Square Payroll

4.5 / 5 374 reviews

Who Uses This Software?

Ideal for small business employers with less than 100 employees who want cloud-based payroll


Average Ratings

374 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00
  • Pricing Details
    $25 per month + $5 per month per employee paid.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • Square
  • squareup.com/
  • United States

About Square Payroll

Payroll has never been easier with Square Payroll. Square handles your federal and state payroll taxes including withholdings, payments, and filings. Small businesses and large companies can easily pay both hourly and salaried employees. Set your sick leave or paid time off policy for each team member, and Squares online payroll services take care of the rest. Switching providers is also simple - tell us your current provider, upload existing reports, and we take care of the rest.


Square Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Square Payroll Reviews Recently Reviewed!

Easy to use and good customer service.

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Tracks not only time cards, but also tax calculations, and tax filings. Like that fact that it generates W2s and 1099s for employess.

Overall: Time card tracking, tax caculations, tax filings, and w2 generations

Square payroll saves me so much time, I'm so happy I made the switch!

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Having time cards and payroll on line is a time and frustration saver. No more trying to read employees' handwriting and figuring out hours to the minute. With Square payroll time cards my team just clocks in and out, Square figures all hours for me. Now I can run payroll with a click of the button.

Cons: The only negative I see is that they pull the money out of my account 5 days before payroll and for my small business it is not always practical.

Overall: The simplicity of the platform saves me much time and energy. As I small business owner I wear most of the hats in my company; Square payroll takes one thing off of my plate.

Great experience

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love how user friendly the software is and it is easy to navigate. I use the payroll and credit card processing. Never had any issues.

Easy to use and convenience

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Convenience and ease of use. I do like payroll processing since it is priced competitively and it automatically direct deposits to employees checking accounts and also automatically deducts taxes that are due to IRS and state taxes

Cons: Square charges more than other credit card processors, so we are considering changing. Customer support is good once you get a hold of them, but sometimes you can't get a hold of someone that day or right away or holding for awhile.

The Square POS has really facilitated our process. We are very happy with it.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love the sales comparisons from week to week. Also, love the payroll application that comes with it; it uncomplicated the process having the time cards available under the same program. The Square POS is also seamless to use, just wish I had bought the latest POS.

Cons: There has been several times where the POS just stops working and no one can figure out why. Sometimes is an apple update that totally shuts the POS down. The thing is, it does not notify you so it makes it difficult to trouble shoot

Overall: I really uncomplicated the administration aspect of running a business which allow us to focus on the operations side of the house!

I have done business with many other payroll companies and this is by far the easiest to process .`

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: easy to use, quick connection to services, reply's back when help is needed was quick, explanation of what is being processed, quick entry each week

Cons: When the system update a few months back I didn't realize if inputting payroll after a certain date id have to back date. Few things changed without warning.

Overall my experience has been great. I had two problems that were resolved but took too long.

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very easy to use and everything I need can be done online 24 hrs a day. After a very short learning curve, I'm set up and the cost is perfect for my size company.

Cons: Occasionally I find the interface less intuitive than I'd like. But once setup, those issues disappear.

Overall: The software is simple, easy to set up, and very cost effective.

Wonderful!

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software has been so easy for me (old person!) to navigate! It even keeps me from making a mistake!

Very easy to use

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very user friendly and the price is great! It's a perfect solution for businesses that have simple payroll functions. Plus, it makes tax reporting and paying your employees easy.

Cons: Would change the timecards to view multiple days at once throughout the pay period instead of day by day for each employee. Also, a mileage reimbursement function needs to be added as it currently does not have this feature.

Overall: Making tax reporting easy!

Works great. Would like to see the date ranges picked carry over to all screens....

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The ease of transferring time cards to payroll. I like the ease of searching each employees hours for the week to verify they clocked in/out properly.

Cons: Needs an easier feature for tips. I divide CC tips hourly between my employees. Seems there should be an option to transfer tips over to payroll so I don't have to break them up individually and I put each employees tips...

Worked great once we got the account set up

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease in processing the weekly payroll, and the email and text message reminder is very helpful. Keeps me on track in getting payroll processed timely.

Cons: Setting up the account was a little difficult. Seemed every time we complete a step and thought we were done, we received another email asking for new and additional information.

