--- title: "Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Square Appointments the right Appointment Scheduling solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170263/Square-Appointments/reviews/" page_type: "reviews" language: "en" --- Square Appointments 4.5 (262) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 9th, 2026 # Reviews of Square Appointments Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JP Jess P Founder, CEO, Trichologist, CosmetologistBiotechnology, Self-employedUsed the software for: More than 2 years. “Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc.“ November 19, 2024 SB Samantha B AgentConsumer Services, Self-employedUsed the software for: More than 2 years. “I wish it didn’t abbreviate within text message reminders as that can be confusing for some users or customers.“ June 8, 2026 TL Tori L OnwerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup.“ November 19, 2024 VR Veronica R OwnerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason.“ May 29, 2025 DE Dometo E Lash TechCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page.“ September 27, 2024 lb latoya b founderHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I didnt like how the appointment scheduler was limited, it seems to be challenging to set the appointments up to vary from day to day“ March 4, 2025 RH Robyn H OwnerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “The system also follows up for me with a reminder about their upcoming appointments which has cut my cancelation rates down significantly.“ February 18, 2025 DE Dometo E Lash TechCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Also, the appointment setting section did not have a place for client to pay deposits.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Schedule with Square!" March 7, 2026 5.0 Overall the experience has been seamless and incredibly user friendly! I remain excited to continue integrating Square Appointments to all of our services. Pros I was thrilled at how easy it was to implement Square Appointments! Our team is always on the go so we needed a tool that would seamlessly allow us to schedule appointments with our clients! Cons So far- NO cons! It has been fully adopted by the team and everyone is pleased with how easy it was to adopt to our daily routines! Review Source Zameeya J. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Square Appointments" April 15, 2026 5.0 I find my experience with Square Appointments to me efficient, accessible when necessary and beneficial to help manage all business needs. Pros I love how easy, simple and concise it is to navigate. The operative performance is user-friendly and efficient. Cons There honestly is not anything to notate here that I dislike about the Square Appointments interface. Review Source MW Marissa W. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Great for streamlining appointments " December 3, 2025 3.0 It was alright, I wasn’t impressed with the menus or the customer service when I needed specific help with something Pros I liked the accessibility of square appointments, clients could book easily and it streamlined my online booking system Cons I disliked the menus, I felt like they changed way too often and when I had to do some back end work it would take me forever to find something specific and became very frustrating Review Source SB Samantha B. Agent Consumer Services Used the software for: 2+ years ### "Great tool for small businesses " June 8, 2026 5.0 Overall it is a great tool for payments as well as scheduling appointments. Square is a leader in this area. Pros There is a little but of a learning curve but I did like how easy it is to click and be directed to the appointment info. Cons I wish it didn’t abbreviate within text message reminders as that can be confusing for some users or customers. Review Source KK Kaitlyn K. Hairstylist Cosmetics Used the software for: 2+ years ### "Simple and user friendly " April 12, 2026 5.0 This app was easy to use and I used it for around 8 years with no real issues or glitches. I’m grateful for how simple it is. Pros Very simple and easy to use. Straight forward an had many options. I didn’t have any formal training on it and picked up on everything very quickly. Cons I didn’t enjoy that the price continued to rise, and it felt like the value for the price did not go up equally. Review Source SK Scott K. Speech pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Square is easy for beginners" March 29, 2026 5.0 Square is easy to use and very fluid with its design. It was easy to see my appointments and add new patients. Pros It was easy to see and track all of my appointments. Patients get notifications and reminders of appointments and the software was easy to use. Cons There were occasional issues with the website version so I would always need to double check appointments were up to date using the phone app. Review Source Victoria H. HR Director Insurance Used the software for: 6-12 months ### "Decent online booking tool " January 10, 2026 3.0 Overall, once I find the link, my experience is good with booking appointments for my stylist and seeing availability Pros The ability to book my personal appointments with my hairstylist online and use their feature to see the appointments Cons Maybe I’m missing it, but I can’t seem to find an app and I feel like I have to look for the appointment link each time to book the appointment Review Source nT nicole T. Tax Professional Accounting Used the software for: 2+ years ### "Good app to use" December 20, 2025 3.0 My overall experience with square started off being great. I love the reminder and notification of clients, the calendar was easy to use, and the security was awesome to keep away spam. Pros the scheduling and appointment management is what I liked about using square. How easy it is to send invoices to customers for payments. Cons