--- title: "Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Easyship the right Shipping solution for you? Explore 288 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170399/Easyship/reviews/" page_type: "reviews" language: "en" --- Easyship 4.4 (288) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Easyship Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews LO Lola O DirectorLuxury Goods & Jewelry, Self-employedUsed the software for: Less than 6 months. “I also really appreciated how intuitive the platform is once set up - being able to compare courier services, pre-pay duties, generate labels quickly and customise elements like tracking emails and signatures made the process feel very professional and streamlined.“ May 23, 2026 HC Helen C Sole ProprietorRetail, Self-employedUsed the software for: More than 2 years. “I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo".“ November 14, 2025 MV Matt V E-commerce ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful.“ June 2, 2026 GD Greg D CEOBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Basic items such as ability to add markup to shipping prices or even correct information on the tracking page do not exist.“ January 17, 2025 Yifan C CEOImport and Export, Self-employedUsed the software for: Less than 6 months. “Easyship provides strong operational support across onboarding, customer service, and warehousing. While the contract structure could be more flexible for small businesses, the service quality itself has been reliable and supportive.“ December 2, 2025 Matthew S CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Paid for shipping with pre-paid duties in Nov 2024 shipped and package is held by customs for non-payment of duties no help provided, 3 months later no package customs lists as "abandoned" and I will not get it returned.“ January 9, 2025 MV Matt V E-commerce ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify.“ June 2, 2026 CY Cesar Y Project ManagerTranslation and Localization, 2 - 10 employeesUsed the software for: I used a free trial. “With so many carriers and automation rules, it can feel a little overwhelming for a first-time user.“ March 13, 2026 ## Showing most helpful reviews Showing 1-25 of 288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Quincy N. University of Toronto Student Information Technology and Services Used the software for: I used a free trial ### "Excellent Customer Support & Great International Shipping Rates" August 20, 2026 5.0 Overall, my experience with Easyship has been very positive. This was my first time using Easyship for an international shipment, so I had quite a few questions and was nervous about making a mistake with customs documentation. I was also very impressed by Easyship's international shipping rates. I was comparing different shipping options for a package going to Israel, and other companies were quoting me prices in the range of $450–$750 CAD or more. Easyship was able to provide a shipping label for around $360 CAD, which was a significant difference and made Easyship a much more attractive option for me. Pros The customer support was excellent. From the moment I signed up, I received friendly, welcoming emails from \[sensitive content hidden\], who introduced themselves, offered their assistance, and made me feel welcome as a new user. Their communication was polite and professional, and it was reassuring to know that help was available if I needed it. I want to point out that I had a great experience with Aishwarya S, who was very patient, professional, and helpful when I had questions about my first international shipment. She took the time to explain the commercial invoice, customs documentation, and UPS shipping labels and helped put my mind at ease. She was also the one who reassured me that everything I did was fine and helped clarify currency conversion for me on invoices for international packages. Cons The commercial invoice and currency conversion initially caused some confusion for me. The invoice for shipping internationally displayed the value in the destination currency, and I initially thought the amount was incorrect because I was expecting to see the value in CAD. It would be helpful if the currency and conversion were more clearly indicated on the invoice. Switched from [StallionApp](https://www.capterra.com/p/10055769/StallionApp/) Stallion Express couldn't ship a product from Canada to Israel, so I came here which Easyship was able to provide. Review Source AB Adrian B. MANAGER Alternative Medicine Used the software for: 2+ years ### "My opinion about Easyship, after 6 years of using this service/app." October 12, 2025 4.0 It is good, I noticed that Easyship tried to improve the overall appearance of the client's dashboard, the features, and the shipping options offered at checkout. Pros In most cases, it offers good price options compared to Shopify, Walmart, and occasionally Amazon. Label printing is easy, as is the payment for the labels. Customer support is relatively prompt; unfortunately, the time zone difference sometimes presents an issue. In my case, thanks to \[sensitive content hidden\] , who handled one of the (many) cases when the carrier (FedEx) charged additional amounts for imaginary/untrue product weight and dimensions. Cons It has little negotiation power with carriers like FedEx, which, in several cases, "invented" product weights and dimensions and charged significant amounts retroactively. Unlike Amazon, Shopify, Walmart, and eBay, which have never faced the negative issues artificially created by FedEx, it seems that Easyship can't do much to prove the client is right. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Easyship Because we use multiple channels and shops to sell online Review Source Response from Easyship October 13, 2025 Thank you for your feedback and taking the time to leave us a review. SB Samuel B. owner Retail Used the software for: 1-2 years ### "Garbage software and an even worse company!" June 24, 2025 1.0 This was supposed to save us time and money, yet it did neither. Overall the experience was horrible. Their software created problems where none existed. It wouldnt import shipping details from eBay or Etsy, so we had to limit shipping on those sites to only 1 singular service, then create a shipping rule to force that service to apply always. For our site, it would randomly change the customer selected shipping service because their software thought there was a better alternative. What? In the end it took 20 different shipping rules to properly display the selected services. Did that fix it? No. The rates displayed for USPS were incorrect, sometimes cheaper than it should be and sometimes more than it should be. I dont know how any company could use their service. It is simply unreliable, gave incorrect rates and often created more issues than it solved. You would be better served to light you money on fire than to spend it with these crooks. Go with ShipStation instead. Everything works and its simple to set up. You also dont have to filter out every carrier known to man like EasyShip requires. Its the difference between a software setup with the end user in mind versus a software set up with trying to show your tech friends you can add a cool feature, even if it doesnt work, its pretty. Pros The interface was easy to navigate and provided a bunch of data. The problem is the data was often wrong. Shipments that had been delivered still showed in transit. It was endemic of the larger problem plaguing this company, that nothing worked with any consistency, making it impossible to trust the data you were seeing. Cons Everything else. Nothing worked correctly. We had to add so many shipping rules just to squeeze out some functionality with the platform. Whenever an issue would arise, we would reach out to support for a solution. Most times we never got a solution, only a band aid to make it function, which often would break something somewhere else. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship The features they claimed their software could do led us to them. In addition the fees were minimal. Within a year the important features were moved to the higher tier plans, and nothing worked with any regularity. We left with 5 open job tickets for issues that will probably never be resolved. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) Excessive fees and reliability got to be too much. Review Source Response from Easyship June 26, 2025 Hi Samuel, Our team have reached out to you regarding this issue to help find a resolution. You can also get in touch with us at support@easyship.com MP Max P. Sales Manager Apparel & Fashion Used the software for: Less than 6 months ### "Saving us time and money" June 17, 2026 5.0 An excellent shipping solution backed up with great customer support which has saved us a great deal of time and revenue. Pros The benefits I have seen utilising Easyship is the volume discounts offered in comparison to other providers. The Customer Support has been fantastic whether through our dedicated account manager or though their 24/7 chat function. Cons So far there has not been a bad experience whilst utilising the service and in the one incident of HS Codes not registering, this was rectified in minutes. Switched from [Parcelhub](https://www.capterra.com/p/137133/Parcelhub-Shipping-Software/) Pricing was the key decision making factor in switching to Easyship Review Source Response from Easyship June 22, 2026 Thank you for choosing Easyship TM Tina M. CEO Retail Used the software for: 1-2 years ### "Easyship Customer Support Cares" November 21, 2025 4.0 Easy to use and very cost effective. Customer Support is responsive and timely. Overall using Easyship has been a great experience! Pros Easy to use and very cost effective. Customer Support is responsive and timely. I appreciate the customer support I received from \[sensitive content hidden\] earlier this week with international shipping documents that needed to be sent to customs in Poland. Cons Tracking status is no longer on the dashboard, we now have to click several links to verify delivery status. For my first international shipment I was not aware of, or alerted to, the need for customs documentation. It would be helpful to have a pop up or something alert or remind people of the need for such documents. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Pirate Ship was not as user friendly and they raised their rates after 60 days. Review Source Response from Easyship December 3, 2025 Thank you for sharing your feedback. Our team are working on this for you. MS Mohammad S. Software Architect Automotive Used the software for: Less than 6 months ### "Great platform for Shipping solutions." September 23, 2025 4.0 My overall experience with Easyship was very positive, largely due to their outstanding technical support. The support team was both patient and knowledgeable, consistently ensuring that any issues I encountered were fully resolved. Pros I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently. Cons However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I found Easyship has better back-end/front-end design. It's less expensive than ShipStation. Review Source JG Jonathan G. Shipping Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Intuitive and effective shipping platform" April 23, 2025 5.0 Very positive experience, has been helpful for us to reach our shipping goals and keep track of shipments. Overall has been a good partner for our shipping needs! Pros Very easy to use software, intuitive and clear UI. Shipment creation is easy, clear, and hassle free. Provides a lot of useful shipping data for tracking shipping spend. Shipments are very easy to navigate and the search function has many different vectors. Customer service has been prompt and helpful when needed. Cons EasyShip does not support some kinds of lithium battery shipments, so if you ship lithium batteries you will have some limitations. Review Source Response from Easyship April 24, 2025 Thanks for choosing Easyship! GM Gemma M. GPO Health, Wellness and Fitness Used the software for: I used a free trial ### "Good Service, Great Value" May 26, 2026 5.0 Pros Great value for money esp. international parcels. Good customer service from Srinibha. Recommend Easyship. Cons Validation of ID takes a bit of time - but good to see in truth. I dropped off my parcel after printing labels. Worked great. