Who Uses This Software?

SMB and Mid & Large Enterprise


Average Ratings

43 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OpsGenie
  • www.opsgenie.com
  • Founded 2013
  • United States

About OpsGenie

OpsGenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Throughout the entire incident lifecycle, OpsGenie tracks all activity and provides actionable insights to improve productivity.


OpsGenie Features

Vendor has not completed this information.

  • Archiving
  • Audit Trails
  • Compliance Reporting
  • Consolidation
  • Data Visualization
  • Event Logs
  • Network Logs
  • Remediation
  • Syslogs
  • Thresholds
  • Web Logs
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

OpsGenie Reviews Recently Reviewed!


Capterra-loader

Nice affordable alternative to Pagerduty

Jun 14, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

Cons: The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

Overall: Distributed support management for our small team.

Great application and do what we need!

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application have a fantastic user interface, we can silence some notification (to not receive a lot of notification when something is wrong and we are working on it)

Cons: Don't have much to complain it but the android mobile application could be better (don't know about the ios)

Capterra-loader

I love the mobile app

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

Cons: It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

Overall: Easily be alerted from our apis errors

This tool is really very helpful and easy to use.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Cons: Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

Overall: From this software we are able to monitor all the below threshold level values and alerts get triggered automatically.

Best alerting tool is much apt word for this tool

Jan 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: For any alerting tool which can be reliable on needs prompt alert various channels of alerts, second level notification, escalation metrix routing....all these are very much used in this tool.

Cons: Though anyone in the team access the ops genie app still the alert must be triggered to the on call engineer, it needs to fix to the oncall chart which will avoid any unacknowledged alerts.

Overall: No alerts are missed out and actioned on timely basis especially during the outage time.

mostly flawless, does what it promises

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

Cons: There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises.

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Cons: I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

User friendly.

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use is very easy, the features and functionalities are fine. user friendly. fresher can be easily use this software.

Capterra-loader

its a nice a tools which can be configured as per your requirement and needs

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: --easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

Cons: when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Overall: stay up to date with the infra issues

Nice app that does exactly what we needed.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Simple interface
- Makes it easy to silence notifications (when everything is going wrong)
- Easy to find contacts. Important when you have to escalate.

Cons: - Sometimes doesnt go off. To be fair, I think this is something to do with android and its attempt to stop background processes.
- if you try to log in and you have no internet, it will log you out.

Ops-Genie is a great tool

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way.

Cons: May be you can simplify the login procedure both in the system and mobile.
Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls.

Overall: Effective communication and timely information providing for critical issue resolution.

Fluid, integrated, responsive.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Multiple overlapping schedules with different notification criteria and parallelism.
Overrides can be added ad-hoc as needed reducing the admin overhead of duty managers.

Cons: Cannot sign into the App with an application API key for each Single-Sign-On user. Due to mobile device policy restrictions, it is not always possible for a user to have a provisioned device for SSO sign-in with the App.

Use it for all our on-call notifications in multiple teams

Jan 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have not had any major outages or issues with the Opsgenie service or connectivity. It have been easy to setup and integrate for our environments in AWS.

Cons: Filtering alarms is a bit clunky.
Integration with internal ldap functionality in the app is a bit weird with opening a website.

Overall: Ease of use and removing old overly complicated notification software stacks. The Opsgenie app is also nice to use at a glance to get a birds eye on what is going on, schedules and so on.

Overall positive

Jan 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast in notifications and very flexible in customization, the android app is miles ahead of the previous app.

Cons: The Android app has gotten better but still it's pretty basic. It's very common in out department to change schedule and the only way to do it is in the web.

Also: please, please add web notifications and notification actions in the android app.

Overall: Error tracking - when and who is the error owner. Sometimes why the error occurs (I know is up to us to fill the field and we're working on this)
Great automated error notification

Simply great

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: alerting policy, slack integration, web view, opsgenie mobile app everything is simply great.Finally, im experiencing the great Ui.

Cons: slack sync and web app sync up time is high,
some king machine learning is implemented helps so much like "bigpanda.io

reliable, easy to use, easy to setup

Jan 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The thing i like the most is the number of integrations with other services out of the box. Super easy to use and set up.

Cons: heartbeats may sometime be harder to understand for new users because heartbeats by themselves don't do anything, you also need to set up policies for those heartbeats to work.

Overall: we are always aware of what alerts are triggered on our systems and we never miss any of them thanks to all of the integrations.

Capterra-loader

Really useful, reliable and easy to use service.

Jan 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

Cons: There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

Love it! Very easy to setup in comparison to Splunk or ViktorOps

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vast array of integrations; quite easy to set up generic REST, email and zabbix (didn't setup another yet)

Cons: Top set of features is little bit pricey, GUI is not always immediately reflect the most recent alerts

Overall: Escalations of alerts became very reliable

The most convenient alerting platform I ever used.

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of installing.

Convenient web interface.

Availability of mobile apps on all major platforms.

