--- title: "Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Square Appointments the right Appointment Scheduling solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170263/Square-Appointments/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Square Appointments 4.5 (263) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Square Appointments Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews BB Bree B Administrative AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “Customers could book online without calling or emailing, which was especially convenient during the busy season. Since Square also handled our payments, having scheduling and payment information connected made things easier to manage from the business side.“ September 1, 2026 SB Samantha B AgentConsumer Services, Self-employedUsed the software for: More than 2 years. “I wish it didn’t abbreviate within text message reminders as that can be confusing for some users or customers.“ June 8, 2026 JP Jess P Founder, CEO, Trichologist, CosmetologistBiotechnology, Self-employedUsed the software for: More than 2 years. “Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc.“ November 19, 2024 VR Veronica R OwnerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason.“ May 29, 2025 BB Bree B Administrative AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “However, as our booking needs became more complex, we ultimately moved to another platform, which was a better fit for a fishing charter business.“ September 1, 2026 lb latoya b founderHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I didnt like how the appointment scheduler was limited, it seems to be challenging to set the appointments up to vary from day to day“ March 4, 2025 TL Tori L OnwerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup.“ November 19, 2024 Wanita G OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I was allowed to use it anf tap to pay woth my phone, but then i just got suspended out of the blue.“ January 16, 2026 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Schedule with Square!" March 7, 2026 5.0 Overall the experience has been seamless and incredibly user friendly! I remain excited to continue integrating Square Appointments to all of our services. Pros I was thrilled at how easy it was to implement Square Appointments! Our team is always on the go so we needed a tool that would seamlessly allow us to schedule appointments with our clients! Cons So far- NO cons! It has been fully adopted by the team and everyone is pleased with how easy it was to adopt to our daily routines! Review Source Zameeya J. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Square Appointments" April 15, 2026 5.0 I find my experience with Square Appointments to me efficient, accessible when necessary and beneficial to help manage all business needs. Pros I love how easy, simple and concise it is to navigate. The operative performance is user-friendly and efficient. Cons There honestly is not anything to notate here that I dislike about the Square Appointments interface. Review Source MW Marissa W. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Great for streamlining appointments " December 3, 2025 3.0 It was alright, I wasn’t impressed with the menus or the customer service when I needed specific help with something Pros I liked the accessibility of square appointments, clients could book easily and it streamlined my online booking system Cons I disliked the menus, I felt like they changed way too often and when I had to do some back end work it would take me forever to find something specific and became very frustrating Review Source KK Kaitlyn K. Hairstylist Cosmetics Used the software for: 2+ years ### "Simple and user friendly " April 12, 2026 5.0 This app was easy to use and I used it for around 8 years with no real issues or glitches. I’m grateful for how simple it is. Pros Very simple and easy to use. Straight forward an had many options. I didn’t have any formal training on it and picked up on everything very quickly. Cons I didn’t enjoy that the price continued to rise, and it felt like the value for the price did not go up equally. Review Source SB Samantha B. Agent Consumer Services Used the software for: 2+ years ### "Great tool for small businesses " June 8, 2026 5.0 Overall it is a great tool for payments as well as scheduling appointments. Square is a leader in this area. Pros There is a little but of a learning curve but I did like how easy it is to click and be directed to the appointment info. Cons I wish it didn’t abbreviate within text message reminders as that can be confusing for some users or customers. Review Source SK Scott K. Speech pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Square is easy for beginners" March 29, 2026 5.0 Square is easy to use and very fluid with its design. It was easy to see my appointments and add new patients. Pros It was easy to see and track all of my appointments. Patients get notifications and reminders of appointments and the software was easy to use. Cons There were occasional issues with the website version so I would always need to double check appointments were up to date using the phone app. Review Source Victoria H. HR Director Insurance Used the software for: 6-12 months ### "Decent online booking tool " January 10, 2026 3.0 Overall, once I find the link, my experience is good with booking appointments for my stylist and seeing availability Pros The ability to book my personal appointments with my hairstylist online and use their feature to see the appointments Cons Maybe I’m missing it, but I can’t seem to find an app and I feel like I have to look for the appointment link each time to book the appointment Review Source nT nicole T. Tax Professional Accounting Used the software for: 2+ years ### "Good app to use" December 20, 2025 3.0 My overall experience with square started off being great. I love the reminder and notification of clients, the calendar was easy to use, and the security was awesome to keep away spam. Pros the scheduling and appointment management is what I liked about using square. How easy it is to send invoices to customers for payments. Cons I least liked the bugs and issues with square and how the prices went up. It became a problem with using the app after the free trial. Review Source BY Bree Y. clerk Utilities Used the software for: I used a free trial ### "Square Appointments" January 6, 2026 5.0 Pros Most businesses opt to not hire a secretary or receptionist. Square appointments fills exactly that position and still gives the owner/team ways to coordinate and manage the flow of their appointments. Cons I do not have cons to report at this time for Square Appointments. Only down side would