--- title: "Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Easyship the right Shipping solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170399/Easyship/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-10" --- Easyship 4.4 (290) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 10th, 2026 # Reviews of Easyship Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews LO Lola O DirectorLuxury Goods & Jewelry, Self-employedUsed the software for: Less than 6 months. “I also really appreciated how intuitive the platform is once set up - being able to compare courier services, pre-pay duties, generate labels quickly and customise elements like tracking emails and signatures made the process feel very professional and streamlined.“ May 23, 2026 HC Helen C Sole ProprietorRetail, Self-employedUsed the software for: More than 2 years. “I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo".“ November 14, 2025 MV Matt V E-commerce ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful.“ June 2, 2026 GD Greg D CEOBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “Basic items such as ability to add markup to shipping prices or even correct information on the tracking page do not exist.“ January 17, 2025 Yifan C CEOImport and Export, Self-employedUsed the software for: Less than 6 months. “Easyship provides strong operational support across onboarding, customer service, and warehousing. While the contract structure could be more flexible for small businesses, the service quality itself has been reliable and supportive.“ December 2, 2025 Matthew S CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Paid for shipping with pre-paid duties in Nov 2024 shipped and package is held by customs for non-payment of duties no help provided, 3 months later no package customs lists as "abandoned" and I will not get it returned.“ January 9, 2025 MV Matt V E-commerce ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify.“ June 2, 2026 Jd Joep d DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: I used a free trial. “It is still hard to figure out how to pay custom fees for Kenya in advance or how I can pay them afterwards and how I can make sure that it doesn't cause significant delay of the delivery of the package.“ June 18, 2025 ## Showing most helpful reviews Showing 1-25 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use corinne S. Personal Sports Used the software for: I used a free trial ### "First rate customer service " October 6, 2026 5.0 Excellent . Would definitely recommend and use again to ship to Dubai. Website was a little trivky at first but i had contact immediately from support team who suggested for personal shipping i should get in touch instead of using the commercial service. Pros Customer support was first rate. In particular Abhijith Mohan. Very quick to respond to queries and helped me get the delivery completed when there was an issue. Excellent service Cons Took a little longer to get delivered than advertised but i felt still value for money it was still very good. Review Source Quincy N. University of Toronto Student Information Technology and Services Used the software for: I used a free trial ### "Excellent Customer Support & Great International Shipping Rates" August 20, 2026 5.0 Overall, my experience with Easyship has been very positive. This was my first time using Easyship for an international shipment, so I had quite a few questions and was nervous about making a mistake with customs documentation. I was also very impressed by Easyship's international shipping rates. I was comparing different shipping options for a package going to Israel, and other companies were quoting me prices in the range of $450–$750 CAD or more. Easyship was able to provide a shipping label for around $360 CAD, which was a significant difference and made Easyship a much more attractive option for me. Pros The customer support was excellent. From the moment I signed up, I received friendly, welcoming emails from \[sensitive content hidden\], who introduced themselves, offered their assistance, and made me feel welcome as a new user. Their communication was polite and professional, and it was reassuring to know that help was available if I needed it. I want to point out that I had a great experience with Aishwarya S, who was very patient, professional, and helpful when I had questions about my first international shipment. She took the time to explain the commercial invoice, customs documentation, and UPS shipping labels and helped put my mind at ease. She was also the one who reassured me that everything I did was fine and helped clarify currency conversion for me on invoices for international packages. Cons The commercial invoice and currency conversion initially caused some confusion for me. The invoice for shipping internationally displayed the value in the destination currency, and I initially thought the amount was incorrect because I was expecting to see the value in CAD. It would be helpful if the currency and conversion were more clearly indicated on the invoice. Switched from [StallionApp](https://www.capterra.com/p/10055769/StallionApp/) Stallion Express couldn't ship a product from Canada to Israel, so I came here which Easyship was able to provide. Review Source Sébastien T. CEO Retail Used the software for: 2+ years ### "The worst strategic choice an e-commerce business can make" October 1, 2026 1.0 Pros When Easyship works, it is convenient. When something goes wrong, resolving even a basic shipping issue can consume an unreasonable amount of time. Cons After more than a year of repeated problems, I can no longer recommend Easyship to any serious e-commerce business. We’ve dealt with accounts unexpectedly blocked, valid payment cards rejected because of Easyship’s