Microsoft

Phone System

4.5 / 5 1557 reviews


Average Ratings

1557 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About Phone System

Web-based phone call system that works with Office 365 and turns daily calls into instant messaging or video sessions.


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Phone System Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Vendor has not completed this information.


Phone System Reviews Recently Reviewed!


Microsoft Office is a Standard for Almost Everyone

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I have been using the Microsoft Excel, Word, and PowerPoint for over 20 years now. I can't imagine my life without these essential pieces of software. I especially use Excel and PowerPoint on a daily basis with my job. Almost any office job you apply to will require or recommend that you know these.
Excel is one of the most useful tools for so many different tasks. I use it almost as a project management software to keep track of the progress of our construction jobs and what records have been sent by all of the sub-contractors. It is incredible what you can do with Excel if you learn how to use all of the formulas and functions built into it. Excel is pretty much a standard for other software to allow integration.
I used to give a lot of presentations in college and in my sales career. PowerPoint is very simple to learn and use for this. The ability to copy, paste, adjust and resize images is a very simple straightforward process within the program. I have set up some pretty intense animations within my slides as well. Once you learn how the animations work you can essentially animate your presentation.
I am using Microsoft Word right now typing up this review. I am unsure how anybody can go without using word in their lifetime. I am unaware of anything that even comes close to equivalent to Word. This is one of the most basic and fundamental software that everyone should know in life.

Cons: It is hard to say anything wrong with Microsoft Office. The only improvements that would be nice to see is price and a more advanced grammar system within Word. You can't really go without Microsoft office and it would be nice to see the price lowered and easier for everyone to have on their personal and professional computes. A more advanced grammar system in Word with be useful. It could be a feature you were able to turn on and off. I use Grammarly and I would stop using it if Word had something equivalent built in.

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organization and collaboration of work in a single tool

Jul 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: the use of Microsoft Teams gave us the integration that we were lacking in order to integrate several solutions into one. the way of collaborative teamwork becomes a reality! In our company we have been using it for about 2 years and it has helped us to have a better control over the project's orientation.
You can organize each area in a team
Within each team you can have different channels
each channel is autonomous and has its space for chat (which is very complete with text format options)
each channel has an associated email address to receive mail and they are in the same panel as the chat.
You have availability to be each channel a site in Sharepoint Online to be able to assemble the library of documents for the documentation of each project or teamwork and can be accessed from teams or via web.
we can add wiki, onenote, etc. functionalities
complmenetos add on how to add a shortcut tab to Power BI, SP, MS Office, Planner, Jira, Open Agora, Youtube, VSTeamservices etc. which allows us to access any of these tools and more from the same channel.
It has a direct Chat integrated with Skype For Business and allows you to have 1 to 1 - 1 to n and make calls and conferences.
when creating the team, it has an associated agenda and you can conduct meetings via Skype for business without needing to use the Skype Forbusinees application.
adicioanla has notifications, file repository for each chat, I really recommend it as a functional tool for teamwork.

Cons: that the conversations when it happens a lot of time to have had them, the files and notes exchanged disappears from the panel, is one of the few things that would change him.

the mobile client is a bit unstable, I imagine it's a problem of being so new.

Overall: It is a software that is easy to handle and helps teamwork to flow faster and more efficiently.

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Fantastic Software for Internal and External Collaboration

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Seamless integration across O365, high quality voice and video chat, sitting on Sharepoint Online base, location for collaborating on online or onpremise Office documents, ongoing updates to user-interface and extras, some customization functionality, dedicated email address for each team channel, integration of non-office365 products, the addition of the "files" icon along the side to see recently used files, "mark unread" function for alerts and messages, tabs to either supported integrations or just a simple website, an ever-growing list of "connectors", app/bot/tab/connector/messaging/analytics/devloper/eduction/human resources/productivity/project management/sales ands upport/social fun, etc. integrations, automatic updates, a browser version at teams.microsoft.com, great integration with Microsoft Planner but confusing if you create a plan in tasks.microsoft.com but then can't see it in Teams, the Microsoft Store is provided more and more useful apps (as many weren't that way over the last 12 months), guest access is fantastic because now external partners that don't have office 365 accounts have limited access to collaboration but I'd like to see it opened up more so that they have membership level permissions, online files are great and it would be fantastic to add version permission as well.

Cons: One can only see 7 days in advance within the calendar, some "meet in teams" calendar aspects clear out randomly, uploaded icons for teams regularly go blank, the website tab is picky sometimes and will disallow long urls forcing to use url shortening services, confusing difference between owner and member (the difference should be noted right within teams so that one doesn't have to find it in a horrible support.microsoft.com website, when a team is created and the name is changed there is no way to rename the corresponding office 365 group and sharepoint online site url, chats that happen in a video call between you and a person don't automatically replicate within the regular private chat feature, tabs need more options and integrations - especially with the rest of the microsoft product lines ... at least give us teams integration to all microsoft products, no calendar (meetings) search function (which is also missing from the iOS version of Outlook, do not disturb automatically shows up even if you're not actually in a video/audio chat - just because it shows up in the calendar because it wasn't cancelled, auto boot when you log out or quit the software (I just want it to automatically boot up on computer bootup not every time I logout or quit the program, "saved" aspects are now in the settings instead of in the purple ribbon along the right (PC), for some reason I seem to log in to office 365 for too many times during the day, current bots aren't very intuitive.

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A Simple-yet-Feature Rich Program That Ties All of Microsoft Office into 1 Cohesive Whole

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Microsoft Teams has been extremely fundamental in bringing our company together and breaking down silos between different departments.

Microsoft Teams essentially allows you to organize and manage different projects while still keeping it collaborative and manageable by everyone involved. A team can be created and each person is given either 'Owner' capabilities or 'Member' capabilities depending on how much access they need. A team can then be broken down into channels which has been the backbone for our company.

Each channel allows for simple file management, collaborative updates on any Microsoft Office product, easy chat and conversation, and tagging to assign different tasks to people. Where as previously, everything needed to be sent via email, Microsoft Teams allows everything to update dynamically, removing the middle man. This is the number 1 benefit to Microsoft Teams: the ability to collaborate in real time.

While I could go on listing the many features included (phone, meetings, assignments, planner, and app integration being just a few), the power of Microsoft Teams comes into being able to tie everything together into 1 program.

Cons: While certainly useful, Microsoft Teams is relatively new. Sometimes, it will log you out accidentally, or a file cannot be edited even though everyone has closed out of it, or your access to files changes randomly and can only be fixed by restarting the program. As Microsoft continues debugging, this will hopefully improve, but there is still a ways to go.

Furthermore, some features are certainly lacking. Comments cannot be edited. Team or channel templates do not exist yet. Skype for Business is not yet completely integrated. Little things that you would expect to be standard have not been created as it is still a relatively new program. While certainly useful, its usefulness will increase as more updates roll out.

Overall: Microsoft Teams provides a way by which any company can more easily create a system to increase collaboration and real time updates. It has destroyed the middle man called email and increased productivity 100 fold.

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Thanks to office 365 we were able to integrate our work efforts achieving greater productivity

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: in my personal experience office 365 has been satisfactory, i work in a University. The nature of my organization requires continuous and constant contact with a multitude of multidisciplinary teams.
As all organizations, saving is fundamental to provide more resources. Effective communication, immediacy in the access to information and teamwork are fundamental keys to perform our work. Office 365 has allowed us to build an efficient work platform. With a single annual payment we are entitled to a business license that allows us to access office 365 in all the computers of the organization.
We have been able to structure all office 365 services in a shared way. For example we have an institutional email through the Exchange Online tool, likewise we support all our documentation in Onedrive, the office cloud that provides us with up to a terabyte of space. In terms of communications we have business Skype, which allows us to hold video conferences, online meetings and shared remote access to desktops from PC to PC.
However, what I consider to be a great of office 365 is the online sharepoint tool. which allows us to create sites to share files and large documents between colleagues. We have used it as a kind of digital repository for all our shared data.
Through office 365 we were able to articulate our work efforts. it facilitates us to keep track of projects, keep communication in real time as well as a backup of everything we are doing and sharing.

Cons: In my personal experience office 365 has been so satisfactory that I have nothing to object to. I can only say thank you microsoft.

Overall: Do not hesitate to implement it in your business. Office 365 a single software, 365 reasons to use it.

I use Office 365 (Outlook, PowerPoint, Word, and Excel) multiple times daily

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For the price Office 365 is a complete no-brainer for me. I leave Outlook open all day/night on my laptop, usually have at least one Word doc open all the time, and constantly use excel (I'm a CPA). I've been using PowerPoint more lately as I've been creating presentations. The software included is well worth the price. Additionally, and I didn't think this was a bid deal when I first purchased, I can have this software on up to 5 machines! This initially wasn't a selling point for me, but this is so useful for me as I have a couple of computers and it's nice to use the same software on each machine.

Cons: Updates can be a drag. I get that updates are needed for the software to run smoothly, etc. But most of the time the update notification comes up when I'm busy working and have word, excel, and outlook open. I'm not sure of a solution, but just thought I'd mention it here. I appreciate improvements to the software, just wish there was an easier, less intrusive way to notify and then update the software.

Overall: As an accountant I rely on excel for so many tasks and it's nice to be able to create professional looking spreadsheets with easy and complicated formulas. It allows me to dial in budgets and projections with minimal effort. Outlook has allowed me to streamline and organize my emails and appointments with minimal effort. Word and PowerPoint have really assisted me with my video training courses and presentations. From writing technical accounting scripts to creating attractive PowerPoint slides for my training videos, I find that Office 365 has improved my productivity and increased the professionalism in my creations.

We have been using office 365 education for our school in the past 4 years and we are very satisfied

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You get office online (word, excel, powerpoint, outlook, onenote, etc) which is great since you can access it from any device at any time. is not taking too much resources and it has most necessary features.
is easy to share documents and you can see the history (who has changed something, when and what). also you can go back.
there are a lot of unique features such as onenote for class, planner and forms that helps us a lot.
it has a very powerful and friendly interface for user and admin
the mobile admin application is great
you can share things with non office 365 users.
is very secure
there is always something new to come
few months ago we had a presentation from microsoft here in Cyprus. and i told them that there are two features that they could make their product better. a couple of months later they have implemented the one. they are open to new ideas, and they can respond

Cons: there are a lot of changes something that makes things difficult. for example one of my users made a critical error yesterday (he shared a confidential folder with everybody) an he got panic because he couldnt find where the stop sharing option is from the new interface. we had to switch back to the classic view to find the mistake.
the mobile admin application which is great perhaps it can be expand to add additional tools. is very handy and practical.
i think that there is a tool for online appointments which is only available to the premium business clients. i think that this is a small tool and that it should be made available to the standard and school users as well

Overall: everything is online and offline.
easy to deploy
easy to learn
there are new features constantly
is free for education
lots of nice tools such as intranet

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Made IT life easier

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Being a small IT team, we don't have a huge team to tackle email. Email issues can be problematic and stressful. OWA can be a headache.
But, with office365, Microsoft takes care of everything for you!
Multiple plans to fit your need.
Decent support (though it's been getting a little worse with support lately).
No headache when setting up outlook/mobile devices
Has 2 step authentication!
Office app bundle online, and apps online are great. One, you get to stay up to date with the newest office. But two, the apps online itself are really close to the real program, for 75% of users, it would probably be more than enough.
Skype is a decent communication tool, has everything you need.
Comes with onedrive storage (cloud storage)
Backups are handled by them, so that takes more stress off.

