Who Uses This Software?

From a one-person shop just starting out, to an enterprise scaling their operations, Square works for every type of business.


Average Ratings

190 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Swipe/dip/tap: 2.75%. Keyed in: 3.5% + $.15.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • Square
  • squareup.com/
  • United States

About Square Payments Processing

Accept every way your customers want to pay with Square Payments. Get a free magstripe reader to swipe credit cards anywhere. Take chip cards and NFC payments with Square Reader for contactless and chip. With Squares credit card processing, you can accept all major cards and get deposits as fast as the next business day. We offer chargeback protection, fraud detection, account takeover protection, and more, so you can focus on your customers. Its free to sign up and fast to get set up.


Square Payments Processing Features

  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Electronic Signature
  • Mobile Card Reader
  • PCI Compliance

Square Payments Processing Reviews Recently Reviewed!


Nice Options for Having Pre-Set Service Costs, but Higher Cost for Stored Cards

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I appreciated how fast and easy it was to set up a Square account, have a card reader shipped to me, and start accepting CC payments (which I could before I even received the card reader, for the additional cost of charging a manually-entered card number). I also liked that it is easy, once various service options are set up in the app, to simply click a button to charge pre-set payment options.

Cons: I am a psychotherapist, and I eventually ended up switching to another credit card processor for several reasons: I didn't like swiping a card at the end of every client session, or paying higher rates to store my clients' cards on file. The receipt emails/texts that Square sent to clients were also less confidential, as they included my business name in the message.

Overall: I now only use Square for occasional one-off payments if I do not wish to store a client's card on file, because the rates are competitive for this type of payment. I am now able to securely store my clients' cards on file with a different software, and can process payments easily at the end of my day all at once, all for the same rate that Square charges for a swiped card (plus, text messages to clients do not include my practice name). Unfortunately, Square is no longer my go-to payment software for my therapy practice.

Capterra loader

Quick, easy and convenient.

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square offers a great service for business owners that accept credit/debit cards as payment. I really like that square works with a variety of tablets and phones. Square has a lot of options for you to customize your products and makes it easy and quick to charge and take payments. I appreciate how they have made their software simple but with many options to make it work with your business.

Cons: At the time of this review, I do not have any complaints with Square. I have rarely run into any trouble and if I do, it's usually the hardware on my end.

Overall: Square payments processing has been a fantastic addition to my office. I use it daily and have to problems. It is easy to get receipts to customers and quick to take their payments. Their fees are fair and their software is rich with customization options.

I wouldn't have my small business without Square Payments Processing!

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease and reliability of using Square, I didn't experience any sort of learning curve when I began using it for my photography studio. I appreciate that the customer isn't burdened with the processing fee, and I (and my customers!) trust the security of the credit card processing. The staple features for me are the invoicing system and the sales reports. I think the processing fee is perfectly reasonable for the ease of use, multiple features, and peace of mind I get from using Square.

Cons: I would really love more flexibility in selecting specific dates for scheduling future invoices. I sometimes have to go in and schedule separate invoices for the same client because I can't schedule on, say, the 20th of the month with payment due on the 30th. I also wish cancelled invoices would stay listed on the main invoice screen, but that's a very minor detail.

Nonprofit Events

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a big reason why square is so popular! It is a one of a kind payment processing system. It is safe, secure, and easy to use. We use our for a thrift store and nonprofit events. We have two accounts which makes distinguishing funds easy and they are both set up to different bank accounts. You can list items for sale so you know the cost and don't have to type it in. Square even gives you your first card ready for free when you sign up. This is one of those tools that is always handy to have in your bag as the director of a nonprofit.

Cons: After some time card readers to loose their ability to read cards or sometimes cards can be old and difficult to read. If a few failed swipe attempts don't work there is not need to worry. Just go in and type the card number. This option makes everything less stressful.

Overall: One of a kind. This is a solid system with many reporting and set up options. If you sell things then this is the number 1 system for you!

Economical and Flexible Payment Processing

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fees/percentages are lower than most other payment processors. Equipment is minimal and inexpensive. No need to buy expensive processing equipment. Equipment is mobile, and works right with your smart phone or tablet, and with multiple devices. Payment is in my account the next day. Website has a variety of helpful reports to help you manage your income, and a store front feature with items and you can paste the link right on your website.

Cons: Nothing really. I like this software, and I've been using it for about 3 years.

Simple to use and Transparent pricing .

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Flat 2.75% pricing on credit card processing. Our biggest pain point with other merchant processors was an extremely opaque process. At the end of the month, we would get a statement that was a dozen pages long and impossible to decipher. No matter what, we always ended up paying more than 2.75%. So, we save a lot of money and headache with square

Cons: The register system that accompanies square is not the most robust. It's great for basic restaurant/cafe use. Software can be a little slow at times. but overall, simple to use.

