--- title: "OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OpsGenie the right Emergency Notification solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170236/OpsGenie/reviews/" page_type: "reviews" language: "en" --- OpsGenie 4.6 (155) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of OpsGenie Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications.“ March 6, 2025 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts.“ November 28, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.“ March 6, 2025 FS Francisco S DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.“ October 25, 2024 AB Ash B PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing“ November 10, 2025 Nick K IT ManagerInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was very simplistic and basic compared to PagerDuty, I hope the price reflected that.“ August 3, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.“ March 6, 2025 PD Philippe D Senior SRE EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “In my opinion the lack of real-time dashboard of the alerts is a big miss.“ June 21, 2023 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suman K. Senior Data Specialist Information Technology and Services Used the software for: 1-2 years ### "Great for Eliminating Alert Fatigue in Data Infrastructure " July 1, 2026 4.0 An awesome instrument for teams responsible for high availability data infrastructure. It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed. Pros Highly dependable to handle on call rotation among international teams. For instance, we can route very critical database and ETL pipeline failure alerts directly to our engineers' phones, thus cutting our time-to-resolution by a large fraction and helping prevent data corruption downstream. Cons Some of the advanced routing rules settings interface can be a bit clunky. In addition, given that Atlassian is aggressively promoting standalone versions of OpsGenie's capabilities to Jira Service Management (JSM), it would seem as if the standalone app is receiving few new updates these days. Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 2+ years ### "Is good for alerts ntofications" April 30, 2025 4.0 My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. Pros The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation Cons Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. Alternatives considered [xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing OpsGenie It has incident management and workflows, which make ita better option for us Review Source VR Verified Reviewer IT Manager Information Services Used the software for: Less than 6 months ### "OpsGenie... basic" August 3, 2025 2.0 I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. Pros I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. Cons It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Management told me to make the switch... then we switched back to PagerDuty. Review Source VR Verified Reviewer NOC Team Lead Telecommunications Used the software for: 1-2 years ### "Basic incident management platform for startups" September 24, 2020 4.0 Satisfied given the amount of money we pay with them Pros What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts. Cons One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms Review Source VR Verified Reviewer QA and Observability Engineer Retail Used the software for: 2+ years ### "For Alerting One Of The Best Tooling" January 22, 2024 5.0 For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality Pros Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations Cons the user login, some fields for teams webhooks are not listed Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing OpsGenie OpsGenie has a free user licence , that's enough for a couple of people to work with Switched from [New Relic](https://www.capterra.com/p/118128/New-Relic/) Opsgenie has the possibilities to schedule and delaying the alerting Review Source AB Ash B. President Information Technology and Services Used the software for: 2+ years ### "A very stable tried and true solution to alerts" November 10, 2025 4.0 Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. Pros The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing Cons I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) More integrations, options and stability Review Source JK Jarosław K. Director of Support Translation and Localization Used the software for: 2+ years ### "Solid market contender" March 6, 2025 4.0 OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. Pros What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. Cons Relatively limited options to customize alerts and other aspects of the tool. Review Source VR Verified Reviewer Operations manager Information Technology and Services Used the software for: 2+ years ### "kinda works, but will be gone soon" April 9, 2025 4.0 not native to atlassian, is not very well integrated Pros reliable waking up, scheding, multiple ways to notify about the issue Cons it is being discontinued in a couple of years and we need to migrate Review Source MR Mathieu R. Programmeur Jouabilité Gambling & Casinos Used the software for: 1-2 years ### "OpsGenie is a solid on-call solution." November 28, 2025 5.0 Pros OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability. Cons The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts. Review Source GT Gary T. Solution Designer Financial Services Used the software for: 2+ years ### "Effective Platform for Streamlining On-Call and Escalations" April 6, 2025 5.0 It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination. Pros What I liked most about OpsGenie is how it streamlines incident management and on-call coordination. Cons While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 1-2 years ### "Opsgenie review" November 19, 2024 5.0 Pros It integrates seamlessly with various monitoring, ticketing, and collaboration Cons Opegenie's cost can be high for some small businesses and startups Review Source PD Philippe D. Senior SRE Engineer Information Technology and Services Used the software for: 2+ years ### "Great mobile app, website slow to use" June 21, 2023 4.0 OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features. Pros The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive. Cons The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing OpsGenie It was not my decision back then Review Source MD Mayank D. Senior Specialist Information Technology and Services Used the software for: 2+ years ### "Experience with OpsGenie" October 15, 2022 5.0 Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking. Pros I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured. Cons I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable. Review Source jL jason L. software developer Computer Software Used the software for: 2+ years ### "OpsGenie user review" April 4, 2024 5.0 Pros rich options provided to users, many ways to respond the incidents Cons if it can integrated with some IA to create the postmortem, that will be perfect Review Source MF Michael F. Mission Critical Engineer Information Technology and Services Used the software for: 2+ years ### "A truly great alerting platform" March 25, 2024 5.0 Pros The ease of setup and user-friendly interface for alerts and scheduling Cons It can at times be a little slow on the web interface Review Source VR Verified Reviewer Production Support Engineer Used the software for: 1-2 years ### "I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises." January 9, 2018 4.0 Pros I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals. Cons I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly. Review Source RR Rick R. President Information Technology and Services Used the software for: 1-2 years ### "Perfect for Managing On-call Teams" March 25, 2019 5.0 Pros Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately. Cons The rule creation can sometimes be complex and requires a more advanced user to accomplish. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 1-2 years ### "Reliable Incident Response for Modern IT Teams" July 24, 2024 4.0 Pros I get instant notifications when an issue arises, allowing me to resolve it quickly. Cons The cost can quickly add up if you need more advanced features and integrations. Review Source VR Verified Reviewer Security Engineer Retail Used the software for: 6-12 months ### "Very useful paging tool" May 21, 2021 5.0 Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it. Pros Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application Cons There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA. Review Source VR Verified Reviewer Senior Systems Engineer - Application Services Computer Software Used the software for: 6-12 months ### "Persistent NOC Operator" July 31, 2018 5.0 It's an excellent software. It does the job that it's supossed to, and keeps logs of all its actions. Pros \* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could. Cons \* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues. Review Source JM Jonathan M. IT Director Non-Profit Organization Management Used the software for: 1-2 years ### "Strong offering as part of Jira" August 4, 2022 4.0 It does what we need it to do and integrates well with many different systems we use. I am satisfied with the product. Pros OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable. Cons We have an international staff and the SMS features are not available in many of the countries in which we work. Review Source Chad B. Lead Product Support Specialist Computer Software Used the software for: 1-2 years ### "Super product!" August 6, 2018 5.0 Support has been good. The chat feature is nice. Pros The ability to write complex rulesets and escalations. Cons Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement. Review Source SG Shitij G. Software Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Opsgenie use at Dunzo" January 27, 2023 4.0 For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with Pros Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations Cons Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Review Source MJ Matt J. DevOps Evangelist Used the software for: 1-2 years ### "We looked at the rest, we took OpsGenie!" December 30, 2017 5.0 Pros OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests. Cons The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are. Review Source VR Verified Reviewer Engineer Financial Services Used the software for: 1-2 years ### "Works fine; has some quirks." August 6, 2018 4.0 Overall positive experience. Pros Alerting, scheduling, and managing teams wrt paging work well. Since these are the primary functions of this service, I give OpsGenie a thumbsup on their primary features. UI is arguably better than PagerDuty. Features are essentially identical to PagerDuty. Cons Quirks wrt scheduling, overrides, and alerting flow. Doing anything even slightly against the grain of what they have as the default operation is possible, but can be difficult to achieve. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.