# Page 2 | OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OpsGenie the right Emergency Notification solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170236/OpsGenie/reviews --- OpsGenie 4.6 (154) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of OpsGenie ## Showing most helpful reviews Showing 26-50 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GH Guillermo H. Management Apparel & Fashion Used the software for: 2+ years ### "OpsGenie is a lifesaver for managing on-call schedules and alerts!" October 20, 2024 3.0 Pros I love how customizable the on-call schedules are, and the integration with monitoring tools is seamless. Cons The mobile app needs improvement for better usability on the go, and the interface can be a bit overwhelming for new users. Review Source FS Francisco S. Developer Computer Software Used the software for: 6-12 months ### "OpsGenie has been a lifesaver for managing on-call schedules and incident response." October 25, 2024 5.0 Pros OpsGenie's alerting and notification system is robust and ensures I never miss critical incidents. Cons The interface can be a bit complex to navigate at times, and the reporting features could use some improvement. Review Source JF Javier F. Partners Responsible Consumer Electronics Used the software for: Less than 6 months ### "OpsGenie helps me stay on top of alerts and notifications without constantly checking for updates." September 8, 2024 5.0 Pros OpsGenie makes it easy to manage alerts and provides great visibility into incidents. I like the on-call schedule functionality and the mobile app is handy. Cons The user interface can be a bit overwhelming at first, and it takes some time to get used to all the features. There could be more customizable options for notifications and a better integration with some third-party tools. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: Less than 6 months ### "OpsGenie keeps us on top of our alerts and incidents, making it easy to manage and respond." August 9, 2024 3.0 Pros The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management. Cons The pricing can be expensive for smaller teams, and the reporting features could be further enhanced for better insights. Review Source PD Philippe D. Senior SRE Engineer Information Technology and Services Used the software for: 2+ years ### "Great mobile app, website slow to use" June 21, 2023 4.0 OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features. Pros The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive. Cons The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing OpsGenie It was not my decision back then Review Source MD Mayank D. Senior Specialist Information Technology and Services Used the software for: 2+ years ### "Experience with OpsGenie" October 15, 2022 5.0 Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking. Pros I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured. Cons I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable. Review Source SM Serhii M. Service Desk Analyst Information Technology and Services Used the software for: 1-2 years ### "OpsGenie - great Incident management utility." December 22, 2021 5.0 Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general. Pros Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent. Cons No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) It was companies decision, I guess due to price and the Client voted in favor of this product. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "OpsGenie has been a game changer for staying on top of alerts and managing incidents efficiently. Highly recommend it!" September 1, 2024 5.0 Pros OpsGenie's on-call schedules and alerting policies are super easy to set up and make sure the right people get notified at the right time. Cons The user interface could be more intuitive and the mobile app could use some improvements for a better user experience. Review Source DD Darren D. Operations Manager Telecommunications Used the software for: 1-2 years ### "Ops Genie - a new way forward" August 6, 2018 5.0 We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem Pros We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible. Cons As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done. Review Source JV Joshua V. Director, Product Operations Computer Software Used the software for: 6-12 months ### "OpsGenie Journey" March 5, 2020 5.0 We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending. Pros Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it. Cons The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[Splunk On-Call](https://www.capterra.com/p/139957/VictorOps/) Reason for choosing OpsGenie We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out. Review Source Raamnaaraayan R. Developer Information Technology and Services Used the software for: 1-2 years ### "Log Analytics & Monitoring of AWS CloudWatch based Applications with OpsGenie" October 17, 2021 4.0 1\. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch. 2. I modify and test their threshold metrics in order to determine the proper functionality. 3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie. Pros 1\. It provides me an excellent single metric evaluation over the period of my specification. 2. Its very helpful in performing automated actions based on the watched metric values present. 3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities. Cons 1\. Automatic integration with OpsGenie takes time when an alert is generated. 2. The payload parsing by OpsGenie needs more enhancements. Review Source Hernán F. Technical Engineer Information Technology and Services Used the software for: 1-2 years ### "Opsgenie is a key ally for IT organzations" August 17, 2023 5.0 OpsGenie makes setting alerts responders and services responsible easy so every teams knows when they have to act. Pros What I like most about OpsGenie is that I can receive the alerts by phone call and even manage them. Cons What I like least about OpsGenie is that the phone calls are only available in english language. Review Source jL jason L. software developer Computer Software Used the software for: 2+ years ### "OpsGenie user review" April 4, 2024 5.0 Pros rich options provided to users, many ways to respond the incidents Cons if it can integrated with some IA to create the postmortem, that will be perfect Review Source Girish P. Key Account Manager Financial Services Used the software for: 6-12 months ### "Easy of config and usage" August 22, 2022 5.0 Very useful and great to task allocataion. Pros Its very good fro jira and other company software for diffrent management Cons Tranning of employee is little difficult for the team Review Source VR Verified Reviewer QA and Observability Engineer Retail Used the software for: 2+ years ### "For Alerting One Of The Best Tooling" January 22, 2024 5.0 For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality Pros Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations Cons the user login, some fields for teams webhooks are not listed Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing OpsGenie OpsGenie has a free user licence , that's enough for a couple of people to work with Switched from [New Relic](https://www.capterra.com/p/118128/New-Relic/) Opsgenie has the possibilities to schedule and delaying the alerting Review Source AG Allison G. Security Analyst Computer & Network Security Used the software for: 2+ years ### "A Highly Capable Incident Management Platform" July 31, 2018 5.0 We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements. Pros We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it. Cons Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected. Review Source MF Michael F. Mission Critical Engineer Information Technology and Services Used the software for: 2+ years ### "A truly great alerting platform" March 25, 2024 5.0 Pros The ease of setup and user-friendly interface for alerts and scheduling Cons It can at times be a little slow on the web interface Review Source VR Verified Reviewer Director of Technical Operations Computer Software Used the software for: 2+ years ### "Easy to use, with great integrations and reporting" August 8, 2018 5.0 We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org. Pros It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules. Cons Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want Review Source Fernando S. Director of Infrastructure Internet Used the software for: 2+ years ### "A most have" July 31, 2018 5.0 I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product Pros I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features Cons I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product Review Source Phil A. Senior DevOps Engineer Publishing Used the software for: 2+ years ### "OpsGenie is a no-brainer" August 3, 2018 5.0 We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring. Pros The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature. Cons I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong. Review Source Bharath N. Consultant Computer Software Used the software for: 2+ years ### "its a nice a tools which can be configured as per your requirement and needs" January 9, 2018 4.0 stay up to date with the infra issues Pros \--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory Cons when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue Review Source Juan Carlos C. VP of Engineering Internet Used the software for: 6-12 months ### "Incident response and monitoring" July 31, 2018 5.0 Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack. Pros OpsGenie is very flexible, and relatively simple to setup. You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services. Their customer support is really helpful and will help you get set up quickly. They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc). Cons The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.). A guided onboarding and a best practices document would be really helpful for first timers. Review Source VR Verified Reviewer Production Support Engineer Used the software for: 1-2 years ### "I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises." January 9, 2018 4.0 Pros I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals. Cons I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly. Review Source VR Verified Reviewer Senior System Administrator Automotive Used the software for: 6-12 months ### "After looking at competing options, OpsGenie provided the best value overall" December 19, 2017 5.0 We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for. Pros Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example. Cons The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints. Review Source Adam K. Network Engineer Telecommunications Used the software for: 6-12 months ### "OpsGenie is more like an Ops Miracle Worker" August 6, 2018 5.0 Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts. Pros The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things. Cons Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.