Who Uses This Software?

Over 2,000 health clubs around the world use Club OS. From your CEO to the front desk team, Club OS taps into every part of your business, making your life easier.


Average Ratings

170 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month
    See pricing details
  • Pricing Details
    This price includes as many users as needed.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Club OS
  • www.club-os.com
  • Founded 2011
  • United States

About Club OS

Club OS provides sales and marketing solutions for the fitness industry. Health clubs use Club OS to streamline and automate sales and marketing operations while also strengthening client relationships. Features include automated prospect/member follow-ups, in-house email marketing, texting, scheduling, and more. Club OS integrates with the biggest names in the fitness industry, making it easy to add the software to your existing process. Used by over 2,000 health clubs to "Sell More. Do Less."


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Club OS Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Club OS Reviews Recently Reviewed!

Club OS works fine, but is often dysfunctional and slow when syncing with Datatrak.

Nov 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: User friendly. Easy interface. The program was easy for me to pick up when I first started sales, but continues to be a giant pain.

Cons: Takes hours or days to sync with Datatrak. Sometimes certain features never sync, and customer support asks for bundles of useless information. They also ask for illegal screenshots of Datatrak. Then they hound you for reviews. And they never fix the problem.

Overall: It allows me to manage my sales.

Easy to Navigate and very user friendly

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it can link to other software easily, it helps keep track with all my appointments and i can view all my stats daily or monthly.

Cons: I do not like that the digital guest waiver does not have its own link or button connected to the site.

effective

Oct 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Cons: Does not tell you when there is a scheduling conflict in future weeks that you may not remember when you are entering new person to schedule.

I find Club OS to be very user friendly and our sales staff likes the functionality.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it's ability to sync with ABC seamlessly as well as the follow up system for our sales staff.

Cons: We were really excited to use the digital guest waiver on tablets in the club, but unfortunately this never worked out. Even after meeting with Club OS to try and resolve the issue, we were unable to get this issue resolved.

Overall: This is the best system out there for the price that we pay.

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I use Clubs OS to track leads and KPIs for both myself and my team.

Oct 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Club OS is very user friendly and it is easy to train my team on how to use the system. The features keep me organized, especially the daily follow up tab on the dashboard. It also allows my team to keep track of their KPIs on their own and work towards their goals without a constant verbal discussion of numbers.

Cons: There have been a few glitches that we have been unable to fix, such as duplicate accounts and inaccurate numbers. The system doesn't always interact well with DataTrak.

Overall: Easily able to track KPIs, stay on track for sales goals, and keep up with the efforts of my team on a daily basis.

Compared to a few other similar programs, Club OS if the best platform we've used at the gym.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Very simple and straight forward, yet effective in tracking prospects/leads/members. Excellent customer service!

Cons: The ability to create duplicate accounts for the same person and KPIs/top ten data is not always accurate.

Overall: Follow up with new leads and successful, high conversion percentage because of that.

Program was easy to utilize and very informative. I feel very prepared to to do more job!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the fact that I could work at my own pace. I have always for very studious and I thoroughly enjoyed being able to complete one module and move on to the next1

Cons: There were several modules that could have covered the content in more detail. There were several modules probably needed to be updated.

Overall: I prepared me to do my jub.

Use extensively for client follow up and tracking. Overall good experience, utility, and function.

Sep 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to learn and implement. Interface is simple, staight forward, and relatively easy to work through

Cons: Needs to work with scheduling software (off board program). Interface could be improved. Needs more mass messaging capability

Works fairly well, I have no experience with other similar software

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Makes it easy to get ahold of prospects, current members, etc. and has timeframes to re contact them.

Cons: The name search function is pretty terrible. Regardless of what I type a certain prospect always pops up first even when none of what I've typed matches the name. Where most search engines will search for what you've typed I'll have the same results until I finish typing the entire name out and there are times I have to looks through all results to find the name I typed in.

Overall: I wasn't here when we used the old system but seems like things are logged better as far as who and when we contacted prospects or members previously.

It is a good way to monitor and keep track of leads.