All in all, for us (a smaller business), this move was the smartest, as email is extremely important today. You want some provider that guarantees uptime, security, and easability.

Cons: Support. So they recently took off email support. They also don't allow you to close tickets anymore. The people that call you can be too basic, they make you run through basic scripts they read on their screen (they dont know the problem, they just read what they are given). Eventually you get someone who knows what they are doing, but that can take some time.

Everything else is decent though, havent have major issues, no major down times, while support can be difficult, they eventually do get the problem solved. I'd definitely recommend if you are thinking about it.

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The Office suite that we all need to use, but with the benefits of the cloud.

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: With Office 365, I feel like Microsoft Office has caught up to modern technology in business. Office 365 installs quickly, offers a wide selection of tools, and integrates well across the product line. OneDrive has changed the way that I store important work file on my computer. Knowing there is an online backup is reassuring. Word, Excel, PowerPoint, and Outlook are what you expect, but with the subscription model you have the comfort of knowing you have the very latest version of each program as it is updated. The online portal also gives you access to the programs from remote locations, making working from home a breeze. I also like that Microsoft is using Office 365 as an umbrella of sorts for their business products. Seeing SharePoint, Dynamics 365, Teams, and Yammer in the same portal of Office gives the perception that they are all part of one product family.

Cons: By using portal.office.com, you can see a nice dashboard of all the 365 service/apps that you have access to. However, even if an admin has limited your use of an app, it still shows on the site. For example... Microsoft Teams seems like a great tool. However, to get full use out of it, you need to have a group created to form the team. If an admin had prohibited you from creating a group, you still see MS Teams even though you cant use its main functionality.

I have worked with both OneDrive as part of Office 365 and Google Apps for Business. Both storage solutions offered by Microsoft and Google sync great and are accessible through a desktop app, web browser, and mobile device. However, it is so much easier to share with Google Drive/Docs. We constantly run into permission issues with OneDrive sharing.

The obvious con is that Microsoft could make the Office suite better... always. I dont know if we will ever stop complaining about features and functions of Word, Excel and PowerPoint. However, they are the standard in business for now... Google Suite and some other tools are creeping in.

Overall: In the business world, there really is no alternative to Office 365 at this time. Google and other competitors are getting closer, but they still don't match the selection and power of Office 365.

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This software suite is aptly named - pretty much all of our clients use it. Microsoft is ubiquitous.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: O365 is the gold standard, right? Yes, there are other spreadsheet composition apps you can use but they're all compared to Excel. The measuring stick for how a word processor or document editor holds up is how similar it is to Word. PowerPoint is such an industry standard that people use it to describe a sequence of slides prepared for presentations even when the creator used a different piece of software. And so on.

Cons: Real talk - Cloud Tech Smart is principally an IT services provider for small businesses. Tier 1 help desk stuff is our bread and butter. So, if a client's Outlook is being weird or whatever, it's me who calls. Not them. And I have to say, Microsoft's customer support DOES eventually resolve every ticket I bring to them but they don't make it easy. First they want to make sure I am who I say I am. Clarifying that the person who originally purchased the license has outsourced his IT department to us is insufficient - sometimes I have to log in to their admin portal and send an email as whatshisname to tech support to tell them to trust me. After we get through all of that, the tech working on the issue insists on going back through the troubleshooting process starting from Step 1, no matter how much of that I've already done in the hope that I could resolve the issue without calling him in the first place.

Anyway. Like I said, I've never opened a ticket that couldn't be eventually closed with a desirable resolution. But I do know one client in particular (a lawyer) who wanted to litigate over a problem that took literally days to fix, was ultimately Microsoft's fault, and the solution for which was to just delete and reinstall the software, which is what I wanted to do in the first place but was explicitly told not to by the tech who took my ticket. So there is that.

Office 365 is awesome. That's really all I can say.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Office 365 brings so many excellent features to "boring" productivity programs.

First, the syncing of files across machines, accounts, and cloud storage is brilliant. I can't believe we used to email files.

Second, the stability of programs is greatly improved. Office 365, as a subscription service, gives us constant updates, which is great for bug-fixes, feature improvements, and new capabilities.

Third, the integration into the Microsoft ecosystem is great. We already use Outlook and OneDrive, so now that we only have to pay a single price for all these services spiraled into one is great.

Fourth, look and feel. Office 365 looks so much better than it used to. Not only does our work look better, but on a daily basis we gripe much less than we used to about the ugly windows we stare at for hours.

Fifth and final, Office 365 is just so easy to manage. No more worries about compatibility issues after an upgrade. No more worries about onboarding new accounts, or even waiting for installation from the admin. It's just so easy now.

Cons: Office 365 has some glaring bugs that have just never been fixed. For example, if a file is synced to an off-site location (whether that be in the cloud, a network drive, etc), and the web connection gets interrupted or is not stable, there can be sync issues which lead to conflicting versions of the same file. This is an easy issue to avoid, but it has bitten us a few times.

Over all, the biggest con is just some ugly bugs that seem to endure.

Overall: Cheap, easy to manage, and capable office productivity software.

A great collection of tools that falls short for business

Jun 22, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Office365 has it all. Productivity apps like the Microsoft Office suite, Sharepoint, Delve, Sway, Email, Active Directory sync, etc. are what's included. Once downloaded and installed, the office suite works better than previous versions. The online version of the office suite works well, but is still lacking features of the desktop apps. It is similar to Google apps for business but looks like Microsoft Office. Delve is a super cool tool that allows users to see recent documents that they are their coworkers are using. The email system functions well and also works well in conjunction w/ Microsoft Outlook desktop app. My big gripe, as always, is Sharepoint. Even though Sharepoint has been improved with the updates to 2013 and then 2016, it still has many issues that Microsoft has not fixed, although they know about them. The 2 most common problems I have had with Sharepoint are disappearing files and OneDrive for Business desktop client errors. Randomly disappearing files is a horrible thing for a cloud storage service to do! I have seen at least 1 file disappear per month that I have been using Sharepoint and that's simply unacceptable. Especially since Microsoft is supposedly gearing their business towards business technology. Seeing as I work for a state funded organization that has a fixed income, there really isn't much of an option to switch from the service, because Office365 is the cheapest one that can be easily administered from off-site. Every 1-2 weeks I have to manually stop syncing sharepoint with my computer and resync it. This costs me about 2 hours of minimized productivity each time. I have also had 2 issues where the client simply failed for unknown reasons. The first time, Microsoft support forced me to reformat and reinstall everything, which again is a huge time waster. The second time resulted in 2 days of inconsistent access to sharepoint through he client, so I had to use the web interface. On the topic of the web interface... YOU CAN'T MOVE FILES IN THE WEB INTERFACE! The only way to do it is with a paid app that you add to Sharepoint, which still isn't that convenient. Additionally, the web view of Sharepoint is clunky and not easy to navigate back once you've made it somewhere in the file structure. The 2 stage recycle bin can also be a big space waster. If you manage a lot of documents you can end up with a loaded recycle bin and no free space. I can honestly go on and on about how much I like the concept of Sharepoint, and how bad it has always let me down.

Pros: Full of features that can meet just about anyone's needs at a fair price.

Cons: Sharepoint is still awful. Bottom line... explore your options for cloud storage thoroughly before making the choice to store your files w/ Microsoft Sharepoint.

Capterra-loader

Very limited issues except having to recreate Outlook profile with gSuite

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like the option to have the company on a deferred update schedule. That has worked out very well for us. Updates very rarely break anything for us.

If you don't need official looking stuff all time and sharing documents with customers all of the time, gSuite and Google docs might work out fine. For us though, we had to have Office, and after we have that, bundling stuff started to save us money over our current providers. We switched from paying for Google email ontop of office to upgrading from ProPlus to E3. We would also save more if we dropped RingCentral and upgraded to include Skype for desk phones if we weren't grandfathered into a great deal. OneDrive included has turned out to be very useful. We changed all users' documents, pictures, favorites, etc locations to being in OneDrive so everything is backed up. We also create an admin account that shares files that replaces the file server we had. WIth the sync on demand option, users don't need to have a full copy of the 20GB share on each computer.

Cons: OneDrive's sync on demand feature doesn't work on servers, just user desktops. Share login between Microsoft websites, concurrent editing of Docs and sharing documents are much more of a hassle than Google's methods.

Overall: It's not worth it just for OneDrive, but if you need at least one other item too, it's a great deal, with great quality and extensive enterprise features.

Backing up user files by moving the location of documents, pictures, etc folders, which saved money.
Replacing file server with OneDrive file shares, which saved money
Bundling email and office products to save money
Great office productivity and Outlook is enjoyed by many employees with several email accounts.

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The must have software now with a monthly bill!

May 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Microsoft sure has played the long game and have proven they play well. The current release of 365 is really an improvement over the standard desktop installation product. The ability to have an installed version with an online version that sync is very customer friendly and appreciated. The expansion of offerings helps add value to the standard tried and true word, excel and ppt. The Mac version is great and I actually like the version over their PC version. I have also used and really like the one drive component and find the file transfer and storage to be seamless.

Cons: Here are my few gripes about 365. First, I am not a fan of yet another monthly subscription and am beginning to phase out any software company that continues to use this model. I get that subs look good on the financial statements and show investors overall health and liquidity. However, by the time a user is done paying out on each item, well it is just too much. But I do not see them changing so it is what it is. Second, programs like Word have received some upgrades but overall word specifically feels tired. It is time for a refresh but then again, it is in a class of its own.

Overall: Cloud connectivity has really helped sync our office and our workflow. The document accessibility is a wondeful bemefit to 365 and one that has made a considerable difference. I have also enjoyed getting to use Sway and have found some neat ways to use this program. We now use it to present many of our policies and procedures.

Convenient cloud-based Office tools with constant improvements and new features.

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most, if not all of their Office suite software available online with the option to install locally on your personal computer. It's very convenient to have your cloud-based documents available anywhere you go. If you have an internet connection and a web browser, you can get to work with your documents.

Constant improvements and rollouts are being made to the Office 365 experience, which continues to add value to your experience with the product.

Cons: There is constant improvement and change, and this can sometimes be concerning for certain products rolled out, as they will sometimes be retired, for reasons best known by the vendor. However, staple products like Excel and Word won't be disappearing, this is more of a concern for newer/lesser-known products, and it is unlikely that they will remove products without notice.

Another side-effect of constant improvements is user interfaces may change or be completely overhauled. When this happens, previously available features may not be included in the newer interfaces, or may be rolled out at a later time. This can be frustrating for users who are used to a certain interface.

Overall: Office 365, the way our campus is licensed for Microsoft products, began as a free benefit to offer faculty and students, kudos to Microsoft. Cloud-based storage for personal files makes it convenient to utilize Office 365 for home as well as work, while also providing cloud-based resiliency for files, instead of relying on multiple places to store files and software.

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Office 365 might be a little pricey, but it comes with a huge array of software and cloud support.

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Office 365 comes as a necessary (and quite mandatory) acquisition if you are a professional or a student user of Microsoft Windows. This monthly paid licence can save you a lot of compatibility issues regarding word and number processing, presentation tool features and online and cloud support as well. Even if the price might come to some (including me) a little too high for today's demands and options, the money could be ultimately worth it if we really consider all of the available features that Microsoft has to offer, from doing texts in word and having the chance of making them online pdf versions, or creating satisfying (quite outdated though) presentations in power point, having the chance of looking for some other online templates out there, there is really anything dramatically negative to say about this option, of course a lot of people are going to tap this monopolistic business handling from Microsoft a bit arbitrary, since you really have no other choice if you are trying to use Microsoft software any time or any place, in the end the company tres its best to give customers a pleasant feeling of capabilities and opportunity.

