Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

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About OnAvaya

Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.


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OnAvaya Features

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OnAvaya Reviews Recently Reviewed!


Used as desk phone

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What i like most about the software for this tooll is that is allows end users to manage the phone settings themselves. Giving end users power relieves the amount of pressure on support teams to manage those resources.

Cons: What i have found to be be the most complicated issue with the software is that it can be a bit complicated at times for end users to master.

Overall: Learned about how to navigate and support the application.

Capterra-loader

Used on a daily basis for Charter

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: from an agents perspective, it's rather easy to configure your user settings along with the different auxiliary status you can choose from.

Cons: Sometimes the software would freeze up when logging in or logging out. It would mess with an employees metrics because of that.

I really like using Avaya, it is very functional yet use to use.

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: what I like the most is that you can make any call into a conference call, and that it has caller id as well so you know who is calling you.

Cons: The only thing i do not like is that the actual ring and the hold ring sounds the same which can be confusing sometimes.

I have used OnAvaya for a few years now. Avaya is pretty simple for what it is, though functional.

Mar 30, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: OnAvaya enables contact center agents to access IP Office Contact Center to manage voice calls, chat and/or e-mails. It also allows supervisors to monitor and support agent activities as well as having access to real time and historical reporting.

Cons: OnAvaya is very complex software to learn to use for the day to day user. Better keep this for power useres and adminszx power us

Overall: Users have the ability to take calls, forward, merge, basically all the standard IP phone settings.

Reliable software

Sep 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Good feature to answer incoming calls in convenient and user friendly format 2) Robust and secure voice platform

Cons: 1) Must work on admin interface 2) Must ease the initial installation process

Overall: Overall ok

Great choice for contact center service.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: OnAvaya provides a great value for contact center service, it is hosted by Google Cloud Platform giving you the mobility and low maintenance and high availability service.

Cons: The fact it is a Cloud-based platform could be against your business or policies. The customer support could do a better job.