# Page 7 | Easyship Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Easyship the right Shipping solution for you? Explore 278 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170399/Easyship/reviews --- Easyship 4.3 (278) [View alternatives](https://www.capterra.com/p/170399/Easyship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Easyship ## Showing most helpful reviews Showing 151-175 of 278 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaia D. CEO Used the software for: 6-12 months ### "Great value for money; friendly, flexible, and a good API" July 13, 2018 5.0 Pros We came to Easyship after having a negative experience with another 3PL. The Easyship experience has been a breath of fresh air in comparison. The company is constantly working to improve their product. When we've had problems or feature requests, the team has been highly responsive. The Shopify integration is incredibly easy even for a non-technical user to set up. Our team also makes great use of their API for easily pulling custom reports, doing data import, canonicalizing data, etc. Easyship's shipping rates are very competitive and their support has been top-notch. Cons There are a few areas where the feature set isn't quite as broad as we would like. For example, I wish there were more configurability around insurance. Review Source JF Jon F. Owner Wholesale Used the software for: 6-12 months ### "What a Scam" April 13, 2020 1.0 Easy ship is pay as you go, pre paid shipping. 6 months after I stopped using Easy Ship, they fraudulently charged my credit card for \[SENSITIVE CONTENT HIDDEN\]. How do thet come back and charge me for what I have already paid? It's PRE PAID!!! All shipping information was absolutely correct and paid up front. Pros easy to use, and integrated well with my selling platforms Cons It's pre paid.... but it's apparently not Review Source Response from Easyship May 5, 2020 Hi Jon, Thank you for taking the time to leave your feedback, however we must object to the points you have made. 'It's pre paid...but it's apparently not' Easyship is pre paid but on occasion, Adjustments will occur. All couriers weigh and measure parcels whilst in transit. Any discrepancy found in the weight or dimensions that you have declared on Easyship will be charged by the courier at a premium. Once Easyship is made aware of this by the courier, and on occasion this may take several months, we will inform you directly of the Adjustment fees and provide prior warning that the amount in question will be charged. In some scenarios, you also have the right to appeal the adjustment fees that the courier has levied and we will do this on your behalf when appropriate. If you do wish to dispute the Adjustment fees that have been charged, please contact us directly and we will do all we can to help you. Kind regards, Easyship JH Jamie H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Easy to use, unless you need to contact their support team. " June 30, 2020 1.0 If you can, go and use a shipper directly, do it. Pros Easy to book in functions, Easy to sync with Shopify. Cons Customer support is nonexistent - or takes 1+ weeks and many follow-ups, we've had 7+ attempts at resolving issues with parcels, refunds, software errors, syncing errors, payment charge errors - none of which were fixed within a reasonable time frame. If anything is lost, damaged, couriers don't pick up even after 2+ business days - don't expect their customer service team to even reply. I've had unauthorized charges placed on my account from a customer redirecting a shipment but no request from our end, when questioned, no response - still charged for this. There is a lot of bugs in the software, they are aware of this yet you'll still get calls from their sales team to push you to upgrade your account. Why would someone want to continue use with you when the only support you're quick to jump on board with is pushing to upgrade the account? Don't expect to get a response from their online chat support. Review Source Response from Easyship July 29, 2024 Hi Jamie, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship) Patrizio R. Managing Director - Google Certified Partner Retail Used the software for: 6-12 months ### "Easyship does a really good job overall" March 12, 2019 5.0 Pros The interface in straightforward; easy to navigate and well organised. I use it with WooCommerce and the integration was smooth, with no crashes, bugs or overloads. Easyship helps you save huge money when it comes to shipping. I run an eCommerce website that spends a fortune with Australia Post. This tool should be able to cut this cost by a 40-50%. Cons When you create a shipping, for some reason it shows only a handful of shipping options rather than all the available. But I might be doing something wrong with rules. I'm sure there's a workaround for this. Another thing I find annoying is that it is not clear what time the courier will come to your place to pick up the parcel. They usually say between 8:00am and 3:00pm. I guess you'll have to leave the goods at your front door and hope it doesn't get stolen. However, if you do a decent amount of shippings per month (I think 200/month at least), they can arrange a courier to come to you on a daily basis so you can drop all your parcels that are ready to go. Review Source JL Javier L. Warehouse Supervisor Wholesale Used the software for: 1-2 years ### "Easyship Confidence" January 16, 2023 5.0 Great TOOL. Pros this is a software that was self explanatory and it's easy to use.. Cons Sometimes the tracking numbers from international packages take a long time to update. Review Source VR Verified Reviewer Project Manager Used the software for: 6-12 months ### "Going global with Easyship is not as scary!" May 25, 2018 4.0 Ease of use, integration power and consolidation of shipping information