Used it for years

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Square Payments Processing has been utilized in my office for years, and is easy to use as long as I have a good internet or phone connection.

Cons: Fees are average, could be improved, or offered incentive for continued business. Does not integrate with Quickbooks online, and creates an added step in accounting process. This is a feature that could be improved.

Overall: Simple and straightforward use, creates monthly statements with breakdown of gross and net income, after fees. Definitely could be improved by creating integration to accounting systems.

Capterra loader

It's been much-copied, but Square holds up well.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was an early adopter and my use case was a little different. I was selling expensive software from a foreign country and we didn't have a Merchant Account because the owner lived abroad and I didn't want to underwrite the operation. Bingo! Square to the rescue! With their model of holding a portion of the revenue until the transaction cleared it eases their risk and makes my life a LOT easier. Instead of 30-60 days' delay for PO's, etc. I could sell immediately and have about 80% of the cash next day... and the rest far sooner than the PO route anyway. Game changer for people in my situation.

Cons: A little limited in problem solving. Whenever a transaction was rejected it was difficult to find out why or troubleshoot things.

Overall: A great solution for a small company, a trade-show seller, or anybody with difficulty getting a merchant account.

Accept Payment Safely

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: My wife and I have been using Square for quite a while now to process credit and debit card payments for our online crafts shop, and so far it's been a fairly smooth experience. Payments always go through Square's fraud detection department to make sure everything is legit and running. This allows us to ship our products without headache about fraud. The overall design and layout of both the Android and desktop apps are smooth and easy to use.

Cons: We've experienced some rough moments with their customer support regarding some issues we had with installation initially, but it was resolved over the phone. Been great since.

Capterra loader

Great for small business!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am completely impressed with the quality of this software! The time between ordering my square device and receiving it was so small, and then setting it up went so quickly, being extremely easy.

When you first sign up, they give you a "pass" by letting your first $1,000 in sales occur without a fee, so long as you do it in the time frame they state. You can even earn fee-less transactions by referring individuals to the software!

My small business has been so much easier to operate courtesy of this software, and I am so grateful it is out there to use.

Cons: I find that there is little to dislike about this awesome software! If I had to pick one thing, I might suggest that they reconsider exactly how much they charge in fees to use it.

Overall: I have had such a pleasant experience using Square Payments Processing. It is easy to download the software onto your electronic device. It is easy set up payments. And, it is easy to operate the software. I would totally recommend this to anyone who is operating a small business and needs to take payments via card.

Very easy to use with little issues.

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use, never a funding issue, low and consistent merchant service costs, customizable for your products or services. We left the big bank, variable rate merchant services and have never looked back. Seem to strive to improve services offered.

Cons: The one time we contacted customer service, they were less than friendly or helpful. Fortunately, it's only been once that we've needed to call. On an iPad, the chip reader stops working if an update is needed.

Payment Processing

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of accepting debit or credit cards utilizing this service to extract funds. It gets deposited directly into the account programed in within a few days. At times when the app component is down, payments can be processed online on their virtual terminal.

Cons: The fees charged are quite high. To counter this con, we charge an additional amount to process the debit/credit card to compensate for the charges incurred for each transaction.

Square invoicing adds to efficiency and ease of payment

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Setting up items and then creating invoices to charge clients for services was easy and fast. I have significantly reduced the time it takes to get an invoice to my client, and they pay it immediately because they can enter their credit or debit card directly into the emailed invoice they receive.

Cons: If there is a dispute, the money that was paid to you gets recalled and will be tied up for 3 months until Square and the dispute company resolve the issue. Square was ineffective at reducing the dispute time even after all documentation was submitted.

Overall: Overall I have had an excellent experience using Square. Their policy is to pay money received directly into my bank account within 24 hours and that has been the case, unlike PayPal, who hold funds in my PayPal account until I move the money into my bank account, creating an extra day or two when I don't have access to the funds.

Capterra loader

Super easy with multiple options available

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can log in to square from anywhere on any device. Im not limited to just one device. I use square on my phone, tablet, and pc. I can add my inventory of items to make checkout super fast. Shooting invoices over is a total breeze. I do not run a store website through my square, but I have uploaded all my items with images so that I can show them as I please, but to also make it easier for me to just click what Im selling and how many and boom its done. It will also record cash or check transactions.

Cons: I hate having to turn location services on. I understand why its a requirement, but I choose not to leave location on for my phone constantly. I can't even open the app to alter my items and inventory without having to turn location services on.

