--- title: "Wire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wire Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/170279/Wire/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Wire Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Wire ## What is Wire? Communicate securely with your team & guests using voice and video conferencing with the highest security standards. Share any type of file across devices with fully end-to-end encryption, & protect your 1:1 & group conversations with individually end-to-end encrypted secure messaging. Wire™, the most secure collaboration platform, protects critical communications for the world's most security-demanding organizations. ## What is Wire used for? [Team Communication](https://www.capterra.com/team-communication-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wire?[Manage this product listing](https://www.g2.com/products/wire/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wire 4.5 (70) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (70) Ease Of Use 4.7 (11,158) Value For Money 4.3 (54) Value For Money 4.5 (6,875) Customer Service 4.4 (50) Customer Service 4.6 (6,629) ## Wire alternatives [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,181)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/170279/Wire/alternatives/) ## FAQs about Wire Overview ### What problems does Wire solve? Wire solves the risk of exposing sensitive conversations, files, and calls across email, consumer chat apps, and personal devices. End-to-end encrypted messaging, group chats, voice and video calls, self-destructing messages, and multi-device access help remote teams, regulated organizations, hotels, and client-facing staff coordinate confidential work securely. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Wire? Wire is most used by executives, managers, and project or program coordinators who need secure communication for directing teams and coordinating work. Marketing and product development teams use it to discuss campaigns and technical projects, while researchers, academics, healthcare professionals, and support staff rely on private messaging for sensitive collaboration. Answer based on 70 reviews Overview ### What company size and specific industries is Wire built for? Wire is designed for government institutions, critical infrastructure providers, and other organizations with the highest security demands. It is best suited for public sector and essential services environments that need advanced communication protection, especially larger organizations handling sensitive information and requiring strict security controls. Features and Usability ### What are the key features of Wire? Wire includes end-to-end encryption and access controls as core security features for secure messaging and sensitive communications. Reviewers also frequently discuss chat and messaging, audio and video calls, screen sharing, and file sharing for team communication. Projections is listed as a core feature, while mobile access supports use across devices. Answer based on 25 reviews Getting Started and Support ### What training and onboarding options does Wire offer? Wire provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided setup, while documentation and videos offer self-paced reference and walkthrough materials for learning product features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Wire offer, and how do users rate the experience? Wire offers email/help desk, FAQ/forum, knowledge base, and chat support. User feedback is mixed: some describe customer service as transparent and technically helpful, while others report inaccessible written guidance, difficulty resolving problems, and dissatisfaction with responses to feedback. Some users also want more direct assistance. Answer based on 14 reviews Security ### How secure is Wire for business messaging? Wire provides encrypted messaging, group chats, self-destructing messages, and secure calling for teams handling sensitive information. Privacy-focused organizations, hotels, and distributed teams value its simple cross-device communication, although some users want more integrations, customization, and productivity features. A few reviewers also mention occasional browser slowness or interface issues. Answer based on 21 reviews Security ### How does Wire handle data security and access control? Wire uses end-to-end encryption for messaging, voice, and video, with reviewers noting unique keys for individual messages. Reviewers also reference its open-source server-side code and Swiss-based infrastructure. Some users cite past security controversies and concerns that ownership changes could affect security assurances, while others report slow browser decryption. Answer based on 23 reviews Features and Usability ### How well does Wire work for chat and video calls? Wire supports secure chat, voice, and video meetings, with an interface many teams find easy to use. Research groups and client-facing teams report clear mobile video calls and convenient desktop access, but larger meetings, unreliable networks, device syncing, chat history, and occasional call quality issues can limit broader business collaboration. Answer based on 18 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra reviewers highlight these as the features buyers value most when choosing team communication software: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Wire includes **Mobile Access** and **Real-Time Chat**, giving teams an easy way to stay connected across devices and communicate instantly as work happens. While the system lacks **Meeting Management**, it does offer **Collaboration Tools** (**48%**) instead, which can support group coordination and shared work in one place. Together, these features help businesses keep conversations moving, improve responsiveness, and provide teams with flexible ways to work from anywhere. Mobile Access 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Chat 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Two-Way Audio & Video 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Access Controls/Permissions 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Search/Filter 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Wire 43 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Encryption: Convert data into a code for security - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HD Audio/Video: High-definition audio and/or video capabilities - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Support: Provide support to your customers and employees remotely over a shared network - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.3 (70) 4.3 Based on 70 reviews ## Pricing Value for money 4.3 (54) ### Starting price Free trial