Who Uses This Software?

Salons, barber shops, health and wellness providers, and other service professionals.


Average Ratings

52 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
    See pricing details
  • Pricing Details
    1: FREE for individuals 2 - 5 Staff: $50 /mo 6 - 10 Staff: $90 /mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • Square
  • squareup.com/
  • United States

About Square Appointments

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. It's an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. It's easy for you and your staff; but more importantly, its convenient for your clients.


Square Appointments Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

Square Appointments Reviews Recently Reviewed!


Promising but very limited

Nov 09, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a dedicated iPad app.

Cons: Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Overall: Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Recommendations to other buyers: According to how slow their development team works, it will probably be ready for prime time a year from now, that's Nov. 2017.

Excellent saas

Aug 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -have customers pre-pay for appointments

-manage multiple types of appointment and multiple employees

-fine tune cancellation periods

-charge cancellation fees

-useful analytics

Cons: -While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Overall: This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.

Loving it!

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons: I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Overall: I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.

Recommendations to other buyers: Faster chip reading. And maybe multiple beeps when the chip has been read. People don't hear it and then We forget to get their cards back to them.

SQUARE APPOINTMENTS IS THE WORST!

Nov 16, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS.

But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

Cons: The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade.

There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues.

They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale.

NO ONE should be able to have access to the business account. These stylists are independent contractors!

using Square appointments

Aug 11, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the ease of use is great.

Cons: There's a lot of things that could be improved. For instance, calculate how many appoints were cancelled or No Shows for a month. That's just one example.

Overall: Pretty good but sometimes if a customer is on auto-repeat you cannot mark them as a No Show. The only option is Cancel Appointment. Also, it would be nice if you could adjust the settings to have for example 3 spots available in a 1 hour time slot. So if there were 2 people there, it would show that 1 spot is available. This would be great for my business because I have a semi-private personal training facility where I can train up to 3 people per hour. As of now if 1 person is there than it shows that no appointments are available at that time slot.

Great Product!

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Cons: Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

Overall: This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.

Satisfied Customer

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons: I havent found anything that I dislike.

Overall: I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.

Recommendations to other buyers: No keep up the great job.

Great app - I wish the mobile version was as seamless as the desktop version

Aug 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the software automatically sends text and email reminders -- my customers really appreciate that.

Cons: For the mobile app, it would be great to be able to pull up pending appointments in a list format.

Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Overall: This program is great, and is simple to use.

For the mobile app, it would be great to be able to pull up pending appointments in a list format.

Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Auto Pilot Appointments!

Aug 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Cons: The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

Overall: Wow, I love it, my clients love it, don't know how I would operate without it... Fifty percent of my clients book without me ever emailing/texting/calling. They request an appt, I accept, they show up. Totally frees up my time, don't even need to make "reminder" calls anymore.

Recommendations to other buyers: Let us edit the notifications on the Overview page.

Urnailtech

Aug 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to access ..my clients love it..love instant deposit

Cons: Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

Overall: I enjoy my software .. It saves me time and stress. So grateful for the appointment book and app

I can understand the software great. The fee for appointment book is very reasonable. The fee for accessories are also awesome.

Capterra-loader

Scheduling software built-in to a P.O.S.? Smart. Really!

Jul 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Cons: Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

Basic Booking

Jan 19, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about this software is the calendar view when appointments are scheduled. It is very easy to navigate through the mobile site when looking at your schedule. The calendar is sharp and I like how there are different tabs at the top to navigate through clients, the clients who have booked online, as well as the basic overview of booking details. There is a notes section in each clients account so you can put notes about the client or formulas/things to notate on their account.

Cons: What I did not like while testing out this booking software is that it is too basic. The schedule is pretty much all one color and I like to see a breakdown in a detailed report for each client. I want to see a chart with the information of all the clients listed. It gets confusing when you are trying to view all these tools through the Square Appointments app. I also had a few issues with customer service where it took them longer than expected to get back to me.

Square has everything you could need and now offering appointments for free for individuals!

Aug 23, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

Cons: There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

Overall: Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.

Capterra-loader

Makes Scheduling Easy

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Cons: NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

Square Appointments - Boat Rental Reservation System

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use

Cons: Does not have all of the functionality we require.

Overall: We used square appointments for our reservation system for our boat rental business. They have been great with support and the product itself has worked great. There are some features that we wish they had but they informed us that they are developing the app continually.

A few waves in my smooth sailing

Aug 06, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the how my schedule comes up for the day. The reports, easy usage.

Cons: I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged.

My customers hate that they have to put their card number in every time.

The mobile layout needs a little work on some pages

Overall: It's been smooth sailing with a few waves here and there. I'm really glad I can use both the square and the appointments together versus two different applications for one purpose.

Recommendations to other buyers: Maybe an option to pay for services in advance.

It is perfect for our boat rental company

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: They have built a good system with good support that allows us to easily get and manage online bookings.

Cons: There could be some more functionality built out that could allow us to further create other options on our reservation calendar.

