# Square for Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Square for Retail the right Point of Sale solution for you? Explore 492 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170272/Square-for-Retail/reviews --- Square for Retail 4.7 (492) [View alternatives](https://www.capterra.com/p/170272/Square-for-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Square for Retail Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews AR Anthony R Web DeveloperDesign, Self-employedUsed the software for: More than 2 years. “The system is straightforward, fast to learn, and reliable for day‑to‑day retail operations.“ December 17, 2025 AS Amy S OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “I operated in good faith, with no chargebacks or history of fraud, and now my ability to serve customers and pay employees is compromised.“ November 10, 2025 AC Alisa C OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I have complete control over each transaction and can run any sales or promotions that I want!“ November 30, 2024 Amie O Point of Sale Inventory Control managerEvents Services, 51 - 200 employeesUsed the software for: More than 2 years. “We had a transient business and the sales tax programming was a bit cumbersome, having to change them weekly to where we were selling.“ August 11, 2025 CM Caitlyn M BuyerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “My overall experience was okay, there’s are more pros than cons, but the cons hold more value than the pros.“ December 23, 2025 DK Demi K OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes based on your internet, it can be a pain to work with.“ January 15, 2024 MP Michal P Software EngineerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “There is a lot of documentation that can be accessed.“ May 8, 2025 RF Rose F ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “We constantly count and fix the inventory numbers in the system and within days they're wrong again.“ September 28, 2022 ## Showing most helpful reviews Showing 1-25 of 492 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amie O. Point of Sale Inventory Control manager Events Services Used the software for: 2+ years ### "A great payment processing service for small businesses!" August 11, 2025 5.0 Support staff was great, learning all of the capabilities in the beginning takes time, but well worth it. Payment processing was very good and only ran into a few situations where the wi-fi signal wasn't strong in the building we were in, disrupting service. Pros User friendly for many types of businesses, tracks inventory, supports online sales, competitive pricing for plans vs. other products. Cons We had a transient business and the sales tax programming was a bit cumbersome, having to change them weekly to where we were selling. A built in GPS system with retail sales taxes integrated would be incredible. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square for Retail It suited our needs best being a transient business with many locations. Review Source CM Caitlyn M. Buyer Retail Used the software for: 1-2 years ### "Square for Retail" December 23, 2025 4.0 My overall experience was okay, there’s are more pros than cons, but the cons hold more value than the pros. Pros I liked the ease of use and ability to learn how to use the software quickly. It was also very easy for customers to use and understand! Cons The customer support was not great with Square. It’s very hard to get in touch with someone, and when you do, they weren’t much help in my opinion. Switched from [ShopKeeper Job Control](https://www.capterra.com/p/77179/ShopKeeper/) ShopKeep just wasn’t as effective as we would have liked Review Source AS Amy S. Owner Construction Used the software for: Less than 6 months ### "Do Not Use Square" November 10, 2025 1.0 They will send you to chat vs a real person to discuss. They will earn interest on your money while you struggle to pay bills. Pros At first it was easy. Then I processed a large transaction and they closed the account and held money for 90 days Cons I processed a transaction for $13,800 through Square. Up until then, transactions had gone smoothly. Immediately after this transaction, Square closed my account and informed me that I would have to wait 90 days to receive the funds — with no way to expedite or reroute payment despite the urgent cash-flow implications for my business. Because these funds are tied up until February, my business is facing serious difficulty covering payroll and operating expenses. I operated in good faith, with no chargebacks or history of fraud, and now my ability to serve customers and pay employees is compromised. I request immediate review of my account closure and hold of the $13,800, with a pathway for either release of the funds now or cancellation of the transaction so I can process it through my preferred platform, Jobber, and continue business operations without interruption. