Square

Square for Retail

4.5 / 5 46 reviews

Who Uses This Software?

Finished goods retailers.


Average Ratings

46 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
    See pricing details
  • Pricing Details
    $60 per register per month. Free 30 day trial with no obligation!
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Square
  • squareup.com/
  • United States

About Square for Retail

Square for Retail POS system is a full point-of-sale solution for retail stores. Square for Retail offers a suite of intelligent tools, from tracking sales and inventory to rich analytics. Square for Retail features advanced inventory management, COGS reporting, deep customer engagement, employee management and more.


Square for Retail Features

  • Billing & Invoicing
  • Catalog Management
  • Inventory Management
  • Materials Management
  • Order Management
  • Product Management
  • Production Management
  • Purchasing
  • Returns Management
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Warehouse Management
  • Billing & Invoicing
  • Cask Management
  • Demand Planning
  • Distribution Management
  • Inventory Management
  • Order Management
  • Production Tracking
  • Quality Control
  • Recipe Management
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking
  • Barrel Management
  • Billing & Invoicing
  • Cellar Management
  • Inventory Management
  • Order Management
  • Point of Sale (POS)
  • Production Tracking
  • Vineyard Management
  • Wine Club Management

Square for Retail Reviews Recently Reviewed!


Square is a simple to use product.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've only used Square for a few transactions and haven't really explored all the features but I'm quite happy with the overall experience. The app is easy to use and simple and the Square reader works 100% of the time (mag stripe reader). It's easy to set up products, coupons, discounts etc.

Cons: I haven't come across any real cons yet. Perhaps maybe pricing 2.65% but I think that is actually on the low side across the board, so maybe not a con?

Overall: Easy to use credit card processing on a mobile phone.

Great POS software and easy to use!

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that they have their own hardware or you can use standalone.
the software can easily customized and tailored to your specific needs, simple easy to use screen makes transactions simple.

Cons: Reporting can be limited at times but easily overlooked due to the great build quality of the software. if you need very detailed reports then this may not suit your needs.

consumer friendly, simple, straightforward

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to operate, as both a customer and a shop myself. I also really appreciate the option to email or text the receipt. This allows for everything to be green and sustainable. Also, the plug in for my electronics is so small and portable. This is a huge plus. As a customer, I trust the security of Square and have real peace of mind when paying through the software. Other online merchant software is not as trustworthy or secure.

Cons: There are no cons for me related to this software. I gave it five stars across the board as I feel it is the best software in its category, both is function and form.

Awesome

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I loved this app for business sales. I sends a text receipt and email if wanted!Definitely worth the purchase of the app can track all transactions.

Cons: Sometimes slow connection and can't hit numbers a lot during a freeze or it charges wrongly. No other issues.

Great Convenience for Accepting Credit Cards!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that the sofware is fast and easy to use for me and for customers. I like that the customer receives a bill via email.

Cons: What I like least is having to pay the transaction fees and that's really all that I dislike about it.

Clean Credit Processing POS

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how simple the look is. You can create simple product lists that make it easy to ring up customers quickly.

Cons: The cost is more than a standalone company but the mobile accessibility and convenience make it a good fit for many small businesses

Easy and User Friendly

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy this product. We have a non-profit that we use this for community events and are able to easily charge and send receipts to buyers. Reporting is great too from a board standpoint

Cons: Just wish the percentage taken wasn't so high. As a non-profit we would love to negotiate our rates or have a different fee.

It's been flawless

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've worked with square products for a bit and the square retail application has worked fine and is simple.

Cons: Overall this has been a great tool and does the job. I'm not sure what else is out there for small retail to compare it with.

We use Square for processing ticket sales for various events.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is easy to link a square account across multiple devices and access the sales and transactions simultaneously. It makes on-the-go transactions super easy!

Cons: I do not have any cons for this software. The only thing I would like to see is a tracking feature for when you misplace the square reader!

Simple to use, good interface

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Its very simple to use and train new employees on. Reports are easy to run and can get most data that you need. Allows you to communicate with customers.
They are continuing evolving and adding new features.

Cons: Wish there was a way to take a deposit for future orders (placed online or on the phone) so the sales are applied to the date they are picked not the day we take the payment. For advance orders, available pick up times are based on your hours of operations. Wish we could limit that depending on what is being ordered.

