uCare

uCare Help Desk


Who Uses This Software?

Small & medium sized businesses


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $99.00/year
  • Pricing Details
    $99 per year for premium version includes all current and future features
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online

Vendor Details

  • uCare
  • ucaresupport.com
  • Canada

About uCare Help Desk

uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads. With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience which is aimed at increasing customser satisfaction. uCare allows you to work on customer support tickets directly from the backend or the frontend.


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uCare Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

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