# Page 2 | iPatientCare EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is iPatientCare EHR the right Electronic Medical Records solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17031/iPatientCare-EHR/reviews --- iPatientCare EHR 4.5 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Page 2 - Reviews of iPatientCare EHR ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jim W. Hospital & Health Care Used the software for: 2+ years ### "It has made my life a lot easier" June 27, 2016 5.0 iPatientCare has actually changed the way I practice. It has made my life a lot easier. Clinical Summary is the page that has all of the patient's diagnosis, past medical history; it has a feature to carry forward from the past notes. Everything we want handy is available on the left panel. I don't have to go to multiple screens or anything else, I like it because it has more of a dashboard view' Pros Clinical Summary is the page that has all of the patient's diagnosis, past medical history; it has a feature to carry forward from the past notes. Everything we want handy is available on the left panel. Review Source KL KATHLEEN L. PHYSICIAN ASSISTANT Medical Practice Used the software for: Less than 6 months ### " Software is good but there are some features that are lacking that we had with our legacy EMR. " July 13, 2017 4.0 We like how the scheduling is integrated with the practice management portion of EMR. Pros 1\. user friendly 2. implementation training 3. support team - easy to reach and quick to respond 4. customizable order sets and templates Cons 1\. inability to fax images directly from chart without "routing" it to staff 2. inability to fax patients notes directly to physicians. Even if we want to send our note via direct ID secure messaging, it is in the format of a letter addressed as a referral. 3. inability to transfer pt's PDF files (with ultiple pages ) from one EMR directly to ipaiten care. Presently only able to transfer one page a time which is not time efficient so it has been easier to just print and scan directly to patient's chart which is not cost effective 4. having to customize templates for medications to prescribe but then have to create same templates in order to add to order sets. Cannot add meds from previously created med list favorites. 5. inability of staff to send direct ID messages to to other MD's. To my knowledge, only the licensed provider can send messages but not staff. Review Source HDP H Dale P. Owner / Chiropractor Used the software for: 2+ years ### "We are happy working with the IPatient Team as it has been a positive experience for our clinic/" July 13, 2017 4.0 Better organization and overall compliance of our office notes Pros Great IT Support / Timely Communication / Effective Collections / Willingness to resolve clinic, or doctor's concerns / Compliance with Meaningful Use Criteria / User friendly software program with proper training provided Cons Doctor's chart notes can be somewhat time consuming with what other doctors state with their EHR System(s) / Lack of training with certain reports Review Source MRA M Renee A. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "iPatientCare has wonderful customer service; staff are very kind and responsive." July 13, 2017 4.0 Pros What I like most about their services in addition to their great customer service is their Electronic Health Record (EHR) system is very efficient and their integrated billing software significantly enhances our ability to track our claims, revenue, and identify problems quickly. The integrated merchant services system also permits ease of taking and posting patient payments directly into the billing system. Review Source OR Owen R. Practice Manager Medical Practice Used the software for: 2+ years ### "Been using since 2008. Very pleased with product." July 12, 2017 5.0 Helps us with PFP like MU and HEDIS. Pros Many features to like. Scheduler lets you direct your staff to schedule types of visits by pre-programming colored slots by "type of visit", Billing, SOAP designed notes, Easily Customized, great customer support. Cons There's not much to dislike about the product except that it's an EMR! All EMR's interfere with the relationship between the provider and patients or patients families. Review Source JT Jose T. Owner Medical Practice Used the software for: 2+ years ### "iPatientCare is a very user friendly, easily customized for individual provider specialty and very quick to learn!!" July 19, 2017 5.0 After doing a little research I found out that this EHR is used by NASA and the US Army and iPatientCare along with having earned many awards also have over 700 employees to handle customer needs!! Pros The ease of use and the incredibly FAST customer service. The fact that it is not one EHR for all they will customize to a specific specialty!! Cons The only bad thing is did not find out about it sooner but as for everything else this is a great product!! Review Source JS Juanita S. Billing Manaager Medical Practice Used the software for: 1-2 years ### "Billing Manager Bautch Chiropractic" July 13, 2017 4.0 Pros I especially like the claims review aspect of the system before claims are submitted to the clearinghouse. This feature allows me to review claim for correct procedure codes, modifiers and diagnosis code sequence by payer. Cons The adjustment features of the program in my opinion require the use of several "radio buttons" which causes the process to take longer than it actually could if simplified. Each button I touch within the claim takes approximately 7 seconds to update and I usually have to use 5 each time so would like to see this improved. Review Source AB Anna B. Biller Used the software for: 6-12 months ### "It took a little bit of