# Page 2 | Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Easyship the right Shipping solution for you? Explore 278 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170399/Easyship/reviews --- Easyship 4.3 (278) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Easyship ## Showing most helpful reviews Showing 26-50 of 278 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Computer Hardware Used the software for: 1-2 years ### "Easyship Review" March 10, 2026 5.0 Overall my experience has been great. I love that they have set up a customer services specialist to help me out with my random questions and support me. Pros Easy to use, I like the verity of carriers they use. Good automation connecting to my small business website as well. Cons Doesn't automatically have you print out commercial invoices or give instructions on international shipments. Also, I wish they allowed services other than credit cards like Paypal or other payment forms. Review Source Response from Easyship March 13, 2026 Thank you for choosing Easyship! TL Teresa L. Owner Retail Used the software for: 1-2 years ### "Excellent customer service that is well above average, low cost ship labels, easy interface." November 3, 2025 5.0 Excellent customer service that is well above average, and easy interface and a stable of lower cost prices for couriers compared to other 3rd party platforms.. Pros EasyShip's custmer service is top notch. Their customer service far surpasses countless platforms across many different spectrums. And their interface is very easy to learn. I was fortunate to have \[sensitive content hidden\] for support and \[sensitive content hidden\] is top shelf. Really helps and is extremely knowledgeable. I've had nothing but positive experiences with other reps I've worked with as well. Cons I wish they had my HTS code because I have to use a specific HTS code. They're HTS code doesn't pull up enough. Review Source Response from Easyship November 4, 2025 Thanks for choosing Easyship! Barry E. Chief Curmudgeon Import and Export Used the software for: Less than 6 months ### "Testing and Evaluation" August 26, 2025 3.0 As mentioned, I've only been playing with the website to explore and test different features. When I've had a question, reaching a HUMAN to chat with was very helpful. (I hate bots) Pros It has the potential to be very valuable to me to overcome the USA tariff issue that has just cropped up. I have NOT yet used the shipping service, as I'm in the testing and evaluation mode. Cons Some minor things with entering shipment information. A slider is used to indicate prepaid tariffs and it's not clear which position it should be in. It would be easier to determine if there were appropriate check boxes. Review Source Response from Easyship September 1, 2025 Hi Barry, Thanks for your feedback. Our team would like to assist you with how to best utilise the platform - please send us an email to support@easyship.com with your details. HC Helen C. Sole Proprietor Retail Used the software for: 2+ years ### "My Overall Experience with Easyship" November 14, 2025 5.0 I had been using this platform for a number of years, trusted it and it was my "go to" platform for deliveries/shipments which are mostly domestic (Singapore). But now I have closed my account. Pros 1)Customer Support Team : efficient, patient, understanding, responds promptly with required assistance rendered. Especially excellent support from Sunanda and even Abhijith. 2) Easy navigation and booking of shipments. 3) Good selection of couriers. Cons I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo". I had been using only my name as Sender to book and generate labels all these years. So there is this loophole that fraud cases can easily happen. Review Source Response from Easyship November 17, 2025 Thanks for choosing Easyship! MD Michael D. OWNER Wholesale Used the software for: 1-2 years ### "great customer service whenI had a problem with USPS" February 25, 2026 5.0 Pros Easy to buy shipping label and competitive prices. Easy to connect different platforms on one account. They also helped me and followed up when I had problems with USPS Cons No many options for Europe. It would be interesting to add a cheap option for long distance shipping to Europe or Australia even if longer shipping time Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) shipping by shipping i compare the price Review Source Response from Easyship February 27, 2026 Thank you for choosing Easyship! JG Jonathan G. Shipping Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Intuitive and effective shipping platform" April 23, 2025 5.0 Very positive experience, has been helpful for us to reach our shipping goals and keep track of shipments. Overall has been a good partner for our shipping needs! Pros Very easy to use software, intuitive and clear UI. Shipment creation is easy, clear, and hassle free. Provides a lot of useful shipping data for tracking shipping spend. Shipments are very easy to navigate and the search function has many different vectors. Customer service has been prompt and helpful when needed. Cons EasyShip does not support some kinds