Pros The integration has saved me hours in maintaining and keeping our customer up to date with their orders. It's great that I don't feel in the dark where the packages are exactly at just a few clicks. The shipping integration with Shopify is wonderful since it allows us to be transparent with the shipping fees. Cons Sadly, there's still a lot of improvement needed to filter invalid, incomplete and wrong addresses esp. from international orders. Hopefully they'd have this feature soon where it will not get the purchase completed until a valid address is supplied Review Source VR Verified Reviewer Founder and Managing Partner Used the software for: 2+ years ### "Great shipping software - saving tons of time!" May 31, 2018 5.0 Pros Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal. Cons To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms. Review Source CL Carson L. Founder Apparel & Fashion Used the software for: Less than 6 months ### "Intuitive and well designed software. " July 12, 2019 5.0 Having a great experience using the software to streamline our fulfillment needs. The only disappointment is the inconsistent customer support we have been receiving. There is one particular issue that we are still trying to solve, and it has been 1 month with no progress. Just hearing back the same 'we have passed this on to our tech team' over and over again. This has caused a lot of internal communication problems and delays with our customers, as we are not able to provide them with an answer of when we will be able to send them their tracking numbers. Apart from this, it has been great and I would recommend using this software. Just not yet convinced about the support. Pros The software is modern, well designed and very easy to navigate. It saved us a lot of time to create shipping labels for our customers. Also, the software is free to use, which is a great bonus! Cons If you did not turn the 'Send Customers your tracking number' option on (it is turned off in default) when you have already created the shipping labels, you would have to manually send them individually. When you have already created over 600 shipping labels, it is frustrating to send them manually, to say the least. In the 'Printing Option', there is no way to separately save the Packing List from the Shipping labels, so if you are using two types of paper (sticky for Shipping and plain for packing list), it just won't work. Review Source RD Riley D. Owner Automotive Used the software for: 1-2 years ### "EASY SHIP IS THE BEST SERVICE" February 23, 2024 5.0 Pros CHEAP AND CONVEIENT SHIPPING, LOTS OF OPTIONS Cons WHEN SELECTING TYPE OF ITEM< THERE IS NOT ENOUGH OPRTION I NEED OPTION FOR AUTOMOTIVE PARTS AND ACESSORIES Review Source Response from Easyship May 31, 2024 Hi Riley, Thank you for your positive feedback! We're thrilled to hear that you've had a great experience with Easyship. Your satisfaction is our top priority, and it means a lot to us that we were able to meet your expectations and your feedback has been shared with our team. Thanks again for choosing Easyship. Best regards, Tom Co-founder @Easyship JB Joe B. CEO Consumer Electronics Used the software for: Less than 6 months ### "Promising but needs work" May 19, 2020 3.0 Overall this can be a viable option to ship with great rates using their negotiated rates however the user panel and features lack a lot of important features if these are added or fixed it will be a great shipping option Pros Access to discounted shipping rates is very nice, easy to set up and affordable, great for shipping domestic and international Cons The user panel is very basic and needs a lot of improvements, there is no way to store addresses for future shipments, not able to enter HS codes for products shipping internationally rather choose from pre-defined categories which do not reflect the product that is being shipped, no way to enter quantities in the shipment, no way to edit labels after they have been printed. Support is none existent unless you want to wait a few days before you get a response Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Easyship It was free to use and the rates loookd very good Review Source Response from Easyship June 8, 2020 Hi Joe, Thank you for taking the time to leave your feedback. We're always striving to improve our system and the suggestions you have offered have gone straight to our Development team for further research. In terms of the speed of response from our Support team, I'm sorry for the delay in our communication. Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests. We are committed to responding to all of our customers as soon as we possibly can, and we are confident we will return to our usual, speedy response times shortly. Kind regards, Easyship Syed M. Sales and Marketing Manager Retail Used the software for: 1-2 years ### "Good idea, badly implemented" May 31, 2018 3.0 Pros availability of multiple carriers on 1 platform there are not too many pros there are not too many pros have to copy paste due to stupid 100 character min (its like putting a gun on your head to sing praises) Cons A lot of things 1) bad customer support on shipments 2) bad customer support on implementation 3) bad tracking 4) lack of response to feedbacks 5) unexplained failure in label creations 6) layout needs work 7) ESHK reference number is of little use to use, either use tracking or customer order number 8) many more issues, Review Source KS Kristine S. Co-owner and Head of Biz Dev Consumer Goods Used the software for: 1-2 years ### "Great Support" November 30, 2023 5.0 Pros While under no obligation to do so, Support went above and beyond to intercept a shipment for our company on behalf of one of our clients. This makes us, and more importantly our clients who were gifting shipments to prospective clients of their own, look really good. Cons The free version no longer supports easily formatted shipping label printing. But can't complain too much for all the no-cost value we receive. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Easyship Only needed a basic, low/no-cost shipping platform as we launched our business. Review Source JT James T. Founder Apparel & Fashion Used the software for: 6-12 months ### "Time + Effort = Money (Save it with Easyship!)" April 18, 2019 5.0 Overall, I've had a great time with them. Met a customer exec in person to get signed up and shown through the platform, have had his help when needed, and overall I haven't had a single issue that has had me questioning why I work with them. This has been a great help to me in my first e-commerce business. Pros Saves me a ton of time and effort in pricing customized shipping options for customers. Easyship takes my product list, shipping address, and product category to figure out exact shipping costs, time, and estimated taxes/duties for each customer anywhere around the world. They've saved me a massive logistics headache and help to make sure every customer gets great shipping options. The best part about it all? It doesn't cost me a dime. I still don't understand how they do it, but I'm only getting charged the rate shown to customers for shipping. Cons There's a bit of clicking around and help-desking​ necessary to getting things perfect, but they're not that much work. I've had to email a couple of times to get issues figured out, but they've been pretty good about getting back to me with explanations or fixes pretty quickly. Review Source Colin N. Co-Founder Used the software for: 2+ years ### "On stop shop shipment solution for startups" July 16, 2018 5.0 We have been implemented this solution to get extra shipment suppliers for our local and overseas shipments. Pros We most like the integration with Amazon and Ebay which make us reduce the mistake of typing error. It's easy to use and it can compare the price of different suppliers. Cons It would be grateful if it could integrate with more common eCommerce platforms like OpenCart and Yahoo Store. Review Source MK Mary K. Owner Retail Used the software for: Less than 6 months ### "EasyShip, a good basic shipping program." April 9, 2019 4.0 Very good. I started using EasyShip because I’m using Sellbrite and it doesn’t print labels in bulk. Sellbrite has EasyShip as one of their partners so I decided to try it since I do need to do multiple packages at one time. It was confusing at first, I thought I was supposed to be able to import my inventory but never could see any of my products. But that was my misunderstanding, I imports orders only and adds the products as they sell (basically just tracks package size, weight and category to declare it for customs). I didn’t have any active orders the first time I was trying to use it which is why it didn’t seem to be doing anything. A couple weeks later I tried again when I had orders and I figured out how to import orders. It doesn’t seem to transfer over the package size and weight, which I do have for the products in Sellbrite but I have to transfer that info over manually. It saves it after the first time a product sells. It doesn’t cost anything to use except what I buy in postage which the prices are comparable to what Sellbrite costs are. And it did give me a coupon for extra postage which was really great, used that up! It does multiple shipments really well. And I love how I get the file of all the invoices and all the labels and can print them all in one shot. It was a little trickier to learn, but I’m glad I did. I plan on continuing to use it. Pros It does multiple shipments at one time. Sends me the labels and invoices all in one file to print all at one time which is a great time saver. Cons A little tricky to learn to use but glad it did. It just could have bee a little clearer on what to do and expect on how to download orders. Review Source VR Verified Reviewer Founder & Director Used the software for: 6-12 months ### "Great for small businesses" May 25, 2018 4.0 Pros Great for small businesses that are unable to meet the minimum orders of courier companies. All labels are generated for us automatically and is so easy to use. Cons Sometimes, it takes too long to get a reply from Easyship if we need to urgently track down a package. Review Source Swadesh P. Marketing Manager Environmental Services Used the software for: I used a free trial ### "Great for shipping operations in a single country" July 11, 2021 5.0 Overall it's a better system. Customer support is great and helpful too, they helped me get better rates for a Fulfillment shipping order. Pros It was difficult for us properly track shipments, etc and Easyship does a way better job at this, you don't have to go out of the app for anything. Cons We have to set up accounts for operations in every country. Can't have a single account for shipping from US, UK for example, it has to be separate. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Easyship Pirateship only works with USPS and only in the US. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Shipment tracking was a pain. We had to download shipments, filter on Excel etc and use scripts to track properly! Review Source MH Michael H. OWNER Import and Export Used the software for: Less than 6 months ### "I WISH I USED ANOTHER COMPANY" April 29, 2021 1.0 The company does a horrible job of supplying correct paperwork, logistics, communication and just getting the shipment to the destination. So far about 15% are returned due to a variety of reasons if they even give a reason. They request MSDS on items that do not have one, they lose shipments, the do not supply the correct amount of invoices, and when you try to correct things it's extremely difficult to get help. Always get a message how busy they are due to covid delays \[just a broad excuse for slow poor service\]- maybe you wouldn't be so busy if you properly delivered items. Pros Somewhat easy for basic items but I can honestly say I do not like the company or their software. Extremely poor for a variety of reasons, some stated below. Cons Incorrect paperwork given. Lack of instructions for shipments. Review Source Response from Easyship July 29, 2024 Hi Michael, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship) AMD Anne Marie D. Business Developper Consumer Electronics Used the software for: 2+ years ### "The best way to automatise your shipping and focus on growth. " December 29, 2017 5.0 We save money on shipping and we have been able to sell globally thanks to the taxes and duties support. The app is free so we only pay according to our volume of sales. Pros Easyship has been of a great help and flexibility from the beginning. They have shown great flexibility and adapted to our business and shipping problematic. Customer service is very efficient and reactive. Highly recommended partner. Cons Unfortunately, origin shipping countries are limited to USA, Hong Kong and Singapore. Looking forward to have more origin countries Review Source WB William B. Store Manager Retail Used the software for: Less than 6 months ### "Thoughts on your service" April 12, 2024 2.0 Average given the service is now costing us money with overage charges and no recourse with shippers like canpar. Pros Ease of use and labels printed quickly-choice of carriers and it does generally make shipping packages easy Cons Add on charges after shipments have left by carriers so it leaves no room for shipper to adjust charges to customer as we get the upcharges 3 weeks after shipment has left to the client. Charges are up to 30% or more of initial shipment cost...even though we use scales and accurately take measurements and keep pictures of shipments . We lose money at this rate so no the system does not work if the prices quoted are not correct on your site for a retailer. Review Source Rachel N. Co-Founder Furniture Used the software for: 6-12 months ### "Shipping made easy for eCommerce Seller like us" October 15, 2018 5.0 Pros Easyship was our 1st choice when we started our ecommerce business, and till to date still with them. Their platform is easy to use and price is very competitive. It was a one-stop solution for shipping and we couldn't ask for more! As we have a few eCommerce platforms, we have no difficulty in using Easyship and consolidate our shipping delivery through Easyship. Cons It would be good to filter out delivery companies that is not able to fulfil within the time frame or unable to take care of the fragility of the products. Review Source SR Sabrina R. President Consumer Goods Used the software for: Less than 6 months ### "Easyship review" February 27, 2024 5.0 Pros I'm able to ship products to my customers for less money than I was charging them to go to USPS which helps them to decide if they want something shipped to them or not. Cons The last time I used it, the price came up as $1 more than what was originally quoted. Review Source Response from Easyship May 31, 2024 Hi Sabrina, Thank you for sharing your feedback! We're happy to hear that you've had a great experience with with the platform. If there's anything we can assist with in the meantime, please don't hesitate to reach out to our Customer Support Team. Thanks again for choosing Easyship. Best regards, Tom Co-founder @Easyship JF Jared F. Owner Retail Used the software for: 1-2 years ### "BEWARE" March 6, 2019 3.0 Poor response from support on the additional charges. I have already removed this plugin from my website and will no longer be doing business with this company. Pros Links with popular ecommerce software pretty seamlessly. Provides real-time rates\*(see below) and gives customers several options for shipping with major carriers worldwide. Cons After using this company for over a year, suddenly received numerous "residential delivery surcharges" for FedEx deliveries that occurred over the past several months. After contacting support, was told that I must pay these surcharges, even though the on-screen total at the time of payment did not reflect these charges. This is a pay-as-you-go service, so all charges should have been assessed up-front. Review Source PB Phillip B. Owner Cosmetics Used the software for: 6-12 months ### "Has Helped streamline my product shipping" July 25, 2018 5.0 Pros This service was easily integrated into my shopify store, its very competitive with its shipping rates, and they have great customer service. I liked how after singing up for the product, they stayed in contact with me until I completed a few shipping orders to make sure I didn't have questions, or have issues with the platform. Cons None so far, I have really enjoyed using the service. Only issue I had was caused by my error while attempting to complete a order that did not go through my website. Review Source FT Frazer T. Director Retail Used the software for: Less than 6 months ### "The worst Customer Service I have ever Experienced " November 24, 2021 3.0 The worst company I have ever dealt with. They never respond to any tickets raised and haven't yet closed one ticket for outstanding issues. We have now stopped using them because the service was that bad our team was frustrated Pros Easy Selection of couriers and comparison of shipping rates. Cons The integration was unreliable. Often couriers were missing and orders didnt always sync from our system Reason for choosing Easyship We didnt stay with them because of their extremely poor customer service. Review Source Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Third Party Logistics (3PL)](https://www.capterra.com/3pl-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.