--- title: "Utility Management System (UMS) Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Utility Management System (UMS) Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/170267/Utility-Management-System-UMS/" page_type: "product" language: "en" --- # Utility Management System (UMS) Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Utility Management System (UMS) ## What is Utility Management System (UMS)? Full function integrated industrial strength system designed for small to medium sized water utility enterprises that run on IBM Power Servers. The system features exceptional reliability and provides all functions that improve productivity from the back office to field resulting it improved service to customers.. ## What is Utility Management System (UMS) used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Utility Management System (UMS)?[Manage this product listing](https://www.g2.com/products/arkansas-data-services-inc/claim_requests/new?auto=true) ## Utility Management System (UMS) Overview Updated September 2026 AI summary Utility Management System (UMS) offers small businesses a Windows-based solution for utility billing and management. It supports core needs such as metered billing, billing and invoicing, customer management, and online payments, along with features like work order management and penalty processing. Optional modules include accounting and document management, with dedicated functionality for water utilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Utility Management System (UMS) 4.0 (1) VS. [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting Price $5000 Per User, One Time Starting Price $1295 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.2 (78) Value For Money 5.0 (1) Value For Money 4.3 (63) Customer Service 4.0 (1) Customer Service 4.5 (75) ## Utility Management System (UMS) alternatives [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Muni-Link](https://www.capterra.com/p/128792/Muni-Link/) [4.8 (59)](https://www.capterra.com/p/128792/Muni-Link/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/128792/Muni-Link/) [AMCS Utility Billing](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) [4.8 (80)](https://www.capterra.com/p/55011/AMCS-Utility-Billing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) ## FAQs about Utility Management System (UMS) Overview ### What company size and specific industries is Utility Management System (UMS) built for? Utility Management System (UMS) is designed for water and wastewater utility companies that bill 5,000 to 50,000 meters, serving communities with about 15,000 to 150,000 residents. It is best suited for public utility organizations in this operational range rather than small businesses or large enterprise utilities. Features and Usability ### What are the key features of Utility Management System (UMS)? Utility Management System (UMS) includes accounting, document management, and monitoring as core features. It also offers billing and invoicing, metered billing, rate management, and payment collection, plus ACH payment processing and online payments. Additional features cover customer management, service call management, work order management, and asset lifecycle management. Integrations ### Which third-party tools and platforms does Utility Management System (UMS) integrate with? Utility Management System (UMS) integrates with ArcGIS and Elements XS. ArcGIS supports asset mapping and location tracking, while Elements XS is used for work order creation and meter audit. These integrations cover core GIS and operations workflows within the platform. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Utility Management System (UMS) offer? Utility Management System (UMS) provides in person training and live online sessions to help teams get started. In person training supports face-to-face instruction and setup guidance, while live online sessions offer remote, instructor-led learning for users who need scheduled training. Getting Started and Support ### What customer support options does Utility Management System (UMS) offer? Utility Management System (UMS) provides chat support for users who need assistance. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so support experience details are not stated here. ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Utility Management System (UMS) includes **Billing & Invoicing** and **Metered Billing**, giving utility providers the tools to generate accurate customer charges and bill based on measured consumption. However, it does not include **Usage Tracking/Analytics**. By covering **Billing & Invoicing** and **Metered Billing**, the product helps businesses maintain billing accuracy, support usage-based pricing, and provide teams with a clear way to manage recurring revenue operations. Billing & Invoicing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Customer Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Online Payments 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Payment Collection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Penalty/Cut-Off Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Charge fees or cut off service due to late/missing customer payments Utility Management System (UMS) 15 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - Document Management: Store, manage, and track all electronic documents in a centralized location - For Water: Utility billing for water - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $5,000 Per User,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AP Amanda P. Asset/GIS Manager Government Administration ### "WJCUD Billing Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 26, 2022 Overall completely customer oriented and user friendly Pros adding data and integration with our work order software is a huge plus Cons getting the right report for what you are looking for can be challenging Reasons for choosing Utility Management System (UMS) the integration between other softwares Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.