--- title: "Page 4 | Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Square Appointments the right Appointment Scheduling solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170263/Square-Appointments/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Square Appointments 4.5 (263) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of Square Appointments ## Showing most helpful reviews Showing 76-100 of 263 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Barbershop owner Used the software for: 1-3 years ### "Square for barbershop " July 26, 2021 3.0 I’m currently searching for another appointment system that has some of the features square is lacking, there’s just many things Square should offer for the beauty industry that they don’t and for such a big company they would be such a small changes I don’t understand why they don’t initiate them. Pros Square is one of the first POS systems that I used so I’m very familiar with it. It integrates easily with many different applications and has a fair amount of necessary features. Cons I pay a lot of money to use square for appointments square for payroll square for POS square for marketing etc. etc. I hate that every part of Square has a different app I wish I could all just be in one and I hate how they charge for every little thing, boy they make a ton of money off me and their customer service is horrible Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro’s inventory management was too time consuming Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reasons for choosing Square Appointments Because I’m more familiar with it Review Source Melody J. Salon Owner & Educator Used the software for: 3-5 years ### "It served us well!" May 18, 2023 5.0 Pros I love the streamline look of it on the customer side of things. The appointment scheduler was easy to use. There are a lot of options for salons on the backend with Square that I did enjoy. Cons It could be difficult to use on the business end. I hated that the app and the desktop version were so different. To make adjustments on my stylists booking options, I'd have to check in three different places to make sure everything looked correct online. The customer service was not great all the time or easy to get too. I am someone who does enough research and figures things out on my own, but for people who aren't great at problem solving, this isn't an easy app to use. Review Source Lorrie E. Independent Consultant Used the software for: 1-3 years ### "Square appointments allows seamless appointment setting." June 3, 2021 4.0 Allowing clients to 0ay at appointment set up makes a smooth transition without multiple steps from other processors. Pros Square appointments is easy to use and features everything that a small service oriented business needs. I love that clients can pay for the service from the appointment page. Cons At first I was confused on how to make payment from appointment window optional. The steps could have been more clear. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) I switched because I was using square online band decide to give square appointments a try. Review Source Owner Used the software for: 3-5 years ### "Square is the best online booking system!" March 23, 2026 5.0 I rave about Square to anyone needing to find a great booking system. It really is an all in one - including the option to send out emails to clients who subscribe to that option. I will never use another system for my business! Pros Square makes my business run so smoothly. Clients use the online booking with no issues, including the rescheduling option. This saves me so much time! The appointment reminder texts/emails are also a huge plus to prevent no shows. Cons There is nothing that I don’t like with Square. They have clearly put a lot into this app and have made it very user friendly for all different users. Review Source Salon Owner Used the software for: 3-5 years ### "Tiered pricing mistake " February 7, 2022 3.0 I was happy until they mucked up their pricing. With no option to continue select services without now paying $30/m vs FREE it’s a real sign for me to move on. How could you not consider that multi provider salons are phasing out and many more single suite clients would like to try Square? I have been using this for nearly 5 years and I will be leaving. Pros I used to love this free service. Used with the other services it was easy and convenient for both me and my guests. Cons Misappropriated tier pricing has driven me away. As a single person, I do not need to Italian the multiple locations or employee services but cannot retain confirmation and reminder contacts without paying $30/m. Other providers will do this and more for free. Review Source Investigator Used the software for: 1-3 years ### "Bundle with Square" May 30, 2023 4.0 If the person is already using Square I would 100% recommend Square Appointments. If not, I'd still recommend they checked it out for sure but maybe look at some others as well. Pros First off, this is really convenient for Square Point of Sale (P.O.S.) and payments users. Doing business with just one company is definitely preferable to using two or three. Less passwords and account information to remember, configure, and pay for. I think Square is a good company altogether, they're reputable and established. The Square Appointments app has a tidy layout that's easy to multi task from. Pop open the app and check the schedule or set reminders, either way no messaging or calling to figure out a time and day. Take care of payments and customer information in the same place. Cons Reaching out to Square for customer support or feature requests was the one place I felt dissatisfied. I don't think it should take so long especially now that it's a paid service. It's not like this for Squares other products so I don't really understand why either. Switched from [BookyWay](https://www.capterra.com/p/244796/gymtrainer/) I just didn't like it Review Source Bridal specialist Bridal specialist Used the software for: 3-5 years ### "Great app for salon and bridal events! " November 15, 2022 4.0 Overall love square appointments way more than other scheduling apps we’ve used. It is the easiest and most customizable. Pros User friendly, easy to edit, easy to customize in general