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoy being able to see when members check into the gym. Also, the automated emails can be helpful with adding value into prospects coming into the gym.

Cons: If a prospect downloads a guest pass and then comes and check into the kiosk and there is one slight difference in phone number, name, or email it will not recognize as the same person. It can be hard to monitor and adds multiple accounts for the same person.

easy to use

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: its a easy tool to use on all phones and computers. no slow time and no bugs. has easy functionality

Cons: a login set up would be helpful in saving time instead of having to login every time. I use this very frequently and I waste too much time to log in.

Need more experience and/or training on the program.

Sep 11, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The presentation for memberships. Being able to look at other people's schedules to help the members that come/call in with questions.

Cons: Not knowing how to function it properly. additional training needed. Not efficient on the calls list and guests login management. How to set new leads.

Easy and reliable system

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It keeps track of clients, but at the same time it is very adjustable. Everything is in one place, I dont have to jump around to find my clients.

Cons: Can get frozen or slow at times. This makes me have to restart the system. It happens about two times a week.

The software is easy to use and is a huge benefit to success with application of this program.

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can text from the computer to clients and track how many times that client has been contacted. Direct link with Club systems for lead protection

Cons: How you have to input an email to submit form.
The "x" button to get out of a lead window was hard to notice at first

Overall: Using this with my leads to not only protect them but track contact

I love club os. I feel like it has everything I need

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use and it is easy to coach others on how to use. The dashboard is basically the bread and butter for our sales team.

Cons: Sometimes it can take awhile to find tips and hacks to make things easier. Updating from other interlocking systems can sometimes take a little longer.

Overall good product

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good functionality and navigation for staff.. easy to use and has everything but the "everything" needs to move with the trends and improve to be the best

Cons: As listed above... need to be more flexible with adjustments/ things are always changing with technology... have to change with it... also, customer service and support is not good.

Great platform!

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prospect and Member call management. For prospects, call scheduling intervals are ideal. Retention calls for members ideal as well.

Cons: Frequent glitches/software update needs. At times, software is either really slow or not functioning at all.

it has been 50/50. One think I wish I was able to do is text referrals in my system.

Sep 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like most about this software is that I am able to push out follow up dates to when I don't want to call some one the next day.

Cons: I wish I was able to text my referrals in my system when I put them in OS. Another thing is being able to save a hot leads tab and so I can keep track of most potential sales.

Overall great, makes holding leads more reliable

Sep 11, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to.

Cons: Conversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended.

Overall: More documented leads

I like how easy it is to use and the reports are nice.

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reporting aspect of the software. It has reports for everything that we need as a gym and as a fitness team.

Cons: I wish that it worked with our other systems, I don't think it's a compatibility issue with ClubOs though, it our other software.

A lot of options within the software. Not customized exactly to our organization.

Sep 09, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Automated functionalities to keep track of leads.
Texting & emailing capabilities.
Dashboard info/categories.

Cons: 1. The status the leads are in is not easily readable or identifiable (e.g. "Missed Guest" "Intro No-Show")
2. Interface is a bit busy with a lot of options that Orangetheory does not use within the software.
3. Appointments & appointment times don't sync with our class times.
4. Integration with MBO is not perfect and people are in the wrong status. (e.g. members who have joined are still showing in CLUB OS as prospects.
5. Duplicate profiles are created.

Overall a great tool. Could be better with some added features.

Sep 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Calendar is easy to use and manage. Easily able to access staff calendars. Reports are very useful.

Cons: Follow up call list can't be organized by date or other sorting methods. Adjusting what access users have is restricted to administrator.

Very clitchy.

Sep 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the scheduler. Also i like the way the leads come up. And the way my info was put in. I like the way the way my appointments come up on the front screen. I like that

Cons: The software is very clitchy. And the way the training packages won't work too is. It's a pain. Also, can't sign up for classes.

It is very user friendly, and I feel that I can navigate the software very easily!

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface. Hands down the best user inter face that I have used in any gym style software.

Cons: Nothing really rubbed me the wrong way, but I feel that sometimes I can't always find client in the search.

