# OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpsGenie the right Emergency Notification solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170236/OpsGenie/reviews/ --- OpsGenie 4.6 (155) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of OpsGenie Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications.“ March 6, 2025 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts.“ November 28, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.“ March 6, 2025 FS Francisco S DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.“ October 25, 2024 AB Ash B PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing“ November 10, 2025 Nick K IT ManagerInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was very simplistic and basic compared to PagerDuty, I hope the price reflected that.“ August 3, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.“ March 6, 2025 PD Philippe D Senior SRE EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “In my opinion the lack of real-time dashboard of the alerts is a big miss.“ June 21, 2023 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suman K. Senior Data Specialist Information Technology and Services Used the software for: 1-2 years ### "Great for Eliminating Alert Fatigue in Data Infrastructure " July 1, 2026 4.0 An awesome instrument for teams responsible for high availability data infrastructure. It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed. Pros Highly dependable to handle on call rotation among international teams. For instance, we can route very critical database and ETL pipeline failure alerts directly to our engineers' phones, thus cutting our time-to-resolution by a large fraction and helping prevent data corruption downstream. Cons Some of the advanced routing rules settings interface can be a bit clunky. In addition, given that Atlassian is aggressively promoting standalone versions of OpsGenie's capabilities to Jira Service Management (JSM), it would seem as if the standalone app is receiving few new updates these days. Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 2+ years ### "Is good for alerts ntofications" April 30, 2025 4.0 My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. Pros The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation Cons Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. Alternatives considered [xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing OpsGenie It has incident management and workflows, which make ita better option for us Review Source VR Verified Reviewer IT Manager Information Services Used the software for: Less than 6 months ### "OpsGenie... basic" August 3, 2025 2.0 I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. Pros I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. Cons It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Management told me to make the switch... then we switched back to PagerDuty. Review Source VR Verified Reviewer NOC Team Lead Telecommunications Used the software for: 1-2 years ### "Basic incident management platform for startups" September 24, 2020 4.0 Satisfied given the amount of money we pay with them Pros What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts. Cons One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms Review Source VR Verified Reviewer QA and Observability Engineer Retail Used the software for: 2+ years ### "For Alerting One Of The Best Tooling" January 22, 2024 5.0 For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality Pros Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations Cons the user login, some fields for teams webhooks are not listed Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing OpsGenie OpsGenie has a free user licence , that's enough for a couple of people to work with Switched from [New Relic](https://www.capterra.com/p/118128/New-Relic/) Opsgenie has the possibilities to schedule and delaying the alerting Review Source AB Ash B. President Information Technology and Services Used the software for: 2+ years ### "A very stable tried and true solution to alerts" November 10, 2025 4.0 Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. Pros The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing Cons I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) More integrations, options and stability Review Source JK Jarosław K. Director of Support Translation and Localization Used the software for: 2+ years ### "Solid market contender" March 6, 2025 4.0 OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. Pros What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. Cons Relatively limited options to customize alerts and other aspects of the tool. Review Source VR Verified Reviewer Operations manager Information Technology and Services Used the software for: 2+ years ### "kinda works, but will be gone soon" April 9, 2025 4.0 not native to atlassian, is not very well integrated Pros reliable waking up, scheding, multiple ways to notify about the issue Cons it is being discontinued in a couple of years and we need to migrate Review Source MR Mathieu R. Programmeur Jouabilité Gambling & Casinos Used the software for: 1-2 years ### "OpsGenie is a solid on-call solution." November 28, 2025 5.0 Pros OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability. Cons The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts. Review Source GT Gary T. Solution Designer Financial Services Used the software for: 2+ years ### "Effective Platform for Streamlining On-Call and Escalations" April 6, 2025 5.0 It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination. Pros What I liked most about OpsGenie is how it streamlines incident management and on-call coordination. Cons While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 1-2 years ### "Opsgenie review" November 19, 2024 5.0 Pros It integrates seamlessly with various monitoring, ticketing, and collaboration Cons Opegenie's cost can be high for some small businesses and startups Review Source JF Javier F. Partners Responsible Consumer Electronics Used the software for: Less than 6 months ### "OpsGenie helps me stay on top of alerts and notifications without constantly checking for updates." September 8, 2024 5.0 Pros OpsGenie makes it easy to manage alerts and provides great visibility into incidents. I like the on-call schedule functionality and the