of lithium battery shipments, so if you ship lithium batteries you will have some limitations. Review Source Response from Easyship April 24, 2025 Thanks for choosing Easyship! SL Sharon L. Teacher Education Management Used the software for: I used a free trial ### "Frustration with EasyShip (it wasn't easy)" December 26, 2025 3.0 Customer service person, \[sensitive content hidden\], was terrific. He stayed through many emails, replying and trying to help from his end. He went above and beyond the normal customer service and I can't express my appreciation enough. The insurance claim, in my situation, was difficult to navigate. Pros I thought the initial process was relatively easy, however, as I tracked the package, and was given promising dates, the package never arrived. Claiming insurance has been very difficult, and I am still hoping to receive the funds owed me. Cons filing a claim when my package was disappointedly not delivered has been a nightmare, I have had to reach out several times for help. Thankfully \[sensitive content hidden\] was more than helpful through the ongoing process. I am hopeful that I will be reimbursed for the package that was never delivered. (I would have been much happier had it reached the person intended) Review Source Response from Easyship January 6, 2026 Hi Sharon, thank you for sharing your feedback. We're glad to hear that the issue was resolved with the help of your Customer Service Representative. If there's anything we can do to help with using the platform, please don't hesitate to reach out. NF Nikki F. Customer Care Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer Service was quick to assist" September 23, 2025 5.0 Pros Communication via chat was prompt and helpful. I had multiple tracking status not current and up to date and my CSR, \[sensitive content hidden\] , looked into each one and corrected as well as fixed the tracking glitch. Cons We had an issue with our tracking status updates today. My CSR, \[sensitive content hidden\] , was quick to review and correct all issues via chat Review Source Response from Easyship September 24, 2025 Thank you for choosing Easyship! KT Kristine T. Business Admin Coordinator Music Used the software for: 6-12 months ### "Good Customer Service Support" October 15, 2025 5.0 Overall, I like it because it makes managing and shipping my company’s orders straightforward, efficient, and stress-free. Pros Their customer support is impressively fast, providing timely updates and keeping you fully informed on all progress in a professional and dependable way. Cons Occasionally, multiple glitches can occur at the same time, which may disrupt the processing and timely shipment of orders. Review Source Response from Easyship October 16, 2025 Thanks for choosing Easyship! Yifan C. CEO Import and Export Used the software for: Less than 6 months ### "Great service and support" December 2, 2025 5.0 Overall, our experience has been very positive. Easyship provides strong operational support across onboarding, customer service, and warehousing. While the contract structure could be more flexible for small businesses, the service quality itself has been reliable and supportive. Pros The onboarding experience has been very smooth, and the customer support team has been excellent — always responsive, patient, and genuinely helpful. The warehouse team has also been able to accommodate our relatively complex packing and fulfillment needs, which we really appreciate. Cons The longer contract commitment feels a bit rigid for a small business. More flexible or shorter-term options would make it much easier for smaller brands in early growth stages. Review Source AH Alex H. Pirate Food & Beverages Used the software for: I used a free trial ### "Not so easyship" June 11, 2025 1.0 Awful, the most shocking customer service especially \[sensitive content hidden\], he must have been taught customer service by \[sensitive content hidden\] Pros There is not any pros, the most shocking company I have ever used, with a complete lack of communication. I cannot believe I had to give a star, it made me sick. Cons They smashed my delivery from overseas, I finally got the insurance payout approved which was paid to easyship and I am still trying to get it paid to my bank account. Switched from [Noray Htl](https://www.capterra.com/p/199977/Noray-HTL/) As dated shocking service and customer service Review Source Response from Easyship June 18, 2025 Hi Alex, I'm sorry to hear about your experience. Our team have reached out to you to help find a resolution. If there's anything I can do in the meantime, please email me at tom@easyship.com. Best, Tom, Co-founder @Easyship YL Yvonne L. hardware Construction Used the software for: 2+ years ### "honest feedback" August 4, 2025 5.0 has been using for many years to ship parcel, will continue to use as company need it to send small parcels to buyer Pros many choices of courier company to choose from, shows past records even shipment details has been very long Cons 1) sometimes got rejected, not sure is it courier company fault. if rejected, have to re-key everything again to proceed new shipment. 