Overall: Everything has been a total breeze.

Use Square Surprise Your Clients With Instant Payment Anywhere

Sep 23, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square helps me accept instant payment from customers who are not used to carrying cash or cheques around with them -

Plus they can get points if they collect points - and they get an instant receipt

Cons: Question is wrong because Square is more than software - it is also hardware - and interface and user generated and client experienced --

Hardware - the reader does not have sufficient stem to plug into phones in s Otterbox Case - lucky the new iPhone ships with extension cord - - The reader also does not have a marker indicating side of use - so I end up swiping card several times until I get the magnetic strip to read

User generated - it is easy to set up for tax codes and other fees

Great to be able to send activity report with charges and fees to accountant -

Customers are delighted at the immediate receipt email or text - often received faster than a gmail to gmail email

Overall: Square is often met by clients with delight -

Easy To Use - Great System

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: A lot of businesses I run into use Square to process their payments. Its so easy for small business owners to use the small square plugin with their cell phone so customers can use their credit card to pay for services or items..

Cons: The charges for using Square are high, most business owners pass the charge on to the client and clients actually prefer to pay cash just to avoid paying the transactional fees.

Fast & User Friendly Payment Processing

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For a small business there are so many options available simple credit options will low rates. The point of sale options are so user friendly and also web based to process virtual terminal payments and can even invoice clients. Amazing program!

Cons: There is an online customer support that does not offer person to person assistance. The rates differ when using the swipe attachment vs manual payment.

Great payment processor

Dec 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love Square! They provide us with an easy to use payment processor that has wonderful rates. The money gets deposited into my account in to time, it's great! If you ever need help, their customer service is wonderful

Cons: No negative things to say about Square, we love it

Overall: Square has provided us with an easy to use payment processor that took no time to set up, has competitive rates, and has fast deposits

Excellent for 8 years

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of the app. The ability to send instance invoices. Ability to run valuable reports for business.

Cons: The square app takes a minute or two to secure a internet/wifi connection while some of the delay in connection is the internet carrier but some of the problem is the app doesnt always use the phones hotspot nor the data

Overall: The ability to always process credit and or debit cards

The best payment processor I have used !

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless interface. Navigation is easy for business and customer. Low processing fees. Compatible with my iphone that does not have a headphone jack. They are always coming out with new and updated equipment. The fraud protection is also a huge pluse.

Cons: I dont currently have any cons about square. They have met my business needs since 2013 when i first opened.

Payment processing for mobile veterinary services

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After downloading the app to my phone I was ready to start taking payments. Easy to use and secure.

Cons: The only con at this time is that when I take payments on Friday it is Monday before the transfer to my account takes place. For an additional fee I could have it deposited on the Friday, but overall it is a minor inconvenience.

Overall: Out on the road I need to be able to take payments quickly and efficiently, Square allows me to do this. My only limiting factor is my connection speed or no service, but that is not a factor associated with the square software.

Easy to Use

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it interacts with my Quickbook online

Cons: The cost and also the fact that it does not accept Debit Transactions over $100

Overall: Have been using for 2 years and are happy with how everything works. I think the pricing could be better, but who doesn't. I also do not use it for debit transactions as it only allows for up to $100 dollars so we are stuck accepting cheques which I would like to get away from.

Collecting money with ease

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Number one it's simple. Number two it's easy to set up. Number three I can get my payments instantly or in a few days. Number four it's super affordable.

Cons: I have nothing negative to say about square payment processing. It works well, I have had no issues with it whatsoever, and it's very affordable. The fees are comparable and it's great.

Fast and easy check out

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use square for my business everyday, it is so easy to take payment it is fast and easy and the card reader works 90% of the time which is better than any other I have used. I love the app and the dashboard.

Cons: The only issue I have with square is that if I have a problem it is hard to talk to a real person at customer service.

Square Payments Processing is a great option for accepting payments on your website

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Getting setup is fairly easy and straightforward, the fees are in align with other similar processors. Getting connected to e-commerce software is nice and simple. Overall, it's a great product as is all of Square's offerings.

Cons: Be forewarned if you process large amounts of money, there will be holds, requests for additional documents as proof of your business, proof of your identity and such. If you get a chargeback, again the same, holds on your money and requests for additional information. These can be a headache if you're in a rush for your money.

Overall: Oveall, I love Square Payments Processing, I loved Square before it had payments processing and was thrilled when they finally added payments processing to be utilized with the websites I build for my clients. Overall, despite the headache with large payments/chargebacks, Square is great and I recommend it to many.

Love Square!

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the look of Square, the different platforms and how they are constantly making updates to the software. I will log into square on day and square will add a fun, new feature out of the blue!