Excellent for small businesses

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customers love the quick processing. Easily accept payments while anywhere. Now that chip-cards are accepted, no issues.

Cons: Took a bit for chip-card readers to be available and inmplemented. That was an issue. Now all is well.

Absolutely fantastic tool for running my small business.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We run a small at home business and Square is the best tool for point of sale transactions and easy to produce receipts, invoices, and track user/buyer details.

Cons: It is very simple (intentionally) so some more complex operations may required additional software (i.e. complex sales, or invoices where there is more details then simply basic transactions).

Great for anyone

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to enter products, set up, and start to sell. Anyone can use it no matter their knowledge level.

Cons: I wish it had more customization and things like that, but I wouldn't consider it too much of a con overall.

Love love love this processing for our credit cards

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The FREE software and low cost processing fees are GREAT. Money gets deposited FAST and deposited by 1am the next business day. No wait. No hassel.

Cons: Customer Service of you need to actually talk to a human is very lacking. They want to communicate by email and as a business some times you need a human right away.

Overall: The cost are amazing and FREE EQUIPMENT can not be beat!

Capterra-loader

Hassle free credit card processing now with tap to pay services for an easy to use checkout.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great interface, well accepted. It works every time my customers use it. It is incredibly easy to add tips and tip totals have been higher since implementing.

Cons: Credit card processing fees are typical but I wish they were lower. The cost for the readers could be lower.

Great way to keep track of payments and receipts for business.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and navigable. Quickly receive and make payments to and from customers and clients. Really nice interface.

Cons: Cost is a factor and need to evaluate number of transactions to cover monthly subscription costs associated with the software.

The best option for all small businesses

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Without question the simplest point of sale software I've ever encountered. The hardware is easy to set up the software is so easy and convenient and it works like a charm every time. No hangups no glitches no problems.

Cons: I have no conscience whatsoever. My only advice would be to make sure that your business is making more than the monthly fee or else I would recommend not going with square retail and just going with square up. Otherwise it's awesome.

Best tool for credit card transactions

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: This software is the best software for and application for credit card application. We used this when I was working at Rummage Clothing store and it made credit card transaction so much easier.

Cons: App crashed a couple of times but could be due to connection to the internet or reliability based on service.

Easy for card reading on the go

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is great for our business when we need to get a debit or credit payment quickly, even in bad weather

Cons: Sometimes our card readers mess up and cause our ipads to completely shut down, and our card readers don't always read the cards

VERY EASY TO USE ON IPHONE AND ANDROID

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: THE PRODUCT IS VERY EASY TO USE ON IPHONE AND ANDROID. I DID NOT FIND IT HARD TO ADJUST TO USING AND IT HELPED ME COLLECT PAYMENT FROM CLIENTS VERY QUICKLY

Cons: THE PERCENTAGE CUT SQUARE RECEIVES PER SALE IS CONSIDERABLY HIGH. I THINK VENMO IS A BETTER ALTERNATIVE FOR PEOPLE LOOKING TO NOT HAVE THEIR EARNINGS CUT

Overall: EASY TO USE

Great for Retail

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Used this for a former company I worked for, easy to set up and use, no issues with card reader, very helpful

Cons: Only problem was teaching the older employees how to use, no issue on the companies part with that problem though.

Get for Vendor work at events

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: When I do shows and festivals, this baby hooks up to my phone and allows me to cash in on those that don't carry cash. I do wood work and food at events on the side and rack in the money with this little bad boy on my phone.
It has an offline mode for when service is spotty or slow, and tracks finances allowing for easy transfer of data to my book keeping.

Cons: 2-4% fees can be steep, but it not much worse than other large reliable systems. The device I use has a 3.5mm jack that has broken in my phone, but the newer models are less fragile from what I've been told.

Overall: none

Quick and easy to use for small business

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick readers and processes payments in a fast easy convenient way for small business owners. I used it for my retail company with cash and carry.

Overall: Sometimes the reader doesn't want to work. If you do not have good internet access the function of it does not seem to work well. I worry about fraud with this bc it is so easy to access.

I've used Square for my clients!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how intuitive everything is. I never even needed a tutorial, because I just figured everything out by poking around and learning for myself.