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Heartland charged me for a year to not take transactions Review Source Kurt Z. Owner Consumer Goods Used the software for: 1-2 years ### "Square is #1 inventory and sales management!" January 8, 2026 5.0 Square is very easy to set up and very user friendly when in use. The inventory piece of it is consistent and accurate and also very easy to navigate. Pros The ease of learning how to use it and also how easy it is to integrate with other platforms like Etsy Cons Once the integration is complete through Etsy, it would be nice to be able to shut down the relationship without having to create new items. If the items are set up in Etsy and you integrate into Square, Etsy still charges you fees on every sale outside of Etsy i.e. craft shows. Review Source AC Alisa C. Owner Retail Used the software for: 1-2 years ### "Can'do it without Square for Reatail!" November 30, 2024 5.0 Absolutley wonderful! I have complete control over each transaction and can run any sales or promotions that I want! Pros Square retail makes processing transactions and keeping tack of inventory so easy! I ran for a year with a different product and it was not a good experience...I couldn't wait to come back to square for al of my inventory and sales needs. I will never change from it again! Cons After running a year on another program, I honeslty can't think of any cons. Switched from [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Rain is not user friendly at all! NEVER AGAIN Review Source Katherine P. Editor Publishing Used the software for: 1-2 years ### "Square is the Obvious Choice for POS Vendors" February 9, 2023 5.0 Pros It is reliable for customers and easy to use by our staff. Cons We haven't come up with any complaints other than minor difficulties with connectivity in certain situations beyond Squares control. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Reliability and trust by consumers as well as the additional cost associated with Paypal transactions. Review Source TB Tammi B. Owner Retail Used the software for: 2+ years ### "Squares POS 5 stars!" June 18, 2025 5.0 I wouldn't change anything or go anywhere else! It's perfect for rerai furniture and store. Once you've tried it you won't forget it!, its the perfect all in one app Pros It's an all-in-one place. I was using two other paid apps along with Square. Now, it transfers all my data and spreadsheets straight to the accountant. It's super easy to use, AI can track my daily sale with a simple ask AI how are my stats today vs last year at this time. Cons At first, just getting used to all the new tools. Which wasn't long. Very user-friendly my accountant is old school and an Excel userand was not happy at first and now he recommends Review Source AR Anthony R. Web Developer Design Used the software for: 2+ years ### "Simple, Reliable, and Easy to Use" December 17, 2025 4.0 My overall experience with Square for Retail has been positive, especially when it comes to ease of use. The system is straightforward, fast to learn, and reliable for day‑to‑day retail operations. Payment processing runs smoothly, and the built‑in reporting tools make it easy to monitor sales and performance without digging through complicated menus. However, the platform can feel a bit limited if you need more advanced retail capabilities. It’s excellent for small to mid‑sized operations, but businesses with more complex needs may find themselves wanting more flexibility and deeper features. Even with those limitations, Square for Retail delivers a clean, efficient, and dependable experience for managing in‑store sales. Pros It’s extremely easy to use. Managing the back end, running real‑time sales, and processing payments all feel smooth and intuitive. The built‑in analytics also make it simple to track daily performance. Cons It can feel limited for businesses that need more advanced retail features. Some tools lack depth, and scaling beyond basic operations may require additional add‑ons or third‑party solutions. Review Source JG JENNY G. MANAGER Retail Used the software for: 1-2 years ### "GREAT PRODUCT " July 9, 2025 5.0 LOVE IT AND COULD NOT LOVE ANY OTHER PRODUCT I USE MORE FOR MY BUSINESS. IT IS THE GLUE THAT HOLDS ALL MY FUNCTIONS TOGETHER. Pros PRODUCT COUNT WAS GREAT WITH SQUARE FOR RETAIL. IT HELPED ME SO MUCH IN EVERYDAY TO DAY FUNCTIONS WITHON MY BUSINESS. Cons NOTHING AT ALL. ILOVE EVERYTHING ABOUT SQUARE FOR RETAIL. I HAVE NOTHING BAD OR LEAST ABOUT IT, IT IS ALL GREAT!!! Review Source RP Richie P. Director Retail Used the software for: 1-2 years ### "Square for Retail - Simply the best!" November 20, 2024 5.0 First class. Would highly recommend this to all businesses in the retail sector Pros Its just the easiest system to use that I have tried. Good clear visual interfaces with great retail functionality Cons Strangely enough I don't have one. I could make one up for you but I would be lying. Review Source KB Katherine B. Director of Outreach Religious Institutions Used the software for: 1-2 years ### "User friendly " February 10, 2025 5.0 My organization