Overall: We use Square as our POS and for processing payroll. Also, the on phone support is always very helpful.

square payroll so far is the best Tool for Small business or even Self employee tool very easy !!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy ! simple and delicate so people always feel tecnologí of tge pay pal and card reader is the best

Cons: somtime the internet on my shop gets very slow so i get this slow charging problem but is ok is not the software fault

Overall: Capital, customer happy payment right o way is not spence tool

The POS system is easy to use, fairly simple to set up, and does not cost that much.

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease of use. I do not have anything else to say regarding this topic, it's just easy to use and easy to teach.

Cons: The only thing I do not like about this software is that the reports for cash drawers are limited. If I want to see my totals for pay-outs throughout a month, I have to click on each individual cash drawer, which is time consuming and annoying. It makes it challenging for me to track cash transactions, especially when it is automatically synced to quickbooks. The cash drawer reports are not synced to quickbooks.

I love square payroll. Easy to use and affordable.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Simple to use. Affordable. New hire paperwork is so simple to send and Square filles everything for me.

Cons: I wish you could give your hourly employees a bonus amount in even dollars in addition to their hourly pay.

Extremely easy to use. The team has gone out of their way to ensure we are taken care of.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It took me so little time to get going, and the setup process - which would have been challenging on other platforms was very streamlined for us.

Cons: We wish this would integrate with our HRIS of choice, BambooHR. Our bookkeeper wishes that it was easier at a glance to see the breakdown of withholdings per user.

Overall: Peace of mind. Quick setup. Ease of use.

great software

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very user friendlly. Love being able to do electronic time cards. Processing payroll take very little time of my day

Cons: i wish it didnt take four days to do the bank direct deposit. If it was two days it would be alot better.

Overall: Payroll Service was awsome. Hope in the future the direct deposit can be done a little quicker. credit card processes work great

Great way to get going with payroll!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Square Payroll made it easy for someone starting a new business who has never done anything remotely HR related to figure out payroll and get things going. It's easy to use, takes care of all kinds of onboarding stuff, and does taxes seamlessly.

Cons: Support could be a little better. The one time I did have something to figure out, I kept getting bounced around between different people and had huge waits in between. It ended up taking nearly 48 hours to get a simple question answered.

Love the interface, Easy to Use, Quick and Easy, Wish it was less money.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like how easy it is to use. I can pay employees and contractors very quickly. And I can see very quickly what invoices are outstanding.

Cons: I wish it was less expensive. And there was more features in the mobile app. Hoping the mobile app and web app mirror each other one day.

It Works great

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use I like the idea that all the taxes are paid and I don't have to worry about filing forms

Cons: I have had trouble doing payroll when the system thinks it is not time to run payroll I need to do a few paychecks before year end

Overall: It's great

01deef0c1d892149c76a5e09ef0b2135

Gets the job done.

Dec 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's mostly one-stop shopping (so to speak) for all the things I need to do for my business and Payroll is fairly simple to use, ensuring my contractors get paid quickly and easily.

Cons: 1. The interface isn't 100% intuitive (links don't lead you to where you think they will, etc).
2. I have to use it in conjunction with my scheduling service instead of it all being right here within Square. (We use Homebase - which does sync with Square for timesheets, which we like.)
3. For contractors, there's several more set up steps than we'd think there would be.

Overall: It makes payroll easier.

Perfect for a sole practitioner

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to use and offers all the payroll options I need. I particularly like the ability to turn payroll in automatically. I recently went on vacation and was concerned about how I would make sure my assistant was paid while I was away. I was able to submit payroll automatically and had no problems what so ever.

Overall: I'm thrilled someone besides me has to deal with my part time employee's taxes, withholding, etc. I don't have to worry about how much to take out, or where it goes once taken from their pay.

Anytime I've had a question I have been able to get a live person on the phone to assist. Very helpful and professional.

I really like the organized and easy to navigate online pages. The customer service is fantastic!

Dec 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pages are clear and organized. The website is easy to navigate. The website is quick and efficient.

Cons: Sometimes I get confused as were to find what I am looking for or how to locate what I need, but I think that is user issues!

I have loved using Square payroll over the last year. It's simple and user friendly

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it is simple to use and set up. Setting up took very little time and I love that I can integrate my worker's comp using AP Intego. Customer service has been great when I've needed help.