It's so easy to use and so convenient!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most about Square the ease and convenience of being able to swipe and go. Charging for services and products wherever and whenever the need arises.

Cons: I like least the times that I couldn't connect to it that I really needed to be able to connect to it.

After my neighborhood coffeeshop acquired one of these neat little tablets, I was instantly charmed.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of access. The card reader faces the customer and allows for tipping and receipt management. After swiping my own card, I have control over what I do next and all of it is in a very readable and clear font.

Cons: The swiveling of the tablet was a bit awkward but thats about the only thing that put me off from this product.

Overall: Phenomenal service

Easy to use way to transfer payment

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The app is very intuitive and took about five minutes to set up on my mobile device. Payments were received within seconds. Very easy.

Cons: They charge extra for faster deposits to your bank account. As with most apps, customer service is mainly online.

Recently dropped the old credit card machine and implemented this; not regretting at all!

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MUCH cheaper processing fee than my old credit card machine company; also, I do not have to carry this big machine anymore; just a little Square, and everything is taken care of.

Cons: Only thing is sometimes it crashes; but I have spoken to a really nice customer support, and I am waiting for them resolve the issue.

Used it a few times

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can use it anywhere you have cell signal. The fees are not to bad either. It is very convenient

Cons: It is small and hard to keep up with. I loose mine all the time. Don't fit snuggly into the new IPhone.

Pretty solid product

Dec 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The retail POS stand has helped me grow my little cafe business. Customers also tip more with it. Thanks Square

Cons: I don't like how long it takes for me to batch out. Lots of buttons to press and reports to pull to reconcile things for my accountant.

Great format like an apple product/ Lots of features but some hard to learn.

Dec 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Customer profiles and how all square users are linked and the paperless option of email or text recepit. The clean look of the stand itself and the use of an ipad. And the ease of uploading products to Square through the website.

Cons: The Tons of features that are hard to figure out. When ringing someone up its hard to deduct money for a sale item, it has to be per-programmed or you have to make the discount on the spot.

Overall: A quick POS system that is clean looking and has all the features of a common POS and more.

Best simple retail tool

Dec 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is probably the most user-friendly software on the market for both the retailer and the customer.

Cons: With the simplicity comes the downfall of not always having the best uses to connect with accounting software or inventory options.

Overall: Retail/ POS

I made a purchase from someone using square and my card info was save into the persons mobile device

Aug 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that square is convenient, mobile and a easy to use mobile card reader system also it have other great features to help you run a effective business. It allows you to go mobile from any device you have any where you are and you get your funds deposited into your account within twenty-four to forty-eight hours

Cons: Ever though I like Square, I will not personally use it again to make a purchase because square allows your card information to be saved to the sellers mobile device. I had a bad experience with a sell using Square; my credit card information was saved in the sellers mobile device and later used to make personal purchases from someone using the sellers mobile device at a later time. I had a very difficult time getting my money refunded back to my account and proving that I did not authorize the purchases that was made at the time.

Overall: immediate availability of funds and ease of excess

there are a host of things I'd love changed, customer support really listens to my issues

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: there are lots of back office functions that I appreciate, like the ability to see remaining stock.

Cons: its not very pretty, especially when compared side by side with the regular app. its kind of dark. there are also many functions it needs, like the ability to do an exchange (bought a large, need a medium for example, or just return something within a new sale rather than a whole separate transaction) and to be able to check stock at another location (which would save me about 100 phone calls a week in peak season)

WE LOVE SQUARE

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: VERY EASY TO USE, ALWAYS 100% ACCURATE.... WE LIKE THAT WE CAN TRACK ALL OF OUR LARGE INVENTORY AT A GLANCE AND A PUSH OF A BUTTON. WE ARE ABLE TO HAVE OUR INVENTORY DONE CORRECTLY BECAUSE OF SQUARE.

Cons: SOMETIMES IT FREEZES WHEN WE DO NOT WANT IT TO. WE HAVE TO REBOOT AND THE SYSTEM IS FINE. THIS HAS ONLY OCCURED A COUPLE OF TIMES AND HAS NOT OCCURED ANY MORE

Need help

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love it totallyit's a great tool for my business and products and customers and fees and feedbacks

Cons: A few things i need help with to make me understand the new thingsto get along with trying to figure it

Overall: Free time to run my own business

Square is saving small businesses!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use! Functional! Minimal time to receive critical business information. Ability to pull up current sales is just seconds behind the transactions at the retail location! Very impressive!

