# Page 13 | Square for Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Square for Retail the right Point of Sale solution for you? Explore 492 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170272/Square-for-Retail/reviews

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Square for Retail

4.7 (492)

[View alternatives](https://www.capterra.com/p/170272/Square-for-Retail/alternatives/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Square for Retail

## Showing most helpful reviews

Showing 301-325 of 492 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CA

Crystal A.  
Stylist  
Public Relations and Communications  
Used the software for: 2+ years

### "Use anywhere!"

October 16, 2018

4.0

I love the simple approach to keeping a card on file for customer, sending inclined to customers and the simple paperless reports!

Pros

I love the ease of using this software anywhere. From mobile to iPads to desktop.

Cons

Having to get a separate chip reader to use new cards.

Review Source

NS

Nicole S.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Convenient"

October 8, 2019

5.0

Square has helped me expand my customer audience by allowing me to take card transactions.

Pros

Square makes it incredibly easy for people who work events to process and keep track of transactions.

Cons

It is a little bit frustrating that square takes fees from each transaction, but that is to be expected.

Review Source

NK

Nick K.  
I/T Manager  
Financial Services  
Used the software for: 2+ years

### "This worked great for my MLM business"

May 5, 2020

5.0

I really liked the product and would choose it again if i needed one.

Pros

This product worked great for my small business when i used to partake in a MLM business. I would recommend it.

Cons

I don't have too many cons. Sometimes it would take multiple swipes but nothing to really complain about.

Review Source

HM

Hailey M.  
lead selector  
  
Used the software for: 1-2 years

### "Easy for card reading on the go"

April 1, 2018

5.0

Pros

This is great for our business when we need to get a debit or credit payment quickly, even in bad weather

Cons

Sometimes our card readers mess up and cause our ipads to completely shut down, and our card readers don't always read the cards

Review Source

AR

Ashley R.  
Educator  
Education Management  
Used the software for: 1-2 years

### "Taking Fundraisers to the Next Level"

October 11, 2019

5.0

Pros

I love everything about Square and square reader. Setting up the software on a mobile is a breeze and the app and software explain everything about the process and fees. The software never glitches and customer support is fantastic.

Cons

The square reader is hard to keep up with; I wish there was a way to use a QR reader or something instead of having to swipe. Sometimes it breaks, too.

Review Source

VR

Verified Reviewer  
Wellness Essence System Founder, Developer and Master Practitioner (Quantum Medicine)  
  
Used the software for: 2+ years

### "Great Convenience for Accepting Credit Cards!"

June 15, 2018

5.0

Pros

I like that the sofware is fast and easy to use for me and for customers. I like that the customer receives a bill via email.

Cons

What I like least is having to pay the transaction fees and that's really all that I dislike about it.

Review Source

Victoria W.  
Data & Finance Mgr  
Religious Institutions  
Used the software for: Less than 6 months

### "Square fits the bill"

December 30, 2020

5.0

I have been pleased. I did go out to search for a competitor in hopes of saving money, but haven't found a great alternative.

Pros

Square is designed for small business and is scalable for us to grow. My business is very small at this time -- just 1-2 monthly pop-up events. (I have also used it in the past to support my church's bookstore.) They make it very inexpensive to get started if you are willing to use their simplest reader and yet they also offer have equipment that is more robust for later. They offered the first $1,000 of sales with no fees due to a referral and you can share a code so the referrer and the referral recipient can both get that discount. What a great way to start!

Cons

I found it a little confusing adding items and users at first and feeling assured I would get the result I hoped for. It did end up okay so it must not have been that hard.

Review Source

AS

Amanda S.  
Talent Advisor  
Human Resources  
Used the software for: 2+ years

### "Customer review"

December 10, 2019

4.0

Overall, I like using the square as a payment method. It seems easy for both the user and vendor.

Pros

As a customer, I really like it when someone has square to give me the option of using a card to pay for an item while I'm at a market. I rarely carry cash and the service fees at market ATMs are usually really high. I like to use my card when I can to get points too so it makes shopping easy for me. I would not likely buy as much at a market without the square being an option.

Cons

Sometimes the vendors seem to have issues with connectivity which then impacts the functioning of the square.

Review Source

VR

Verified Reviewer  
Applecare Advisor  
Consumer Electronics  
Used the software for: Less than 6 months

### "Easy to use!"

January 1, 2019

5.0

Pros

Easy to use, simple pricing structure, advanced reporting, competitive pricing.

Cons

iPad-only, Poor cost-of-goods reporting, Pared-down features

Review Source

Taylor B.  
Associate  
Law Practice  
Used the software for: 2+ years

### "Easy and simple credit card accepting service with simple setup"

November 2, 2018

5.0

Pros

Fees are up front. Fees are reasonable for the service. Reporting is great.

Cons

Setting up for non profits can be somewhat complicated given the nature of the how non profits work.

Review Source

Connor K.  
Refrigeration Mechanic Apprentice  
Construction  
Used the software for: 6-12 months

### "Easy and comfortable way to charge customers "

April 13, 2019

3.0

Pros

A clean and professional way of charging customers without having a large setup.

Cons

Can have a hard time reading cards. Higher charge %

Review Source

LC

Liam C.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Easy to learn and easy to use"

January 9, 2019

5.0

Pros

Sleek and simple UI, makes for a much simpler and more adaptable POS. I like how they make it easy to configure for your business’ needs.

Cons

I’ve used square at multiple jobs, and I don’t have any issues with it.