Overall: Being organized with my clients.

Club OS has worked great for me. I have had virtually no problems with it!

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is how easy it is to use and how organized it helps you become. When contacting multiple people a day it gets tricky remembering who you contacted when, but Club OS takes away all of that guess work.

Cons: What I like least about club OS is there is not a way to search by most recently contacted, or at least not that I am aware of. Sometimes I'll want to add a note to the person I previously contacted minutes after the fact. If I forget their name it makes it difficult to search.

i use this software everyday to check my calendar to make sure about my clients

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to use and navigate doesn't give me too many issues when needing to quickly look at calendar

I use clubos every day to schedule all clients and events

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The system is easy to use, other staff members can view my schedule. I can program sessions on repeat

Cons: If a member is assigned to another trainer, i can't assign that person to myself in order to complete my sessions.

efficient. easy to use

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: seamless integration with CheckFree software. The ability to log communication with prospects and members is very convenient as well.

Cons: Difficult to transfer prospects and members from other clubs to trainers schedules. It would be more beneficial if personal trainers could search all members from all clubs for setting appointments.

Overall: The benefits of this software is that we have access to the club schedule from and computer and mobile device. It would be much more helpful if there was an app available so that we could have more ease and a more visible screen when

The software was easy enough to use but was ultimately ineffective for reaching prospects.

Sep 06, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Prospects and members were organized into respective categories nicely and I was able to easily navigate the site by searching exactly what I was looking for.

Cons: It was very ineffective for the purposes for which it was being utilized. Response time from virtually all contacts was slow to nonexistent, or an immediate "please do not contact me"

We like that we can reach our prospective clients through various channels and keep it all together.

Sep 06, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The text/email features with the ability to keep track on the prospects account. These features are the main reason we still use this product.

Cons: Tracking for closing percentages is not very accurate. Also, quick population between Club OS and Mindbody is lacking.

I use ClubOS on a daily basis in the Anytime Fitness that I manage.

Sep 06, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's a great platform that encourages customer interaction through popular forms of communication. I get a very high response rate when I use it for debt collection and much higher response rate when I use it for marketing in lieu traditional phone calls and emails

Cons: The individual member files can be cumbersome to go in and out. LOTS of duplicate member/prospect entries

ClubOS can schedule, send reminders, & keep notes. Some features could stand to be improved.

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrates (somewhat) with Club Hub, can access client notes as well as track measurements. It's easy to access member information and text/email them through the computer (BIG pro here!). Notes help keep staff organized and on the same page.

Club OS customer service is always prompt and quite helpful!

Cons: Some parts of UI are clunky and could be significantly improved. Notes don't always sync with Club Hub, resulting in having to either have both programs open to see member notes or manually sync to see them all through Club OS.

Overall: Scheduling and member notes all in one place.

I think this website is amazing business tool.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simplicity and proper structure. I honestly dont have complaints on you guys. The design is great and clean.

Cons: that you cant text few people at once. But this is legitimately only complaint I have. You guys do a great job updating website.

Overall: broader market outreach

Much better than other operating systems I've used

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Club OS is that it's very user friendly and easy to use. I also love that the dashboard shows you everything you need to know all in one convenient place.

Cons: There are occasionally glitches and I'm not able to use the search functionality or other aspects of the site.

Club-OS makes our club follow up tracking a breeze!!!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of tracking our sales team performance is amazing. I can hold our employees accountable and make sure our sales are always increasing!

Cons: The reporting is not as detailed and available as I would like. I have had to reach out to support a few times for seemingly easy reports (past PT usage for an individual member) that should be available.

Very easy to use to contact members and potential members.

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to send out messages. I also like how to navigate to each person. I also like how you can see the history of conversations that someone has with a person.

Cons: Looking at the reports and also not being able to return a message from the email that I receive letting me know that I have a response to a message.

Overall: Communication and being able to send out on the spot promotions when they happen in real time. It makes marketing a little less stressful.

Easy transition, great experience.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. I like the set up of how the schedules are and also how it is connected to our system so that we may locate members with ease.

