful.

We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage.

Cons: So far it has met all my needs, no cons.

Overall: We are using Ops Genie as the central point of management for application alerts, server monitoring, and website monitoring. It has allowed us to fine tune our policies to only send alerts that we deem as priority to the staff, and only within specific hours.

In the beginning we were generating far too many notifications based on the activity of alerts created from our applications and monitoring. The best feature is that with Ops Genie, we can modify incoming alerts to mute them based on very specific criteria. This means no changes are required to the applications reporting the notifications, it can all be managed from a central location.

Great tool for monitoring systems and escalations

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

Cons: I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Overall: It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.

Wouldn't want to run operations without it

Dec 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Cons: Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

Persistent NOC Operator

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

Cons: * Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.

Overall: It's an excellent software. It does the job that it's supossed to, and keeps logs of all its actions.

Capterra loader

Nice affordable alternative to Pagerduty

Jun 14, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

Cons: The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

Overall: Distributed support management for our small team.

Great Service for Operations Alerts

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Vast list of different integrations available to connect with current tools being used in your environment.

Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Cons: The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Love the Heartbeats!

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Heartbeat feature is extremely helpful with all of the websites and backend services my team manages.

It took me from email alert, cron-job notification hell, to just knowing when there's a problem.

Cons: Set up is slightly confusing. May just be because I don't have to set things up very often and forget :)

Overall: Easy to get up and running and support was helpful the 1 time I needed them.

Excellent product for a competitive price.

Jul 31, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity.

Cons: Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature.

Overall: We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service.

Ops-Genie is a great tool

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way.

Cons: May be you can simplify the login procedure both in the system and mobile.

Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls.

Overall: Effective communication and timely information providing for critical issue resolution.

Really great application.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.

Overall: Real time Monitoring, increased reliability

A wonderful product with the most potential .

Dec 19, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The multitude of alerting methods. They have everything from app alerting to sms messages with IFTTT type functionality with other vendors making the setup process very easy

Cons: Having to configure every alert. There should be an easy button. There is a delicate process to setting up each alert, which allows for customization, but can be initially time consuming.

Its easier to manage our alerts and makes our Oncall life much better.

Dec 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

Cons: May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Overall: It helps us to manage our Oncall rotations and managing alerts in much easier way.

Works just great

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Never misses an alert and they are sent to mobile devices almost instantly. Also alerts customization is really flexible and user friendly.

Cons: newer web interface (v2) somehow makes it more difficult to retrieve older alerts than the previous version. Also I've never been able to successfully use a saved filter.

Overall: reliable live alerts for on call staff

Capterra loader

Happy OpsGenie customer

Aug 03, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Very configurable

* Many integrations

* Logical structure

* Highly available

Cons: Difficult to get started, however, the the complexity pays off when trying to customize it.

OpsGenie is the correct solution for us.

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceeds expectations. Is always available and performs the alerting needed.

Cons: The mobile app does not provide access to the same information as the browser inteface.

Overall: Excellent

It is easy to edit, user-friendly and has amazing features of syncing up with communication tools.

Dec 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Cons: The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Capterra loader

Really useful, reliable and easy to use service.

Jan 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

Cons: There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

It does what it should

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use OpsGenie to Alert our OnCall Team.

It offers different ways to be alerted.

Cons: It is a bit expensive. When we started using OpsGenie it was more affordable

Ops Genie for production support.

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It can send notification in multiple methods - phone, email, text.

Cons: The phone notification is so hard to understand. You just know something abended and you need to go logon and check it out.

Overall: OpsGenie removes the need for a real person to monitor things. It gives the user a way to submit or bypass jobs, if everything is setup correctly.

mostly flawless, does what it promises

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

Cons: There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

Capterra loader

Review for Ops Genie

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality is the main thing I like about this product. It is crystal clear and transparent.

Cons: I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

Overall: Fantastic

OG review

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can use this software for live alerting for security use

Cons: I am not sure if I have any cons as of yet. I'll keep you updated

We use OpsGenie to successfully monitor our servers all over the world

Dec 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to receive and acknowledge alerts or assign them to another person. The alert settings can be customized to override your phones do-not-disturb settings.

Cons: Adding a new person to the on-call rotation can be a bit tricky, if you only want it to adjust schedules starting on a given date.

Great Product, best customer service I have seen in a long time

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use, totally reliable and customer service is just great and proactive

Cons: actually there is nothing I don't like at all

Great

Jul 31, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works well internationally. Works as expected.

