Easyship

Easyship

4.5 / 5 24 reviews

Who Uses This Software?

Although anybody can ship with us, our platform has been engineered to solve cross-border shipping for eCommerce merchants. We have stores ranging in all sizes shipping without limitations.


Average Ratings

24 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Usage of the platform is free, with payment per shipment on the platform
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Easyship
  • www.easyship.com
  • Founded 2014
  • Hong Kong

About Easyship

Easyship is an all-in-one shipping tool for eCommerce sellers looking to sell worldwide. We offer 100+ solutions with rates discounted up to 70%, and complete visibility on taxes and duties, couriers, and shipping costs from one account. Our platform integrates with major online marketplaces, managing and automating everything from in-cart checkout to delivery.


Easyship Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Easyship Reviews Recently Reviewed!


Highly recommended

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease, speed and price are just some of the reasons. I'm glad I found Easyship. A lot of my customers are from overseas and being able to serve them confidently with full visibility on costs, import taxes and delivery times from multiple couriers is something I could have only dreamed of previously. Plus their Shopify integration is TIGHT Thanks Easyship!

Cons: Would be good to be able to adjust discount settings more easily for different countries. I discussed with their customer support a lot and they were pretty reactive but would be great to work on this thematic.

The best way to automatise your shipping and focus on growth.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.

Cons: Unfortunately, origin shipping countries are limited to USA, Hong Kong and Singapore. Looking forward to have more origin countries

Overall: We save money on shipping and we have been able to sell globally thanks to the taxes and duties support. The app is free so we only pay according to our volume of sales.

Capterra-loader

Great value for money; friendly, flexible, and a good API

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We came to Easyship after having a negative experience with another 3PL. The Easyship experience has been a breath of fresh air in comparison. The company is constantly working to improve their product. When we've had problems or feature requests, the team has been highly responsive.

The Shopify integration is incredibly easy even for a non-technical user to set up. Our team also makes great use of their API for easily pulling custom reports, doing data import, canonicalizing data, etc.

Easyship's shipping rates are very competitive and their support has been top-notch.

Cons: There are a few areas where the feature set isn't quite as broad as we would like. For example, I wish there were more configurability around insurance.

Going global with Easyship is not as scary!

May 25, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The integration has saved me hours in maintaining and keeping our customer up to date with their orders. It's great that I don't feel in the dark where the packages are exactly at just a few clicks. The shipping integration with Shopify is wonderful since it allows us to be transparent with the shipping fees.

Cons: Sadly, there's still a lot of improvement needed to filter invalid, incomplete and wrong addresses esp. from international orders. Hopefully they'd have this feature soon where it will not get the purchase completed until a valid address is supplied

Overall: Ease of use, integration power and consolidation of shipping information

Great shipping software - saving tons of time!

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal.

Cons: To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms.

Speeds up my order fulfilment process!

Jul 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The choice of different couriers, plus the various prices stated. Easyship makes it easy for order fulfilment for ecommerce businesses!

Cons: Price point. There are other couriers that offer more competitive prices. Also, theres no direct contact number to call for clarifications. For instance when my parcel was not picked up for 4 days, the only way to contact the support team was via email. While they were very effective in dealing with the issue, the lag time caused much inconvenience on our part. Overall, the service made up for it.

As a small business I love how much time and money Easyship has been able to save us!

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer service team is always quick to get back to us about any issues with shipping! One of my favorite things about Easyship is that I do not have to deal for hours, or days, with carriers, I just email or call My customer service rep and they take care of everything! My customer service rep Shonel is great about relaying information about lost or damaged packages between us and the carrier.

Cons: They have had a couple automatic features that were a bit inconvenient for my shipping needs, BUT I emailed my customer service rep and both features were worked on and made into optional buttons, which completely resolved my issue!

Overall: I have been able to save time and money with all my shipping needs

Easy to use interface

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are able to compare rates of various courier companies on one single platform and the portal helps us to generate commercial invoices for custom purposes. These features have greatly enhanced our workflow efficacy.

Cons: Because we book the service on EasyShip's account, when dealing with customer service of respective courier company, we have to go though EasyShip. This decreases the efficiency in communication.

Overall: Increased efficiency.

Capterra-loader

Good idea, badly implemented

May 31, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: availability of multiple carriers on 1 platform
there are not too many pros
there are not too many pros
have to copy paste due to stupid 100 character min (its like putting a gun on your head to sing praises)

Cons: A lot of things
1) bad customer support on shipments
2) bad customer support on implementation
3) bad tracking
4) lack of response to feedbacks
5) unexplained failure in label creations
6) layout needs work
7) ESHK reference number is of little use to use, either use tracking or customer order number
8) many more issues,

Great for small businesses

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Great for small businesses that are unable to meet the minimum orders of courier companies. All labels are generated for us automatically and is so easy to use.

