# Page 4 | OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is OpsGenie the right Emergency Notification solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170236/OpsGenie/reviews --- OpsGenie 4.6 (154) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of OpsGenie ## Showing most helpful reviews Showing 76-100 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer PHP Developer Internet Used the software for: 1-2 years ### "phone calls from different #s" August 6, 2018 5.0 I just use the thing, im an end-user not even a manager. Pros its funcational. you want more? I dont have more, just a critique. Cons The phone #s where the calls originate for my account have changed, which causes me some grief with my phone settings. I silence my phone at night except for OpsGenie's number. I would like for just one originating phone # so I can be sure my alerts will get through. Review Source CU Constanza U. Front End Engineer Computer Software Used the software for: 2+ years ### "Great incident management software" August 8, 2019 4.0 Pros I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one. Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this. Cons One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound! Review Source AB Abhishek B. Associate Manager Information Technology and Services Used the software for: 1-2 years ### "Ops genie helps you connect with the group of people with ease" December 19, 2017 5.0 calling a group of people in their hierarchy in one call instead calling them one by one Pros The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond. Cons I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level Review Source XT Xavier T. IT Operations Systems Engineer Furniture Used the software for: Less than 6 months ### "Switched from xMatters and not looking back! " July 31, 2018 5.0 Initial setup was a bit scary as I brought this in to replace xMatters at our company. I was being looked at heavily and I wanted to hit the mark, so the little issues seemed bigger to me. Within a few weeks not only did we conquer some of those setup issues but tweaked this tool to not just replace but give me and my company a lot more power, control, ease of use, etc than we ever had before while handling escalations, notifications to stakeholders, etc. Pros Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world. Cons Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro). Review Source JR Jeff R. Photographer Hospital & Health Care Used the software for: 6-12 months ### "Excellent product for a competitive price." July 31, 2018 5.0 We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service. Pros OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity. Cons Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature. Review Source aM aaron M. Telecom Administrator Used the software for: 1-2 years ### "A wonderful product with the most potential ." December 19, 2017 4.0 Pros The multitude of alerting methods. They have everything from app alerting to sms messages with IFTTT type functionality with other vendors making the setup process very easy Cons Having to configure every alert. There should be an easy button. There is a delicate process to setting up each alert, which allows for customization, but can be initially time consuming. Review Source DB David B. Devops Engineer Information Technology and Services Used the software for: 2+ years ### "Really great application. " December 19, 2017 5.0 Real time Monitoring, increased reliability Pros OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts. Review Source Abraar A. Information Technology Associate Hospital & Health Care Used the software for: 6-12 months ### "Great Integration Support" August 1, 2018 5.0 OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand. They have many out of the box API integration options which allow for you to integrate this app seamlessly with you current applications. Pros The support team is phenomenal - they are real support that interact and truly enjoy problem solving technical issues, instead of the typical support members that you encounter that just read off a script and do basic troubleshooting. Cons There is not much custom integration allowed. Review Source VR Verified Reviewer Senior Consultant | Cloud and Infrastructure Solutions Management Consulting Used the software for: 6-12 months ### "Very efficient too to managed team roayer" July 31, 2018 5.0 This tool is very efficient Pros It the integration support to all out tools Cons Just need to be granular when putting aome downtime Review Source VR Verified Reviewer Engineer Software Internet Used the software for: 2+ years ### "Overall positive" January 3, 2018 4.0 Error tracking - when and who is the error owner. Sometimes why the error occurs (I know is up to us to fill the field and we're working on this) Great automated error notification Pros Fast in notifications and very flexible in customization, the android app is miles ahead of the previous app. Cons The Android app has gotten better but still it's pretty basic. It's very common in out department to change schedule and the only way to do it is in the web. Also: please, please add web notifications and notification actions in the android app. Review Source JP Jeremy P. Data Center IT Systems Specialist Information Technology and Services Used the software for: 1-2 years ### "OpsGenie Usage" July 31, 2018 5.0 Previously we were using an alarming system that had SMS functionality built in via email to vtext. This provided the basic notification level. Leveraging OpsGenie to assign teams and groups and on call schedules and escalation paths took this to another level. Pros The ability to scale out teams and provide correct alarming after hours to the on call tech. Cons If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help. Review Source VR Verified Reviewer Senior Laravel Developer E-Learning Used the software for: 6-12 months ### "OpsGenie rocks" July 31, 2018 4.0 Pros Configurability is pretty