not available Value for money 4.3 (54) 4.3 Based on 54 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (50) 4.4 Based on 50 reviews ## User reviews Overall rating 4.5 Based on 70 reviews Filter by rating Counts reflect reviews available in this feed. 5(46) 4(14) 3(7) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer cook Used the software for: Less than 1 year ### "basic, lacking features, but solid and good at what it does" 5.0 June 17, 2022 We needed something simple, with no fantasy features, with a high level of privacy. WIRE provides that. Pros The app is simple to use and also looks simple and therefore visually pleasant without unwanted buttons cluttering the interface... I like the fact that you can choose your messages to self-destroy, from off, 10 seconds to 4 weeks. WIRE uses strong end-to-end encryption and, not the least, is open-source, which in my opinion, makes it way more reliable than other proprietary apps. Unlike WHATSAPP, you are not bothered with having to sign in with your phone every time you want to use the desktop version of WIRE. Cons Even though the simplicity of WIRE is what makes it great, I wish there were a bit more features, especially integration features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Client Services Manager Used the software for: 1-3 years ### "Simple but lack features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 2, 2020 Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity. Pros As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company. Cons Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Founder Used the software for: 3-5 years ### "Wire dropped the ball." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 22, 2020 It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers. Pros It actually does e2e, and its mostly useable on multiple platforms. Cons oh where to begin. I worked with \[SENSITIVE CONTENT HIDDEN\] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Justin S. CIO Used the software for: 3-5 years ### "There is only one nation who backs their commitment to privacy with laws which apply to all." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2021 Brilliant and easy to use. Pros I like that their encryption is not just SOTA, but that each and every message is it's own fortress with it's own unique key. I love that the infrastructure is located in Swiss territory with the only respectable commitment to it by law. Cons I absolutely have no qualms with WIRE, whatsoever. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Zahra H. Head of Content Strategy Used the software for: Less than 1 year ### "Secure with something amiss" 4.0 December 9, 2019 I love wire and would recommend it to everyone. Its much more secure than other apps; whatsapp and fb messenger. Perhaps being regulated by EU laws means they respect your privacy far more than American, Canadian and UK based apps. the iOS and Android app work very well and it does almost everything which whatsapp does and it even has a color drawing mode. Pros Its definitely MORE secure than Whatsapp and Facebook messenger. I never feel that someone is listening to my conversation or reading my chat with Wire. Cons Saving video and images is a bit difficult. Sharing location is not as seamless as whatsapp... perhaps if they can add time limit, it would be cool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ceo Used the software for: Less than 1 year ### "online meeting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2020 Pros the part that we like most is , ease of use and security it provides. Cons we like to see to be able to have a online meeting with more than 4 people at the same time. ( like wbex team ( even 100 people ). this helps us to fully use it as our primary source rather than switching to other services when we have more than 4 people in the meeting. another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem .. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Full stack developer Used the software for: Less than 1 year ### "Wire is a great app for communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 November 30, 2023 My overall experience is good but not great because i could use the whole functionalities from text to voice message from audio call to video call and from a video call to a screen sharing and then the voice changer everything works for me well but with my friends with some of them there is not option for a voice message with some there is no voice changer etc but overall it is a good app for communication it is well optimized Pros The most part part for me of the wire is that you can create an account even if you don't have ny phone number it works with only email too. among other most favorite things are the Realtime voice changer that is a great great facility in wire which make it's usage soo attractive and fun then screen sharing then performance everything is just great here Cons i do not like the fact that this is different for different devices or i should say that there is some limitations for some devices for example my friend cannot do the voice change and some more functions also missing for him even in some devices there is no voice message functions which is bad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bruno B. Senior Scientist Used the software for: Less than 1 year ### "Wire use in clinical research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 24, 2018 Pros I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality. Cons If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Freelancer Used the software for: Less than 1 year ### "A good and basic app for communication." 4.0 August 1, 2022 Pros The app is very easy to use especially when using it to chat and its great that I can access it anytime both on my phone and laptop. It's great that it uses end-to-end encryption so I can commend them for taking the security of users seriously. Cons I feel like the software is very basic and it could improve by adding more features. i also had problems with syncing between devices which can take time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 1-3 years ### "Best encrypted collaboration platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2018 For a regulated crypto assets exchange data privacy is of utmost importance. Wire assures us fully encrypted communication and gives us and our clients top level security. Luka Gubo, CEO Pros Ease of use, strong encryption, good call quality (audio and video) Cons Limited number of callers on encrypted video call Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/170279/Wire/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs Wire](https://www.capterra.com/compare/168668-170279/Microsoft-Teams-vs-Wire)