Cons: Buying the licence for the whole family, in my opinion is a little bit unaffordable for people who need to pay for other necessary software (Windows, for example). When it comes to my cellphone, the app keeps asking me to sign in, basically every time I am getting into any of the apps, this can bot a tiresome and annoyingly frustrating experience.

Overall: Having the chance of using all of the Office Apps with one licence it seems like a logical idea, even if it comes at a very unreasonable price.

Excellent business software and a great value for nonprofits

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: There is very tight integration between each part of the software suite, especially when leveraging OneDrive, SharePoint and Microsoft Teams. For our office, it really engaged us in a new collaborative workflow on group projects. For example, our annual trustee retreat often requires us to work in tandem to produce presentations that happen over two days. With Office 365 that is now a breeze. Gone are the days where everyone is working in a silo and the master designer is trying to keep track of multiple people's changes as he tries to make it into a cohesive presentation. Now we can work collaboratively on the same document at the same time without getting in the designers way.

As mentioned above the pricing for nonprofits is incredible. If you have simple requirements it could even be free for your organization.

And, you get access to your files anywhere, anytime and any device if you leverage OneDrive and/or Sharepoint. It has been a great evolution for our business.

Cons: Like any large corporation support is sometimes great and sometimes you get someone that is not much help. But, eventually you get the answers you need. And, Microsoft forces patches now so if they break something in a release it might impact you. The good news is there are quick to fix issues identified by users.

G Suite and O365 - I have them both, and probably always will

Aug 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a freelance writer, I have a number of clients who want content submitted in Word, Excel or PowerPoint. I don't use Outlook much these days, but for personal needs and some clients, I couldn't do without Microsoft Office. I use G Suite too, and some clients are happy to use Google Docs and Drive, but every project is different. I also work with Microsoft partners from time to time, so that might influence my opinion some, but the mobile (Android) and desktop functions of O365 have come a long way since I started using the apps. Editing collaboratively in real time through OneDrive is a lot more like Docs than it was, and sharing from OneDrive has improved lately.

Cons: I've tried O365 apps on a Mac, and I far prefer the Windows version. I've become far too accustomed to the Windows/Office experience and commands and moved back to my comfort zone as soon as I could. My experiences with support a few years ago were not great, but I haven't had the need to contact them in quite awhile. I often grind my teeth during Windows updates, but they seem to take care of O365 updates at the same time. Apparently, they are working on the timing and interruptions that come with regular update cycles. Microsoft has changed a lot for the better in recent years under their leadership, and O365 is no exception.

The only way to go

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This would be easier if it was more specific. As a whole Office 365 has more value packed into it than any offering you can find anywhere in the cloud. Every business app you can imagine has some kind of equivalent representation in Office 365. Add to that the familiarity of those old Office apps we all have used for so long, and the seamless integration and ease of administration, and the more painless migration from on premise services you can think of and there you have Office 365. From a personal or home use view, I would say people need to try it. I was hesitant myself about moving from free offerings, like Outlook and gmail, but once you really use Exchange and see what a hosted email service can offer you will see the difference. Reliability, personalization, integration, and more. All of it easily accessed from one central location. It can be a bit technical at times, requiring a bit of prior knowledge of IT, but the help is available and easy to access. There are companies all over that specifically specialize in Office migration.

Pros: Having access to full versions of office software trhat integrate with the online offerings is worth the price by itself. Add in the dozen or so other apps from CRM to Analytics and you have unprecedented value. Easy migration from on premise to the cloud. The only reason you wouldn't want this is if you are already in the cloud and connected with Google offerings, it is the only competition, and that's fine as long you don't need to connect to anything that isn't Google's.

Cons: As said above it can feel like nothing here is new if you already use other services. It can be difficult to set up on your own and you may want to hire someone to help with that as you are dealing with Microsoft you have that notorious tech support ego to contend with.

Recommendations to other buyers: Just do it. You will not regret it. It beats everything else out there right now.

Capterra-loader

More than just word processing and excel sheets... Office 365 offers a lot more!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Go to software for just about any of our office documents, archives, and files. We used to buy one license per device, now with Office 365, we are given up to 5 devices per person/license.

Documents can also now be edited online via the web browser. Also, authoring is made social and collaborative, i.e., multiple persons can work together on a document at the same time.

Updates are frequent to make sure we have the latest features push to our devices, but also for certain macros or harmful extensions and files, Office is constantly being updated for security.

Office 365 also integrates well with Dropbox among the many possible 3rd-party integrations.

Cons: Let's admit it... .doc, .xls, .ppt, etc. are the file types of choice for the majority of our offices, schools, etc. We're locked in with Microsoft, and sadly it seems they don't really make it that easy to be compatible with other open source software or similar online tools (e.g., Google Docs). The formatting when converted looks terrible and not so compatible.

Overall: Social and with up to 5 devices per person... Office is now easier to use, always up-to-date with the latest features, and made social/collaborative online. The look, feel, features are decades ahead from other web or open source alternative software out there.

Office 2016 in the Cloud

Oct 03, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The web based Office Apps and OneDrive integration. Better overall value for a "Microsoft" shop after factoring in the cost of traditional Office licensing plus services like email and cloud storage if you utilize a software upgrade schedule that's less than 3 years for your users.

Cons: The horrible backend administration that still requires PowerShell to fully configure the applications for use in mid-size to large businesses. Inside Microsoft Support has also been very poor, we highly recommend finding and using a 3rd party partner/provider for all O365 support.

For mid-size and larger deployments there's no really good way to deploy and install the Office Suite either that keeps it simple and scripting free. The Microsoft update channel currently determines what programs are available too, if you want "Access" included, that required being in their current channel rather than the more stable and tested update channel that businesses typically use.
Overall it's a step back administration wise for any IT shop having to devote a significant amount of additional time and effort in setup and maintenance similar to the old days of running your own Exchange, and local installs with MSI's, and GPO's. Our 6 years with Google Apps in comparison was hands-off zero maintenance with only a couple small incidents of downtime for a few percent of our Gmail users.

Overall: Better overall licensing.
Higher utilization of Applications by Staff.
Better integration with IT Roadmap for services with Microsoft products and included free apps like "Teams".
Solid integration with Active Directory for native Single Sign On.

I've used this product, and its predecessors most of my adult life.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Every product that is part of this is remarkable in its own way, but Excel is definitely my favorite and used the most. I find that Excel can help me figure out anything that involves any list or math so much faster than anything else, and it makes it easier for my brain to visually register the information. Plus the ability to sort, rearrange, filter, formulate, manage lists, import, export, and hundreds of other abilities, it's hard to beat. Then there is Word, one of the most powerful word processors you can find, especially in this price range. It also has PowerPoint, which makes presentation creation simple and easy, as well as elegant. Finally, One Note, a robust notebook that once you take a few minutes to learn how to use it, you'll find so many things to use it for! It's so incredibly useful for taking down information then organizing it later. Plus, you get 1 GB of free storage on One Drive, which can sync to your computer.

Cons: I can't say that there is a lot that I dislike about the software. There are some things here and there that may not work as expected, but these products are so widely used that a quick google search can usually yield a solution.

I cant open new files and support wont help unless i pay them!

Jan 19, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Good for daily use (if it works), Great product for work, a must for daily project, tasks and reports.

Cons: Hello every one! I am so extremely tired and upset with Microsoft Office right now. I purchased the Office Home & Student 2016 for PC in January of 2017, and everything was working fine until about 1 month ago, when for some apparent reason I could not open a new file in Excel or Word due to disc space (i have not checked PowerPoint), however I have plenty of disk space (818GB). I am able to open saved documents. By the way I have Windows 10. I spend over 3 hours with Microsoft support. 1.5 hours of which, the technician accessed my laptop via remote access. The Microsoft technician - first tried to "repair" the program, that did not help. Then we completely uninstalled the program and installed it back - still the issue remains. At this point, the Microsft technician told me that my Microsoft Office is activated but for some reason not opening new files. She stated that she helped me with all that she could for free, and that if I required additional assistance to fix my issue I needed to upgrade to a paid service (very disappointing). Does anyone have any ideas, what else I can try? I will greatly appreciate the help, please tell me step by step what I should do. I think this is just a way to force clients to upgrade and get more money. I think this, because that is the first thing the technician greeted me with was upgrade options and closed the conversation with the same upgrade options. This is horrible.

Everything we love about Word, Excel, PPT etc.. with added cloud services and integrations

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Have always loved Word, Excel, PPT and outlook, these softwares give you simple tools for doing a variety of task. When you know what you are doing with these softwares they get the job done 99% of the time. You get five installs, on either Mac or PC, as I have both, so this is awesome. The autoupdate keeps your software up to date so you always have the latest and best versions. The cloud services like OneDrive let you store you files in the cloud so you can work on a document on your work computer then go home and pick up on the same document without having to mess around with a floppy disk or USB drive.

Cons: When you have a problem finding a solution can be tricky, finding an article specific to your exact problem is challenging.
Software updates can be very large if all applications are updated.
Having to pay every year can take a bit of getting used to but the updates compensate for this.

Overall: Many benefits including
Word: Writing documents
Excel: Working with numbers and lists
PowerPoint: Making presentations for sharing new info with customers and collegues
Cloud services make sharing easy and simple and provides back.
Defacto standard for documents so sharing documents with other people is easy.

Office365 eliminates on-premise maintenance, but comes at the price of limiting advanced functions.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Office 365 cloud hosting eliminates the need for a lot of on-premise maintenance that use to come with an Exchange server, and also mitigates the need for additional on-premise security to lock down an Exchange server. The uptime has been near 100% (we have had 0 reports of it ever being down) and that has been the most notable improvement for our organization. The rules can all be set through the admin portal, and for the most part, are pretty simple to implement.

Cons: Some of the rules and SPAM filtering is limited in its functionality, and requires an Exchange server to provide these functions. They are never anything you cannot live without, but it is a nuisance if you have a demanding organization who refuses to take no for an answer and does not want to shell out additional money for professional assistance and/or an onsite Exchange server. The speed of the site leaves a lot to be desired, be prepared to wait to get into any portal through office and have to clear out your cache/history in order to get back in on occasion. A lot of the functionality still requires Powershell commands to perform, such as recalling an email or setting explicit policy settings that are not available in the Admin portal.

Overall: Decreased downtime, decreased maintenance, increased security, decreased cost, and decreased risk associated with BCP (Business Continuity Plan.)

Office 365 Best in Class

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and powerful applications. Email and cloud-like storage. Office desktop applications are best in class.

Cons: There are some limitations depending on which subscription you have. Besides the desktop applications, everything else can be done well enough if not better by a competitor like Google apps.

Overall: I was using Office 365 for Small business at my company and still have an Office 365 Home subscription. The small business package comes with Exchange Online and SharePoint Online.

SharePoint Online has a decent interface, and can be used by non-technical users to share information and documents easily. I was disappointed in the restrictions in the Small Business edition for setting up automated procedures, but if you are willing to pay a higher subscription that won't be a problem. Integration with OneDrive for business gives you access to your documents from all your devices.