I least liked the bugs and issues with square and how the prices went up. It became a problem with using the app after the free trial. Review Source BY Bree Y. clerk Utilities Used the software for: I used a free trial ### "Square Appointments" January 6, 2026 5.0 Pros Most businesses opt to not hire a secretary or receptionist. Square appointments fills exactly that position and still gives the owner/team ways to coordinate and manage the flow of their appointments. Cons I do not have cons to report at this time for Square Appointments. Only down side would be a slight learning curve for new users, which is very minimal and to be anticipated with any new product. Review Source FE Fatemeh E. Data Analyst Retail Used the software for: Less than 6 months ### "Easy to Use and Saves Time for Booking Appoinment" June 19, 2026 4.0 Pros I liked that it was easy to use and helped me manage appointments and scheduling. The interface was simple and saved me time. Cons I didn’t like that some features felt limited, and it could take a little time to find certain settings. More customization options would make it better. Review Source TL Tori L. Onwer Consumer Services Used the software for: 2+ years ### "My top pick for independent hairstylists" November 19, 2024 5.0 The experience with Square has been consistent. This is EXTREMELY important. Other appointment software I've used in the past have either had issues with connectivity, getting funds delivered to you in time, or irregular charges with fees. Having peace of mind knowing that the system is up and running smoothly is a huge relief. Pros Square Appointments is the best option for independent hairstylists. Not only is it affordable, but it's straightforward and easy to use. I have tried many of the other appointment booking services out there and I find Square to be the most reliable. They have great features like processing times which allow you to double book, online booking, an online waitlist, and an app for clients to use. They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup. I also love that Square has a savings account option so you can easily set aside a certain percentage of your sales for taxes or general savings. Cons Currently very happy with the service and I appreciate the efforts they are making to continually improve their product. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Square Appointments At the time, they were charging a fee for clients who booked online. Also didn't have a clear description of all the fees and I felt I was being overcharged. No phone number to call, you have to go through email for support. Felt uneasy with the setup for credit card processing and the use of my personal information. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The credit card system was constantly going down, and customer service was terrible. Review Source TN Tomm N. Luthier Music Used the software for: 1-2 years ### "Square Appointment is a keystone to our business " November 19, 2024 5.0 Our business and operation is dependent on Square Appointments. We like the clear communication and ease of use. Pros Quick and easy to sync with Google Calendar. We use it for multiple appointments. Cons We cannot edit outgoing text messages. I wrote this and when I checked, Square has updated and made custom SMS a reality now! The Customer database exporting is not great into Google Contacts. Alternatives considered [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Reason for choosing Square Appointments Ecosystem of Square Appointments and POS and website Review Source DE Dometo E. Lash Tech Cosmetics Used the software for: 1-2 years ### "Square Appointments is Perfect For New Business Owners " September 27, 2024 5.0 My overall experience with Square Appointments was very nice because of how easily it was for my clients to book me on Google directly. If you’re a new business owner, use Square Appointments to make your life a lot easier. Pros I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page. This was very convenient and made running a lash business so much easier Cons I didn’t like the fact that I had to download different Square apps for different functions that I needed. For example I had to have Square Appointments setter installed and Square Payment Processor installed separately. It would be nice to do multiple functions on one Square app instead of having to install different apps every time. Also, the appointment setting section did not have a place for client to pay deposits. This was very critical for me to have, and was the main reason why I started looking for other apps that had this functionality working better on their platforms. Square said they had it but every time I tried to set it up, it didn’t work. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Square Appointments Because it integrates easily with Google Business and has a free version, which is convenient when you’re just starting out as a new business owner Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Because I wanted to take deposits from my clients and at the same time have them put their card on their profile to make checking out easier. Square Appointments interface on this functionality struggled a bit and that’s why I switched Review Source CG Cardi G. Sales Retail Used the software for: 6-12 months ### "User Friendly" May 29, 2025 4.0 I've received good feedback from users and clients, will continue using this product as it is free to use. Pros Square appointments is an easy way to have my clients book. Easy to navigate and user friendly. I recommend! Cons It doesn't offer as many features as other appointment setting applications, however it works for what I need it to do. Review Source VR Veronica R. Owner Cosmetics Used the software for: Less than 6 months ### "Great start but needs improvement " May 29, 2025 3.0 Over all it got the job done