MyCase

MyCase

4.5 / 5 164 reviews

Who Uses This Software?

Solo and small law firms looking for an easy-to-use practice management software to manage case details, documents, contacts, time tracking, billing, and invoicing all in one place.


Average Ratings

164 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MyCase
  • www.mycase.com
  • Founded 2010
  • United States

About MyCase

MyCase is affordable, intuitive and powerful legal case and practice management software designed for the modern law firm. Give your firm the advantage of a complete solution - get organized with contacts, calendars, cases and matters, documents, time tracking, billing, and more. Plus, with the secure client communication portal you can delight your clients by keeping them informed about important case information. With MyCase you will practice more and manage less.


MyCase Features

  • Billing & Invoicing
  • Calendar Management
  • Calendar/Reminder system
  • Case Management
  • Court Records Search
  • Document Management
  • Patent / Trademark Management
  • Portfolio Management
  • Task Management
  • Time & Expense Tracking

MyCase Reviews Recently Reviewed!


Love the mobile access and access from my computer/laptop.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: MyCase is user friendly and meets the needs of my law firm for billing, calendar, contacts, etc. There is min requirement to submit this which is difficult as helping with this at 10 pm at night after long day.

Cons: Does not recognize my company email address that ends in .email.

Overall: See prior notes.

Overall great experience with the software.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Enjoy being able to receive payments in the trust and operating account, enjoy being able to upload documents and receive documents, enjoy being able to communicate and keep accurate time.

Cons: The software does not have any flaws that can be thought of at the moment that affects my opinion of it.

Overall: Easy way to make payments and communicate

MyCase is easy to use and helps make my life easier for time keeping, record sharing, ect.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how easy it is to use as well as the client sharing and communications. I like being able to use the invoicing to keep track of who has overdue bills. The new email and pay now feature is great.

Cons: I would like to see a live chat option between staff or even with clients if logged in. I think the calendar system is a little difficult because the dates jump around on me sometimes. I would like to be able to click the date selected and it automatically pull that date up in the create new event.

Overall: Allows for better client communication.

Great product!!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to accept credit card/ACH payments, the client portal, seamlessly syncs with Google Calendar, easy to use, covers all aspects of practice management.

Cons: The reports, the A/R, and billing functions could be more robust and easier to use; there is no CRM component.

User friendly

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I can access all my case/client documents in just a few clicks and not have to be sitting in my office to do so.

Cons: I don't have any complaints at this time.
I didn't previously like how there wasn't a easier way for my clients to pay invoices directly, however, with the implantation of the payment link, has been a plus!

Very User Friendly

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use from the app to the online version. This software allows us to be more mobile and efficient

Cons: Not all of the features and functions we had in Amicus Attorney are in MyCase. We miss them but it has not deterred us.

MyCase has been wonderful for getting my offices up to speed with Invoicing, etc.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Linking cases to clients for court dates, etc. Being able to upload documents for each individual client.

Cons: Not always easy to decipher. Need to figure out how to Invoice without doing monthly or something that shows on the calendar when a client owes money, etc. Invoicing for a flat fee is not as easy as Invoicing hourly.

This is a user friendly software

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The way you can get a report of each employee's time for every case and the details it gives in the report.

Cons: I wish I could get a detailed report of just one employees time for a specific case, so that I did not have to print a full report of everyone's time when I only want a specific employees time for a specific case.

Overall: A lot less headache when it's time to prepare the monthly bills.

Capterra-loader

It gets the job done

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very responsive help desk. Extremely simple to use and allows for easy training for new users.

Overall: It's stable. I don't have to worry about it going down.

My experience with MyCase has been more than wonderful, I enjoy using Mycase on a day to day basis.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The thing I like most about this software is that it is easy to use. I am also able to find things more quickly.

Cons: The thing I like least about the software is the form of billing I wish there was a form to edit and print out invoices on how you want them actually done. The other thing is that on the app and the website I cannot choose a way of how I would like my contacts to be displayed and stay like that every time I log on.

Easy to manage for myself and our clients

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that I no longer have to prepare a letter plus an envelope to physically mail out copies to our clients.

Cons: What I like least that I cannot have several tabs open. For example, pulling up my calendar to view dates that I can provide while writing a MyCase message to a client.

Tremendously helpful in managing my practice as a solo practitioner.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Helps keep track of clients, cases and billable hours very easily. Very good app component for the phone and tablet. Helps to visualize how productive an attorney is being with billable hours.

Cons: Some recent updates to the phone and tablet app aren't my favorite. There used to be a client photo that would show up and it was easier to access.

This is by far the best program I have used.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is comprehensive and it has a very easy learning curve. I was able to use most functions immediately after installing the program and I had no problem importing my data from my previous software program. The couple of times that I had to call tech support they very very helpful and efficient. It has definitely helped streamline my practice and helped my bottom line. I can't recommend this software highly enough.

Cons: The only complaint I have right now is that you can't enter a note from the mobile platform, although you can read notes entered from the office computer. This should be corrected as it is one of the only functions that cannot be accessed from the mobile platform, but is one of the most necessary when you are out of the office. Hoping it's added soon.

Overall: Streamlined my office, simplified keeping track of cases and the work performed on the cases and helped increase the bottom line.

Simple, complete legal office operating software, reasonably priced.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything a small legal office requires at a very reasonable price. Simple to use; Mobile access; integrated billing with card payment and secure document transfer ability

Cons: Calendar could use some development, but it's basic manual operation gets the job done.

Overall, very positive. I chose MyCase 4 years ago for its user-friendly interface for clients.

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It provides an easy means of secure client communication and collaboration for those clients who have a computer and know how to use it. MyCase's payment system is affordable and hassle-free (no monthly fees and no worries about CPI compliance), and encourages faster payment by clients.