Cons: I don't like that there is no option for paying independent contractors. I also had to individually call in about some importing issues during the first few times I ran payroll.

Easy to use and very cost efficient.

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The price is very reasonable, and it is very easy to use. Employees are able to access their info without bothering me.

Cons: Customer service is not always easy to get through to. A lot of times it pushes you to ask the community, even when you request a live person. Eventually, you do get through.

Love Square Payroll

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love most that everything is connected with square. I set up timecards through the iPad and with just one click they import into payroll so it makes less work for me.

Cons: I wish it calculated tips for you! That would be best if you could say "hourly shared" tips and choose that as an option and it calculates and distributes for you. This is the only time consuming part about it and that I have to manually do, that I don't like.

We have used Square payroll for two months.

Dec 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The integration of time cards with payroll, direct deposit option for employees, separate accounts with instant access to pay stubs and tax information

Cons: Transferring former employees into payroll has been bug ridden and difficult, not being able to use automatic payroll with salaried employees is a major inconvenience

Overall: Ease of use

Convenient

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple to use! Just plug it into the phone and swipe! The customers love being able to swipe any card they choose!

Cons: unable to customize receipts the way I'd like. I need to be able to customize receipts to each client I have and it does not look clean on the print out when i have to write it in the "notes" section

Overall: able to accept credit cards to my business

Easy Transition!

Dec 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the integration of the employee time clock with the Square app, and the ease of importing this data into payroll. The process is quick, and the learning curve to switch from a former payroll solution to this one was not very steep at all.

Overall: We have only run 2 payrolls at this point, and have so far loved it. Setup was at first a little confusing only because Square's directions were not in depth-specific for each state, as each state has different requirements, but issue was soon resolved with Square's email customer support.

We're long time square customers and recommend it whole heartedly.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is super simple to use. It is cost-effective and The reliability has proven to be great.

Cons: A few features I'd like to have that aren't there but I suspect they'll be added in time as it is frequently updated.

Overall: Cost saving

Good experience- easy to use.

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to follow protocol and able to do quarterly payments instead of having to do mandatory monthly payroll. Staff had been easy to contact and helpful.

Overall: Ease of use and flexibility with payroll.

6e3e27278d97190ef224e068d492138a

Square Payroll is perfect for our small business

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the auto reminders of when payroll is due, the auto tax filing, the ease of setup and the helpful customer service. We only employ 3-4 part time workers so square payroll is very easy and convenient for our small business. It eliminates the need for a third party payroll accountant and I find that very helpful for adjusting hours, bringing on new hires. Nothing is lost in translation when all the hours are imported from Square Time Cards to Payroll.

Cons: The only issues I have had so far, is that some of our employees work two different jobs and get paid at two different wages. I have not been able to find a good solution for this issue yet.

Overall: Love the ease of use between the Timecards and Payroll. Filing taxes are a huge plus.

This is easy to set up and to use. Thank you!

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the cost is the best for a small company like mine. With only 2 checks to write on a weekly basis, this program is easy and affordable!

Cons: It took a few minutes to figure out the input differences between independent contractors and employees but, managed within a short time. In addition, the directions for transferring previous payroll into the software program in order to create the 1099 at year end took a bit.

Overall: Ease and cost effectiveness is important.

Very Convenient

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is great to be able to apply payroll through the square system and overall sales have increased once we switched over to the square system.

Cons: Sometimes its not easy to apply edits on the spot. Or it would be nice to change units on the fly instead of going into the backend of the system.

Pretty positive so far. We'll be switching over our other business to Square Payroll in January

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use with employee integration, timecards and tax payments. Integrated Workers Comp with AP Intego is nice too. I love how you can run reports to compare with sales.

Cons: The fact that we pay for employee management AND payroll. They should be integrated for the price of Payroll.

Overall: Ease of payroll and POS in one place.

Overall very good and easy to use. I like it better than Quickbooks Payroll.

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the most part square payroll is easy to use and takes care of all the tax forms and payments.
I also like that I'm not constantly having to update software. And the price is reasonable.

Cons: I do not like that I cannot call and talk to a person EVER. I have had a few small issues that were resolved but I really just wanted to call instead of trying to explain it all by email. No matter what they won't call you back.

