# Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Easyship the right Shipping solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170399/Easyship/reviews --- Easyship 4.4 (283) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Easyship Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive shipping management tools 86% positive reviews out of 107 Most reviewers describe efficient shipment tracking, multiple carrier options, and significant time and cost savings. Bushra F CEO, 1 employee. "Their platform is incredibly user-friendly, and their automated shipping features have saved me so much time. Plus, the discounted shipping rates have helped me cut costs." Frequent technical and support problems 60% negative reviews out of 55 Some users report recurring software glitches, billing errors, unreliable deliveries, and slow or unhelpful customer support. Samuel B owner, 1 employee. "It is simply unreliable, gave incorrect rates and often created more issues than it solved. " Competitive and transparent pricing 85% positive reviews out of 33 Most users comment on affordable rates, clear cost comparisons, and cost-effective solutions for various shipping needs. Leslie F director, 2 - 10 employees. "It is easy to compare various shippers, costs and time and select the best one for our needs." Straightforward and intuitive operation 90% positive reviews out of 31 Most users report ease of use, with simple navigation and minimal learning curve for daily tasks. ## Showing most helpful reviews Showing 1-25 of 283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kenneth A. Owner Education Management Used the software for: Less than 6 months ### "Easy @ EasyShip" May 30, 2026 5.0 Pros \[sensitive content hidden\] did a very good job helping to reduce shipping costs for my new business AndersonsAsimovBooks.com and via AbeBooks. Cons Nothing went wrong as I was coached online to make the upgrade work. It was easy with a little support Review Source Response from Easyship June 2, 2026 Thank you for choosing Easyship! MS Mohammad S. Software Architect Automotive Used the software for: Less than 6 months ### "Great platform for Shipping solutions." September 23, 2025 4.0 My overall experience with Easyship was very positive, largely due to their outstanding technical support. The support team was both patient and knowledgeable, consistently ensuring that any issues I encountered were fully resolved. Pros I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently. Cons However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I found Easyship has better back-end/front-end design. It's less expensive than ShipStation. Review Source GM Gemma M. GPO Health, Wellness and Fitness Used the software for: I used a free trial ### "Good Service, Great Value" May 26, 2026 5.0 Pros Great value for money esp. international parcels. Good customer service from Srinibha. Recommend Easyship. Cons Validation of ID takes a bit of time - but good to see in truth. I dropped off my parcel after printing labels. Worked great. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Easyship Value for money. Able to compare different couriers. Review Source Response from Easyship June 3, 2026 Thanks for choosing Easyship! SB Samuel B. owner Retail Used the software for: 1-2 years ### "Garbage software and an even worse company!" June 24, 2025 1.0 This was supposed to save us time and money, yet it did neither. Overall the experience was horrible. Their software created problems where none existed. It wouldnt import shipping details from eBay or Etsy, so we had to limit shipping on those sites to only 1 singular service, then create a shipping rule to force that service to apply always. For our site, it would randomly change the customer selected shipping service because their software thought there was a better alternative. What? In the end it took 20 different shipping rules to properly display the selected services. Did that fix it? No. The rates displayed for USPS were incorrect, sometimes cheaper than it should be and sometimes more than it should be. I dont know how any company could use their service. It is simply unreliable, gave incorrect rates and often created more issues than it solved. You would be better served to light you money on fire than to spend it with these crooks. Go with ShipStation instead. Everything works and its simple to set up. You also dont have to filter out every carrier known to man like EasyShip requires. Its the difference between a software setup with the end user in mind versus a software set up with trying to show your tech friends you can add a cool feature, even if it doesnt work, its pretty. Pros The interface was easy to navigate and provided a bunch of data. The problem is the data was often wrong. Shipments that had been delivered still showed in transit. It was endemic of the larger problem plaguing this company, that nothing worked with any consistency, making it impossible to trust the data you were seeing. Cons Everything else. Nothing worked correctly. We had to add so many shipping rules just to squeeze out some functionality with the platform. Whenever an issue would arise, we would reach out to support for a solution. Most times we never got a solution, only a band aid to make it function, which often would break something somewhere else. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship The features they claimed their software could do led us to them. In addition the fees were minimal. Within a year the important features were moved to the higher tier plans, and nothing worked with any regularity. We left with 5 open job tickets for issues that will probably never be resolved. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) Excessive fees and reliability got to be too much. Review Source Response from Easyship June 26, 2025 Hi Samuel, Our team have reached out to you regarding this issue to help find a resolution. You can also get in touch with us at support@easyship.com JM John M. Game Designer Retail Used the software for: 6-12 months ### "Outstanding Support That Made Fulfillment Feel Manageable" February 25, 2026 5.0 Overall, my experience with Easyship has been very positive, largely due to the quality of support. \[sensitive content hidden\] played a huge role in making what could have been a stressful fulfillment setup feel smooth and well-managed. She was proactive, dependable, and genuinely invested in making sure things went right. Having that level of personal support made a significant difference and gave me confidence throughout the process. Pros The standout for me was the level of hands-on support from \[sensitive content hidden\] . She was incredibly present, responsive, and knowledgeable throughout the entire fulfillment setup process. From onboarding to execution, she consistently took the time to explain options, flag potential issues early, and make sure everything was set up correctly. It felt less like using a platform and more like having a true partner guiding the process. Cons The platform itself has a lot of depth, which can feel a bit overwhelming at first. With that said, this was largely offset by the excellent support - \[sensitive content hidden\] made the learning curve manageable and was always available to clarify or step in when needed. Review Source Response from Easyship March 17, 2026 Thank you for choosing Easyship! MV Matt V. E-commerce Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable International Shipping Solution for Shopify" June 2, 2026 5.0 We use Easyship specifically to manage international shipments for our EU 3PL operations, and it has been a reliable solution for our needs. The Shopify integration works smoothly, making it easy to route orders and manage international shipping requirements without adding complexity to our fulfillment process. The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful. Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify. Pros Easyship has made it much easier for us to manage international shipments to our EU 3PL directly from Shopify. The integration is straightforward, reliable, and provides clear visibility into our international fulfillment process. We especially appreciate how it simplifies shipping logistics and helps us efficiently coordinate orders between our store and our European fulfillment partner. Cons We have had a positive experience overall. The only area for improvement would be additional reporting and visibility tools for monitoring international shipments and fulfillment performance across multiple regions. Otherwise, the platform has met our needs well. Review Source Response from Easyship June 5, 2026 Thank you for choosing Easyship! LO Lola O. Director Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Excellent onboarding support for international shipping" May 23, 2026 5.0 Overall, my experience has been very positive. Easyship has made international shipping far more accessible for my business, and the onboarding support from \[sensitive content hidden\] was genuinely exceptional. She was knowledgeable, responsive, reassuring and took the time to walk me through the setup properly rather than rushing the process. As a growing brand, having that level of support made a huge difference and gave me much more confidence shipping internationally for the first time. Pros The onboarding experience was excellent, especially thanks to \[sensitive content hidden\] . As a small luxury eCommerce brand shipping internationally, I had a lot of questions around duties, courier options, insurance and setup. \[sensitive content hidden\] explained everything clearly, was incredibly patient, and made the entire process feel much less overwhelming. I also really appreciated how intuitive the platform is once set up - being able to compare courier services, pre-pay duties, generate labels quickly and customise elements like tracking emails and signatures made the process feel very professional and streamlined. Cons Nothing major so far - there was a slight learning curve as a first-time international shipper, but the onboarding support made the process much easier to navigate. Review Source Response from Easyship June 1, 2026 Thank you for choosing Easyship! KD Kashuen D. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "Best shipping 3rd party in the market" June 5, 2026 5.0 Excellent experience with Easyship. It's easy to use and a lot of shipping company to choose from. I like all of those companies with good tracking information. Pros Super fast respond to question that I have regarding printing shipping label. They have the best price I can find in the market. Cons Their FedEx 2nd shipping is not as cheap as Etsy. But there are many good options to choose from though. Review Source Response from Easyship June 9, 2026 Thank you for choosing Easyship! GP Greg P. Sales Manager Arts and Crafts Used the software for: 1-2 years ### "Answer to my issue resolved!" May 29, 2026 5.0 Despite not answering my first question completely, Easyship followed up with me to see where they could address my concerns. After a follow up, and more detailed explanation of my issue, Easyship was able to provide me with an answer that made sense. Pros Easyship was able to receive my request and follow up on it in a timely manner. They included their research team in their efforts to deal with my issue. Cons My first query was not fully answered, in my opinion. I was left frustrated, as I was unable to login to my account. Review Source Response from Easyship June 1, 2026 Thank you for choosing Easyship! AS Allen S. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good support " April 27, 2026 5.0 Pros Good rates, customer service is great if you connect with the right person I'd say. Initially faced a few hiccups but as soon as Sruthi took over my case it was handled all smoothly. Couriers were over charging me for no reason and she helped me get the cases escalated and they finally refunded the fee. Cons Possibly faster resolutions would be better. I understand they don't operate couriers themselves but still would just be easier if faster. Review Source Response from Easyship April 29, 2026 Thanks for choosing Easyship! PG Pablo G. Shipping Ops Consumer Goods Used the software for: Less than 6 months ### "If it has your rates it will meet your needs!" March 19, 2025 5.0 Yeah, definitely some quirks, but having used a few shipping tools, If it has the rates you need its definitely one of the better tools! Pros The UI is really user friendly, and its really reactive. Cons There's a lot of unintended behavior, and it requires a bit of digging but everyones really responsive and the issues are always resolved. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Other tool was experiencing problems and needed a quick solution. Review Source Response from Easyship March 20, 2025 Thanks for choosing Easyship! GN Gareth N. Boss dog Apparel & Fashion Used the software for: I used a free trial ### "Easyship really is...Easy" February 23, 2025 5.0 very positive overall, had a good onboarding meeting, and the online chat was available when i needed it. 10/10 so far! Pros so much better than shipstation which is a nightmare. Cons nothing so far - i dont think having 'basic' and 'advanced' is useful. maybe for automated shipping things? Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) because shipstation software was messy, not intuitive and they reccomeneded terrible couriers that lost our packages. Review Source Response from Easyship February 26, 2025 Thanks for choosing Easyship! IL Ivana L. Lead Designer and Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable Partner for Crowdfunding Project Fulfillment" September 4, 2025 5.0 Our overall experience with Easyship has been very positive. The sales team, especially \[sensitive content hidden\] , made the onboarding process smooth and transparent. Having \[sensitive content hidden\] as our Success Manager has also made a huge difference, she’s been attentive, supportive, and always proactive in making sure things go smoothly. The platform itself is intuitive and easy to use, which has simplified our logistics and saved us time. Combined with the strong customer support, Easyship has been a reliable and effective solution for our shipping needs. Pros What I’ve liked most about Easyship is the seamless connection with our Customer Success Manager. That partnership has been a key point in making sure everything runs smoothly and that we feel fully supported throughout the process. In addition, the platform itself is very intuitive and easy to use, which makes managing shipments efficient and stress-free. The ability to track, compare, and manage options in one place saves us valuable time and ensures we’re always making the best choices for our customers. Overall, the combination of strong customer support and a user-friendly platform has made Easyship an excellent solution. Cons What we liked least was the delay in processing refunds and credits, as well as the payment process for invoices. Since these were handled via wire transfer, it slowed things down quite a bit. It would be a big improvement if payments could be more automated, with the