--- title: "Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Easyship the right Shipping solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170399/Easyship/reviews/" page_type: "reviews" language: "en" --- Easyship 4.4 (284) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Easyship Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews LO Lola O DirectorLuxury Goods & Jewelry, Self-employedUsed the software for: Less than 6 months. “I also really appreciated how intuitive the platform is once set up - being able to compare courier services, pre-pay duties, generate labels quickly and customise elements like tracking emails and signatures made the process feel very professional and streamlined.“ May 23, 2026 HC Helen C Sole ProprietorRetail, Self-employedUsed the software for: More than 2 years. “I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo".“ November 14, 2025 MV Matt V E-commerce ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful.“ June 2, 2026 GD Greg D CEOBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Basic items such as ability to add markup to shipping prices or even correct information on the tracking page do not exist.“ January 17, 2025 Yifan C CEOImport and Export, Self-employedUsed the software for: Less than 6 months. “Easyship provides strong operational support across onboarding, customer service, and warehousing. While the contract structure could be more flexible for small businesses, the service quality itself has been reliable and supportive.“ December 2, 2025 Matthew S CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Paid for shipping with pre-paid duties in Nov 2024 shipped and package is held by customs for non-payment of duties no help provided, 3 months later no package customs lists as "abandoned" and I will not get it returned.“ January 9, 2025 MV Matt V E-commerce ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify.“ June 2, 2026 CY Cesar Y Project ManagerTranslation and Localization, 2 - 10 employeesUsed the software for: I used a free trial. “With so many carriers and automation rules, it can feel a little overwhelming for a first-time user.“ March 13, 2026 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kenneth A. Owner Education Management Used the software for: Less than 6 months ### "Easy @ EasyShip" May 30, 2026 5.0 Pros \[sensitive content hidden\] did a very good job helping to reduce shipping costs for my new business AndersonsAsimovBooks.com and via AbeBooks. Cons Nothing went wrong as I was coached online to make the upgrade work. It was easy with a little support Review Source Response from Easyship June 2, 2026 Thank you for choosing Easyship! AB Adrian B. MANAGER Alternative Medicine Used the software for: 2+ years ### "My opinion about Easyship, after 6 years of using this service/app." October 12, 2025 4.0 It is good, I noticed that Easyship tried to improve the overall appearance of the client's dashboard, the features, and the shipping options offered at checkout. Pros In most cases, it offers good price options compared to Shopify, Walmart, and occasionally Amazon. Label printing is easy, as is the payment for the labels. Customer support is relatively prompt; unfortunately, the time zone difference sometimes presents an issue. In my case, thanks to \[sensitive content hidden\] , who handled one of the (many) cases when the carrier (FedEx) charged additional amounts for imaginary/untrue product weight and dimensions. Cons It has little negotiation power with carriers like FedEx, which, in several cases, "invented" product weights and dimensions and charged significant amounts retroactively. Unlike Amazon, Shopify, Walmart, and eBay, which have never faced the negative issues artificially created by FedEx, it seems that Easyship can't do much to prove the client is right. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Easyship Because we use multiple channels and shops to sell online Review Source Response from Easyship October 13, 2025 Thank you for your feedback and taking the time to leave us a review. MP Max P. Sales Manager Apparel & Fashion Used the software for: Less than 6 months ### "Saving us time and money" June 17, 2026 5.0 An excellent shipping solution backed up with great customer support which has saved us a great deal of time and revenue. Pros The benefits I have seen utilising Easyship is the volume discounts offered in comparison to other providers. The Customer Support has been fantastic whether through our dedicated account manager or though their 24/7 chat function. Cons So far there has not been a bad experience whilst utilising the service and in the one incident of HS Codes not registering, this was rectified in minutes. Switched from [Parcelhub](https://www.capterra.com/p/137133/Parcelhub-Shipping-Software/) Pricing was the key decision making factor in switching to Easyship Review Source Response from Easyship June 22, 2026 Thank you for