I could not ask for better customer service. Always fast and efficient!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Incredibly easy to use. The software also has great tracking features that allows me to monitor my employees.

Worry Free

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It takes only a few minutes to run payroll. Square then takes care of the rest of the payments which makes it worry free.

Cons: I was confused with the pricing of it. I always get charged more a month. Emailed square and the person on the other side made it more confusing.

I like the software but I need much more training on it.

Dec 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use when given support. Was fast to set up to make payroll but needed more support in overall set up. I can pay people...but am behind on everything else / Should have been a comprehensive set up process.

Cons: There should be onboarding. I signed up and and am way behind in updating records etc. I have it set up so i am paying people but entering in all the old data from previous payrolls for year etc...doing it right ....prob not. There needs to be an onboarding process. I am way behind now and it is stressful. There also needs to be more integration with quikbooks or instructions on how to do it and set it up. I havent been able to reconcile my books since I signed up. I am sure most business use QB and Square. I asked multiple time but my requests were not understood. making payroll is one thing and the system is good for that but business need the bookkeeping set up help too. I am struggling with this and getting further behind each week. I have looked online for help from QB and Square to no avail.

Overall: payroll

Worry free

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After just a few clicks, payroll is on its way. After the initial set up, i only need to sign in and click a couple of buttons to send payroll. Everything else is taken care of by square. Saves so much much.

Cons: No mobile format. Would like to see an user friendly app for those of us that are on the road all the time and not in an office setting.

Overall, Square provides us the exact service we need.

Dec 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once the software is properly integrated, Square executes our payroll efficiently, with minimum or no fuss. Customer service was helpful.

Cons: Somewhat complicated in integration. Instructions are written for people no older than 30 who have a certain level of computer literacy. The rest of us have to learn not only the intention of the instruction, but the language used.

Overall: Tax calculation and payment which is a huge benefit for those small business owners who are extremely competent in in field, but not accounting.

Square Payroll is so easy to setup & use. My staff gets paid quickly and securely!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are literally only three clicks and the Payroll is done & taken care of! I never thought processing staff payroll would be so quick and efficient, especially when it comes to my taxes. Square Payroll takes care of it all!

Square payroll is easy to use and affordable

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about Square Payroll is that there are additional services Square offers, e.g. Appointments, Marketing, POS processing, invoices. I also like that my employees were able to log in and provider their bank info and preferences for being paid.

Cons: What I like least about Square Payroll is when I accidentally make an error and forget to run my payroll before the due date.

Super Easy and Efficient Payroll

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, time, syncing with Square. As a business owner, we want to spend most of our time on our business and not dealing with payroll or extra unnecessary steps. Square Payroll has taken all the necessary steps out and made payroll super easy and efficient.

Cons: Nothing - only thing was we had to switch over to this service but even that they were super helpful in getting us set up.

It¿s been great! Saves me time every week.

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just a few clicks and I'm done! Auto feature is awesome. I travel some on weekends and don't have to be tied down to my iPad, or if I forget...Square Payroll runs auto for me. Genius

Cons: Only complaint would be sometimes difficult to get customer service on phone. Fortunately, I haven't needed pass set up. I have been very pleased with Square Payroll.

Overall: Ease of use. Tax filing huge plus

I have done payroll for other companies using different software. Square Payroll is intuitive & easy

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Very simple logical steps to plug in and send off. Square adjusts for the taxes and deductions. I trust it to get it right.

Overall: We are able to expedite the process of payroll in a few easy steps taking pressure off of me and saving me time and frustration.

Square itself has been easy to use and mostly reliable.

Dec 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is simple and pretty easy to use. Customer service is pretty strong and helpful with the exception of the payroll department.

Cons: The fact that an apple update, in which we couldn't control if the iPad updated EVEN when we had it set to "do not automatically update," completely messed up our system for a couple weeks was very inconvenient and was a total hinderance on our business. We had to wait for that second apple update to fix the issue but in the mean time we could't print receipts, use the reader, or open the drawer. It seems that Square should have made some kind of correction or glitch fix in the mean time to help their users continue using with ease.

Also the system has gone down completely in the past, and even though you all apologize... it still puts our business at risk when we can't complete transactions, harming our customers and our reputation. We should have been compensated for all of the trouble that we faced.

