--- title: "Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Square Appointments the right Appointment Scheduling solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170263/Square-Appointments/reviews/" page_type: "reviews" language: "en" --- Square Appointments 4.5 (260) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Square Appointments Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JP Jess P Founder, CEO, Trichologist, CosmetologistBiotechnology, Self-employedUsed the software for: More than 2 years. “Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc.“ November 19, 2024 SB Samantha B AgentConsumer Services, Self-employedUsed the software for: More than 2 years. “I wish it didn’t abbreviate within text message reminders as that can be confusing for some users or customers.“ June 8, 2026 TL Tori L OnwerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup.“ November 19, 2024 VR Veronica R OwnerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “AI assistant lost us lots of clients - as well as the charge to credit card on file did not work for us for some reason.“ May 29, 2025 MC Miracle C StylistCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I enjoy square appointments because it also works with square payments. After I am done with my salon service I can just tell my stylist the last four of the credit card number to run.“ August 27, 2024 lb latoya b founderHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I didnt like how the appointment scheduler was limited, it seems to be challenging to set the appointments up to vary from day to day“ March 4, 2025 DE Dometo E Lash TechCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page.“ September 27, 2024 DE Dometo E Lash TechCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Also, the appointment setting section did not have a place for client to pay deposits.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zameeya J. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Square Appointments" April 15, 2026 5.0 I find my experience with Square Appointments to me efficient, accessible when necessary and beneficial to help manage all business needs. Pros I love how easy, simple and concise it is to navigate. The operative performance is user-friendly and efficient. Cons There honestly is not anything to notate here that I dislike about the Square Appointments interface. Review Source ML Mateo L. Owner Consumer Services Used the software for: 2+ years ### "Square Up is an affordable Booking software for Service Providers" November 26, 2024 5.0 We've been with Square going on 4 years and in that time, we've seen a ton of new improvements and updates that have really simplified Appointment booking for us. We're all about automation to reduce the amount of manual admin work so we can focus on our craft and Square meets our needs! Pros Square Appointments is a great affordable option for service providers (hairstylists, tattoo artists, lash techs, tint installers...). In addition to handling booking for you, you can add on other subscriptions as needed so you have full control to customize the software as your business grows. They also have a robust Feature Request forum & beta program which shows how committed they are to making their products work across their customers needs. Cons Other Appointment Scheduling platforms may have a few more niche-specific features - but that also comes with a significant added cost. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Square Appointments More affordable sine they have an la carte pricing structure. Review Source MW Marissa W. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Great for streamlining appointments " December 3, 2025 3.0 It was alright, I wasn’t impressed with the menus or the customer service when I needed specific help with something Pros I liked the accessibility of square appointments, clients could book easily and it streamlined my online booking system Cons I disliked the menus, I felt like they changed way too often and when I had to do some back end work it would take me forever to find something specific and became very frustrating Review Source DP Doran P. Esthetician Retail Used the software for: 2+ years ### "Perfect Software for Estheticians " November 19, 2024 5.0 Square Appointments was easy to set up and use. I have a ton of SKUs and that took the longest. Services setup was easy. Online setup was easy. Getting clients to use the online booking was easy. Pros Square appointments is great for my little skincare studio and boutique. I like seeing all my appointments in one place. How easy it is for clients to book/change/reschedule themselves with an account. It was easy to incorporate my reports, marketing and social media with Square Appointments. Plus, I can check clients out from the calendar and keep track of all their previous purchase and recommendations in one place. Cons I'd like more charting abilities and notes for clients' services. Review Source TL Tori L. Onwer Consumer Services Used the software for: 2+ years ### "My top pick for independent hairstylists" November 19, 2024 5.0 The experience with Square has been consistent. This is EXTREMELY important. Other appointment software I've used in the past have either had issues with connectivity, getting funds delivered to you in time, or irregular charges with fees. Having peace of mind knowing that the system is up and running smoothly is a huge relief. Pros Square Appointments is the best option for independent hairstylists. Not only is it affordable, but it's straightforward and easy to use. I have tried many of the other appointment booking services out there and I find Square to be the most reliable. They have great features like processing times which allow you to double book, online booking, an online waitlist, and an app for clients to use. They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup. I also love that Square has a savings account option so you can easily set aside a certain percentage of your sales for taxes or general savings. Cons Currently very happy with the service and I appreciate the efforts they are making to continually improve their product. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Square Appointments At the time, they were charging a fee for clients who booked online. Also didn't have a clear description of all the fees and I felt I was being overcharged. No phone number to call, you have to go through email for support. Felt uneasy with the setup for credit card processing and the use of my personal information. