Who Uses This Software?

IT Glue is designed for IT professionals. We focus on the managed service provider (MSP) market.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • IT Glue
  • www.itglue.com/
  • Founded 2013
  • Canada

About ITGlue

MSPs swear by IT Glue, handing it over 30 industry awards in the past two years. One look and its not hard to see why. IT Glue automates and structures the documentation you need to serve your customers. The results - 50% or more of the time your techs waste looking for information is eliminated. Reducing time waste leads to increased productivity, better customer service and ultimately, to higher margins. Sign up for a demo and find out why IT Glue is an essential part of every MSP's stack.


ITGlue Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control
  • Asset Tracking
  • Audit Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Depreciation Management
  • IT Service Management
  • License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

ITGlue Reviews Recently Reviewed!


Capterra-loader

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Cons: There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

IT Glue Captures all of our Documentation and Keeps it Secure

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of IT Glue is having the pre-build forms and integrated 'build-as-you-go' documents for users who are not very documentation oriented.

Cons: One feature we would like to see is 'live' documents. Dynamic content and documentation keeps real time documentation fluid with our clients changes and projects.

Overall: The biggest benefit is the mobility of IT Glue. Having the ability to access critical documentation from anywhere is crucial for our organization.

Capterra-loader

We recently switched to this from Confluence

Apr 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it stores information is different and makes for finding the info much quicker
The 2 way sync with our CRM really cuts down on double entry and updating
It is quick and the search is fantastic

Cons: Due to the way it saves data with "Glued" links it makes it difficult to import from other places.
A few of the terms they use for objects can take a bit to get used to.

Easy to use and setup/simple information at a glance

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to setup and use; gives a good place to see information for users/servers/devices. Would recommend for keeping track of settings as well as documents and devices.

Fixed our company's centralized documentation issues

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our company moved to their platform a couple years ago from a clunky homebrew, in-house solution (mix of file sharing and excel docs). IT Glue helped us to eliminate all that by having a centralized web accessible company wiki.

Cons: The built in search engine could use some improvement. Everyone expects something akin to Google or Bing and their search engine can only intelligently pick up strings used in document page titles.

Great product overall. Very customizable. Not just a password manager.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Product is extremely customizable. The ability to relate/link disparate items and passwords works fantastically.

Cons: The synchronization with ConnectWise feature often creates duplicate items, which can cause confusion. I would like the ability to granularly set permissions even on embedded passwords, rather than have them forced to inherit the permissions of the parent item.