For payroll, it is extremely frustrating to not be able to talk to a live person when we have questions or issues. The customer service in the payroll department is not good.

Payroll made easy

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast & Simple. Submits tax information to city, state and fed with 1 click. customer service was quick.

Cons: Direct deposit delay. Would like to process payroll on Tuesdays/Wednesdays and have direct deposit by Friday.

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Payroll has been very easy to use.

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very straight forward and quick to start. I was nervous about getting started as a new business owner but it was very easy.

Cons: Not as easy as I would like to print a pay stub for each employee (software designed for paperless but we would like to print stub with each check.)

Overall: Ease of Mind

Limited data entry, easy to use, cost effective

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square Payroll is fully integrated with our POS and employee time card data so there is no need to move data from program to program. I just need to enter tip data and I'm done.

Overall: Time and accuracy.

Easy, great customer service, does all the work for me.

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything I need it to. I just got employees for the first time. I didn't want to have to learn all the tax stuff. This does it all for me.

great service

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use. i switched from intuit pay roll to square the money value is great and i love it

Cons: there are too many features. I use only pay roll but there are too many other features, somtimes it takes a while to get technical support

Efficient and easy to use :-) Costs much less than my previous provider, Paychex. Square is awesome

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square Payroll software has been designed in such a way no matter what you're doing it just makes sense!!

The payroll was easy and very functional to work around.

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: What I like the most about this software is the ability to set up payment for our employees. The employee money is self-deposit into their individual account.

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Square payroll has made this part of my business a cinch. Thank you!!

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Employees love the direct deposit option and they can access their paystubs online. I also love the new hire reporting and that state and federal filing included.

Cons: I don't like that I cannot leave an open punch from the dashboard when someone forgets to punch in. Not a big deal, just a slight inconvenience

Square Payroll has been a huge support to my small business model!

Dec 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate most the comfort of knowing that my taxes are accurately paid and the filings are taken care.

This is my first time running payroll, period. So, my experience is limited

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its pretty easy to use. One I got all the employees set up, it seems to almost run itself. I feel confident that all the proper taxes and insurance fees are being paid properly

Cons: I wish the employees got notified as soon as i import to time cards and additional wages and tips, not just as soon as the $ goes into their account. My employees need to plan for the $ coming and I think a preview of the paystub would be nice for them to receive, as soon as ive done my part...

It's pretty straightforward for us. Overall have been happy with ease to import timecards.

Dec 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The user interface is great. Makes it easy for me to get the job done quickly and get through the payroll flow easily. I also really love the reminders - running a business takes a lot, and there are a million things flying - so it's helpful to be prompted about payroll being due! Importing the timecards is also a huge time saver for my business.

Cons: I do wish the software had the ability to run employee reimbursements. We need to refund employees who covered Uber/Lyft rides, etc.

very efficient, easy to use and reliable

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The accessibility and all tools you have at your disposable. The reports are really good as well, and everything is easy. Even refunds are easy to process, and best of all, all thru the internet no phone lines are required, and it is fast.

Cons: all the extras, for instance, the booking tool per month is a bit expensive. It would be nice if it was offered at a lower cost, or if it was compatible with other booking tools.

Square payroll is relatively easy to use and is a reasonable and fair cost.

Dec 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of use and price for system, compared to others I have considered. I also appreciate the tax report automatic filing. The customer service is great and the representatives, with whom I have spoken, are knowledgeable, helpful and friendly.

Cons: A 5-day payroll processing requirement is a bit frustrating. Two days would be much more reasonable, in light of sales trends (for my company).

Overall we really enjoy using this program and look forward to other programs.

Dec 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Having control of the payroll instead of waiting on our accountant to make necessary last minute changes or adjustments to the time cards and pay rates.

Cons: I feel the cost per employee is excessive, considering most of the entry items are done our end and very little on your end.

Square Payroll is inexpensive & easy. Also, it's in our POS system so we don't need to use 2 systems

Dec 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's inexpensive and easy to use. We also like that the software is part of our POS system so we don't need to copy or reproduce timecard data from the POS to a separate Payroll system.

Cons: When we create a new timecard, it doesn't take the date of the day that we're currently in. It takes today's date, so we always have to change the date on it.