choosing Easyship SB Samuel B. owner Retail Used the software for: 1-2 years ### "Garbage software and an even worse company!" June 24, 2025 1.0 This was supposed to save us time and money, yet it did neither. Overall the experience was horrible. Their software created problems where none existed. It wouldnt import shipping details from eBay or Etsy, so we had to limit shipping on those sites to only 1 singular service, then create a shipping rule to force that service to apply always. For our site, it would randomly change the customer selected shipping service because their software thought there was a better alternative. What? In the end it took 20 different shipping rules to properly display the selected services. Did that fix it? No. The rates displayed for USPS were incorrect, sometimes cheaper than it should be and sometimes more than it should be. I dont know how any company could use their service. It is simply unreliable, gave incorrect rates and often created more issues than it solved. You would be better served to light you money on fire than to spend it with these crooks. Go with ShipStation instead. Everything works and its simple to set up. You also dont have to filter out every carrier known to man like EasyShip requires. Its the difference between a software setup with the end user in mind versus a software set up with trying to show your tech friends you can add a cool feature, even if it doesnt work, its pretty. Pros The interface was easy to navigate and provided a bunch of data. The problem is the data was often wrong. Shipments that had been delivered still showed in transit. It was endemic of the larger problem plaguing this company, that nothing worked with any consistency, making it impossible to trust the data you were seeing. Cons Everything else. Nothing worked correctly. We had to add so many shipping rules just to squeeze out some functionality with the platform. Whenever an issue would arise, we would reach out to support for a solution. Most times we never got a solution, only a band aid to make it function, which often would break something somewhere else. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship The features they claimed their software could do led us to them. In addition the fees were minimal. Within a year the important features were moved to the higher tier plans, and nothing worked with any regularity. We left with 5 open job tickets for issues that will probably never be resolved. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) Excessive fees and reliability got to be too much. Review Source Response from Easyship June 26, 2025 Hi Samuel, Our team have reached out to you regarding this issue to help find a resolution. You can also get in touch with us at support@easyship.com GM Gemma M. GPO Health, Wellness and Fitness Used the software for: I used a free trial ### "Good Service, Great Value" May 26, 2026 5.0 Pros Great value for money esp. international parcels. Good customer service from Srinibha. Recommend Easyship. Cons Validation of ID takes a bit of time - but good to see in truth. I dropped off my parcel after printing labels. Worked great. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Easyship Value for money. Able to compare different couriers. Review Source Response from Easyship June 3, 2026 Thanks for choosing Easyship! MS Mohammad S. Software Architect Automotive Used the software for: Less than 6 months ### "Great platform for Shipping solutions." September 23, 2025 4.0 My overall experience with Easyship was very positive, largely due to their outstanding technical support. The support team was both patient and knowledgeable, consistently ensuring that any issues I encountered were fully resolved. Pros I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently. Cons However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I found Easyship has better back-end/front-end design. It's less expensive than ShipStation. Review Source MV Matt V. E-commerce Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable International Shipping Solution for Shopify" June 2, 2026 5.0 We use Easyship specifically to manage international shipments for our EU 3PL operations, and it has been a reliable solution for our needs. The Shopify integration works smoothly, making it easy to route orders and manage international shipping requirements without adding complexity to our fulfillment process. The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful. Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify. Pros Easyship has made it much easier for us to manage international shipments to our EU 3PL directly from Shopify. The integration is straightforward, reliable, and provides clear visibility into our international fulfillment process. We especially appreciate how it simplifies shipping logistics and helps us efficiently coordinate orders between our store and our European fulfillment partner. Cons We have had a positive experience overall. The only area for improvement would be additional reporting and visibility tools for monitoring international shipments and fulfillment performance across multiple regions. Otherwise, the platform has met our needs well. Review Source Response from Easyship June 5, 2026 Thank you for choosing Easyship! LO Lola O. Director Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Excellent onboarding support for international shipping" May 23, 2026 5.0 Overall, my experience has been very positive. Easyship has made international shipping far more accessible for my business, and the onboarding support from \[sensitive content hidden\] was genuinely exceptional. She was knowledgeable, responsive, reassuring and took the time to walk me through the setup properly rather than rushing the process. As a growing brand, having that level of support made a huge difference and gave me much more confidence shipping internationally for the first time. Pros The onboarding experience was excellent, especially thanks to \[sensitive content hidden\] . As a small luxury eCommerce brand shipping internationally, I had a lot of questions around duties, courier options, insurance and setup. \[sensitive content hidden\] explained everything clearly, was incredibly patient, and made the entire process feel much less overwhelming. I also really appreciated how intuitive the platform is once set up - being able to compare courier services, pre-pay duties, generate labels quickly and customise elements like tracking emails and signatures made the process feel very professional and streamlined. Cons Nothing major so far - there was a slight learning curve as a first-time international shipper, but the onboarding support made the process much easier to navigate. Review Source Response from Easyship June 1, 2026 Thank you for choosing Easyship! KD Kashuen D. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "Best shipping 3rd party in the market" June 5, 2026 5.0 Excellent experience with Easyship. It's easy to use and a lot of shipping company to choose from. I like all of those companies with good tracking information. Pros Super fast respond to question that I have regarding printing shipping label. They have the best price I can find in the market. Cons Their FedEx 2nd shipping is not as cheap as Etsy. But there are many good options to choose from though. Review Source Response from Easyship June 9, 2026 Thank you for choosing Easyship! GP Greg P. Sales Manager Arts and Crafts Used the software for: 1-2 years ### "Answer to my issue resolved!" May 29, 2026 5.0 Despite not answering my first question completely, Easyship followed up with me to see where they could address my concerns. After a follow up, and more detailed explanation of my issue, Easyship was able to provide me with an answer that made sense. Pros Easyship was able to receive my request and follow up on it in a timely manner. They included their research team in their efforts to deal with my issue. Cons My first query was not fully answered, in my opinion. I was left frustrated, as I was unable to login to my account. Review Source Response from Easyship June 1, 2026 Thank you for choosing Easyship! JM John M. Game Designer Retail Used the software for: 6-12 months ### "Outstanding Support That Made Fulfillment Feel Manageable" February 25, 2026 5.0 Overall, my experience with Easyship has been very positive, largely due to the quality of support. \[sensitive content hidden\] played a huge role in making what could have been a stressful fulfillment setup feel smooth and well-managed. She was proactive, dependable, and genuinely invested in making sure things went right. Having that level of personal support made a significant difference and gave me confidence throughout the process. Pros The standout for me was the level of hands-on support from \[sensitive content hidden\] . She was incredibly present, responsive, and knowledgeable throughout the entire fulfillment setup process. From onboarding to execution, she consistently took the time to explain options, flag potential issues early, and make sure everything was set up correctly. It felt less like using a platform and more like having a true partner guiding the process. Cons The platform itself has a lot of depth, which can feel a bit overwhelming at first. With that said, this was largely offset by the excellent support - \[sensitive content hidden\] made the learning curve manageable and was always available to clarify or step in when needed. Review Source Response from Easyship March 17, 2026 Thank you for choosing Easyship! TL Teresa L. Owner Retail Used the software for: 1-2 years ### "Excellent customer service that is well above average, low cost ship labels, easy interface." November 3, 2025 5.0 Excellent customer service that is well above average, and easy interface and a stable of lower cost prices for couriers compared to