Exchange Online works great. Provisioning mailboxes, setting up mailing list and groups can all be done in an admin interface.

Last but not least, and what makes office best in class is its desktop applications. Their online and mobile counterparts are good and getting less buggy and more powerful with every update, but that's still not what Office is known for and competitors like Google Apps have similarly productive tools.

Office desktop applications like Word, Excel and PowerPoint are simply the best applications of their kind. Feature rich without getting in your way. Friendly for beginners, and powerful tools for the advanced. There is a reason why many job descriptions ask for experience with Office.

Recommendations to other buyers: If you are going to buy this for your business, consider the subscription differences carefully before you make a choice. Spending a few more dollars per month per employee may be worth it to have less restrictions.

Office 365 Makes a Great Start, But Has Room for Improvement

Sep 18, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I like Office 365 and do recommend it for current Office users, but I also want to like it more (but can't until they fix some feature sets, processes, and get 'up to speed' with other platforms). There are a lot of great things about Office 365 (I prefer Outlook 365 over the desktop platform, which is heresy for many long time users of Outlook) such as the cloud collaboration on documents (Word, PPT, Excel) and the Skype for Business has been an excellent addition to our organization (replacing many online video chat and webinar meeting platforms). That being said there are a lot of bugs, and you can tell that they are working pretty quickly to get it 'up to speed' compared to other platforms like Google Apps (which I love). So, it's nice to see their commitment, but at the same time, as a user, I am experiencing a lot of their bugs, PLUS the 'software design logic' used in many areas is just confusing - very different than other platforms (and I've used a lot). All that being said, I do think people should give it a try. The advantages outweigh the disadvantages, and I do believe Microsoft is working at getting better each day.

Pros: - Pretty clean interface - Skype for Business is pretty great - Each app works fairly well (not 100% all the time) with the other apps; e.g. Outlook 365 with Word or PPT 365. - They are constantly adding in new features* (see Cons) - Ease of use on finding and connecting (built in Skype IM feature) with employees via directory and mail. When you search for someone it pulls up their 'card' and you have a lot of action options, plus you can see their info such as location, phone number, etc...

Cons: - Logs me out on a regular basis - They change layout and features during the day fairly consistently w/o notification to users - Do not follow a lot of standard SaaS features, procedures and layout design. This makes it hard to learn new layouts, and understand their 'software logic'.

I have been a user of Microsoft Word, Excel, Powerpoint and others since they were introduced.

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was dubious when Microsoft introduced Office 365 with an annual license fee. Previously, however, as a Macintosh user, I often had to wait for (literally) years between versions of Office, and often new versions for the PC (designed to run on Windows, another Microsoft product) would be released much earlier. Well into my second year on Office 365, I feel that Microsoft has priced Office 365 fairly, and I really like the fact that Microsoft Updates (which I have configured to show up automatically as soon as they are available) are released very regularly, often addressing important issues like data security. I am happy with the current versions of Word and Excel, both of which I use nearly every day, as well as Powerpoint, which I use regularly.

Cons: There are some pieces of Office 365 that I do not and will not use (such as Outlook, since I use Apple Mail, which is integrated with other Apple functions). I wish that I could eliminate those parts that I do not need and pay a lower fee to get a license for those that I do use.

Overall: Microsoft Office is essential if you are in business in this day and age. I like the reasonable annual fee (with frequent updates included), as opposed to paying much higher fees every few years (with no updates in the interim).

Easy to setup and manage

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office 365 comes with an array of extras depending upon which license you purchase. Rather that be your basic Office suite, SharePoint for your companies intranet, or OneDrive for all your personal backups. Office 365 is easy to use. Office 365 comes with a lot of safety features as well. You can setup alerts to notify you of any changes (email forwarding, password changes, and admin privileges). You can also setup shared mailboxes and calendars very easily. I have experience in both hybrid and online environments of Office 365 and it is very easy to manage after being on Exchange for so long. It is also easy to setup users and apply licenses.

Cons: Office 365 can have some difficulties to it. Hybrid environments rely heavily on the Exchange server and Office 365 does not prioritize itself over the two. You should have an IT team who understands PowerShell because its a powerful tool and it will make managing the software much easier. Outlook 2016 is the preferred version for Office 365 subscribers, so updating Office will most likely happen.

A bit clunky but still a great overall value

Apr 17, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall value simply can't be beat

Cons: A few kwerks here and there but overall getting better every month.

Overall: Office 365 for Business has a TON of features and is a great place to start for small businesses. If you need lots of shared file space and the full suite of Office tools, this is hard to beat from a cost for value lens. You see, most firms need to buy Office for their PCs or Macs ... well, with Office 365, you get that PLUS tons of cloud services including a full web-based and mobile based version of all Office tools. Also, each person gets 1TB of cloud file space. Yup, you read that correct, 1 terabyte per person. You also get SharePoint in the cloud, DNS, Exchange Email, etc etc ...
Again, you are going to spend the money on the Office tools, go with Office 365 instead since you get so much more for virtually the same cost.
Now, the downside some of the cloud services are a little clunky at times. We had to get used to a few Kwerks here and there. Customer service is super responsive so they kept us on-track. Microsoft is pouring a lot of effort into Office 365 as it is clearly a strategic platform. Everything is going to the cloud and they have a nice hybrid cloud & installed (PC, Mac, Mobile) model that works well .
Bottom line, nothing beats the overall value you get - do the $$ math before you pick a solution and you'll see what I mean.

Recommendations to other buyers: Be sure to do the math before you pick an office platform and/or before you buy packaged installed software. Office 365 is packed with tons of software and cloud services and is an amazing value.

Great Office Software for Small Business

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Office 365 depending on the subscription you have with Microsoft can be invaluable at times. The positives with subscription I have is a) Word - Great for documenting, letter, resume etc. b) Powerpoint - Great for making presentations c) Publisher - Allows one to make brochures, business cards, and other material for marketing & printout d) Excel - typical spreadsheet for data keeping e) Outlook - great for personal business laptops to make emails within your business and outside.

The positive side to most of these office products is office 365 can synchronize with your home computer if need be.

The ease of using office 365 depends on the frequency of usage. To the first time user, it can seem intimidating but I would rate it as user friendly. If you make a mistake, you can always ctrl + z and it will undo the mistake. Also on work it periodically auto saves if your computer crashes so you are able to pick up mostly where you left off.

Cons: The downside to office 365 can be the cost. It is a subscription based product so if your subscription runs out, can't pay, or profit is not up enough, then that can be a problem. Again it depends on your business & budget.

Capterra-loader

I have always been a faithful user of Office 365, but twice has crashed without any reason

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have always liked that it has tools that are fed online as templates, images, among others. Also the possibility of adding complements very useful as the reference with Mendeley, eliminating the arduous task of generating references. In general Office 365 contains all the necessary software to make presentations, documents and calculations in a practical and easy way, and with business quality.

Cons: The biggest problem I have had with office 365 is that for 1 year, after doing the updates, several softwares such as word and power point, crashed irretrievably, even after uninstalling the application. It was very tedious to repair this problem. Another problem that identifies is that there are shortcuts that modify some visual things and I have had to search in online forums how to reconfigure the aspect of the software.

Overall: The biggest benefit is that Office 365 is available free with collaborative programs between Universities and Microsoft, and is the preferred product to generate research reports, thesis works and everything that is normally done in the University.

I like some of the functions of the software and not others

Aug 01, 2018
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the email functionality of this software . I like that I am able to easily sort my emails that the way it set up is easy to see my emails and then I can change my view so that I can see them in a way I would like to see them

Cons: Setting up appointments on the software is difficult and that's putting it lightly . First of all you have to be in your own calendar or when you set up an appointment or a meeting then it gives you an error saying that because you're not in the correct calendar it won't track replies to your meeting request . That is a big pain is going to limit you to that then you should be able to select the proper calendar at the beginning when you first set up a meeting at the end after you've already typed in all the information. There's nowhere that you can save a meeting and go back in and adjusted like you can email draft . This function would make it much easier to set up meetings

Overall: I use it successfully on a daily basis to receive reply and store emails. I also used to set up meetings for multiple bosses

Capterra-loader

Contains all necessary software for work related projects!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Office 365 contains all the essential tools needed for almost everything work related you can encounter. Outlook for email, Word for reports, Excel for spreadsheets and data, and PowerPoint for presentations. You'll gain more apps and software depending on the package you purchase. Office has been used by many companies and businesses so compatibility issues are rare. The software is also easy to use and navigate. Sharing within your business is also even easier when using Office 365 and it's ability to link employees together.

Cons: I wasn't crazy about the shift to a monthly subscription from the one-time cost but honestly the price didn't change much. Some functionality of adding "internet pictures" and "web videos" in PowerPoint has gotten more difficult or non-existent. Adding internet-linked videos and watching them from the presentation helped maintain the flow and reduced the risk of the running into issues while leaving the presentation and opening up an internet browser.

Capterra-loader

Good alternatives to Skype for Business

May 10, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Group chat and document sharing is most admirable thing one can have. Mobile application do the job well and keep you connected. Calling services is nice feature as long as it is working fine. Group admins can add multiple team members in group and restrict them accordingly. Plug-ins type add-ins can including multiple features in product. You can send as bigger document as much you want and unlike Skype for business, I never found any characters limitation in messages. Formatting consistency is really nice: you can copy Excel data, png or any other type of data to send to other user, your format will remain same which is really a best feature.

Cons: Interface and user experience is really poor. It should be more interactive. Call feature is really bug and most of the time doesn't connect to end user and lagging. Plug-ins are good to have but extremely difficult. There should be hands-on videos posted to find the way of it use.

Alters system should be good. Mobile app sometimes stop working in backfround and you have to manually start it to sync with updated chats.

Overall: We are set of big team so it helps us collaborate with each other.

Office is still "the standard" for a reason

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office, in general, has always been good, but Office 365 is excellent. Between hosted Exchange that's always good to go and constant product updates to the Office suite as a whole I can't complain. Also the pricing model for simply licensing users by the month as needed is so much better than just paying a huge upfront cost to purchase a license directly.

Cons: OMG please stop with the billion new 'features' constantly. Ever time I turn around there's another Yammer/Delve/Sway/StaffHub/Stream thing coming out. I'm not saying nothing besides the traditional Office suite is useful (absolutely love Teams), but it seems that a) there's so much so fast it's hard to keep up and b) I question whether some of this stuff is really needed or not. Delve much lately? Yeah, me either. I certainly haven't Swayed. Not sure my Staff needs a Hub, but maybe they do and you're just killing us with so much rubbish no one even tries to really keep up with 100% of what you're putting out anymore.

Capterra-loader

I have supplied this product to clients and I have also used it as a regular user

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to obtain a series of tools that allow for the rapid provisioning of corporate email as an online exchange, a powerful collaboration tool such as online sharepoint, unified communications with skype for business, among others. To be able to stock all of these tools on your own servers, you would require a fairly large infrastructure as well as a highly qualified staff to install each of them, these things simply simplify them with office 365 and you will not need to have that broad infrastructure because all this it is software as a service, your staff can quickly learn how to manage these services in the cloud. There are a variety of plans to suit the needs of each company according to its size and the products it needs.

Cons: Being a service in the cloud depends completely on the internet, so it is necessary that your internet must be in optimal operating conditions and have an acceptable speed. There are tools that help you measure the capabilities of a possible acquisition of office 365 with respect to the current platform of internet capacity, which can help in making decisions.

