# net2phone Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about net2phone Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/170370/Hosted-PBX --- # net2phone Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) net2phone ## What is net2phone? Net2phone is growing unified communications provider helping businesses drive smarter conversations to grow businesses. We have a variety of services including our proprietary video conferencing tool, business phone system, VoIP, SIP trunking, cloud PBX and more. ## What is net2phone used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 76% Neutral 5% Negative 19% Starting price $18.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for net2phone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.net2phone.com&name=net2phone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### net2phone 3.9 (21) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $18.99 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (21) Ease Of Use 4.6 (697) Value For Money 4.3 (20) Value For Money 4.2 (677) Customer Service 4.4 (19) Customer Service 4.6 (647) ## net2phone alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (915)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (10,953)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/170370/Hosted-PBX/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 2.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Access Controls/Permissions 1.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Conferencing 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely net2phone 24 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Communicate using direct chat or messages within the system Manage, organize, and store contact information Access names, contact information, and roles of employees in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Two-way actions and communication between multiple users in real time Telephone system that allows users to connect internally as well as place and receive external phone calls Enables the connectivity to send and receive calls over the internet Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Get Advice We can help you find the software with the features you need. Features 4.0 (21) 4.0 Based on 21 reviews ## Pricing Value for money 4.3 (20) [View pricing plan details](https://www.capterra.com/p/170370/Hosted-PBX/pricing/) Basic $18.99 Value for money 4.3 (20) 4.3 Based on 20 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (19) 4.4 Based on 19 reviews ## User reviews Overall rating 3.9 Based on 21 reviews Filter by rating 5(9) 4(7) 3(1) 2(1) 1(3) Mentioned topic Sorted by most recent AU Anonymous User PMHNP Mental Health Care ### "Support team is great, product is not" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 19, 2025 Pros The sales person and support people were quick to respond and made it simple to set up. They also did a great job at training us. Cons The system itself was clunky, difficult to customize, did not allow my assistant to be signed in at the same time as myself, and I was constantly having to ask the support team to fix issues. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing net2phone The price of net2phone was considerably lower and it was more simple which is what I need as a single provider practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WE Wayne E. Systems Administrator Computer & Network Security ### "Net2Phone not the Industry Leader in VOIP" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 30, 2024 As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients. Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes. In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered. However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support. With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team. This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process. I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!! Pros Initially, was the price point, looked like N2P was acquiring other vendors and would become one of the Industry Leaders. Cons Customer Service, Technical Services, Call Center, Email Tickets. Switched from [The Real PBX](https://www.capterra.com/p/199867/The-Real-PBX/) We hosted/managed FreePBX in-house. Technology is going towards hosted services. Reasons for choosing net2phone Price Point, appeared to be one of the Industry Leaders in VOIP and positioned best to still be in business 5yrs from our signup date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Allen G. COO Computer & Network Security ### "Great support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 The new system ensures that calls reach the right person or department efficiently. VoIP tech significantly reduced long-distance and international call costs. Pros Great pricing and support options, has greatly improved over the last 6 months. Cons Occasional interruptions, however, they don't happen with such frequency as to cause issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jaden G. IT Specialist Information Technology and Services ### "Left us without the ability to use our phones a lot" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 16, 2022 Pros I really liked the teams integration of this product. It made making phone calls very easy and seamless all within one app. Cons This seemed to have crashed a lot. We were often left without the ability to use our phones which really hurts a customer service company Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) [Star2Star](https://www.capterra.com/p/234427/Star2Star/) Company Changes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Scott S. COO Information Technology and Services ### "Good value, good support, good company" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 14, 2021 I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this. Pros For a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform. Cons Doesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2021 Thanks for the feedback, Scott. I'm passing it along to our product team. MJ Mary Jo S. Office Manager Real Estate ### "Excellent Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2021 Pros We have 4 separate businesses that are all interconnected and \[SENSITIVE CONTENT\] was very patient and thorough getting our phone system set up and integrated exactly to our needs. I never had to wait more than a few hours to get a call back if he wasn't immediately able to assist me. We were using 2 different providers and they were able to take care of everything through Net2Phone Cons Available phone numbers in different areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Russell M. Mgr Health, Wellness and Fitness ### "Great support-always willing to help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2021 Pros Available help - money value - phone help Cons Few glitches in voicemail - other numbers leaving voicemail Alternatives considered [AttendStar](https://www.capterra.com/p/116536/AttendStar/) Reasons for choosing net2phone Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Ruth L. Director of Business Administration Non-Profit Organization Management ### "Rocky Road" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 6, 2021 It has been rocky. We don't seem to be a typical customer and I dont feel like the staff really knows much about teams integration. I am disappointed with our setup & training process. Pros Accessing phone remotely while during COVID. Cons Setup & training. Never got fully setup or even planning before we went online. While you can setup call paths & ring groups it always seem to be wrong and I have to call service. Integration with Teams has been clunky and it seems to be a problematic for those who.may not use the Microsoft phone software. Reasons for choosing net2phone Features & price points Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG John G. VP of Marketing Construction ### "Review - 9.2.21" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 2, 2021 We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours. Pros Good audio quality, when I've had to call customer service they were helpful Cons It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all. Reasons for choosing net2phone Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2021 Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback. DK Debra K. Office Manager Mental Health Care ### "Net2Phone Great Quality & Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2021 Wonderful all around! Pros Ease of use and Great User Support. Customer support and training was outstanding. Ongoing Customer support has been consistent Cons Need to be able to print our text messages from our dashboard Reasons for choosing net2phone Best Customer Service, features, equipment, price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2021 Thanks Debra! We're so happy you like our services. I've sent your feedback to our product team. [View all Reviews](https://www.capterra.com/p/170370/Hosted-PBX/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)