2) too many steps especially when u key in the weight and dimension in the first page, u need to key again at after a few page. Review Source Response from Easyship August 7, 2025 Thanks for choosing Easyship! MG Marc G. Office Management Computer Hardware Used the software for: 1-2 years ### "Simply send packages with excellent support." May 5, 2025 5.0 We've been using EasyShip for some time to ship our products. It provides a good overview of the packages sent, and the statistics allow you to get a good overview of your shipments. The support team is also always very friendly and quick to respond. The problem is usually resolved within a few minutes. Pros Easy to use. Reliable label creation. Good prices. Very fast support that helps you effectively. Cons Nothing. There are almost no problems with EasyShip. Very rarely, minor bugs occur that disappear after reloading the page. Review Source Response from Easyship May 7, 2025 Thanks for choosing Easyship! SS Sebastian S. Project Manager Photography Used the software for: I used a free trial ### "A big applause to \[sensitive content hidden\] who went above and beyond for us" May 15, 2025 5.0 Your Customer Service on the Phone is outstanding, \[sensitive content hidden\] went above and beyond Pros I had an excellent experience with EasyShip’s customer service today. \[sensitive content hidden\] provided outstanding support throughout the entire process. She was knowledgeable, patient, and incredibly responsive to every question I had. What could have been a confusing setup was made smooth and efficient thanks to her clear instructions and proactive guidance. She walked me through each step, ensuring everything was configured properly and working as it should. It’s rare to receive such attentive and professional support this days. \[sensitive content hidden\] went above and beyond, and I’m truly grateful for her help. I have signed up to a EasyShip recently, and thanks to your customer service I have a big reason I feel confident moving forward with the platform. Cons The initial set up could one a bit complicated to do alone without your assistance Review Source Response from Easyship May 19, 2025 Thank you for choosing Easyship! KB Kim B. Logistics Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kim team feedback" June 23, 2025 5.0 The overall experience is alright, the visibility is good, and the rate is competitive, most features are user friendly. Pros quick reply - Customer service standby always clear statement for the answer - will give the options for solutions Cons don't have mature automatic return label generation feature right now, if it can enroll the service can helps a lot Review Source Response from Easyship June 24, 2025 Thanks for choosing Easyship! LI Louis-Emmanuel I. Founder Accounting Used the software for: Less than 6 months ### "Awesome service" April 18, 2025 5.0 They are great. The service is very efficient and convenient. I recommend working with Easy Shop. Pros They answer very fast and are always available. They provide precise and clear information and fix any issue very quickly ! The service is top notch. Cons Nothing at all. Or maybe, since I have to write something, the look and feel of their application website could be better. But it works perfectly and that's all a seller is asking for. Alternatives considered [Packlink PRO](https://www.capterra.com/p/237062/Packlink-PRO/) Reason for choosing Easyship Because they answered faster to my demands and the other alternative I tried first didn't work right away. It needed configuration and knowing that was opaque. I didn't know if it didn't worked or if I needed to make a little setup. I tried to call them. They didn't pick up. I switched. Review Source Response from Easyship April 22, 2025 Thanks for choosing Easyship! AR Ari R. Author publisher Libraries Used the software for: Less than 6 months ### "Happy to have Easyship" October 21, 2025 5.0 it is easy to use and the support service is kind and professional.. Pros It's efficiency and cost is better than directly with the shipping companies .. Cons I didn't have any bad experience except that i didn't know or forgot I had to print and send the commercial invoice along with the parcel when sending from France to the UK with Chronopost. The parcel was returned to me. as with UPS it wasn't Review Source Response from Easyship November 3, 2025 Thanks for choosing Easyship! IW Ian W. Commercial Director Apparel & Fashion Used the software for: 2+ years ### "Easyship as a Shipping Partner " March 19, 2025 5.0 We only had a positive experience with Easyship, over the four years we having been working with them. Pros I have been working with Easyship for ~4 years and have had fantastic support from the Account Management team over that period, this is key to the efficiency of our operation. We have run many large bespoke projects, and they have always provided to necessary support to facilitate these. Inaddition really like the platform UI. Cons I have nothing negative to say about our time working with the team at Easyship, our Review Source Response from Easyship March 20, 2025 Thanks for choosing