Cons: A little expensive. Difficult to configure.

Overall: Very good overall. A bit expensive but works well.

nice tool for ops engineers

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Escalation rules and various integrations are one of the most valuable things. easy integration and user friendly ui and configuration can be done in mins.

Cons: Additional integrations for microsoft VSTS tools creation will really help us to automate the incident orchestration process

Overall: timely response

Solid Product

Aug 04, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Generally all relevant incident management features are included.

Cons: Sometimes the UX can be difficult, but it is improving.

Use it for all our on-call notifications in multiple teams

Jan 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have not had any major outages or issues with the Opsgenie service or connectivity. It have been easy to setup and integrate for our environments in AWS.

Cons: Filtering alarms is a bit clunky.

Integration with internal ldap functionality in the app is a bit weird with opening a website.

Overall: Ease of use and removing old overly complicated notification software stacks. The Opsgenie app is also nice to use at a glance to get a birds eye on what is going on, schedules and so on.

I like it, does the trick

Dec 20, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We've never run into a situation where we couldn't integrate OpsGenie with some other service. i think that's awesome.

Cons: The advanced configuration page is difficult to use. It would be nice if we could use a test event and dry run the integrations to see if they work.

Capterra loader

Daily Usage

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of integration and policy control for alerting.

Cons: The policies for alerting could include multiple AND statements to make it better

Overall: We use opsgenie for our clients to ensure that their platforms are always online. It alerts us immediately when integrations are inoperable.

Capterra loader

I love OpsGenie!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: So many integrations since we have so many endpoints that this makes our lives so much easier.

Cons: Reporting has been an Achilles heel for us.

Overall: Business and application wise, everything has been great. We appreciate all the great customer service we have received from George!

Capterra loader

Super product!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to write complex rulesets and escalations.

Cons: Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

Overall: Support has been good. The chat feature is nice.

Great

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The easy to use and functionality on android app such as taking the phone out of silence mode when there is a new alert helps a lot filtering unimportant notifications.

Cons: The calls leave voice mails always annoying me.

Nice product

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simplecity, alerts, its very easy to setup alerts.

Cons: Time Zones. We have a team in differrent time zones. The app, doest catch summer time :(

Overall: Ops genie help us to track duties very simple. Alerts are awesome

Capterra loader

I like the support over chat that we get

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: ease of use, it has wide options of integration, very easy to integrate with other tools, good support, website experience is nice, it is fast.

Cons: we have thousands of alerts, searching those with some criteria is difficult sometimes, search pattern doesn't work well or at least I don't know how to search there.

Overall: perfect on-call rotation, escalation, easy mobile app

The most convenient alerting platform I ever used.

Dec 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of installing.

Convenient web interface.

Availability of mobile apps on all major platforms.

Overall: The calling feature in case we miss an alert makes my job a lot easier. This single benefit trumps everything.

No complaints

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to get new team members set up. Easy to customize individual notifications

Cons: Lacking features that can kick off an script for a particualr alert

Overall: I find it reliable and easy to use

Works fine; has some quirks.

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Alerting, scheduling, and managing teams wrt paging work well. Since these are the primary functions of this service, I give OpsGenie a thumbsup on their primary features.

UI is arguably better than PagerDuty.

Features are essentially identical to PagerDuty.

Cons: Quirks wrt scheduling, overrides, and alerting flow. Doing anything even slightly against the grain of what they have as the default operation is possible, but can be difficult to achieve.

Overall: Overall positive experience.

Overall positive, it does what it is supposed to.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus.

Cons: the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience.

OpsGenie is easy to configure and use, it has definitely helped us address our on call pain points.

Dec 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: OpsGenie is easy to configure and use, it has definitely helped us address our on call and escalation pain points. The mobile app is also quite good.

Overall: OpsGenie really helped us address our on call and escalation pain points internally.

OpsGenie review

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were able to get a really good Pricing and Number of integrations is awesome

Cons: Navigation within the Menus are bit of a learning curve

Overall: Overall experience was good and we have been reaping significant benefits from this tool

OpsGenie - A few months in

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to install and set-up with immediate impact through alert management and only contacting on-call teams for critical issues. Support has been great with rapid responses and skilled assistance.

Cons: Some of the features we are looking into are not fully developed yet but told it is coming soon.

Overall: Our initial target was to reduce unnecessary alerts to on-call staff from the various alerting tools we use. By consolidating the rulesets in Ops Genie we have been able to significantly reduce the stress of being on-call for team members while ensuring the alerts that deserve immediate attention are addressed.

phone calls from different #s

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: its funcational. you want more? I dont have more, just a critique.