Cons: Not as beefy and versatile as in-house case management software. Files are sometimes hard to find. (A Windows Explorer-style interface would be faster and easier to look through. Suggest speeding up file list display and searching by chaching the file list and associated details to user browser.) File tagging is easy to do...but not that useful in practice. The new redesign of the client portal, while great for tiny screens, is not as user-friendly as the previous design. Clients sometimes miss new messages and comments. (Please don't change my dashboard to look like that!) One little request for the iPhone version of the client software for lawyers: Please add an alert button so I know when I have a new message/document/comment waiting, without having to fire up the app to check for these things.

Very user friendly.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Sharing documents with clients through the client portal. We like that we can see when client has seen invoice.

Cons: The system logs us out after 1 hour of inactivity. We are constantly signing in throughout the day.

easy to use, good price, excellent client portal

Mar 14, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: client portal, time tracking are excellent, billing is ok, e-mail integration works good, client portal catches on ...

Cons: calender needs some more features like colored events. The invitation - E-Mail to clients should be -at least in parts- editable, e. g. to provide it in a second or third language.

Capterra-loader

I love mycase! When I opened I wanted a system that was easy for everyone to use and I got it.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to get payments into either operating or trust accounts easily. Ability to securely talk to my team about individual clients.

Vendor Response

by MyCase on April 16, 2018

Thank you for your review, James! We are happy to hear that MyCase has been an easy, effective solution for your firm.

Experience has been great.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate around the tabs and was super easy to learn how to use. Everything is together in your case so the clients can find it all easy.

My Case is the most user freindly software for legal firms

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall its a good and easily manageable legal firm software

Pros: Its the easiest online legal firm software I have used ever. Activity module is the best module I love in it as it gives insights of my team performance in a single look

Cons: It lack few features that are required by legal firms and available in other solutions. Also pricing is very high if used by teams

MyCase has made my practice workable with minimal staff and monetary investment

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: --I am able to access and update my entire case files from anywhere;
--my staff can view the same information I am, when I am away from the office
--it is easy to adjust to the specific requirements of my practice; for example, I can set up a "case" for all my administrative information ("Office Admin, 2018"), including documents, time, and expenses

Cons: --the software allows firm specific information to be input, but is limited on its usefulness; for example, I have a field for travel time as part of a time entry, but the invoice only shows the total time
--the inability to store documents with a contact as opposed to a case; for example, I use a particular therapist on multiple cases but I cannot attach her resume to her contact information; to be rapidly accessible, I must store the same document with every case
--the calendar can only be printed in an agenda format; to print monthly or weekly views, I must go outside the software to a sync'd calendar

Overall: I am able to work at home and at locations and times convenient to clients; I can offer work-at-home opportunities to staff; storage is no longer an issue since my office is almost entirely "paperless"; I have been able to reduce the number of support staff; the return calls I have to make has been greatly reduced because there is no longer a need to locate files and contact others to ensure everything is up to date; I have an efficient means of tailoring case management based on the type of case or client

Vendor Response

by MyCase on April 16, 2018

Hi Grace, thank you for your feedback. There is a way to store documents as part of a contact, and a member of our product team has reached out to help you through the process. We have also taken note of your thoughts on calendar printing and invoicing, and will be taking it into consideration for improvements in the future. If you have any questions, feel free to reach out to our customer support team! Your continued support and feedback is appreciated.

Mycase has definitely made my practice more efficient and less stressful and the clients love it!

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that clients get virtually real-time updates on their cases through the email notices from mycase which makes them feel more involved even though I end up spending less time communicating with them myself. They can sign into their case file anytime of the day and night to review the latest filings and documents and they are notified every time I calendar a new event, which really cuts down on the unnecessary calls requesting updates when you would rather be working! In addition, I can tell how often each clients looks at their case and what they look at, which gives me a good idea of how motivated they are or whether they are following my instructions to review certain documents or complete certain tasks. I also like the secure encrypted message system but it seems to be the hardest feature to get the client to use with any regularity.

Cons: So far, unless I am missing something, I think the most aggravating thing about the software is the lack of a spellchecker for the client message system.

I like the easy setup, user friendly and I was able to use it immediately when I downloaded it.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use; like that I can print out my notes to support my billing. Invoices make it easy to submit my billing and keep track of everything in regards to my cases, client's, billing and much more. Also I absolutely like that I can access mycase on my ipad and use it during breaks to enter my times.

Cons: I am not sure if I can get an hourly summary for each individual day. I didn't realize I had to have negative comments before I could submit this form. :-)

Great!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and client portal with payment option is really helpful as is the inbox so that messages don't get lost

Cons: Wish it had more Client relationship management capability so that we could use it more like infusionsoft

My experience is always a good one I can find what I need problem free.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is user friendly and I can look up and find assistance when I need it. I also like the fact that my experience is always good.

Vendor Response

by MyCase on April 16, 2018

Thank you for your review, Jacquie. We always strive to create a seamless customer experience.

Top quality software, I cannot say enough positive.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the best on the market. Options are available to do anything you would want or need to accomplish.

Overall: Organization

Vendor Response

by MyCase on April 16, 2018

Thank you, Casey, for your review. We appreciate your positive feedback and continued support.

Mycase has provided us with a great billing option for our clients.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used other case management software in different areas of practice than now, and Mycase is by far more user friendly than the other two.

Cons: It may not be a con, but more of an operator issue, but I could use more detailed or varied reports for billing.

Easy to use and integrates well with my practice

Feb 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of billing and calendar system. Trust account and payments are easy to manage. Integrates with my VOIP phone system.

Cons: Lack of means to split billing on a single case. New mobile app is not user friendly. We do not use the document creation system because it was not user friendly

Vendor Response

by MyCase on April 16, 2018

Thank you for sharing your experience, David. We are glad to hear that MyCase has been easy to implement and helpful for your firm. A member of our product team has reached out to learn more about your experience with the mobile app.