Cons: Sometimes, it takes too long to get a reply from Easyship if we need to urgently track down a package.

Overall pleasant experience

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of choices for shipping providers based on the needs and speed required. Good to have more options.

Cons: It will be good if we can input local requirements, like send to Japan, we can write in Japanese for better shipping accuracy.

Easy to understand

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: We most like the integration with Shopify which make us reduce the mistake of typing error. Furthermore, I can compare the shipping cost between different courier services especially for our overseas order.

Cons: The shipment price is not the lowest. We have to wait a few minute for the airway bills. We do not to fill in the dimension of the parcel but not for every products.

Overall: I do not think that I really get a benefits as some of the courier services actually is not the cheapest in Easyship. However, I did like to link my order to easyship which can let the workflow to be more efficient.

Good shipping comparison site. Back end integrations help in productivity

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, straightforward and upfront display of shipping information. Reduces hassle of paperwork by preparing it before hand. Also like the comparison - plus advice dished out weekly

Cons: Some of the shipping agents integration do not work - even though we have paid money, the shipping agent does not have the pick-up record on their system

Overall: Productivity and time savings. Some cost savings.

easy and convenient

May 31, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows direct information sync from shopify which save lots of time on entering shipment details. And it shows the estimated cost for different couriers so I can compare the fees and select the best choice.

Cons: For customer purchasing more than 1 item for an order on shopify, there's not option on easyship for us to group the two items into one package when entering information and fulfilling both items with the same tracking number at the same time.

Overall: time-saving

Great and wide range of courier choices, smooth system overall.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Generating shipment doc is really really fast and reliable for my store and basically, the pick up service of courier also helps us to save time and afford a lot.

Cons: Sometimes i am thinking about why don't the system group all the sender / receiver info fill in page in ONE single page that allow us easily check and fill in info at once. It would be more smooth in my personal experience.

Overall: Smooth and easy preparation of shipping doc that allow us to save time and fulfil orders quickly.

Makes fulfilment for e-commerce really easy!

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One platform allows you to check all the prices. There is no need to worry about customs documents!

Cons: Inability to rate the service providers. Sometimes pickup or tracking is a nightmare and other users need to know the shortcomings of a certain provider.

Overall: Time savings

Easy to use, well integrated with CMS systems.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One click to push orders from woocommerce to easyship.
Easy to navigate and we dont have to add prepaid credits to use.

Cons: More flexibility on the plugin to show live rates on website based on country we decide to show.

Easyship provides one-click solution for our shipping needs.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We do not need to spend time much to search around for our shipping solution. We can pick up shipment vendors recommended by Easyship. What is more is that we even can sync our orders from e-commerce platform to Easyship to process the shipment. That is great!

Cons: So far no big issue using it until now. A few vendor changes happened but not affecting our operations.

It is a very easy to learn and convenient platform to arrange deliveries.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it is easy and convenient for me to arrange deliveries without any hassle is what i like most about this software.

Cons: The software is good for me not to like it. There is nothing much that i will like to change about the software.

Overall: Now i am able to arrange and send out deliveries for the order i received everyday, be it local or overseas.

Easyship helps me save on shipping charge and time filling out address labels by hand.

Jun 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes international shipping much easier and cheaper. I used to send orders via registered air mail which was more expensive worst of all non-trackable for some countries. Now I am using e-Express via Hong Kong Post which is cheaper than registered air mail and trackable. I would not have known about e-Express without Easyship.

Cons: The "create shipment" procedure took me some time to figure out. For local orders sent via SF Express, I mistakenly asked for pick-up service and ended up having to pay a remote fee. This would have been avoided if Easyship made a remark over remote fee to warn their users.

Overall: Make shipping more organized and cheaper for small businesses like mine.

most used app!

Jul 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to use & links you up with many courier providers! you no longer have to sign up & create account respectively.

Cons: prefer hotline for urgency. for example, when there's some problem & you need to get then urgently, phone call or chat is a better tool than waiting for email replies.

It is user friendly and fast response from the customer service team.

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The lead time and logistic cost comparison is great. The update of the shipment status is valuable.

Cons: Can't see the inventory level of the sku and also login to 2 accounts for pick up in the our own office and warehouse.

Overall: user friendly software and easy to manage the shipments.

support was relatively fast

May 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: ease of transferring orders to system. relatively easy to key in variance and sku code for individual product and model.

Cons: does not prompt if address is not correct. leave users hanging waiting for label to be generated. worst if support is offline.

Overall: nothing

Easy to use, gives me access to cheaper and harder to access shipping methods.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Access to things like Aramex, Globalpost Economy (Great for shipping low value items from US to CANADA)

Cons: Personally, I think that the Amazon API must be improved for it to be a serious contender in the industry.