# Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Square Appointments the right Appointment Scheduling solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170263/Square-Appointments/reviews --- Square Appointments 4.5 (257) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Square Appointments Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JP Jess P Founder, CEO, Trichologist, CosmetologistBiotechnology, Self-employedUsed the software for: More than 2 years. “Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc.“ November 19, 2024 SB Samantha B AgentConsumer Services, Self-employedUsed the software for: More than 2 years. “I wish it didn’t abbreviate within text message reminders as that can be confusing for some users or customers.“ June 8, 2026 TL Tori L OnwerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup.“ November 19, 2024 nt nicole t Tax ProfessionalAccounting, Self-employedUsed the software for: More than 2 years. “It became a problem with using the app after the free trial.“ December 20, 2025 MC Miracle C StylistCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I enjoy square appointments because it also works with square payments. After I am done with my salon service I can just tell my stylist the last four of the credit card number to run.“ August 27, 2024 VR Veronica R OwnerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason.“ May 29, 2025 DE Dometo E Lash TechCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page.“ September 27, 2024 lb latoya b founderHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I didnt like how the appointment scheduler was limited, it seems to be challenging to set the appointments up to vary from day to day“ March 4, 2025 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zameeya J. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Square Appointments" April 15, 2026 5.0 I find my experience with Square Appointments to me efficient, accessible when necessary and beneficial to help manage all business needs. Pros I love how easy, simple and concise it is to navigate. The operative performance is user-friendly and efficient. Cons There honestly is not anything to notate here that I dislike about the Square Appointments interface. Review Source TL Tori L. Onwer Consumer Services Used the software for: 2+ years ### "My top pick for independent hairstylists" November 19, 2024 5.0 The experience with Square has been consistent. This is EXTREMELY important. Other appointment software I've used in the past have either had issues with connectivity, getting funds delivered to you in time, or irregular charges with fees. Having peace of mind knowing that the system is up and running smoothly is a huge relief. Pros Square Appointments is the best option for independent hairstylists. Not only is it affordable, but it's straightforward and easy to use. I have tried many of the other appointment booking services out there and I find Square to be the most reliable. They have great features like processing times which allow you to double book, online booking, an online waitlist, and an app for clients to use. They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup. I also love that Square has a savings account option so you can easily set aside a certain percentage of your sales for taxes or general savings. Cons Currently very happy with the service and I appreciate the efforts they are making to continually improve their product. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Square Appointments At the time, they were charging a fee for clients who booked online. Also didn't have a clear description of all the fees and I felt I was being overcharged. No phone number to call, you have to go through email for support. Felt uneasy with the setup for credit card processing and the use of my personal information. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The credit card system was constantly going down, and customer service was terrible. Review Source MW Marissa W. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Great for streamlining appointments " December 3, 2025 3.0 It was alright, I wasn’t impressed with the menus or the customer service when I needed specific help with something Pros I liked the accessibility of square appointments, clients could book easily and it streamlined my online booking system Cons I disliked the menus, I felt like they changed way too often and when I had to do some back end work it would take me forever to find something specific and became very frustrating Review Source KK Kaitlyn K. Hairstylist Cosmetics Used the software for: 2+ years ### "Simple and user friendly " April 12, 2026 5.0 This app was easy to use and I used it for around 8 years with no real issues or glitches. I’m grateful for how simple it is. Pros Very simple and easy to use. Straight forward an had many options. I didn’t have any formal training on it and picked up on everything very quickly. Cons I didn’t enjoy that the price continued to rise, and it felt like the value for the price did not go up equally. Review Source YC Yekaterina C. owner Education Management Used the software for: 2+ years ### "8 years of square appointments" October 9, 2025 5.0 I have been using it for about 8 years and so far did not find anything better than this application. Pros it's easy in use and understandable for the team. Very to make changes and also to sign in a new client. Cons the fee is a little high, cause it will be around 50 usd plus a fee per each transaction. It comes out a lot. Review Source JP Jess P. Founder, CEO, Trichologist, Cosmetologist Biotechnology Used the software for: 2+ years ### "Square Appointments: The truth" November 19, 2024 3.0 There are GREAT things about Square Appointments and there are things that need to have the kinks worked out, which happens with pretty much everything in life, yeah? BUT! We need y'all to listen to us and trust us. It feels like we're being mansplained with what we do and do not need in our Appointments. Square KDS and Retail have gotten overhauls and revamps and what not; what about Appointments? Pros Overall, Square Appointments has been leading the industry with features and integration. For the most part, it's easy to use and has been the benchmark by which all other platforms measure their offerings to their clients. I've been using Appointments for 6 years. There's a (few) reason(s) why. 1. POS Integration - no need for a separate processor; invoicing and various forms of payment flexibility. 