Cons: The steps that are showing up at the top of my feed for Square retail. Mobile app is par, much better to use desktop version. iPad and iPhone software make some features inaccessible.

Overall: Easy to use.

So far, so good. Could use a few more features for the premium price.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Square is undoubtedly the easiest program to use and learn. Partly because of it's streamlined system, and partly because of it's minimal features.

Cons: There aren't enough exclusive features for the premium price. Namely, a lack of cost of goods reporting/editing features.

Love Square! I've been using it a year and am very happy with everything!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.

Cons: The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.

Needs polishing

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The clean display as items are rung up, the favorites aren't on the front screen, and being able to search everything from the front landing page

Cons: No pictures show on products, Item and Inventory Management being different pages on the back end (needs consolidating), and lack of gift card options

Overall: streamlined search of product

Too many glitches in the system.

Aug 09, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: - Inventory accounting
- lower level search function
- streamlined look
- ease of use at POS
- clear screens

Cons: - Problems with the system tracking inventory properly
- Looses saved items entered
- Doesn't tell you if you have duplicate skew
- Should not have to press CHARGE on the screen prior to inserting credit card
- No ability to save tickets (If this is not fixed soon we will have to drop this version of software because we can't use this at the holidays)
- Need images for each item on POS
- Assigns random skews to items with large amounts of variations (happens when we do a bulk download)

Overall: - Streamlined use
- Lower level product variation searches

Great product that is very easy to use.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and set up. There are several options in setting up retail items. Really enjoy working with it and like all of the reporting functions.

Cons: The system lacks the ability (currently) to accept customer deposits. This is a feature that needs to be quickly added. Would also like the ability to "drill down" into some of the reports.

Overall: This software is easy to use and delivered on what was promised.

I have mixed feelings. I like the look/feel of the old app better. It seemed more user friendly.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the ability to transfer inventory from one store to another. I like the ability to have employees clock-in/clock-out to keep track of pay and what items a specific employee sells. I like the ability to adjust quantities from the app instead of just the dashboard.

Cons: I don't like that I can't view another store's inventory from the app. Very often, I find myself saying, "We don't have that in-stock here, but I know it's in-stock at our other location." It'd be very helpful to be able to type in an item and view quantity in-stock for all locations. I also HATE that there are not "tickets" available anymore. I own a music store that offers instrument repairs and we also have special orders. For instrument repairs - the amount is variable depending on what needs done and I also notate the transaction with the instrument type, brand, serial number - what parts were used, and what was done under the "Quantity and Notes" section. I don't want to have to look up that information and type into a transaction with the customer standing at the register. In the other app, I could do all of that when no one was in the store and save it as a ticket. Then when they come into the store, all I had to do was pull up the ticket and they were good to go. Same with special orders. I don't want to add inventory into Square, assign it a price, add the SKU, put it into a category, set the quantity, etc., if I'm not going to STOCK the item. So for special orders, I like to just type in the information under "Custom Amount," but I do like to notate the transaction under "Quantity and Notes" with the title and SKU so I can look back and see what it was. I don't want to do that typing when a customer arrives, so I prefer to save it as a ticket. Now I can't do that.

Very good POS for small businesses

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I recommended Square to 2 of my friends who opened retail stores because I personally use for invoicing. The ease of setup and the ability to change products online and have them update in the POS is what I liked the most.

Less features than free version

Apr 28, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The new inventory management could have been a great feature. However, it eliminates the ability to enter inventory manually. It has the ability to process returns, however eliminates the ability to use other functions available in the free version.

Cons: The retail version has less features than the free version. Inventory can only be uploaded and can not be entered manually. The upload feature does include field matching, so it is a very, very laborious to convert from another system. Customer service is virtually non existent and not available on the weekends. We use have two square stands in our retail store. We love the current square system and were excited about the retail version and willing to pay the fee for both registers. We are looking for a more robust inventory system and POS and were excited about continuing with square. The new Square App does not come close to other POS systems . Very disappointing. I hope square improves this software before we select an alternative.

Jan 13, 2018
4/5
Overall