# Page 5 | IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is IT Glue the right Document Management solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (339) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of IT Glue ## Showing most helpful reviews Showing 101-125 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IS Ivy S. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Powerful without having to retool how you work" July 28, 2023 5.0 Overall very happy with ITGlue after years of using other solutions and fighting them it is nice to have something that works well without having to beat it up. Pros Being able to document on-the-fly with as much or as little detail as available in the moment is the best aspect. Other solutions will yell if you dont give them enough detail on an object when you create it. ITGlue gives you the freedom to document as much or as little as you want, and the ability to organize in a way that makes sense without just leaving you in an unstructured environment. Cons Mobile app definitely needs improvement. It's better to just log into the web interface on your phone than it is to use the mobile app. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Features-to-cost ratio was better with ITGlue Review Source MB Michael B. Director of Engineering and Technology Information Technology and Services Used the software for: 6-12 months ### "One stop shop for your Knowledge Base needs." March 10, 2023 5.0 Since implementation, our staff has become more organized with our password management, knowledge base / document creation, and vendor management. We constantly see techs answer questions to other staff members regarding customer and vendor info with "It's in IT Glue." So long as everyone is onboard with putting the info in the platform, it saves time of having to reach out to specific resources for a peice of information. Pros My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure. Cons The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively. Alternatives considered [Hudu](https://www.capterra.com/p/10005281/hudu/) Reason for choosing IT Glue Features, integrations, and personal experience provided by one of our valued staff from previous use in another organization. The latter really gave us the push we needed as he provided valid use cases and efficiencies that the product provided for his organization. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) We experienced a number of downtime events with Passportal, that pushed us to looking at another platform. Additionally, the number of features and integrations available for IT Glue, along with its long-standing use in the MSP community influenced our decision. Review Source AB Andy B. Owner Information Technology and Services Used the software for: 2+ years ### "Kaseya's IT Glue - using it since 2018" March 16, 2023 5.0 Overall I've been very happy with IT Glue. I was concerned when Kaseya acquired it late in 2018, after I'd only had it for less than 3 months. But it was fine. One really cool feature I learned much later: when another MSP using IT Glue loses a client to us, or we to them, we use a feature called GlueConnect to have/give access to that client's data. We then create our own internal entry and keep the records we want (or all). Oh yeah, and IT Glue's integration with Autotask PSA automatically creates an organization when we create a new account in the PSA. That's handier than you'd think. No more getting in the field and realizing nobody in the team has created the org in IT Glue yet, leaving you to note passwords in your phone til later! Pros It's feature packed, has lots of integrations, is secure, useful mobile app I use A LOT, the MyGlue add on is great for our clients to essentially have a secure "IT binder" that both of us update and we can share step by step instructions for various processes through the documentation section. There's a lot of features we're not using and I feel I'm barely scratching the surface of what I can do. Cons Since signing up for the KaseyaOne interface, the mobile app, on Android anyway, is a little bit more painful to log into. It prompts to login with KaseyaOne. If I do so it will open a browser for credentials, then open the web version of IT Glue on my phone, which is clunky on my small screen, cutting off fields in the password section I use most. I have to remember to X out of that KaseyaOne prompt, then click "not now" on the sign in page, which takes me to the original sign in interface of the app where I can use fingerprint or face detection. This boils down to a couple of quick taps before using the app. It's just something I find a little annoying that can be fine tuned by the company. Reason for choosing IT Glue I researched what other MSPs were using and recommending. IT Glue was by far the most recommended product. Review Source Alan H. Chief Nerd Information Technology and Services Used the software for: 2+ years ### "Why I left the ITGlue family" May 19, 2023 3.0 In the long run, I believe ITGlue was not a good partner for us Pros In the beginning, it really forced upon us a culture of creating useful documentation. Cons ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories. Review Source AS Adam S. Senior IT System Architect Architecture & Planning Used the software for: 2+ years ### "The flagship IT Documentation software" February 14, 2023 5.0 Glue is instrumental in our department's success. It replaced a lot of chaotic password management and has given us a lot of peace of mind to handle disaster recovery and day to day management. We are very happy with it and will likely continue using it for many years. Pros IT glue gives you a flexible way to manage your IT documentation. While some edge scenarios can be cumbersome, the fact is that it is the only platform we have tried (short of a fully customized Sharepoint setup) that is completely flexible to let us build the assets the way we want to without railroading us. Cons I feel like the pace of development has slowed significantly since the Kaseya acquisition and the focus is now on upselling other Kaseya products that we have no use for. However, new features are still coming out. I would also like to see an alternative way to handle asset management besides 'Configurations' or having to run a secondary PSA just to handle ITAM. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing IT Glue IT glue struck the right balance between having to configure everything ourselves and having enough 'out of the box' components to get us started right away. SSO integration with Okta is also a huge benefit. Review Source AY Aaron Y. IT Technician Information Technology and Services Used the software for: 2+ years ### "Useful tool needing minor fixes" May 22, 2023 4.0 IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product lineup. When a user forgets a password, when we need an admin password, or looking up procedures for specific problems, IT Glue is the first place we look. Pros The most valuable part of ITGlue is its intended function. It stores passwords, documents, and other mission-critical information. Their competitors' products are similar. However, some of them have been suffering from security compromises. Cons There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different searches (specifically from password quicksearch to organization quick search).- Searching in the documents only searches the documents in the current folder instead of the content in all the folders. Because of this, my company does not use the folder feature.- Password quick search results menu needs improved user feedback. When clicking the copy field button, there is no pop-up like when using the usual console. It leaves the user unsure whether the button worked.- The copy button takes a while to apply the copied field to the clipboard. I have experienced the copy failed message much more than I would like using this product. Review Source BH Brian H. Systems Administrator Hospital & Health Care Used the software for: 1-2 years ### "Consolidating systems into one with IT Glue" May 14, 2024 5.0 Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help. Pros The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information. Cons Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds. There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder. Switched from [Wasp Asset](https://www.capterra.com/p/80853/AssetCloud/) the software had become outdated and upgrading wasn't cost-effective Review Source DT Daniel T. Service Delivery Management Information Technology and Services Used the software for: 2+ years ### "ITglue - a core part of our business" March 15, 2023 4.0 My overall experience with IT Glue has been highly positive. As a user, I found the platform to be highly effective in managing and organizing documentation for my organization. The platform offers a comprehensive range of features and tools that enable users to easily create, store, and access critical information. Pros The platform is highly customizable and user-friendly, with a sleek and modern interface that makes navigation and data input simple and intuitive.Another standout feature of IT Glue is its integration capabilities. The platform seamlessly integrates with a wide range of tools and services, making it easy to connect with other applications that are used regularly. Cons One of the main concerns I had with IT Glue was its pricing structure. Although the platform offers a comprehensive range of features and tools, it can be quite expensive for smaller organizations, which may not be able to justify the cost.Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it could be difficult to locate specific pieces of information or documentation quickly. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Being able to utilise the true power of proper documentation and manage in a forever changing environment Review Source SG Shaun G. Manager, Managed IT Information Technology and Services Used the software for: 2+ years ### "Consolidate onto one tool for all your Client support information" May 19, 2023 4.0 IT Glue was a game changer for us. Was easy to get of the group relative to other systems we've used in the past, and is a integral part of our day to day operations. Pros IT Glue has allowed us to abandon the myriad of alternative solutions we had in the past for document, asset and password management. It's a favorite tool of much of the team, is used constantly, and has both improved the security of client information while allowing us to abandon the mix of tools required in the past to address different features of its functionality. Cons While IT Glue has come a long way, the search functionality is still a challenge. The organization and flexibility around that continues to improve, so the necessity of search is actually that high as it's still easy to find information if you manage it well, but searching is a weakness of the product. Reason for choosing IT Glue Range of features and the focus on comprehensive documentation Review Source Joel L. Founder Computer & Network Security Used the software for: 6-12 months ### "Overall disappointed" December 15, 