Cons: The phone #s where the calls originate for my account have changed, which causes me some grief with my phone settings. I silence my phone at night except for OpsGenie's number. I would like for just one originating phone # so I can be sure my alerts will get through.

Overall: I just use the thing, im an end-user not even a manager.

It's pretty great, and I think could be even better

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to access, works when not on VPN, and is pretty intuitive.

Cons: There could be more default alert searches, like 'show me the alerts assigned to me' i know i can create a custom one to do that but its not already there, and it should be imo. Also when looking at alerts it defaults to limiting to time range - i would prefer the default to be all time.

OpsGenie

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the tool is easy to use, i can page out directly from the tool.

Cons: i can't copy from the dashboard to copy and paste

Overall: very useful, easy to use

Capterra loader

Great Integration Support

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is phenomenal - they are real support that interact and truly enjoy problem solving technical issues, instead of the typical support members that you encounter that just read off a script and do basic troubleshooting.

Cons: There is not much custom integration allowed.

Overall: OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand. They have many out of the box API integration options which allow for you to integrate this app seamlessly with you current applications.

User friendly.

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use is very easy, the features and functionalities are fine. user friendly. fresher can be easily use this software.

Very efficient too to managed team roayer

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It the integration support to all out tools

Cons: Just need to be granular when putting aome downtime

Overall: This tool is very efficient

Overall positive

Jan 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast in notifications and very flexible in customization, the android app is miles ahead of the previous app.

Cons: The Android app has gotten better but still it's pretty basic. It's very common in out department to change schedule and the only way to do it is in the web.

Also: please, please add web notifications and notification actions in the android app.

Overall: Error tracking - when and who is the error owner. Sometimes why the error occurs (I know is up to us to fill the field and we're working on this)

Great automated error notification

Best alerting tool is much apt word for this tool

Jan 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: For any alerting tool which can be reliable on needs prompt alert various channels of alerts, second level notification, escalation metrix routing....all these are very much used in this tool.

Cons: Though anyone in the team access the ops genie app still the alert must be triggered to the on call engineer, it needs to fix to the oncall chart which will avoid any unacknowledged alerts.

Overall: No alerts are missed out and actioned on timely basis especially during the outage time.

Great groduct that is easily integrated with existing infrastructure

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The web user interface is very intuitive and responsive. Same with the mobile app. Lots of options for integrating with other 3rd party software as well as your own custom software. The API's are full featured and the api docs are very thorough. Support is always helpful and extremely quick.

Cons: I'd like so see more done with Policies. It would be nice to be able to have more powerful matching options like grouping with and's and or's.

OpsGenie rocks

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configurability is pretty straightforward.

Cons: Nothing that I can think of at this moment.

Dependable Notifications without Breaking the Bank

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Very reliable, always dependable in delivering alerts as needed

- Escalation schedules are fantastic for making sure an issue doesn't get missed and the correct people get notified

- Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage

Cons: - Interface can be a bit confusing at times, making it harder than it should be to do things

- Policies can be a bit convoluted to implement

reliable, easy to use, easy to setup

Jan 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing i like the most is the number of integrations with other services out of the box. Super easy to use and set up.

Cons: heartbeats may sometime be harder to understand for new users because heartbeats by themselves don't do anything, you also need to set up policies for those heartbeats to work.

Overall: we are always aware of what alerts are triggered on our systems and we never miss any of them thanks to all of the integrations.

OpsGenie is great out of the box!

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of installation and configuration. And the support team was great to help get things configured quickly.

Cons: Some items weren't as intuitive to configure but the support team helped with that quickly.

Overall: We don't have a NOC or SOC so we leverage automated alerts to notify us that there are issues needing our attention. This has helped reduce downtime as they now route to the person who is on-call.

Nice app that does exactly what we needed.

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Simple interface

- Makes it easy to silence notifications (when everything is going wrong)

- Easy to find contacts. Important when you have to escalate.

Cons: - Sometimes doesnt go off. To be fair, I think this is something to do with android and its attempt to stop background processes.

- if you try to log in and you have no internet, it will log you out.

Ease of use

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great software, easy to use and competitive.

Cons: None, I love OpsGenie! We had some suggestions when we joined, and they got implemented so I personally cannot complain!

Overall: Great service, support and account management. Overall a great platform.