Overall: Get business productivity tools in a matter of seconds.
Sharepoint online which is one of the products that come in the office 365 allows you to collaborate among the people of your organization, you can create an intranet that allows you to spread the information throughout the organization, the storage capacities depending on the plan are broad, what allows to take a document management in an efficient and effective way, managing to store the information in a safe, organized and ready for consumption

Office 365 is our trusted server. Relatively cheap for what you get.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Anyone can be a server Admin with this. Low cost, and allows for a lot of storage space. Offers a lot of apps that your team, big or small can use.

This tool allows your team to easily work at home, and on the go. Offering OneDrive and Sharepoint, it makes data saving secure, sometimes even more secure than a private server.

This is a fantastic tool for startups that do not have a lot of money to spare, and especially for startups where staff use personal computers.

Cons: The cons start with larger teams. It gets harder to manage and you will need multiple admins. For some reason the admin page gets also slower with more users, which can be a pain.

The security and compliance tool is great as it tells you where your organisation's data security might fall short. However, the security score is broken, and has been broken since launch. I hope they fix this in the future as feedback on security improvement after initiatives are taken can be very helpful.

Overall: Office 365 is our bread and butter. We use it on a daily basis and it is very user friendly. Microsoft includes their whole arsenal of office tool within this, fulfilling every basic need for work out there.

Huge package of software, that gets more powerful every year

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's the industry standard so there is never any problem sharing files with others, and the collaboration tools through Sharepoint are easy to use. Suspect I've only scratched the surface of what it does and still haven't tried some of the software within the bundle. I particularly like Onenote and how it synchronises my to do list on all my devices.

Cons: Each edition gets more complex, and often loses or hides useful tools from previous editions. For instance locking columns and rows on Excel was far easier on previous version as there was a little dragger- but for some unknown reason this has been removed and you have to freeze rows, which isn't as easy or work as well. Similarly doing graphs in Excel was really easy., as you could highlight the data you wanted to use. Now adding extra rows to data is complicated and I've ended up creating a new graph instead.
Would be great if Microsoft had option for basic view which only had the most used tools and an expert view.

Overall still an excellent product, more customer support would be nice.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most the ability to work with all of the office tool and applications that are included with the office in a cloud-based/online setting. This allows me to sign into essentially "my" office easily and allows for an easy way for me to work across different computers while maintaining my MS office preferences.

Cons: What I like least is not necessarily inherent issues with the software, but with the Microsoft customer support for this software. Microsoft does not seem to respond well to customer inquiries and Microsoft representatives behave as if they have answered questions and resolved issues when in fact they have not. Instead of pretending to give solutions to software issues and claiming that the issue is resolved, they should openly admit that the issue s legitimate and they will work on a patch or solution to the issue. No one expects an application to be perfect, so there is no sense in Microsoft customer service behaving like they have a flawless product.

Capterra-loader

Microsoft Office 365 is my document-management center...period.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MS Office has always been kid on the block with the most toys, and Office 365 just continues on with that. If you have a need for a task, Office365 has you covered. My daily workload might consist of opening a Word document to start outlining my thoughts. Excel keeps my numeric facts just that, factual. And once I start to see I need a breakdown of a given scenario, Visio has the tools for me. What I end up with is a nicely wrapped up bucket from which I can create a presentation.

Cons: Microsoft has always had a bad rap, MS Office was no different, and Office 365 no different still. Yet in all of this, Windows and Office still wear the crown. So if you're a sensitive kind, that may be the only Con.

Overall: I don't want to have to use 7 different apps to create a presentation, and I don't want to have to mess around under the hood during the day. Office 365 just works! Combine that with cloud access, and cross-device access, and there is no doubt that Office 365 is the next evolution in office document management

Office 365 is the cloud-based version of the classic Office suite, which can be used also on prem

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We introduced Office 365 to replace Office 2013 mainly for licensing reasons. In fact Office 365 offers a user-based licensing model which is - for business like ours and in the era of multi-device experience - a must in terms of costs. Since each user consumes 'office' on more devices (pc, smartphone, notebook), this licensing model covers them all with one license. The software itself is the classic-high quality office suite we all have gotten to know over the years and it gets better from each release to the next one. highly recommended. Alternatives barely exist.

Cons: In order to set it up the way we wanted it (on prem), it is necessary to integrate active directory with azure , in order to have licenses activated. This is easier said than done, and needs some good consultant in order to have it done smoothly and without much hassle. the Azure integration works, and is quite stable, although I have already been in some hairy situations when troubleshooting certain user accounts which were not properly synched. Complexity is just round the corner.

Overall: State of the art Office suite, which needs no presentation since it is the undiscussed market leader. in the 365 flavor we found the benefit of the user-based license model, which is the best fit for our business needs in times of multi-device per user.

Microsoft is Still a Dinosaur

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I struggled with this platform for almost 2.5 years. Support was spotty. I was primarily interesting in their Access database. Nothing but connection problems, from the back end (exporting data) and then the straw that broke the camel's back, on the front end. I was spending more time trying to figure out workarounds for the things it could not do, rather than building my application. Choosing and paying your membership was enormously complicated. I had to call their technical support to get through it and it took 30 minutes one time! The question becomes, why pay for this. Microsoft is trying to change their software model to a subscription service and it is not working. I finally canceled and moved on in disgust.

Pros: No pros whatsoever. It was a big waste of time for me.

Cons: Complicated membership tiers that need the help of technical support to move through. Outdated database platform in MS Access. Poor technical support (contractors...Microsoft does not mess with this directly unless there is a real issue).

Recommendations to other buyers: Move on. If you are looking for a database, there are better online solutions out there. There are also better online collaboration sites.

I love Office 365, and if fully utilized, it's an incredible value.

Jul 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It mostly has everything you would want in a full-service office suite of applications. Their support has always been excellent & fast, with very few language barriers. From an IT administrative view, I love the cloud management aspect of our company's users and integration with our local services. Microsoft seems to really pay attention to what their customer's emerging expectations will be and are constantly improving & adding to their resources.

Cons: I have used O365 since 2013 and their subscription can change year-to-year leaving you scrambling to pick up another subscription if you want to keep a service (looking at you Access). They can be a little costly, but not too much considering what they provide and the security that comes with that. Also, nailing down the subscription model for a small business can be a little tricky.

Overall: Moving the infrastructure to the O365 cloud has relieved a ton of IT headaches, especially for a small to mid-size business.

Excellent platform, constantly being updated, great for teams

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I work in higher education and all of my employers to date have provided access to Office 365 as the primary productivity suite. The suite has really grown on me, though I still tend to use Microsoft products offline and gravitate toward Google products for online collaboration. The Office 365 suite has made tremendous progress over the years and the immense capabilities of the desktop versions are beginning to show up online as well. I have used most of the tools on both platforms.

Cons: The one tool I wish was improved the most is Microsoft Outlook online. The web version of the e-mail client is seriously flawed. The search is terrible and the speed leaves a lot to be desired. And this is a serious flaw.

Overall: There's really no competition out there for Microsoft Office as a desktop productivity suite. Office 365 gets you the latest and greatest from Microsoft in this context. The online versions are still far behind their desktop counterparts, but they are slowly getting there.

Capterra-loader

Complete software for the professional

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software is the variety of programs that compose it, word processor, spreadsheets, emails, database, publications and presentations. Also, I like that the programs can interact with each other easily. I like that the commands are easy to visualize and I can find them quickly in each of the programs. They have a help system that is very complete.

Cons: What I like least about this software is that you can have the information that is used in the cloud, but it does not indicate how they protect the information that I want to be confidential. I feel that this information can be vulnerable motivated to possible massive attacks to the servants of the network, simply to download files, it is a situation that puts in risk the privacy of my information.

Overall: I have as benefits that I can prepare any documents, spreadsheets and mail in a professional manner, in a very simple, intuitive way and with a basic knowledge about what I want to do to show my patients.

A simple tool with every necessary function built in it.

Aug 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It lets you collaborate with everything in no time. Everything that you need, from emails to chats, from calendars to assignment planners, all in a single shot. A single annual installment is enough for the whole lot. Every time we do or share projects or works, a backup is always generated letting you access them even if the original ones get deleted. Also, they prove to be highly secured in nature. Since they are also available online, it lets you access the data from anywhere.

Cons: At certain times, a need of restarting the program emerges when the access to your data gets altered. There is no option for editing the comments posted. It may literally take hours to process during updates. They turn out to be more time consuming than expected. Also, the update notification tends to appear only when in middle of some operations in any of their apps. This can cause a lot of frustration for the users.

MS Office 365 is really versatile and multi functional. It is a very reliable suite of software.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The things I really like about Office 365 is that it is web based and accessible from anywhere. The mobile versions on my Android phone are great. I have Outlook Mail, Word, Excel and the Admin Portal. I can handle my work needs from the road quite well with just my phone or a web browser if needed. Everything integrates with the full computer programs since it all communicates with MS servers.

Cons: What I like least about this software is the cost. When you want the best, you pay for the best. Sure, all the little add-on pieces of software are priced reasonable, but when you build up all the functions you need for each user and then multiply by X number of users in your company it then can get expensive. Setting up automated billing is easy though, so that helps. Also, I don't like how Microsoft is really the only game in town for this level of software. I feel kind of stuck using them.

Microsoft Office has come a long way in the 20 years I've been using the suite.

Jun 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm impressed with the overall improvement of the software suite, especially with Word. I use this program every day for formatting and editing in my business and not only has the software framework become easier to navigate and manage but the AI in the program has become more intuitive with way less errors than ever before. The "bugs" that inevitably cropped up for expert users have diminished dramatically with this newest release.

Cons: While this software has always been a work in progress, there are still some small hangups and random bugs that crop up from time to time. Luckily, the support materials and user forums generally have a quick fix and so there are no long term issues with the product.

Overall: I couldn't run my business without this software as it is responsible for half of what I do on a daily basis. Super happy with the improvements made to the programming over time. It's definitely come a long way from its beginnings.

Office 365 literally so much included!

Aug 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how much is included with Office 365! For example, I get access to software such as Word, Excel, and Powerpoint which I use every single day in physical therapy grad school! Each and every software included has so many features to make the project you are working on exactly how you want it. Personally, I love the numerous design options because I am a strong believer that your work should also be pleasing to the eye or nobody is going to care. I am able to make everything look so sleek.

Cons: I don't like that some of the items included in office 365 are very confusing to use. I think they should all a little how to button or something to help some of us "computer challenged" people. The help option isn't always helpful. I get Office 365 through my college but I think it might be a little expensive if i bought it on my own since I only use 3 of the softwares included.

Capterra-loader

Great when working, frustrating when there are issues

Aug 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the most part it just works and it works well in a business environment. My users at my company love the added benefit of OneDrive for Business's 1TB of space that comes with the subscription. The sharing capabilities of OneDrive coupled with the rest of the Office suite are unbeatable plus you get the MS support to go with it with real live techs for issues or questions.

Cons: In an environment with a corporate firewall, it requires a bit of setup and it is tough to catch everything right away. So you have to fight some issues at the start until you figure out what your firewall requires. Random issues with versions and features to specific versions can be quite frustrating but the support is there to help with that. The techs are very knowledgeable and quick to respond.

Overall: High user productivity with simple management and quick support. There are also tons of features and the cost is affordable and tiered.

