# iPatientCare EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iPatientCare EHR the right Electronic Medical Records solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17031/iPatientCare-EHR/reviews --- iPatientCare EHR 4.5 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Reviews of iPatientCare EHR Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jonathan A. Used the software for: ### "Good system " April 3, 2015 5.0 I used iPatientCare for 9+ years and have been extremely pleased with it until that last 9 months or so. The software support office was changed to new management, and the new organization was NOT pleasant to deal with, was NOT supportive, and seemed to have NO intention of helping me with problems. The old support leadership might not have always provided satisfaction, but they did try to help and worked hard to understand my point. The new leadership seemed totally to not care....just so long as I sent money in. I was so disappointed, I switched to a different EMR and wish I hadn't been forced to do that. I really appreciate the versatility of the iPatientCare system, and the immense freedom if afforded me to customize my charting. it was great. Review Source Response from AssureCare April 7, 2015 We are thankful for your feedback Dr. Alley. We are glad that you like our system and at the same time we are sorry to hear that you had sour experience with support staff. I found from our records that you were using iPatientCare system through our channel partner and they were not able to successfully handle customers, hence it led them to close the business. iPatientCare as an organization has always believed in nurturing long term business relationship. Our motivation lies in evolving end-to-end integrated solutions that provides Better outcomes at Reduced costs which are achieved Meaningfully! And hence, iPatientCare has consistently focused on improving customer experience. Lesser the clicks, Better the user experience is what we believe! It DONOT take Math and Science for our providers to learn our systems. NR Nagaratna R. Practice Owner Hospital & Health Care Used the software for: 2+ years ### "Have been a user since 2009 and the experience has been excellent. " July 13, 2017 5.0 They have an integrated enterprise solution. Helped us to achieve MU incentives as well. Pros Initially started with EHR only but later on moved to their billing services and now my financials are well in control. The good part is that they have an integrated system in place and hence everything remains transparent. Excellent billing support provided by experienced subject matter experts. Cons . Review Source JB JUJU B. MD Used the software for: ### "SLOWER THAN MOLASSES" November 8, 2015 2.0 USER FRIENDLY SYSTEM ON FIRST GLANCE VERY VERY SLOW DESPITE HAVING HIGH SPEED INTERNET SCREEN TO SCREEN TRANSITION TAKE A FEW SECONDS TAKES FOREVER TO ENTER MED LISTS AND SEND PRESCRIPTIONS ITS 2015 AND THIS EHR WORKS ONLY ON IE, WHICH IS NOW ALMOST OBSOLETE WITH WINDOWS 10, DOES NOT WORK WITH GOOGLE CHROME, OPERA OR BETTER BROWSERS THE IPAD VERSION IS JUST FOR KICKS, YOU CAN VIEW SOME OF YOUR EARLIER NOTES PRIMEDX WHO GOT US STARTED WITH IPATIENTCARE HAVE BEEN USELESS. I SUGGEST NOT TO WASTE TIME TRYING TO USE 3RD PARTY VENDORS SELLING SOME ONE ELSE'S SOFTWARE. THEY WERE OF NO HELP FOR CLOSE TO 2 YEARS, AND HAVE NOTHING BUT LIED TO US ALL THE WAY. THE TECH SUPPORT DEPT IS 2/5 AT BEST. OFFER VERY LITTLE HELP AND EVEN WHEN THEY DO, ITS ALWAYS OUR FAULT. THE ONLY STEP LEFT IS TO FIND A REAL EHR SOFTWARE AND TRANSITION OVER ASAP BEWARE OF THIS PRODUCT! Review Source NI Nawras I. PA Medical Practice Used the software for: 2+ years ### "easy , practical , useful " July 17, 2017 5.0 Pros iPatientCare is very user friendly, and makes it really easy to look back and access the information that you are looking for. It has a very nice layout and does not open too many tabs which helps in creating less confusions. Cons I am very satisfied with iPatientCare, I believe it will be more beneficial if they add more templates Review Source BG Barbara G. Billing/Office manager Medical Practice Used the software for: 2+ years ### "Overall good, my team is very receptive to my needs." July 13, 2017 4.0 I wish there was a user friendly user manual. Pros The team that I work with is always receptive to my needs, they work very hard to help me solve and understand things when I have questions about how things look. Cons Reports - too complicated, too in-depth, not easy to follow. The system is not always user friendly. Review Source FS Frank S. Information