mobile app is handy. Cons The user interface can be a bit overwhelming at first, and it takes some time to get used to all the features. There could be more customizable options for notifications and a better integration with some third-party tools. Review Source MD Mayank D. Senior Specialist Information Technology and Services Used the software for: 2+ years ### "Experience with OpsGenie" October 15, 2022 5.0 Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking. Pros I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured. Cons I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable. Review Source jL jason L. software developer Computer Software Used the software for: 2+ years ### "OpsGenie user review" April 4, 2024 5.0 Pros rich options provided to users, many ways to respond the incidents Cons if it can integrated with some IA to create the postmortem, that will be perfect Review Source MF Michael F. Mission Critical Engineer Information Technology and Services Used the software for: 2+ years ### "A truly great alerting platform" March 25, 2024 5.0 Pros The ease of setup and user-friendly interface for alerts and scheduling Cons It can at times be a little slow on the web interface Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "OpsGenie has been a game changer for staying on top of alerts and managing incidents efficiently. Highly recommend it!" September 1, 2024 5.0 Pros OpsGenie's on-call schedules and alerting policies are super easy to set up and make sure the right people get notified at the right time. Cons The user interface could be more intuitive and the mobile app could use some improvements for a better user experience. Review Source VR Verified Reviewer Business Assurance Internet Used the software for: 2+ years ### "I use a daily to notify issues about my apps and works like a charm" December 19, 2017 5.0 1\. easier to settings 2. availability (uptime) 3. the message of alert contains great elements Pros 1\. is very simple to setting teams, escalations and source notifications 2. reports is easier to use 3. integratetions Cons 1\. the on call schedule isn´t easy in your first visit. 2. integrations with another apps need more docs o information Review Source WN William N. Sr Developer Financial Services Used the software for: 2+ years ### "Good, almost great" December 19, 2017 4.0 Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us. Pros The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful. Cons The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST. Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible. Review Source VR Verified Reviewer Special Projects IT Manager, PMP Insurance Used the software for: 1-2 years ### "Excellent choice for managing notifications, monitoring, and escalations" July 31, 2018 5.0 We are using Ops Genie as the central point of management for application alerts, server monitoring, and website monitoring. It has allowed us to fine tune our policies to only send alerts that we deem as priority to the staff, and only within specific hours. In the beginning we were generating far too many notifications based on the activity of alerts created from our applications and monitoring. The best feature is that with Ops Genie, we can modify incoming alerts to mute them based on very specific criteria. This means no changes are required to the applications reporting the notifications, it can all be managed from a central location. Pros Extremely easy to use. Configuration options are clear and simple to setup, but extremely powerful. We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage. Cons So far it has met all my needs, no cons. Review Source VR Verified Reviewer Senior Analyst Information Technology and Services Used the software for: 1-2 years ### "Best Work Management Tool" April 3, 2022 5.0 Pros Excellent Work Management, Great Incident Management and good time tracking feature. Cons Pipeline issue occurs often, CD pipeline is not great and devops board drag and drop is not accurate. Review Source VR Verified Reviewer Lead, Network Service Reliability Engineer II Internet Used the software for: 1-2 years ### "It is easy to edit, user-friendly and has amazing features of syncing up with communication tools." December 29, 2017 5.0 Pros Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive. Cons The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format. Review Source VR Verified Reviewer Senior Security Engineer Computer Software Used the software for: 2+ years ### "Good on-call and DevOps tool for enterprises" December 3, 2019 5.0 I'm on the Security Operations team and on the on-call rotation. We got a dedicated phone number as well that directly notifies us and it's been very nice having that type of availability for coworkers with security concerns. Way better than xMatters. Pros Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident Cons Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found. Review Source VR Verified Reviewer Desenvolvedor Backend Internet Used the software for: 1-2 years ### "Great" July 31, 2018 5.0 Pros The easy to use and functionality on android app such as taking the phone out of silence mode when there is a new alert helps a lot filtering unimportant notifications. Cons The calls leave voice mails always annoying me. Review Source Wayne L. Manager Computer Software Used the software for: 1-2 years ### "Slick way to engage resources and escalate incidents" June 13, 2019 4.0 Very good experiences with Opsgenie. It is one of the best products out there. Pros Easy to use, reliable, intuitive, on call schedules Cons Setup can be very cumbersome, but it is worth doing right Review Source VR Verified Reviewer Engineer Financial Services Used the software for: 1-2 years ### "Works fine; has some quirks." August 6, 2018 4.0 Overall positive experience. Pros Alerting, scheduling, and managing teams wrt paging work well. Since these are the primary functions of this service, I give OpsGenie a thumbsup on their primary features. UI is arguably better than PagerDuty. Features are essentially identical to PagerDuty. Cons Quirks wrt scheduling, overrides, and alerting flow. Doing anything even slightly against the grain of what they have as the default operation is possible, but can be difficult to achieve. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.