2. Free Plan Option - solopreneurs can get their business up and running without feeling like they have to "pay to play" 3. Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc. 4. Booking Website Included - also easily integrates into Google, Instagram, and Facebook to use their "book now" features 5. Inventory 6. Employee Management, Location Management, Tip distribution, and Payroll capabilities 7. No-Show and cancellation protection 8. Detailed reporting capabilities 9. Waitlist Cons Although there is great progress and development within Appointments, there are still some VERY key features (BASIC NECESSITIES) that have been HIGHLY sought after for years and they're still not implemented. Also, do people that utilize Appointments not utilize anything else? Do we not sell retail? Do we not ship things out? Do we not have massive salons, businesses, etc. that would benefit greatly from restaurant capabilities? Let me ask it a different way. Let's create a story. You book your quarterly haircut. Got confirmation and everything synced and integrated into your calendar. Yay! Oh but what's this? Before I finalized my appointment, I was asked what new product I needed since the shampoo I purchased last time is almost out. Not only that, I could send a message to my stylist, giving some details about how my scalp is feeling this time and asking if I should stick with the same product. Oh my gosh....my stylist responded, gave great advice, and NOW they want to know if they should ship to me so I get it sooner or if I want to pick it up (prepaid) when I come to my appointment. SUPER cool! Fastforward to the day of my appointment and I'm getting a reminder that not only includes my appointment details, but it also includes confirmation about the retail I wanted, asks if I wanted to do any last minute appointment add-ons upgrades (even knows to already check my stylist's calendar so I know it won't back them up and have them rushing to complete the upgrade appropriately), AND sends whatever drink/food item I'd like to have ready for me when I arrive. Best. Service Provider. Ever. Top to bottom. Wouldn't you want to experience that? I recognize that ALL of those features probably can't exist...but what if they could?? Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Appointments I prefer the user interface to Vagaro, Schedulicity, Rosy, GlossGenius I know that I can speak to the people behind the platform and enact change (or at the very least have a conversation about enacting change) Review Source SK Scott K. Speech pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Square is easy for beginners" March 29, 2026 5.0 Square is easy to use and very fluid with its design. It was easy to see my appointments and add new patients. Pros It was easy to see and track all of my appointments. Patients get notifications and reminders of appointments and the software was easy to use. Cons There were occasional issues with the website version so I would always need to double check appointments were up to date using the phone app. Review Source Victoria H. HR Director Insurance Used the software for: 6-12 months ### "Decent online booking tool " January 10, 2026 3.0 Overall, once I find the link, my experience is good with booking appointments for my stylist and seeing availability Pros The ability to book my personal appointments with my hairstylist online and use their feature to see the appointments Cons Maybe I’m missing it, but I can’t seem to find an app and I feel like I have to look for the appointment link each time to book the appointment Review Source nT nicole T. Tax Professional Accounting Used the software for: 2+ years ### "Good app to use" December 20, 2025 3.0 My overall experience with square started off being great. I love the reminder and notification of clients, the calendar was easy to use, and the security was awesome to keep away spam. Pros the scheduling and appointment management is what I liked about using square. How easy it is to send invoices to customers for payments. Cons I least liked the bugs and issues with square and how the prices went up. It became a problem with using the app after the free trial. Review Source AA Alex A. Peer support and appointment director Computer Software Used the software for: I used a free trial ### "Square appointments review" March 29, 2026 4.0 Me and my wife had a really good experience with the square appointments would highly recommend it to anybody Pros My favorite thing about the software was the scheduling an appointment management. The task and project management was super helpful. Really easy the security was top the value for this software as well worth it! Cons It had a few bugs and issues to work took me a minute to figure out how everything worked once the way, the calendar set up‘s, but all around it was a super helpful tool Review Source RH Robyn H. Owner Automotive Used the software for: 6-12 months ### "Scheduling So Simple" February 18, 2025 5.0 I love that my customers are able to easily see what times I have available and schedule when works for them. The system also follows up for me with a reminder about their upcoming appointments which has cut my cancelation rates down significantly. Pros Scheduling made simple. Even if I'm unable to physically speak to my customer because I'm busy, they are still able to easily schedule with me so I don't miss a sale. Cons Honestly, I really don't have any complaints at this time. Review Source VR Veronica R. Owner Cosmetics Used the software for: Less than 6 months ### "Great start but needs improvement " May 29, 2025 3.0 Over all it got the job done however there are many areas to be fixed, and individual employees reports need to be available Pros I liked how easy it was to use and set up - it also looks very chic looking too for the client in the check out moment Cons AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason. We also colour coded all our different appointments yet that didnt work Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We just wanted to try something different Review Source KW Kassidi W. Ultrasonographer Medical Practice Used the software for: 1-2 years ### "Would 10/10 recommend" March 7, 2025 5.0 I would