Capterra-loader

Great / flexible email sourced email platform

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's like having fully blown MS Exchange server, minus worries about hardware and maintenance. Coming from Google Apps, this really makes a great change. Most of my users use Web based Outlook, which looks a lot like a desktop version of application. For a true Exchange administrator, switching from an in-house Exchange server to the hosted version of the application is seamless.

Cons: At times, Admin Console becomes super slow. This affects my productivity. Additionally, some features get confusing. For example email forwarding can be set up and the Admin Console and Exchange admin console. However set up forwarder isn't seeing in both applications at the same time. Additionally, I was an easier way of adding users bulks to groups. I understand that powershell scripts can be used for that, but sometimes you just wand for everything to be in one place for ease of access.

Excellent and powerful product!

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Management for Office products is essential in the workplace. With Office365, this is easy to do. End users are able to install Office products on their own with their workstations, or even their phones, tablets, or home computers (if you so choose, and licensing allows for it). There is also a usage monitor to track which products are being used, and how heavily, and which ones are not. There is also a message board to see directly from Microsoft if and which products are experiencing difficulties, and when they're projected to be fixed. Also which features are being changed, added, or removed.

Cons: This product is constantly changing. It is essential to keep up with all the changes going on, otherwise studying for the MCP, MCSA, or MCSE can become quite difficult. You could even find yourself lost in the interface if you don't keep up with changes.

All the main Microsoft Office programs, always the latest versions. Great value.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 365 comes free with my One Drive subscription, and makes it excellent value. It also adds the benefit of Skype credit and 10 TB of free online storage! This cannot be beat.
I use Word, Excel and Powerpoint mostly, but the whole suite is much larger. Subscription is so much better than having to pay a ton for new versions. Having the ability to sync between work and home computers through One Drive is convenient and quite impressive. it has worked flawlessly thus far.
I have been using these programs since the Windows 3.1 days. They are just as easy to use and intuitive as before, but with a plethora of new features. I don't use most of the features, but it is good to know I can when I feel so inclined.

Cons: I don't like the mobile versions of any of the included apps. I hope they become more reliable and user friendly in the future.

So much software all in one package!

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The shear number of software products available within Office 365, like Outlook, Word and OneDrive. All of the programmes present in Office 365 are extremely useful for all of our staff, so having them all in one bundle is amazing value. Works very well and fast with Windows 10, my organisations Operating system of choice. Also works seamlessly with our University Single sign-on system, so it can pull in various staff and student data and control access to certain programmes. The ability to install Office 365 on multiple PC's is really great.

Cons: The initial setup can be confusing and time-consuming, especially on a mobile device. The more advanced features and settings are well-hidden within the UI and can be a pain to find. Can't install the programmes individually, so if you want just Outlook, you have to install every other programme too.

Capterra-loader

Great Product. Great Service

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the features to make my personal life and professional life easier to navigate.
Documents at my fingertips no matter where I am and the ability to edit them should i need it.
Outstanding customer support

Cons: I sometimes experience challenges locating different features within the software but a quick Google search generally solves that isse

Overall: One of the greatest features of this software is the ability to use it and access documents on nearly any platform. I use Windows devices, iOS devices and macOS devices. The ability to access and edit without a learning curve is amazing.

One the Enterprise side, when I have an issue, support is always available and they will continue to monitor the problem until it is fully resolved. They never give up.

Our organization has great improved productivity using Office365. The ability of staff to access calendars, schedule rooms, and send secure emails has not only increased productivity but has reduced some of our operating costs related to technology.

What can I say except Office 365 Business is simply AMAZING! Switched from Google Apps and wow!

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Office 365 Business integrates with Azure AD which provides off-premises Active Directory (AD) services to allow smaller business to forego the cost of an on-premise AD Windows Server.

It integrates flawlessly to Windows 10 Pro workstations and allows to control everything a business owner would need to secure his/her network.

The Office 365 Business software suite continues to include more software with each iteration and allows installation of the Office suite on up to 5 machines for a very affordable price.

Cons: Can't say I have anything negative to say. Perhaps improvements could be made in the device management area of Azure AD but that is really not a negative issue as it stands.

Overall: A tight rein in organizing every aspect of my Windows network, from security, auditing, reporting, utilization to a fabulous wealth of Office business software that allows my productivity to soar.

Capterra-loader

Microsoft Teams works for what it's intended to

May 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Microsoft Teams allows you to stay connected to work (when needed) from the computer OR mobile device. My office will sometimes have group webcam meetings to include employees that are remote, which is helpful to keep them in the loop.

Cons: Microsoft Teams is your average IMing system. It works to message people, but there's not anything particularly special about it. One of the things I don't like about it is sending files. You can be sent a file, but then trying to get it to actually download and finding that file will take you another 5 minutes. Sometimes I'll go to send a file and I'll check back later to see it was never actually pushed out. I also get confused by the team groups and chat groups because I'll have a team group with my team and then a group chat with my team. Microsoft seems to duplicate things just to have them. Personally, I was fine with Skype for Business, which they still have, but I believe they are trying to sunset it. Overall, Teams works decently enough and syncs up with the other Microsoft Suite programs, but make sure you give your team a few days to adjust to using it.

Overall: Another channel to communicate with my team, but more quickly than email or walking over to their desk.

Office 365 has changed the way I work

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to easily share files natively from my Office applications and co-edit or co-author information has streamlined my daily work process and made working with my colleagues much easier. The Teams client enables better team collaboration and we have developed several PowerApps that we display from within the Teams application that make it easier to pull together data from several applications and put them in a single, concise view. OneDrive and OneNote have transformed my work day when it comes to storing and finding information I have worked on, and then promote that content to a team site when it's ready for the whole team to collaborate together.

Cons: It can be difficult to find additional licensing information on additional components, especially when I need to evaluate a la carte costs versus the licensing bundles.

The Necessary Word Suite

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: - it's everywhere, so easy to use across anything as most people seem to have it - multi-platform option - integrates with Dropbox and other apps - as a dual PC/Mac user, Excel is still the best spreadsheet app I've tested

Cons: - same time use isn't an option like in Google Docs - Outlook needs an update, the app is functional, but ancient - as a dual PC/Mac user, MS could take some pointers from Mac when it comes to Word. Pages is infinitely simpler to use - I've been using the MS suite since before 365 came into being and I still think most of the other available options out there are better when it comes to word processing and presentations, that's purely subjective though. I just don't find any of the MS products to be very intuitive, I always need a course to learn to use them properly whereas other tools I've just bought and ran with them

Great way to always stay current on your MS Office suite

Jul 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We recommend Office365 to our clients because they can easily budget a certain amount monthly and alway stay current on their MS Office programs without having to worry about their software going end of life. They can also select different teirs based on the needs of individual departments or users. There is no need to have the highest plan for every user when only one or two need programs like Access or Publisher.

Cons: There are times that updates aren't fully tested and they are automatically deployed without input from the Administrator and those updates end up breaking the software and causing loss of productivity until another patch is released. I am also not a fan of the online software only option. MS OneNote Online doesn't function well when you are using the more advanced features that OneNote can do, like secured tabs.

Capterra-loader

Excellent product mix and connectivity

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way the apps interact with each other and the fact that they can be downloaded to my systems or used online. Having 1TB of cloud space in OneDrive simplifies things tremendously. Likewise, being able to download and use the apps on my Android phone ensures that when I need something, it is available. Last year, I implemented Office365 for Education in the school where I serve as Director of IT. For all of my users, whether using Windows or IOS, the transition was nearly seamless. We also offer this to our students and teach them office productivity skills utilizing Office365 apps.

Cons: I prefer the web user interface for gmail over Microsoft Outlook. Nevertheless, Outlook provides most of the same features, just presented differently.

Overall: Extensive user collaboration suites as well as familiar interfaces across operating systems.

Fast editing/writing/planning, good play together with our team

Jul 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The first thing is how easy you can edit/write/planning for your project or the school, the design looks very clean and nice. You're able to work with your teammate very easily. The "GUI" of as example Word, looks good and is very functional, you can also insert mathematical formula.

The next thing i like is microsofts OneDrive, with a valid subscription of Office 365 you get 1TB space, thats very nice to work and store important datas. And you get 60 minutes talking time on Skype, also very nice, but at the moment, I don't use Skype.

Cons: I think the price is to much for an year of Office 365, it's more than normal. The last Officepacks from Microsoft where offline, but you buy it and you had it for ever. The OneDrive (Microsofts Cloud) is not so good for playing media and had a little bit of bugs and problems with sharinglinks. (Share Pictures, Videos, Data with friends oder your teammates)

Overall: Working fast and good togehter, make nice presentations and documents.

This Microsoft software is a more-than-adequate alternative to similar software out there

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A client uses this as their primary chat software, thus I was required to install the client on my desktop as well. We used it for chatting and meeting with the client - it supports video calls as well. I think this supersedes Microsoft's Skype for Business, and it does an excellent job. Another good thing is that its part of Microsoft Office 2016, and thus easily available as an add-on software for current MS Office users.

Cons: My only beef with Teams is that sometimes it takes way too much memory even while running in the background - I accidentally found out about this when I had to use a backup PC while waiting for a replacement battery for my laptop. It also takes too long a time to load sometimes, though not every time. A recent Microsoft Office update might have fixed this issue, though, as I haven't noticed it happening a couple of weeks after downloading an Office update on my backup laptop.

Overall: If you're an existing MS Office user/subscriber, you should have access to this software. I've used this both for chats and video calls, and although I did encounter a few issues while using the software, I think this is an excellent update to Microsoft's Skype for Business software.

Capterra-loader

The best package to cover all the needs that can be presented in an office.

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office 365 is one of the classic in terms of office programs. It is to have Word, Excel and Power Point but now with the possibility of leaning on the cloud. It has simple visualization commands. It has a very interesting version for mobile phones. Your customer service is unbeatable. No doubt there are many good things to say about this software.

Cons: I do not have many negative aspects to highlight from this software. Maybe the interface related to the administration panel should be improved a bit. Make it more intuitive since for those who start using this program it can be a bit complex.

Overall: This software package has been with me for many years. I owe part of my academic and work achievements to him. Now have the possibility to work with each of these tools but now integrated into the cloud I think it's great. Good for the Office 365 developers. Applause standing up for them.

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Fast and easy to handle.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: is an operating system too easy to handle since you have all the tools arranged directly, they are not hidden in a folder, which you should look for. It works quickly with several applications being this an advantage as for the other existing operating systems.

Cons: There are applications that must be paid for something that in other operating systems are free, in addition to this there are non-updated versions of applications for phone microsoft, and this is because this platform does not pay for these services, which puts it in great devsentaja with respect to the other operating systems like android or IOs.

Overall: The biggest benefit is that you can have the same applications on your phone as on your computer, which makes it easy to access if you run out of battery, you can access your information without any problem, this is definitely the best thing that has phone microsoft.

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Office 365 fills the void

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Still the best office software. Nothing works better than Excel or Word for versatility. I like being able to save in pdf format so I can email copies easily to anyone. Also being able to import a pdf and then edit the document in Word and then save again in pdf. Granyed I use Excel less than I used to but what is better or easier to use than Excel for finance? Nothing. I like Outlook as well but a little less so.

Cons: The 365 version of Outlook has some issues when I try to automatically add something into the calendar. I usually have to drag & drop and then its fine.
I wish Word had a better format view. Sometimes some formatting gets put in a document in the wrong location & I have difficulty editing when I want to change some things.