Cons: This software does not have many cons, however the only thing I would change is to be able to get from point A to B without having to navigate so many screens.

Really great, easy to use system.

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that when messaging clients, I can set the date in which they will pop up on my follow-ups when I am messaging.

Cons: When you don't use an override date on a client, instead of setting it to the next day or staying in follow-ups

Overall: Easy way to keep up with clients and potential clients.

The software is good for the most part. I've only had a few problems and customer support is usually

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use . I like that I can log on from anywhere and not just the gym. I also like that it sends my clients emails to remind them of their sessions

Cons: There have been a couple times where I have had clients sessions about to expire or they actually do expire. I would like there to be a feature that would allow me to extend the expiration date while the contract is still active. This creates a problem in me getting paid if the sessions are expired. It would be so much easier if I noticed that the sessions are about to expire and I could just go in and change the expiration date

Overall: It helps me manage my clients and a simple and easy to use

Easy to use

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that Club OS let's me organize my training sessions in a very efficient manner. Client data is easy to access.

Cons: I think the club OS app for iPhone and android could use some improvement. A good app would truly make my life so much better.

Overall a good experience, but functionality could be improved.

Sep 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All information is consolidated in to one database. I can send emails, add training packages, and oversee member activity all from one site.

Cons: There are some functions that are seemingly simple, mundane tasks, but not easily executed with the software.

Overall great experience, very solid tool to manage large amounts of leads.

Sep 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything you could possibly need is in the same platform. Makes managing clients and generating new leads extremely easy and keeps everything organized with very little effort on the users end.

Cons: I do think that the calendar integration needs to be refreshed more frequently. I sync my club-OS calendar with my google calendar and sometimes it can take 24 hours for a new event to move over from club-OS to the google platform. If it could reliably update all of the time I feel like more users would be inclined to sync the two together.

Overall: Compressing many tasks into one software makes organization a breeze and allows for more time to be spent truly working on building my business.

It's a fantastic tool to keep track of leads!

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is very simple to understand! I love how it keeps track of leads and I never miss an opportunity.

Cons: It's good software, no complaints. There are a few improvements that could be made, such as not being able to access certain leads from other locations that come in to visit me.

Overall: Keep track of leads and create an organized schedule.

Frustrating but great when it does work

Sep 02, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: How it keeps our schedule. It is easy to go in and make any necessary changes if needed. I like that it is user friendly. I like that you have access to leave notes, show any mypaths mark dates.

Cons: I feel like we have a lot of issues with Club OS in that it goes down a lot. Now this could be our WI Fi. I don't like that I have to log in constantly. I don't like that the calander does not go past 5 o'clock and you have to fill in everything. I work past 5.

very user friendly

Sep 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. I am new to this type of software, and I have found it easy navigate and find what I am looking for.

Cons: I have some minor difficulties with my scheduled appointments, but I would not call that a con, rather an area that needs some adjustment. IT has been very helpful in trying to help me resolve this issue.

Overall: ease of use

Very simple, when errors do happen to occur (far and few in between) they are resolved promptly.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of navigation of the interface. The availability to view my stats live on the main dashboard as well as my co-workers. This creates a fun, competitive environment.

Cons: Not sure if there is an app for my iphone. I wish we could set reminders or tasks for follow ups on certain prospects for future dates.

Excellent system with precise client management capabilities

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and navigate. The software is precise with a single click to the needed page. Very comfortable to use.

Cons: The editing of customer information was difficult at times. Sometimes I needed to re enter a customer with an altered last name because even after deleting old profile it wouldn't let me add.

Overall: Understanding of the marketing and customer resource side of the health club business. Understood telemarketing very well.

Good

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to set goals for staff and easily able to keep track of use. Very effective lead support.

Cons: too many features and hard to access as far employee side. Would like to be able to have them delete users

Super easy to navigate ince you get the hang of it. Helps me keep track of my appointments.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of being able to make any changes to appointments or clients, as well as my schedule. I like the feature of being able to set my own goals and keep track of my own progress for growing my business and clientele.