exclusively uses Square for Retail for selling our merchandise. It was quick and easy for me to learn how to manage the back end and run real time sales with the portable Square terminal. Pros The ease of uploading and editing my products. Cons It is complicated when changing countries (specifically USA and CA). Review Source MH Mitchell H. Senior Consultant Retail Used the software for: 1-2 years ### "Great and Easy to use!" December 2, 2024 5.0 Pros It is easy to use, easy to create an account, and simple to add inventory with pictures and descriptions! Cons It can be a little clunky and counterintuitive, but once you get the hang of it it can really get the job done. Review Source HW Henry W. CEO Retail Used the software for: 6-12 months ### "A Must-Have For Small Businesses" October 7, 2021 5.0 Square was the #1 solution for our exterior retail needs. A simple system with basic, fleshed-out features. Overall the concept is well thought out and we wouldn't be the same without it. Square has opened the door for success beyond the limitations of E-Commerce retail. Pros The mobility of Square is the most fantastic aspect of the Square service. If we don't end up using the fully-fledged POS system, we have the option to use a simple phone-attached card payment device. We can go anywhere and take our store with us! Cons The lack of ability to upload a stock of products with a CSV file. We have hundreds of items, each with different elements and aspects, no two items are the same, thus it is time consuming to transfer items from our other e-commerce platforms to Square. Review Source Chris K. Self Employed Retail Used the software for: 2+ years ### "One Stop, Square for Retail" August 11, 2021 5.0 Auditing inventory is so easy, you can set alerts to remind you when stock gets low. I can collect money anywhere I am and online. This gets deposited in my bank account within 24 hours usually. The reports are easy for anyone to understand. I can also get a vendor sales report so I can see which of my vendors have the hottest selling items. Pros I love that I do not need any other applications to manage my payments and inventory. I have everything at my finger tips with this application. Cons I know some people complain about the service charges. 2.6% plus $.10 per transaction at the time of this review. Reason for choosing Square for Retail We chose Square because everyone we knew was using it and were happy. We do all sorts of things from construction to sales and Square gave us some versatility in payment options. Square also allowed us to stop taking checks and skipped all the hassle of collection. Review Source VR Verified Reviewer Owner Recreational Facilities and Services Used the software for: 2+ years ### "Square for Outdoor Retail Transactions" February 21, 2020 4.0 Square is accessible with a low entry cost and it allows users to get into the point-of-sale with credit cards easily. Per transaction cost is expensive. Now that certain banks offer the same buffering that Square does (at one time, Square was one of only a few), I believe I would have been better off selecting a local bank to work with that has a lower per transaction fee. However, for me, the customer service really is the downfall of Square. While everything is working, all is good. Once a problem arises, it becomes dicey. Pros If you are in an outdoor recreational type of business, Square works well because it does not require internet to complete a transactions. It's buffering capabiity provides 72 hours of time between a transaction and when it must be connected to the internet to "send" the transaction . This allowed us work near a riverbank where internet was not available and still accept credit cards. This was hugely important. Cons On one occasion, we had a transaction which billed double on the customer's credit card yet we only received payment once. Her bank directed her to us. Square's customer service was dismal. I ended up just eating the $150 transaction vs. attempting to work with them. Had I used a local bank, I think this would have been resolved with much more ease. Reason for choosing Square for Retail Entry cost. Review Source ER Edgar R. Endpoint Technician Information Technology and Services Used the software for: 1-2 years ### "Small business turned Large with Square" January 11, 2022 5.0 Square has helped my business scale to greater heights, more than I could have imagined. The POS is a great addition. My favorite feature is the management of customers, receipts, and automated thank you messages. If I was not using Square but ran into someone using it, I would surely be jumping ship. Pros Square is free and easy to maneuver. With no experience, Square appointments made it easy to start my business and manage it. Customers can book on the platform and I can manage appointments and inventory, as well as run my website. Cons Square is easily the first choice for anyone trying to start a business. However, some features may seem a challenge to access without any guidance or guide. An