Cons: Only thing I wish could be a little more intricate is the reporting. I wish we could customize the reporting and be able to pull different stats for sales, date ranges, etc more in depth.

Overall: Very very positive. I recommend it to anyone that has a small business!

Square is a company who's product makes accepting payments not only simple, but affordable.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Square Payments Processing has many great qualities, such as low fees and ease of use, but what they have done that takes it to the next level is enabled users to send invoices/receive payment on them from their website. Square does not charge monthly fee's for the standard plan, and instead you just pay the percentage based fee per transaction making it simple to add the cost to your client if needed.

Cons: With years of experience using Square, I have not had any negative experiences to share any "Cons". The system is very well made, so I have not needed to reach our to Customer Support and must give a neutral rating.

Capterra loader

Best CC solution for small business!

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very intuitive to use. Easy to add products. Can now track inventory too. Very low processing fees. One flat % fee, no other hidden charges. Looks and feels modern to customers. Can set up monthly recurring payments with stored cards.

Cons: I guess the only gripe I can come up with is to use an iPad it works best with a square stand. I found it for the same price at best buy to get some rewards. The software is flawless in my eyes.

Great product for small businesses that don't want to deal with traditional merchant services.

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The virtual terminal makes taking orders over the phone VERY easy. In general, it's easy to use, easy to set up & has decent pricing.

Cons: Square doesn't play nicely with desktops. The virtual terminal works great but I'm limited on other services because I don't use a tablet.

Very simple to use.

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simplicity of this system. I am able to figure everything out without having to do a tutorial.

Cons: If I had to choose, it would be the percentage on each charge that square takes. I have not done much comparison with other companies though.

Overall: Income tracking and sales.

I love square,

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The pos system is so easy to design, i have customized my pos in order to work with my customers needs and my menu is so easy to navigate

Cons: It doesn't read all cards immediately, i though it was a reader issue and replaced it but the reader worked the same

I use Square for all of my business' credit card processing.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Square is how intuitive and easy it is to use! You can add a product to your inventory, and send an invoice for that product in minutes. I also love that I get my deposits so quickly, usually within a day or two max.

Cons: I use Square for only a few simple tasks - sending invoices to clients, keeping track of credit card processing fees for taxes, and some double checking bookkeeping. There is so much more that Square offers that I don't need or want to use. So I often find the dashboard a bit cluttered for my liking.

Overall: Professional appearing invoices for my clients.

Capterra loader

We have used Square to process payments for our store since we opened and it has been wonderful!

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like that they only charge a flat percentage fee and don't have all the little hidden fees associated with it. I also like that I can take payments anywhere even while driving down the road.

Overall: Ability to process cards for my store

It just works!

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It takes credit card payments, tracks sales. It all works the way it is supposed to. It is also very simple.

Cons: There are cheaper processors out there and there could be money to be saved. The card reader doesn't always connect well.

I love this app and company

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, great customer service, and quick deposits. Easy to use for taxes and great for customers.

Cons: There is very little I do not like about this company. It can be difficult to get a reader if you lose one.

Great resource!

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is the best payment processor for the money out there! Love Square! Super easy to use and navigate!

Cons: I find it hard to print out a report that has exactly what I need.

Overall: Excellent app for my non profit organization

Easy Way to Process Transactions!

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ive been using this for months now and all i can say is good things about this. It is really easy to use and to process payments

Cons: Process fee is getting up there, but expected due to credit card fees

I absolutely love Square.Quick and easy way to make payments whether you're a business or individual

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love the simplicity of Square. In my 3 years of using Square I have not had a single problem with any type of payment. Hats off to Square!

Overall: Easiest way to process payments, period.

Square payments

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can use square any where even when my phone has no service.

Cons: Sometimes the transactions do not show up until I restart my device

Overall: I can take credit cards while on delivery

Capterra loader

Overall I'm happy with Square

Feb 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Take it anywhere with the chip reader. Easy to use. Easy to add products. I really like the new gift card feature they just introduced. It's very basic at the moment but I've been told some customization is on the roadmap.

Cons: Some of the navigation around the app could be improved but overall fairly easy to find what you need.

Square is simple to integrate and works as advertised.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Square was easy to integrate into our Ecwid online store. The user interface is great, and I've had no problems with any transactions. Everything has been very smooth.

Cons: The only nitpick regarding square is maybe the pricing. It would be nice if the rates or the per transaction fee were lower, but I feel they are competitive.

Capterra loader

Love it!

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, great advertising. I think the cost factor is on target but of course id like to pay less. Our clients do interact w it.

