# Page 14 | IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is IT Glue the right Document Management solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (339) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of IT Glue ## Showing most helpful reviews Showing 326-339 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Jeff E. Business Manager Information Technology and Services Used the software for: Less than 6 months ### "IT Glue Great product!" October 12, 2023 4.0 Pros The Integration of all available products makes it easy to go from one product to the other Cons Nothing of note that would change my mind about the product Review Source Vibhu S. System Admin Information Technology and Services Used the software for: Less than 6 months ### "Must have tool for IT prof." November 7, 2023 5.0 Pros enhances team collaboration and ensures we are always well prepared to tackle any IT challenge Cons The learning curve to implement the first initial setup Review Source FD Frank D. website, social and database administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "RMHCSC use of IT glue " March 15, 2023 3.0 Pros ability to build checklist in ITG and then adding BMS Cons the continued issue of it glue losing Kayseri one button disappearing upon log in from Kyocera one Review Source BS Bruce S. VP of Operations Computer & Network Security Used the software for: 6-12 months ### "IT Glue has been a large step in the right direction for our company." May 3, 2018 4.0 Our documentation has improved dramatically! Pros IT Glue is well organized and laid out well. It is easy to use, and train new people how to use. IT Glue also has great search features. Cons Needs better password management features Ability to add and edit excel files Ability to add and edit Visio Documents Review Source VR Verified Reviewer Senior IT Support technician Information Technology and Services Used the software for: Less than 6 months ### "All your customer documentation in one neat interface" May 6, 2019 5.0 IT Glue is fast and continually updated with features. It syncs with other software so you can import your doco into it. Has been great for our IT support since we started using it. Pros This software is very easy to use and search. With many customers it can sometimes become hard to find the information you need. IT Glue organises your customer information in a neat, easy to find way. Cons This software is probably only useful for Managed Service providers or IT support teams. Review Source AD Alan D. President Used the software for: Less than 6 months ### "Transitioning from customer documentation stored in several placed to IT Glue was a breeze." May 3, 2018 5.0 Pros In the past we kept customer password in one system , documents in another. We love that IT Glue keeps it all in one place. IT Glue captures so much more that we could never have captures using spreadsheets and shared folders. Our operational maturity took a huge leap forward when we moved to IT Glue. Cons Price. I would only ever consider their enterprise product which, if you have a large team, can become costly. However, the benefit of having it all available in one place and the ease at which it can be accessed outweighs the price drawback. Review Source LW Len W. IT Specialist Information Technology and Services Used the software for: Less than 6 months ### "Great Value" November 7, 2023 5.0 Pros Makes life easier to perform daily tasks Cons So far there is nothing that is standing out Review Source AK Amanda K. Sales and Service Manager Used the software for: Less than 6 months ### "IT Glue has helped us organize our clients so that all our techs can easily access information" July 23, 2018 5.0 Pros It's very easy to use, update and organize. All of our techs are able to go in and easily update information so that everyone has access to what they need. Cons There are no cons at this time. Everything has been easy to set up and organize. It's very easy to find the information needed. Review Source AH Alexander H. Project Manager Computer & Network Security Used the software for: Less than 6 months ### "How ITG helped us get organized" June 30, 2021 4.0 Pros all your networks at a glance Dynamic documentation is huge Processes set in stone with public access Cons If you really want to take full advantage of the platform you definitely need Network Glue (worth it though) Review Source FB Fred B. Director of Managed Services Information Technology and Services Used the software for: Less than 6 months ### "The best document management platform for IT" October 5, 2018 5.0 Pros Makes IT related documentation less of a chore Cons Tons of data entry is required which isn't a knock on the software but still requires a ton of time Review Source CT Crystal T. Network Service Coordinator Computer & Network Security Used the software for: Less than 6 months ### "So far we are good" March 6, 2023 4.0 Pros It is replacing how we store passwords and how we document customers (specifically CW config tabs and many other locations that we store documentation). It should be able to store most if not all of the documentation we currently store in multiple locations. Cons The only problem is that WE have to clean up a lot of configurations in ConnectWise Review Source HB Henry B. Freelancer Media Production Used the software for: Less than 6 months ### "Helpful and Increase Organzation" March 26, 2024 4.0 Pros Managing the IT documents for a small business has been incredibly helpful Cons Still learning how to use everyday, but customer service has been awesome! Review Source LL Lester L. Technical Specialist, Security Information Technology and Services Used the software for: Less than 6 months ### "New User" June 30, 2021 4.0 Pros IT Glue is a very good product that is easy to use. Cons Need to improve password security and management. Review Source MI Matt I. IT Director Business Supplies and Equipment Used the software for: Less than 6 months ### "ESI IT Glue Review" June 30, 2021 5.0 Pros I like that it is a central repository for all of my IT documentation. Cons The software is geared a bit toward MSP's, and it works for me, but I wish it was geared a bit more toward internal IT as well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.