# Page 5 | Square Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Square Appointments the right Appointment Scheduling solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170263/Square-Appointments/reviews --- Square Appointments 4.5 (256) [View alternatives](https://www.capterra.com/p/170263/Square-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of Square Appointments ## Showing most helpful reviews Showing 101-125 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HG Heather G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product" February 1, 2021 5.0 Pros When I opened my practice I needed an appointment system that also worked with my merchant services. Square appointments was so easy to install and navigate. It also works great with google calendar which is a major plus for me. We have an online booking link where we were able to use Zapier as well to connect directly to square appointments with the help of google calendar. Truly fantastic! Cons Wish there were more customized features to the appointments app but I am sure in time that will happen too. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Square Appointments It was the best one with customer file capabilities, scheduling and the ability to upload client documents to their file as well. Review Source LG Lucille G. Event Director Events Services Used the software for: 2+ years ### "Easy All-In-One System" October 31, 2019 5.0 I would highly recommend Square Appointments for a simple system that is elegant and user-friendly. Pros Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more. Cons I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part) Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Square Appointments The pricing of Square was optimal as well as their integrated payroll system for my team. Review Source VR Verified Reviewer Owner / Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing" January 9, 2019 5.0 It's a really easy program and I love using it. Pros It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE! Cons I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done. Review Source Vanessa T. Owner Individual & Family Services Used the software for: 2+ years ### "Stress free appointments " December 6, 2019 5.0 This allows me to spend more time focusing on the clients rather then excusing myself to answer my phone. I also no longer have to carry my appointment book with me. Everything is right there! Pros Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone. Cons Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this! Review Source RD Ramona D. Owner & Remedial Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Good for only one location" June 8, 2022 3.0 It was a good experience but I needed something more flexible and more robust to grow with my business in terms of record keeping of my clients. Pros Easy to use and set up. I liked that it integrated with Square Payments. Good for reminding clients of appointments by email and text. Cons Increased fees for multiple locations. As a small business trying to work multiple locations to gain varied clientele it was counter productive for me to continue using it. Review Source SP Shandy P. Groomer Veterinary Used the software for: I used a free trial ### "Dog Grooming looking for booking " March 22, 2024 4.0 Pros I liked that it was directly connected to the square reader which makes it easier than having two different companies for your business Cons I wasn’t as easy to use for a grooming schedule as I would have hoped. But it is a very different industry with lots of specifics so I wasn’t upset that it didn’t work as I wanted. Review Source HH Heidi H. Chiropractor/Owner Medical Practice Used the software for: 2+ years ### "Online Scheduling for Chiropractic Practice" February 4, 2020 5.0 Square appointments is great for my chiropractic practice. Online scheduling is convenient for my customers and my staff. The platform is very user friendly, and easy to set up. My customers love the option to schedule online and ability to modify their own appointments. Appointment reminders have reduced the number of missed appointments. Pros Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments. Cons It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays). Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Square Appointments Price, reviews Review Source SK Saskia K. Nutritionist Health, Wellness and Fitness Used the software for: 2+ years ### "Don't know what I would do if I didn't have Square Appointments - it's a life saver!" January 5, 2023 5.0 Just a fantastic experience overall. Pros Ease of use for both me and all of my clients. Cons Nothing! I have not experienced any short commings Reason for choosing Square Appointments Cost and ease of use Review Source VA Vasyl A. CEO Marketing and Advertising Used the software for: 1-2 years ### "Convenient app for Online Scheduling and Booking" January 14, 2023 5.0 Pros Square Appointments is a convenient scheduling and booking solution for businesses. Its user-friendly interface makes it easy for clients to book appointments and for businesses to manage their schedule and client information. It also offers automated appointment reminders, online payments and it integrates with other Square services for a more complete business management solution. Cons I am yet to discover any cons with this tool. Review Source Thomas F. Owner Photography Used the software for: 2+ years ### "Best way to schedule and keep track of appointments" April 11, 2019 5.0 Pros I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments. Cons I currently like everything about this software. Review Source SC Sylvie C. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "A good software, but room for improvement" July 5, 2022 4.0 I had a fantastic experience until they changed their subscription and removed the calendar sync function for free users Pros \-Easy to use and navigate -Basic features that are essential for Massage Therapy business Cons Free system was great and then they removed the calendar sync function, unless you upgraded. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Square Appointments Was free at the time with all the features I needed Review Source Kevin M. Agency Owner | Digital Marketing Specialist | Copywriter & Content Creator Used the software for: 1-2 years ### "Scheduling software built-in to a P.O.S.? Smart. Really!" July 4, 2018 5.0 Pros Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app! Cons Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app". Review Source RZ Ren Z. Owner Retail Used the software for: 6-12 months ### "Promising but very limited" November 10, 2016 3.0 Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time. Pros It has a dedicated iPad app. Cons Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away. Review Source VR Verified Reviewer Public Relations and Human Resources Coordinator Mental Health Care Used the software for: 2+ years ### "Appointment scheduling ease" October 23, 2018 5.0 Pros I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones. Cons For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot. Review Source Mallisa M. Certified Nutrition & Wellness Consultant Used the software for: 6-12 months ### "Makes Scheduling Easy" April 24, 2018 5.0 Pros I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful. Cons NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help. Review Source JW Jennifer W. Private Practice Therapist Mental Health Care Used the software for: Less than 6 months ### "So Easy To Use, Business Generating " October 25, 2019 5.0 Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment. Pros I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending. Cons If you encounter a problem it can be very difficult to find the contact number for customer service through the square site. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Square Appointments I actually just ultimately switched from Square appointments to simple practice, even though I had a fantastic experience with Square Appointments - because I had trouble with Square Point of Sale and the additional capabilities with Simple Practice were very helpful and desirable. If I had not had issues with Square POS I likely would not have switched. I would still recommend Square Appointments to other small businesses. Review Source DH Daja H. Business owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Square is perfect for small businesses! " April 2, 2020 5.0 I love that I can integrate my google calendar with square. It’s amazing to have your days in one place! Square sends out reminders and confirmations which is amazing. My clients like the text message option. It goes right to their phone and all they have to do is look in their messages to check, no logins and passwords to worry about for them. Pros I love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business! Cons I don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro was too pricey, too complicated and had too many “rules”. Review Source VR Verified Reviewer Founder, Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Easy for people to make appointments" November 2, 2018 5.0 If you need customers to be able to make appointment online, this is the service for you! Pros What I like best about Square Appointments is how easy it is for people to make appointments. Cons Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier. Review Source AJ Avril J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Set your Appointments and get Paid in One" February 7, 2020 5.0 I needed a way to have clients schedule consulting and also pay for the time immediately. Before I was utilizing several online platforms that were not linked . Pros The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient. Cons My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I already use Square and this was the same system that linked directly to all of my other business operations. Review Source VG Vesta G. owner Management Consulting Used the software for: 6-12 months ### "Excellent saas" August 23, 2016 4.0 This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service. Pros \-have customers pre-pay for appointments -manage multiple types of appointment and multiple employees -fine tune cancellation periods -charge cancellation fees -useful analytics Cons \-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded. Review Source Robert M. Mortgage Processor Financial Services Used the software for: 6-12 months ### "Square Appointments Review" January 22, 2019 5.0 This software is perfect and our clients/borrowers love it! I would venture to say that about 80% of our clients book their appointments with us via this software/website. They request their appointment date and time, we accept it and then they show up whether it be a phone conference or a face to face meet. This allows us to free up our time to generate more business/find more clients. HIGHLY recommended! Pros Ease of Use Convenient Changes are quick Reminders to clients are efficient and effective Cons We haven't really found anything that we dislike about this software. Review Source VS Vanessa S. Owner Entertainment Used the software for: 6-12 months ### "I'm on the fence" December 6, 2022 5.0 Pros I love how some features are very streamlined and quick to use. Cons Unfortunately, there are many flaws with scheduling, appointment booking and calendar feature. The syncing more often than not does not work. Very frustrating! Review Source AV Aneta V. Assistant Retail Used the software for: 2+ years ### "installed for new user" June 28, 2023 4.0 so far great Pros It was so simple, easy, convenient, quick, useful. Cons i don't think there was anything that one could say they didn't like Review Source Rebecca K. Executive Assistant Legal Services Used the software for: 6-12 months ### "I've never been disappointed with a Square product. Square appointments is great." March 29, 2018 5.0 Pros Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature. Cons The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that. Review Source DJ Denise J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Professional Edge" November 15, 2018 5.0 My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials. Pros Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed. Cons I really haven’t found anything I don’t like with this system. Extremely pleased Review Source Similar Products Featured ## Related categories [Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.