describe my overall experience with square appointments as excellent Pros What I love most about square appointments is how easy it is to manage. Cons What I like least about square appointments is the integration with quickbooks Review Source BM Bryan M. COO Medical Practice Used the software for: 2+ years ### "Appointments is a strong product, keep the innovation coming!" December 3, 2024 5.0 We've used Square Appointments since 2014, appreciate that they are still investing in it. Pros Platform is intuitive, uptime is great and there is ample access across platforms. Cons We need to accept appointments (which is an option) before they're confirmed. This prevents us from taking appointments straight from Google. Review Source ES Emilee S. Program Manager Education Management Used the software for: 1-2 years ### "Highly recommended for easy scheduling! " May 3, 2025 5.0 Using Square, it truly is so user friendly. I also love how it compiles clients accounts/data. Makes life so easy! Pros So easy to use and organize data. Also helps you can send appointment reminders and confirmation’s, too. Cons If I had to pick one thing I least like about Square, I’d have to say sometimes there can be a delay with reminders, however it’s not been frequent. Review Source JJ Jamilia J. Music Instructor Fine Art Used the software for: 2+ years ### "Square appointments" January 22, 2025 5.0 Overall experience is 10/10. I like that once you have an account; all receipts go to that email Pros It’s easy to make payments using my card when running errands. Cons There are no cons. I’ve never had a bad experience with this site. Review Source TK Taylor K. Engineer Hospitality Used the software for: 2+ years ### "The Square - for all your needs." January 16, 2025 4.0 Sometimes the application glitches and needs a reboot so can be slow starting up. Though once working, I experience a positive outcome and have no complaints. Pros Square appointments has everything in one for what is needed to run a business. It's also accessible anywhere which is very convenient. Cons The customization within an appointment is lacking. Review Source KK Kendall K. Employee Automotive Used the software for: 6-12 months ### "Square is the best!" January 25, 2025 5.0 Overall I had a great time using square! Pros I liked how easy it is to use and handy it has been from past experiences Cons The app can be slow at times but other than that it worked perfectly. Review Source CK Caitlin K. Assistant Practice Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Squared UP My Schedule " December 2, 2024 5.0 Pros The ease of creating a schedule and maintaining it. Cons The amount of taxes on payments that are taken. Review Source Ava H. Senior Staff Engineer Computer Software Used the software for: 6-12 months ### "Streamlined Appointment Scheduling" October 8, 2024 5.0 Square Appointments is great for scheduling and managing client appointments efficiently, but getting access to advanced tools requires a higher subscription level. Pros I set up a client appointment, and the automatic reminder made sure they showed up on time without me needing to manually send messages. Cons When I needed detailed sales reports, I realized I had to upgrade to a more expensive plan to access those features. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Great and dependable site" December 1, 2024 5.0 Square Appointments has a system that flows well between being able to schedule and also adding to my calendar Pros I liked the ease of scheduling and the website itself felt very clean and streamlined Cons I can’t think of any cons with using Square appointments Review Source LY Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: 6-12 months ### "Square Appointments 2025" December 25, 2025 5.0 Pros Square is a brand that is overall very user friendly and Square appointments follows this as well as anyone could use it. Cons Square Appointments is very user friendly but can feel overwhelming if you are unfamiliar with Square. Review Source PW Paul W. Procurement Construction Used the software for: 6-12 months ### "Square appointments is the best" September 16, 2024 5.0 A positive and productive experience. You've got to give it a try Pros Ease of use. No confusion in appointments being set. Cons I have no complaints about square appointments. Review Source WM Whitney M. Associate Legal Services Used the software for: 1-2 years ### "Square Appointments Makes Booking Services Easy" September 6, 2024 5.0 Overall, square appointments are easy to use and low cost. A great way to manage business. Pros Square appointments are quick and easy to book! Very easy to use! Cons No cons—square appointments are easy to use! Review Source BS Bonita S. Business Owner Alternative Medicine Used the software for: 2+ years ### "The Best Appointment Integration for Online Booking" December 28, 2021 5.0 I was one of the first Canadian adopters, and when I noticed a small issue with the postal code field (which at the time was set up for only American zip codes), which affected a client's ability to book a session with advance payment, Square support was quick to resolve the issue, and they offered me some free transaction fee coverage for my trouble. While I eventually switched to payment at the time of service, I appreciated how quickly and deftly my issue was resolved. Pros It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment. Cons Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session. Reason for choosing Square Appointments I saw other programs that were integrated to work with Square, but I trust Square so much, I waited for their team to come up with their own appointment program. I was one of the first Canadian adopters, and I can say that it has increased my business dramatically, as clients love being able to book me via my website without having to contact me first. So many people just want to act on their decision immediately, and I sometimes hear my phone ping late at night with a client booking me for a session the next day. I also love that Square allows me to set parameters, such as not allowing sessions to be booked online in less than 12 hours, so I have a reasonable amount of time to get ready for the first appointment of the day! Review Source Similar Products Featured ## Related categories [Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.