Also, it would be great if we could change all info in a timecard (including the employee's name) other than having to delete it and create a new one. It would improve ease of use.

Overall: Payroll is a required product for us, and we get everything we need from Square Payroll with regards to Payroll requirements.

My business is small and I use Square payroll occasionally. It's easy to use and great value.

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and way less expensive than a full service payroll company. Help desk is always there to guide me thru any problems I encounter.

Overall: Save time and money

Has some bugs

Dec 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Consolidating sales in a user friendly way. Easy to use when system is actually working. Compatible with iPad.

Cons: Constant updates without any warning, leaving us having to switch over to PayPal here register app to process sales while square is down. Also constant connectivity issues with the chip reader causing a bit of embarrassment when customers watch us have to insert and swipe their cards several times thinking we are double charging them.

Overall: Easy to track sales

Perfectly efficient

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The price was initially what caught my eye, but the experience of using this system is always rewarding.

Cons: I would like more options with weekly payroll for 1 time deductions or additional pay. Also being able to accurately descride the commission for my employees pay.

I love Square payroll.

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the weekly withdrawals for tax purposes. I also like how convenient the system is with direct deposits.

I actually really like square and think that the payroll stuff is going great

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can pay my contractors quickly and easily - wish the app allowed paying your employees too though and not just web version.

Cons: I would love to see paying employees as a feature on the mobile app version and not just on the web version.

Overall: Enables me to run my business the right way and best way for me.

At first, I thought Payroll would be difficult to use. However, I found it to be very easy & simple.

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service that is available whenever I did have a question. Also, it's designed for easy use, especially when you have to make any edits or would like to see total labor hours and cost.

Cons: The only con is that it is a must to manually run payroll. In my case, I like to pay my team weekly so that translate that I run Payroll every Tuesday by 11pm in order for my team to get paid every Monday. Which isn't necessarily a bad thing because you have an opportunity to review hours.

Overall: Easy to understand labor.

Square Payroll was easy to implement and is easy to use.

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Integration of timesheets directly into the POS, which can then be imported directly into the Payroll system.

Cons: We can't deduct health care insurance pre-tax, which limits our ability and our employees' ability to receive tax benefits.

Solid product.

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tax filing is a huge help! Timesheet integration. Overtime tracking. Labor vs sales tracking.

Cons: Would like more detailed integration with Quickbooks. Specifically: Import payroll summary line items. Currently I have to enter each by hand, and then payfully reconcile it with my bank statements.

Overall: Tax filing. Accuracy with overtime.

Pleasant experience

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can perform start to finish payroll funtions. I like it that it's a streamlined process from initiating timecard to employee receiving their pay. I also like that the square support team is just an email.away.

Cons: Nothing major.
If I was to note anything it would be the Monday time zone limitations. Being on Arizona time...the Eastern time cutoffs gets me every once in a while.

Options are limited but easy to use and very good value

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and it is a one stop shop for credit card payments and payroll services.

Cons: The payroll service doesn't provide the best options for when employees are paid. This could be improved and it also takes too long from when the account is debited to when the employee is paid.

Overall: Ability to get a value for money payroll service.

Great tool for running payroll without having to get into the accounting weeds

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use software that guides you through the process well. A simple solution for a complicated process that I do not want to invest further time in.

Cons: It is more than I'd like to pay. Would like to see a single person payroll offering. This is expensive for running as a single person, the convenience justifies it for the moment but it does put it towards the top of the pile if budget cuts are needed.

Overall: Being able to process payroll without having to get into the complex accounting and filing for payroll

Overall this is a good system to pair with Square

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This system is good as it pairs seemlessly with square. Additionally handling all my taxes, with one less issue I need to deal with.

Cons: I miss having an HR department that is specifically dealing with the Arizona employment laws. I find it easier to just import the employee information myself.

easy to setup and use, wish I started this a long time ago

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, taxes handled for me, employees love direct deposit. I also like the email reminders to help keep me on track with payroll

Overall: I had some questions about the initial setup but a phone call resolved all my questions.

Easy to use at a great value

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to run the payroll anytime without any additional cost. This allows us to easily employ part time employees and pay them as needed. In addition, it is user friendly and allowing employees to transfer from direct deposit to manual checks is very convenient.

