# Page 10 | Square for Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Square for Retail the right Point of Sale solution for you? Explore 492 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170272/Square-for-Retail/reviews

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Square for Retail

4.7 (492)

[View alternatives](https://www.capterra.com/p/170272/Square-for-Retail/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Square for Retail

## Showing most helpful reviews

Showing 226-250 of 492 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HP

Hannah P.  
Clinician  
  
Used the software for: 2+ years

### "consumer friendly, simple, straightforward"

June 18, 2018

5.0

Pros

I love how easy it is to operate, as both a customer and a shop myself. I also really appreciate the option to email or text the receipt. This allows for everything to be green and sustainable. Also, the plug in for my electronics is so small and portable. This is a huge plus. As a customer, I trust the security of Square and have real peace of mind when paying through the software. Other online merchant software is not as trustworthy or secure.

Cons

There are no cons for me related to this software. I gave it five stars across the board as I feel it is the best software in its category, both is function and form.

Review Source

BE

Breanna E.  
Independent consultant  
Consumer Goods  
Used the software for: 1-2 years

### "Square makes it easy"

December 15, 2019

5.0

I’m happy that this app is available because it simplifies the way you take payments from customers and it will automatically be deposited into your bank account. It takes away the hassle of dealing with cash and making deposits yourself. You can add products to a library and charge the customer that way or you can use the keypad and type in the amount.

Pros

It’s easy to use the square app and card reader to take payments from customers. I use this most often when I do craft fairs/vendor shows. The card reader is small and not bulky so it makes it simple to carry into events and doesn’t take up a lot of space at my booths. I can even enter payments by hand if I forget the card reader. I can also request payments from customers by invoices and receive payments all in the app.

Cons

I found that the fees for depositing the money to your bank account can be a little high. There is also a small glitch that prevents certain functions from loading all of the time so I have to restart the app some times.

Review Source

VR

Verified Reviewer  
Producer  
Music  
Used the software for: 1-2 years

### "Ease of use"

January 11, 2022

5.0

Fantastic - especially no monthly bills which means seasonal creatives can pop in and out with using it!

Pros

Ease of use - Brand recognition by customers too - it's the 'go to' square and people know they can trust it, swipe it and ease of getting a receipt. Never had one complaint!

Cons

Reliance on wifi/mobile access- like all cloud based technology doesn't make it 100% reliable but that's the gamble. I found the website very cumbersome to set up.

Review Source

HL

Hillary L.  
manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good product for capturing POS for small businesses"

August 19, 2021

4.0

Collecting payment with the card present is less of a risk for our business and it's easy with Square. It's easy to use for our staff.

Pros

Square is easy to use for our drivers. While we require having payments on file, we sometimes use Square at the POS as the card is present and it's less risky that processing large amounts of money without the card present.

Cons

It would be nice if the rates were a little lower, though for the convenience, it's not bad.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Square offered more innovation.

Review Source

MC

Mike C.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Square"

December 28, 2019

4.0

Overall Square for Retail is a quality option to have at your disposal. I think it represents the best product of its kind; plus the company sends a Square reader to you for free.

Pros

Square was very easy to operate. For clients who preferred a POS transaction, this was perfect. There wasn't too much to learn about the usage. Simply plug the square into your phone and swipe the card. I don't have to worry about invoicing the client or waiting on payment; which is always a plus.

Cons

Very few of my clients carry their cards into the gym with them. This requires them to have to return to their car to retrieve their card in order for me to complete the transaction. I think in these cases the overall transaction takes a bit longer than I am comfortable with; especially if I am running back to back clients.

Review Source

TD

Tara D.  
Merchandiser  
Retail  
Used the software for: I used a free trial

### "business as usual"

April 17, 2022

4.0

Square has made everyday transactions easy and makes easy understand hookup

Pros

the product is easy to use Easy connect process to connect it to anything else.

