--- title: "IT Glue Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IT Glue Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/170401/ITGlue/" page_type: "product" language: "en" --- # IT Glue Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IT Glue ## What is IT Glue? IT Glue is a Document Management platform built specifically for IT professionals. IT Glue is your single source of truth for all your critical IT information including SOPs, licenses, how-to guides, assets, passwords, vendors and more. Each piece of information can be linked to the others and kept up-to-date with automations, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms. ## What is IT Glue used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Document Management](https://www.capterra.com/document-management-software/)[Password Management](https://www.capterra.com/password-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 341 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Centralized secure credential management Flexible and connected asset tracking Inconsistent and limited search experience Starting price $29 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Knowledge Base / 2026 - Knowledge Management / 2026 - Managed Service Providers (MSP) / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT Glue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=IT Glue) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT Glue 4.6 (341) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $29 Per User, Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (341) Ease Of Use 4.0 (253) Value For Money 4.4 (291) Value For Money 3.9 (239) Customer Service 4.4 (286) Customer Service 3.9 (242) ## IT Glue alternatives [4.3 (201)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) ## FAQs about IT Glue Overview ### What problems does IT Glue solve? IT Glue solves scattered IT documentation, lost passwords, disconnected asset records, and slow client support by creating one searchable system for SOPs, credentials, configurations, vendor contacts, and linked assets. MSPs, help desks, system administrators, and onboarding teams benefit most by reducing troubleshooting time, access delays, and dependency on tribal knowledge. Answer based on 225 reviews Overview ### Which roles and teams benefit most from IT Glue? IT Glue is most used by IT administrators, network and systems engineers, and support teams that need centralized documentation for infrastructure, credentials, assets, and troubleshooting workflows. IT managers, service delivery leaders, and operations teams use it to standardize processes, speed onboarding, and improve service consistency, while executives rely on visibility into operational readiness. Answer based on 341 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is IT Glue built for? IT Glue is designed for small-business IT teams and MSPs, with 91% of reviewers from small businesses and 65% in Information Technology and Services. It also serves Computer & Network Security at 12%, plus Computer Networking at 4%, with lighter adoption among midsize firms at 6% and enterprises at 3%. Answer based on 341 reviews Features and Usability ### What are the key features of IT Glue? IT Glue includes core documentation management with searchable SOPs, client records, and revision history, plus differentiators like password management with OTP codes, relationship mapping between assets and documents, and PSA/RMM integrations. Buyers also highlight role-based access controls, audit logs, and flexible asset tracking for configurations and licensing. Answer based on 132 reviews Pricing ### How much does it cost and what fees or limitations are included? IT Glue starts at $29/user/month for Basic, with Select at 38 and Enterprise at 44; all standard plans require at least five users, while 1-4 user Enterprise options run 49-102. Reviewers often call it expensive, especially for smaller teams, though some say the value justifies the cost. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does IT Glue integrate with? IT Glue integrates with more than 50 third-party tools, with reviewer-confirmed connections to Kaseya VSA, Autotask PSA, ConnectWise PSA, Datto RMM, ConnectWise Automate, NinjaOne, and Microsoft 365. Its catalog also extends into MSP and network tools such as Auvik, Addigy, Atera, Cisco Meraki, and BrightGauge. Answer based on 116 reviews Getting Started and Support ### How easy is it to onboard and train a team on IT Glue? IT Glue offers live online sessions, webinars, videos, and documentation for training. Reviewers say technicians and new hires can get productive quickly with minimal training, while admins and teams designing the initial structure need more time. Setup, concepts, and certification requirements can feel demanding, especially for nontechnical users. Answer based on 30 reviews Getting Started and Support ### What customer support options does IT Glue offer, and how do users rate the experience? IT Glue offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as helpful, timely, and easy to work with, especially during issue resolution. However, others report inconsistent service, slower responses, weak onboarding follow-through, and frustration with billing or post-acquisition support quality. Answer based on 50 reviews Security ### How does IT Glue handle data security and access control? IT Glue uses granular, role-based permissions, limited client access, auditing, logging, reporting, alerts, MFA, OTP and 2FA storage, IP access filtering, secure credential sharing, and authentication requirements to protect sensitive data. Reviewers also note permission management can feel clunky, unintuitive, and limited in hierarchy, inheritance, and customization. Answer based on 49 reviews ## Who uses IT Glue? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized secure credential management 88% positive reviews out of 59 Most reviewers appreciate password management, emphasizing secure storage, controlled access, and simplified credential sharing across teams. Denuka R. Operations Manager, 2 - 10 employees. "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations." Inconsistent and limited search experience 49% negative reviews out of 45 Some reviewers find search functionality lacking, citing difficulty locating documents, inconsistent results, and challenges with folder navigation. Sajid N. Systems Engineer, 11 - 50 employees. "Search sometimes breaks and does not give intended results though I know what I am searching is in it." Flexible and connected asset tracking 89% positive reviews out of 27 Most reviewers find asset management valuable, highlighting customizable assets, easy linking, and clear relationship mapping for IT resources. Thanya G. Technology Support Associate III, 11 - 50 employees. "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts" Enhanced workflow and productivity 96% positive reviews out of 24 Most reviewers describe efficiency as a key benefit, noting streamlined workflows, improved daily productivity, and easier process management. ## Features AI summary Based on 31,543 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**48%**) IT Glue supports all three of the features reviewers rate highest: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive information, keep files organized in one place, and share documents efficiently, allowing teams to manage records with more control and work together more effectively. Secure Data Storage 4.7 (80) 81.25% of 80 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (118) 82.20% of 118 reviewers that rated this feature as important or highly important With this capability, you can centralize and organize all documentation, making it easy to store, edit, and link documents, passwords, and resources. Reviewers appreciate the intuitive interface, multi-format support, and seamless in-platform editing, though some mention search and versioning could improve. File Sharing 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Access Controls/Permissions 4.5 (108) 76.85% of 108 reviewers that rated this feature as important or highly important This aspect gives you granular control over who can view or edit sensitive information. Reviewers find the permissions model straightforward, flexible, and effective for managing access by roles or groups, though a few mention it could be more scalable and secure with added capabilities. Collaboration Tools 3.8 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Knowledge Base Management 4.6 (93) 74.19% of 93 reviewers that rated this feature as important or highly important IT Glue offers a centralized knowledge base, allowing you to easily create, organize, and access internal and client-facing articles. Reviewers indicate it streamlines information retrieval, supports sharing via My Glue, and reduces duplicated effort, but some wish for more advanced search and folder options. IT Glue 92 features ### All Features - Access Controls/Permissions: This aspect gives you granular control over who can view or edit sensitive information. Reviewers find the permissions model straightforward, flexible, and effective for managing access by roles or groups, though a few mention it could be more scalable and secure with added capabilities. - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: It helps you track who accessed or changed documents and when, supporting compliance and accountability. Some reviewers find the audit logs detailed and valuable, while others say searching logs is tedious and the interface could be improved for easier reporting. - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Checklists: An itemized to do list that can be edited as tasks are completed - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: You benefit from centralized, version-controlled document management that links to assets and supports easy updates. Users think it simplifies collaboration, uploading, and organizing documents, but some report the search function is limited and the interface could be more modern. - Document Review: Review and analyze existing information across documents - Document Storage: With this capability, you can centralize and organize all documentation, making it easy to store, edit, and link documents, passwords, and resources. Reviewers appreciate the intuitive interface, multi-format support, and seamless in-platform editing, though some mention search and versioning could improve. - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Encrypted Password Storage: Passwords are stored in an encrypted format - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For the IT sector: Specifically developed for the IT sector - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: IT Glue offers a centralized knowledge base, allowing you to easily create, organize, and access internal and client-facing articles. Reviewers indicate it streamlines information retrieval, supports sharing via My Glue, and reduces duplicated effort, but some wish for more advanced search and folder options. - Knowledge Library: A repository of previously used/received RFP questions with responses - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (341) 4.5 Based on 341 reviews ## Pricing Value for money 4.4 (291) [View pricing plan details](https://www.capterra.com/p/170401/ITGlue/pricing/) Basic $29.00 Per User,Per Month It includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 1 Data Source - 1-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists - myITchecklists™ Templates - Flags - GlueFiles - IT Glue Academy - Vault - OTP Generator - IP Access Control - Single Sign-On (SSO/SAML) Select $38.00 Per User,Per Month It includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 2 Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists - myITchecklists™ Templates - Flags - GlueFiles - IT Glue Academy - Vault - OTP Generator - IP Access Control - Single Sign-On (SSO/SAML) - Workflows Enterprise $44.00 Per User,Per Month It includes: - Cooper Copilot for IT Glue - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - Unlimited Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists - myITchecklists™ Templates - Flags - GlueFiles - IT Glue Academy - Vault - OTP Generator - IP Access Control - Single Sign-On (SSO/SAML) - Workflows - Just-In-Time Provisioning for SSO - IT Glue API Access - Custom SSL Branding - Runbooks - Office Cloud Editor Value for money 4.4 (291) 4.4 Based on 291 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[ Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ Atera](https://www.capterra.com/p/144309/Atera/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (286) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (286) 4.4 Based on 286 reviews ## User reviews Overall rating 4.6 Based on 341 reviews Filter by rating 5(233) 4(98) 3(9) 2(0) 1(1) Mentioned topic Sorted by most recent JD Josh D. IT Support Engineer Information Technology and Services ### "Excellent Documentation Platform for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 16, 2026 Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. Pros IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. Cons The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Ian H. Technical Manager Information Technology and Services ### "IT Glue Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2026 Very good, no real issues that I've found yet. A little annoying that the search field saves the last search constantly but I can work around it. Pros Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use. Cons It has no QR code scanner for when setting up the MFA tokens in each password field. Have to use a 3rd party to get the information when other password/document systems have had it built in for years. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) Integrations mostly, though the cost saving did come into play. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Bobby A. Technical Support Information Technology and Services ### "Good tool for documentation and password management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 3, 2026 Overall, IT Glue has been a good tool for client support and documentation. It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information. It takes effort to keep updated, but when it is maintained, it saves a lot of time. Pros IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place. It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment. The password management and documentation side are probably the biggest wins, and it helps with collaboration across the team. Cons The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down. Some areas can also feel a little slow or take extra clicks when trying to quickly find something. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jude D. Owner Information Technology and Services ### "Duplicate Yourself, Then Scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2026 At the National Conference in Las Vegas, my account manager connected me with technical experts & the vision to scale just made sense. Integrations with Datto RMM, for example, made it so much easier to provide consistent support. Pros For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer. Cons It's intimidating at first glance, but with the proper integrations, it carries itself forward in terms of seeing the big picture for client environments. Good Data In = GREAT Results Out Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Thanya G. Technology Support Associate III Information Technology and Services ### "ITGlue is the best documenting tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 26, 2026 It has been great, it is my go to place to find client's information and document every single detail about our clients. Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jorge S. IT Systems Analyst Computer & Network Security ### "IT Glue: Your go to platform for password security and management." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. Pros IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. Cons One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Pricing, technology, grow, features, long term support, collaboration tools. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EH Edgar H. Service Delivery Manager Information Technology and Services ### "Review IT Glue" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 26, 2026 Pros Password management and KB organization. Stores everything in just one place, eliminating having to search info across many places. Cons Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VM Vicki M. Technology Manager of Software, Licensing, and Compliance Entertainment ### "Esteban is an outstanding team member!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. Pros Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. Cons Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) Unable to manage the way data was created and stored and searched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CN Carl N. Senior System administrator Consumer Services ### "1 easy place to manage all password and docs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 26, 2026 Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. Pros A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management Cons Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . Alternatives considered [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reasons for choosing IT Glue No plugin was needed , and easy integration with autotask Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EH Eli H. VCIO Information Technology and Services ### "Happy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2026 It’s been a positive experience as it helps me keep track of all the passwords. So I know how to get in and things aren’t lost or held in a csv. Pros Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy. Cons It requires a lot of patience to get set up. Each client requires a lot of manual entry. I hope there is a new product to put data in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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