Overall: It works great for our boat rental company

Kimberely Green

Aug 12, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Making appointments on the square app from my iPhone.

Cons: That my clients have to input all of the information each time they make multiple appointments.

Overall: I find the square app and the overview on IPad are easy for me to navigate with whatever I may need. It seems I am always finding something new I haven't realized from before last log in.imehrou

Recommendations to other buyers: Is there any way that clients can navigate through their history of appointments without saving the confirmation emails?

Making appointments simple

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Square is one of the easiest ways to make appointments and keep appointment straight. My staff Is so much more efficient using square appointments.

Cons: I can't think of anything I do not like about square appointments. It is easy it is simple it is a great way to get your business organized.

Great scheduling software

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Square has come a long way with its scheduling software. Guests constantly compliment our business on its simplicity and ease-of-use.

Cons: My con would be that Square Scheduling is not very feature rich, and does not accommodate the demands of a full-service salon well.

I've never been disappointed with a Square product. Square appointments is great.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature.

Cons: The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that.

Groom my Style!

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy!!!

Cons: I would like to see more of my suggestion.

Overall: I have been with square for about a year in half. It has been everything and much more in value. My clients rave about how easy it is to book appointments. So excellent!!!

Recommendations to other buyers: Some more colors on the screens.

Awesome and easy to use!

Sep 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its easy to use to book my clients appointments and it keeps me organized!

Overall: I am a massage therapist and i use this to accept credit card and Im able to send invoices to my clients and book appointments its very easy to use

It's just ok

Aug 10, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Text and email alerts client 1 day before and 1 hour before appointment.

Cons: No alerts of upcoming appointments. Lets you double book your clients without alerting you that it is conflicting with another appointment/event. Scrolling through calendar sucks. Design could be better and more aesthetically pleasing. Not integrated with square payments - you have to ring up the items still.

Overall: The app isnt much to gawk at. Limited functionality and irritating at times. I don't like the scroll calendar. I dont like that it doesn't tell you if you have conflicting appointments or events when booking from the app. I dont like that it doesnt notify you of up coming appointments - as dumb as that sounds, when you are as busy as me it would be great to be notified.

Game Changer

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: On the appointments page, I wish that I could hide the notifications of cancelled appointments. It is a mental thing for me and like to move on if a client cancels.

Overall: My clients love using square! Many have commented that it is so easy to book an appointment. Very straight forward and intuitive. Thank you!

Nice addition to Square suite of small business management tools.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Integrates well with Square payments, portability across devices, easy to use interface, ideal for companies that anticipate growth.

Cons: More expensive than other comparable online schedulers, abundance of features may be excessive for many small business owners.

Best Damn Office Manager Ever!

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The analytics are great, all the financial data I need with none of the heavy lifting.

Cons: I would like for this software to be more comprehensive for the salon business for instance, processing time should be included in the timing of appointments.

Overall: Well as a salon owner this tool is invaluable. I have streamlined everything in my business through Square and I look and feel tech savvy to boot!

Recommendations to other buyers: I would like a helpline, I dont always have time to look up the answers.

I love Square Appointments!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it's super user friendly and easy as pie to setup! I have experience setting this software up for clients as well as using it as a customer myself.

Cons: The one thing I like least about this software is that it's not really customizable. For instance.. square has generic, pre-set templates for their email marketing and I'm really not a fan.

Square Usage

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can get it all in the same place payroll, appointments, and collect payments even invoicing. But overall great program

Cons: The only thing is the rates for a credit card pos it's 3.75% without chip reader and 2.75% with chip reader but we all are in it for a paycheck.

What did we do before Square!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I cannot imagine what we did before Square! Business and scheduling waa gruelling. But thanks to Square appointments, we are now doing twice as much booking and it's great!

Capterra-loader

Great Product, Needs More Updates

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I loved that I could set up dates/times of availability and allow payments to be made upon scheduling an appointment. Other features I loved were keeping track of your invoices & customers.

Cons: The calendar doesn't sync well with Google Calendars, which is what I & my staff use most. Had to manually change the availability times day by day instead of syncing with my current Google Calendar.

Overall: Was able to allow clients to schedule their own time of appointments and to keep track of invoices.

My experience with Square Appts has been great! I absolutely love it and recommend it to my clients!

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pros are

1. it is great for setting appointments with easy.

2. You can receive notifications via SMS or email.

3. You can link appointments easily to your mobile phone calendar.

4. You can check your appointments via a full calendar from your Square account.

5. It's free for individuals.

6. Clients can pay for services when they set an appointment.

Cons: Square need to add the ability to upload a photo with the services described to help users better describe what they offer. If so, I think they would attract more businesses that rely on setting appointments.

Overall: Simply, the ease of use is the best benefit of this software!

