# Page 5 | OpsGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is OpsGenie the right Emergency Notification solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170236/OpsGenie/reviews --- OpsGenie 4.6 (154) [View alternatives](https://www.capterra.com/p/170236/OpsGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of OpsGenie ## Showing most helpful reviews Showing 101-125 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Shivashankar N. Consultant(Contractor) Used the software for: 6-12 months ### "Ops-Genie is a great tool " January 8, 2018 4.0 Effective communication and timely information providing for critical issue resolution. Pros Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way. Cons May be you can simplify the login procedure both in the system and mobile. Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls. Review Source VR Verified Reviewer Junior Cloud Systems Admin Telecommunications Used the software for: Less than 6 months ### "First Job as an On-Call Engineer" September 4, 2018 5.0 This has allowed us to track incidents and keep documentation well organised Pros I like that it is supported by multiple platforms. I like that you can tailor the notification policies I like the speech-to-text feature when incoming call received Cons API V1 deprecated and migration process is not very clear Review Source BM Biswajit M. Production Engineer Used the software for: 1-2 years ### "Its easier to manage our alerts and makes our Oncall life much better." December 20, 2017 4.0 It helps us to manage our Oncall rotations and managing alerts in much easier way. Pros i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts. Cons May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me. Review Source MP Maxime P. Level 2 technician Information Technology and Services Used the software for: 1-2 years ### "Works just great" December 19, 2017 4.0 reliable live alerts for on call staff Pros Never misses an alert and they are sent to mobile devices almost instantly. Also alerts customization is really flexible and user friendly. Cons newer web interface (v2) somehow makes it more difficult to retrieve older alerts than the previous version. Also I've never been able to successfully use a saved filter. Review Source MF Manny F. Mgr of ERP Administration Education Management Used the software for: 2+ years ### "OpsGenie is the correct solution for us." July 31, 2018 5.0 Excellent Pros Exceeds expectations. Is always available and performs the alerting needed. Cons The mobile app does not provide access to the same information as the browser inteface. Review Source CS Chris S. Customer Support Manager Telecommunications Used the software for: 1-2 years ### "It Does a Simply Job, but Does it Well" December 5, 2019 5.0 For us, it's a simple app with a simple function: notify us if there is an after-hour emergency for our job. It does that, and does it loudly, and does it well. Can't ask for more. Pros If an emergency happens after hours, we are notified promptly, and very loudly. You will definitely know if something is going on. Cons The app can be a bit hard to navigate through, but more so on previous versions. The latest one, they seemed to have improved it some, so it's hopefully on the right track. There's definitely a little bit of a learning curve for it. Review Source EG Eren G. Senior DevOps Engineer Used the software for: 1-2 years ### "mostly flawless, does what it promises" January 9, 2018 5.0 Pros Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice. Cons There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie. Review Source PYW Pui Yi W. HRIS analyst Human Resources Used the software for: 1-2 years ### "Ops Genie for production support." August 3, 2018 4.0 OpsGenie removes the need for a real person to monitor things. It gives the user a way to submit or bypass jobs, if everything is setup correctly. Pros It can send notification in multiple methods - phone, email, text. Cons The phone notification is so hard to understand. You just know something abended and you need to go logon and check it out. Review Source sS shankar S. DevOps Engineer Computer Software Used the software for: 1-2 years ### "nice tool for ops engineers" December 19, 2017 5.0 timely response Pros Escalation rules and various integrations are one of the most valuable things. easy integration and user friendly ui and configuration can be done in mins. Cons Additional integrations for microsoft VSTS tools creation will really help us to automate the incident orchestration process Review Source MM Markland M. Security Engineer Computer & Network Security Used the software for: 2+ years ### "OG review" July 31, 2018 5.0 Pros I like that I can use this software for live alerting for security use Cons I am not sure if I have any cons as of yet. I'll keep you updated Review Source RG Raiko G. European Support Coordinator Program Development Used the software for: 2+ years ### "Great Product, best customer service I have seen in a long time" August 2, 2018 5.0 Pros It's so easy to use, totally reliable and customer service is just great and proactive Cons actually there is nothing I don't like at all Review Source ZE Zied E. Cloud OPS engineer Computer Software Used the software for: 2+ years ### "Great" July 31, 2018 5.0 Very good overall. A bit expensive but works well. Pros Works well internationally. Works as expected. Cons A little expensive. Difficult to configure. Review Source TB Tobias B. Reliability engineer Financial Services Used the software for: 6-12 months ### "Use it for all our on-call notifications in multiple teams" January 