time to get used to all of the functions available." July 13, 2017 4.0 Pros it is so detailed and addresses a lot of function needs. Cons Also, because it is so detailed, you have to really take the time to learn to be able to maximize the advantages that it can bring to the whole office. Review Source DW Delinda W. Used the software for: ### "The friendly and helping people always ready to go out of the way and help us!" March 25, 2016 4.0 iPatientCare's intelligent mapping and migration utilities from ICD-9 to ICD-10, the dual-coding system made available early enough to get familiar, numerous training Webcasts and documentation, and the agile support all through the final days made it easy for us to prepare for using EHR, charge capture, claims and posting payment. In less than two days of beginning the process with the help from iPatientCare, we are the recipient of payment against our ICD-10 coded claims. While the ICD-10 coding helps improve quality of patient care in multiple ways, efficient and user-friendly iPatientCare EHR and institutional billing solution with UB-04 claims capabilities and their friendly and helping people always ready to go out of the way and help us, more than makes up for the investment (of time and money) by allowing to stay on top of such industry-wide challenges and also the Meaningful Use reporting and receiving incentives much easier to come by. Review Source PK Piyush K. Used the software for: ### "" July 6, 2011 4.5 We are a billing company and we work with multiple practices of all sizes and specialties. We've used a few different software solutions and started using iPatientCare after a couple of our physicians found the EMR very simple to work with and the software had all the features that they needed. We started billing on iPatientCare V 10.8 and found it very simple to work with and the AR Workflow was very well done, which allowed us to track claims very easily and make sure everyone was getting paid. The iPatientCare support team is great to work with and very responsive to our suggestions and issues. Since we adopted the software we have had a few more our physicans choose iPatientCare and they have all been very happy with the quality of implementation and the user-friendliness of the software. They like it because it's easy to use and it's great for us as a billing company because it helps us manage their revenue much better. Review Source TB Trenda B. Office Manager Used the software for: ### "Using iPatientcare Software has been one of the best decision we've made. They been able to deliver " April 13, 2015 5.0 When Advanced Healthcare Center choose iPatientcare for EMR, I did very little in the system, so what I needed to know and do was very simple and I had no issues with it. Several months ago I became Office Manager and knowing this system became very IMPORTANT to me. I can truly say that whatevery issues you have, they are right there to fix, help, instruct, and show you how to do what's needed to be done. The staff have been nothing but Excellent and it doesn't matter how big or small the issues are they are there and if you're speaking with someone who maynot know the answer and can't fix the problem at that moment, they make sure the right person contacts you right back and assist you in the needs of your practice. When we was looking for a new software company, of course you heard the best reviews from all you spoke with in the way of references but I don't know you and my answer agrees with the rest, Excellent. Review Source CP CHERRYL P. Medical Biller Used the software for: 6-12 months ### "I LIKE HOW THE SYSTEM WORK OVERALL " July 13, 2017 5.0 Pros I LIKE HOW I CAN CREATE TEMPLATE AND CODE EDITS ON MY CLAIM.. Cons ONLY ISSUE I HAVE IS I NEED TO DELETE PAYMENTS EVERY TIME I HAVE TO CHANGE CPT ON A CLAIM AND REPOST PAYMENTS Review Source DP Deborah P. Director of Marketing Used the software for: 2+ years ### "The use and ease of use" September 25, 2018 5.0 Pros The fact that it connects various areas of healthcare and provided the continuum of care for the Industry. Cons The fact that it becomes a mechanical use of the product due to the fact that it is so heavily depended upon Review Source RP Ramila P. Administrator Medical Practice Used the software for: 2+ years ### "Excellent" July 14, 2017 5.0 Pros I like the most is Billing system. I can generate all kind of financial reports and Patient claims history too. Cons We are happy with the ipatient care software product and I don't see anything else that I don't like. Review Source JT Jeffrey T. President Medical Practice Used the software for: 2+ years ### ""President"" May 5, 2016 5.0 Pros This is a very robust system that keeps changing with the times. Cons It is so flexible that sometimes we push harder then is reasonable for the upgrades. Review Source BS Beth S. Owner Used the software for: ### "EHRs - All good at some things while less than good at others" April 7, 2015 3.0 IpatientCare has been quick to develop functionality, but slow to develop good usable functionality. For example, they still do not have a good search engine for finding the right ICD-9 codes. Let's hope that the engine behind ICD-10 is more elaborate. It does "cookie cutter" visits quite nicely. It is not well built for the internal medicine practice with 8 problems templated. The Erx is clunky, but usable. It's document image management is better than others I've seen on the market. I tried their PM a few years ago, and it was a totally immature product. Once burned, will probably never go back since the financials keep the business alive. I find it difficult to work with support due to the English dialect difference Review Source LP Lesly P. MD Used the software for: ### "I always