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Easyship Value for money. Able to compare different couriers. Review Source Response from Easyship June 3, 2026 Thanks for choosing Easyship! SR Sophie R. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Great customer service" October 17, 2025 5.0 Pros Quick customer support response with clear instructions. The representative, \[sensitive content hidden\], provide screen shots of what needed to be done and it worked in a few minutes. Cons I find Easyship complicated to use, but at least there's great customer support and I hope to familiarize with the service more. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship For the growth possibilities and the ability to ship abroad. Review Source Response from Easyship October 23, 2025 Thank you for choosing Easyship! MH Matt H. Co-Founder Sporting Goods Used the software for: Less than 6 months ### "EasyShip: Great platform, Intuitive Design" August 21, 2026 5.0 Experience has been great. Everyone we spoke with at EasyShip was very helpful, and customer service was great. Pros Great platform with an intuitive design. Very helpful with domestic and international shipping. Great option for corwdfinding Pledge Management and shipping. Cons No dislikes, but eager for EasyShip to expand their offerings in Crowdfunding surveys, as well as Shipping Rules. Review Source GN Gareth N. Boss dog Apparel & Fashion Used the software for: I used a free trial ### "Easyship really is...Easy" February 23, 2025 5.0 very positive overall, had a good onboarding meeting, and the online chat was available when i needed it. 10/10 so far! Pros so much better than shipstation which is a nightmare. Cons nothing so far - i dont think having 'basic' and 'advanced' is useful. maybe for automated shipping things? Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) because shipstation software was messy, not intuitive and they reccomeneded terrible couriers that lost our packages. Review Source Response from Easyship February 26, 2025 Thanks for choosing Easyship! JM John M. Game Designer Retail Used the software for: 6-12 months ### "Outstanding Support That Made Fulfillment Feel Manageable" February 25, 2026 5.0 Overall, my experience with Easyship has been very positive, largely due to the quality of support. \[sensitive content hidden\] played a huge role in making what could have been a stressful fulfillment setup feel smooth and well-managed. She was proactive, dependable, and genuinely invested in making sure things went right. Having that level of personal support made a significant difference and gave me confidence throughout the process. Pros The standout for me was the level of hands-on support from \[sensitive content hidden\] . She was incredibly present, responsive, and knowledgeable throughout the entire fulfillment setup process. From onboarding to execution, she consistently took the time to explain options, flag potential issues early, and make sure everything was set up correctly. It felt less like using a platform and more like having a true partner guiding the process. Cons The platform itself has a lot of depth, which can feel a bit overwhelming at first. With that said, this was largely offset by the excellent support - \[sensitive content hidden\] made the learning curve manageable and was always available to clarify or step in when needed. Review Source Response from Easyship March 17, 2026 Thank you for choosing Easyship! HC Helen C. Sole Proprietor Retail Used the software for: 2+ years ### "My Overall Experience with Easyship" November 14, 2025 5.0 I had been using this platform for a number of years, trusted it and it was my "go to" platform for deliveries/shipments which are mostly domestic (Singapore). But now I have closed my account. Pros 1)Customer Support Team : efficient, patient, understanding, responds promptly with required assistance rendered. Especially excellent support from Sunanda and even Abhijith. 2) Easy navigation and booking of shipments. 3) Good selection of couriers. Cons I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo". I had been using only my name as Sender to book and generate labels all these years. So there is this loophole that fraud cases can easily happen. Review Source Response from Easyship November 17, 2025 Thanks for choosing Easyship! NF Nikki F. Customer Care Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer Service was quick to assist" September 23, 2025 5.0 Pros Communication via chat was prompt and helpful. I had multiple tracking status not current and up to date and my CSR, \[sensitive content hidden\] , looked into each one and corrected as well as fixed the tracking glitch. Cons We had an issue with our tracking status updates today. My CSR, \[sensitive content hidden\] , was quick to review and correct all issues via chat Review Source Response from Easyship September 24, 2025 Thank you for choosing Easyship! VR Verified Reviewer Business Development Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great service and a responsive team" November 3, 2025 5.0 Overall we a had a great experience with Easyship. The team were super helpful and responsive and took the stress away from our fulfilment task. Pros The ease of use and the expertise that they provided on a short timescale. They made it easy for us to complete a complex shipping task as a start up. Cons There was nothing I disliked in particular about the service we were offered. There were some issues we experienced with delivery but these were down to the couriers. Review Source Response from Easyship November 7, 2025 Thanks for choosing Easyship! AS Allen S. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good support " April 27, 2026 5.0 Pros Good rates, customer service is great if you connect with the right person I'd say. Initially faced a few hiccups but as soon as Sruthi took over my case it was handled all smoothly. Couriers were over charging me for no reason and she helped me get the cases escalated and they finally refunded the fee. Cons Possibly faster resolutions would be better. I understand they don't operate couriers themselves but still would just be easier if faster. Review Source Response from Easyship April 29, 2026 Thanks for choosing Easyship! RW Ryan W. COO Retail Used the software for: Less than 6 months ### "Easy ship 10 out of 10" April 9, 2026 5.0 Our overall experience was fantastic all because of \[sensitive content hidden\] support walking us through the entire process! Pros The support at easy ship is outstanding!! \[sensitive content hidden\] walked us through everything step by step and was very thorough and communicative during the entire process. Cons Process implementation. But still was not bad at all. It took a few days to go through the whole process, but in the end it was all worth it. Review Source Response from Easyship April 14, 2026 Thanks for choosing Easyship! JD John D. Owner Founder Consumer Goods Used the software for: 1-2 years ### "Chat Help for Shipping Issue" September 26, 2025 5.0 Very easy chat. Quick and available. Friendly and solved the problem quickly. It's not the first time that it has gone well with the customer service Pros Great Customer service. Good rates. Very little downtime. Easy to use interface. Good Prices. I recommend. Cons This is a human but it is all I want to say. Sometimes glitchy software, but the customer service is stellar! Review Source Response from Easyship September 29, 2025 Thank you for choosing Easyship! IW Ian W. Commercial Director Apparel & Fashion Used the software for: 2+ years ### "Easyship as a Shipping Partner " March 19, 2025 5.0 We only had a positive experience with Easyship, over the four years we having been working with them. Pros I have been working with Easyship for ~4 years and have had fantastic support from the Account Management team over that period, this is key to the efficiency of our operation. We have run many large bespoke projects, and they have always provided to necessary support to facilitate these. Inaddition really like the platform UI. Cons I have nothing negative to say about our time working with the team at Easyship, our Review Source Response from Easyship March 20, 2025 Thanks for choosing Easyship! GC Geoff C. General Manager Entertainment Used the software for: 2+ years ### "MCDM Productions" March 31, 2025 5.0 Good automation, responsive customers service. Pros The Shopify and Backerkit Integration are important to streamlining our shipping process between our web-store and crowd funders. Cons Took a while to figure out the process for international shipping with DPP. Review Source Response from Easyship April 2, 2025 Thanks for choosing Easyship! LL Lilian L. Founder Design Used the software for: 2+ years ### "Helpful customer service \[sensitive content hidden\]" March 5, 2025 5.0 So far the platform is good and I was lucky when I had a problem with my parcel, customer service \[sensitive content hidden\] was super helpful. Pros This customer service \[sensitive content hidden\] is super good and detailed to help me. Highly recommeded! Cons I wished they have chat support for basic customers Review Source Response from Easyship March 6, 2025 Hi Lilian, Thanks for choosing Easyship! We're here to help you every step of the way and if you need any assistance, please don't hesitate to contact us anytime. FC Fang C. Self Employed Outsourcing/Offshoring Used the software for: 1-2 years ### "Great Service" May 24, 2025 5.0 It's always been great, but just for the miscommunication recently regarding a shipment, but it has been handled well Pros Great comparable prices and different shipping companies consolidated in 1 platform, it allows me to have different options Cons There is nothing I can think of currently, it's currently my number 1 website for shipping and will continue to use so Review Source Response from Easyship May 29, 2025 Thanks for choosing Easyship! MM Mike M. owner Retail Used the software for: Less than 6 months ### "Great customer service " March 19, 2025 5.0 My overall experience is very positive. I like that issues are taken seriously by customer service and addressed expediently. Pros Great customer service and assistance. I had in issue with an order and was able to get compensation for it being lost and not delivered. Cons Overall I am happy with the service. I don't have any complaints right now Review Source Response from Easyship March 20, 2025 Thank you for choosing Easyship! DV Daniel V. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Awesome Experience " March 6, 2025 5.0 Overall having a great experience thus far. Pros It has knowledgeable support staff on standby. Cons I just started really leaning into using easy ship and there are no real cons to express at this time. It's been pretty great. Review Source Response from Easyship March 10, 2025 Thank for choosing Easyship! AJ Avery J. Owner Retail Used the software for: Less than 6 months ### "\[sensitive content hidden\] is awesome! " May 13, 2025 5.0 It's been great so far, it's definitely worth it. I thought I would try it for a month, but I'm looking at it long term now. Pros \[sensitive content hidden\] is a wiz! She helped me patiently and like a true professional! Cons It's all good, no cons! I had an issue early on, but it's been resolved Review Source Response from Easyship May 14, 2025 Thanks for choosing Easyship! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.