Cons: Really only the price but logging in and seeing my numbers is nice. The reports are good as well. Only the percent am I not happy w.

Overall: User friendly, co workers like it, clients do too! It's been fun to learn.

Square review

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Convenient and easy to use. Able to take payments out of service

Cons: Fees are on the high side. Would like to see the percent go down

Overall: I am able to easily charge clients on the spot

Square Payment Processing

Oct 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Square payment processing is very easy, quick, and convenient to use. It offers all of the necessary things for a great price.

Cons: When processing a card payment and manually entering the card number square charges a higher fee than if the card is swiped through the card reader.

Overall: Square payment processing is quick, easy, and convenient to use. It has allowed me to process payments for my patients in a quick and easy manor. It also is affordable with low processing fees. It is a great option for a business that is just starting out.

I LOVE using square. I am a mobile business owner and square is necessary for mobile payment.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I love most is that I can put the square on my cell phone and my clients can pay me with their card if they do not have cash. This makes running a mobile business much easier.

Cons: So far, I have no complaints. My money is always readily available. It is easy to use & convenient. If I had to choose, I would say the cost is a little more than others, but it has been worth it for me.

Overall: I use this square every day. I have used the same reader for over a year and it still works great. No complaints.

Excellent choice for payment processing

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Pricing is clear and funds are deposited quickly.

Cons: Customer support is hard to reach, which can be frustrating.

Overall: Vasly superior to any other play we've looked at.

Capterra loader

Easy to use and automated to free up my time.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Convenience is incredibly important to my business. I am a one-man show and need to automate as much of my business tasks as I can. When I get a new client, I set them up on recurring payments 1 time, and I know payments will be deducted the same day each month. This frees up time and gives me peace of mind.

Cons: Variable fees. There is no fee to manually enter a payment. There is a small fee for electronic payments and if you want to automate recurring payments, the fee is higher.

Capterra loader

Amazingly easy and great to use

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This was a great tool for our organization to provide alternative (credit/debit card) payment options at our Farmers Market and other events where we didn't have a credit card processing machine. It really expanded our market and brought more people and more dollars to our vendors. Utilizing the system was incredibly easy and the costs were minimal.

Cons: I loved everything about this software. It was easy, we got paid quick, and the fees were nominal. I would use this all the time!

Square is easy to integrate and works as advertised.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Square has worked without a hiccup. It's easy to set up and use, and being able to use it with Square point of sale is a huge bonus!

Cons: My only complaint is square is a bit pricey to use. There aren't any hidden fees, so you know what to expect upfront, but I'd like to see cheaper transactions.

Excellent Product

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This product makes accepting credit cards amazingly easy for small businesses!

Cons: Nothing. I love using this product everyday.

Very connvient and easy to use

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The fast direct deposit into a bank account and how well they keep track of your daily/monthly reports.

Cons: The processing fees can get to be a bit high. Especially for when you are needing to manually enter a card.

Overall: The ease of checking out clients quick and conveniently. With a direct deposit to my bank!

Capterra loader

A Fun and Clever Way to to Pay

Sep 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I liked most about the software is that is great for customers who may not have cash on them to make a payment it's very professional software customers love it. It is simple to use, easy to set up, convenient, and pretty cool.

Cons: At this present moment I have no cons or issues with the software. I am very glad that I've had no issues. If security became an issue I would then put this down for one of the cons. But at this moment we've had no security problems with this software.

Overall: My overall experience the square payment processing is that whenever I want to go back and use the product again I have no problems with getting back into the program and using the software again it is very easy to use.

Great Product for the Field

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We are a mobile printing and embroidery company and we often find ourselves on location and had no way to run credit cards, square offered us the perfect solution for this problem.

Cons: Nothing really negative about it, except for maybe the fees. However you don't have any expensive equipment or CC processing machines to purchase which is a great thing.

Overall: Very good software for utilizing on location or out in the field. You don't have to buy any expensive software or credit card processing machines.

Capterra loader

Very Easy Product To Use For Processing Payments!!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Product is small, but does the big job. The Square is such an easy device to use once you have everything set up to process the payments. No need to have a huge system in place to receive payments. Very convenient device to carry with you anywhere. Very easy to send receipts and obtain required signatures. Very nice product!

Cons: Sometimes (very few), the connection to take a payment does not work the first time, but this is rare. The product is so small that it could easily get misplaced.

Overall: Being able to take payments at events immediately is a plus. No need to wait for a check in the mail anymore (which may not come in a timely manner, or get forgotten). Helps keeps the books clean and on track (when you don't have IOU's you are waiting on). Almost everyone wants to use some form of card as payment these days and it is so helpful to have this device. Love It!!