Most of the features are so intuitive that you don't need to use the fantastic training guides.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to keep track of all aspects of a case, schedule and set up repetitive items and share what you want with key team members , with piece of mind about security.

Cons: No option for estate management; organizing assets and insurance coverage, beneficiary distributions, debt management, etc.

Excellent all-in-one practice manager

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: MyCase does it all time tracking, expense tracking, invoicing, communication, to-dos, etc. It has everything. The billing is especially great, as it clearly shows trust payments and balances owed all in one place. The client portal is a big time saver, as well.

Cons: I would love it if MyCase was more customizable. There are many features that we don't use, need, or want, that I can't hide or remove.

Love this program! It could use a few more features, but it is so intuitive and helpful.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can access my files, calendar, documents and billing from anywhere. This really helped when I had to travel overseas and still had to keep an eye on things at the office. I love not having to carry heavy files with me when I go to court, and being able to pull up documents during trial or court.

Cons: Would like to be able to run reports of certain items, like trial dates. Would like to be able to list a projected budget for a case and be able to see where we are with respect to the budget. Would like to be able to add pdf's to the invoices and email the whole thing as a package to the client.

Overall: Simplification. One program instead of two or three.

Great software that helps me stay on top of my cases, calendar and billing. Would not do without it

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it does not give me more than I need to run my practice. I have used case management software from other companies that included a lot of things I did not need. It was confusing. I chose MyCase because it has just what I need to keep track of my cases, my time and my calendar and allow me to do my billing quickly and easily.

Cons: I would like to be able to see my time entries without having to print a bill. I often look at my time entries to confirm work was performed and I have to create an invoice to see it (even if I don't save the invoice I still have to go through the same procedure)

Overall: It helps me stay organized and productive each day. I am able to keep track of my time and bill easily from my entries.

Intuitive, organizes a huge amount of information and documents with ease

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Global search feature - find anything fast. Easy to upload documents. MyCase is constantly upgrading and adding beneficial features.

Cons: Would like a connection to email without using a portal. We do not use the portal for client contact.

Overall: Daily use - this is our central system for all information on any case. Efficient calendaring, connectivity to all cases, people, and tasks.

Easy to use. Meets my needs and did not take long to learn how to use.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The fact that it is cloud based. Ease of access for other firm members. Ease of looking up events (or court dates).

My overall experience with the program and staff have been super - great folks to work with.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use and on-line help. It is quick in setting up new cases and contacts. I do hope they add another location for additional emails without setting up an entirely new contact.

Cons: My comment of a "3" regarding the features/functionality are totally focused on the billing/reporting aspects. The limited ability to generate the information necessary for our firm is frustrating. I know they are always working to improve and I have given them many suggestions as well as my offer to assist and brain storm with them in any way possible. I know they will eventually get there - just takes time.

Overall: Everything in one place in one program and the ability to have clients review their information and documentation in one place.

PERFECT FOR MY NEEDS!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so user friendly especially for my clients! It's so great to have everything in one place...my calendar, documents, tasks, etc. Makes it easy to control my business!

Cons: The app used to be great but with a recent upgrade, it's hard to refresh and use. I really can't stand the app.

Capterra-loader

Affordable platform that updates according to user feedback

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate how easy it is to bill, invoice, and communicate for each case. The payment platforms also make using the software much easier.

Cons: With this being a newer software, sometimes intuitive features are missing and take some time to be developed.

Overall: Ease of use, value for the money, and good customer service.

Capterra-loader

I absolutely love MyCase. Ease of use and excellent customer service make it a must-use for solos.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the timekeeper, the ability to start several timers at once, and the ease with which you can enter narratives for each time entry. Making invoices is super easy as well, and you can even (I just learned this) add your firm's logo to your invoices. The invoices look very professional, and are easy to edit and amend as needed. There is a "no charge" function for time entries you decide to write off for clients. You can also share invoices via the client portal if you'd like. I am just exploring some of the other features of MyCase, such as the task list, the calendar, and using MyCase to keep track of marketing and contacts.

Cons: I'd like to be able to view detailed time entries with narratives before creating an invoice. Maybe this exists? Right now, I create an invoice, print it out, decide what changes I want to make, then go back into the invoice and edit it.

Easy to use experience allows all members our law firm to work easily together.

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Giving our clients easy access to their case online allows our office to work efficiently and effectively.

Cons: I hope that MyCase opens it APIs to allow better connectivity with other services and allow to back up documents online with other services.

Capterra-loader

I love everything about MyCase but especially the folks that work for MyCase!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CUSTOMER SERVICE!!!!

Cons: That I do not get notifications when a client post under their calendar event because I am not a party or the attorney attending. Would rather either I get the notification or they are unable to message there.

Fantastic customer service

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps me up to date on my billing. With the mobile app I rarely forget to bill that phone call I made while waiting for the bank to open.

Cons: It could have healthier analytics. I do a fair amount of pro bono work and there are some clients for which I do paid work for one aspect of their case and do the other part of the case pro bono. There is no easy way to calculate the total non-billable hours spent on a client over a course of time.

Overall: Billing ease and a secure portal to exchange client documents electronically. It also acts as a remote backup for all my client files

ease of use and quick

Jan 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ability to share information with clients especially documents and calendar events. Its easy to learn.

Cons: apparently the mobile app I cannot edit client information such as change an email or phone number. I have to do it on the desktop. Also the mobile app looks good but its still clunky to navigate. example on the recent activity its blue like a hyperlink but I cant' click on it and go to that note or task.

