# Page 3 | IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is IT Glue the right Document Management solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (339) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of IT Glue ## Showing most helpful reviews Showing 51-75 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Simon J. Senior System Engineer Information Technology and Services Used the software for: 2+ years ### "Unlocking Efficiency: How IT Glue Empowers IT Teams" June 16, 2025 5.0 Pros IT Glue provides a single source of truth for IT documentation, making it easy to store, access, and share critical information like passwords, configurations, and SOPs. This reduces onboarding time, minimizes errors, and boosts team collaboration. Cons While powerful, some users find IT Glue’s interface less intuitive, especially when managing large volumes of documentation. Customization options for templates and workflows can also be limited compared to more flexible platforms. Review Source LL Lance L. Project manager Internet Used the software for: 1-2 years ### "Easy to use and fluid!" November 1, 2025 5.0 Pros Super value! Easy to use snd manage! Easily able to roll out it glue and stay organized!!!! Totally worth every penny! Cons Nothing this software is fluid snd great and knows how to make a good product! Keep it up! Loveeee ittt Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 1-2 years ### "Great single pane for documentation" July 7, 2025 4.0 IT Glue is a mature and powerful documentation tool designed with MSPs and IT departments in mind. It excels at centralizing knowledge and improving operational efficiency. However, its cost, customization limits, and occasional hiccups keep it from being perfect. Still, for organizations that value structured documentation and tight integrations, it's a worthy investment. Pros IT helped my team and I solidify our SOPs and miscellaneous documentation. It streamlined several of our processes by allowing technicians to quickly find documentation. Cons The pricing was a little high considering we didn't utilize a lot of the features. We ran into some syncing issues. Review Source KK Kenneth K. CEO Computer & Network Security Used the software for: 2+ years ### "Well worth the investment!" May 29, 2025 5.0 We've been using ITG for the past 5 years with great success! When we can't access the system for some reason, it cripples our business. Pros It is a core product we use at work. Business would be difficult without it. I'm really glad we have it. Cons Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Review Source DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Robust IT Documentation Program of this Era" February 11, 2025 5.0 Pros With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place. Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features. Cons Pricing across all tiers is expensive, but IT Glue offers the most robust IT documentation tools. Review Source MD Matt D. Support Desk Manager Information Technology and Services Used the software for: 2+ years ### "8/10, would def recommend!" February 11, 2025 5.0 Overall it is very good. Search could be faster, but on the whole it has revolutionized our business. Pros IT Glue organizes our client data in a fantastic, searchable format that saves tons of time Cons A few things: - when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape. Super counter-intuitive - Consistency: it would be great if we could past inline images everywhere (like in passwords) and not just in certain arbitrary areas. - LAN diagrams should be larger in the preview window, lots of wasted real estate Review Source VR Verified Reviewer VoIP ISP specialist Computer Networking Used the software for: 1-2 years ### "IT Glue saving time tool" March 2, 2025 5.0 it increases my daily productivity sorting all items for each facility we assist. Pros professional CRM option helps my day by day tasks in the IT field. Cons not really having a bad comment, it pretty straight forward and easy to use. Review Source AJ Andrew J. NOC Lead Information Technology and Services Used the software for: 1-2 years ### "Reliable must have solution for a MSP " May 7, 2025 5.0 ITglue is reliable and just works. We have a lot of integration connected and they all function without issues. It has a robust API (they have removed some handle API calls in the recent past) Pros Integrates with everything we use. It is simple to use and configure. New techs can login and find their way around with ease. Cons It feels very outdated and the level of per org customization isnt great. myglue sharing can be a bit difficult to deploy and manage for comanaged companies. Review Source DS David S. TAM Proactive Information Services Used the software for: 1-2 years ### "Compass review of Glue" May 29, 2025 4.0 Overall the experience is good I like the product wish there were more links to integrations of other vendors for pulling in information. Pros Easy to use, able to link documents and build out relationships that allow you to easily find information. Cons Would like better ways to view pictures and post them into configurations. More custom fields and allow for more freedom of changes. Review Source CA Cindy A. Vice President Information Technology and Services Used the software for: 2+ years ### "Great tool for documentation and password management" February 11, 2025 4.0 Good. A little bit difficult to navigate at times. Pros It's capabilities for documentation and password management Cons It can be cumbersome and there are more features available than we are using right now. Review Source DP Derek P. Information Systems Manager Computer Software Used the software for: 2+ years ### "IT Glue is the GOAT of information storage." February 13, 2025 5.0 It has been great; I have been using it for over 6 years now. Pros Wiki-like experience with integrations to other SaaS applications. Cons Price, it is more expensive than other alternitives. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera had issues that made it difficult for RMM. Review Source CA Chuck A. Founder CEO Information Technology and Services Used the software for: 2+ years ### "You'll love IT Glue - there are others, but none so complete" February 10, 2025 5.0 In a word, amazing. One tool at the center of our business. Pros One place for literally everything - documentation, configurations, passwords, MFA, custom flexible assets. It has the ability to "take/sync" to so many other things, like Manage, Automate, Quickpass, and others. Cons Occasionally I have trouble with advanced formatting to text in documents. Review Source SP Sachin P. Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "Service Desk Manager" February 11, 2025 5.0 Pros Different sections that is available to upload or update the data into. Cons Network glue or configuration sync can be more enhanced Review Source VR Verified Reviewer Knowledge Manager Information Technology and Services Used the software for: 2+ years ### "IT Glue After 7 Years of Usage" November 21, 2024 4.0 Overall we are quite happy with IT Glue. It absolutely makes knowledge management for our company more efficient and streamlined. Pros It provides a solid platform for us to manage all of our documentation; both internal and for clients. It also automates notifications for expirations of various products which saves our techs a lot of time. Cons It can sometimes be a bit buggy when it comes to moving or copying documents. It will often take an exorbitant amount of time to execute a document move or copy. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Sharepoint is clunky for IT documentation Review Source DA Dallas A. Client Systems Administrator Higher Education Used the software for: Less than 6 months ### "Noorda COM" February 11, 2025 4.0 Overall experience has been enjoyable to get to know the ITGlue Product. However we have not had an onboarding call to verify that what we have set up is correct and that we are actually using the tool correctly. If we could get some help in this area that would be great. I know that we have had several calls about the kaseya 365 apps. I wish the onboarding team would be as persistent as the Sales side of the Business. Pros I like the documentation and how I can associate it with a piece of equipment. Be it Network or Printers and copiers or even Our Event Schedulers. This allows me to see one dashboard and get access to things that use to take me several steps. Cons Currently I have had a chance to complete the ITGlue Training. There is a test that is Required to take at the end. I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time. Review Source AG Alejandro G. Sys admin Information Technology and Services Used the software for: 2+ years ### "IT Glue makes life easier" November 21, 2024 5.0 Pros Makes sharing information among co-workers and customers really nice. Cons The mobile app is very weak and needs a lot of work. Review Source BD Brad D. Senior Network Engineer III Information Technology and Services Used the software for: 6-12 months ### "ITGlue makes my IT life easy" February 11, 2025 4.0 Make's my life Easier, not quite sure what I need to run on about after that. Pros Easy to Search, not quite sure what I need to run on about after that. Cons None right now, not quite sure what I need to run on about after that. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Expenisve but good document manager" December 12, 2024 4.0 Pros Cloud Based documentation and file storage Cons Expensive, search features need a lot of work Review Source AK Alfin K. MDS Airlines/Aviation Used the software for: 1-2 years ### "Superrrrrrrr" February 1, 2025 5.0 It is dependent tool which makes task way Pros Pleased with the information structure which can make the customers some success Cons Bad interface with slow processing which makes a headache to the customer Review Source CP Chris P. Network Engineer Computer & Network Security Used the software for: 2+ years ### "Works as described." November 22, 2024 4.0 It works as a shared data repository and can be available for customer access also. Pros Central location for all important shared data. Cons The mobile app is not fully functional. Documents are not available. Review Source RS Rich S. IT Director Hospitality Used the software for: 1-2 years ### "Excellent Product" February 10, 2025 5.0 Excellent and easy to navigate. With great support. Pros All the integrations with more to come in the future. Cons So far, none. Have not had any bad experiences. Review Source AS Austin S. IT Director Government Administration Used the software for: 2+ years ### "Incredible product" September 24, 2024 5.0 Great, well working application that always works Pros The ease of utilization of the application Cons not enough customizability for core assets, apps & services Alternatives considered [Passportal](https://www.capterra.com/p/187345/Passportal/) Reason for choosing IT Glue Better interface, easier to use Review Source KS Kilian-Laurin S. IT-Systemintegrator Information Technology and Services Used the software for: Less than 6 months ### "A Significant Timesaver, with amazing Organization tools and Flexible UI" September 16, 2024 5.0 My Overall experience with IT Glue was amazing. Getting things done Quicker, Easier and the Best part: It's all organized, within just a couple of click really. The Integration support also makes things significantly easier. So overall, amazing really Pros Simplicity. It's simple and easy to get around. I really love the Quick Search Keys like Q for Quick Search in whatever site you are on. It's really a very-very noticable timesaver. I also like the Intergrations you can have with iT-Glue, like NinjaOne, which is very nice to have on hand. Cons The Mobile App. The Mobile app UI feels a little to cluttered. I think the Desktop Website UI would be a better fit overall. I know the app allows that, but i still don't like how it works. What i also don't like, is that you can't stay logged in. Would be nice to get an option with "Remember me for 30/14/7 Days", without needing to log in again. I get that it's for security, but i really would just like to have the option. Review Source DM Donnie M. Business Development Computer Software Used the software for: 2+ years ### "Great product!" September 12, 2024 5.0 My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration. Pros What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams. Cons If I had to put down a con I guess it would be there is a slight learning curve on the administration side. Review Source SC Stefan C. Culsoltant Information Technology and Services Used the software for: 2+ years ### "Stefan review" September 24, 2024 4.0 I am very satisfied with IT-Glue and use it almost every day. Pros I really like the search function in relation to Knowledge Sharing. Cons It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at a folder structure-based database. Switched from [Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/) I got another job in another company after my Apprenticeship. Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.