Cons: I think an app would be great to better use this software. I'm constantly logging in and out from it whether from work or home so easier access would be great.

Easy to use

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's self explanatory & I use it everyday I work. I like that I can send emails and txts because I work too early where I can't legally make calls.

Overall: Communication skills.

difficult to navigate at times, valuable once you learn the system

Aug 31, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: everything in one place, once able to navigate efficiently and become familiar the productivity increases.

Cons: need to simplify calendar and increase ease to access client portal. theres too many steps to get to some information.

Club OS makes my worklife a whole lot easier and less stressful!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and the simplicity! It makes my job sooo much easier to have all information in one place and organized with reports.

Cons: The only things I can really say about the down side to club os is that some of the emails that I send to clients fail. The other thing that can be improved is adding an option to select a large amount of clients to send a mass text or email to.

Overall: This software puts everything in one place in order to better manage clients and leads.

Using Club Os has brought a lot of business for this company. It is genius.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that members are able to reply back without having to actually know your phone number. It is easy to reach out to members, and them reach out to us.

Cons: \

Overall: A lot of time to schedule apponments

Trainer entering appointments. Checking session count. Checking on clients arrival at gym.

Aug 31, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to review my session count and account of client (primarily for remaining sessions and history).

Cons: The screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me.

Overall: A paycheck

Overall perfect

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is laid out perfectly, super easy to learn and even easier to teach. It also allows you to track what your team is doing.

Cons: I wish there was a way to delete leads in bulk, it becomes quite frustrating when there's a massive amount of duplicate leads and you have to delete one by one.

Overall: It's awesome

It has been a great tool in contacting our members in bulk and individually!

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Type to text to mobile.
How well it keeps track of our sales metrics to see our booking and show percentage.

Cons: Not having the ability to do automated voice call for confirming appointments.
Not having the ability to send bulk text messages.

Pretty easy use for the most part.

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like all of the available tools for use. It makes doing my job a lot easier especially because I liked my things organized in categories and subcategories and ClubOS does exactly that.

Overall: Organization.

It's a great way to keep up with our members and communicate with them. I have enjoyed it!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's versatility. We can keep a schedule, make changes, follow up, and send email blasts. It's not just one area, it's everything! I enjoy how much use we get out of it.

Cons: I wish it came with a tutorial of sorts. With no training, the program can be a little hard to understand at first. It would be nice to have at least some training manual or video tutorial for how to get the best use out of the program.

Overall, I am a fan of Club OS

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I work at Orangetheory Fitness and I love Club OS because it keeps me updated on my leads. tells me who I need to reach out to who I didn't sell etc.

Cons: Sometimes my number don't match up with my actual closing percentage so that can be pretty confusing

I enjoy using it

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can use it from anywhere. I like that o can email my clients. It's easy to set up my schedule. My employer is able to see where I am during the day, and can set up clients for me.

Cons: I can't complete sessions from my phone or ipad. I've had multiple times where I could not change my schedule from a phone. I don't like havi g to be at a desktop to compete sessions. Often we do not have a desktop available, and it show my client no showed. I'd also like it to include group exercise and other departments st our gym.

It is for lack of a better word, too clunky.

Aug 31, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Nothing stood out. The system was either not integrated with the other system TFF uses (datatrak) or the people at the administration level were not doing their jobs.

Cons: In the world of smartphones and apps, who wants to use a browser based system. Myfitnesspal has club is beat for client/trainer usability.

A great software! Easy to use and very dependable

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The process in making my calls, scheduling appointments and setting up my presentation for my gym. Everyday when using this product it has done nothing but wonders and always gets the job done. Nothing has ever been so simple until I used Club OS

Overall: Selling more memberships. I have none to say. Great Software! They're very quick on updates and solve any issues immediately. There's truthfully nothing I have to complain about as far as it goes for this software. The only way is up for this company and I am excited to see how far this company goes in partnering with other businesses to help get the job done.

Club OS is great for scheduling sessions.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of applying appointments. I can easily see my schedule from my phone anywhere. I can communicate with clients easily!