appointments. Individual appointments are easy to customize but a little more time needed. Cons The app glitches when it comes to the required cc on file. Even if that option is selected in settings, some clients somehow still bypass it. This is a big deal when they are new clients and end up being a no show. Review Source Self employed Self employed Used the software for: 3-5 years ### "Love this software " August 2, 2021 5.0 My overall experience with this software is awesome and I wouldn’t use anything else it’s that great Pros I love the fact that it’s easy to use and that it’s easy for my clients to use this has help my business greatly Cons There is nothing I don’t like about this software because it has been great and I couldn’t live with out it Review Source Teacher Used the software for: 1-3 years ### "User Friendly and Convenient " December 6, 2022 5.0 I have always had positive experiences with Square Software. Pros I appreciate all the different features that Square has, from scheduling appointments, to messaging a client, to paying for services. It is nice that all of this information is in one spot. Cons I have always had positive experiences with Square Software. Review Source Director Used the software for: Less than 1 year ### "Keep on track with square " November 24, 2024 5.0 Easy to use information stored easy and easy to follow Pros I really liked this system it was so easy to use and a great help in my business Cons There was nothing to dislike it was a very good product Review Source Licensed Massage Therapist Used the software for: 1-3 years ### "Square Appointments Does NOT Protect Your Time" June 15, 2023 3.0 Okay to get the ball rolling at my practice, but ultimately doesn't provide what they promise. Pros I appreciate that they have a free version - ideal for people with a low budget who are just starting out. Cons Square offers "no show protection" by requiring a card to book an appointment, yet they allow clients to delete this right after booking without notifying me. This used to be a free feature, and now they're charging for something that doesn't truly protect the user. Customer service is not as responsive or invested as other services I've used. Review Source freelancer/self-employ Used the software for: 1-3 years ### "Square is a good and easy to use software." August 25, 2022 5.0 Overall, it's good enough for me to continue use it. I recommended Square to one of my friends who starts her own retail business as well. If it's possible , I wish Square can lower down the credit cards payment process fee. Pros I like it's easy to set up and not expensive to start with just personal (no timeworker) use. No monthly fee is my most like part . It comes with a good monthly report for your business. Cons There's one thing I don't like is the 2.6% processing fee on credit cards payment . For a small business , it's too much for personal use. Review Source Registered Massage Therapist Registered Massage Therapist Used the software for: 1-3 years ### "Easy to use and Free!" March 30, 2023 5.0 Easy for my clients to schedule, rebook and cancel and reduced my phone calls I had to attend to significantly. Pros Easy to use and free! It doesn’t get much better than that. Cons I eventually changed to allow access to SOAP notes and intake forms specific to my needs but I loved Square Appointments functionality while using it. Switched from Free option Reasons for choosing Square Appointments Free and worked great for online booking and scheduling needs. Review Source CEO Used the software for: 1-3 years ### "Good but with limitations" June 10, 2022 5.0 If had a local business I would not shift away from Square, but since my business serves customers globally I needed a better alternative. Pros The best thing about Square Appointments that the free feature gives you most of the options, most important being to collect payments and deposit them straight into your bank account. No fuss. Easy to use and integrate. Cons However, Square Appointments is best for people who serve local clientele and do not serve clientele based in another time zone. In my case, I have a business where I meet up online with people located in different time zones and across the globe. The biggest disadvantage is that Square Appointments does not show booking times in their local time zone. It uses my time zone everywhere, it makes it super confusing for people who are booking. Another con, is that it will collect payments only in your currency, it won't convert or collect payments in another currency. I am based in Australia, but my customers in Canada would want to pay in Canadian Dollars and not Australian dollars, thus is a bit of hinderance for me. The last thing is that if you wish to go paid then it is pretty expensive starting at $35 per month, per location. All this when other competitors are giving the same features for much less. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing Square Appointments I finally went with Setmore which is much more cost effective, gives the same features and suits most of my needs. Review Source Rhon K. Owner/Manager Used the software for: Less than 1 year ### "Very Useful" April 26, 2023 5.0 There are somethings we have to work around but we were able to make it work for our business. Pros Square schedules appointments, takes payments and keeps track of customers all in one place at no additional charge. Cons It took a while to figure out. Start and end time feature on the appointment would be great.When making an edit in the auto text feature, I noticed the customer gets the default message & not what I changed it too, which enables me to not be able to use that feature. Review Source Wedding photographer Used the software for: 3-5 years ### "Best business practice " September 13, 2024 5.0 I’ve been using square since 2017 when I opened my business. I utilize CRM systems that allow me to use square as my processing too and it just has made the entire process so easy. Pros I love how seamlessly I can schedule things , invoice, collect client information, and even see reports of your sales all on one easy to use app Cons I believe the processing fees are average, I wish it could be more competitive. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing Square Appointments It was much easier to use and set up in my opinion Review Source KW Kelly W. AR Billing Specialist Used the software for: 3-5 years ### "Easy and quick to use, Customizable experience " June 27, 2024 5.0 I really like it! I have used it many, many times and it is fairly easy and quick to navigate. Pros I like that it is very customizable, and you can tailor it to suit your individual need, such as if or how you need a reminder sent. Cons I found that it has the ability to be a bit confusing sometimes. I booked an appt once under the wrong appt type. I feel like this was likely the fault of the business professional though, and not actually the app itself. Review Source Clinical Nutritionist Used the software for: 3-5 years ### "Easy to use, loved the automatic reminders and mobile app" February 24, 2023 5.0 This was a great appointment booking software for me. The only reason I switched is because there was one available with the program I use to keep my clients' records, and I was already paying for it. It made sense to make the switch, otherwise I would have stuck with Square. Pros The mobile app was great for checking my appointments for the day and booking clients in no time. I loved the automatic reminders; this was a huge time saver for me. So easy to use, worth the money! Cons Square Appointments was free for some time but then they started charging--I feel like they got me hooked on it and then I had to pay monthly. But, still worth it for all the time it saved me and with how easy it is to use. Review Source owner Used the software for: 3-5 years ### "Extortion" June 29, 2022 3.0 Had to upgrade my subscription in order to retrieve my client list. Extortion!!! Pros It was free to Square users and synced to Google calendar. Cons It is no longer free to square users and is NOT good for a mobile service business if you need to book longer arrival times. You can only book exact times which is almost impossible to keep when each job is different. Switched from Because I was a loyal Square user. Review Source Thuy Ai Nu N. Owner Used the software for: Less than 1 year ### "Square are the biggest CROOKS. VERY VERY ANGRY WITH THEM" September 30, 2024 1.0 I will not be recommending square to any of my counterparts. I went to all the effort of setting all this up. Got rejected for some reason on accepting credit cards and so they completely shut my account down and wouldn't let me log in again. Took off with my one months subscription too. And gave me no excuse as to what actually went on. Complete and utter CROOKS. and very angry about this as i barely have a minute as it is to scratch myself - very busy massage therapist. I have certs verifying i am fully trained in my field. A business rego/ABN and a business account set up with ANZ who never had an issue dealing with me. Feel i've been treated like a second class citizen, maybe because I'm from overseas ? Pros Took a long time to set things up and me not being very web savvy extra effort from me to have to get done Cons the live chat service. very non-helpful and rude Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reasons for choosing Square Appointments because a fellow business owner recommended them to me. Complete and utter waste of time. Dont waste your energy. Took me SOOOOO LONG to set up to then have my time wasted as they did. Review Source charRon S. Mobile DJ Used the software for: Less than 1 year ### "Square Appointment on the go" July 13, 2021 4.0 I enjoyed the use of the program. It was an issue when I didn't use square for all my clients. It wanted control of my schedule. Pros It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline. Cons That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) To use square app for my business transactions Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reasons for choosing Square Appointments It was simple to use and it connected with square app Review Source Ultrasound Technologist Used the software for: Less than 1 year ### "Square Appointments 2025" December 31, 2025 5.0 Pros Square is a brand that is overall very user friendly and Square appointments follows this as well as anyone could use it. Cons Square Appointments is very user friendly but can feel overwhelming if you are unfamiliar with Square. Review Source Stylist Used the software for: 1-3 years ### "Appointment scheduling made easy!" June 13, 2024 5.0 Pros I absolutely love this app. I can keep track of my appointments and allow my clients to make or change an appointment. It's so easy to use! Plus, the reminders are automatic so I do not have to take time to send these out manually. Huge time saver! Cons I really cannot think of any cons. I really enjoy this service. Review Source Owner Used the software for: 1-3 years ### "Great but outgrew it " February 13, 2023 5.0 Was excellent when I was a single service provider but as the spa grew we lit grew the software. It’s great for small business software but didn’t like it wasn’t salon specific enough. Pros This was very user friendly software. Easy to use. Cons It wasn’t great for a busy spa. Cashing out multiple services done with several service providers on one transaction wasn’t available. Reporting wasn’t strong enough either, keeping track of GCs was okay but not great. Switched from HairMax was AWFUL and expensive Reasons for choosing Square Appointments The price and mobility Review Source Heather G. Owner Used the software for: 3-5 years ### "Great Product" February 3, 2021 5.0 Pros When I opened my practice I needed an appointment system that also worked with my merchant services. Square appointments was so easy to install and navigate. It also works great with google calendar which is a major plus for me. We have an online booking link where we were able to use Zapier as well to connect directly to square appointments with the help of google calendar. Truly fantastic! Cons Wish there were more customized features to the appointments app but I am sure in time that will happen too. Alternatives considered [PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reasons for choosing Square Appointments It was the best one with customer file capabilities, scheduling and the ability to upload client documents to their file as well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.