Cons: The only negative thing we have found with Square Payroll is the lag time between running the payroll and a week processing time until it arrives in employees accounts.

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Several teething problems to start but the team managed to resolve

Dec 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Affordable and relatively easy to use. The dashboard is fairly intuitive but i think there is room for improvement.

Cons: there were bugs but i believe the engineers resolved them . Two pay cycles were missed because of this bug.

pleasurable

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and pays as you go for taxes and payroll purposes. That i can just put the hours in manually.

Cons: How it breaks all of the amounts of the debits from my account into multiple transactions for payroll each week

Overall: less hassle

really like it!

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to access and very user-friendly. This software offers a lot that I don't even know about yet! I like how they send an email to new employees for me to get their personal information. That is one less thing I have to worry about.

Cons: We need a way to put a couple of different rates for one employee and they don't have that option! We also need an option to deduct employee food and apparel but there is no section for those things.

Generally quite good

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a significant time savings vs me doing it myself and a significant $ savings over having our accounting firm handle payroll.

Cons: The response time is not as fast as I expect... but again, for the money, it's not likely to be as fast as my local accountant.

Overall: Time & money savings

Square is super simple. Customer Service is quick and knowledgeable.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square payroll is very simple to use. Tons of FAQ's available online as well as live support. Workers compensation insurance is also tied in with our payroll and automated through square. Super quick to import time sheet data from Homebase and use in Square.

Cons: Minor issues with importing time sheets from homebase with some employees. The hours will not import into square some of the time. Inability to use two seperate pay rates for same employee. (Like a training wage and an actual starting wage in same pay period for same individual).

Overall: Saves time and money.

Super easy to setup, great customer service and guidance thru process. Quick-Fast-Cheap

Dec 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Is very easy to set-up, no complicated federal and state tax integration, very easy to run payroll.

Cons: Reporting could be better, it should have option to convert to pdf so is easy to keep track of previous payrolls and paystubs.

mostly good experience with some unclear aspects when first using it , but otherwise good

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use after you get the hang of it, good value for the money and files quarterly taxes , like that it is connected to calendar and appointments all on one login

Cons: had to call customer support line several times to clarify aspects , that was not well explained or communicated

easy to use and set up. Will be interested to see how it works for tax season

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy. simple to set up. nice having printable pay stubs for my employees. nice that they take care of the taxes.

First time "letting go" of the responsibility of payroll. Customer service made the transition easy.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Once you do payroll the first couple of times, it's easy to log in and do payroll. To date, there has not been any errors. Also, I like the fact that I can now perform payroll service if I am away from home or work without having to "trust" someone back home or at work to take care of things for me.

Cons: I wish Square's Payroll was a little more detailed. Meaning, my company offers holiday pay to full time employees, but this payroll item is not offered in Square. Rather, I have to add the amount I choose to pay the employee as "Additional Income." I like to keep my payroll detailed so when I run reports I know exactly where the money went. Also, I wish Square's reports were more detailed - I find I have to run their reports then do manual adding to get the figures I want.

Very easy to use and good customer service

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease to use, All the information required to be accessed is easily available. Also gives a good overview with graphs which is very visual.

Cons: With entering time cards, several selections have to be made and the time does not show up in EST.

Amazing service at lower cost! Best decision I've made in years.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost is less than the big national companies and service is better! I paid a lot in fees with another service and had issues, very hard to get personal contact problems that should have never happened and took too long to resolve.

Cons: After a year I have had zero issues. The payroll run is easy to use and hasn't given me any problems. My only complaint is the running of payroll on holiday weeks. I can't understand why there is a delay if not run early.

Overall: Saved time and money!

For the most part, my experience has been very positive.

Dec 07, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The help personnel when we first started was excellent. They answer every question and addressed every concern.

Cons: I cannot pay a person on a bi-monthly basis. The software requires that we pay a person per hour and contains rounding errors that prevent bi-monthly payments. I cannot set up auto payments because I have to enter the amount as a special payment each time.

The ease of this program gave me the confidence to start payroll for my employees!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple straight forward walks me thorough everything that I need to do to be complaint and accurate. Also LOVE the payroll reminders!

Cons: cost? I would love if it costs less, being a small business, cost is everything to me and my bottom line.

Overall, I'd give it an above average review. There are some things that can be improved,.