Cons: I have been unable to sync my calendar onto my iPhone so I have to re-sign in on my internet browser every time I go to check my schedule.

Club OS has worked great for me. The layout if by far the best I've used

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite things about the software are the schedules / calendar and the follow up process. Making calls are easy

Cons: I feel there should be a better way to separate the leads. On the follow up the leads are all together.

Overall: Fast and easy lead generation process

It has been a great tool in most respects. One item related to multiple users has yet to be resolved

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of customer contact and records that prevents from duplicate contacting. The fact you can see on one screen all previous contact to a customer. The reminders of upcoming or past due events helps keep up to date on contacts

Cons: We have yet to resolve an issue in which involves multiple users. My trainer and I end up getting the same individuals that come up for us to contact, when the other one has already contacted. They don't seem to sync. This forces us to still have to go in and make an entry.

Overall: The ease of customer contact and follow ups, resulting in increased club memberships.

It does what i need it too do.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If used correctly It can help you stay very organized and stay on top of your prospects more efficiently.

Cons: It doeskin automatically dial calls to your phone for you.... that would be a great feature to look into.

Overall a decent program. I only am involved with the personal training end.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The scheduler is excellent and easy to navigate. Tracking client stats and graphing is a nice feature for clients to be able to visualize their progress

Cons: Difficult/ unclear tracking client's session usage and remaining sessions. I have noticed that group training sessions are not being accounted for properly when they are rendered as "completed" .

Overall: Decent client management

Club OS is a great tool if properly trained on how to use it.

Aug 31, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Lead Management. Club OS is great for a secondary source for LM. It help make sure no one falls through the cracks when used correctly.

Cons: Club OS is not user friendly. It is simply hard to use. You constantly have to look through multiple windows to get simple task accomplished. Lead follow up schemes seem to need to be reset often as well.

The best that we've used, but not perfect

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Club OS is easy to use, has a lot of different functionality that helps with both membership and personal training sales, and offers a variety of reporting options.

Cons: Users are not able to customize the reports and using the digital guest waiver has proved to be very difficult for our staff to implement.

I like Club OS.

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to contact follow-ups in so many different ways at the click of a button. If they do not respond to a couple e-mails I have the option of sending them a text. Many people don't check their e-mails.

Cons: How fast the follow ups get put back in my system after being contacted. Also needs an option of "spoke in person"

Overall: Able to contact prospects and follow ups easily and keep track of when and how they were contacted.

Really streamlines a lot of of aspects of the business

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its nice to have a program that logs all of my calls allows me to reach out to prospects in multiple ways, additionally it really simplifies pt programs as far as scheduling and payroll

Cons: The follow up function needs a better way of sorting prospects, i typically get five or so prospects it tells me to call amd then the rest of the list is just every lead ever in a random order causing me to have to sift through a lot of old leads. A function to sort from most recent to oldest would be great

Overall: Made me more efficient

so far my experience using OS has been quite good.

Aug 27, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very user friendly, and it is easy to navigate. I like that it keeps things organized for you.

Cons: A few times I have sent an email campaign and never saw my sent emails in the history, I actually ended up sending the same email twice which I did not like.....the history showed the sent email campaign the next day... (so there was a delay).

Good and simple to use. I wish there were a few changes available, but it gets the job done.

Aug 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendliness is definitely a pro. It took me less than an hour to grasp the concept of Hoe tonuse the tool effectively.

Cons: The time it takes to enter leads. If I have 25 leads. I have to enter each one in separately. The only way to enter multiple leads at once causes me to have to change the sources ansnevem then I'm still limited to the number of leads I can enter at one time.

Overall: An easy way to to organize leads and keep a record of how many times they've been contacted tonensure that I meet productivity goals.

Great tool with more features than probably needed

Aug 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility of communication options with leads. Being able to record the crm chain/trail is very helpful and manage the process is great.

Cons: The complexity of the program. While it is nice to be able to do a lot, sometimes you feel like get lost with all the features and capabilities that you don't fully specialize with what you can do really well.

