# net2phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is net2phone the right VoIP solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170370/Hosted-PBX/reviews --- net2phone 3.9 (21) [View alternatives](https://www.capterra.com/p/170370/Hosted-PBX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of net2phone Ease of use 4.0 Customer Service 4.4 ## Pros and Cons in Reviews AG Allen G COOComputer & Network Security, 2 - 10 employeesUsed the software for: 6-12 months. “VoIP tech significantly reduced long-distance and international call costs.“ October 2, 2023 JY Jessica Y PMHNPMental Health Care, Self-employedUsed the software for: 1-2 years. “The system itself was clunky, difficult to customize, did not allow my assistant to be signed in at the same time as myself, and I was constantly having to ask the support team to fix issues.“ November 19, 2025 AG Allen G COOComputer & Network Security, 2 - 10 employeesUsed the software for: 6-12 months. “Great pricing and support options, has greatly improved over the last 6 months.“ October 2, 2023 JG Jaden G IT SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “We were often left without the ability to use our phones which really hurts a customer service company“ November 16, 2022 KL Kristin L ConsultantTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “It is very user friendly and the support staff is very helpful in setting up the initial phone system how each business needs it.“ August 24, 2021 RL Ruth L Director of Business AdministrationNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “We don't seem to be a typical customer and I dont feel like the staff really knows much about teams integration. “ September 6, 2021 DL Dan L CIOPublishing, 201 - 500 employeesUsed the software for: More than 2 years. “The ease at which we were able to fully integrate Phones and Teams“ August 24, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Daniel C. Partner Information Technology and Services Used the software for: 6-12 months ### "Cheapest and Simpliest" August 24, 2020 4.0 Very high sound quality nothing compares at the price. Pros Price is so cheap and the quality is so good, its hard to find fault plus they have the best SMS in the game. Cons They have no team collaboration and they also have no desktop app, only used in web browser. Won't replace 8x8 or Nextiva for collaboration. Review Source JL Jerry L. Principle Information Technology and Services Used the software for: 2+ years ### "net2phone has and does what it takes" August 24, 2021 5.0 Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients. Pros Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze. Cons Mostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging. Reason for choosing net2phone Cost, ease of deployment... working with net2phone team staff from sales, to engineering to support has been exceptional. Review Source Response from Net2Phone August 25, 2021 Thanks for the feedback, Jerry. VR Verified Reviewer PMHNP Mental Health Care Used the software for: 1-2 years ### "Support team is great, product is not" November 19, 2025 1.0 Pros The sales person and support people were quick to respond and made it simple to set up. They also did a great job at training us. Cons The system itself was clunky, difficult to customize, did not allow my assistant to be signed in at the same time as myself, and I was constantly having to ask the support team to fix issues. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing net2phone The price of net2phone was considerably lower and it was more simple which is what I need as a single provider practice. Review Source JG John G. VP of Marketing Construction Used the software for: 2+ years ### "Review - 9.2.21" September 2, 2021 4.0 We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours. Pros Good audio quality, when I've had to call customer service they were helpful Cons It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all. Reason for choosing net2phone Price Review Source Response from Net2Phone September 3, 2021 Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback. SS Scott S. COO Information Technology and Services Used the software for: 2+ years ### "Good value, good support, good company" September 14, 2021 4.0 I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this. Pros For a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform. Cons Doesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc. Review Source Response from Net2Phone September 15, 2021 Thanks for the feedback, Scott. I'm passing it along to our product team. WE Wayne E. Systems Administrator Computer & Network Security Used the software for: 2+ years ### "Net2Phone not the Industry Leader in VOIP" May 30, 2024 1.0 As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients. Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes. In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered. However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support. With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team. This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process. I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!! Pros Initially, was the price point, looked like N2P was acquiring other vendors and would become one of the Industry Leaders. Cons Customer Service, Technical Services, Call Center, Email Tickets. Reason for choosing net2phone Price Point, appeared to be one of the Industry Leaders in VOIP and positioned best to still be in business 5yrs from our signup date. Switched from [The Real PBX](https://www.capterra.com/p/199867/The-Real-PBX/) We hosted/managed FreePBX in-house. Technology is going towards hosted services. Review Source RP Rita P. Owner Graphic Design Used the software for: Less than 6 months ### "Overall experience" August 25, 2021 3.0 Less unnecessary calls but concerned when customers will quit coming in due to not being able to speak directly to us. Pros I really like that this will screen calls that come in unrelated to my business. Cons I have customers who are use to personally speaking to us and now they call and some won't even take the 1 minute and 20 seconds to listen thru the prompts. Also, I'm concerned that it does not have the same message when I'm closed. That is a huge concern of mine. Reason for choosing net2phone Just trying to screen the unrelated calls to my store. Just wish maybe at the beginning of the call, could you say "Please listen to thru call and if prompts are not needed, and you need to speak to a member of my staff, stay on the line and you will get through. Review Source GB Glenda B. Property Manager Retail Used the software for: 1-2 years ### "Worse thing out there!!!" August 30, 2021 1.0 Hate It!! Pros No pro's to give for this product!!! Sad Cons Constant hang ups when answered, Doesn't keep call logs, All around worse service company ever Review Source Response from Net2Phone September 1, 2021 Glenda, I'm so sorry to hear you had a bad experience! I'd like to help rectify this. JPB Jean Paul B. DIRECTOR Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for my small business needs!" August 26, 2021 4.0 It has been very good, reliable service. Would recommend! Pros Great customer service easy to modify web and app access Cons I wish the app had better connectivity. When on call, sometimes the other person cannot hear me well so we have to hang-up and call again. Wish I could toggle like on web for Call History, Mine/Company Reason for choosing net2phone Multiple configurations, Call waiting, messaging, and easy configuration. Review Source JG Jaden G. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Left us without the ability to use our phones a lot" November 16, 2022 2.0 Pros I really liked the teams integration of this product. It made making phone calls very easy and seamless all within one app. Cons This seemed to have crashed a lot. We were often left without the ability to use our phones which really hurts a customer service company Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Star2Star](https://www.capterra.com/p/234427/Star2Star/) Company Changes Review Source DL Dan L. CIO Publishing Used the software for: 2+ years ### "Intergration" August 24, 2021 5.0 Excellent Customer Service!! Pros The ease at which we were able to fully integrate Phones and Teams Cons Took a bit to setup, and to get the support setup as well Review Source DK Debra K. Office Manager Mental Health Care Used the software for: 6-12 months ### "Net2Phone Great Quality & Support" September 2, 2021 5.0 Wonderful all around! Pros Ease of use and Great User Support. Customer support and training was outstanding. Ongoing Customer support has been consistent Cons Need to be able to print our text messages from our dashboard Reason for choosing net2phone Best Customer Service, features, equipment, price Review Source Response from Net2Phone September 3, 2021 Thanks Debra! We're so happy you like our services. I've sent your feedback to our product team. AG Allen G. COO Computer & Network Security Used the software for: 6-12 months ### "Great support!" October 2, 2023 5.0 The new system ensures that calls reach the right person or department efficiently. VoIP tech significantly reduced long-distance and international call costs. Pros Great pricing and support options, has greatly improved over the last 6 months. Cons Occasional interruptions, however, they don't happen with such frequency as to cause issues. Review Source JB Jason B. Chief Financial Officer Construction Used the software for: 6-12 months ### "No headaches" August 24, 2021 5.0 We were replacing a legacy system. Net2phone has successfully filled the void. Pros We have not had any issues since install about 12 months ago. Cons No cons at this time. It is doing exactly what we want it to. Reason for choosing net2phone It was highly recommended by our IT. Review Source Response from Net2Phone August 25, 2021 We're so glad we were able to meet your needs! KL Kristin L. Consultant Telecommunications Used the software for: 6-12 months ### "Easy Onboarding" August 24, 2021 5.0 TIme saving by staying connected to my desk phone even while in the field, using the mobile app. Pros It is very user friendly and the support staff is very helpful in setting up the initial phone system how each business needs it. Cons Since I am not hard wired to the modem, I use the WIFI adapter and occasionally lose connection. Review Source MJS Mary Jo S. Office Manager Real Estate Used the software for: Less than 6 months ### "Excellent Service" September 7, 2021 5.0 Pros We have 4 separate businesses that are all interconnected and \[SENSITIVE CONTENT\] was very patient and thorough getting our phone system set up and integrated exactly to our needs. I never had to wait more than a few hours to get a call back if he wasn't immediately able to assist me. We were using 2 different providers and they were able to take care of everything through Net2Phone Cons Available phone numbers in different areas. Review Source RL Ruth L. Director of Business Administration Non-Profit Organization Management Used the software for: Less than 6 months ### "Rocky Road" September 6, 2021 4.0 It has been rocky. We don't seem to be a typical customer and I dont feel like the staff really knows much about teams integration. I am disappointed with our setup & training process. Pros Accessing phone remotely while during COVID. Cons Setup & training. Never got fully setup or even planning before we went online. While you can setup call paths & ring groups it always seem to be wrong and I have to call service. Integration with Teams has been clunky and it seems to be a problematic for those who.may not use the Microsoft phone software. Reason for choosing net2phone Features & price points Review Source RM Russell M. Mgr Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support-always willing to help" September 6, 2021 5.0 Pros Available help - money value - phone help Cons Few glitches in voicemail - other numbers leaving voicemail Alternatives considered [AttendStar](https://www.capterra.com/p/116536/AttendStar/) Reason for choosing net2phone Price Review Source DM Dean M. Operations Manager Construction Used the software for: Less than 6 months ### "Our Review" August 30, 2021 4.0 Pros Monthly costs are very low and call quality is good. Cons Service support usually has a long wait time. Review Source RC Rolando C. Network Admin Mining & Metals Used the software for: 6-12 months ### "net2phone app" August 24, 2021 4.0 we had a rough transition mostly due to the porting of our main number, but after that its been smooth sailing,one or two other minor issues that got solve instantly by support and accounting. Pros easy to use. has almost everything you need in order to fix an issue without calling support. Cons Missing features like if login as an admin, you should be able to see all user for the company. Alternatives considered [Unified Communications as a Service (UCaaS)](https://www.capterra.com/p/169026/IP-Phone-System/) Reason for choosing net2phone Price Review Source Response from Net2Phone August 25, 2021 Thank you for your feedback, Rolando. We'll pass it along. JT Jason T. Sales Telecommunications Used the software for: Less than 6 months ### "Easy to Use, and great performance" August 30, 2021 5.0 Pros The mobile app and web login are great. Installation of equipment is easy, and ports are smooth. Cons I have personally not found any cons, my experiences have all been good. Review Source Response from Net2Phone August 31, 2021 We're so glad everything has been smooth for your Jason! 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