loved iPatientCare" June 8, 2016 5.0 As a busy Pain Management specialist, I believe, the EHR should not distract me from my mission to deliver care to my patients. I always loved iPatientCare because of the Pain Management templates and the workflow which is customized to suit to our practice. We are a multi-provider, extremely busy practice. Thanks to iPatientCare Patient Portal, which we implemented recently, that our patients can book their own appointment and fill out our fairly comprehensive questionnaire even before they come to the office! And, iPatientCare Practice Management or Billing System is just wonderful! We love this integrated system as it has increased our efficiencies drastically. Review Source AW Angela W. Office Manager Used the software for: ### "Very User friendly" June 24, 2013 4.0 I would recommend for a small office Pros I like that its user friendly, the customer support has always been nice and helpful Cons Don't like that it takes so many steps on some things and you cannot print a cummalitivive report out on labs, also, you have to make a ticket to get help instead of just calling and getting the problem resolved at the time you need it. If it was faster we could get things done quicker but we constantly have to wait for the search engine which takes more time with the patient than needed. Review Source EB Emmanuel B. Office Manager Used the software for: ### "Ease Use" April 7, 2014 5.0 We have come a long way since we start with Ipatientcare. That is why we can say with confidence that Ipatientcare has been one of the partners that contributed to the success of who we are today. There was some changes that happened following regulations from the Federal and the State like, for example, meaningful Use and patient portal, but the uncertainty of change did not shake us because our partner Ipatientcare is very supportive with useful information and webinars on how to tackle it. We are proud of having Ipatientcare for our EHR. Review Source UJ Umesh J. president Financial Services Used the software for: 2+ years ### "Best EMR for small medical practices " July 25, 2017 4.0 Great Customer Service, especially for small offices, as many big EMR vendors do not respond in a timely manner to smaller clients. Pros Notes are customizable allowing one to create special note types such as Nurse Visits, Procedure Notes such as Stress Tests, Echo, Annual Wellness. Order sets is a great feature allowing you to select from a pre-defined subset of orders based on the "diagnosis groups" such as Diabetes, Hypertension, etc. Cons As you move from one section to another within a Progress Note, you are prompted to save the changes, just an extra click. Review Source CG Charles G. Physician Used the software for: ### "iPatient Care Review" April 8, 2014 5.0 iPatientCare is a cutting edge EMR. It is prepared to move at the speed of the CMS pace of electronic charting. It is about to launch its iPad application. It is Meaningful Use to prepared. The office notes are well-organized. There are clear and concise features to meet MU requirements. As with any EMR, the need for instantaneous movement through the chart is desired. The tech support is extremely responsive. I recommend this to any physician who plans to keep up with the changes in mandates of CMS and other payers. Review Source GD Gordhan D. Used the software for: ### "" October 18, 2011 5.0 Macomb Physicians Group is a multi-specialty practice of 12 physicians in the Detroit, MI area. iPatientCare is an easy to use EMR with fully functional billing capability. I chose iPatientCare after reviewing several different software and having 5 vendors demonstrate their EMR in my office. With excellent support from many IT professionals and my in-house IT engineer, we have been able to customize the software to fit our practice of 6 primary care physicians and several specialists. Review Source JW Julie W. Vice President Used the software for: ### "Completely happy and satisfied with iPatientCare ICD-10 system" May 2, 2016 5.0 I am so happy with the fully committed support and training of ICD-10 Ready iPatientCare EHR and billing system. From a clinical standpoint, dual coding also helps us identify gaps in documentation, fine-tune CDI specialist activities, and update medical staff queries. Dual coding has helped us to prepare for ICD-10 and mitigate the risk of denied claims which I believe is a perfect requirement for any practice. Completely happy and satisfied with iPatientCare ICD-10 system! Review Source MM Mary M. Office Assistant Medical Practice Used the software for: Less than 6 months ### "Office Assistant" July 14, 2017 3.0 Thank you to Ayaz and Paresh for always being so patient in training me on the system! Pros Learning to use it is a challenge but customer service and technical support are great in assisting with training and resolving problems! Cons There are too many options for one task. Changing and viewing of screens could be improved because the font appears too small to view the entire screen and when I enlarge the font then I can't simply perform all tasks because I have to continuously zoom in and out in order to see all the buttons (control/scroll). Review Source RB Remil B. Operations Manager Used the software for: ### "Application Review" April 7, 2015 4.0 The software provides the features we need to run our practice smoothly. It could be more user friendly in terms of application flow. I like the fact that the company is always looking to update the system and be compliant. Your customer service is outstanding. They get back and resolve tickets right away. I wish Ipatientcare will provide a summary of the changes before rolling out a new version. Review Source Similar Products Featured