straightforward. Cons Nothing that I can think of at this moment. Review Source VR Verified Reviewer Head of Customer Operations, Media and Financial Services Information Technology and Services Used the software for: 2+ years ### "It does what it should" September 17, 2018 4.0 Pros We use OpsGenie to Alert our OnCall Team. It offers different ways to be alerted. Cons It is a bit expensive. When we started using OpsGenie it was more affordable Review Source MK Mariano K. Project Leader Used the software for: 2+ years ### "Great alert system, web, android app & operations" December 19, 2017 5.0 Pros It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services. The groups and users admin is great! and all the scheduling is workings as you expect. Cons Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic. Review Source VR Verified Reviewer Software and Data Engineer Computer Software Used the software for: 1-2 years ### "We use OpsGenie to successfully monitor our servers all over the world" December 29, 2017 5.0 Pros It is easy to receive and acknowledge alerts or assign them to another person. The alert settings can be customized to override your phones do-not-disturb settings. Cons Adding a new person to the on-call rotation can be a bit tricky, if you only want it to adjust schedules starting on a given date. Review Source AU Andris U. Head of Networks Telecommunications Used the software for: 2+ years ### "Great product" July 31, 2018 5.0 With a help of OpsGenie, we massively improved our response time and it helped to meet SLA agreements with ustomers. Pros OpsGenie allows you multiple integrations. We are using Zabbix integration and it works perfect for us. Cons At the first point, it is a bit tricky to understand on-call schedules but that was couple of years ago and they done a lot of improvments. Review Source VR Verified Reviewer Lead Software Engineer Internet Used the software for: 2+ years ### "Dependable Notifications without Breaking the Bank" October 11, 2018 4.0 Pros \- Very reliable, always dependable in delivering alerts as needed - Escalation schedules are fantastic for making sure an issue doesn't get missed and the correct people get notified - Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage Cons \- Interface can be a bit confusing at times, making it harder than it should be to do things - Policies can be a bit convoluted to implement Review Source NR Nambirajan R. Sr DBA Information Technology and Services Used the software for: 2+ years ### "Good, flexible easy to use, easy to learn, can be more flexible" December 29, 2017 5.0 Oncall setup & management become easier Pros Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams Cons Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations Review Source VR Verified Reviewer Managed Services Engineer Used the software for: Less than 6 months ### "reliable, easy to use, easy to setup" January 3, 2018 5.0 we are always aware of what alerts are triggered on our systems and we never miss any of them thanks to all of the integrations. Pros The thing i like the most is the number of integrations with other services out of the box. Super easy to use and set up. Cons heartbeats may sometime be harder to understand for new users because heartbeats by themselves don't do anything, you also need to set up policies for those heartbeats to work. Review Source RK RoophaShree K. Associate Consultant Computer Software Used the software for: 1-2 years ### "This tool is really very helpful and easy to use. " February 13, 2018 5.0 From this software we are able to monitor all the below threshold level values and alerts get triggered automatically. Pros This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created. Cons Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert. Review Source DW Doug W. Database Administrator Used the software for: 2+ years ### "Reliable and easy to handle alerting" December 29, 2017 5.0 If this is for OpsGenie then 10. I don't know what Capterra is. Pros The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover. Cons The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff. Review Source VR Verified Reviewer Incident Manager, Production Engineering Computer Software Used the software for: 1-2 years ### "Ease of use" July 31, 2018 5.0 Great service, support and account management. Overall a great platform. Pros Great software, easy to use and competitive. Cons None, I love OpsGenie! We had some suggestions when we joined, and they got implemented so I personally cannot complain! Review Source JG John G. Sr. Systems Engineer E-Learning Used the software for: 2+ years ### "Great tool for monitoring systems and escalations" July 31, 2018 4.0 It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available. Pros It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation. Cons I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues. Review Source VR Verified Reviewer Incident/Process Manager Information Technology and Services Used the software for: Less than 6 months ### "Pagerduty but better" August 3, 2018 5.0 the company I work for is switching from Pagerduty to Opsgenie. I find the end user experience is more fluid and intuitive. Pros It is easy to navigate the web interface, but the cellphone interface is amazing. Cons I value function over fashion. If I had any compliant it would be the color scheme. Very minor in the grand scheme of things. Review Source RD Roger D. Sr. Director of Development Information Services Used the software for: 1-2 years ### "Love the Heartbeats!" August 3, 2018 5.0 Easy to get up and running and support was helpful the 1 time I needed them. Pros The Heartbeat feature is extremely helpful with all of the websites and backend services my team manages. It took me from email alert, cron-job notification hell, to just knowing when there's a problem. Cons Set up is slightly confusing. May just be because I don't have to set things up very often and forget :) Review Source Similar Products Featured