Vendor Response

by MyCase on April 16, 2018

Thank you for your review, Travis. It's great to hear that MyCase is easy for your firm to use and get synchronized with. In response to feedback like yours, we recently updated our mobile app to enable you to edit client information. Download the latest version of the app to give it a try, and please don't hesitate to communicate with us directly at mobile@mycase.com with any additional feedback!

MyCase has allowed remote assistants as well as attorneys to support me.

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the billing function the most. My assistants work with calendar and bookkeeping parts of the software.

Cons: The interface takes a little getting used to. Thankfully my staff and I can get help directly from MyCase.

Overall: billing and accounting

Ease of use and clients love the ability to access their information and communicate with our office

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about the program is having access to every file and every document at a moments notice. We are a fast paced criminal defense office and I don't have a lot of time to be constantly going to the file room to pull files every time a client calls or comes in. I can access it all right from my computer. What's especially nice is even after a file is closed a client may call and ask something about their case and within seconds I can tell them what they need to know without having to go to storage and call them back a few days later.

Cons: For our office the calendar feature is not very helpful. It doesn't function how we would like for it to so I have to post court dates to 2 different calendars but because of that it does always give us a back up for verification of court dates.

Vendor Response

by MyCase on April 16, 2018

Hi, Angela, thank you for taking the time to provide this thoughtful feedback. We're happy to hear that you are enjoying the array of functionality and ease-of-access that MyCase provides. A member of our Product Management team has reached out to discuss your experience with the calendar feature, and learn more about your needs in the calendaring feature.

Great product for our firm

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: My favorite thing about the MyCase software is how integrated all the features are. The ability to link contacts and staff to cases and add messages, tasks, workflows, and other case-linked items is extremely helpful and makes my work more efficient.

Cons: It can be frustrating when they move or update a feature and it becomes less useful or drastically changes how we want to do something. I wish that more lists and reports were sortable by different categories, including custom fields.

MyCase is a very useful and innovative product. The customer support team is excellent. 5 stars!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: MyCase is an extremely flexible platform that is easy to use. It is truly a tech asset with a value only limited by the imagination of the user. Thanks to its features, our firm has been able to design a field format that allows us to input case information, merge documents, calendar events, and generate invoices in a manner that is tailored to our practice.

Cons: Data backups in csv format are easily generated but can be difficult to sort through. I have always been able to contact the support team with any issues and they have been very helpful with any issues that have come up along the way.

Superior case management program! Super - streamlines administrative side of law practice.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My Clients ( ... and me) have 24-7 digital, global access to their case information. Wow! MYCASE streamlines billing and invoice collection saving me countless work hours. And I don't have to mail hard-copy documents since clients can download and print them. Clients love it!

Cons: Do we really have to spend 10 minutes choosing buses, cars and street signs to verify we are not robots before sending this survey? if I quit MYCASE this will be the reason. Not really, but its extremely aggravating!

Overall: P.S. I will not do this again if I have to choose buses, cars and street signs to prove I'm not a ROBOT!

Vendor Response

by MyCase on April 16, 2018

Kirk- thank you so much for taking the time to write out and submit your review, we appreciate your continued support! We apologize for the lengthy submission process and have escalated those concerns to Capterra on our reviewers' behalf.

Excellent! MyCase has been invaluable since day one.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use. Timer, Case Tracking. Templates. I love it. Professional image I display with my clients and the secure client portal. Great value for the cost. Looking forward to adding payment features.

Cons: The mobile app on my iphone is sometimes difficult to pull up documents and messages. It works fine on my ipad. And, my clients have not expressed any difficulties using the mobile app.

Overall: I have recommended this software to two colleagues who have already signed on and are users of MyCase. Benefits include: enhanced organization of all client files, documents, billing and invoicing, time tracking, communicating with clients. Too many to list. I am completely happy with MyCase as my Case Management Software.

Life Changing

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, client portal, time & billing, and affordability. Managing my legal practice has changed dramatically since I integrated MyCase. I save a considerable amount of time on administrative tasks, and the ease of communication between myself and my clients is great.

MyCase is practice management software with a full feature set, excellent support, & a great price.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The MyCase software is easy to use and easy to integrate into an existing law practice. The software has all the features of any other major practice management suite, and there is continual improvement of existing features while new features are being developed and released at regular intervals. The support team is very responsive to questions and feature requests, and the Knowledge Base makes it easy to learn the functions of the software. The new mobile app is vastly improved as well. In my opinion, MyCase represents the best overall value out of any other practice management suite I've considered.

Cons: I would like to see the MyCase mobile app adopt more of the features & functions of the website, making it easier to perform management tasks "on the go" through your phone. Also, I would like to see MyCase provide more integrations with other software, such as RocketMatter and Clio already do, though MyCase does presently integrate with Google Apps/G Suite, Quickbooks, and Outlook.

I work with My case Daily, there are things that I think would be better, but over all I think it is

Jan 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The calendar, it helps us keep on top of things. We can access the website from our phones as well.

Cons: Not being able to move from billing (invoices to the contacts screen) without needing to go back into billing. In other words not being able to bounce back and forth.

Overall: Being able to keep up on our schedule with the calendar.

Capterra-loader

Very easy to set up and use.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can access the the web site from anywhere even with my phone. It is very simple to send out the invoices..

Cons: I would like the mobile program to include the feature showing how many hours I have worked each day.

Overall: Ease of use. Available 24 hours a day whether I am at the office, at home or on the road. Having 24 access has allowed me to capture much more of my time.

Absolutely essential to maintain my solo practice. I'd be lost without it.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can do just about anything I need to do to keep organized in my practice and collect from my clients.

Cons: I use my gmail as my primary email account which I have linked to my MyCase. But not every email is case related. It takes me forever sometimes to go through and individually delete all the non-case-related emails. It would be nice to have a delete and resolve button on the reconciliation box.

