# Page 4 | Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Square Appointments the right Appointment Scheduling solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170263/Square-Appointments/reviews --- Square Appointments 4.5 (256) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Square Appointments ## Showing most helpful reviews Showing 76-100 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use zL zachery L. salon owner Cosmetics Used the software for: Less than 6 months ### "Flawed system, allow's clients to take advantage of your business" July 18, 2021 1.0 horrible with apts.. they will not add any features despite over whelming crystals for the added apps because they don't agree or like the requested feature. the flaws in the card on file protection system that can be deleted from the client end cost the business money. their last of understand for adding feature is crazy. they have no idea what things are like from out point of view and refusing to fix these feature cause they don't think its necessary. Pros I like its connected to my register system, their price is affordable, Cons the system is super flawed. to book an apt you can require a card on file for no show protection. However clients can book an apt put card information in, then after they book the apt all they have to do is log into their account and delete their card on file. I am not notified they did it and when they don't show up for their apt I can't charge them because they took their card off their account right after they made the apt. this is a joke. then on top of that they don't offer the feature to block clients from booking online.. so then I can't stop them from booking future apps when they owe me money for their no call now show.. when this was brought to their attention in community forms and new features .. they responded back they want the clients to be able to have control over their card information. no these clients would not exit without my business. they are my clients not their and they have no right telling me anything about my clients. I am super disappointment in square with this system and very upset that people who sit at a desk thinking they know what features are best when they don't run or own their own business let alone the field I am working in. bottom line there is no card on file feature despite what they say since a client can delete it themself and still keep and apt and not show up for it. I don't see square doing anything about it since this has been a on going topic for a year or more now. Alternatives considered [Events Local](https://www.capterra.com/p/213171/Events-Local/)[Salonized](https://www.capterra.com/p/141697/Salonized/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing Square Appointments worried with my system for checking out clients. only used for 24 hours before I shut it down over huge flaws in the system that would cost me money and the square company refusing to fix or see the effect on those of us who pay for the system Review Source RG Ricky G. Owner Consumer Services Used the software for: 1-2 years ### "Square Appointments for Salons " August 3, 2023 5.0 I think my overall experience with square appointments booking system has been a great one. I rarely had to contact support and when I have any issues were resolved swiftly. Pros I love the calendar syncing and ease of booking and calendar management features but it's a toss up with the customer database. We couldn't function without any one of these features Cons I didn't like that I had to pay up to a new tier and the only added feature I needed was the ability to point my domain name to my square booking site. Reason for choosing Square Appointments Square seemed to be the best for with the calendar syncing. Review Source Carolyn B. COO, Owner Veterinary Used the software for: 6-12 months ### "Square appointments isn't made for mobile services, which we are. But we still use it." October 11, 2023 5.0 Setting up our clients too me forever, about 3 months. but that's because we were a mess going in. Customer service is exceptional, and easier to get ahold of than you would expect. There are several bells and whistles tat we were not expecting. Things we didn't know we need but now couldn't live without. Our clients recognize the product, so they are happier using it. We would recommend this product Pros We like that our clients recognize the product, and are less skeptical to use it. We like the POS integration. We like the customization of our receipts and the reminders to book again.We like the organization of our customers. Cons We wish there were more options to show the different stages of an appointment (appt offered, scheduled, confirmed, canceled, completed). We wish there were rout optimizations. We wish you worked better for mobile business. And AI that keeps road/weather conditions as well as distance between clients in mind would be a fantastic start. Reason for choosing Square Appointments We ave used them in the past and wanted to see the updates tat ad been made. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) We need a POS and Calendar connected... We are waiting for an app tat integrated Calendar, Maps (Routing), POS and Contacts Review Source LS Lisa S. Stylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Appointment scheduling made easy!" June 12, 2024 5.0 Pros I absolutely love this app. I can keep track of my appointments and allow my clients to make or change an appointment. It's so easy to use! Plus, the reminders are automatic so I do not have to take time to send these out manually. Huge time saver! Cons I really cannot think of any cons. I really enjoy this service. Review Source AU Allison U. Aesthetician Cosmetics Used the software for: 2+ years ### "Square appointments in salon setting " January 15, 2023 5.0 Very good experience and recommend to everyone in the same insaturé as me Pros Easy to use and syncs with the square app for easy client payment. Cons I don’t have anything that I don’t care for at this time Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Appointments Easy to use and compatible with square app Review Source AC Anthony C. University Intern Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Square Appointments: A Powerful Tool for Appointment Scheduling" May 4, 2023 4.0 As a IT intern in the University, I had the opportunity to work with Square Appointments in a small business project. I found the software to be user-friendly and intuitive, with a range of features that helped the business to manage their appointment scheduling and customer information. The online booking feature was particularly helpful, as it allowed clients to easily book appointments at their convenience. The software's capacity to control employee schedules and set up automated reminders also aided in streamlining the appointment-setting procedure for both staff and clients. Pros Square Appointments is a thorough appointment scheduling program that provides a number of features to aid businesses in streamlining their appointment-making procedures. Businesses may easily manage employee schedules, set up their scheduling preferences, and provide online booking to their customers with its user-friendly interface. Additionally, this software allows for a great deal of customization, including the ability to program automatic appointment confirmations and reminders via email or text message. Cons One downside of Square Appointments is that it can be relatively expensive, particularly for small businesses or independent professionals. Additionally, some users have reported issues with the software's mobile app, including slow loading times and glitches. Switched from [appointlet](https://www.capterra.com/p/143051/appointlet/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) There are a number of Square Appointments alternatives, but this program has a few advantages over the competition. For example, Square Appointments provides a wide range of customer and appointment management features, including the ability to manage staff members schedules. These capabilities are able to increase business efficiency. Furthermore, the software integrates easily with other Square tools, such as Square Point of Sale, which can be advantageous for those who already use other Square tools in their business. Review Source KT Kevin T. Owner Consumer Services Used the software for: 2+ years ### "Hands down the easiest and best appointment scheduling software. " July 29, 2021 5.0 Superb. Square appointments works great every time. Setup your hours, services, time required per services. Share your booking link. And ….GO! Pros Seamless integration with Squares payment system. One stop shop. Cons It’s so easy and does such a great job I don’t have any complaints at this moment. Alternatives considered [Book It System](https://www.capterra.com/p/75518/Vacation-Rental-Software/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Square Appointments I trust the Square Corporation. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Easier setup and for a single user SQUARE APPOINTMENTS ARE FREE! Review Source HM Heather M. Barbershop owner Consumer Services Used the software for: 1-2 years ### "Square for barbershop " July 23, 2021 3.0 I’m currently searching for another appointment system that has some of the features square is lacking, there’s just many things Square should offer for the beauty industry that they don’t and for such a big company they would be such a small changes I don’t understand why they don’t initiate them. Pros Square is one of the first POS systems that I used so I’m very familiar with it. It integrates easily with many different applications and has a fair amount of necessary features. Cons I pay a lot of money to use square for appointments square for payroll square for POS square for marketing etc. etc. I hate that every part of Square has a different app I wish I could all just be in one and I hate how they charge for every little thing, boy they make a ton of money off me and their customer service is horrible Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Square Appointments Because I’m more familiar with it Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro’s inventory management was too time consuming Review Source MJ Melody J. Salon Owner & Educator Consumer Services Used the software for: 2+ years ### "It served us well!" May 17, 2023 5.0 Pros I love the streamline look of it on the customer side of things. The appointment scheduler was easy to use. There are a lot of options for salons on the backend with Square that I did enjoy. Cons It could be difficult to use on the business end. I hated that the app and the desktop version were so different. To make adjustments on my stylists booking options, I'd have to check in three different places to make sure everything looked correct online. The customer service was not great all the time or easy to get too. I am someone who does enough research and figures things out on my own, but for people who aren't great at problem solving, this isn't an easy app to use. Review Source Lorrie E. Independent Consultant Professional Training & Coaching Used the software for: 1-2 years ### "Square appointments allows seamless appointment setting." June 2, 2021 4.0 Allowing clients to 0ay at appointment set up makes a smooth transition without multiple steps from other processors. Pros Square appointments is easy to use and features everything that a small service oriented business needs. I love that clients can pay for the service from the appointment page. Cons At first I was confused on how to make payment from appointment window optional. The steps could have been more clear. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) I switched because I was using square online band decide to give square appointments a try. Review Source AA Ashley A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Square is the best online booking system!" March 19, 2026 5.0 I rave about Square to anyone needing to find a great booking system. It really is an all in one - including the option to send out emails to clients who subscribe to that option. I will never use another system for my business! Pros Square makes my business run so smoothly. Clients use the online booking with no issues, including the rescheduling option. This saves me so much time! The appointment reminder texts/emails are also a huge plus to prevent no shows. Cons There is nothing that I don’t like with Square. They have clearly put a lot into this app and have made it very user friendly for all different users. Review Source VR Verified Reviewer Salon Owner Retail Used the software for: 2+ years ### "Tiered pricing mistake " February 4, 2022 3.0 I was happy until they mucked up their pricing. With no option to continue select services without now paying $30/m vs FREE it’s a real sign for me to move on. How could you not consider that multi provider salons are phasing out and many more single suite clients would like to try Square? I have been using this for nearly 5 years and I will be leaving. Pros I used to love this free service. Used with the other services it was easy and convenient for both me and my guests. Cons Misappropriated tier pricing has driven me away. As a single person, I do not need to Italian the multiple locations or employee services but cannot retain confirmation and reminder contacts without paying $30/m. Other providers will do this and more for free. Review Source AM Austin M. Investigator Entertainment Used the software for: 1-2 years ### "Bundle with Square" May 25, 2023 4.0 If the person is already using Square I would 100% recommend Square Appointments. If not, I'd still recommend they checked it out for sure but maybe look at some others as well. Pros First off, this is really convenient for Square Point of Sale (P.O.S.) and payments users. Doing business with just one company is definitely preferable to using two or three. Less passwords and account information to remember, configure, and pay for. I think Square is a good company altogether, they're reputable and established. The Square Appointments app has a tidy layout that's easy to multi task from. Pop open the app and check the schedule or set reminders, either way no messaging or calling to figure out a time and day. Take care of payments and customer information in the same place. Cons Reaching out to Square for customer support or feature requests was the one place I felt dissatisfied. I don't think it should take so long especially now that it's a paid service. It's not like this for Squares other products so I don't really understand why either. Switched from [BookyWay](https://www.capterra.com/p/244796/gymtrainer/) I just didn't like it Review Source SA Sarah A. Bridal specialist Consumer Services Used the software for: 2+ years ### "Great app for salon and bridal events! " November 13, 2022 4.0 Overall love square appointments way more than other scheduling apps we’ve used. It is the easiest and most customizable. Pros User friendly, easy to edit, easy to customize in general appointments. Individual appointments are easy to customize but a little more time needed. Cons The app glitches when it comes to the required cc on file. Even if that option is selected in settings, some clients somehow still bypass it. This is a big deal when they are new clients and end up being a no show. Review Source AD April D. Self employed Individual & Family Services Used the software for: 2+ years ### "Love this software " July 30, 2021 5.0 My overall experience with this software is awesome and I wouldn’t use anything else it’s that great Pros I love the fact that it’s easy to use and that it’s easy for my clients to use this has help my business greatly Cons There is nothing I don’t like about this software because it has been great and I couldn’t live with out it Review Source CS Cerenity S. Teacher Education Management Used the software for: 1-2 years ### "User Friendly and Convenient " December 2, 2022 5.0 I have always had positive experiences with Square Software. Pros I appreciate all the different features that Square has, from scheduling appointments, to messaging a client, to paying for services. It is nice that all of this information is in one spot. Cons I have always had positive experiences with Square Software. Review Source MA Molly A. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Square Appointments Does NOT Protect Your Time" June 10, 2023 3.0 Okay to get the ball rolling at my practice, but ultimately doesn't provide what they promise. Pros I appreciate that they have a free version - ideal for people with a low budget who are just starting out. Cons Square offers "no show protection" by requiring a card to book an appointment, yet they allow clients to delete this right after booking without notifying me. This used to be a free feature, and now they're charging for something that doesn't truly protect the user. Customer service is not as responsive or invested as other services I've used. Review Source VR Verified Reviewer freelancer/self-employ Health, Wellness and Fitness Used the software for: 1-2 years ### "Square is a good and easy to use software." August 22, 2022 5.0 Overall, it's good enough for me to continue use it. I recommended Square to one of my friends who starts her own retail business as well. If it's possible , I wish Square can lower down the credit cards payment process fee. Pros I like it's easy to set up and not expensive to start with just personal (no timeworker) use. No monthly fee is my most like part . It comes with a good monthly report for your business. Cons There's one thing I don't like is the 2.6% processing fee on credit cards payment . For a small business , it's too much for personal use. Review Source DC Diana C. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use and Free!" March 29, 2023 5.0 Easy for my clients to schedule, rebook and cancel and reduced my phone calls I had to attend to significantly. Pros Easy to use and free! It doesn’t get much better than that. Cons I eventually changed to allow access to SOAP notes and intake forms specific to my needs but I loved Square Appointments functionality while using it. Reason for choosing Square Appointments Free and worked great for online booking and scheduling needs. Review Source KT Kunal T. CEO Legal Services Used the software for: 1-2 years ### "Good but with limitations" June 10, 2022 5.0 If had a local business I would not shift away from Square, but since my business serves customers globally I needed a better alternative. Pros The best thing about Square Appointments that the free feature gives you most of the options, most important being to collect payments and deposit them straight into your bank account. No fuss. Easy to use and integrate. Cons However, Square Appointments is best for people who serve local clientele and do not serve clientele based in another time zone. In my case, I have a business where I meet up online with people located in different time zones and across the globe. The biggest disadvantage is that Square Appointments does not show booking times in their local time zone. It uses my time zone everywhere, it makes it super confusing for people who are booking. Another con, is that it will collect payments only in your currency, it won't convert or collect payments in another currency. I am based in Australia, but my customers in Canada would want to pay in Canadian Dollars and not Australian dollars, thus is a bit of hinderance for me. The last thing is that if you wish to go paid then it is pretty expensive starting at $35 per month, per location. All this when other competitors are giving the same features for much less. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Square Appointments I finally went with Setmore which is much more cost effective, gives the same features and suits most of my needs. Review Source Rhonda K. Owner/Manager Consumer Services Used the software for: 6-12 months ### "Very Useful" April 25, 2023 5.0 There are somethings we have to work around but we were able to make it work for our business. Pros Square schedules appointments, takes payments and keeps track of customers all in one place at no additional charge. Cons It took a while to figure out. Start and end time feature on the appointment would be great.When making an edit in the auto text feature, I noticed the customer gets the default message & not what I changed it too, which enables me to not be able to use that feature. Review Source CS Caitlin S. Clinical Nutritionist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use, loved the automatic reminders and mobile app" February 23, 2023 5.0 This was a great appointment booking software for me. The only reason I switched is because there was one available with the program I use to keep my clients' records, and I was already paying for it. It made sense to make the switch, otherwise I would have stuck with Square. Pros The mobile app was great for checking my appointments for the day and booking clients in no time. I loved the automatic reminders; this was a huge time saver for me. So easy to use, worth the money! Cons Square Appointments was free for some time but then they started charging--I feel like they got me hooked on it and then I had to pay monthly. But, still worth it for all the time it saved me and with how easy it is to use. Review Source DO David O. owner Consumer Services Used the software for: 2+ years ### "Extortion" June 28, 2022 3.0 Had to upgrade my subscription in order to retrieve my client list. Extortion!!! Pros It was free to Square users and synced to Google calendar. Cons It is no longer free to square users and is NOT good for a mobile service business if you need to book longer arrival times. You can only book exact times which is almost impossible to keep when each job is different. Review Source CharRon E. S. Mobile DJ Entertainment Used the software for: 6-12 months ### "Square Appointment on the go" July 12, 2021 4.0 I enjoyed the use of the program. It was an issue when I didn't use square for all my clients. It wanted control of my schedule. Pros It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline. Cons That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Square Appointments It was simple to use and it connected with square app Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) To use square app for my business transactions Review Source DO Dawn O. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great but outgrew it " February 11, 2023 5.0 Was excellent when I was a single service provider but as the spa grew we lit grew the software. It’s great for small business software but didn’t like it wasn’t salon specific enough. Pros This was very user friendly software. Easy to use. Cons It wasn’t great for a busy spa. Cashing out multiple services done with several service providers on one transaction wasn’t available. Reporting wasn’t strong enough either, keeping track of GCs was okay but not great. Reason for choosing Square Appointments The price and mobility Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.