4, 2018 4.0 Ease of use and removing old overly complicated notification software stacks. The Opsgenie app is also nice to use at a glance to get a birds eye on what is going on, schedules and so on. Pros We have not had any major outages or issues with the Opsgenie service or connectivity. It have been easy to setup and integrate for our environments in AWS. Cons Filtering alarms is a bit clunky. Integration with internal ldap functionality in the app is a bit weird with opening a website. Review Source BR Bernd R. CTO Information Technology and Services Used the software for: 2+ years ### "Solid Product" August 4, 2018 4.0 Pros Generally all relevant incident management features are included. Cons Sometimes the UX can be difficult, but it is improving. Review Source AB Arthur B. Devops Engineer Used the software for: 1-2 years ### "I like it, does the trick" December 20, 2017 5.0 Pros We've never run into a situation where we couldn't integrate OpsGenie with some other service. i think that's awesome. Cons The advanced configuration page is difficult to use. It would be nice if we could use a test event and dry run the integrations to see if they work. Review Source D’Orin A. Senior Programmer Computer Software Used the software for: 6-12 months ### "Great product " July 31, 2018 5.0 Pros We can spread out the workload easily amongst our team and always have someone to respond to calls. Cons The iPhone app is not that inclusive but I get the limitations. Review Source RH Ryan H. Technical Lead Insurance Used the software for: 2+ years ### "Solid product with clear scheduling and escalation" October 19, 2022 4.0 Pros Configuring schedules and creating overrides is easy. Knowing who's on call when is very clear. Ability to mute alerts for a period of time is helpful during incidents to reduce noise Cons Schedule start and end time notifications aren't always received Review Source VR Verified Reviewer Senior Engineering Director Computer Software Used the software for: 1-2 years ### "Useful tool for managing your ops team" July 31, 2018 5.0 Useful tool, get's the job done. Pros good alerting capability with lots of options for different types of alerts and notifications Cons Every time I want to look at the overall schedule I have a hard time finding it...not something I need to do that often, but often enough that I remember fumbling around looking for it a few times. Review Source DE Daniel E. Senior Software Engineer Biotechnology Used the software for: 1-2 years ### "Nice product" July 31, 2018 4.0 Ops genie help us to track duties very simple. Alerts are awesome Pros Simplecity, alerts, its very easy to setup alerts. Cons Time Zones. We have a team in differrent time zones. The app, doest catch summer time :( Review Source RR Rohit R. Hadoop Admin Outsourcing/Offshoring Used the software for: 1-2 years ### "The most convenient alerting platform I ever used. " December 30, 2017 5.0 The calling feature in case we miss an alert makes my job a lot easier. This single benefit trumps everything. Pros Ease of installing. Convenient web interface. Availability of mobile apps on all major platforms. Review Source DH DANIEL H. Release Engineer Health, Wellness and Fitness Used the software for: 1-2 years ### "No complaints" August 3, 2018 4.0 I find it reliable and easy to use Pros Easy to get new team members set up. Easy to customize individual notifications Cons Lacking features that can kick off an script for a particualr alert Review Source VR Verified Reviewer Senior Technical Account Manager Computer Software Used the software for: 1-2 years ### "Very useful resource" July 31, 2018 5.0 Our team uses it to manage our on-call schedule. It works very well Pros The ease of managing schedules is very good, and the alerting works well. Pretty much all you need! Cons Nothing much - it's all good! I think some colleagues find the UI a bit confusing but it's been fine for me Review Source SM Srinivas M. Software Engineer Computer Software Used the software for: 6-12 months ### "Opsgenie review" December 7, 2019 5.0 Overall Opsgenie is a very reliable solution if your main goal is to have reliable delivery of alerts to the support staff. Pros OpsGenie is capable of pushing notifications through multiple means like call, message, email. Opsgenie is highly configurable which makes is very easy to setup for multiple use cases. Cons Browser application/interface has lot of options , however mobile application does not seem to cover all the areas. And it is kind of expensive too. Review Source VR Verified Reviewer Sr. Support Engineer / Team Lead Internet Used the software for: Less than 6 months ### "Easy to use quicker to maintain" December 19, 2017 5.0 Pros The flexibility of editing schedules on the fly, but the complex ability to create schedules as complicated as I need them to be Cons Some of the navigation and windows needs to remember dates so you're not constantly having to change them (for example if I set a schedule up for Jan, it still defaults to the date you're on, instead of showing the schedule for January) minor inconveniences. Review Source TB Toby B. Sr. Operations Engineer Used the software for: 6-12 months ### "OpsGenie is easy to configure and use, it has definitely helped us address our on call pain points." December 27, 2017 4.0 OpsGenie really helped us address our on call and escalation pain points internally. Pros OpsGenie is easy to configure and use, it has definitely helped us address our on call and escalation pain points. The mobile app is also quite good. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.