be a slight learning curve for new users, which is very minimal and to be anticipated with any new product. Review Source AA Alex A. Peer support and appointment director Computer Software Used the software for: I used a free trial ### "Square appointments review" March 29, 2026 4.0 Me and my wife had a really good experience with the square appointments would highly recommend it to anybody Pros My favorite thing about the software was the scheduling an appointment management. The task and project management was super helpful. Really easy the security was top the value for this software as well worth it! Cons It had a few bugs and issues to work took me a minute to figure out how everything worked once the way, the calendar set up‘s, but all around it was a super helpful tool Review Source lB latoya B. founder Health, Wellness and Fitness Used the software for: 2+ years ### "all in one schedular" March 4, 2025 3.0 I purchased square payment processor and use the appointment scheduler to streamline my workflow. Pros I liked that you could customize the type of appointments Cons I didnt like how the appointment scheduler was limited, it seems to be challenging to set the appointments up to vary from day to day Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Square was much more convenient and allowed for more flexibility. Review Source ML Mateo L. Owner Consumer Services Used the software for: 2+ years ### "Square Up is an affordable Booking software for Service Providers" November 26, 2024 5.0 We've been with Square going on 4 years and in that time, we've seen a ton of new improvements and updates that have really simplified Appointment booking for us. We're all about automation to reduce the amount of manual admin work so we can focus on our craft and Square meets our needs! Pros Square Appointments is a great affordable option for service providers (hairstylists, tattoo artists, lash techs, tint installers...). In addition to handling booking for you, you can add on other subscriptions as needed so you have full control to customize the software as your business grows. They also have a robust Feature Request forum & beta program which shows how committed they are to making their products work across their customers needs. Cons Other Appointment Scheduling platforms may have a few more niche-specific features - but that also comes with a significant added cost. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Square Appointments More affordable sine they have an la carte pricing structure. Review Source TL Tori L. Onwer Consumer Services Used the software for: 2+ years ### "My top pick for independent hairstylists" November 19, 2024 5.0 The experience with Square has been consistent. This is EXTREMELY important. Other appointment software I've used in the past have either had issues with connectivity, getting funds delivered to you in time, or irregular charges with fees. Having peace of mind knowing that the system is up and running smoothly is a huge relief. Pros Square Appointments is the best option for independent hairstylists. Not only is it affordable, but it's straightforward and easy to use. I have tried many of the other appointment booking services out there and I find Square to be the most reliable. They have great features like processing times which allow you to double book, online booking, an online waitlist, and an app for clients to use. They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup. I also love that Square has a savings account option so you can easily set aside a certain percentage of your sales for taxes or general savings. Cons Currently very happy with the service and I appreciate the efforts they are making to continually improve their product. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Square Appointments At the time, they were charging a fee for clients who booked online. Also didn't have a clear description of all the fees and I felt I was being overcharged. No phone number to call, you have to go through email for support. Felt uneasy with the setup for credit card processing and the use of my personal information. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The credit card system was constantly going down, and customer service was terrible. Review Source TN Tomm N. Luthier Music Used the software for: 1-2 years ### "Square Appointment is a keystone to our business " November 19, 2024 5.0 Our business and operation is dependent on Square Appointments. We like the clear communication and ease of use. Pros Quick and easy to sync with Google Calendar. We use it for multiple appointments. Cons We cannot edit outgoing text messages. I wrote this and when I checked, Square has updated and made custom SMS a reality now! The Customer database exporting is not great into Google Contacts. Alternatives considered [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Reason for choosing Square Appointments Ecosystem of Square Appointments and POS and website Review Source zL zachery L. salon owner Cosmetics Used the software for: Less than 6 months ### "Flawed system, allow's clients to take advantage of your business" July 18, 2021 1.0 horrible with apts.. they will not add any features despite over whelming crystals for the added apps because they don't agree or like the requested feature. the flaws in the card on file protection system that can be deleted from the client end cost the business money. their last of understand for adding feature is crazy. they have no idea what things are like from out point of view and refusing to fix these feature cause they don't think its necessary. Pros I like its connected to my register system, their price is affordable, Cons the system is super flawed. to book an apt you can require a card on file for no show protection. However clients can book an apt put card information in, then after they book the apt all they have to do is log into their account and delete their card on file. I am not notified they did it and when they don't show up for their apt I can't charge them because they took their card off their account right after they made the apt. this is a joke. then on top of that they don't offer the feature to block clients from booking online.. so then I can't stop them from booking future apps when they owe me money for their no call now show.. when this was brought to their attention in community forms and new features .. they responded back they want the clients to be able to have control over their card information. no these clients would not exit without my business. they are my clients not their and they have no right telling me anything about my clients. I am super disappointment in square with this system and very upset that people who sit at