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) The credit card system was constantly going down, and customer service was terrible. Review Source JP Jess P. Founder, CEO, Trichologist, Cosmetologist Biotechnology Used the software for: 2+ years ### "Square Appointments: The truth" November 19, 2024 3.0 There are GREAT things about Square Appointments and there are things that need to have the kinks worked out, which happens with pretty much everything in life, yeah? BUT! We need y'all to listen to us and trust us. It feels like we're being mansplained with what we do and do not need in our Appointments. Square KDS and Retail have gotten overhauls and revamps and what not; what about Appointments? Pros Overall, Square Appointments has been leading the industry with features and integration. For the most part, it's easy to use and has been the benchmark by which all other platforms measure their offerings to their clients. I've been using Appointments for 6 years. There's a (few) reason(s) why. 1. POS Integration - no need for a separate processor; invoicing and various forms of payment flexibility. 2. Free Plan Option - solopreneurs can get their business up and running without feeling like they have to "pay to play" 3. Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc. 4. Booking Website Included - also easily integrates into Google, Instagram, and Facebook to use their "book now" features 5. Inventory 6. Employee Management, Location Management, Tip distribution, and Payroll capabilities 7. No-Show and cancellation protection 8. Detailed reporting capabilities 9. Waitlist Cons Although there is great progress and development within Appointments, there are still some VERY key features (BASIC NECESSITIES) that have been HIGHLY sought after for years and they're still not implemented. Also, do people that utilize Appointments not utilize anything else? Do we not sell retail? Do we not ship things out? Do we not have massive salons, businesses, etc. that would benefit greatly from restaurant capabilities? Let me ask it a different way. Let's create a story. You book your quarterly haircut. Got confirmation and everything synced and integrated into your calendar. Yay! Oh but what's this? Before I finalized my appointment, I was asked what new product I needed since the shampoo I purchased last time is almost out. Not only that, I could send a message to my stylist, giving some details about how my scalp is feeling this time and asking if I should stick with the same product. Oh my gosh....my stylist responded, gave great advice, and NOW they want to know if they should ship to me so I get it sooner or if I want to pick it up (prepaid) when I come to my appointment. SUPER cool! Fastforward to the day of my appointment and I'm getting a reminder that not only includes my appointment details, but it also includes confirmation about the retail I wanted, asks if I wanted to do any last minute appointment add-ons upgrades (even knows to already check my stylist's calendar so I know it won't back them up and have them rushing to complete the upgrade appropriately), AND sends whatever drink/food item I'd like to have ready for me when I arrive. Best. Service Provider. Ever. Top to bottom. Wouldn't you want to experience that? I recognize that ALL of those features probably can't exist...but what if they could?? Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Appointments I prefer the user interface to Vagaro, Schedulicity, Rosy, GlossGenius I know that I can speak to the people behind the platform and enact change (or at the very least have a conversation about enacting change) Review Source KK Kaitlyn K. Hairstylist Cosmetics Used the software for: 2+ years ### "Simple and user friendly " April 12, 2026 5.0 This app was easy to use and I used it for around 8 years with no real issues or glitches. I’m grateful for how simple it is. Pros Very simple and easy to use. Straight forward an had many options. I didn’t have any formal training on it and picked up on everything very quickly. Cons I didn’t enjoy that the price continued to rise, and it felt like the value for the price did not go up equally. Review Source SK Scott K. Speech pathologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Square is easy for beginners" March 29, 2026 5.0 Square is easy to use and very fluid with its design. It was easy to see my appointments and add new patients. Pros It was easy to see and track all of my appointments. Patients get notifications and reminders of appointments and the software was easy to use. Cons There were occasional issues with the website version so I would always need to double check appointments were up to date using the phone app. Review Source Victoria H. HR Director Insurance Used the software for: 6-12 months ### "Decent online booking tool " January 10, 2026 3.0 Overall, once I find the link, my experience is good with booking appointments for my stylist and seeing availability Pros The ability to book my personal appointments with my hairstylist online and use their feature to see the appointments Cons Maybe I’m missing it, but I can’t seem to find an app and I feel like I have to look for the appointment link each time to book the appointment Review Source AA Alex A. Peer support and appointment director Computer Software Used the software for: I used a free trial ### "Square appointments review" March 29, 2026 4.0 Me and my wife had a really good experience with the square appointments would highly recommend it to anybody Pros My favorite thing about the software was the scheduling an appointment management. The task and project management was super helpful. Really easy the security was top the value for this software as well worth it! Cons It had a few bugs and issues to work took me a minute to figure out how everything worked once the way, the calendar set up‘s, but all around it was a super helpful tool Review Source RH Robyn H. Owner Automotive Used the software for: 6-12 months ### "Scheduling So Simple" February 18, 2025 5.0 I love that my customers are able to easily see what times I have available and schedule when works for them. The system also follows up for me with a reminder about their upcoming appointments which has cut my cancelation rates down significantly. Pros Scheduling made simple. Even if I'm unable to physically speak to my customer because I'm busy, they