# Page 4 | IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is IT Glue the right Document Management solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (339) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of IT Glue ## Showing most helpful reviews Showing 76-100 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Alex H. Pre Sales Information Technology and Services Used the software for: 1-2 years ### "A good tool for the job we need it to do." September 5, 2024 5.0 We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related records. This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc. Pros Separate but related pieces of information can be linked making it simpler to gain an overall understanding of how a system is set up. Cons No real downsides come to mind but then I am not looking for a reason not to like or use it. Switched from [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Secure record storage for documentation, passwords etc Review Source RG Rob G. IT Manager Hospital & Health Care Used the software for: 2+ years ### "IT Glue - The best storage of all IT items" September 10, 2024 5.0 It's the best place to save passwords, contacts, documentation, and everything. No more spreadsheets that can be compromised, or not kept updated. The audit log is good too so you can see who or when something was updated. Pros The ability to save everything that IT uses, for all users, so nothing gets lost and it's secure. Cons Some of the categories could be improved, but they are always updating it. Review Source ML Miri L. Office Manager Management Consulting Used the software for: 1-2 years ### "Happy customer" January 24, 2025 5.0 Pros It's the largest most established platform for MSP's. It has everything you need on one platform. Cons Sometimes getting help is an issue, it can take time. Review Source MW Malith W. Senior Systems Concultant Information Technology and Services Used the software for: 2+ years ### "Why you should also try ITGlue and start loving your JOB." August 13, 2024 5.0 My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation. Pros As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue. I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage. I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback. Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind. Cons I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea. Review Source JB Jeremy B. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Great management tool for multiple clients" September 23, 2024 5.0 Great product. Love the tools that enable easy input of UNs and PWs in RMM Pros Ease of access to all passwords and data relating to any client Cons Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Easier management and All in one place management. Review Source DK Dieter K. IT Director of Infrastructure and Automation Veterinary Used the software for: 6-12 months ### "Excellent Product" September 25, 2024 5.0 So far it has been excellent, easy to use and navigate. Integrations were easy to execute and get sync'd up Pros Easy to use and navigate and integrate 3rd part applications like Datto RMM. Cons When syncing the devices from Datto RMM, I had to essentially confirm all the devices page by page. I would have like to had an "approve all" button Review Source JC Jessica C. IT Support Technician Information Technology and Services Used the software for: Less than 6 months ### "IT Glue Review" August 13, 2024 5.0 My experience with IT Glue is great. Easy to use and easy to access. Pros All of the information is easy to access and can be used with datto. Cons At the moment there is nothing that I dislike about IT Glue Review Source SM Samantha M. Network Engineer Computer Networking Used the software for: 1-2 years ### "I love ITGlue" September 9, 2024 5.0 Excelente experience overall for itglue, no problems with it Pros Very good and useful documentation software. Very complete Cons I actually like everything from ITGlue I have cons. Can be easily integrated with other Kaseya programs and has many ways to implement it to your business. Review Source MS Markus S. Director of Technology and Partnerships Information Technology and Services Used the software for: Less than 6 months ### "IT Glue is a MUST for Kaseya 365!" September 10, 2024 5.0 So far, so good! Pretty new to it, but excited! Pros We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365. Cons The integration with AutoTask doesn't include contacts. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) CW is too expensive and Kaseya 365 makes it simple to integrate our tech stack. Review Source CM Carl-Darren M. Director Computer & Network Security Used the software for: Less than 6 months ### "Avoid at all costs!" August 6, 2024 1.0 This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us. Pros The initial demonstration which showed automated field population from ticket systems and Microsoft Cons Extra add-ons to make anything work. Poor support. Constant upselling more of their products Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing IT Glue Persuasive arguments on cost and useability Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Wanted a better documentation system and everything in one place Review Source JV Jeffrey V. IT Technical Consultant Information Services Used the software for: 1-2 years ### "Your go-to tool for IT management" August 14, 2024 5.0 I love the flexibility you have with the flexibel assets and integration with DattoRMM. It makes your everyday job so much easier, and you get stuff done even quicker! Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus! Pros Perfect integration with DattoRMM and the global search works. Cons The browser plugin: It sometimes doesn't show the password although the URL is exactly the same and when you look up the password you have to search it two or three (when you need OTP) times. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) No SSO at the time. Also documentation in Passportal sucks big time Review Source JC Jennifer C. Controller Information Technology and Services Used the software for: 2+ years ### "Secure and reliable" August 15, 2024 5.0 We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure. Pros IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places. Cons The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software. Review Source RL Resha L. Tech Support Rep Information Technology and Services Used the software for: Less than 6 months ### "IT Glue Rocks!" September 4, 2024 5.0 To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort. Pros I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible. Cons The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features. Review Source EM Eric M. Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "IT Glue does for documentation what PowerShell does for scripting" September 5, 2024 5.0 I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location. Pros The ability to search for anything from anywhere. Cons The built-in document editor takes a bit to get used to and it does not always do the best job of converting Word documents. Review Source JK Jonas K. Trainee Information Technology and Services Used the software for: Less than 6 months ### "Great product & easy to use!" September 5, 2024 5.0 Its great and easy to use and has a lot of room for detailed documentation for everything you need. Pros IT Glue is awesome for documentation. Especially for me as part of a managed service provider. Its well organized and you can easily look up passwords for every customer you might need. Cons I used IT Glue for over a month now but cant talk about any major flaws because there are none as far as i can tell. Review Source BD Bruno D. Director Information Technology and Services Used the software for: 2+ years ### "Awsome tool" August 13, 2024 5.0 I use IT Glue daily and it is an amazing, easy and lightweight tool. Pros I like the flexibility and ease of use the most. Plus, the integrations with other tools are a plus. Cons I like the mobile app less. It needs to improve mainly the design. Review Source PA Paul A. IT Support Lead Information Technology and Services Used the software for: 2+ years ### "Great tool for all of your documentation needs" August 13, 2024 5.0 Overall it's a very easy tool to use once you get the hang of it. It integrates well with just about anything. Pros The automation and information it provides all in one place. Cons Some of the integrations can be a little complex to set up. Review Source jP jennifer P. COO Computer & Network Security Used the software for: Less than 6 months ### "Valuable resource! " September 10, 2024 4.0 Pros keeps all internal and client information in one place! Cons if you dont have all the info for a category, you cannot save and go back Review Source AR Ar R. Director Information Technology and Services Used the software for: 2+ years ### "Good MSP tool" July 28, 2023 4.0 This is a great product and is a very good tool to organize data/knowledge for multiple clients securely Pros ITGlue provides all the features to track documentation, processes, environment data, passwords and knowledge for an MSP to manage multiple clients and allow our teams to easily find client data. ITGlue integrates well with our other tools allowing us to sync certain data from other systems to keep some client data up to date automatically Cons ITGlue has a steep learning curve to understanding the various concepts and best practices that we have to put a lot of time into training staff to understand ITGlue but once you understands ITGlue's way of organizing everything it is very useful and does make process more efficient Alternatives considered [ITBoost](https://www.capterra.com/p/175394/ITBOOST/) Review Source JP Jason P. IT Specialist Paper & Forest Products Used the software for: 2+ years ### "IT Glue - The best product for your team, no matter the department" July 28, 2023 5.0 IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful. Pros Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product. Cons Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time. Review Source JK Jw K. Technology Specialist and IT Systems Integrator Information Technology and Services Used the software for: 2+ years ### "Best Asset Management System I've Used" May 18, 2023 5.0 IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running. Pros IT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact. Cons While one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) As a new hire with many years of experience in the MSP and ISP sectors of IT and customer service industries, I had experience with IT Glue, having onboarded a contract client recently. Quickly I created standards for documentation, custom Flexible Assets for our uses, and poured all our existing documentation into it. Ever since, our technicians have all the intel we have at their fingertips. Review Source JK Jeremey K. Operations Director Information Technology and Services Used the software for: 2+ years ### "Documentation system with tons of integrations" May 18, 2023 5.0 Overall we are super happy with the product. Now that we have a better idea of the best way to use it, we can get our team onboard, and everyone will be happy and able to work more efficiently. Pros We made an intentional push at the end of 2022 to make ITGlue the one truth in our organization. By doing this, we created a naming standard for documents and configurations which is making searching a breeze for our team. We also are using more of the built in integrations which is really helping automate some of the documentation that we need to create Cons It seems like Kaseya is really just starting to put some more love into ITGlue, so some of the integrations have some challenges and their documentation does not really tell you much on how it all works. Review Source JM Jonas M. Business Development Information Technology and Services Used the software for: 2+ years ### "IT Glue" May 18, 2023 4.0 Pros It’s easy to use and to control - and it will do the stuff we need. User acceptance is high.Integrations make usage pretty simple and enrich manual entered data. Cons Development could be faster and better balanced between new features and bugfixes/housekeeping.Graphs from Network Glue can’t be enriched or customized. So we still need a third party software to draw network diagrams.Network glue also isn’t aware to display several broadcast domains. Review Source VR Verified Reviewer Finance Manager Information Technology and Services Used the software for: 2+ years ### "Great Tool" August 5, 2023 4.0 My general experience is Good. I dont use ITG too much but when I use it, it's useful. It's nice to have all the info in one place. Pros It's easy to learn how to use and it's a complete tool to have our SOPs/Documentation/Vendor Info in the same place. Cons Some information is not easy to find and it difficults getting the right document/information Review Source MW Malith W. Senior Systems Concultant Information Technology and Services Used the software for: 2+ years ### "Why should you pick IT Glue over anything else? Is it worth it?" August 22, 2023 5.0 Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist. Pros I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything. Cons I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client. Reason for choosing IT Glue We received good feedback from other MSPs about IT Glue and good input from White Labeled NOC service providers we used to work with. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) It was painful to manage assets and maintain a proper documentation structure. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.