Systems Manager Hospital & Health Care Used the software for: 1-2 years ### "Everything we wanted in the system, iPatientCare has been able to provide." July 13, 2016 5.0 Most importantly, we've been able to do things that are more valuable than managing paper. With iPatientCare, we can effectively monitor areas so that issues that arise can be analyzed electronically rather than written chart by chart. Pros From a clinical standpoint, not having to access paper charts has been a huge benefit to the clinical staff who can now access information when they're with a patient rather than leaving to pull a chart, allowing for a lot more face-to-face time with those patients. Review Source PS Priya S. Office Manager Medical Practice Used the software for: 2+ years ### "Overall Experience is good." July 12, 2017 5.0 Pros Accesibility and Customer Support. Their clearing house is state of art and claims processing is very quick. Cons No end user functionality. Also if we use same procedures everyday they do not have a preset diagnosis codes and Immunizations are also not set up correctly. Review Source NC Nancy C. IT Consultant Used the software for: ### "Review iPatientCare 10.8.14.4" June 3, 2013 4.0 Would recommend iPatientCare because software is a great deal; lots of functionality for little cost compared to other vendors. I also appreciate that MCS has such wonderful responsive customer support. Everything would be perfect if the software would function at the same fast speed for every user, and to not have glitches periodically, but I know that is impossible with all the continuous development to keep up with each stage of meaningful use. Pros 1\. Have lots of great time saving features. 2. Excellent responsive customer support. 3. Affordable software. 4. Lots of functionality. 5. Always looking ahead. Cons 1\. iPatientCare can be slow when doing anything with patients that have lots of medications such as printing or searching for medications. Need diagnosis code to print out on prescriptions. 2. Lab ordering not efficient. It takes many clicks to order labs. 3. Have to run scripts weekly based on who signs into Windows and have to make sure all IE settings correct. 4. Complex to use. 5. Have to toggle back and forth between whole, tiny screen and partial screen in Billing and some Clinical screens in order to see all buttons/functions. Review Source sM scott M. ceo Health, Wellness and Fitness Used the software for: 1-2 years ### "a company with a very high level of professionalism and integrity" July 13, 2017 5.0 it Is a successful ehr technology for the chiropractic practice. the support is awesome and responsive. the people at iPatientCare have the highest level of professionalism and integrity. Pros the support and training is superior to other experiences I have had. iPatientCare is very responsive to users Review Source VT Vidhu T. Used the software for: ### "" June 9, 2011 4.0 We are an organization of 4 physicians serving predominantly medicaid population comprised of over 70% Hispanic immigrants. With growth of the practice, we ran out of chart space in the office about 5 years ago. We decided to move over to electronic charts instead of a sophisticated chart organizer. We purchased iPatientCare in 2006 and are still using it today. The implementation was smooth and the software vendor was always available whenever we needed support. Over the past 5 years, we have had staff and physician turn-over and everyone has been able to adapt to iPatientCare fairly easily. We have streamlined our work flow over the years and the efficiency in the office has certainly improved. In April 2011, we received Patient Centered Medical Home (PCMH), Level 3 recognition using data extracted from iPatientCare. The customer support is generally helpful, although occasionally new coding updates does take time. We now have interface with labs and are happy with our experience with iPatientCare. Review Source AM Anna M. Used the software for: ### "iPatientCare was very helpful in customizing the EHR to meet our needs and increase our productivity" March 31, 2016 5.0 We are a busy practice that just started using iPatientCare. This is not our first EHR but I am happy to say it is the best we have used. As a specialty office we have many different requests to help with the record keeping of our patients. The fact that we utilized other EHR systems in the past, we knew what we needed for our day to day workflow. iPatientCare was very helpful in customizing the EHR to meet our needs and increase our productivity. There training and customer