Easyship! JD John D. Owner Founder Consumer Goods Used the software for: 1-2 years ### "Chat Help for Shipping Issue" September 26, 2025 5.0 Very easy chat. Quick and available. Friendly and solved the problem quickly. It's not the first time that it has gone well with the customer service Pros Great Customer service. Good rates. Very little downtime. Easy to use interface. Good Prices. I recommend. Cons This is a human but it is all I want to say. Sometimes glitchy software, but the customer service is stellar! Review Source Response from Easyship September 29, 2025 Thank you for choosing Easyship! NB Niccolò B. COmpany owner Machinery Used the software for: 6-12 months ### "Highly suggested" September 2, 2025 5.0 Overall, I’m really satisfied. Easyship helped us fulfill our Indiegogo perks worldwide efficiently and with transparency Pros Easyship made it easy to manage global shipping from one dashboard, and their integration with Indiegogo was seamless. Cons There’s a learning curve at first, especially with customs documents, but their support team was very helpful. Review Source Response from Easyship September 3, 2025 Thanks for choosing Easyship! MC Marcia C. Designer - Owner Arts and Crafts Used the software for: 6-12 months ### "Easyship is the best option for small business shipping needs!" March 18, 2025 5.0 I am very grateful for this wonderful service! It offers the best rates for multiple couriers and shipping services and when I needed support they were fast and efficient. Thank you so much and keep up the great work! Pros I love using Easyship. It offers the best shipping rates and amazing support. Cons Some of the couriers may have incorrect shipping time estimates. Switched from [Flagship](https://www.capterra.com/p/232560/Flagship/) Best service options and rates from easyship. Review Source Response from Easyship March 20, 2025 Thank you for choosing Easyship! GC Geoff C. General Manager Entertainment Used the software for: 2+ years ### "MCDM Productions" March 31, 2025 5.0 Good automation, responsive customers service. Pros The Shopify and Backerkit Integration are important to streamlining our shipping process between our web-store and crowd funders. Cons Took a while to figure out the process for international shipping with DPP. Review Source Response from Easyship April 2, 2025 Thanks for choosing Easyship! BW Beverley W. Manager Media Production Used the software for: I used a free trial ### "Amazing customer support!" October 10, 2025 5.0 Easy and excellent. It makes all my shipping headaches disappear and is backed up by excellent support! Pros Really helpful support team! From the moment I expressed an interest, I could talk to. a person who answered my questions and help with the set-up process.When I had a query regarding a shipment, \[sensitive content hidden\] helped me quickly and sorted out the problem, reverting to me when it was all done. I have not experienced such great customer care in a long time! Cons I guess that the part I like least is that my PRO trial expires in a few days and then I have t pay the subscription, but it will be worth it Review Source Response from Easyship October 14, 2025 Thank you for choosing Easyship! TL Thibaud L. COO Consumer Electronics Used the software for: 2+ years ### "Après 3 ans d'utilisation... une catastrophe" November 25, 2024 1.0 Très mauvaise, le support client est aussi très très mauvais Pros Simple d'utilisation, globalement il y avait du potentiel Cons Publicité mensongère, cela ne fonctionnera pas si vous utilisez votre propre compte comme DHL Express + il y a énormément de bugs et ils vous forcent à envoyer leur propre interface de suivi au client qui n'est pas mise à jour en temps réel. Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) More simple and has advanced features that we needed Review Source Response from Easyship December 5, 2024 Hi Thibaud, We're sorry to hear that the platform didn't meet your expectations on this occasion. If there's anything else we can assist with in the meantime, please don't hesitate to reach out. DP Dave P. president ceo Chemicals Used the software for: Less than 6 months ### "AVOID AVOID AVOID - Up front payment, NO SERVICE" February 12, 2025 1.0 hard to describe how bad this company truly is take your money and provide no service Avoid these horrible company at all costs! Pros Nothing Horrible non existent customer service No one to talk to Cons up front payment take your money and provide NO service poor, actually no reponse charge a fee to talk to someone or ask for customer service Alternatives considered [CourierCloud](https://www.capterra.com/p/264786/CourierCloud/) Reason for choosing Easyship thought it would be good, turns out its awful Switched from [Upsales CRM](https://www.capterra.com/p/129923/Upsales-CRM/) we were misled and it was a terrible experience Review Source Response from Easyship February 20, 2025 Hi Dave, We're sorry to hear about your experience and would like to look into a resolution for you. Are you able to please share further details by sending us an email at support@easyship.com? Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.