# OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpsGenie the right Emergency Notification solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170236/OpsGenie/reviews --- OpsGenie 4.6 (154) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of OpsGenie Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AB Ash B PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing“ November 10, 2025 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts.“ November 28, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications.“ March 6, 2025 FS Francisco S DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.“ October 25, 2024 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.“ March 6, 2025 Nick K IT ManagerInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It was very simplistic and basic compared to PagerDuty, I hope the price reflected that.“ August 3, 2025 JK Jarosław K Director of SupportTranslation and Localization, 201 - 500 employeesUsed the software for: More than 2 years. “What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.“ March 6, 2025 PD Philippe D Senior SRE EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “In my opinion the lack of real-time dashboard of the alerts is a big miss.“ June 21, 2023 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John Epok P. Regional Platforms Lead Telecommunications Used the software for: 2+ years ### "Solve issues and collaborate with team for resolution right there and then" May 16, 2024 5.0 Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs. Pros \- very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops Cons \- mobile alerts can be annoying sometimes Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 2+ years ### "Is good for alerts ntofications" April 30, 2025 4.0 My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. Pros The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation Cons Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. Alternatives considered [xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing OpsGenie It has incident management and workflows, which make ita better option for us Review Source VR Verified Reviewer IT Manager Information Services Used the software for: Less than 6 months ### "OpsGenie... basic" August 3, 2025 2.0 I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. Pros I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. Cons It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Management told me to make the switch... then we switched back to PagerDuty. Review Source VR Verified Reviewer NOC Team Lead Telecommunications Used the software for: 1-2 years ### "Basic incident management platform for startups" September 24, 2020 4.0 Satisfied given the amount of money we pay with them Pros What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts. Cons One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms Review Source AB Ash B. President Information Technology and Services Used the software for: 2+ years ### "A very stable tried and true solution to alerts" November 10, 2025 4.0 Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. Pros The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing Cons I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) More integrations, options and stability Review Source JK Jarosław K. Director of Support Translation and Localization Used the software for: 2+ years ### "Solid market contender" March 6, 2025 4.0 OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. Pros What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. Cons Relatively limited options to customize alerts and other aspects of the tool. Review Source VR Verified Reviewer Operations manager Information Technology and Services Used the software for: 2+ years ### "kinda works, but will be gone soon" April 9, 2025 4.0 not native to atlassian, is not very well integrated Pros reliable waking up, scheding, multiple ways to notify about the issue Cons it is being discontinued in a couple of years and we need to migrate Review Source MR Mathieu R. Programmeur Jouabilité Gambling & Casinos Used the software for: 1-2 years ### "OpsGenie is a solid on-call solution." November 28, 2025 5.0 Pros OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability. Cons The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts. Review Source GT Gary T. Solution Designer Financial Services Used the software for: 2+ years ### "Effective Platform for Streamlining On-Call and Escalations" April 6, 2025 5.0 It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination. Pros What I liked most about OpsGenie is how it streamlines incident management and on-call coordination. Cons While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 1-2 years ### "Opsgenie review" November 19, 2024 5.0 Pros It integrates seamlessly with various monitoring, ticketing, and collaboration Cons Opegenie's cost can be high for some small businesses and startups Review Source BH Balazs H. Designer Design Used the software for: 6-12 months ### "Greate & Useful" November 29, 2024 5.0 Pros This is a very useful app where you can manage your Company services like alerts, etc. Cons I don't had negative experiences with OpsGenie Services Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 1-2 years ### "Reliable Incident Response for Modern IT Teams" July 24, 2024 4.0 Pros I get instant notifications when an issue arises, allowing me to resolve it quickly. Cons The cost can quickly add up if you need more advanced features and integrations. Review Source VS Vibhu S. Analyst Information Technology and Services Used the software for: 2+ years ### "OpsGenie Review positives and Negatives." October 13, 2022 5.0 It is very easy to use application. Also highly recommendable if your budget is low. Pros It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert. Cons There is no SLA Warning or breached graph on the application that is the only con that I've found on my side. Review Source AO Ayomikun O. Lead Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "OpsGenie review" March 29, 2024 5.0 Pros Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts Cons Fixing rotations at times gets so complex Review Source VR Verified Reviewer Engineering Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy way to Oncall and Incident Management" March 18, 2021 4.0 We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far. Pros \- Setting up is simple - Lots of integrations available - Role Based Access Control - One can create good Dashboard - Mobile App is very handy Cons \- Extracting information from the integration and showing it up in the alert is difficult to setup - The user experience could be simplified but that is the case with all atlassian products Review Source VR Verified Reviewer Software MAnager Computer Software Used the software for: 2+ years ### "OpsGenie Helped us to handle realtime alerts" November 16, 2021 5.0 Pros We can identify issues live and take an action immediately Cons There's no way to change alerts sounds in Android without affecting the operating systems sounds Review Source VR Verified Reviewer Business Assurance Internet Used the software for: 2+ years ### "I use a daily to notify issues about my apps and works like a charm" December 19, 2017 5.0 1\. easier to settings 2. availability (uptime) 3. the message of alert contains great elements Pros 1\. is very simple to setting teams, escalations and source notifications 2. reports is easier to use 3. integratetions Cons 1\. the on call schedule isn´t easy in your first visit. 2. integrations with another apps need more docs o information Review Source WN William N. Sr Developer Financial Services Used the software for: 2+ years ### "Good, almost great" December 19, 2017 4.0 Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us. Pros The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful. Cons The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST. Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible. Review Source VR Verified Reviewer Security Engineer Retail Used the software for: 6-12 months ### "Very useful paging tool" May 21, 2021 5.0 Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it. Pros Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application Cons There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA. Review Source VR Verified Reviewer Senior Systems Engineer - Application Services Computer Software Used the software for: 6-12 months ### "Persistent NOC Operator" July 31, 2018 5.0 It's an excellent software. It does the job that it's supossed to, and keeps logs of all its actions. Pros \* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could. Cons \* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues. Review Source JM Jonathan M. IT Director Non-Profit Organization Management Used the software for: 1-2 years ### "Strong offering as part of Jira" August 4, 2022 4.0 It does what we need it to do and integrates well with many different systems we use. I am satisfied with the product. Pros OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable. Cons We have an international staff and the SMS features are not available in many of the countries in which we work. Review Source Chad B. Lead Product Support Specialist Computer Software Used the software for: 1-2 years ### "Super product!" August 6, 2018 5.0 Support has been good. The chat feature is nice. Pros The ability to write complex rulesets and escalations. Cons Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement. Review Source SG Shitij G. Software Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Opsgenie use at Dunzo" January 27, 2023 4.0 For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with Pros Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations Cons Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Review Source MJ Matt J. DevOps Evangelist Used the software for: 1-2 years ### "We looked at the rest, we took OpsGenie!" December 30, 2017 5.0 Pros OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests. Cons The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are. Review Source VR Verified Reviewer CEO & Founder Used the software for: 6-12 months ### "Overall positive, it does what it is supposed to. " June 25, 2018 4.0 Pros Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus. Cons the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience. 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