Good Solution for a New Appointment-Based Business

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, cost effective, customizable letterhead

Cons: Cross-platform support could be implemented better

Overall: Just starting out running a reiki practice, I tried out Square Appointments and didn't try any others after. It was simple and cost-effective, handling booking, emails, billing, and missed appointments without me having to lift a finger.

love it

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely easy to use and just about anyone of any age can figure it out. Set up was simple too.

Cons: It isnt very custom to each company. Id like to be able to have it customized to our company and you cant do that.

When shopping for an appointment system square was unfortunately my least favorite

Apr 16, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works in conjunction with square pos. Mobile app available. The app is cost effective for the features you receive

Cons: It did not give my clients the option to book multiple services at one time which required me to immediately adjust each appointment to ensure my schedule flows. Unfortunately i was unable to stop what im doing all the time, this cause confusion with clients and scheduling.

Square Appointments works great!

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Square Appointments is that it is very user friendly and once you schedule the appointments, the reminder feature is awesome!

So easy to use!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to use and how my clients are so happy with the messaging. This has greatly reduced the number of last minute cancellations.

Absolute Nightmare

Oct 05, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Our appointments app and system crashed three days ago. We were not able to get ANY help from support over the weekend although our business was open. Square has no emergency procedures. I was just told Monday morning that the initial complaint was not entered correctly and no one has even looked at our issue yet!! We have lost 100s of dollars and have not been able to take any appointments for days and Square could care less.

Awesome for solo businesses

Sep 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. Has amost all the features I need to run my small one person business. I'm

Happy with it for the most part.

Cons: Does not allow me to block off times on calendar for my daily lunch or meetings. Does not allow me to move my services around. I wanted to add in a new service but it's now at the bottom of my list instead of at the top where it needs to be!

Overall: No problems thus far. Happy with the service and it's free, so grateful for something free as a solo business!!!

Fantastic features and interface, with a price tag

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This has a fanstastic scheduling interface. It's super clean, easy to use, the payments are seamless...it's wonderful! The bonus features offer all you could ask for in a scheduling software.

Cons: The price tag. That's the only con I could find with Square Appointments. The organization I work for is on a tight budget, but I'm sure one day I'll return to this scheduler, because it's amazing.

Excellent scheduling software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, flexibility and you can pretty much make it work for most any business... almost. No real issues.

Cons: The same caveat with all other softwares is that you can not restrict only certain items to certain times.

Not for us

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The look of the website

Cons: Limiting for our use

Overall: Square appointments did not work for us. We have many therapist and the features did not work for our use. There was a long lag time for the application to reload once a change was made. Customer service was ok but was not able to resolve our issues.

this product was easy to use for appointments and tracking

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The data is easily located and put into chart form. When scheduling appointments it is simple to do so and cancel as well.

Cons: There is not much. it would be nice if when scheduling appointments, we were able to see the amount of time that is available instead of only the time allotted for the selected service.

Overall: Seems very easy for a small business to use and process!

Great for any appointment based business

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I use this feature whenever I schedule a weekend long meeting session. It works out great for my customers to be able to pay me ahead of time and me to be able to track my appointments accordingly.

Cons: It is a stand alone site and it doens't integrate with my current wix platform. I wish you could embed it inside.

Pretty Basic

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this feature whenever I schedule a weekend long meeting session. It works out great for my customers to be able to pay me ahead of time and me to be able to track my appointments accordingly.

Cons: Not a lot of customization allowed for each person who needs to be booked but we work around that for now.

Not the best

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It is convenient if you are already using square register as a point of sale. Online booking is also nice.

Cons: Overpriced. There are much better scheduling software that are easier to use and cost less. Online booking page isn't as customizable as it could be.

Overall: Not really any. I didn't use it for long before switching back To vagaro pro

Easy way to manage appointments with customers

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works with all other Square software, easy to set up, and a simple interface for my team and our customers.

Cons: It needs more features - I understand it's relatively new to the Square suite of products, but it needs more functionality (calendar integration, etc).

Capterra-loader

VERY easy to use and efficient for users

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The layout is great. To the point so that users know what is available. Booking is very easy as well.

Cons: I rarely say that there is nothing to change, however I really do enjoy using this application. I hear nothing but good things from my peers as well.

I love it,it works great

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the fact that it lets me take deposits online before client books and appointment. I love the appointment option.

Great tool for managing appointments.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Square has made another great product. Easy to use, manage from a mobile device, and helps organize.

Cons: Lots of features and I really don't have any issues w/the application. I'm hoping they keep developing helpful tools.

Easy to learn

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very Easy to learn and use. Software help is the best at asking questions and getting a quick response.

Cons: Not enough storage space to be overly through. Minimal space to leave a lot of notes or reminders.

My hairstyle uses this for scheduling appointments. I can control reminders & sync to my calendar.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I love that it automatically sends to my calendar with details on the service I requested, the address, and send text reminders that I can control. It's great having the information all in one place without having to worry about miscommunication with my stylist!

Overall: Biggest benefit is that I can have everything in one place with the comfort knowing I haven't mis-interpreted what I have scheduled with my stylist.