Overall: helps me with every aspect of my practice

Needed to compare time and billing software for a solo practitioner

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer service has been outstanding. Everyone that I have spoken to has been friendly and willing to take over my computer. Very helpful. Cody Nielson, one of the senior people has been especially helpful when I asked about the security of putting in bank information. The system allows you to reconcile bank statements, but the attorney that I work for is reluctant to do that until we are using the system for a month or two. The law firm's IT person also recommended MyCase. The cost is extremely reasonable and an attorney can get a discount by being a member of the ABA.

Pros: MyCase is an extremely user-friendly time and billing software. The tutorials have been very helpful. I needed to find something that an attorney could do with great ease. I also needed to be able to deal with retainers and trust accounts. You have the ability of allowing the clients to log into a secured client portal and share documents, as well as forwarding billing information. MyCase gives you the ability to create deadlines in calendar. All the deadlines from the calendar appear on the right side of the screen when you log in which is very convenient. Working with invoicing was much easier than I thought too.

Cons: I don't like the constant updates if a client logs into the Client Portal or if an update was made to the case or contact.

Overall, a great product. Well thought out, easy to use.

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that they are continually adding/improving based on client feedback. Workflows are a huge time saver. I like the ease of sharing things with clients and opposing counsel securely.

Cons: I would very much like to be able to mark documents as read in small batches, say just those pertaining to a certain case, or just those in a current view. There are times when I have a lot of documents to mark as read, but many of them are things that I have already read and dealt with in hard copy, and they are being uploaded for the client. Having to click into each one to mark it as read consumes a lot of time.

Overall: Streamlines case management, makes communication with clients easier, makes exchange of documents (especially sensitive or voluminous ones) simple and secure.

Capterra-loader

MyCase has made practicing law EFFICIENT. It allows me to handle administrative tasks with ease.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The access to the client portal is hands down the best feature. My clients love the ability to ask me questions through chat and pay their invoices online. The portal also allows for clear communication to make sure that attorney and client are always on the same page. I also love the Workflow feature. This allows me to keep track of the routine tasks in my cases to make sure that nothing is left behind.

Cons: I would like to see a few updates to the billing system in MyCase. I still have clients that choose not to use the portal. Since they do not have the ability to view all their invoices and payments, it would be nice to have one invoice that includes all time entries, expenses, and payments, instead of having to create a new invoice each time I need to bill for new time entry or expense.

I would also like the ability to accept credit card/debit cards in office during the first consultation without having to create a case matter, a contact person, and an invoice.

Can't live without it!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can't say just one - 2 things I love - First the timekeeping - which is invaluable. Been practicing law for more than 25 years so I have tried many methods. This is the best yet. Also, I like that I can open a case for each matter and create invoices for each matter. This helps when you have one client that has multiple matters and wants each billed individually.

Cons: Don't like the word processing tool. I work outside of that in OneNote. Wish it was more like SharePoint within the program. I use the product mostly for time and invoices . Wish it was the whole package.

Overall: Timekeeping and invoicing.

Simple Efficient InDepth Law Office Organization

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mycase provides a clean and easy platform to record and organize case information. Any case file is ready to review at the click of a button, whether to prep before court or for when a client calls. Clients probably think I personally remember all of their case details. But it is really because I pull up mycase and am looking at their file when they call, whether in the office or out of the office and on my iphone.

Clients can view their case status without calling me. Clients can upload documents and message information. It is like having a secretary in the cloud that organizes all my client files and keeps clients up to date.

Cons: The mobile app in the past was static but full of information and easy to use, and extremely reliable. The new mobile app has way more functions, with the hope of eventually have high utility but is still in the growing stage. Can't wait until I can have a virtual office on my iphone. Until, I will continue to depend on the extremely reliable mycase desktop service.

Overall: Efficient law practice. Very organized. Portal for clients to communicate, see updates, and to upload documents.

Generally excellent. Sometimes takes a while to load pages.

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does a great job of saving my time!

Cons: TOO MUCH EMPHASIS ON THE PORTAL! Please understand that there are a lot of us whose clients won't be communicating through email. I represent a large number of indigent clients - they don't use the internet at all. I think before you add a feature, you should ensure that the feature will function OUTSIDE of the portal. I sometimes feel that I'm only getting partial use of the product, since some features are clearly designed around the portal.

Also, would be easier if the search function searched more than basic info. It would be nice to search for any term.

Overall: Time saving, easier billing

MyCase is very functional and user-friendly. They are responsive when I make inquiries.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can use the iPad app when I am in court, and at home or on the go. I like that I ca keep track of my daily billing and the program then will allow me to see quickly that I have forgotten to log billable time for the day.

Cons: I do not like the change that eliminated my ability to see my month at a glance calendar with references so that I can schedule quickly when asked by a judge in court. The current "*" reference is cumbersome - I have to literally look at each and every day separately to be able to answer a judge asking what is a good date for my return to court. He/She is NOT going to wait for me to check each and every date on a daily calendar.

Vendor Response

by MyCase on April 16, 2018

Hi Deloise, thank you for taking the time to review. We are happy to hear that you've found MyCase to be user friendly, and our support team to be responsive. We have also taken note of your comments regarding our calendaring feature and have taken it into consideration for future improvements.

Capterra-loader

Excellent tool for a law practice

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is the fastest one on the market - no waiting for a page to come up. I have used many different ones as tests - for 2-3 months each. There are some excellent features such as workflows, secure communication with client, intuitive data collection and much more.

Cons: As I have mentioned to them in the past - the bill generated for printing is static - which means there is little control over it. You get what you get. You can download the data and create your own - but it would be better to be able to control the look of the bill from the software.

Overall: No need for staff. This software does it all....... Except answer the phones and sweep the office.

Could not work as a lawyer without it.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based. Any computer , laptop or my phone. The online client billing/payment works great. I love getting paid when I out of the office.