Cons

the high percentage to do a transaction is only thing I don't like

Review Source

TT

Tammy T.  
Admission Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Product"

September 29, 2022

5.0

Pros

Easy to use, very beneficial, great customer service

Cons

We like everything so far with this software and have no complaints

Review Source

BH

Brooke H.  
Director of Development  
Education Management  
Used the software for: 2+ years

### "Square for School Use"

June 2, 2022

4.0

Pros

Very user friendly. Easy to train additional staff on using. Reporting is very easy to read and can easily be forward to email which is nice.

Cons

For what we use it for (event ticketing, retail shop charges and so on), we do not currently have any problems.

Review Source

JJ

Jamie J.  
Owner/Designer  
Retail  
Used the software for: 1-2 years

### "I love square"

April 12, 2019

5.0

Pros

Thankful that this credit card processing is easy to use. Also, square offers chargeback protection!

Cons

My compliant is that Apple changed the headphone jack and I have to use a dumb tail to take credit cards.

Review Source

VR

Verified Reviewer  
Office Mananger / Bookkeeper  
  
Used the software for: 1-2 years

### "Used it a few times"

January 11, 2018

5.0

Pros

You can use it anywhere you have cell signal. The fees are not to bad either. It is very convenient

Cons

It is small and hard to keep up with. I loose mine all the time. Don't fit snuggly into the new IPhone.

Review Source

JL

Jake L.  
Proprietoe  
Financial Services  
Used the software for: 1-2 years

### "Lifeline of one of my businesses"

December 18, 2018

5.0

Pros

I can track sales and everything from any device for a side retail business while I work my main career

Cons

Nothing I don’t like, the fees are okay with me no more than the volume my store is doing right now

Review Source

VR

Verified Reviewer  
Manager, Organizational Development  
Machinery  
Used the software for: 2+ years

### "Absolutely fantastic tool for running my small business. "

May 11, 2018

5.0

Pros

We run a small at home business and Square is the best tool for point of sale transactions and easy to produce receipts, invoices, and track user/buyer details.

Cons

It is very simple (intentionally) so some more complex operations may required additional software (i.e. complex sales, or invoices where there is more details then simply basic transactions).

Review Source

LS

Laura S.  
Permanent makeup artist  
Cosmetics  
Used the software for: 6-12 months

### "Best Payment Processing Device for a Small Business"

June 12, 2019

5.0

Pros

Square is the best option on the market for a small business to process card payments. Square is easy to use and processes payments seamlessly and securely. The selling point for me is the fact that square is easily recognizable to consumers which helps them feel more secure when completing a transaction with a small business.

Cons

The fee for square starts at 2.75% of all purchases made through the software, they also charge additional fees for stands and chip reading devices. While this does not affect customers, it does make a difference for small business especially when there are high operation costs involved in the price of sales. It would be nice to have a flat rate subscription available.

Review Source

AL

Angela L.  
Owner  
Retail  
Used the software for: 2+ years

### "Perfect for Business on the Go"

September 22, 2023

5.0

Pros

Easy to understand and user friendly. Clients recognize the brand and are secure and confident in making mobile payments. It builds instant credibilty with the consumer.

Cons

Fees of course, and deposit timing is sometimes delayed.

Review Source

cD

chelsea D.  
business owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great Small Business Option"

February 13, 2022

4.0

Pros

Square is familiar to folks and people feel comfortable using it. It's a great alternative to getting an entire POS system. Very mobile and convenient too.

Cons

Sometimes it takes a few tries to work. That doesn't happen often though.

Review Source

ST

Shana T.  
Content Strategist  
Writing and Editing  
Used the software for: 6-12 months

### "Great - for the iPad"

January 4, 2020

5.0

It was fine for my inventory-based sales location where I could have an iPad on site. Just not practical for a business where I carry my phone and a laptop.

Pros

This card reader has been around for a very long time - over a decade I think. I started using it for another business way back in the day, and have since begun a freelance writing business where I don't have a lot of in-person interaction with clients. Square for retail is easy to use and relatively competitive in pricing. Back when I had inventory, Square made it easy to manage that.

Cons

It's only for iPad! Come on, people, some of us have Kindles, Androids or even cell phones we want to use with out mobile businesses. Introduce a more varied product and I might consider recommending this to someone.