support team are very knowledgeable and friendly. I'm looking forward to long happy future with iPatientCare. Review Source GT Gloria T. MD Used the software for: ### "iPatientCare EHR provides flawless & smooth navigation that is suitable to our workflow" April 7, 2016 4.0 It was a challenge for our practice to find a right solution and adapt with the new system. We were looking for a one stop solution that provides fully loaded features like practice management systems, lab interface, eRx, State immunization registry interface, various medical devices integration and much more. We were amazed to see that iPatientCare EHR provides flawless and smooth navigation that is suitable to our workflow which is similar to any Family Medicine Practice. It has a simple but effective layout. Review Source KRR K. Ramesh R. MD Used the software for: ### "We use iPatientCare for medical billing, their attention to detail is good" April 26, 2016 5.0 We use iPatientCare for medical billing. They are reliable, the staff is knowledgeable, and they help in addressing the day-to-day bill and receiving issues we all face in practice. The staff is very efficient, responsible and courteous, their attention to detail is good. Our account receivables have remained manageable and their integrated software has helped us to keep track of money owed by payers and patients when they come to see us at the office. Review Source MI Muhammad I. MD Used the software for: ### "Two thumbs up!" April 28, 2016 5.0 I have been using the iPatientCare application of ePrescribing Controlled Substances for approximately a month and have had nothing but success. It allows us to be more efficient and gives our patients the convenience of not having to drop off a script at the pharmacy and having to wait. The sign up process was easy and quick. We would recommend this service for any medical practice. Two thumbs up! Review Source JT Jeffrey T. Presidnet Used the software for: ### "President" May 30, 2013 4.0 For price, ease of use, robustness of the system, and options on accessing (hosted, etc...) there is not a better product in the market. Pros This is a very robust system that keeps changing with the times. Cons It is so flexible that sometimes we push harder then is reasonable for the upgrades. Review Source sA shoeb A. Used the software for: ### "don't know what a review title should be." April 11, 2014 4.0 The EHR has all the elements you need; 95% is easily navigable, the remaining 5% not so easily. There are too many unnecessary clicks to go through before completing a task. The billing software has the same pros and cons. The service is always available and almost always gets the job done. Review Source AW Ana W. Office manager Used the software for: ### "Good Experiance" June 11, 2013 3.0 Would reccomend for getting MU incentives on time with iPatientCare. Pros Quick Support, Helpful in meeting CMS need for getting MU incentives. Skill full implementation trainer, customized product. Cons Technical issues Review Source MD Mario D. Product Specialist Used the software for: ### "iPatientCare" April 8, 2014 5.0 The program is an easy to use and comprehensive application. Their staff is friendly and always willing to assist us with matters. I would recommend the program to anyone who is searching for a certified EMR. Review Source CC Chad C. Used the software for: ### "iPatientCare Product" April 7, 2014 5.0 iPatientCare is a great company. Enjoy working with Pranav as he is extremely helpful and and answers all questions in a timely manner. Highly recommend. Review Source TA Tagreed A. I am student Business Supplies and Equipment Used the software for: ### "A customizable electronic health records system that empowers doctors to define clinical workflows a" October 18, 2017 5.0 After doing a little research I found out that this EHR is used by NASA and the US Army and iPatientCare along with having earned many awards also have over 700 employees to handle customer needs!! Pros The ease of use and the incredibly FAST customer service. The fact that it is not one EHR for all they will customize to a specific specialty Cons It needs to be able to connect to different locations.It needs to be able to connect to different locations. Review Source EF Erien F. Office Manager Used the software for: ### "We selected iPatientCare based upon the needs and structure of Medical Direct Care." April 22, 2016 4.0 We selected iPatientCare based upon the needs and structure of Medical Direct Care. Review Source DH David H. Used the software for: ### "iPC EHR" April 8, 2014 5.0 Very easy