Cons: I'd like to be able to scan directly into mycase. The document upload works great but I would like to be able to go from scanner to mycase without a stop in between.

Overall: I am more organized and can handle more cases. I get paid faster and easier.

I have been using MyCase since 2015. It was easy for myself and clients to learn and use.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that my clients can use it to upload and download documents. I like how easy it is to create invoices, and my clients like that they can pay those invoices online. I appreciate that new functionality is frequently added.

Cons: I occasionally run into little issues where the software seems to need more steps to do something that I feel it should take, but it is not clear if that is a user problem or a software problem. I cannot think of something that I actively would list as a con.

Overall: A simple way to provide communication and exchange of documents with my clients, an easy way to create invoices that clients can pay online by check or credit card. An app that lets me access the files when I am out of the office.

Very user friendly.

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. The cost and its features make it attractive for solo practicioners. The invoicing is useful as well. I like the client access.

Cons: I'm having trouble with flat fee cases where I want to show expenses & costs plus time only. It can be done but it could be more efficient.

Great experience overall.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The people are great at customer service, I have had great experiences with Leslie Skelly, Drew, and Cat Allday. I like the Reports function and would like to see more Report options. I also like bulk exporting invoices.

Cons: The CMS functionality is great. I would suggest pinning the client to the top of the matter contacts, rather than having them appear at random in a long list. I would also suggest removing the 'Total' column from the Billing -> Account Activity section in the far right-hand column, or allowing the company to reset these figures annually. Seeing such a large 'Total' figure makes my boss angry since it accumulates over the lifetime of using MyCase and it is not helpful. Resetting the 'Total' every year would make it more useful.

While the websites department is a completely different division of Mycase, I found the websites to be expensive for the services received. In other words, I would like to have better access to editing the posts and the ability to delete another user's post. (For example, we have old employees who created posts, but since they are no longer with the firm, and we do not have the logins, there is allegedly no way to delete that former employee's posts.) Each firm should be given one master user account with full privileges to allow editing all posts. Also, we should be given access to the Google Analytics tracking, since MyCase controls the data and does not share it with the client/firm. It is terrible trying to track how many monthly users we have, and we are not able to use several APIs out there due to the non-sharing protocol where we do not know the UA code and have no access whatsoever to user traffic statistics.

I've used MyCase since 2015. Overall, it's great. Clients love it.

Jan 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That clients can see their files and have access to their documents. Also, it notifies clients of court settings. That's HUGE for me, as a criminal defense attorney. Courts also hold me in high regard as a lawyer who is on top of her docket... and on top of her clients.

Cons: Billing. Billing/accounting needs a lot of work. I would like to be able to use my own merchant for credit card processing and still be able to break down how clients paid. Right now, unless I use MyCase for payments, it will not break it down for me.

Overall: I can prove to the courts that I informed my client on the status of their case. I love that MyCase tells me any activity of a contact who is attached to a case file.

Easy to Use and Great for Client Interaction

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly and it helps the client feel like they are up to date with what is happening with their case

Cons: I would like an easier way to sync documents then having to put them in the One Drive and then copy and paste them to My Case. It's a two step process and it slows our work production down

MyCase was great, both on my laptop and my iPad, until the update in late 2017.

Jan 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The laptop program works really well. My clients love it. It is easy to communicate with my clients and for my clients to upload documents.

Cons: MyCase is terrible on my iPad. I cannot view documents uploaded under recent activity. I need to go to the client and scroll through the documents because the documents are not in date order.

Vendor Response

by MyCase on April 16, 2018

Hi Catharine, thank you for your feedback. Our mobile app has since undergone a major upgrade to both the user interface and functionality, including the ability to view documents under the "Recent Activity" area. We are also actively working on adding new views to the mobile app. We hope these updates will improve your experience with the app!

MyCase is a great tool for law firms. It has everything you need in one website.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MyCase has a calendar system, time keeping, document management, client communication, billing and payments in one platform. That is what I like the most about MyCase. Everything our firm needs in one place.

Cons: The credit card processing fees are high. Other than that I have no complaints. MyCase is great about updating features and seeking user input.

Overall: The best benefit is that you only need one software for all of a law firms needs. MyCase has everything.

Great program. The couple times i had issues they resolved them within an hour.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and how fast customer service responds to my inquiries. Also the iPhone app is wonderful and i use it several times per day.

Cons: The only this i can think of is that sometimes there is a syncing issue between my web-based mycase software and my iPhone app mycase. However, each time i had the issue (twice i think) i emailed them and they emailed me back a fix that worked within an hour.

Great set of features for the price. Clients find it very easy to use, as do I.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The interface is very user friendly. Customer support is great as well. It is very inexpensive per user for the features that are included.

very happy

Jan 25, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, the entire interface is very intuitive. it's easy to manage users and perform basic tasks

Cons: mobile app could be improved, there are occasionally strange errors which prevent basic tasks from being performed. The billing and invoicing could be improved.

MyCase makes it easy to keep track of my 4 attorneys' daily activities and deadlines.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Appreciate the ability to assign individuals a specific color for use on the calendar. It enables me to keep track of the attorneys case activities & deadlines. I also like the ability of clients to access their files.

Cons: I dislike the address feature on the calendar. By saving everything, it becomes too bulky. I also dislike the fact that once a case is closed, all events n the calendar disappear.

Super User Friendly, with prompt, amazing U.S. support

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, easy to use / multiple ways of accomplishing the same task: I am not technologically savvy, but MyCase makes everything easy. The staff is also U.S. based, friendly, helpful, and knowledgeable. We have never had a circumstance where MyCase did not promptly help us figure out the solution!

Cons: Like all software, new features take time to be added, but the team is always willing to listen to suggestions and work them into the updates.