I will never use paypal again

Sep 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Low fees, ease of use, multiple platforms - pretty much everything is great. Customer support is a huge bonus here too, and instant deposit is every entrepreneur's best friend.

Cons: No problems really. Everything is so easy and convenient.

Overall: Dump Paypal - go Square

Best value for money, fully custom

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The value for the money. The fees associated with use of this product are reasonable and customers are already familiar with the brand which lends a sense of security to their transaction.

Cons: I have not yet encountered any challenges with this product.

As an artist, I've been using Square for years

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love how Square has revolutionized the small business world. I'm a musician and I've been able to sell so much more of my music and merch because of being able to accept credit and contactless payments with Square.

Cons: The fees are a little tough to swallow sometimes, but that's the price I have to pay to accept credit cards I guess. I have looked at other services, but Square is still the easiest to use.

Overall: I love square because its so easy to use!

Capterra loader

Love it!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am a business owner who travels and people have access to my services anywhere and with this I can turn my smartphone into a cash register! It's amazing, convenient, and user friendly

Cons: It took me a while to find the one that was compatible with the new iPhone aux jack but when I found a way to use it with my IPhone 7+ it was perfect

Overall: I love how user friendly the software is. You don't have to be a tech savvy person to understand and/or use it.

Love Square!

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how easy Square is to use. I am able to accept credit card payments quickly and easily and from multiple platforms.

Cons: If I had to say anything negative about Square, it would be the price of transaction fees could be lower.

Square gets the job done

Jun 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It gets the job done. Payments are easy to accept. Clients know it and feel comfortable with using it.

Cons: It's extremely difficult to track payments. This has us looking for and finding better options for our business needs.

3 S's - Swipe - Sign - Secure

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The back end set-up for items to be purchased. When you have an account you can go in on the back end to set up specific items, purchase price, picture based on the merch you are selling. Then when you sign into the account email it is all there ready for your team to take orders. It only takes 3 clicks of the item to purchase, check out and confirm for someone to buy the item.

Cons: It can be tricky for a new user to find out how to take the item out of the cart. If you accidentally hit the wrong item to purchase it takes a little bit of maneuvering around to find "clear item." If there would be an easier and less hidden way for this button to be visible it would make training almost non-existent. Which would be an amazing thing to offer.

Easy to set up, simple terms

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: We've used Square for payments at craft shows and conventions. It's easy to use and the cost for processing payments was laid out in easy to understand terms. Customers recognize the Square name as well which allows them to trust our business when paying with a card.

Cons: I have no complaints with the payment system. I'd love to expand into some of Square's POS options but the cost to obtain them is far too much for our small business' budget.

Easy access credit card processing for a reasonable rate.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use anywhere, any time. Payments post to my bank account quickly, and I love the instant deposit feature which allows for instant deposits of transactions over $50 into your bank account for an additional 1% fee.

Cons: I wish the iphone app hosted the Dashboard features so I didn't have to login online to access instant deposit and other specific information.

Overall: Easy access to affordable credit card processing.

Capterra loader

Best Payment Processing out there!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No compounded fees for terminal and transactions. Mobile. Connects with WiFi, so no extra electrical or wiring installation needed.

Cons: Least - no Interac payments over $100.00.

Overall: Square is easy and mobile. It is easy to get up and running, getting on with business. I appreciate the simplified fees over all cards; makes bookkeeping much easier. You are able to go back and forth in each transaction for simple corrections, re-sending receipts, etc.

We use Square to take credit/debit card transactions for a Volunteer Fire Department

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to take credit/debit cards at occasional fundraising events, and not have to pay a monthly fee. Can be used on multiple devices. Very easy to set up and use. Money is in our account quickly

Cons: I have not experienced any issues of note with the software. My only point of aggravation is when logging with a device code. Very complex code, but probably a necessary security evil.

Overall: Brought our organization up to date.

Easy Payment Processing

Sep 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy Mobile Payment collecting for our drivers and user friendly dashboard for Corporate and Accounting

Cons: Dashboard can only link to one email, making it difficult to change If that user leaves the company or someone else is put in charge of managing the dashboard.

Overall: We needed the ability to take credit card payments in the field for our delivery drivers. Square is easy to use and easy to maintain!

Easy, straightforward, nice layout.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the layout and the simple options that it provides. Its nice that the square attachment can be used on a variety of different devices.

Cons: After making a payment, I don't like how the software goes to the administrator's page. A lot of the time when I am paying for an item, the device is given to me and then the app goes to the page with all of these features and options. It would be great if there was a final, "thank you for your payment" sort of page that prompts the user to give the device back to the administrator.