Overall: Office 365 helps fill in the gaps for me in order to run my business professionally.

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all my microsoft files in the cloud. Goodbye to the pendrive

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With the Lync program I can keep in touch with my colleagues or friends to make video calls.
has its own service in the cloud that I also use (one Drive), and with oficce 365 the space to upload files is practically unlimited.
Full compatibility with all windows versions and is updated regularly.
I can access my files not only from my computer but from my smarphone as well.
It has an online version for use with Internet browsers.

Cons: Sincerely I do not have any negative point, this version of office has fulfilled all my expectations, from its desktop version as its online version. It gives me total access and security to my files. Widely recommended, I have been using it for more than a year and I like it a lot.

Overall: office 365 is like having my virtual office, I've said goodbye to the pendrive since I started using your cloud service. It is very practical and convenient to save all my work files to use them anywhere and from the device at hand. It is an indispensable tool in today's professional and professional world.

Amazing suite of software, easy to update & use

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the user and license management that Office 365 provides. It makes it so much easier as an administrator to be able add, move or remove users and licenses on the fly. I've deployed new accounts within minutes. Our software is always up to date and updates come regularly.

Microsoft is also constantly adding new software to the suite our value for money always goes up. They added their Slack competitor Teams and we've taken it on 100% and use it daily.

Cons: Updates come a little too regularly and sometimes they can cause some weird issues to crop up. The main suite of software works great, but the newer guys to the bunch sometimes get a little funky and need to be refreshed or another update pushed out to fix. Sometimes the portal is slow to load, but that's a small one.

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The Best

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The programs that Microsoft Office includes are professional like no other, extremely intuitive and equipped with a lot of functionalities. I have always found these programs very useful and easy to use.

Cons: Almost anything, just minor things that can be solved with a little bit of training with the program, like how to do some things. The only thing I miss is a good guide of how to use excel, because if you want to go further than a simple user you need to take an excel class ir watch videotutorials, which I find really bothering. But I have never had any problem with achieving what I want.

Overall: These programs help us everyday, we use them for almost everything, Word to write all our documents, Excel is fundamental for our business plan and finances, PowerPoint is great for our presentations and Outlook, although dispensable, is useful to manage our mails.

it is a cloud based office tools with so many new features and very easy to use.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Microsoft office 365 is very easy tool to manage your work at workplace and is with clear up to the date user interfaces.Word,PPT, Excel and Outlook are the software which makes your life easy at workplace and now you are easily managing all these with office365. End user now can install this on his phone, tablets, pc or home desktops easily based upon license you have.When we use this we will get notified by Microsoft about any potential bugs or difficulty and it's projected fix via the message board. Possess unmatched editing , viewing and sharing power. Cloud storage support using OneDrive provides a kind of resiliency and make sure you have your data always available. Contain version control and version tracking, which some cheaper document management systems do not.

Cons: Software license cost is now increased for this tool. other than this it is fantastic software to make anyone life easy at workplace.

A fantastic way to reduce cost for email functionality and MS Office products.

Apr 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how you can integrate the login with your local Active Directory and how easy it is to install the software for the end user. Installation is easily scipted and the office 365 version of MS Office 2016 seems to be less buggy than the standalone 2016 version.

Cons: I hate how you can't pick and choose which software to install with the MS Suite, easily. Why they think its a good idea to include onedrive for business doesn't make sense because the standard version that comes with Windows 10 is 100% better. Also their support is not good. If you put in a ticket and they call you and you miss the call, there is no way to call them back and their support is always overseas where you can't understand them. They do however, almost always get the problem solved so there is at least that.

Essential office tools but don't like the price model

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has all the essential MicroSoft Office tools that you need to conduct your work. Word is essential for our work place and Excel spreadsheets are also used frequently. We also use PowerPoint for meetings and presentations. Also included are OneNote, Outlook email service, and Access databases for the PC environment. It's great to have the whole suite of products plus real-time updates.

Cons: I'm not a fan of the "continuous pay" pricing model. While I see the value in having real-time access to updates, I'm frustrated by the fact that I'm "renting" rather than buying the software. To be fair, MicroSoft does provide a Home/Student version for a single payment at a reasonable cost, and also provides some price breaks for non-profits.

Overall: Essential suite of office productivity software.

Microsoft Teams is a steadily-evolving communication platform with a lot to offer

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the concept of teams in general as a communication structure. The ability to have teams then individual channels underneath those teams leads to a lot of flexibility. You can favorite the teams you are most interested in, and you can follow specific channels underneath those teams if you are just interested in particular topics.

Cons: Notifications still need a lot of work on the desktop app. Sometimes the taskbar icon flashes to indicate you have a message, and other times it doesn't. Audible notifications tend to work pretty well, but it's annoying having to constantly listen to your computer for reminder. The mobile apps work quite well with regard to notifications. Often, I see those before I see notifications on the desktop apps.

Overall: It's a solid communications platform that comes included with Office 365 accounts. This was a great solution for our company, as we got tired of maintaining a list of Skype accounts for everyone, and it was time-consuming having to manually add each team member to your Skype list. Teams allows you to organize your discussions, and new team members can see all of the previous communication history, so they can get caught up on the discussions.

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Office 365 is the perfect package for business of any size.

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office 365 gets you the most current Microsoft Office package, kept up to date through a subscription service, complete with a robust management console for adding users and creating groups for emails, calendars, and other shared access.
It's the same east-to-use software users are familiar with, but with a management console accessible from the web that allows administrators to add or remove new users, setting them up with all their software in just a few short steps. It also permits the creation of groups for things like email or calendars through Outlook, allowing shared access quickly and easily.

Cons: The only downside is given the reoccurring pricing, it is not the option I would recommend for a non-business class user. For a personal user, it would be better to purchase the software outright, or go with an alternative solution like Libre Office.

Overall: Office 365 is all the great and powerful features of the Microsoft Office suite, but adapted and expanded for use in business to enterprise class environments.
It's quick and easy to add new users and get them joined in with your office environment and to manage them later from any computer with an internet connection.

Office is great again

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Office has always been one of my favourite apps.It is very easy to use and can do a powerful range of functions. For a while it was eclipsed by Google Docs, by now Microsoft have updated it. It now has all the features of Google Docs, plus all the features of Office, which makes it the ultimate office solution!

Pros: Very easy to use. Extensive training videos to show you how to do things. Wide range of advance features such as table of contents, indexes, spreadsheet functions. Can be used fully online and even has excellent collaboration tools to allow multiple people to work on it at once. The online version is free of charge just like Google Docs.

Cons: Can sometimes crash but this is very rare. On the whole it is excellent. I can't think of any way to improve it.

Recommendations to other buyers: Try out the free online version first. If you like it, then you can expand to the paid version.

Outlook365 has been a huge asset in terms of organization and collaboration

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciate the efficiency and organization outlook provides when working with multiple users, especially in timing projects or creating shared calendars that can be edited within groups. Also, it is a platform that can be used with almost any device regardless of location. I've found it most useful in setting deadlines, organizing users tasks, and creating reminders/calendars for the groups created within my organization.

Cons: Sometimes, it can lag depending on the internet connection. Also, assigning roles to users can at times become a bit of a headache. However, once you get the hang of things, it is a great tool and very useful in creating an organized, streamlined system for collaboration.

Overall: Collaboration, communication, and organization across multiple users.

Awesome Reliable Product - Highl Recommend

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Never down, always works. We used to run an email server in house. Its a no brainier now to let Microsoft run it so we can focus on whats really important. Easy to set up and their support is Phenomenal.

Cons: Wish OneDrive was more n par with Dropbox but its getting better all the time. Office365 is a big target for Phishing attempts. If you switch to Office365 for email be prepared to get a lot of face emails with links in them that take you to a site that looks just like Office 365 main log-in page. Some of this can be remedied by having good email filters in place but nevertheless you will still get some. Train your employees not to fall for them. Some may say that they never got these emails with the old email provider but again this is because offic365 is a bigger target.

The future of IT

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Implementing in a non profit organization, the value for money (based on heavily discounted costs) is phenomenal.

Having access to the latest versions of office applications, extremely generous mailbox and online storage via OneDrive is an absolute game changer to the way we operate IT services in our organization.

And that's before you even look at the other added benefits and software/services that are constantly being developed (teams, Skype for business, forms, sharepoint, the list goes on).

No more storage and infrastructure woes, this truly is a game changer.

The support is absolutely exceptional, with call backs almost instantly at any time of the day no matter how minor the request may be.

Seriously, the product and service are fantastic.

Cons: It's hard to leave cons for this, especially considering how much you get for the price (at least for non profits). The only thing I would say is that it can be a little daunting to implement, especially in a hybrid environment.

Overall: Heavily reduced costs and no longer require as much on site storage.

Great for Nonprofits working from remote locations

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Office 365 is powerful, integrated and easy to use. There is an option to download programs to you computer and/or use in the cloud. The basic storage is fine for documents. I chose this because of the experience with older versions and the ability to "pay as you go" on an annual basis rather than a large initial investment. Outlook is very powerful and keeps me in contact with clients/members. I can use Office 365 from any computer with a great secure feeling.

Cons: Some of the features take so getting used to. One Note is still on my "to do" list to learn more applications and uses. The online helps are adequate but sometimes I get better response for online forums. I will contiune to use and learn the application to work smarter and not harder.

Office 365 is the place to go for general software use in school, business, and personal

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most the fact that once you subscribe to Office 365, you get all the benefits of each software. This includes Excel, PowerPoint, Word, and all the other top-notch software for school, business, and personal. These applications are best-in-class with no other competition. I would be lost without the ability to use each of these software applications, as they are essential in most businesses and school classes. They are all easy to use and user-friendly.

Cons: I like the least how expensive the software is. It seems as if it's gotten cheaper over time, and it also offers a reduced (and sometimes free!) price for students.

Overall: I am extremely likely to recommend this product because of its wide range of uses. Got a paper to write? Use the Word application. Need to sort through some financial data? Excel. Need to present at school or work? PowerPoint is the application for you. Each of these software applications provide excellent use for a wide range of features. The benefits I have gotten from this software have been the hundreds of times in my life I've used this top-notch software to write papers, reports, budgets, finance, and presentations.

A cloud based business productivity suite that works

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I utilize the Office 365 E3 licenses
* OneDrive File Storage
* Online Exchange Server availability
* Azure to Active directory integration availability
* Suite (Access, Excel, Outlook, Powerpoint, Word, etc.)

Cons: * Azure update client is a bit of a resource hog on my 2012 Domain Controllers. It's also quickly becomes unstable if I try to manually use it to update Azure.
* Exchange Online should be able to completely replace locally hosted Exchange, but it really can't if you want to maintain the same ease of functionality for administrative tasks and are unwilling to become a PowerShell guru.
* OneDrive has so many different clients out there that this isn't typically a quick configure for me on the end user computer after Office is installed. I have about a 50% success rate with the generic install. For the rest of them, I have to install and configure OneDrive as a separate software.

Overall: Office Suite, Email, and cloud storage.

The "must-have" tool

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Office 365 is the standard of the industry. While there are alternatives such as Google G-Suite, I found it easier to use Office 365. Probably most of us are programmed to use Microsoft products since we are students, so it's just difficult to switch to alternatives. Office 365 eliminates the needs to buy a CD to install the software. All you need is having an internet connection to download the software to your desktop, and since Office 365 are cloud-based, there is no need to upgrade it.