It's clean, easy to manage but it's hard to setup a few things

Dec 19, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly, clean and intuitive. I like how the on calls are shown in the calendar view. The visualization is also very nice.

Cons: It's hard to setup rotations and override on calls in some cases. If I removed one person from the team rotation, all the past rotations that were done also got moved and messed up the whole schedule.

Opsgenie makes alarms easy

Aug 03, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how effectively OpsGenie reacts when a alarm is triggered. It is loud, obnoxious and in my face, making it so that I don't miss alarms. If I happen to be unreachable the failover options make sure that someone starts handling the issue

Cons: The mobile application refresh is awkward and non-intuitive. When alarm clears it would be good if the dashboard would automatically refresh a few seconds after acknowledging or clearing the alarm rather than requiring a manual refresh to see if the action has taken effect.

Overall: Overall Ops Genie has allowed our on call staff to react quickly to a error, often starting on the process of solving it before the business users have become aware that we have a issue.

Pagerduty but better

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to navigate the web interface, but the cellphone interface is amazing.

Cons: I value function over fashion. If I had any compliant it would be the color scheme. Very minor in the grand scheme of things.

Overall: the company I work for is switching from Pagerduty to Opsgenie. I find the end user experience is more fluid and intuitive.

Easy to use and Integrated

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and very integrated to use all screens

Cons: price was changed and went to a new level during

First Job as an On-Call Engineer

Sep 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is supported by multiple platforms.

I like that you can tailor the notification policies

I like the speech-to-text feature when incoming call received

Cons: API V1 deprecated and migration process is not very clear

Overall: This has allowed us to track incidents and keep documentation well organised

Love it! Very easy to setup in comparison to Splunk or ViktorOps

Dec 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vast array of integrations; quite easy to set up generic REST, email and zabbix (didn't setup another yet)

Cons: Top set of features is little bit pricey, GUI is not always immediately reflect the most recent alerts

Overall: Escalations of alerts became very reliable

Capterra loader

Great product

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We can spread out the workload easily amongst our team and always have someone to respond to calls.

Cons: The iPhone app is not that inclusive but I get the limitations.

Useful tool for managing your ops team

Jul 31, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: good alerting capability with lots of options for different types of alerts and notifications

Cons: Every time I want to look at the overall schedule I have a hard time finding it...not something I need to do that often, but often enough that I remember fumbling around looking for it a few times.

Overall: Useful tool, get's the job done.

Very useful resource

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of managing schedules is very good, and the alerting works well. Pretty much all you need!

Cons: Nothing much - it's all good! I think some colleagues find the UI a bit confusing but it's been fine for me

Overall: Our team uses it to manage our on-call schedule. It works very well

Fluid, integrated, responsive.

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Multiple overlapping schedules with different notification criteria and parallelism.

Overrides can be added ad-hoc as needed reducing the admin overhead of duty managers.

Cons: Cannot sign into the App with an application API key for each Single-Sign-On user. Due to mobile device policy restrictions, it is not always possible for a user to have a provisioned device for SSO sign-in with the App.

OpsGenie is a great tool to have for Prod support staff

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: OpsGenie reaches support staff in many different ways: app notification, text, email, and phone call.

Also, OG makes it easy to escalate issues, scheduling rotation, and set up notifications.

Cons: I wished OpsGenie did not alert me on a ticket's activities just because I viewed a ticket that was assigned to someone else.

Overall: We are able to respond to issues in the production environment quicklier.

Easy to use quicker to maintain

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The flexibility of editing schedules on the fly, but the complex ability to create schedules as complicated as I need them to be

Cons: Some of the navigation and windows needs to remember dates so you're not constantly having to change them (for example if I set a schedule up for Jan, it still defaults to the date you're on, instead of showing the schedule for January) minor inconveniences.

Will recommend opsgenie to other teams.

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very easy to use and navigate to the alerts .

Cons: nothing that i could think of as a con for this app.

Overall: Overall i feel its a great application for engineers to use it while on call to get alerted immediately on the issues.

Great application and do what we need!

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application have a fantastic user interface, we can silence some notification (to not receive a lot of notification when something is wrong and we are working on it)

Cons: Don't have much to complain it but the android mobile application could be better (don't know about the ios)

Powerful incedent escalation system

Aug 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Plenty of features + ease of integration with other services (influxdata in particular).

Support quality is very nice.

Cons: A bit pricey. Some issues forced my contact support for help. Everything is resolved now

Oct 05, 2018
5/5
Overall