I love square for my small business

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - ease of setup

- ease of use

- can run your whole business including online sales via single account

- easy reports

Cons: - paywalled features

- takes a while to learn and understand all the ins-and-outs

- expensive accessories

Overall: I run a small business at our local farmer's market and love using Square for my POS. I love the reports I get afterward, I love that it collects email addresses for marketing, and that I can setup my online store via the same account. It really is a great app. I wish more of the features weren't behind the paywall but I still get a lot out of it without using those features.

Capterra loader

The Best I have Found

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This makes my selling out of office in venues a very simple process. Once i set up all of my inventory, this are very simple to use. The price i am charged on the transactions is competitive as well.

Cons: A lot of initial setup work and support could be a bit faster. Now that I am up and running things are real easy

Perfect for my small business

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Square is easy to use in my clinic or on the go. Money is always transferred into my account within a couple of days. Low fees and no equipment or monthly fees are perfect for the low volume of transactions that I do

Cons: The product that I have only accepts credit card transactions. I know they have recently come out with a square that allows for debit tap.

Must for any small business

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast, Convenient, Easy to use, and you get the money for your products fast.

Cons: There isn't anything that I don't like about square it is a great product!

Fast and reliable

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Best thing that money get released in less than 48 hours.

Very fast application process and approval.

Very easy to use and you get very useful reports.

Fees are very reasonable.

Cons: In matter of fact there's few to dislike in Square payments. It is easy to use. Good reporting and I really recommend it.

Perfect for small businesses

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No installation is required, after a simple registration I was able to have my account, bank verification took only 3 days and I was able to accept payments even before the verification completed. Fast money release. Daily reports.

Cons: For my use and my experience nothing is wrong with square.

Use to accept payment

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to use. My money is in my account the next day. I can accept any cards or just type in the information to take payment. I can take payment anywhere.

Cons: I don't like that there is more of a fee when you type in the payment. So I avoid doing that because I don't want to spend more money than I have too.

Used while working at events

Nov 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love having the option of being able to process credit and debit cards while out at events. It honestly makes taking donations and payments easier and helps us with customers since very few people carry cash on them anymore.

Cons: The biggest issues I had with Square were connectivity issues, there were also quite a few times that the little card reader connector wouldn't read the cards and they would have to be put in manually, which would take up more time and that sometimes caused issues when we were busy.

The BEST

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is Awesome! It makes being a business owner so convient . Barbers , stylist, retail..a wide range of businesses are covered!

Cons: There are no cons it is simplified down to the last notch. Im really impressed to say the least and will be a fan for a long time.

Square is Simply Easy!

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Using Square is easy and convenient when taking payments. It allows the customer the piece of mind as well knowing that they are a reputable company.

Cons: Sometimes it malfunctions when processing payment, but it rarely happens.

Overall: Square is one of the leaders in this new technology.

Very good experience. Would recommend.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: The square is very easy to use. Just plug In to your phone or tablet and thats about it! Easy to set up and easy to navigate thru the system.

Cons: There isn't much to not like. Sometimes there are connection issues that I have noticed, but it could just be my metal building. Other than that it's great!

This has made my film business so much easier!

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how you can send invoices to our clients and have them pay using a card. No one has ever had an issue using it for our business! The tip function and the add credit card function was a great addition!

Cons: I just hate the processing fee. But it's not higher than any other place so I'm happy! I just include that into the price.

Great app for receiving payments on the go.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can receive a payment and be sent to bank account with a short hold period. I also like that it can sync with other bookkeeping apps.

Cons: I have the free card reader and would like to get a better reader with chip capabilities but they are a little too pricey for how often I use it.

Overall: None

Thank you Square!

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly and convenient. Square has done a great job in simplifying payments and k invoicing. The fees are reasonable and now with accepting debit cards, our business has flourished even further. Excellent product... Highly recommended!

Cons: No complaints whatsoever. Square is awesome!!!

A handy, cheap alternative to expensive merchant processing

Mar 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No monthly fees

Reader is fairly inexpensive (AUD60)

Reasonable fees (1.9% in person using the reader, 2.2% using the virtual terminal)

Works on Android and Apple

Cons: You need to have an internet & bluetooth capable device to connect and authorise the transaction, and everything has to be charged. Occasional software glitches that require the app to be restarted.

Overall: Allows me to take credit card payments out in the field, without having to pay a large monthly fee to a bank.

Capterra loader

Reliable payment processing is guaranteed with Square.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used square for over five or six years and each time I remark on how reliable the process seems. Square has delivered nothing but the best experience and I have come to really trust them. Their fees are fair and consistent. The mobile payment processing is a breeze and the chip reader works every time. My top of List is their fast processing times. Thank you for being on the side of business and understanding our needs.