own payment system, label-generation failures, and international shipments getting stuck or lost in their routing network. One shipment to Australia was never delivered after getting stuck in the USPS/ePost Global process in Carol Stream, IL. We had to refund the customer ourselves. Now another shipment to Saudi Arabia is showing a disturbingly similar problem. We also currently have a domestic USPS package missing for more than two weeks, with no resolution despite repeated escalations. And the support experience is always the same: Problem → generic answer → escalation → promise of an update → silence → chase Easyship again → silence I have wasted an unbelievable amount of time dealing with Easyship instead of running my businesses. If reliable fulfillment matters to your company, think very carefully before relying on Easyship. Easyship management: your own support history documents every single one of these incidents. Review Source AB Adrian B. MANAGER Alternative Medicine Used the software for: 2+ years ### "My opinion about Easyship, after 6 years of using this service/app." October 12, 2025 4.0 It is good, I noticed that Easyship tried to improve the overall appearance of the client's dashboard, the features, and the shipping options offered at checkout. Pros In most cases, it offers good price options compared to Shopify, Walmart, and occasionally Amazon. Label printing is easy, as is the payment for the labels. Customer support is relatively prompt; unfortunately, the time zone difference sometimes presents an issue. In my case, thanks to \[sensitive content hidden\] , who handled one of the (many) cases when the carrier (FedEx) charged additional amounts for imaginary/untrue product weight and dimensions. Cons It has little negotiation power with carriers like FedEx, which, in several cases, "invented" product weights and dimensions and charged significant amounts retroactively. Unlike Amazon, Shopify, Walmart, and eBay, which have never faced the negative issues artificially created by FedEx, it seems that Easyship can't do much to prove the client is right. Alternatives considered [Amazon Simple Storage Service (S3)](https://www.capterra.com/p/174285/Amazon-S3/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Easyship Because we use multiple channels and shops to sell online Review Source Response from Easyship October 13, 2025 Thank you for your feedback and taking the time to leave us a review. TM Tina M. CEO Retail Used the software for: 1-2 years ### "Easyship Customer Support Cares" November 21, 2025 4.0 Easy to use and very cost effective. Customer Support is responsive and timely. Overall using Easyship has been a great experience! Pros Easy to use and very cost effective. Customer Support is responsive and timely. I appreciate the customer support I received from \[sensitive content hidden\] earlier this week with international shipping documents that needed to be sent to customs in Poland. Cons Tracking status is no longer on the dashboard, we now have to click several links to verify delivery status. For my first international shipment I was not aware of, or alerted to, the need for customs documentation. It would be helpful to have a pop up or something alert or remind people of the need for such documents. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Pirate Ship was not as user friendly and they raised their rates after 60 days. Review Source Response from Easyship December 3, 2025 Thank you for sharing your feedback. Our team are working on this for you. MS Mohammad S. Software Architect Automotive Used the software for: Less than 6 months ### "Great platform for Shipping solutions." September 23, 2025 4.0 My overall experience with Easyship was very positive, largely due to their outstanding technical support. The support team was both patient and knowledgeable, consistently ensuring that any issues I encountered were fully resolved. Pros I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently. Cons However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I found Easyship has better back-end/front-end design. It's less expensive than ShipStation. Review Source MP Max P. Sales Manager Apparel & Fashion Used the software for: Less than 6 months ### "Saving us time and money" June 17, 2026 5.0 An excellent shipping solution backed up with great customer support which has saved us a great deal of time and revenue. Pros The benefits I have seen utilising Easyship is the volume discounts offered in comparison to other providers. The Customer Support has been fantastic whether through our dedicated account manager or though their 24/7 chat function. Cons So far there has not been a bad experience whilst utilising the service and in the one incident of HS Codes not registering, this was rectified in minutes. Switched from [Parcelhub](https://www.capterra.com/p/137133/Parcelhub-Shipping-Software/) Pricing was the key decision making factor in switching to Easyship Review Source Response from Easyship June 22, 2026 Thank you for choosing Easyship GM Gemma M. GPO Health, Wellness and Fitness Used the software for: I used a free trial ### "Good Service, Great Value" May 26, 2026 5.0 Pros Great value for money esp. international parcels. Good customer service from Srinibha. Recommend Easyship. Cons Validation of ID takes a bit of time - but good to see in truth. I dropped off my parcel after printing labels. Worked great. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Easyship Value for money. Able to compare different couriers. Review Source Response from Easyship June 3, 2026 Thanks for choosing Easyship! TG Totianyu G. Customer Service Manager Apparel & Fashion Used the software for: 2+ years ### "Makes Shipping Easy" September 1, 2026 5.0 Overall, my experience with Easyship has been very positive. The platform is easy to use and navigate, and I haven’t experienced any issues with printing shipping labels. Their customer support has also been great whenever I’ve needed assistance, and I feel the platform provides good value for the price. Overall, Easyship has made managing our shipping process simple and efficient. Pros The biggest thing I like about Easyship is how user-friendly it is. It’s easy to navigate and makes managing shipments straightforward. Cons Sometimes the more advanced settings can be a little confusing, but once you get familiar with them, it’s pretty straightforward. Review Source GM Gang M. Owner Education Management Used the software for: 1-2 years ### "The best shipping solution for business and person" September 8, 2026 5.0 easy use, and can have multiple selections of carriers with different prices. Customer service's response is quick and valuable. Pros good price, wide ranges of carrier selection, quick customer support with helpful solution. It is very user friend shipping solution. Cons So far, I have not had any cons. . Switched from [Sendle](https://www.capterra.com/p/268017/Sendle/) business was closed . Review Source GG Grega G. Director Consumer Goods Used the software for: 6-12 months ### "Great shipping service" April 4, 2025 5.0 Pros Great service, very intuitive UI, and you get good prices for the shipping labels. Support is very responsive and helpful. Cons I wish their Sandbox environment for API testing would work. We had to use the live API, which created a lot of problems since our account was blocked once we started using the API. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship Started working with them first, and since we already did a lot of API integrations, we didn't have the time to use Shippo. Review Source Response from Easyship April 8, 2025 Thanks for choosing Easyship! PG Pablo G. Shipping Ops Consumer Goods Used the software for: Less than 6 months ### "If it has your rates it will meet your needs!" March 19, 2025 5.0 Yeah, definitely some quirks, but having used a few shipping tools, If it has the rates you need its definitely one of the better tools! Pros The UI is really user friendly, and its really reactive. Cons There's a lot of unintended behavior, and it requires a bit of digging but everyones really responsive and the issues are always resolved. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Other tool was experiencing problems and needed a quick solution. Review Source Response from Easyship March 20, 2025 Thanks for choosing Easyship! GN Gareth N. Boss dog Apparel & Fashion Used the software for: I used a free trial ### "Easyship really is...Easy" February 23, 2025 5.0 very positive overall, had a good onboarding meeting, and the online chat was available when i needed it. 10/10 so far! Pros so much better than shipstation which is a nightmare. Cons nothing so far - i dont think having 'basic' and 'advanced' is useful. maybe for automated shipping things? Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) because shipstation software was messy, not intuitive and they reccomeneded terrible couriers that lost our packages. Review Source Response from Easyship February 26, 2025 Thanks for choosing Easyship! TL Teresa L. Owner Retail Used the software for: 1-2 years ### "Excellent customer service that is well above average, low cost ship labels, easy interface." November 3, 2025 5.0 Excellent customer service that is well above average, and easy interface and a stable of lower cost prices for couriers compared to other 3rd party platforms.. Pros EasyShip's custmer service is top notch. Their customer service far surpasses countless platforms across many different spectrums. And their interface is very easy to learn. I was fortunate to have \[sensitive content hidden\] for support and \[sensitive content hidden\] is top shelf. Really helps and is extremely knowledgeable. I've had nothing but positive experiences with other reps I've worked with as well. Cons I wish they had my HTS code because I have to use a specific HTS code. They're HTS code doesn't pull up enough. Review Source Response from Easyship November 4, 2025 Thanks for choosing Easyship! GP Greg P. Sales Manager Arts and Crafts Used the software for: 1-2 years ### "Answer to my issue resolved!" May 29, 2026 5.0 Despite not answering my first question completely, Easyship followed up with me to see where they could address my concerns. After a follow up, and more detailed explanation of my issue, Easyship was able to provide me with an answer that made sense. Pros Easyship was able to receive my request and follow up on it in a timely manner. They included their research team in their efforts to deal with my issue. Cons My first query was not fully answered, in my opinion. I was left frustrated, as I was unable to login to my account. Review Source Response from Easyship June 1, 2026 Thank you for choosing Easyship! KT Kristine T. Business Admin Coordinator Music Used the software for: 6-12 months ### "Good Customer Service Support" October 15, 2025 5.0 Overall, I like it because it makes managing and shipping my company’s orders straightforward, efficient, and stress-free. Pros Their customer support is impressively fast, providing timely updates and keeping you fully informed on all progress in a professional and dependable way. Cons Occasionally, multiple glitches can occur at the same time, which may disrupt the processing and timely shipment of orders. Review Source Response from Easyship October 16, 2025 Thanks for choosing Easyship! AS Allen S. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good support " April 27, 2026 5.0 Pros Good rates, customer service is great if you connect with the right person I'd say. Initially faced a few hiccups but as soon as Sruthi took over my case it was handled all smoothly. Couriers were over charging me for no reason and she helped me get the cases escalated and they finally refunded the fee. Cons Possibly faster resolutions would be better. I understand they don't operate couriers themselves but still would just be easier if faster. Review Source Response from Easyship April 29, 2026 Thanks for choosing Easyship! RW Ryan W. COO Retail Used the software for: Less than 6 months ### "Easy ship 10 out of 10" April 9, 2026 5.0 Our overall experience was fantastic all because of \[sensitive content hidden\] support walking us through the entire process! Pros The support at easy ship is outstanding!! \[sensitive content hidden\] walked us through everything step by step and was very thorough and communicative during the entire process. Cons Process implementation. But still was not bad at all. It took a few days to go through the whole process, but in the end it was all worth it. Review Source Response from Easyship April 14, 2026 Thanks for choosing Easyship! JD John D. Owner Founder Consumer Goods Used the software for: 1-2 years ### "Chat Help for Shipping Issue" September 26, 2025 5.0 Very easy chat. Quick and available. Friendly and solved the problem quickly. It's not the first time that it has gone well with the customer service Pros Great Customer service. Good rates. Very little downtime. Easy to use interface. Good Prices. I recommend. Cons This is a human but it is all I want to say. Sometimes glitchy software, but the customer service is stellar! Review Source Response from Easyship September 29, 2025 Thank you for choosing Easyship! BW Beverley W. Manager Media Production Used the software for: I used a free trial ### "Amazing customer support!" October 10, 2025 5.0 Easy and excellent. It makes all my shipping headaches disappear and is backed up by excellent support! Pros Really helpful support team! From the moment I expressed an interest, I could talk to. a person who answered my questions and help with the set-up process.When I had a query regarding a shipment, \[sensitive content hidden\] helped me quickly and sorted out the problem, reverting to me when it was all done. I have not experienced such great customer care in a long time! Cons I guess that the part I like least is that my PRO trial expires in a few days and then I have t pay the subscription, but it will be worth it Review Source Response from Easyship October 14, 2025 Thank you for choosing Easyship! jM juan M. Marketing Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support!" June 13, 2025 5.0 We had a few issues with shipment adjustment charges, and while the situation was frustrating at first, I want to highlight the exceptional customer service we received from the Easyship team. They handled our concerns with professionalism, communicated clearly throughout the process, and ultimately resolved our claims fairly and to our satisfaction. We truly appreciate their support and the attention given to our case. It’s reassuring to know that Easyship stands behind their users when issues arise. Thank you again for the great service! Pros Easyship helped us resolve our issue quickly and professionally. We're very happy with the service and appreciate the reliable support. Cons We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward. Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! GB Geo B. owner Arts and Crafts Used the software for: I used a free trial ### "shipping a parcel to Hong Kong" October 9, 2025 5.0 Easy and secure to ship a parcel internationally at reasonable price. i had the option to choose from many carriers, based on their star rating, tracking ability, and price. Pros \[sensitive content hidden\] from customer service helped me resolve the label generating issue. once i got familiar with your SW. It was easy to navigate around my online account to ship a parcel to Hong Kong. Thank you \[sensitive content hidden\] ! Cons it takes a bit of time to get familiar with your SW. Also, i had to engage with customer support to resolve my issue. That said, \[sensitive content hidden\] from customer service was a pleasant professional to work with. She solved my issue very quickly. Review Source FC Fang C. Self Employed Outsourcing/Offshoring Used the software for: 1-2 years ### "Great Service" May 24, 2025 5.0 It's always been great, but just for the miscommunication recently regarding a shipment, but it has been handled well Pros Great comparable prices and different shipping companies consolidated in 1 platform, it allows me to have different options Cons There is nothing I can think of currently, it's currently my number 1 website for shipping and will continue to use so Review Source Response from Easyship May 29, 2025 Thanks for choosing Easyship! JB Jim B. Compliance Manager Wholesale Used the software for: Less than 6 months ### "excellent service" February 17, 2026 5.0 excellent service, everything was fine. Nothing to complain about. I strongly recommend Easyship for shipping. Review Source Response from Easyship February 23, 2026 Thanks for choosing Easyship! MM Mike M. owner Retail Used the software for: Less than 6 months ### "Great customer service " March 19, 2025 5.0 My overall experience is very positive. I like that issues are taken seriously by customer service and addressed expediently. Pros Great customer service and assistance. I had in issue with an order and was able to get compensation for it being lost and not delivered. Cons Overall I am happy with the service. I don't have any complaints right now Review Source Response from Easyship March 20, 2025 Thank you for choosing Easyship! 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