a desk thinking they know what features are best when they don't run or own their own business let alone the field I am working in. bottom line there is no card on file feature despite what they say since a client can delete it themself and still keep and apt and not show up for it. I don't see square doing anything about it since this has been a on going topic for a year or more now. Alternatives considered [Events Local](https://www.capterra.com/p/213171/Events-Local/)[Salonized](https://www.capterra.com/p/141697/Salonized/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing Square Appointments worried with my system for checking out clients. only used for 24 hours before I shut it down over huge flaws in the system that would cost me money and the square company refusing to fix or see the effect on those of us who pay for the system Review Source KT Kevin T. Owner Consumer Services Used the software for: 2+ years ### "Hands down the easiest and best appointment scheduling software. " July 29, 2021 5.0 Superb. Square appointments works great every time. Setup your hours, services, time required per services. Share your booking link. And ….GO! Pros Seamless integration with Squares payment system. One stop shop. Cons It’s so easy and does such a great job I don’t have any complaints at this moment. Alternatives considered [Book It System](https://www.capterra.com/p/75518/Vacation-Rental-Software/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Square Appointments I trust the Square Corporation. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Easier setup and for a single user SQUARE APPOINTMENTS ARE FREE! Review Source Lorrie E. Independent Consultant Professional Training & Coaching Used the software for: 1-2 years ### "Square appointments allows seamless appointment setting." June 2, 2021 4.0 Allowing clients to 0ay at appointment set up makes a smooth transition without multiple steps from other processors. Pros Square appointments is easy to use and features everything that a small service oriented business needs. I love that clients can pay for the service from the appointment page. Cons At first I was confused on how to make payment from appointment window optional. The steps could have been more clear. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) I switched because I was using square online band decide to give square appointments a try. Review Source RH Robyn H. Owner Automotive Used the software for: 6-12 months ### "Scheduling So Simple" February 18, 2025 5.0 I love that my customers are able to easily see what times I have available and schedule when works for them. The system also follows up for me with a reminder about their upcoming appointments which has cut my cancelation rates down significantly. Pros Scheduling made simple. Even if I'm unable to physically speak to my customer because I'm busy, they are still able to easily schedule with me so I don't miss a sale. Cons Honestly, I really don't have any complaints at this time. Review Source VR Verified Reviewer Marketing Manager Hospitality Used the software for: 6-12 months ### "Fair and square " February 11, 2025 5.0 It has been enjoyable and been very impactful to my business Pros I have enjoyed the ease of use and ability to integrate data seamlessly Cons The fees can be quite high at times which has slightly brought down the experience Review Source GS Gabrielle S. Owner Founder Individual & Family Services Used the software for: 1-2 years ### "Why you should and shouldn't use Square Appointments " February 27, 2025 4.0 Overall, I think it is a good product but for what it's worth, I think they charge too much for the issues that I have experienced with them. Pros How I was able to make appointments on the go from my phone. Cons It would go down often. It was very frustrating. Review Source CD Coty D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent product" March 13, 2025 5.0 Pros I like that there is ease of access when it comes to scheduling directly from your website. Cons There is no cons that I have to report at this time. Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: Less than 6 months ### "May Ease Workflow Depending on Business Type" February 13, 2025 3.0 Pros I liked that I would be able to integrate it with the same system I use for processing payments. Cons It was not as simple to set up as I needed at the time. Review Source TK Taylor K. Engineer Hospitality Used the software for: 2+ years ### "The Square - for all your needs." January 16, 2025 4.0 Sometimes the application glitches and needs a reboot so can be slow starting up. Though once working, I experience a positive outcome and have no complaints. Pros Square appointments has everything in one for what is needed to run a business. It's also accessible anywhere which is very convenient. Cons The customization within an appointment is lacking. Review Source CK Caitlin K. Assistant Practice Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Squared UP My Schedule " December 2, 2024 5.0 Pros The ease of creating a schedule and maintaining it. Cons The amount of taxes on payments that are taken. Review Source BS Bonita S. Business Owner Alternative Medicine Used the software for: 2+ years ### "The Best Appointment Integration for Online Booking" December 28, 2021 5.0 I was one of the first Canadian adopters, and when I noticed a small issue with the postal code field (which at the time was set up for only American zip codes), which affected a client's ability to book a session with advance payment, Square support was quick to resolve the issue, and they offered me some free transaction fee coverage for my trouble. While I eventually switched to payment at the time of service, I appreciated how quickly and deftly my issue was resolved. Pros It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment. Cons Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session. Reason for choosing Square Appointments I saw other programs that were integrated to work with Square, but I trust Square so much, I waited for their team to come up with their own appointment program. I was one of the first Canadian adopters, and I can say that it has increased my business dramatically, as clients love being able to book me via my website without having to contact me first. So many people just want to act on their decision immediately, and I sometimes hear my phone ping late at night with a client booking me for a session the next day. I also love that Square allows me to set parameters, such as not allowing sessions to be booked online in less than 12 hours, so I have a reasonable amount of time to get ready for the first appointment of the day! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.