# IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IT Glue the right Document Management solution for you? Explore 331 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (331) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IT Glue Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Secure centralized password control 88% positive reviews out of 57 Most reviewers describe password management as secure, organized, and essential for storing and sharing credentials. lewis H infrastructure Engineer, 51 - 200 employees. "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place." Inconsistent and limited search tools 50% negative reviews out of 44 Some users report search functionality is unreliable, often missing documents and complicating navigation within folders. Sajid N Systems Engineer, 11 - 50 employees. "Search sometimes breaks and does not give intended results though I know what I am searching is in it." Flexible and linked asset tracking 88% positive reviews out of 26 Most reviewers find asset management valuable for linking, customizing, and centralizing all asset information efficiently. Tejas P IT Manager, 51 - 200 employees. "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." Streamlined daily IT operations 96% positive reviews out of 23 Most users comment efficiency is greatly improved, with streamlined workflows and easier daily task management. ## Showing most helpful reviews Showing 1-25 of 331 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Larry R. Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Useful for Teams Trying to Track Their Tech" June 2, 2025 4.0 Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. Pros The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. Cons It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. Review Source CR Cheri R. Professional Services Manager Information Technology and Services Used the software for: 2+ years ### "Reliable, Feature-Rich, and Easy to Use" September 16, 2025 5.0 My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. Pros IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. Cons Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) We switched from ConnectWise + OneNote to IT Glue for centralized, structured documentation with integrations, security, and search that save time and reduce errors. Review Source DA Drew A. Network System Administrator Information Technology and Services Used the software for: 2+ years ### "Great product that's a bit too expensive" March 21, 2025 3.0 Pros It has a lot of options for all the IT documenting you could desire. Cons It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: Less than 6 months ### "Amazing Documentation and Management!" September 16, 2025 5.0 IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away. Pros IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members. Cons I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists. Switched from [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) We already use other Kaseya products and wanted to add documentation to our stack. Review Source RR Richard R. Technical Support Information Technology and Services Used the software for: 2+ years ### "Online repository" June 7, 2025 4.0 Dependable online resource that can be utilized for several different aspects for clients that are supported Pros Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients Cons Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing IT Glue Connectwise knowledge base was not well integrated Review Source DS Demetrius S. COO Information Technology and Services Used the software for: 2+ years ### "I can't say enough about what ITGlue has done for our company" May 28, 2025 5.0 My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system Pros The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in Cons I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) It just made sense given the ease of use and automations Review Source BP Brittany P. Desktop Support Technician Information Technology and Services Used the software for: 2+ years ### "IT Glue: Must Have for MSP's " February 14, 2025 5.0 I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion. Pros I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access. Cons creating groups and utilizing them to assign specific access can cause issues. when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor. Switched from [ITBoost](https://www.capterra.com/p/175394/ITBOOST/) IT Glue integrates with all resources that we want to use. Review Source MS Mike S. IT Manager Information Technology and Services Used the software for: 2+ years ### "Top-Tier IT Documentation" February 11, 2025 5.0 Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial. Pros The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time. Cons Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel and MS Access are basic tools that require development and customization that we don't necessarily have the resources to keep investing in. Review Source PG Preston G. Operations Manager Information Technology and Services Used the software for: 2+ years ### "IT Glue Questionairre" February 10, 2025 5.0 I'm very happy with the overall purpose and function of what IT Glue provides for our operations. Pros The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information. It really assists with automating a large portion of information and processes we have in place for our customers, and the services we provide. With these integrations we are able to automate many tasks and processes that would take quite a bit of manual labor otherwise, by providing a secure, streamline, automated solution to keep our team nimble and flexible for our customers; giving us the ability to work on more than one problem or issue simutaneously. The time to click to get the answer is a game changer and lifesaver bar none. Cons Ability to setup MyGlue Structure and management for Customer Users. Another Con and wish, is the ability to synch with more than one PSA simultaneosly. The ability to do more automapping to exising configs for a new integration or new system that is added with integrations instead of having to make a manual mapping of a config for a customer whent the information already exists. Insted map paired configs that have the matching information and any that are not matched and fail mapped provide a list those items instead of being tasked with mapping things manually each time a new integration that requires mapping and matching to an existing config. Alternatives considered [ITBoost](https://www.capterra.com/p/175394/ITBOOST/)[Hudu](https://www.capterra.com/p/10005281/hudu/) Reason for choosing IT Glue Best overall functionality for what our needs required. Mainly integrations. Review Source JJ Jack J. IT Director Information Technology and Services Used the software for: 6-12 months ### "Amazing Product" September 16, 2025 4.0 fantastic overall product meaning its a product that is so excellent helps with process management overall Pros So intergarted with the kaseya suite meaning all the systems just glue togther making major automation Cons i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help Switched from [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) as we wanted to automate with the kaseya suite Review Source DP Derek P. Information Systems Manager Computer Software Used the software for: 2+ years ### "IT Glue is the GOAT of information storage." February 13, 2025 5.0 It has been great; I have been using it for over 6 years now. Pros Wiki-like experience with integrations to other SaaS applications. Cons Price, it is more expensive than other alternitives. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera had issues that made it difficult for RMM. Review Source JB Jeremy B. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Great management tool for multiple clients" September 23, 2024 5.0 Great product. Love the tools that enable easy input of UNs and PWs in RMM Pros Ease of access to all passwords and data relating to any client Cons Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Easier management and All in one place management. Review Source TP Tejas P. IT Manager Information Technology and Services Used the software for: 2+ years ### "Product Review - IT Glue" May 29, 2025 5.0 Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization Pros The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc. Cons Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Proud To Use IT Glue" March 24, 2025 5.0 Overall, my experience has been excellent. I am glad to be using IT Glue, and have not doubted our decision to use this in the last 7 years of utilizing it for our MSP. I don't think we will ever move away from IT Glue. Pros Excellent UI, easy to train people in on, superb integration support, really deep customization to make documentation fit your needs. I don't know if I will ever want to switch documentation platforms. Cons Frequent outages have caused internal frustration with the product. Kaseya's footprint on the product is discouraging. Review Source DS David S. Owner Information Technology and Services Used the software for: 2+ years ### "The most important tool for my IT business" February 10, 2025 5.0 Really fantastic, it was the first tool that I purchased when I started my IT business and it is the tool that I have built my business around. IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are amazed at how quickly I can pull up information about any of their equipment or infrastructure. Pros the ease of use with IT Glue is one of my favourite things. It is so easy to add and organise data relating to clients and also it is easy to link different information together in a logical way so that everything is really easy to find. Cons if I had to say something i dont like it would be the price just because money is always a big consideration in business. However, I would say that the value provided by IT Glue makes it well worth the price. Review Source FL Francis L. Consultant Computer & Network Security Used the software for: 1-2 years ### "An essential tool in our stack" May 29, 2025 5.0 Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had. Pros The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack Cons Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue Review Source KK Kenneth K. CEO Computer & Network Security Used the software for: 2+ years ### "Well worth the investment!" May 29, 2025 5.0 We've been using ITG for the past 5 years with great success! When we can't access the system for some reason, it cripples our business. Pros It is a core product we use at work. Business would be difficult without it. I'm really glad we have it. Cons Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Review Source VR Verified Reviewer VoIP ISP specialist Computer Networking Used the software for: 1-2 years ### "IT Glue saving time tool" March 2, 2025 5.0 it increases my daily productivity sorting all items for each facility we assist. Pros professional CRM option helps my day by day tasks in the IT field. Cons not really having a bad comment, it pretty straight forward and easy to use. Review Source DS David S. TAM Proactive Information Services Used the software for: 1-2 years ### "Compass review of Glue" May 29, 2025 4.0 Overall the experience is good I like the product wish there were more links to integrations of other vendors for pulling in information. Pros Easy to use, able to link documents and build out relationships that allow you to easily find information. Cons Would like better ways to view pictures and post them into configurations. More custom fields and allow for more freedom of changes. Review Source SP Sachin P. Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "Service Desk Manager" February 11, 2025 5.0 Pros Different sections that is available to upload or update the data into. Cons Network glue or configuration sync can be more enhanced Review Source AG Alejandro G. Sys admin Information Technology and Services Used the software for: 2+ years ### "IT Glue makes life easier" November 21, 2024 5.0 Pros Makes sharing information among co-workers and customers really nice. Cons The mobile app is very weak and needs a lot of work. Review Source BD Brad D. Senior Network Engineer III Information Technology and Services Used the software for: 6-12 months ### "ITGlue makes my IT life easy" February 11, 2025 4.0 Make's my life Easier, not quite sure what I need to run on about after that. Pros Easy to Search, not quite sure what I need to run on about after that. Cons None right now, not quite sure what I need to run on about after that. Review Source DM Donnie M. Business Development Computer Software Used the software for: 2+ years ### "Great product!" September 12, 2024 5.0 My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration. Pros What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams. Cons If I had to put down a con I guess it would be there is a slight learning curve on the administration side. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Expenisve but good document manager" December 12, 2024 4.0 Pros Cloud Based documentation and file storage Cons Expensive, search features need a lot of work Review Source AK Alfin K. MDS Airlines/Aviation Used the software for: 1-2 years ### "Superrrrrrrr" February 1, 2025 5.0 It is dependent tool which makes task way Pros Pleased with the information structure which can make the customers some success Cons Bad interface with slow processing which makes a headache to the customer Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.