Cons: In term of collaboration, Office 365 still has a lot of catching up to do compared with Google G-Suite. While Google Docs does not have all the bells and whistles, the real-time editing and collaborating is much smoother than Office 365.

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Office on the cloud!

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love this trend of major tech/office companies moving their software to a cloud based subscription service. This is Microsoft Office for tech age. Get the everyday applications that you need on a month-to-month basis. No need to go out to a store and purchase a version that will cost you hundreds and be out dated in two years. Constant updates and improvements to the system you know and trust.

Cons: My company spends a lot of time on the road and in hotel ballrooms: we do not always have access to wi-fi. Certain features of Office 365 require a connection to access. Not all, but some. This can occasionally be a problem. Even though 365 offers offline features and functionality: to our specific business application it can be troublesome.

Easy management of all office services

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One login for all my office needs from spreadsheets to email. All my files are centralized on the cloud and can either be accessed through the multiple desktop installations of the office suite, or through their online versions via a web browser. It is very convenient to have multiple installations of the office products compared to the old version where you could only install it on one machine and had to use clunky product keys. Also as long as you keep your subscription you get the latest version of office when it comes out!

Cons: I do not like... well there isn't really anything not to like about Office 365. It is the tried and true office suite that everyone knows and loves at a great price.

Overall: I get all my office needs in one location

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Office 365 is the best way to get Office Products

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I got this for my daughter originally, and I love it now at the office. It's so much easier to just pull down and have the latest version wherever I go, installed locally or accessible online. Coupled with the One Drive upgrade (which I reviewed previously) the monthly cost is really tremendous value.

If you or a student you know needs access to Word, Excel, Power Point, or if you want to have a small business set up with Office products this is the way to go.

Having access to actual support is a nice bonus.

Cons: While it's very easy to use and set up and there is customer support for the product, it can be a little pricey in some environments. For personal use it's about the cost of a Netflix subscription, but in a large enterprise environment it is pretty expensive.

Overall: Having easy and wide access to Office products such as Excel, Word, and Power Point (and Outlook in an office environment) is a real boon.

The familiar Office experience with a little more.

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most about this software is the modernized look and functionality. Comparing this software to past editions of Microsoft Office, Office 365 has everything the previous versions offered. However, now, it has a modernized look to suit businesses and students of the present day, and even comes with more features and functionality that were not available in previous versions, including online access as opposed to downloading the software on your computer, and more elaborate designs and animations with the new 365 PowerPoint, to name a few.

Overall, Office 365 has a lot to offer while retaining the success of previous versions. Not to mention it is also free for most relevant individuals, including students like myself!

Cons: While this software is highly attractive and functional, there are issues with performance and ease of use. Though somewhat rare, there is the occasional trouble in accessing files, corruption, software crashes, and more, though perhaps this is now more common than ever with many different software today. Additionally, the new features are nice, though for an inexperienced individual, it may be a bit too overwhelming or confusing to navigate the software's interface and functionalities.

Office365 is Getting Better by the Day!

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The subscription model keeps your installed version of Office always up to date. Also, instead of awkward email syncing between devices, exchange email syncs all changes between all devices flawlessly. Also, Office365 integrates with many business and professional software.

Cons: Honestly, the subscription model. Knowing that you'll be paying Microsoft for Office and Email for the rest of your business life. Especially with products like GMail and LibreOffice, etc, it can be a tough sell to justify, yet, for businesses, it's a must have and the uptime is exceptional.

Overall: Full Office Suite including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Business Email, OneDrive, Encrypted email, etc, all in one very affordable package! It's the most easy to justify business expense today!

Pretty satisfied with the 365 suite. Implementation/learning the suite had growing pains.

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like having all of my office apps connected and have the ability to share online documents that can be updated in real time without going back and forth with "version".

Cons: There is a glitch when it comes to having more than one user edit a document at once on the browser-based apps. For example, if a teammate and I are both editing a PowerPoint deck together, it becomes slow and sometimes deletes changes one of us is making. If she were to open it in the semi-offline mode then my changes in the browser version would overwrite all updates she makes in the semi-offline mode. We have figured out these things over frustrating times, so by now we have workarounds, but I would love to see improvements in that area.

Overall: having a comprehensive solution to office management

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Teams is a product that easily integrates into the Microsoft Office suite, enabling real-time chats

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have tried really hard to like other offerings like Lync/Skype for Business, slack, Google Hangouts and even the old MSN Messenger. Teams feels like the best of most of those products has been brought together into one tool. It's simple to use, integrates with Active Directory so profiles are pre-set, and the tool works well for simple collaboration.

Cons: Teams is clearly the youngest of the Office tools. It's a "slack-killer" in approach, and its inclusion with Office 365 makes it much more affordable. But it doesn't have the plug-in availability of its rivals, including Skype for Business. While it works great on mobile, the lack of video or voice chat means it doesn't completely negate the need for an alternative solution. Until those features are added, it's *another* tool we need to use, albeit better than a different third-party tool that doesn't integrate with Office as smoothly.

Overall: Simple collaboration in every aspect of the word. It's easy to use and offers simplistic functionality. It won't be challenging WebEx for telepresence communications anytime soon as of this release.

I have been using Word for the past three years, mainly for drafting of legal documents.

Mar 05, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the tracking feature which allows users to collaborate on a draft document, as well as the integration of brief writing tools into the software.

Cons: The software is clunky when it comes to page formatting and using ellipses. It is not user-friendly at all for these two features, nor it is intuitive. You must insert section breaks in order to use different numbering styles throughout your brief. Ellipses are even more confusing. You must reformat your tabs and select dot leaders, which does not always work correctly.

Overall: It works really well for the most part. There are just a couple of features that I wish would be changed/simplified. The most beneficial aspect of the software is the editing/tracking feature and the table of contents builder in the briefing assistance tools.

Perfect for its email & calendar online integration

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use it continuously throughout the day as my primary email client and scheduling software (calendar). I like the fact that it has everything I need to receive and send emails plus schedule appointments/events. You can also access it from any device thus platform-independent. I do have Outlook installed on the computer, but I prefer to use the online client as I'm used to it now and think it's faster.

Cons: The beta version of the email client is still not very good in comparison with the older version. But I'm confident they'll take into account the feedback we provide.

Overall: It is better than Gmail, as it has a more business-oriented approach. Love how it knows to ask me if I haven't forgotten to attach a file when sending an email that has "attachment" in it.

Capterra-loader

The office in the cloud does practically everything but is too unwieldy for its own good

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Whatever your documentation or teamwork needs might be, you can do it with Office 365. Familiar tools work relatively well also in the cloud, and most of the features you'd ever need are there. The price is good considering the abundance of features.

Cons: Office 365 is very robust but not very agile. If you just need to get a job done, you can do it more easily with dedicated cloud native tools. For example, Google Docs is not perfect but feels much less of a burden to use. Sometimes cloud synchronization doesn't work as you'd expect, and all features are not available to Mac users.

Overall: As most of the world uses Office, we benefit from compatibility with clients and partners. Also, the learning curve was low, as everyone was already familiar with the desktop software.

Good for managing teams and meetings

Jun 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use this as solution in our office for holding team meetings with our offsite teammates. We moved to Teams from Hipchat because of issues with reliability of the video conferencing in the aforementioned software. Teams has been great allowing us to schedule and automatically create a recurring team meeting, which then 6-10 people can jump into and have reliably function including both audio and videos streams, from the US, Australia, Sweden, and Vietnam.

Cons: Not much negative to say about this software, it does one job for us and it does it very well. We have never had issues with video and audio streams or issues syncing. The integration into outlook calendars is great. Nothing bad to say really as long as you understand what you are using it for I do not believe you will be disappointed.

Overall: We have used many different products to facilitate group meetings over the years, from Join.Me and GoToMeeting, to Atlassian Hipchat and now Microsoft Teams. Teams is the equal to all others, and has the support of Microsoft behind, truly a solid product that I would not hesitate to recommend.

fast and easy email platform

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The best what i like at office 365 is that the sync is so fast that sometimes i cant believe how good is it. I love how easy is to install. I love microsoft tools because since kid i was working with it, tweaking and playing arround. Now when is business is the same, but to a higher level. Please, is very easy to have everything in one place. If you are a small business or medium, please swtich to all in one as this will answer all your problems.

Cons: Sometimes the exchange interface in the Admin panel can be tricky and in this case we need to ask for help. But nothing major, sometimes needs a restart after some updates, updates can occur during the office hour so can be a pain in the a$$ when u are busy.

A must have for businesses. Monthly subscription is awesome!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I remember the days when you would have to purchase this software every few years it was updated if you wanted the newest features. With a monthly/annual subscription, you don't have to worry about it anymore. I love office and has gotten much better over the years I have used it. Now being able to install this to 5 of my office computers or share my 365 features with my employees! Features like these make it worthwhile especially if you have serval devices. There really isn't anything else I would recommend but google doc, slide, and sheets are the next best thing.

Cons: There really isn't anything bad about office I can say other then I don't like excel and prefer to use google sheets.

Capterra-loader

Office365 is a one stop IT solution for using documents and email. It has all the services you need.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It gives you exchange without the overhead of an exchange server. the licensing is also incredibly easy by comparison from the IT standpoint. We will never run an in-house Exchange server again since we can just pay less to have 365. We also use 365 with Office for our desktops all in one package. All the best parts of Microsoft Office on a monthly fee.

Cons: Has to be setup by someone who knows what they are doing. Easier to setup if you are not moving anything over to it. Most companies have to go all or nothing, use only 365 for email not some of your email here and some of it there.

Overall: Out of the box everything I need to get my office work done. Saves us a lot of money on copies of Office for our desktops and on our email hosting.

Complete package

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Office 365 is a perfect bundle of useful tools for your daily tasks. It is very easy to set and less time-consuming as it has plethoras of tool that are useful. Office 365 provides you with a complete solution for your document and files management. It has a number of tools that will help your business to grow as Skype for the business is one of the best tools that office 365 has. We can make video conference meetings to support our business.

Cons: No doubt Office 365 is complete package but it has limitations like monthly and yearly subscriptions is a bit costly and also it has some applications inside that won't work without internet if you are running out of the internet.

Overall: Documents and presentations

One of the best organization option

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros:
The program is very easy to use. You can connect with all your equipment in one place. You can also share documents, initiate remote meetings, create scheduler tasks, annotate meetings, and many other processes. It is a complete program for computers and the latest version integrates the Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access

Cons: In some cases errors arise with Excel. New functions do not reach all customers immediately with error correction. The Mobile Office for Windows applications has been working wonders for me.

Overall: In some cases it can be annoying to manage the back-end or even slow to load, it could be a recommendation for the server as it can be a point of frustration on slow servers.

I use many most parts of office 365 daily for work tasks.

Jan 31, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Office 365 has certainly improved from previous iterations. Word, PowerPoint, and Excel do their jobs well and have added some more in-depth functionality. The other applications such as teams and outlook make day to day collaboration at work easier. It is also nice to have the integration within the suite.

Cons: The program is great but some of its competitors offer many of the same things for cheaper or even free. Office 365, I think, will continue to be a staple in the workforce but sometimes the creators seem to get so caught up in the nitty-gritty details that they forget to make the simple, daily, tasks a little more intuitive.

Overall: It makes daily collaboration easier and does so with nice integration of the entire suite.