2020 3.0 It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. Pros The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. Cons The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. Review Source BS Brayden S. System Administrator Information Technology and Services Used the software for: Less than 6 months ### "IT Glue - Putting the IT in "It Just Works!"" May 22, 2023 5.0 Phenomenal. The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue. I never heard of it before I started using it, but now I don't think I will be able to work anywhere else without it. It is that important to my daily workflow. Pros The encrypted password storage and the features of this storage are impeccable. Truly couldn't ask for a more efficient and easier-to-user tool that makes my organization's work processes significantly easier to manage. The search functions among tenants and passwords make using this tool necessary, rather than "just another option amongst all the other password storage software." Cons I've mentioned it previously in my review, but I will mention it again here. Searching Documents by their name/title - specifically if those documents are within folders for organizational use - is next to impossible. Since the search function is so key to the ease and efficiencies we have found by using this product, the fact that folders complicate this feature has forced us to remove any and all folders. Why spend time paging through folders trying to remember what categorical property we assigned it, when we can use the search bar and narrow the options down to 10 or less options? Review Source EG Edward G. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "IT Glue - Quality platform for MSPs" August 9, 2023 5.0 Pre-Kaseya acquisition, IT Glue was awesome as a company. Since then, there has been a lot of churn from a people perspective, but the product continues to be very good. Pros IT Glue was easy to set up overall, the most time we spent was entering existing data. My team liked the functionality and how items could be linked to eliminate searching around for documents and then credentials, etc. Cons Feature-wise, I think IT Glue is great. Unfortunately, our account reps change constantly and seem to be most interested in upselling or cross-selling over promoting new features. Review Source BP Brian P. CTO Computer Networking Used the software for: 2+ years ### "Single pane of glass for documentation" August 10, 2023 5.0 We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform. Pros IT Glue allows us to have a single pane of glass for all of our client documentation needs. It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient. Cons Only negative is I wish the import documents supported more types instead of having to convert everything during upload Review Source EH Ewan H. Senior Solutions Consultant Information Technology and Services Used the software for: 2+ years ### "Fantastic object to object documentation" March 15, 2023 5.0 Pros The key selling point of IT Glue when we came onboard in 2018 was the fact that any object can be linked with any other object. This means that we can have a configuration for a server, with a linked password, a linked knowledge document, a linked flexible asset explaining the SLAs. The fact that all knowledge can be linked to other relevant knowledge without having to search constantly has been a revelation. Cons There are certain inflexible things in IT Glue - the core assets have always been this way. One example of something that is more complicated than it needs to be because of legacy code is the Documents area. There is great potential here to have something similar to Sharepoint document storage with links to live documents in Office Online. It's definitely improved since we came onboard but it's not quite there yet. You are unable to delete non-empty folders as an example. Review Source AH Aaron H. Systems Consultant Information Technology and Services Used the software for: 1-2 years ### "The Glue that holds the team together :)" March 15, 2023 5.0 We have managed to combine a central area with clear documentation and asset and password access. Before we were busy fools hunting for information and saving information in lots of different ways. IT Glue has streamlined this providing ease of use and consistency for our day to day operations and helped to support clients quicker and more efficiently. Pros IT Glue is a breeze to implement. The most beneficial aspect of the product is the integrations by far. Being able to sync information and map key aspects of data to both devices and contacts is key for the day to day success of our support. Before using the product technicians would spend too much time on tickets hunting for information. Now all the information they could possibly need is at their fingertips. It really is the Glue that ties these portals together. Cons The fact that documents do not have versioning. Users of the documents if edited have no way to roll back a document or see what attributes have ben changed and by which user. Reason for choosing IT Glue At the time IT Boost was in its infancy. We have since reviewed this product again and it is still dramatically behind your offerings. Review Source VK Victor K. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Centralized Documentation Solution" November 7, 2023 5.0 My overall experience with itglue is that it is the best Documentation tool in the market. Pros ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever. Cons The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc. Alternatives considered [Password Boss](https://www.capterra.com/p/210805/Password-Boss/)[LastPass](https://www.capterra.com/p/151988/LastPass/) Reason for choosing IT Glue The other tools could not touch ITGlues documentation tools. Review Source ICF Iana Crystyn F. Product Expert and Knowledge Base Specialist Information Technology and Services Used the software for: 1-2 years ### "ITGlue: Multifunctional and Very Easy to Use" February 21, 2024 4.0 Pros ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner. Cons The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user. Switched from [XWiki](https://www.capterra.com/p/149030/XWiki/) Compared to xWiki, ITGlue has more functions than just being a knowledge base. With that, you can have a centralized platform for all the info needed by the employees of your organization. Review Source ML Matthew L. Principal Information Technology and Services Used the software for: 2+ years ### "Secure and Organized" July 28, 2023 5.0 Overall ITglue has been a great asset for our organization and plan to use for years to come. Pros Searchable, organized and secure - ITGlue allows our team to maximize their knowledge and keep our clients happy. Cons Unexpected downtime. Otherwise duplicate management would be helpful. Reason for choosing IT Glue n/a Review Source AM Alex M. Cloud Solutions Manager Computer & Network Security Used the software for: Less than 6 months ### "Never looked back after switching to IT Glue" May 14, 2024 5.0 IT Glue has been a tremendous add to our stack. Pros \- Integration with our RMM and PSA works seamlessly - Flexible assets that are ready for import have a great amount of coverage. - Reputation offers a way to motivate employees to engage with documentation Cons \- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) Passportal did not integrate well with our RMM and PSA. Review Source CD Curtis D. System Administrator Automotive Used the software for: 2+ years ### "ITGlue is ONE VERY USEFUL application" May 18, 2023 5.0 Since the implementation of ITGlue, we have been able to create helpful resources for our team both at the helpdesk and in the stores to be able to quickly resolve their concerns in a quick and efficient manner. Pros The management of KB/documents and the ability to link them to all assets in the system. Cons Nothing I can really think of for this.. Review Source JV Jon V. IT Service Delivery Manager Hospital & Health Care Used the software for: 1-2 years ### "MSP Use Case for IT Glue" July 28, 2023 5.0 Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large. Pros It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients. Staff understand how to pull value from this tool with minimal training. Cons There are features within IT Glue that are well thought out, but perhaps not applicable specifically to our workflows. It can be a challenge to understand how to use these features in the best way as there's not really a "This is best practice" approach for these items. Review Source Jesse P. Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "The best documentation tool available" November 7, 2023 5.0 Pros Ease of use and ability to share information inside our team Cons sometimes browser based usage might be bit laggy Review Source DB David B. Director of Service Delivery Information Technology and Services Used the software for: 2+ years ### "Game changer" May 19, 2023 5.0 IT Glue has completely changed how we document clients' business environments, the information is easily searchable and at our fingertips so much quicker than previous solutions that we used. Before we'd have to search spreadsheets, notes within a CRM program, or manually review documents (guides, photos, etc.) for updates. Pros IT Glue has completely changed how we document clients' business environments, the information is easily searchable and at our fingertips so much quicker than previous solutions that we used. Cons I haven't encountered any negative aspects of the solution. When issues do arise, support is quick to help or make sure that our suggestion is passed on to the development team. Review Source RH Raymond H. IT Director Retail Used the software for: 6-12 months ### "What your IT department has been missing." November 17, 2023 5.0 This chanced the game for my company. Tech could easily find the information they need to fix an issue as well as find problem equipment and replace them before they took down any of our services. Pros This program can take your whole knowledge base and still have room to add more. It also integrates into many of the RMA to give you a detailed note of your assets to make it easier to see patterns and issues. Then there are the several tools IT Glue has to find the data you have stored in a fast and efficient way. The flow is just something words cannot explain. Cons I do not have any. IT Glue does what it claims to do and does it well. Review Source DB Drew B. Senior Technologist Information Technology and Services Used the software for: 2+ years ### "Review of ITGlue from Drew" March 6, 2023 4.0 It has been a good experience, support (when needed) has been responsive, and deployment wasn't difficult Pros It is fairly easy to manage, was easy to set up, and allows for centralization of our client data Cons We are happy with the software and have no CONS at this time Alternatives considered [Passportal](https://www.capterra.com/p/187345/Passportal/) Reason for choosing IT Glue Price, functionality, ease of access Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Ease of access and management Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.