Overall: A good crm system that allows a lot of control to manage data

Looks good at first, but once you start using it you'll find it's confusing to staff.

Aug 25, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The schedule is easy to look at and understand. Other than that, the rest of the program lacks functionality and flexibility to adapt to each facility.

Cons: Marketing campaigns are extremely confusing. Follow-up tasks are not as easy to understand and track as with other software. Sales staff can't stand this program.

great experience!

Aug 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: its so easy to use and easy to understand. It works great for new prospects trying to become a member at our studio.

Cons: it is sometimes slow but never a terrible problem and is always easy to fix! it has frozen on me a couple times

very useful and very good interface

Aug 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The interface and being able to track all of the stats. I also like how I can integrate my appointments with the rest of my staff.

Cons: Not being able to make many changes. Very good selection but it would be nice if I could manually set a time, or more things along those lines. Wish I could also reset stats on my own.

It's been a breeze using this system for my Personal Training business at Anytime Fitness!

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing that I like the most about this system is the ability to reach out to my Personal Training clients via email or text right through the computer! It's quick, easy, direct & works great for follow-ups!

Cons: Honestly, I can't think of a thing that currently hinders or frustrates me about this system. Everything is so easy and convenient!

Club OS has changed the way that we reach out to members and is very helpful

Aug 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Makes it easy to see who I'm reaching out to and it also shows me my current numbers for the month

Cons: I wish it synced better with MBO. If someone books a class I should be able to see what time it is on OS . Other than that the software works really well

Streamline experience

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything at my fingertips and very easy to use no matter what I am looking for. Enjoy the constant updates to make the software better.

Cons: Lot of times the software will crash or the numbers that it outputs are wrong and not the same of the work we put in.

I'm still learning all the features, but I like it so far.

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It keeps me on track with what needs to be done with members and prospects. It tracks our contacts and prompts me when updates are needed.

Cons: Sometimes it does not sync with Club Hub very quickly. I'm still not familiar with all the features yet.

Overall: Its a good way to track whats going on with our business.

At first it was not easy to navigate throuhg.

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: That I can email my clients through this site and my clients can email me back without using my personal information.

Cons: That when I go to the availability tab to fix my calendar, I can only do a month at a time and sometimes it only defaults to 2 weeks. It gets a little frustrating when I want to make my calendar a frequent time off...

Overall: I can link this software with my phone and other apps I might use.

Very user friendly

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its an easy way to follow up with membership prospects and personal training prospects. We can update the potential prospects about any upcoming promotions or online promotions via text or email.

Cons: One con that I don't like about club os is that we cant send a group email or campaign email for any unexpired or current prospects at one time. We have to do individually.

The program is easily accessible, as way as novice user friendly.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability for the user to input specifics about the professional and the client. The allows the provider the ability to serve the customer better.

Cons: The only con I would like to mention would be the inability to edit or change client status after due date.

I used it every day. Helps me stay organized and keep up with my busy schedule.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is very simple to use. The features on it make staying organized and keeping track of ur busy life easier than ever.

Cons: Sometimes, if I use the mobile version on my smartphone, I am unable to make any changes to my calendar so I have to switch to full site.

Club OS allows me to communicate with prospective clients, so it is a big help.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of Use. The layout of the program is pretty user friendly. Allows for communication with members.

Cons: Getting back to home profile could be more simple. As it is set up now, I have to click on the dashboard to get me back instead of having a default button that takes me back to my profile after viewing a prospective clients profile.

It is a great way to reach out to people.

Aug 22, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is more convienent to contact and add people. Also, its good that it shows the recent activity/messages sent out to keep track of what was said.

Cons: Their should be easier ways to set up scheduling. Also, for the follow ups on the right hand side should have a different set-up for guest. The set-up should be people who came in as a guest that day and the other should be the amount of times that guest came in so we can keep of the amount times so we can start flipping them into members. I see that their is expired guests their but i beleieve it doesnt keep count of the times because everytime i click it, no one comes up.

Overall: This is my first time operation a system with this type of software. It was a good experience and it benefitted me by helping me be more organized.