however there are many areas to be fixed, and individual employees reports need to be available Pros I liked how easy it was to use and set up - it also looks very chic looking too for the client in the check out moment Cons AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason. We also colour coded all our different appointments yet that didnt work Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We just wanted to try something different Review Source GS Gabrielle S. Owner Founder Individual & Family Services Used the software for: 1-2 years ### "Why you should and shouldn't use Square Appointments " February 27, 2025 4.0 Overall, I think it is a good product but for what it's worth, I think they charge too much for the issues that I have experienced with them. Pros How I was able to make appointments on the go from my phone. Cons It would go down often. It was very frustrating. Review Source CD Coty D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent product" March 13, 2025 5.0 Pros I like that there is ease of access when it comes to scheduling directly from your website. Cons There is no cons that I have to report at this time. Review Source ES Emilee S. Program Manager Education Management Used the software for: 1-2 years ### "Highly recommended for easy scheduling! " May 3, 2025 5.0 Using Square, it truly is so user friendly. I also love how it compiles clients accounts/data. Makes life so easy! Pros So easy to use and organize data. Also helps you can send appointment reminders and confirmation’s, too. Cons If I had to pick one thing I least like about Square, I’d have to say sometimes there can be a delay with reminders, however it’s not been frequent. Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: Less than 6 months ### "May Ease Workflow Depending on Business Type" February 13, 2025 3.0 Pros I liked that I would be able to integrate it with the same system I use for processing payments. Cons It was not as simple to set up as I needed at the time. Review Source SP Sam P. Content Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple to use schedule manager" January 17, 2025 5.0 Really solid. It accomplishes exactly what I needed it to do (it does as advertised) Pros Calendar integration is super easy and saves a ton of time. Cons Its official integrations are really polished, but it's not the most flexible platform for any non official integration. Review Source TE Taya E. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Book with Square!" May 14, 2025 4.0 Pros I like that it is easily accessible and clear. You can easily access your appointment details and I also really like that it sends text messages with appointment information. Cons I have not experienced any cons while using Square appointments, but I have noticed sometimes it can be slow to load. Review Source AW Abby W. Communications Specialist Higher Education Used the software for: 1-2 years ### "Square Appointments - Booking Made Easy" December 2, 2024 5.0 Pros I like how easy it is to make bookings through Square Appointments. I never find myself having trouble creating an appointment or booking using Square. Cons There's nothing I don't enjoy about Square Appointments. Its ease of use is incredibly helpful. Review Source Ava H. Senior Staff Engineer Computer Software Used the software for: 6-12 months ### "Streamlined Appointment Scheduling" October 8, 2024 5.0 Square Appointments is great for scheduling and managing client appointments efficiently, but getting access to advanced tools requires a higher subscription level. Pros I set up a client appointment, and the automatic reminder made sure they showed up on time without me needing to manually send messages. Cons When I needed detailed sales reports, I realized I had to upgrade to a more expensive plan to access those features. Review Source BS Bonita S. Business Owner Alternative Medicine Used the software for: 2+ years ### "The Best Appointment Integration for Online Booking" December 28, 2021 5.0 I was one of the first Canadian adopters, and when I noticed a small issue with the postal code field (which at the time was set up for only American zip codes), which affected a client's ability to book a session with advance payment, Square support was quick to resolve the issue, and they offered me some free transaction fee coverage for my trouble. While I eventually switched to payment at the time of service, I appreciated how quickly and deftly my issue was resolved. Pros It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment. Cons Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session. Reason for choosing Square Appointments I saw other programs that were integrated to work with Square, but I trust Square so much, I waited for their team to come up with their own appointment program. I was one of the first Canadian adopters, and I can say that it has increased my business dramatically, as clients love being able to book me via my website without having to contact me first. So many people just want to act on their decision immediately, and I sometimes hear my phone ping late at night with a client booking me for a session the next day. I also love that Square allows me to set parameters, such as not allowing sessions to be booked online in less than 12 hours, so I have a reasonable amount of time to get ready for the first appointment of the day! Review Source AU Allison U. Aesthetician Cosmetics Used the software for: 2+ years ### "Square appointments in salon setting " January 15, 2023 5.0 Very good experience and recommend to everyone in the same insaturé as me Pros Easy to use and syncs with the square app for easy client payment. Cons I don’t have anything that I don’t care for at this time Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Appointments Easy to use and compatible with square app Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.