option to pay directly by credit card or PayPal through the portal or via a secure link. Additionally, if shipping costs could be lowered, it would make the platform even more competitive. Review Source Response from Easyship September 9, 2025 Thank you for your kind feedback; we're thrilled to hear you're pleased with the service! CY Cesar Y. Project Manager Translation and Localization Used the software for: I used a free trial ### "Navigating Complex Logistics: How \[sensitive content hidden\] and Easyship Saved the Day" March 13, 2026 5.0 My experience with Easyship has been excellent, particularly when it comes to handling complex international logistics. While the platform is powerful and automated, the real value appeared when we faced a difficult shipment. \[sensitive content hidden\] stepped in and was a total lifesaver—she coordinated directly with the management and logistics teams to ensure everything was delivered successfully despite the hurdles. It is rare to find a service that combines such advanced technology with such dedicated, human support. Highly recommended for any business shipping globally Pros I had a critical international shipment that was becoming quite complicated, but \[sensitive content hidden\] from the Easyship team was an absolute game-changer. She stepped in, coordinated directly with the logistics and management teams, and provided constant support throughout the entire process. Despite the initial hurdles, she ensured a successful delivery. It’s rare to find this level of dedication and problem-solving. Huge thanks to \[sensitive content hidden\] for her professionalism! Cons The platform is incredibly powerful, which means there is a bit of a learning curve at the beginning. With so many carriers and automation rules, it can feel a little overwhelming for a first-time user. However, once you get the hang of it, the efficiency is worth the initial effort. Review Source Response from Easyship March 27, 2026 Thank you for choosing Easyship! DY Dano Y. Admin Consumer Goods Used the software for: 1-2 years ### "Customer service resolves issues and replies quickly." October 31, 2025 5.0 Pros The customer service team at Easyship is highly responsive and quick to resolve issues. They keep me well-informed of my problem's status. All my inquiries to date have been successfully resolved, and the staff is friendly and cooperative. Cons So far, I have no complaints about Easyship customer service. Their website structure is simple and easy to use. They also provide a guided tour to show you how to use it whenever they update the website. Review Source Response from Easyship November 6, 2025 Thanks for choosing Easyship! KB Kim B. Logistics Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kim team feedback" June 23, 2025 5.0 The overall experience is alright, the visibility is good, and the rate is competitive, most features are user friendly. Pros quick reply - Customer service standby always clear statement for the answer - will give the options for solutions Cons don't have mature automatic return label generation feature right now, if it can enroll the service can helps a lot Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! SS Sebastian S. Project Manager Photography Used the software for: I used a free trial ### "A big applause to \[sensitive content hidden\] who went above and beyond for us" May 15, 2025 5.0 Your Customer Service on the Phone is outstanding, \[sensitive content hidden\] went above and beyond Pros I had an excellent experience with EasyShip’s customer service today. \[sensitive content hidden\] provided outstanding support throughout the entire process. She was knowledgeable, patient, and incredibly responsive to every question I had. What could have been a confusing setup was made smooth and efficient thanks to her clear instructions and proactive guidance. She walked me through each step, ensuring everything was configured properly and working as it should. It’s rare to receive such attentive and professional support this days. \[sensitive content hidden\] went above and beyond, and I’m truly grateful for her help. I have signed up to a EasyShip recently, and thanks to your customer service I have a big reason I feel confident moving forward with the platform. Cons The initial set up could one a bit complicated to do alone without your assistance Review Source Response from Easyship May 19, 2025 Thank you for choosing Easyship! NB Niccolò B. COmpany owner Machinery Used the software for: 6-12 months ### "Highly suggested" September 2, 2025 5.0 Overall, I’m really satisfied. Easyship helped us fulfill our Indiegogo perks worldwide efficiently and with transparency Pros Easyship made it easy to manage global shipping from one dashboard, and their integration with Indiegogo was seamless. Cons There’s a learning curve at first, especially with customs documents, but their support team was very helpful. Review Source Response from Easyship September 3, 2025 Thanks for choosing Easyship! jM juan M. Marketing Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support!" June 