example is learning about taxes being applied the first time I used the POS system. Coincidentally, the party I was conducting business with was a tax-exempt business and I had no idea how to bypass the tax. Review Source Maddie E. Registered Holistic Nutritionist Health, Wellness and Fitness Used the software for: 2+ years ### "Square for small business retail " August 22, 2018 5.0 Square was a cheap way for me to reach a larger demographic of people at the markets, it adds to my business's professionalism and I would recommend it to anyone. Pros I love the convenience of swiping a card, I love that it pays out quickly (far quicker than over my website) and it keeps peoples information from past square interactions they've done so you can send them a receipt. Cons I would love to have an offline setting so it could save the cards and charge when you reconnect. I don't always have a connection at the markets I'm working. I'm working currently with the smallest square phone connection so I also look forward to updating to the version that accepts debit cards too Review Source NF Nate F. Owner Music Used the software for: Less than 6 months ### "I have mixed feelings. I like the look/feel of the old app better. It seemed more user friendly." August 9, 2017 4.0 Pros I like the ability to transfer inventory from one store to another. I like the ability to have employees clock-in/clock-out to keep track of pay and what items a specific employee sells. I like the ability to adjust quantities from the app instead of just the dashboard. Cons I don't like that I can't view another store's inventory from the app. Very often, I find myself saying, "We don't have that in-stock here, but I know it's in-stock at our other location." It'd be very helpful to be able to type in an item and view quantity in-stock for all locations. I also HATE that there are not "tickets" available anymore. I own a music store that offers instrument repairs and we also have special orders. For instrument repairs - the amount is variable depending on what needs done and I also notate the transaction with the instrument type, brand, serial number - what parts were used, and what was done under the "Quantity and Notes" section. I don't want to have to look up that information and type into a transaction with the customer standing at the register. In the other app, I could do all of that when no one was in the store and save it as a ticket. Then when they come into the store, all I had to do was pull up the ticket and they were good to go. Same with special orders. I don't want to add inventory into Square, assign it a price, add the SKU, put it into a category, set the quantity, etc., if I'm not going to STOCK the item. So for special orders, I like to just type in the information under "Custom Amount," but I do like to notate the transaction under "Quantity and Notes" with the title and SKU so I can look back and see what it was. I don't want to do that typing when a customer arrives, so I prefer to save it as a ticket. Now I can't do that. Review Source JH Julianne H. Writer Non-Profit Organization Management Used the software for: 6-12 months ### "Best POS system I've found" April 14, 2019 5.0 As a small business owner, I would highly recommend Square over other services that have higher fees and monthly charges. It's easy to use and I almost never experience glitches, so customer service isn't even needed that much. Pros Despite what I wrote in my "cons", this really is the best software I've found for card sales for my company. Most of them charge you a monthly fee in addition to a percentage of every sale, which thankfully is not the case with Square. It's very easy to use if you're not familiar with POS software. Customer service is also very easy to reach and quite friendly from my experience. Cons Unfortunately, you have to buy their most expensive software to only have 2.4% taken out from every credit card purchase. Otherwise, you'll be charged more. I know that's just how POS systems are... but it's too bad we are charged a percentage of every purchase to simply use their product, given it's not their money. I also wish there were more customization features available. I just used Quickbooks (which is compatible with Square) instead of Square itself to do all the customizing so I also didn't have to put Square advertisements on all of our receipts, which doesn't look very professional. Review Source JM Jude M. Owner Consumer Goods Used the software for: 6-12 months ### "Cha-Ching, add MORE sales with Square " April 27, 2022 4.0 I do alot of craft fairs and want to provide customers the flexibilty & confidence when making their purchases. Square is a perfect solution, I can check my inventory, make multiple sales and email customer's receipt all within the Square App on my phone. Pros Square is user friendly and makes in person transaction a breeze. I am happy I could enter all my inventory, description and prices within the app. Making multiple sales is simple. Customer's recognize the