are still able to easily schedule with me so I don't miss a sale. Cons Honestly, I really don't have any complaints at this time. Review Source HDL Helenie Dorothy L. Healthcare VA Hospital & Health Care Used the software for: 2+ years ### "Healthcare VA " April 5, 2025 5.0 It's easy to use overall in both patient and office perspective. Pros It's easy to get patient's information from it. Cons Sometimes patients can send appointment request with incomplete information. Review Source GS Gabrielle S. Owner Founder Individual & Family Services Used the software for: 1-2 years ### "Why you should and shouldn't use Square Appointments " February 27, 2025 4.0 Overall, I think it is a good product but for what it's worth, I think they charge too much for the issues that I have experienced with them. Pros How I was able to make appointments on the go from my phone. Cons It would go down often. It was very frustrating. Review Source KY Kimberly Y. Customer Support Representative Building Materials Used the software for: Less than 6 months ### "Square Appointments" August 12, 2025 5.0 I have had a great experience with Square appointments and the amount of customer I have book has really helped me and the business. Pros The convince of being able to see who books with me and not having to physically get in contact with the customer. Makes it easier and quicker in setting appointments. Even when I'm busy, appointments can still be made. Cons There is nothing I feel I am unhappy with regarding Square appointments. I think the way Square appointments is running right now is great. Review Source ES Emilee S. Program Manager Education Management Used the software for: 1-2 years ### "Highly recommended for easy scheduling! " May 3, 2025 5.0 Using Square, it truly is so user friendly. I also love how it compiles clients accounts/data. Makes life so easy! Pros So easy to use and organize data. Also helps you can send appointment reminders and confirmation’s, too. Cons If I had to pick one thing I least like about Square, I’d have to say sometimes there can be a delay with reminders, however it’s not been frequent. Review Source JJ Jamilia J. Music Instructor Fine Art Used the software for: 2+ years ### "Square appointments" January 22, 2025 5.0 Overall experience is 10/10. I like that once you have an account; all receipts go to that email Pros It’s easy to make payments using my card when running errands. Cons There are no cons. I’ve never had a bad experience with this site. Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: Less than 6 months ### "May Ease Workflow Depending on Business Type" February 13, 2025 3.0 Pros I liked that I would be able to integrate it with the same system I use for processing payments. Cons It was not as simple to set up as I needed at the time. Review Source KK Kendall K. Employee Automotive Used the software for: 6-12 months ### "Square is the best!" January 25, 2025 5.0 Overall I had a great time using square! Pros I liked how easy it is to use and handy it has been from past experiences Cons The app can be slow at times but other than that it worked perfectly. Review Source VR Verified Reviewer Artist and Owner Arts and Crafts Used the software for: 1-2 years ### "A great tool with my Square account" November 15, 2024 4.0 It is easy to use when I need to book clients. But typically I am the one who is booking them not my clients. Pros Its connected to my square account which I use often and can see my appointments when they are booked. Cons I do not use it a lot and would like to use it more with my clients. Review Source TE Taya E. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Book with Square!" May 14, 2025 4.0 Pros I like that it is easily accessible and clear. You can easily access your appointment details and I also really like that it sends text messages with appointment information. Cons I have not experienced any cons while using Square appointments, but I have noticed sometimes it can be slow to load. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Great and dependable site" December 1, 2024 5.0 Square Appointments has a system that flows well between being able to schedule and also adding to my calendar Pros I liked the ease of scheduling and the website itself felt very clean and streamlined Cons I can’t think of any cons with using Square appointments Review Source JS Julie S. First Lady Food & Beverages Used the software for: Less than 6 months ### "Use Square Appointments TODAY!" January 8, 2025 5.0 Super easy!! Why not give it a try today... Pros Its super easy to book an appointment and everyone is on the same page. Cons Its all good. Super simple to walk through it. Review Source LY Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: 6-12 months ### "Square Appointments 2025" December 25, 2025 5.0 Pros Square is a brand that is overall very user friendly and Square appointments follows this as well as anyone could use it. Cons Square Appointments is very user friendly but can feel overwhelming if you are unfamiliar with Square. Review Source MC Miracle C. Stylist Cosmetics Used the software for: 1-2 years ### "Highly Recommend " August 27, 2024 5.0 I enjoy square appointments because it also works with square payments. After I am done with my salon service I can just tell my stylist the last four of the credit card number to run. It is also easy to reschedule and make changes. Pros I enjoy the fact that after your first appointment it saves your info and after that you can just enter your phone number and everything else will prefill and it makes it way easier to schedule your appt. Cons To be honest I don't have any complaints at this moment. Review Source RG Ricky G. Owner Consumer Services Used the software for: 1-2 years ### "Square Appointments for Salons " August 3, 2023 5.0 I think my overall experience with square appointments booking system has been a great one. I rarely had to contact support and when I have any issues were resolved swiftly. Pros I love the calendar syncing and ease of booking and calendar management features but it's a toss up with the customer database. We couldn't function without any one of these features Cons I didn't like that I had to pay up to a new tier and the only added feature I needed was the ability to point my domain name to my square booking site. Reason for choosing Square Appointments Square seemed to be the best for with the calendar syncing. 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