13, 2025 5.0 We had a few issues with shipment adjustment charges, and while the situation was frustrating at first, I want to highlight the exceptional customer service we received from the Easyship team. They handled our concerns with professionalism, communicated clearly throughout the process, and ultimately resolved our claims fairly and to our satisfaction. We truly appreciate their support and the attention given to our case. It’s reassuring to know that Easyship stands behind their users when issues arise. Thank you again for the great service! Pros Easyship helped us resolve our issue quickly and professionally. We're very happy with the service and appreciate the reliable support. Cons We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward. Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! BW Beverley W. Manager Media Production Used the software for: I used a free trial ### "Amazing customer support!" October 10, 2025 5.0 Easy and excellent. It makes all my shipping headaches disappear and is backed up by excellent support! Pros Really helpful support team! From the moment I expressed an interest, I could talk to. a person who answered my questions and help with the set-up process.When I had a query regarding a shipment, \[sensitive content hidden\] helped me quickly and sorted out the problem, reverting to me when it was all done. I have not experienced such great customer care in a long time! Cons I guess that the part I like least is that my PRO trial expires in a few days and then I have t pay the subscription, but it will be worth it Review Source Response from Easyship October 14, 2025 Thank you for choosing Easyship! LL Lilian L. Founder Design Used the software for: 2+ years ### "Helpful customer service \[sensitive content hidden\]" March 5, 2025 5.0 So far the platform is good and I was lucky when I had a problem with my parcel, customer service \[sensitive content hidden\] was super helpful. Pros This customer service \[sensitive content hidden\] is super good and detailed to help me. Highly recommeded! Cons I wished they have chat support for basic customers Review Source Response from Easyship March 6, 2025 Hi Lilian, Thanks for choosing Easyship! We're here to help you every step of the way and if you need any assistance, please don't hesitate to contact us anytime. GB Geo B. owner Arts and Crafts Used the software for: I used a free trial ### "shipping a parcel to Hong Kong" October 9, 2025 5.0 Easy and secure to ship a parcel internationally at reasonable price. i had the option to choose from many carriers, based on their star rating, tracking ability, and price. Pros \[sensitive content hidden\] from customer service helped me resolve the label generating issue. once i got familiar with your SW. It was easy to navigate around my online account to ship a parcel to Hong Kong. Thank you \[sensitive content hidden\] ! Cons it takes a bit of time to get familiar with your SW. Also, i had to engage with customer support to resolve my issue. That said, \[sensitive content hidden\] from customer service was a pleasant professional to work with. She solved my issue very quickly. Review Source lZ levae Z. baking fresh sweets Retail Used the software for: Less than 6 months ### "Great Support with Room for Courier Improvements" May 3, 2025 5.0 Overall, my experience with Easyship has been positive. The platform is user-friendly, and the support team is responsive and helpful. While there have been occasional delays with couriers, I appreciate how quickly the team steps in to assist. It’s been a reliable tool for managing my small business deliveries. Pros The support team is fast to respond and genuinely helpful I always feel supported when issues come up. Cons Some courier delays happen despite the estimated delivery times, which can be stressful when sending perishable items. I wish there was more consistency and better handling of urgent shipments. Review Source Response from Easyship May 7, 2025 Thanks for choosing Easyship! RT Raymond T. Account Manager Biotechnology Used the software for: 1-2 years ### "Awesome service" January 4, 2025 5.0 awesome experience overall and the support reps are helpful Pros easy to use and easy to understand the interface. Cons none for now. I will let you know if there are any issues Review Source Response from Easyship January 8, 2025 Thank you for choosing Easyship! JL John.L L. Manager Apparel & Fashion Used the software for: 2+ years ### "Review/Survey" October 25, 2024 4.0 It's not bad; the overall experience is still good. The email response for missed/no-show pickup is fast. Pros Easy to use, Easy to book. Easy to hook link. Cons Subscription, no live chat, no choice of preferred shipper, unable to remove Singpost from the selection. Review Source Response from Easyship November 4, 2024 Hi John, Thanks for the feedback and we've passed this on to our team. If you have any questions about the platform, please don't hesitate to reach out to us at support@easyship.com. 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