other 3rd party platforms.. Pros EasyShip's custmer service is top notch. Their customer service far surpasses countless platforms across many different spectrums. And their interface is very easy to learn. I was fortunate to have \[sensitive content hidden\] for support and \[sensitive content hidden\] is top shelf. Really helps and is extremely knowledgeable. I've had nothing but positive experiences with other reps I've worked with as well. Cons I wish they had my HTS code because I have to use a specific HTS code. They're HTS code doesn't pull up enough. Review Source Response from Easyship November 4, 2025 Thanks for choosing Easyship! CY Cesar Y. Project Manager Translation and Localization Used the software for: I used a free trial ### "Navigating Complex Logistics: How \[sensitive content hidden\] and Easyship Saved the Day" March 13, 2026 5.0 My experience with Easyship has been excellent, particularly when it comes to handling complex international logistics. While the platform is powerful and automated, the real value appeared when we faced a difficult shipment. \[sensitive content hidden\] stepped in and was a total lifesaver—she coordinated directly with the management and logistics teams to ensure everything was delivered successfully despite the hurdles. It is rare to find a service that combines such advanced technology with such dedicated, human support. Highly recommended for any business shipping globally Pros I had a critical international shipment that was becoming quite complicated, but \[sensitive content hidden\] from the Easyship team was an absolute game-changer. She stepped in, coordinated directly with the logistics and management teams, and provided constant support throughout the entire process. Despite the initial hurdles, she ensured a successful delivery. It’s rare to find this level of dedication and problem-solving. Huge thanks to \[sensitive content hidden\] for her professionalism! Cons The platform is incredibly powerful, which means there is a bit of a learning curve at the beginning. With so many carriers and automation rules, it can feel a little overwhelming for a first-time user. However, once you get the hang of it, the efficiency is worth the initial effort. Review Source Response from Easyship March 27, 2026 Thank you for choosing Easyship! DY Dano Y. Admin Consumer Goods Used the software for: 1-2 years ### "Customer service resolves issues and replies quickly." October 31, 2025 5.0 Pros The customer service team at Easyship is highly responsive and quick to resolve issues. They keep me well-informed of my problem's status. All my inquiries to date have been successfully resolved, and the staff is friendly and cooperative. Cons So far, I have no complaints about Easyship customer service. Their website structure is simple and easy to use. They also provide a guided tour to show you how to use it whenever they update the website. Review Source Response from Easyship November 6, 2025 Thanks for choosing Easyship! KB Kim B. Logistics Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kim team feedback" June 23, 2025 5.0 The overall experience is alright, the visibility is good, and the rate is competitive, most features are user friendly. Pros quick reply - Customer service standby always clear statement for the answer - will give the options for solutions Cons don't have mature automatic return label generation feature right now, if it can enroll the service can helps a lot Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! MG Marc G. Office Management Computer Hardware Used the software for: 1-2 years ### "Simply send packages with excellent support." May 5, 2025 5.0 We've been using EasyShip for some time to ship our products. It provides a good overview of the packages sent, and the statistics allow you to get a good overview of your shipments. The support team is also always very friendly and quick to respond. The problem is usually resolved within a few minutes. Pros Easy to use. Reliable label creation. Good prices. Very fast support that helps you effectively. Cons Nothing. There are almost no problems with EasyShip. Very rarely, minor bugs occur that disappear after reloading the page. Review Source Response from Easyship May 7, 2025 Thanks for choosing Easyship! CB Cyril B. CEO Machinery Used the software for: I used a free trial ### "Promising but still a few bugs" October 22, 2025 4.0 For now I am using the test period so until now it looks promising, but we still have bugs. Still a few glitches on the french version to be corrected Pros Simplicity of use and aggregated shipment of my company. The fact that I can have more than one carrier and choose from them. Cons There are still a few bugs I reported, but I was told they are working on it. Support ( \[sensitive content hidden\]) was of high quality and understood my issues right away. Review Source Response from Easyship October 30, 2025 Thank you for