The customer service experience is what really makes this program worth it. Kevin has been amazing.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality of organization. It is excellent for scheduling, and time management, as well as reminders regarding important follow ups.

Cons: It does not sync the greatest with ClubHub, as far as 'not interested' prospects, still showing up as prospects - emails I've sent through email, do not show up unless I've sent them through Club OS -
and therefore, some of our prospects have been getting many more emails than necessary. It's memory for prospects YEARS ago is a little bit of over kill, and takes a lot of customization. I somewhat wish it only had a memory for so far back...
So many buttons, it takes some time to grasp where certain features are found.

Overall: Helps me keep my team organized and up to their tasks, simply from being reminded of said tasks in a timely and effective manner.

It really help us increase the amount of prospects that we got into the studio

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that the program takes the thinking away from my employees of when and how to reach out to prospects.

Cons: I dont like the fact that the reports are not correct. I know that this is due to us using MBO for our membership base and class bookings but its still frustrating.

There are a lot of features but some things take so many steps to accomplish

Aug 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: love the easy to see master calendars and how things are color coded to what type of appt they are
the follow up section is awesome and keeps track of all your notes and contacts in an organized way

Cons: I have heard the tech support is not always the most helpful and some of the reports are not always accurate

I don't like how you have to email a report to see it instead of just clicking on it and reading it

At Pure Fitness for Women, we continue to have unresolved issues with our system

Aug 21, 2017
1/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: ease of use.

Cons: everyone can't merge accounts, and there are continued internal reporting issues with our system at Pure Fitness for Women.

Very user friendly and easy to navigate

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: What I like most about this software is that it helps me to stay on track with daily tasks. The ease of having all my contact and scheduling information in one area has been beneficial. Also, I like the fact that I can use my smartphone to check my schedule as well.

Overall: The benefits that I receive from this software is that it helps keep me organized and tracks my progress with clients to provide feeback and follow-up actions.

Very easy to use and train new employees on

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.

Cons: The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.

Overall: It allows for easier access to trainer availability as well as easier prospecting logs.

It's easy to use

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like the scheduler/calender the best. It is easy to schedule people for training sessions and allows notes to be taken that go to the trainer notes.

Cons: I dislike how short the general notes are. Can't take detailed notes in that section. As a trainer lots of notes are needed to be written down for clients.

Overall: Organization

Annoying trying to search

Aug 21, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Sending text to clients and emails that's all.

Cons: It's so hard to find people or edit information. Also I wish the inbox was set up better so I know when I get a reply from someone.

Overall: Receiving leads that are already entered in the system.

Works great for intended use.

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Having used this software daily for eight or so months, it is very easy to set appointments and track leads. Also very easy to set up synced calendars for mobile devices.

Cons: Unfortunately the Mobile version of the website is not user friendly. You have to force desktop view to access most functions but then the information is very small, forcing you to zoom in and move a lot over the page.

Keeps me organized with my schedule. Allows me to easily get to my leads.

Aug 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: This allows me to stay organized with my schedule when I am booking appointments and trying to follow up with my leads. It also allows me to change my schedule based on when I have off and allows me to easily set appointments for groups.

Cons: The only con that I can really think of for the software is that when changing my availability it takes forever to change my hours to when I'm open and when I can put a prospect in.

Overall: Ease of organization.

A stellar management tool!

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Highly efficient, the prompting features are very helpful, and the tie in directly with our membership software is seamless.

Cons: I wasn't around when we originally purchased it, but it would be helpful to have maybe an annual "new updates" or "features you should try" alert/conference.

Overall: Streamlined, modern lead follow-up through email and texting, Control of the prompt schedule and auto text features are huge for us.

It was great

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: You could text easily with client. Made it easy to see what was asked and how they responded to certain tasks or questions.

Cons: it would not connect with club hub easily. Made the call task difficult because you had to go through the same list of individuals to make sure they had received their call.

Very easy to use

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to contact all members at any time with daily notes, specials and just general topics in order to improve our service

Cons: Member search tab is a little tricky when trying to select a certain group. Would like to see it be a little more user friendly