Overall: - Client and case management
- Secured client communications, with no filing necessary; all communications are automatically linked to and stored in the client file
- Document management - easy for clients and legal teams to share documents of any size
- Invoicing - Easy, professional invoices - easy to add/delete/modify/mark as non-billable/or remove from invoice any time entry or expense; Clients can pay through their account via credit card or e-check
- Task Management - Really great workflow feature which allows staff to attach a standard workflow to a file, and the workflow automatically generates checklists and tasks
- Calendaring - Easy for staff to handle calendaring; any firm user can view the calendar of another firm user by clicking his/her color block; Calendar events can be easily shared with clients and other staff
- Easy for clients to find - MyCase is linked to our website, which makes it easy for clients to locate and login

MyCase is easy to use, and quickly helped me streamline billing. I'm starting to use other features

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, short learning curve, helpful training videos and excellent customer support. The billing is clean and easy to use. Collecting all client data and calendars is excellent way to keep anything from falling in the cracks. The new client payment options are great. The price is reasonable.

Cons: Not much I don't like about the program. As I review bills before sending the out, seems I get lost sometimes and wind up at the beginning of all invoices, rather than the batch I am working on.

Very easy to use and great support if you have an issue

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease if use and all the functions it does. It enables me to track my time, calendar events and engage in secure messaging with my clients.

Overall: Time and billing.

It is a great software for us and our clients to keep in contact with documents and events

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The clients being able to log in to see documents, events, upload information, etc. Allows both myself and the attorney to look at the case file and know what documents, emails, events are there.

Cons: The mobile app is not great. The attorney in our office cannot see recent activity unless she specifically logs into a client account. She needs to be able to see recent activity in real time

Overall: The ability for our office and clients to have access to the same case information

Vendor Response

by MyCase on April 16, 2018

Lisa- Thank you for providing us with your feedback. In the newest update of the mobile app (v. 2.0.13), you can view activity in real time. If you would like help updating your mobile app, or have any other questions, please reach out to our customer support line. We are always eager to improve the experience for our users!

The site itself is EXCELLENT.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has transformed how and where we work. We have less overhead and more staff working remotely from home. It lets us see - real time- what is transpiring on the cases we have. Transforming MyCase for use in our specific field - Workers' Compensation - was easy.

Cons: We cannot use the new app. It needs serious work. It does not work with IOS/IphoneX and is absolutely useless to us. We were able to use the old app fine and are contemplating a change due to the new app.

Vendor Response

by MyCase on April 16, 2018

Hi Kathryn, thank you for your feedback. We are sorry to hear about the issues you are facing with the new mobile app. One of our Product Managers has been in contact and we are happy to continue working with you to resolve the issue.

It works perfectly for tracking my work.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The home page is incredibly inviting and easy to use. The billing dashboard is also easy to navigate.

Cons: The mobile app was recently updated and was hard to get used to again. I checked it recently and some problems were solved.

Overall: Organization

Easy to use and easy for clients to use.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to have client's input in ONE location rather than e-mails to different staff members. Ability to quickly send documents to client when I receive them which allows client to be up to the minute on their case. Everything is uploaded so they know as much as I do about communications and filings.

I would be lost without MyCase!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love that you can interact with your client daily - updating his/her file within seconds. It is convenient to have past cases, documents, invoices accessible at the touch of a key. I also think the report feature is a great feature. This site has made my job so much easier.

Cons: My only "gripes" per se would be that you cannot enter a reoccurring meeting in the calendar. Instead you have to do so individually even if every Wednesday at 9am you have the same meeting. I would love to see this feature implemented. I would also like to see the "closed cases" appointments remain on the calendar, even if they turn a different color to clarify instead of them being removed.

Overall: This software has allowed me to keep in constant contact with clients as well as better organization of files and time utilized in each. In addition it has allowed me to be prompt with billing and has give our clients a vast array of ways to pay for their services as well as interact with our office.

Perfect for my firm

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. The billing is simple and my clients never have any issues navigating the portal.

Cons: I previously submitted this. I would like to be able to not have to associate time with a particular case but to have an available option for firm related things that I can still show where my time went, such as Consultations, Marketing, etc.

MyCase does what I ask of it

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the price, it is a tremendous value given the resources MyCase puts at my fingertips. (I qualify for an ABA discount, but it looks like many bars offer a discount of some type.)

Cons: Sometimes the sharing of documents can be confusing if you are not careful. It took me a little while to figure out that I wasn't checking the right boxes.

So far so good. It has everything I need to run my small sized law practice.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does everything I need to help run my firm and keep everything organized. And if there has been any issues, there tech support is very responsive and quick.

Cons: The only con that I see is that it would be better if they integrated MyCase with a cloud based file service like dropbox, where I could access my files when not on MyCase.

Overall: Time Management, Credit Card processing, client-portal, to name a few

As a solo attorney, it's a user friendly platform and provides everything I need to run my practice.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very helpful for organization, and maintaining a paperless office. With all the responsibilities of running a solo practice, I don't know how I'd organize my cases without MyCase. It's very helpful for keeping track of cash flow on a case. The app is also helpful.

Cons: I wish Outlook for Mac could sync up. I also wish the app had a few more functionalities, though I may just be a novice and not aware of some of the app capabilities.

Overall: Everything. It literally helps me run my practice.

It's a great program it helps keep everything organized.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps everything organized and you clients have some access. Easier to reply to messages on the portal instead of receiving calls all day.

Cons: They are still working on the accounting side. I think they should have an option to send a mass reminders for the overdue invoices. Maybe have an automatic reminder for when the payment is due, instead of going through every client individually. We have a lot of clients.

Overall: Not missing court dates and being able to talk to clients though the portal.