square device on my phone and feel confident when I process their cards. The have the option to with swipe or tap. Most customer's input their email address or phone for receipts. I can also offer discounts, rewards and gift cards from the App. Cons Overall Iam happy with the using Square and have not had any issues yet. I've heard other merchants complain of lack of support. Also, if and when my business grows I may have to look into another service since it is more small business friendly Review Source RF Rose F. owner Retail Used the software for: 6-12 months ### "Not great inventory management" September 28, 2022 4.0 I mostly like the system and the ease of it but if they can't fix my inventory problem I will be forced to switch systems. Pros It was easy to set up and my account rep was extremely helpful Cons My inventory numbers are always wrong. I have contacted Square twice so far and I don't know if they can figure out the problem. They never call me back. Items transferred from one store to the other don't always show up in inventory. We constantly count and fix the inventory numbers in the system and within days they're wrong again. Review Source JJ Jackie J. LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use for all people" December 5, 2019 5.0 We need to be able to track which massage therapist saw which client, and with the notes section, we are able to do so with ease. We can also track commission on products that way making sure no transaction gets left behind. We also use square for our payroll. Having it all linked to one account is great! Pros Square was very easy to navigate. It has many options to customize the software to fit any business’s needs. You can write a custom note about each transaction, making it easy to review the register at the end of the day. Cons I haven’t ran into any problems with the software. As a massage & wellness center, we often do events and need to take our ‘cash register’ with us. Square makes it easy using the same credit card reader for in house transactions or cell phones on the go. It is all tracked the same way. Review Source VR Verified Reviewer Owner/Entertainment Specialist Used the software for: 1-2 years ### "My experience with Square is a fantastic!" August 2, 2018 5.0 The benefits I get from this software are the ease of receiving payments from my clients. Love the no hassle of a subscription merchant service. Pros What I like most is nearly everything! I get emails with updates to my deposits and I love the fact that my clients never have issues paying their invoices. Cons What I like least about Square is the fact that the client's name doesn't show along with their payment. This is the biggest headache when trying to apply the merchant fees and their payment into my accounting software. Review Source VR Verified Reviewer Sales Used the software for: 2+ years ### "Love the Square, quick and easy to use! " July 9, 2018 5.0 Pros We love that it is very user friendly; with ease you add or delete products or services, change the pricing, update the tax, add notes, and link to your accounting systems. Cons There is not a lot that we don't like about Square. It would be nice if there was a notes section for each customer on EFT though. Review Source CV Crayle V. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "I'm Not Sure Why This Is The Default For So Many" June 17, 2021 2.0 I haven't processed any sales. I don't trust the company enough to handle my money. They claim to be for mobile businesses, but require a desktop to manage your account. Many pages of their site were broken when I did my set up. Their customer service leaves much to be desired. Pros The fee structure is lower than some, and they send first time users a free mag strip reader. That's really the only benefit I can see. Cons \-You can't manage your account from your phone. Most options are grayed out and say "desktop required." -Once I got to my desktop, the site was really buggy and hard to use. For instance, little black dialogue boxes telling what kind of info to put in each field hover over the space you actually need to type in when you do your account set-up. When you hit the "X" in the corner of the dialogue box that is blocking your view of the typing area, a full-screen pop-up asks "Are you sure you want to leave setup?" No, I don't want to leave setup, I just need this box out of the way. My first form that I filled out was full of typos, because I couldn't see the field to type in through the black dialogue boxes. -Their customer service is REALLY bad. When I had trouble signing up for the free card reader, I used the WORST customer service bot I've ever seen. It just kept sending bursts of 3-5 messages with links to broken pages on their website based on key words before I could even fully type my question. Then the human customer service rep I chatted with wanted to add things to my cart for me and kept trying to assume the sale before actually addressing my problem. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.