Review Source

EC

Elias C.  
VP  
  
Used the software for: 6-12 months

### "WE LOVE SQUARE"

August 11, 2017

5.0

Pros

VERY EASY TO USE, ALWAYS 100% ACCURATE.... WE LIKE THAT WE CAN TRACK ALL OF OUR LARGE INVENTORY AT A GLANCE AND A PUSH OF A BUTTON. WE ARE ABLE TO HAVE OUR INVENTORY DONE CORRECTLY BECAUSE OF SQUARE.

Cons

SOMETIMES IT FREEZES WHEN WE DO NOT WANT IT TO. WE HAVE TO REBOOT AND THE SYSTEM IS FINE. THIS HAS ONLY OCCURED A COUPLE OF TIMES AND HAS NOT OCCURED ANY MORE

Review Source

VR

Verified Reviewer  
Board Member  
  
Used the software for: 1-2 years

### "Easy and User Friendly"

May 24, 2018

4.0

Pros

I really enjoy this product. We have a non-profit that we use this for community events and are able to easily charge and send receipts to buyers. Reporting is great too from a board standpoint

Cons

Just wish the percentage taken wasn't so high. As a non-profit we would love to negotiate our rates or have a different fee.

Review Source

DF

Darryl F.  
Developer  
Automotive  
Used the software for: 6-12 months

### "Great POS system, but comes at a price!"

July 16, 2019

5.0

Pros

Square has done a great job with making things simple and easy integrations

Cons

The prices and fees are a bit ridiculous. I wish it was cheaper on the end client.

Review Source

CS

Carlo S.  
Leasing Consultant  
Construction  
Used the software for: 2+ years

### "Everything Square’d away"

July 27, 2021

5.0

Pros

I love how easy it is to use w the POS hardware they give you.

Cons

The program is a little difficult to get at first.

Review Source

JC

Julie C.  
Art & Media Specialist  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Easy to Use"

January 25, 2020

5.0

Overall, it is a good option for small businesses if you can afford the fees.

Pros

I worked with a friend selling clothing and Square was our go to product for sales. It is easy to use and our customers really appreciated that we could accept credit cards.

Cons

Credit card fees were a bit steep for our small business even though it made life easier for our customers. Customer service was rarely helpful.

Review Source

Linda S.  
Artist, Saleslady, and Author  
Fine Art  
Used the software for: I used a free trial

### "Square for Retail Review"

October 11, 2019

5.0

It saved me walking to the ATM. I don’t drive or have a driver’s license, and I find walking more challenging due to health issues. I am using my bicycle more and more.

Pros

I liked the convenience of swiping my Debit Card inside that card reader designed especially for smartphones and iPads. I was low on cash. I didn’t want to hike to the nearest ATM or grocery store to get Cash-Back with a small purchase.

Cons

The fact that either I as a customer or possibly as the business Saleslady, have to pay that small fee per transaction.

Review Source

LM

Lana M.  
Agency Owner  
Public Relations and Communications  
Used the software for: 2+ years

### "Very good POS for small businesses"

June 9, 2017

5.0

Pros

I recommended Square to 2 of my friends who opened retail stores because I personally use for invoicing. The ease of setup and the ability to change products online and have them update in the POS is what I liked the most.

Review Source

KG

Kristina G.  
Owner  
Writing and Editing  
Used the software for: 6-12 months

### "Square Software Review"

February 6, 2020

4.0

It has been great! Everything is very automatic once it is set up. I don't have to think about it and I know everything is still being taken care of. I like how easy it is to set up a new transaction and how quick it is too so my customers do not have to wait very long.

Pros

My favorite thing about Square is that I can set up recurring invoices to automatically generate every month and be sent to our clients. Creating invoices is easy and convenient. I also really like that Square included our Square to use on our phones with signing up. It is convenient to have on hand.

Cons

The software does not allow me as the creator of the invoices to set up automatic bill pay or bank withdrawal for the customers. If they want it to be paid automatically every month, they have to set that up on their own. It would be nice if I had a check box to say to automatically apply that for them when they request it.

Review Source

KG

Kim G.  
Customer Service  
Medical Devices  
Used the software for: 2+ years

### "Square Review"

April 24, 2019

2.0

More of a headache then anything

Pros

The only thing good about this program is how portable it is.

Cons

Holds on funds, attachment doesn't always work so you must key in cc info, bad customer service.

Review Source

BF

Ben F.  
President  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good payment platform..."

December 12, 2018

5.0

Great experience. Service was prompt getting back to us and its been a real time saver for our business.

Pros

Easy to use and program. Deposits are set it and forget.

Cons

No option for self check out for customer.

Review Source

LM

Lane M.  
Assistant manager  
Retail  
Used the software for: 2+ years

### "Great to keep as a backup option"

February 27, 2019

5.0

Pros

Handy when used as a backup when standard point of sale is down due to power outages or loss of internet service

Cons

Seems a bit unprofessional to use a square app connected to a phone in a brick and mortar style storefront

Review Source

TG

Tazlyn G.  
Ceo  
Apparel & Fashion  
Used the software for: 1-2 years

### "Gift from god"

February 5, 2019

5.0

Pros

This makes selling products on the go so easy and doable anyone can do it or use the software

Cons

The software has no flaws that I’ve seen I just worry to lose the square it self

Review Source

RS

Rich S.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Very good program for a small business"

November 25, 2020

4.0

Pros

I like the ease of using the app on my phone for clients' credit card charges.

Cons

The swipe readers do not hold a charge very long, and there are times the app does not work 100%.

Review Source

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