choosing Easyship! jM juan M. Marketing Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support!" June 13, 2025 5.0 We had a few issues with shipment adjustment charges, and while the situation was frustrating at first, I want to highlight the exceptional customer service we received from the Easyship team. They handled our concerns with professionalism, communicated clearly throughout the process, and ultimately resolved our claims fairly and to our satisfaction. We truly appreciate their support and the attention given to our case. It’s reassuring to know that Easyship stands behind their users when issues arise. Thank you again for the great service! Pros Easyship helped us resolve our issue quickly and professionally. We're very happy with the service and appreciate the reliable support. Cons We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward. Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! GC Geoff C. General Manager Entertainment Used the software for: 2+ years ### "MCDM Productions" March 31, 2025 5.0 Good automation, responsive customers service. Pros The Shopify and Backerkit Integration are important to streamlining our shipping process between our web-store and crowd funders. Cons Took a while to figure out the process for international shipping with DPP. Review Source Response from Easyship April 2, 2025 Thanks for choosing Easyship! LL Lilian L. Founder Design Used the software for: 2+ years ### "Helpful customer service \[sensitive content hidden\]" March 5, 2025 5.0 So far the platform is good and I was lucky when I had a problem with my parcel, customer service \[sensitive content hidden\] was super helpful. Pros This customer service \[sensitive content hidden\] is super good and detailed to help me. Highly recommeded! Cons I wished they have chat support for basic customers Review Source Response from Easyship March 6, 2025 Hi Lilian, Thanks for choosing Easyship! We're here to help you every step of the way and if you need any assistance, please don't hesitate to contact us anytime. FC Fang C. Self Employed Outsourcing/Offshoring Used the software for: 1-2 years ### "Great Service" May 24, 2025 5.0 It's always been great, but just for the miscommunication recently regarding a shipment, but it has been handled well Pros Great comparable prices and different shipping companies consolidated in 1 platform, it allows me to have different options Cons There is nothing I can think of currently, it's currently my number 1 website for shipping and will continue to use so Review Source Response from Easyship May 29, 2025 Thanks for choosing Easyship! JD Joep D. Director Non-Profit Organization Management Used the software for: I used a free trial ### "FIrst impressions (not familiar yet with most features)" June 18, 2025 5.0 Easyship really tries to help. I have a good feeling about it. I would love to dive deeper in the feature list of Easyship later on. My priority however is first to find out the solution for paying customs in Kenya. Pros I was called by international call with the request to leave a review. I like the name. I think it is a platform for various couriers and that feels like a useful tool. Great for having administration overview of shipments. Cons It is still hard to figure out how to pay custom fees for Kenya in advance or how I can pay them afterwards and how I can make sure that it doesn't cause significant delay of the delivery of the package. Review Source Response from Easyship June 20, 2025 Hi Joep, Thank you for your feedback, we've passed this on to our team and they'll be in touch with you on more information about custom fees. Thanks for choosing Easysip! FZ Frank Z. Sales Electrical/Electronic Manufacturing Used the software for: 2+ years ### "very very satisfied" February 25, 2025 5.0 Pros responsiveness in solving my problemssssss Cons limit my account without any notification in advance Review Source Response from Easyship March 4, 2025 Hey Frank, Thanks for choosing Easyship! RT Raymond T. Account Manager Biotechnology Used the software for: 1-2 years ### "Awesome service" January 4, 2025 5.0 awesome experience overall and the support reps are helpful Pros easy to use and easy to understand the interface. Cons none for now. I will let you know if there are any issues Review Source Response from Easyship January 8, 2025 Thank you for choosing Easyship! AJ Avery J. Owner Retail Used the software for: Less than 6 months ### "\[sensitive content hidden\] is awesome! " May 13, 2025 5.0 It's been great so far, it's definitely worth it. I thought I would try it for a month, but I'm looking at it long term now. Pros \[sensitive content hidden\] is a wiz! She helped me patiently and like a true professional! Cons It's all good, no cons! I had an issue early on, but it's been resolved Review Source Response from Easyship May 14, 2025 Thanks for choosing Easyship! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.