Review Source

Adam L.  
Manager  
Printing  
Used the software for: 6-12 months

### "Perfect POS system for any start up"

June 16, 2020

5.0

Pros

It's nice that there are no monthly fees and you only pay a small percentage per transaction. The dashboard is excellent for reviewing your sales. Another bonus is the ability to connect directly to QuickBooks.

Cons

It would be nice to be able to have customer reviews posted to our Google My Business page.

Review Source

BM

Barbara M.  
Senior SIS Support Engineer  
Education Management  
Used the software for: 1-2 years

### "Great retail app for the price!"

March 12, 2019

4.0

I support a non-profit who has no paid employees. We run an annual 5K and let attendees register the day of. We also sell some gear (sweatshirts, headbands, etc.) the day of. Using Square allowed us to offer credit card purchases the day of our 5K. It was very convenient as all of our volunteers working either at registration or the gear tables, had smart phones. The app was downloaded on each smartphone and used that day. Very simple and very convenient!

Pros

I like the ease of use. It didn't take long to learn it.

Cons

Wish there were more in the reporting features. You can export the data and do the heavy lifting in Excel, but would be nice to have it built into Square.

Review Source

JG

Jessica G.  
Furniture Designer  
Retail  
Used the software for: 1-2 years

### "Good value for the money ! "

June 18, 2019

4.0

Keeping track of sales per day is so much easier ! The system makes it easy to interpret.

Pros

After initial intro it was easy to use.

Cons

There was a bit of a learning curve for us all but now things are smooth !

Review Source

ML

Maya L.  
Leasing Agent  
Real Estate  
Used the software for: 2+ years

### "Square"

April 11, 2019

5.0

Pros

Square is really simple to use and has been really helpful for me in the past to accept credit card payments from people. Since most people do not have cash, this is a very convenient way to still be able to do business.

Cons

I don't like that there is a fee get your money. Also, with all of the new apps and money services, recently I find I am more likely to use something else besides square to receive money.

Review Source

DV

Diane V.  
Owner  
Retail  
Used the software for: 2+ years

### "Square"

September 30, 2019

5.0

I have never had a problem. My money is always deposited directly in my account by the next day.

Pros

Square is so easy to use. I sent invoices out for my business and people can enter their card information and pay or I can scan their card when I deliver their items.

Cons

The cost is a little much for a small business that only does a $100 in sales a week. I use it for a small homebased business.

Review Source

Amanda P.  
Independent Consultant  
Retail  
Used the software for: 1-2 years

### "Square"

November 21, 2018

5.0

Pros

I like how easy it is to use. It isn't hard at all to learn to use.

Cons

I haven't had any problems and so far I like everything about Square.

Review Source

KT

Kalli T.  
Dance Instructor  
Performing Arts  
Used the software for: 2+ years

### "Square"

June 30, 2022

5.0

Pros

Square is easy to use and for the most part has minimal glitches.

Cons

When glitches do arise sometimes it is hard to find a quick solution.

Review Source

AJ

Amy J.  
Leader  
Civic & Social Organization  
Used the software for: 2+ years

### "Great for Donations and Product Sales"

May 8, 2020

5.0

Used for fundraiser sales for our scout troop. We love being able to use it for Cookie Sale, ticket sales, and other product sales.

Pros

Works very well for product sales for nonprofit fundraising. Setting up my products with pictures makes it easy to create purchases.

Cons

I have used the software for a few years now and have not had any issues. I highly suggest Square to every scout leader that I meet.

Review Source

pP

pam P.  
owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "there are a host of things I'd love changed, customer support really listens to my issues"

August 15, 2017

4.0

Pros

there are lots of back office functions that I appreciate, like the ability to see remaining stock.

Cons

its not very pretty, especially when compared side by side with the regular app. its kind of dark. there are also many functions it needs, like the ability to do an exchange (bought a large, need a medium for example, or just return something within a new sale rather than a whole separate transaction) and to be able to check stock at another location (which would save me about 100 phone calls a week in peak season)

Review Source

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