to use. Great support! Review Source PS Priya S. Administrator/Biller Medical Practice Used the software for: 2+ years ### "The support staff and the billing support staff is very friendly and responds quickly to questions." April 3, 2018 5.0 With it's completely customizable sections, I can add specific vitals, templates for first appointments, as well as physical exams I frequently perform. One of my favorite features is the Patient Health Portal -- patients can easily access their treatment notes, lab results, and request appointments. Other feature is the ability of extracting codes in billing, ease of adding claims to batch and also, another good feature is their clearing house and Real-time Eligibility status saving my staff lot of hassle and time going to Insurance websites. Pros It is such a relief to have finally found a product that delivers what it promises! With it's completely customizable sections, I can add specific vitals, templates for first appointments, as well as physical exams I frequently perform. In an effort to go paperless, I uploaded many of my handouts and reports and just add them to a patient encounter with the click of a button. One of my favorite features is the Patient Health Portal -- patients can easily access their treatment notes, lab results, and request appointments. Other feature is the ability of extracting codes in billing, ease of adding claims to batch and also, another good feature is their clearing house and Real-time Eligibility status saving my staff lot of hassle and time going to Insurance websites. The support staff and the billing support staff is very friendly and responds quickly to questions. Thanks iPatientCare EHR for a great, user friendly product. I recommend it to any health practitioner who is in the market for professional, secure electronic medical records. Cons When I first looked into electronic medical records, I was daunted by the lack of programs specific to Pediatricians. A colleague recommended iPatientCare EHR and I started using it in October 2011. Review Source JO Jessica O. Front Desk Staff Medical Practice Used the software for: 2+ years ### "Insight from a Rural Health Clinic in Montana" July 12, 2017 5.0 Pros My absolute favorite part of the iPatient Care software program is the Customer Service department. I absolutely appreciate the customer service we receive from iPatient Care each and every time I create tickets with questions, concerns and dilemmas. While all representatives are helpful, Mr. Amar Vachhani could give lessons in customer service. He is knowledgeable, easy to understand, listens and is thorough in completion of our clinic's inquiries. The software system itself is fine. I sometimes question that it was not necessarily written for Nurse Practitioners in a Rural Health Clinic setting. Some of the applications are things we do not utilize, and others are almost made to be too complicated, but overall, it is a user friendly, easy to navigate system. Cons Occasionally, we run into a situation where we would like to make chart flow more efficient. Because the feature we would like is hardwritten into the software, those tweaks can't be accommodated. However, issues are often at least addressed in the next software updates. Or, our customer service rep is able to lend a alternative to make things work. I would also like to see IPC as an option for Mac users. With Internet Explorer being the only web browser option, it limits the equipment clinics can purchase and use. Review Source AR Audrey R. Physician Assistant Medical Practice Used the software for: 6-12 months ### "Very basic software that works decently well" September 13, 2017 3.0 Very simple and low tech but has most features needed for regular day to day. You won't love it, but you won't quite hate it. Pros It's pretty straightforward, black and white, nothing fancy. It will get the job done most of the time. Customer support is pretty good. Easy to sort documents and view visit notes. It has integration with surescripts so you can pull some pharmacy history. Cons Not high tech. It won't work well for more tech savvy folks. Building the templates is very confusing and the formatting is all out of whack. It can be difficult to navigate through and is often quite slow. It only works on windows computers and phones and must be run in internet explorer. Every time your computer updates, it messes up all the settings and you have to go back and figure out how to login again or how to view pdfs. Can't eprescribe controlled substances. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.