# IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IT Glue the right Document Management solution for you? Explore 340 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (340) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IT Glue Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Centralized secure credential management 88% positive reviews out of 59 Most reviewers appreciate password management, emphasizing secure storage, controlled access, and simplified credential sharing across teams. Denuka R. Operations Manager, 2 - 10 employees. "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations." Inconsistent and limited search experience 49% negative reviews out of 45 Some reviewers find search functionality lacking, citing difficulty locating documents, inconsistent results, and challenges with folder navigation. Sajid N. Systems Engineer, 11 - 50 employees. "Search sometimes breaks and does not give intended results though I know what I am searching is in it." Flexible and connected asset tracking 89% positive reviews out of 27 Most reviewers find asset management valuable, highlighting customizable assets, easy linking, and clear relationship mapping for IT resources. Thanya G. Technology Support Associate III, 11 - 50 employees. "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts" Enhanced workflow and productivity 96% positive reviews out of 24 Most reviewers describe efficiency as a key benefit, noting streamlined workflows, improved daily productivity, and easier process management. ## Showing most helpful reviews Showing 1-25 of 340 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Larry R. Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Useful for Teams Trying to Track Their Tech" June 2, 2025 4.0 Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. Pros The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. Cons It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. Review Source VM Vicki M. Technology Manager of Software, Licensing, and Compliance Entertainment Used the software for: 6-12 months ### "Esteban is an outstanding team member!" May 26, 2026 5.0 Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. Pros Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. Cons Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) Unable to manage the way data was created and stored and searched. Review Source DA Drew A. Network System Administrator Information Technology and Services Used the software for: 2+ years ### "Great product that's a bit too expensive" March 21, 2025 3.0 Pros It has a lot of options for all the IT documenting you could desire. Cons It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. Review Source JS Jorge S. IT Systems Analyst Computer & Network Security Used the software for: Less than 6 months ### "IT Glue: Your go to platform for password security and management." May 26, 2026 5.0 Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. Pros IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. Cons One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Pricing, technology, grow, features, long term support, collaboration tools. Review Source IH Ian H. Technical Manager Information Technology and Services Used the software for: 6-12 months ### "IT Glue Review" June 15, 2026 4.0 Very good, no real issues that I've found yet. A little annoying that the search field saves the last search constantly but I can work around it. Pros Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use. Cons It has no QR code scanner for when setting up the MFA tokens in each password field. Have to use a 3rd party to get the information when other password/document systems have had it built in for years. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) Integrations mostly, though the cost saving did come into play. Review Source CN Carl N. Senior System administrator Consumer Services Used the software for: 1-2 years ### "1 easy place to manage all password and docs" May 26, 2026 4.0 Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. Pros A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management Cons Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . Alternatives considered [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reason for choosing IT Glue No plugin was needed , and easy integration with autotask Review Source TG Thanya G. Technology Support Associate III Information Technology and Services Used the software for: 2+ years ### "ITGlue is the best documenting tool" May 26, 2026 4.0 It has been great, it is my go to place to find client's information and document every single detail about our clients. Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations Review Source EH Eli H. VCIO Information Technology and Services Used the software for: 1-2 years ### "Happy to use " May 26, 2026 5.0 It’s been a positive experience as it helps me keep track of all the passwords. So I know how to get in and things aren’t lost or held in a csv. Pros Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy. Cons It requires a lot of patience to get set up. Each client requires a lot of manual entry. I hope there is a new product to put data in. Review Source EH Edgar H. Service Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Review IT Glue" May 26, 2026 5.0 Pros Password management and KB organization. Stores everything in just one place, eliminating having to search info across many places. Cons Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. Review Source BA Bobby A. Technical Support Information Technology and Services Used the software for: 2+ years ### "Good tool for documentation and password management" June 3, 2026 5.0 Overall, IT Glue has been a good tool for client support and documentation. It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information. It takes effort to keep updated, but when it is maintained, it saves a lot of time. Pros IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place. It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment. The password management and documentation side are probably the biggest wins, and it helps with collaboration across the team. Cons The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down. Some areas can also feel a little slow or take extra clicks when trying to quickly find something. Review Source DP Derek P. Information Systems Manager Computer Software Used the software for: 2+ years ### "IT Glue is the GOAT of information storage." February 13, 2025 5.0 It has been great; I have been using it for over 6 years now. Pros Wiki-like experience with integrations to other SaaS applications. Cons Price, it is more expensive than other alternitives. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera had issues that made it difficult for RMM. Review Source DR Denuka R. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer for IT Documentation and SOPs" December 10, 2025 5.0 Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. Pros I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. Cons The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. Review Source RG Randy G. AVP - Systems Administrator Banking Used the software for: 1-2 years ### "A useful IT documentation tool - but only use the website. " May 19, 2025 4.0 IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or PDF documents), share passwords with OTP codes, and easily add network documentation from Lucid all work very well. The downside is some of the integration features don't work - the password extension does not function and the DattoRMM integration for passwords is buggy. Pros Ease of use and features. The ability to share important information with all members of the IT staff is critical. We use it for asset information, passwords, network diagrams and knowledge base articles. Cons Can be a bit confusing to setup and integrate with other Kaseya products. The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go. The password extension does not work correctly. Review Source SS Shawn S. Senior Systems Administrator Information Technology and Services Used the software for: 2+ years ### "IT Glue solved our documentation inefficiencies" June 13, 2025 4.0 IT Glue has been great for our company. Allows our help desk guys to get up to speed quickly for resolving client needs and concerns. Pros I like how you can create relationships between items. This makes finding relevant documentation more efficient. Cons I hated the mobile app for the longest time. It finally got a revamp and has improved the usability tremendously. In our use case I haven't really found anything I hate about IT Glue. Review Source CA Craig A. National Manager, Managed Service Delivery Information Technology and Services Used the software for: 2+ years ### "Best Documentation Tool" September 17, 2025 5.0 Overall, the experience is smooth and slick. Engineers can easily find and update the information they are needing quickly. Pros Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc. Cons It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss. Review Source RT Rodolfo T. Network Admin Computer & Network Security Used the software for: 1-2 years ### "Makes documentation easy" September 16, 2025 5.0 Very happy with the product. Helps me keep track of all my clients router configurations, expirations and passwords. Pros I couldn't do my job without IT Glue. I am in and out of it all day long. Very organized and easy to use. Cons Does not automatically bring in new configurations. I have to go to integrations and match or create them. Review Source LL Lance L. Project manager Internet Used the software for: 1-2 years ### "Easy to use and fluid!" November 1, 2025 5.0 Pros Super value! Easy to use snd manage! Easily able to roll out it glue and stay organized!!!! Totally worth every penny! Cons Nothing this software is fluid snd great and knows how to make a good product! Keep it up! Loveeee ittt Review Source KK Kenneth K. CEO Computer & Network Security Used the software for: 2+ years ### "Well worth the investment!" May 29, 2025 5.0 We've been using ITG for the past 5 years with great success! When we can't access the system for some reason, it cripples our business. Pros It is a core product we use at work. Business would be difficult without it. I'm really glad we have it. Cons Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Review Source MD Matt D. Support Desk Manager Information Technology and Services Used the software for: 2+ years ### "8/10, would def recommend!" February 11, 2025 5.0 Overall it is very good. Search could be faster, but on the whole it has revolutionized our business. Pros IT Glue organizes our client data in a fantastic, searchable format that saves tons of time Cons A few things: - when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape. Super counter-intuitive - Consistency: it would be great if we could past inline images everywhere (like in passwords) and not just in certain arbitrary areas. - LAN diagrams should be larger in the preview window, lots of wasted real estate Review Source VR Verified Reviewer VoIP ISP specialist Computer Networking Used the software for: 1-2 years ### "IT Glue saving time tool" March 2, 2025 5.0 it increases my daily productivity sorting all items for each facility we assist. Pros professional CRM option helps my day by day tasks in the IT field. Cons not really having a bad comment, it pretty straight forward and easy to use. Review Source CA Cindy A. Vice President Information Technology and Services Used the software for: 2+ years ### "Great tool for documentation and password management" February 11, 2025 4.0 Good. A little bit difficult to navigate at times. Pros It's capabilities for documentation and password management Cons It can be cumbersome and there are more features available than we are using right now. Review Source JS Jacob S. Owner Information Technology and Services Used the software for: 1-2 years ### "Happy MSP and Technicians" February 10, 2025 5.0 I cannot imagine running my business without IT Glue. There is no doubt compromises would occur without it. Pros The ability to share critical passwords in a safe and audited way. Cons No folder inheritance of permissions. Could be more intuitive. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) IT Glue is the better product than IT Boost. Review Source TC Truman C. President CEO Computer Networking Used the software for: 1-2 years ### "Thorough storage of critical information" February 12, 2025 5.0 Usetr Support is critical, responsive and effective. Cons Requirement to pay additional Fees for ITGlue User Training. Should be included. Review Source DM Dave M. Technician Information Technology and Services Used the software for: Less than 6 months ### "Handy tool. Not life changing." June 5, 2025 4.0 We don't use it like we should, mostly because of some of the intergration issues. Need to find time to iron them out soon. Pros I like the management of the domain names for each client. It gives a quick summary of expiry dates and emails notices. Cons The integration between AutiTask and Datto RMM can be a bit off. The assets don't often line up. Not sure why yet. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Expenisve but good document manager" December 12, 2024 4.0 Pros Cloud Based documentation and file storage Cons Expensive, search features need a lot of work Review Source Similar Products Featured ## Related categories [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.