Overall: The calling feature in case we miss an alert makes my job a lot easier. This single benefit trumps everything.

We looked at the rest, we took OpsGenie!

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Cons: The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Great groduct that is easily integrated with existing infrastructure

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The web user interface is very intuitive and responsive. Same with the mobile app. Lots of options for integrating with other 3rd party software as well as your own custom software. The API's are full featured and the api docs are very thorough. Support is always helpful and extremely quick.

Cons: I'd like so see more done with Policies. It would be nice to be able to have more powerful matching options like grouping with and's and or's.

It is easy to edit, user-friendly and has amazing features of syncing up with communication tools.

Dec 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Cons: The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Reliable and easy to handle alerting

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.

Cons: The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.

Overall: If this is for OpsGenie then 10. I don't know what Capterra is.

Good, flexible easy to use, easy to learn, can be more flexible

Dec 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams

Cons: Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations

Overall: Oncall setup & management become easier

We use OpsGenie to successfully monitor our servers all over the world

Dec 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to receive and acknowledge alerts or assign them to another person. The alert settings can be customized to override your phones do-not-disturb settings.

Cons: Adding a new person to the on-call rotation can be a bit tricky, if you only want it to adjust schedules starting on a given date.

OpsGenie is easy to configure and use, it has definitely helped us address our on call pain points.

Dec 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: OpsGenie is easy to configure and use, it has definitely helped us address our on call and escalation pain points. The mobile app is also quite good.

Overall: OpsGenie really helped us address our on call and escalation pain points internally.

I like it, does the trick

Dec 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've never run into a situation where we couldn't integrate OpsGenie with some other service. i think that's awesome.

Cons: The advanced configuration page is difficult to use. It would be nice if we could use a test event and dry run the integrations to see if they work.

Capterra-loader

I like the support over chat that we get

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ease of use, it has wide options of integration, very easy to integrate with other tools, good support, website experience is nice, it is fast.

Cons: we have thousands of alerts, searching those with some criteria is difficult sometimes, search pattern doesn't work well or at least I don't know how to search there.

Overall: perfect on-call rotation, escalation, easy mobile app

Its easier to manage our alerts and makes our Oncall life much better.

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

Cons: May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Overall: It helps us to manage our Oncall rotations and managing alerts in much easier way.

nice tool for ops engineers

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Escalation rules and various integrations are one of the most valuable things. easy integration and user friendly ui and configuration can be done in mins.

Cons: Additional integrations for microsoft VSTS tools creation will really help us to automate the incident orchestration process

Overall: timely response

I'll know for sure that I receive my alert, using different channels

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Cons: The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Overall: Fast acting on solving a problem before my customers notice it!

Wouldn't want to run operations without it

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Cons: Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

Works just great

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Never misses an alert and they are sent to mobile devices almost instantly. Also alerts customization is really flexible and user friendly.

Cons: newer web interface (v2) somehow makes it more difficult to retrieve older alerts than the previous version. Also I've never been able to successfully use a saved filter.

Overall: reliable live alerts for on call staff

Good, almost great

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Cons: The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Overall: Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

I use a daily to notify issues about my apps and works like a charm

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

Cons: 1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Overall: 1. easier to settings
2. availability (uptime)
3. the message of alert contains great elements

It's clean, easy to manage but it's hard to setup a few things

Dec 19, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly, clean and intuitive. I like how the on calls are shown in the calendar view. The visualization is also very nice.

Cons: It's hard to setup rotations and override on calls in some cases. If I removed one person from the team rotation, all the past rotations that were done also got moved and messed up the whole schedule.

Really great application.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.

Overall: Real time Monitoring, increased reliability

A wonderful product with the most potential .

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The multitude of alerting methods. They have everything from app alerting to sms messages with IFTTT type functionality with other vendors making the setup process very easy

Cons: Having to configure every alert. There should be an easy button. There is a delicate process to setting up each alert, which allows for customization, but can be initially time consuming.

Easy to use quicker to maintain

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility of editing schedules on the fly, but the complex ability to create schedules as complicated as I need them to be

Cons: Some of the navigation and windows needs to remember dates so you're not constantly having to change them (for example if I set a schedule up for Jan, it still defaults to the date you're on, instead of showing the schedule for January) minor inconveniences.

It's pretty great, and I think could be even better

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to access, works when not on VPN, and is pretty intuitive.

Cons: There could be more default alert searches, like 'show me the alerts assigned to me' i know i can create a custom one to do that but its not already there, and it should be imo. Also when looking at alerts it defaults to limiting to time range - i would prefer the default to be all time.

Ops genie helps you connect with the group of people with ease

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Cons: I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

Overall: calling a group of people in their hierarchy in one call instead calling them one by one

Great alert system, web, android app & operations

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services.
The groups and users admin is great! and all the scheduling is workings as you expect.

Cons: Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

After looking at competing options, OpsGenie provided the best value overall

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Cons: The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Overall: We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.