Comprehensive case Management and Billing sustem

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive, efficient, economical, does not have useless bells and whistles, mobile apps work - nothing ever crashes

Cons: Email does not integrate with Office 365 Web- based Outlook. We disconnected the QuickBooks link because of some confusion which is our problem not a software problem

It's a key part of case and time management in our firm. It's user friendly and easy to set-up.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, versatility across multiple platforms, powerful tool for both case management and time management. Incorporates all aspects of firm management, even invoicing and payments.

Cons: The accounting aspect could be stronger. I still use Quick Books to manage the firm. Other than that I have no cons.

Overall: Great way to manage case load, details of cases, work flow, deadlines, billable hours and time management. Invoicing and payments management are an added bonus with proper flow to trust account and operating account.

Nurse practitioner-Legal Nurse Consultant

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of case/time tracking and billing. Additionally it is a great client management system. So I get all in one.

Cons: I wish the case file manager for medical records was more robust. Then I really would have everything in one place.

Easy to set up and easy to use

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to set up your cases, and it allows you to accept payments and send invoices.

Cons: Google sync is a little clunky to use and reconciling makes you take an action just to clear it out.

Overall best program for Family Law Attorneys

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: client communication portal. I love that our clients also have an app that they can look at their case at any time.

Cons: trust accounting has become a tad difficult because we transfer our full payment at the end of the month. I dont like that you have to apply a payment to a certain invoice.

Overall: A lot of benefits. From the best client communication, to case management, to billing, to the ease of just keeping up with clients phone numbers.

Excellent time, billing, document management, case management, and staff management service.

Jan 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All systems are integrated and user friendly. Mobile app works well. Clients and staff find it easy to use.

Cons: Its all good. Website build & hosting are pricey and merchant processing fees are high, but overall a good value.

I'm a solo and this is exactly what I need at the right price.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It organizes my clients, tracks hours, prepares invoices and has a client portal for accepting payments. Comfortable and pleasant to use as possible and just as quick and reliable as desktop software. Customer support is available with no problems at all.

Cons: I tried syncing with Quickbooks and it didn't go so well, but that was mostly because of problems I had with QB online. I use QB desktop and had trouble switching to online and syncing with MyCase - I wish there was a way to sync with QB desktop.

Mycase Review

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and customer service always responds quickly. Helps us manage our files and cases. Mycase is excellent for any law firm that wants to help their practice function properly

Cons: Although I love using mycase, there are times where I want to assign tasks to others from a workflow, and it can be difficult. Also I would like to have the ability to see cases as they progress.

Very cost effect way for my client management system and very portable.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost effective, adaptable, mostly easy to use. Additional fields can be added to any section (billing, documents, client, case, etc.), billing is easy and seamless. Email integration is a great benefit, I just wish you didn't have to manually resolve them. Probably not a problem if you have sufficient staff. However, it's great to have your email in the same place as the rest of your case information.

Cons: I've found creating and uploading documents to be difficult. The apps for phones/tablets are still being worked on and lack much of the functionality of the website.

MyCase is the most intuitive and easiest to navigate system I've tried out of many.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having everything in one place. Being able to access everything I need about my clients, opposing counsel, documents, billing, etc. makes it so I can follow up with my clients wherever I am. That's invaluable to me.

My clients can pay online, I can send invoicing reminders, and now I can add interest.

Calendaring is really a plus because when I enter it into MyCase it automatically sends to my clients and goes to outlook. One less thing for me to remember to do.

I need to do better with tagging, but clients can send me discovery documents, I can send them documents to review, we can see the changes between versions. I upload the final product, and my clients get their entire case file as it progresses, and have one location where they can view everything that's happened.

I also like that I can tell when a client has logged on, so if they haven't and I need them to respond, I can follow up. That eliminates the "lost in the ether" issues that crop up.

Cons: There's nothing I dislike, but there are always room for improvements. I'd love expanded searchability for documents and enhanced sorting. The trust accounting is a bit of a nightmare for me, so that can definitely be cleaned up.

More than anything, I'd like them to maybe partner with some people. I'd love to be able to scan something directly from my ScanSnap to MyCase, or even have a desktop app that I could save documents to that would automatically sync with MyCase.

Last, enhanced time entry would be a godsend. If I'm sending a message, it'd be nice if something popped up when I hit send to ask if I'd like to bill for it. Same for taking notes in the clients file.

Overall: Primarily, the ability to run my practice as a true solo, and to be able to work from anywhere and be as responsive as my clients need and expect me to be.

I love the look, ease of use and client accessibility.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the look, ease of use and client accessibility. It is also very easy for clients to pay the firm, get reminders and see their documents.

Cons: I would like the content of the notes to be searchable and currently that cannot be done. I also wish emails would more easily integrate.

Easy to use.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several items that are integrated into one software. Invoicing, documents, notes, contacts, and calendar.

Cons: You cannot use MyCase for all of your billing needs and still have to use an accounting software such as QuickBooks. It would be nice to get MyCase to the point where it has a fully integrated accounting software that works for a law firm.

Capterra-loader

Great software in that its one less thing for a solo practitioner to worry about.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very short learning curve. Only took me a few weeks to customize it to how I generally input data. Now its pretty effortless for my daily/weekly use.

Cons: Might be a few too many click throughs to get where you want to go sometimes. But it doesn't hinder usage.

Convenient and very accessible anytime anywhere

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the mobile accessibility of the software. Even when my office computer goes down I can access it from my tablet laptop or mobile device. Having the option of mobile platforms to choose from I can keep up with any documents I may have left behind and easily share with whomever I need to.

Cons: I would like to be able to organize the case documents by date of the document versus the date I uploaded it to the database for chronological consistency. Also, the search features aren't as precise as I would like but I expect that with use and updates that these features would be added in the future

Overall: The ability to have all case documents at my disposal at any time from any location