Cons: Like I even need customer Service for major issues which rarely occur, but it is difficult to speak to someone when you need them most. Access to live Support would be a great peace of mind addition.

Capterra loader

Very simple to use and works perfectly!

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The UI and entire platform are very smooth. We have not run into any hiccups, which had been a pain for us with our previous platform.

Cons: It can sometimes take a little while to confirm transactions with certain cards. I am not sure if it is an issue with the card itself or the software, but it isn't too big of an issue.

Excellent payment processing option for a small business.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Set up is easy, reader works with my older Ipad, transaction completed with one swipe, funds deposited within two days.

Cons: Sometimes plug in reader requires 2 or 3 swipes before transaction goes through, percentage is higher for online sales through Square Store, or keyed transactions

Smooth, simple and easy to use.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It is an extremely intuitive app. It is very simple to set up, takes less than 5 minutes. Once set up it is very efficient.

Cons: Some minor design tweaks but nothing else comes to mind at this moment. I guess easier interface, perhaps?

Square has made my life easier

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I can take it anywhere. It is fast and efficient.

Cons: I do not understand why when I have nothing that I like least, that it keeps coming up as red and won't let me move onto the next page.

Overall: For a reasonable cost, my payments are processed quickly and its in my bank account without any hassle.

Capterra loader

Excellent payment system

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can link it to my scheduling system. I love that I can receive my payments instantly. I have it linked to my website. It can save clients info per their request.

Cons: Sometimes the reader does not work so I have to key in credit card number which charges me more to do.

It's ok to use.

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can have a payment processing thing on my phone so that I can swipe a card if need to. And they have an app.

Cons: I don't like that they take so much in processing fees. And they take more if you have to enter the card number for the transaction if it doesn't work when you swipe the card.

Payments on the go

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Square makes taking payments outside of my ecommerce store easy. I sell handmade dog tags to different pet service providers, in my local craft fairs, farmers market, etc. I need to be able to take payments while I am out and Square allows me to do that

Cons: Nothing. They even give you a free card reader for your phone!

Overall: Square has made taking payments not only easy, but affordable. Getting my account set up took no time!

Get your payments Quick and Easy

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Getting money from our customers has never been so easy! The app is so functional and so easy it's amazing.

I even got great phone support when I was having an issue that was quick and immediate.

Great tool for processing payments for business

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use to process payments for my small businesses. Fees are in line with other companies.

Cons: Not too much to complain about. I wish the fees were lower but they are in line with other companies.

Overall: Would highly recommend.

Love this product

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: My favorite feature of Square is that I can take payments directly through the app I am a matter of seconds.

Cons: My least favorite feature is that pulling reports through Square is not the easiest process and could be easier.

Square makes it easy to collect payments anywhere

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: There are different types of readers available for different needs. It's really easy to use. I can use it with my phone or tablet and it's portable. I can have it with me at all times.

Cons: It would be great if it integrated with my billing and scheduling systems. It works better for product based or merchant businesses, but I am still able to use it for my service based business.

Great way to get paid on the road

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's amazingly simple to work. Plug it in to your phone or tablet, swipe and get paid. Can't ask for more...

Cons: The fee structure is strange. Get charged more when they don't want to sign? Or when you manually input a card? I get its more risk, but it still stinks.

It does its job

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and pretty user friendly, just download the app, plug in the adapter, swipe the card, and follow the prompts on the screen.

Cons: Sometimes you have to slide the card just right or it won't accept it.

Square offered a great 2nd option when we would sell remotely or if our credit card machines crashed

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I liked the ease of use. It was very easy to customize settings for taxes. It was easy to quickly type in prices and get totals. I also liked how customers could easily sign for purchases with just their finger.

Cons: My biggest issue was consistency. Sometimes it was difficult to get the card to slide and go through. Other times it would freeze or go too slow. When there is a line of customers you depend on it to work every time. It definitely slowed us down when we would have to slide the card different ways or try it multiple times. The card slider was too finicky.

Must Have

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use, quick deposits by Square into my account, no hassles, and we make more sales.

Cons: Chip reader was a bit finicky at certain venues at the start but has improved and works great now.

Overall: Simply awesome!

Mobile enough to use anywhere.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to use a payment processor with a reasonable cost for a business with very few transactions.

Cons: That we have to have different readers for different cards. I wish the money transferred hands sooner.

I'm a fan

May 22, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Great payment and point of sale system. Money is sent via transfer very quickly and low transaction fee make this great!

Cons: Access to using the program was limited to cell use. was happy when they introduced offline mode! Fees are still a bit high.