--- title: "IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is IT Glue the right Document Management solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170401/ITGlue/reviews/" page_type: "reviews" language: "en" --- IT Glue 4.6 (342) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of IT Glue Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews TG Thanya G Technology Support Associate IIIInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts“ May 26, 2026 BA Bobby A Technical SupportInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down.“ June 3, 2026 DR Denuka R Operations ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations.“ December 10, 2025 LP Lowell P PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text).“ February 11, 2025 lh lewis h infrastructure EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place.“ September 16, 2025 JS Jorge S IT Systems AnalystComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams.“ May 26, 2026 JS Jorge S IT Systems AnalystComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency.“ May 26, 2026 IH Ian H Technical ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “A little annoying that the search field saves the last search constantly but I can work around it.“ June 15, 2026 ## Showing most helpful reviews Showing 1-25 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Larry R. Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Useful for Teams Trying to Track Their Tech" June 2, 2025 4.0 Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. Pros The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. Cons It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. Review Source JS Jorge S. IT Systems Analyst Computer & Network Security Used the software for: Less than 6 months ### "IT Glue: Your go to platform for password security and management." May 26, 2026 5.0 Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. Pros IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. Cons One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Pricing, technology, grow, features, long term support, collaboration tools. Review Source IH Ian H. Technical Manager Information Technology and Services Used the software for: 6-12 months ### "IT Glue Review" June 15, 2026 4.0 Very good, no real issues that I've found yet. A little annoying that the search field saves the last search constantly but I can work around it. Pros Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use. Cons It has no QR code scanner for when setting up the MFA tokens in each password field. Have to use a 3rd party to get the information when other password/document systems have had it built in for years. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) Integrations mostly, though the cost saving did come into play. Review Source DA Drew A. Network System Administrator Information Technology and Services Used the software for: 2+ years ### "Great product that's a bit too expensive" March 21, 2025 3.0 Pros It has a lot of options for all the IT documenting you could desire. Cons It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. Review Source VM Vicki M. Technology Manager of Software, Licensing, and Compliance Entertainment Used the software for: 6-12 months ### "Esteban is an outstanding team member!" May 26, 2026 5.0 Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. Pros Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. Cons Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) Unable to manage the way data was created and stored and searched. Review Source CN Carl N. Senior System administrator Consumer Services Used the software for: 1-2 years ### "1 easy place to manage all password and docs" May 26, 2026 4.0 Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. Pros A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management Cons Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . Alternatives considered [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reason for choosing IT Glue No plugin was needed , and easy integration with autotask Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: Less than 6 months ### "Amazing Documentation and Management!" September 16, 2025 5.0 IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away. Pros IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members. Cons I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists. Switched from [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) We already use other Kaseya products and wanted to add documentation to our stack. Review Source JJ Jack J. IT Director Information Technology and Services Used the software for: 6-12 months ### "Amazing Product" September 16, 2025 4.0 fantastic overall product meaning its a product that is so excellent helps with process management overall Pros So intergarted with the kaseya suite meaning all the systems just glue togther making major automation Cons i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help Switched from [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) as we wanted to automate with the kaseya suite Review Source JD Josh D. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "Excellent Documentation Platform for MSPs" July 16, 2026 5.0 Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. Pros IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. Cons The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. Review Source DS Daniel S. Security Alignment Engineer Information Technology and Services Used the software for: 2+ years ### "Great IT knowledge base" August 4, 2026 5.0 The overall experience with ITglue is it gets easy to use, so long as you use it. The more you document, the better it gets. That's the threshold to get over. The initial learning curve is there, so take the trainings. Once your team is regularly updating, documenting, linking and editing, it becomes such a thing of beauty. Pros I absolutely love this product. Simple to use interface, and it does what it says it does. Store configuration information, passwords, contacts, documentation. Share it, and most importantly link the related items. The customer representatives are knowledgeable. Cons The thing to be aware of is, there aren't the most integrations available. If you have other Kaeya products (eg. datto) then you're in luck. There's no Apple Business or Google Workspace integration, but there is for Microsoft. Review Source DP Derek P. Information Systems Manager Computer Software Used the software for: 2+ years ### "IT Glue is the GOAT of information storage." February 13, 2025 5.0 It has been great; I have been using it for over 6 years now. Pros Wiki-like experience with integrations to other SaaS applications. Cons Price, it is more expensive than other alternitives. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera had issues that made it difficult for RMM. Review Source DR Denuka R. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer for IT Documentation and SOPs" December 10, 2025 5.0 Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. Pros I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. Cons The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. Review Source OT OIivier T. CTO Information Technology and Services Used the software for: 2+ years ### "Great but not yet amazing!" May 28, 2025 4.0 I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward. However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency. Pros The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast. Cons The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool. Review Source MC Marco C. System Engineer Information Technology and Services Used the software for: 2+ years ### "ITGlue: the best place to store my IT info." September 16, 2025 5.0 It's the first portal I open every day and it's where I most spend my time searching for information for gaining access to other system with credentials stored. Pros Place to store all the information related to customer assets, operations and people in a way one can easily find anything. Integration with PSA and RMM helps in getting a unique place where to store information. Cons Items referral is great and let me be able to map even complex situations. OTP for password is a great feature and let me avoid set it on a device that could be lost. Edge extension is great to pass credentials with ease to any login page. Review Source RM Robert M. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Great documentation tool!! 5 Stars. " May 28, 2025 5.0 I've used ITGlue for at least over 10 years and it's been the best tool I've ever seen for Documentation. Documentation via automation with an RMM and APIs has been incredibly useful. Pros Simplicity. It hasn't been burdened down with tons of unnecessary features and add-ons. Everything that it needs to be is there. It's also very versatile and the APIs are excellent for automation. Keeping things simple means it's fast. Cons API documentation / features / some rate limiting. Other than that, it's very solid. The simplicity is what makes it the best. Review Source lH lewis H. infrastructure Engineer Information Technology and Services Used the software for: 1-2 years ### "Amazing product, great value for money." September 16, 2025 5.0 IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data. Pros IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place. OTP Management for User accounts has been amazing. Cons Autofill from the web extension and web extension navigation is terrible and hard to navigate. browser extension could do with a rework for autofilling. Review Source LH Lisa H. Accounts Administration Information Technology and Services Used the software for: 2+ years ### "Great product. Very strong in features. " February 11, 2025 4.0 I have been very happy with the product and support. Of course there are always things that can be improved in the opinion of one user, but overall I have been very happy with it. I would love to be included in small sessions where us as the users, could show an IT Glue Team Member, some of the ways we use it and therefore how this might be improved. Pros It is a great place to store a lot of information securely. It has a lot of great features. Cons Word processing has a lot to be desired and I would love to see some tweaks to the alerting of warranty expiries. I would also like to see some additional functions and nagging features within checklists. Review Source FL Francis L. Consultant Computer & Network Security Used the software for: 1-2 years ### "An essential tool in our stack" May 29, 2025 5.0 Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had. Pros The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack Cons Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue Review Source AW Aaron W. President Information Technology and Services Used the software for: 2+ years ### "Great Tool to use for password management and documentation." February 10, 2025 5.0 Great Tool to use for password management and documentation. Pros Easy to use. Great place to store documentation. Would recommend to all MSP's. Cons Contracts!.. If your a MSP you would want this service so why do you have to be on a contract. What if you have a Part Time and when they leave you still have to pay. Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. MFA Should come up before the Password. Review Source DH Don H. Systems Administrator Information Technology and Services Used the software for: 1-2 years ### "Great Satisfaction" February 11, 2025 5.0 I've been using ITGlue at my last 2 jobs and have never had any issues with it. Pros Its great to be able to access important IT information anywhere at anytime Cons I have no cons that I can think of ever since I have used IT Glue. Review Source VR Verified Reviewer VoIP ISP specialist Computer Networking Used the software for: 1-2 years ### "IT Glue saving time tool" March 2, 2025 5.0 it increases my daily productivity sorting all items for each facility we assist. Pros professional CRM option helps my day by day tasks in the IT field. Cons not really having a bad comment, it pretty straight forward and easy to use. Review Source BL Ben L. Network Administrator Computer & Network Security Used the software for: 1-2 years ### "Does it's Job well!" February 11, 2025 5.0 It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've had to re-organize a couple times, but that's on us more than on them. Pros it's ease of use and search features. I also like that it tracks domains and SSL certificates. Cons It gives you lots of freedom to make a mess of your own documentation Review Source DA Dallas A. Client Systems Administrator Higher Education Used the software for: Less than 6 months ### "Noorda COM" February 11, 2025 4.0 Overall experience has been enjoyable to get to know the ITGlue Product. However we have not had an onboarding call to verify that what we have set up is correct and that we are actually using the tool correctly. If we could get some help in this area that would be great. I know that we have had several calls about the kaseya 365 apps. I wish the onboarding team would be as persistent as the Sales side of the Business. Pros I like the documentation and how I can associate it with a piece of equipment. Be it Network or Printers and copiers or even Our Event Schedulers. This allows me to see one dashboard and get access to things that use to take me several steps. Cons Currently I have had a chance to complete the ITGlue Training. There is a test that is Required to take at the end. I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time. Review Source DM Dave M. Technician Information Technology and Services Used the software for: Less than 6 months ### "Handy tool. Not life changing." June 5, 2025 4.0 We don't use it like we should, mostly because of some of the intergration issues. Need to find time to iron them out soon. Pros I like the management of the domain names for each client. It gives a quick summary of expiry dates and emails notices. Cons The integration between AutiTask and Datto RMM can be a bit off. The assets don't often line up. Not sure why yet. Review Source AK Alfin K. MDS Airlines/Aviation Used the software for: 1-2 years ### "Superrrrrrrr" February 1, 2025 5.0 It is dependent tool which makes task way Pros Pleased with the information structure which can make the customers some success Cons Bad interface with slow processing which makes a headache to the customer Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.