# Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Square Appointments the right Appointment Scheduling solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170263/Square-Appointments/reviews --- Square Appointments 4.5 (256) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Square Appointments Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JP Jess P Founder, CEO, Trichologist, CosmetologistBiotechnology, Self-employedUsed the software for: More than 2 years. “Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc.“ November 19, 2024 VR Veronica R OwnerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason.“ May 29, 2025 TL Tori L OnwerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup.“ November 19, 2024 MW Marissa W Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “It was alright, I wasn’t impressed with the menus or the customer service when I needed specific help with something“ December 3, 2025 MC Miracle C StylistCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I enjoy square appointments because it also works with square payments. After I am done with my salon service I can just tell my stylist the last four of the credit card number to run.“ August 27, 2024 HJ Heather J Owner and ElectrologistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “You couldn’t safe pictures or documents under client profiles.“ May 16, 2025 DE Dometo E Lash TechCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page.“ September 27, 2024 nt nicole t Tax ProfessionalAccounting, Self-employedUsed the software for: More than 2 years. “It became a problem with using the app after the free trial.“ December 20, 2025 ## Showing most helpful reviews Showing 1-25 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Victoria H. HR Director Insurance Used the software for: 6-12 months ### "Decent online booking tool " January 10, 2026 3.0 Overall, once I find the link, my experience is good with booking appointments for my stylist and seeing availability Pros The ability to book my personal appointments with my hairstylist online and use their feature to see the appointments Cons Maybe I’m missing it, but I can’t seem to find an app and I feel like I have to look for the appointment link each time to book the appointment Review Source ML Mateo L. Owner Consumer Services Used the software for: 2+ years ### "Square Up is an affordable Booking software for Service Providers" November 26, 2024 5.0 We've been with Square going on 4 years and in that time, we've seen a ton of new improvements and updates that have really simplified Appointment booking for us. We're all about automation to reduce the amount of manual admin work so we can focus on our craft and Square meets our needs! Pros Square Appointments is a great affordable option for service providers (hairstylists, tattoo artists, lash techs, tint installers...). In addition to handling booking for you, you can add on other subscriptions as needed so you have full control to customize the software as your business grows. They also have a robust Feature Request forum & beta program which shows how committed they are to making their products work across their customers needs. Cons Other Appointment Scheduling platforms may have a few more niche-specific features - but that also comes with a significant added cost. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Square Appointments More affordable sine they have an la carte pricing structure. Review Source MW Marissa W. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Great for streamlining appointments " December 3, 2025 3.0 It was alright, I wasn’t impressed with the menus or the customer service when I needed specific help with something Pros I liked the accessibility of square appointments, clients could book easily and it streamlined my online booking system Cons I disliked the menus, I felt like they changed way too often and when I had to do some back end work it would take me forever to find something specific and became very frustrating Review Source DP Doran P. Esthetician Retail Used the software for: 2+ years ### "Perfect Software for Estheticians " November 19, 2024 5.0 Square Appointments was easy to set up and use. I have a ton of SKUs and that took the longest. Services setup was easy. Online setup was easy. Getting clients to use the online booking was easy. Pros Square appointments is great for my little skincare studio and boutique. I like seeing all my appointments in one place. How easy it is for clients to book/change/reschedule themselves with an account. It was easy to incorporate my reports, marketing and social media with Square Appointments. Plus, I can check clients out from the calendar and keep track of all their previous purchase and recommendations in one place. Cons I'd like more charting abilities and notes for clients' services. Review Source TL Tori L. Onwer Consumer Services Used the software for: 2+ years ### "My top pick for independent hairstylists" November 19, 2024 5.0 The experience with Square has been consistent. This is EXTREMELY important. Other appointment software I've used in the past have either had issues with connectivity, getting funds delivered to you in time, or irregular charges with fees. Having peace of mind knowing that the system is up and running smoothly is a huge relief. Pros Square Appointments is the best option for independent hairstylists. Not only is it affordable, but it's straightforward and easy to use. I have tried many of the other appointment booking services out there and I find Square to be the most reliable. They have great features like processing times which allow you to double book, online booking, an online waitlist, and an app for clients to use. They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup. I also love that Square has a savings account option so you can easily set aside a certain percentage of your sales for taxes or general savings. Cons Currently very happy with the service and I appreciate the efforts they are making to continually improve their product. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Square Appointments At the time, they were charging a fee for clients who booked online. Also didn't have a clear description of all the fees and I felt I was being overcharged. No phone number to call, you have to go through email for support. Felt uneasy with the setup for credit card processing and the use of my personal information. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The credit card system was constantly going down, and customer service was terrible. Review Source JP Jess P. Founder, CEO, Trichologist, Cosmetologist Biotechnology Used the software for: 2+ years ### "Square Appointments: The truth" November 19, 2024 3.0 There are GREAT things about Square Appointments and there are things that need to have the kinks worked out, which happens with pretty much everything in life, yeah? BUT! We need y'all to listen to us and trust us. It feels like we're being mansplained with what we do and do not need in our Appointments. Square KDS and Retail have gotten overhauls and revamps and what not; what about Appointments? Pros Overall, Square Appointments has been leading the industry with features and integration. For the most part, it's easy to use and has been the benchmark by which all other platforms measure their offerings to their clients. I've been using Appointments for 6 years. There's a (few) reason(s) why. 1. POS Integration - no need for a separate processor; invoicing and various forms of payment flexibility. 2. Free Plan Option - solopreneurs can get their business up and running without feeling like they have to "pay to play" 3. Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc. 4. Booking Website Included - also easily integrates into Google, Instagram, and Facebook to use their "book now" features 5. Inventory 6. Employee Management, Location Management, Tip distribution, and Payroll capabilities 7. No-Show and cancellation protection 8. Detailed reporting capabilities 9. Waitlist Cons Although there is great progress and development within Appointments, there are still some VERY key features (BASIC NECESSITIES) that have been HIGHLY sought after for years and they're still not implemented. Also, do people that utilize Appointments not utilize anything else? Do we not sell retail? Do we not ship things out? Do we not have massive salons, businesses, etc. that would benefit greatly from restaurant capabilities? Let me ask it a different way. Let's create a story. You book your quarterly haircut. Got confirmation and everything synced and integrated into your calendar. Yay! Oh but what's this? Before I finalized my appointment, I was asked what new product I needed since the shampoo I purchased last time is almost out. Not only that, I could send a message to my stylist, giving some details about how my scalp is feeling this time and asking if I should stick with the same product. Oh my gosh....my stylist responded, gave great advice, and NOW they want to know if they should ship to me so I get it sooner or if I want to pick it up (prepaid) when I come to my appointment. SUPER cool! Fastforward to the day of my appointment and I'm getting a reminder that not only includes my appointment details, but it also includes confirmation about the retail I wanted, asks if I wanted to do any last minute appointment add-ons upgrades (even knows to already check my stylist's calendar so I know it won't back them up and have them rushing to complete the upgrade appropriately), AND sends whatever drink/food item I'd like to have ready for me when I arrive. Best. Service Provider. Ever. Top to bottom. Wouldn't you want to experience that? I recognize that ALL of those features probably can't exist...but what if they could?? Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Appointments I prefer the user interface to Vagaro, Schedulicity, Rosy, GlossGenius I know that I can speak to the people behind the platform and enact change (or at the very least have a conversation about enacting change) Review Source lB latoya B. founder Health, Wellness and Fitness Used the software for: 2+ years ### "all in one schedular" March 4, 2025 3.0 I purchased square payment processor and use the appointment scheduler to streamline my workflow. Pros I liked that you could customize the type of appointments Cons I didnt like how the appointment scheduler was limited, it seems to be challenging to set the appointments up to vary from day to day Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Square was much more convenient and allowed for more flexibility. Review Source TN Tomm N. Luthier Music Used the software for: 1-2 years ### "Square Appointment is a keystone to our business " November 19, 2024 5.0 Our business and operation is dependent on Square Appointments. We like the clear communication and ease of use. Pros Quick and easy to sync with Google Calendar. We use it for multiple appointments. Cons We cannot edit outgoing text messages. I wrote this and when I checked, Square has updated and made custom SMS a reality now! The Customer database exporting is not great into Google Contacts. Alternatives considered [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Reason for choosing Square Appointments Ecosystem of Square Appointments and POS and website Review Source DE Dometo E. Lash Tech Cosmetics Used the software for: 1-2 years ### "Square Appointments is Perfect For New Business Owners " September 27, 2024 5.0 My overall experience with Square Appointments was very nice because of how easily it was for my clients to book me on Google directly. If you’re a new business owner, use Square Appointments to make your life a lot easier. Pros I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page. This was very convenient and made running a lash business so much easier Cons I didn’t like the fact that I had to download different Square apps for different functions that I needed. For example I had to have Square Appointments setter installed and Square Payment Processor installed separately. It would be nice to do multiple functions on one Square app instead of having to install different apps every time. Also, the appointment setting section did not have a place for client to pay deposits. This was very critical for me to have, and was the main reason why I started looking for other apps that had this functionality working better on their platforms. Square said they had it but every time I tried to set it up, it didn’t work. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Square Appointments Because it integrates easily with Google Business and has a free version, which is convenient when you’re just starting out as a new business owner Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Because I wanted to take deposits from my clients and at the same time have them put their card on their profile to make checking out easier. Square Appointments interface on this functionality struggled a bit and that’s why I switched Review Source BY Bree Y. clerk Utilities Used the software for: I used a free trial ### "Square Appointments" January 6, 2026 5.0 Pros Most businesses opt to not hire a secretary or receptionist. Square appointments fills exactly that position and still gives the owner/team ways to coordinate and manage the flow of their appointments. Cons I do not have cons to report at this time for Square Appointments. Only down side would be a slight learning curve for new users, which is very minimal and to be anticipated with any new product. Review Source AZ Arleta Z. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good for the price " August 7, 2024 4.0 Pros I liked that it was really easy for my clients to use square appointments Cons I wanted something a little more organized and visually appealing Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Square Appointments I really liked the price point and easy of use. Overall I didn’t continue because I wanted something more esthetically pleasing Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro has MANY technical issues and is very expensive for what you get. Also their website set up was sub par Review Source HJ Heather J. Owner and Electrologist Health, Wellness and Fitness Used the software for: 2+ years ### "Great if all you need is a free booking service. " May 16, 2025 5.0 I enjoyed it. But once I paid for a subscription square buckled and dumped you on texts an emails whereas another platform could give me unlimited emails. Make sure and check that the paid subscription meets all your requirements. For instance, you couldn’t pre charge new consultations. You could only pre charge all services. You couldn’t safe pictures or documents under client profiles. Pros It’s free, they have a waitlist option for clients who can’t find an appointment that fits their schedule. Once on the list it send a text or email the moment an appointment becomes available due to a cancellation. Cons If you want more options with it like multiple locations or businesses then you have to pay for a subscription. Review Source CG Cardi G. Sales Retail Used the software for: 6-12 months ### "User Friendly" May 29, 2025 4.0 I've received good feedback from users and clients, will continue using this product as it is free to use. Pros Square appointments is an easy way to have my clients book. Easy to navigate and user friendly. I recommend! Cons It doesn't offer as many features as other appointment setting applications, however it works for what I need it to do. Review Source KW Kassidi W. Ultrasonographer Medical Practice Used the software for: 1-2 years ### "Would 10/10 recommend" March 7, 2025 5.0 I would describe my overall experience with square appointments as excellent Pros What I love most about square appointments is how easy it is to manage. Cons What I like least about square appointments is the integration with quickbooks Review Source BM Bryan M. COO Medical Practice Used the software for: 2+ years ### "Appointments is a strong product, keep the innovation coming!" December 3, 2024 5.0 We've used Square Appointments since 2014, appreciate that they are still investing in it. Pros Platform is intuitive, uptime is great and there is ample access across platforms. Cons We need to accept appointments (which is an option) before they're confirmed. This prevents us from taking appointments straight from Google. Review Source AW Allison W. Spray Tanning Artist Cosmetics Used the software for: 6-12 months ### "Square Review" April 11, 2025 5.0 Pros Very User-friendly and easy to navigate. Cons A few issues with my card reader but other than that i have had no problems. Review Source TK Taylor K. Engineer Hospitality Used the software for: 2+ years ### "The Square - for all your needs." January 16, 2025 4.0 Sometimes the application glitches and needs a reboot so can be slow starting up. Though once working, I experience a positive outcome and have no complaints. Pros Square appointments has everything in one for what is needed to run a business. It's also accessible anywhere which is very convenient. Cons The customization within an appointment is lacking. Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: Less than 6 months ### "May Ease Workflow Depending on Business Type" February 13, 2025 3.0 Pros I liked that I would be able to integrate it with the same system I use for processing payments. Cons It was not as simple to set up as I needed at the time. Review Source Ava H. Senior Staff Engineer Computer Software Used the software for: 6-12 months ### "Streamlined Appointment Scheduling" October 8, 2024 5.0 Square Appointments is great for scheduling and managing client appointments efficiently, but getting access to advanced tools requires a higher subscription level. Pros I set up a client appointment, and the automatic reminder made sure they showed up on time without me needing to manually send messages. Cons When I needed detailed sales reports, I realized I had to upgrade to a more expensive plan to access those features. Review Source Wanita G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Squares costs are up there!!" January 16, 2026 4.0 I like the concept of the square appointments app, and i love all the features, but i work hard for my money, so i just stopped using it. Pros Its easy to like the wide range of features, tools and options that you get with the square appointments app. Cons After a period of time using square appointments, i realized that the costs involved when using it on a regular basis, weren't easy to manage. Review Source CK Caitlin K. Assistant Practice Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Squared UP My Schedule " December 2, 2024 5.0 Pros The ease of creating a schedule and maintaining it. Cons The amount of taxes on payments that are taken. Review Source BK Brooke K. GM Higher Education Used the software for: 1-2 years ### "Square appointment " September 21, 2024 4.0 Use daily at work its convenient to have o. Hand Pros Easy to use for scheduling appointmentss Cons The slow time it seems to take. But it could be my internet too Review Source VR Verified Reviewer Academic Education Management Used the software for: Less than 6 months ### "Square is a helpful tool for scheduling and coordinating" September 18, 2024 4.0 Pros It is easy to use and coordinate scheduling with other parties. Cons Infrequently we have encountered a few issues with time zone adjustments in scheduling appointments. Review Source JM Jarah M. Cosmetologist Cosmetics Used the software for: 2+ years ### "Easy to use " July 19, 2024 5.0 Pros Features are easy to use for both the customer and owner. Cons Add on feature while checking out. Can’t edit the final price without going back to the actual appointment. Review Source bK bridgette K. Owner Retail Used the software for: 1-2 years ### "Appointments made easy" June 4, 2024 5.0 Pros This online booking feature is phenomenal. Customers can access the site or app anytime day or night. I like the features of being able to choose from different colors or layouts. My customers also provided great feedback about receiving reminder text messages as an appointment approaches. Cons Nothing is nothing I dont like about the software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.