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like Square overall for my POS and Payroll. In general we like Square and Square Payroll because it was easy to set up, easy to use, it has good UI, nice design, easy to run weekly payroll.

Cons: 1) Cost is good for a small business, but hikes as soon as you get a lot of employees. We are a taproom with lots of part time employees and some only work once a month. Maybe it could be a set rate over a range, like 5-10 people is XX$ per month.
2) Reporting errors with state. There have been several reporting errors and we've gotten letters from the Comptroller. Ideally we shouldn't be getting these.
3) Lastly, the difference between employee permissions and payroll should be blurred. I'd like to give my employees different access to features.

Overall: We benefit from the easy to use, easy to set up nature. Adding products is easy. Fast, reliable checkouts.

Easy-to-use and good quality.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and get used to. It is easy to teach employees how to add new products and how to add modifiers.

Cons: It has a lot of glitches, especially with our iPads and the updates that get introduced by Apple. Permissions and using a manager passcode for things are also not easy to add.

Overall, Square is a great product that I expect will only improve with time. Excited where it goes!

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: So easy to use and train new hires; multitude of features; off-line and mobile capabilities; constant updates that improve the app

Cons: Bugs are slow to fix; very limited data and customer analysis possibilities; features are confusingly different in the dashboard and Square app; privacy protection for customers doesn't allow us to make important changes; expensive

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I am happy using Square Payroll

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I do like that it is part of Square. I like that I can run off cycle payroll when necessary. It is a flexible system. I love that they file 941.

Cons: I wish that it had the capabilities to add benefits. Hopefully soon. It also needs to allow payroll dates to be changed.

Like every product Square has to offer, this is top notch!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple peace of mind having everything under one roof with Square. we have been using the payroll service for a year now and never had any issues

Overall: On the rare occasion, we had to reach out for help we always got quick, intelligent answers to our questions.

Overall fantastic. Communication with Online Support challenging.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Overall operation and ease of use. No paperwork. Payroll is fantastic. Documents and reports are updated daily and with each transaction.

Cons: Customer Support, especially with Payroll, needs to be improved. Payroll needs to put better checks and balances when doing startup servicing. Should not start an account without first having confirmed account numbers.

Mostly good. support can be slow. have had a lot of glitches

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: very user friendly for the staff. great reports. seems to be very intuitive. like that its completly intigrated with our square

Cons: has been some bugs. for the most part it has worked well. Logging in has sometimes been a challenge for employees, but not as bad as other systems we have used.

Overall: Best part is the cost of labour per hour. that is incredibly helpful.

amazing and easy

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: that its easy to handle and I also understand payroll now better myself. I like the payroll reminders that they send out aswell

Cons: I dont really have any concerns about it. maybe sometimes its hard to reach out to the customer service.

Overall: they handle my payroll service for myself and my employee

Easy to use, great costumer service

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to run my payroll each time and it is affordable. The customer service staff have been very helpful each time I have asked for help.

I've had a good experience and would recommend it to others

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the email reminders and ease-of-use. I like the price per month and being able to collect data

Cons: When looking at the graph of past payrolls I would like it to show the values more clearly not just when you hover over them period when adding a new employee I would like to do that without having to start in payroll but instead start under employees I don't think employee should be in two different places making it difficult to know which place I'm starting to do certain functions. I would also like to see time cards that don't just show each day but let me see a week or a month at a time. When I search under employee I would like to see their time cards going back that payroll and next payroll not have to click on each day and search for the employee per day

Overall: I like being able to run my own payroll at an affordable price

SO easy!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: transitioning from Paychex to Square payroll (mid-quarter) was SO easy. my employees filled out all their own forms on their phones and I was able to run our first payroll with no complications. customer service is always IMMEDIATE! love it!

Good but it can be better.

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that it is so easy to charge our customers and I also like that we can create invoices, emails, feedback, etc. I also like how your staff sends resources via email to try to help ,e

Cons: Staff need to be more knowledgeable and familiar w/ their area of expertise so that they assist us better when we have any issues. Also, when I try to create recurring invoices for clients, it will not accept them but it will accept the transaction through point of sale. Also, my employees are in a union and I feel like having to manually input my employees union fees takes a lot of effort

Overall: Not having to file some of my own business documents