# Page 7 | IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is IT Glue the right Document Management solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (339) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of IT Glue ## Showing most helpful reviews Showing 151-175 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jessy S. Systems Analyst Computer & Network Security Used the software for: 2+ years ### "ITG is great!" March 15, 2023 4.0 overall everything is great! Pros It's easy for us to keep track of important information from our customers and be transparent with them with the help of MyGlue Cons I'ts not easy for engineers on site to take notes. It takes time for them to have to build out the documents. They're still using onenote for this purpose so we are missing a lot of information Review Source Wai Lim L. Systems Support Engineer Information Technology and Services Used the software for: 2+ years ### "IT Glue is the foundation for an efficient Service Desk" March 2, 2024 4.0 Pros One place to store and access all credentials, knowledge base and Standard Operating Procedures. Cons IT Glue is a static resource. No dynamic updates. Review Source MB Mike B. Owner Information Technology and Services Used the software for: 2+ years ### "ITGlue Review" November 7, 2023 5.0 Pros I like that there are lots of integrations. Cons I don't have anything that I don't like about ITGlue. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) We switched at Kyocera my former employer just over two years ago. Review Source PS Paul S. Director Information Technology and Services Used the software for: 6-12 months ### "We use IT Glue" March 15, 2023 4.0 Overall our experience has been good. The product is mature and the roadmap looks good. The onboarding was not very supportive or thorough, but the support is reasonable if you need it. Pros The speed of the interface and search is excellent. When creating documents, the different document types are very easy to use once you master the differences. The MyGlue function customers love. Our tech's also really appreciate the integration with our RMM tools. Cons The search is not quite as 'global' as Kaseya lead you to believe. Quite often documents are not found even when the search word/phrase is in the title and document body. Also, be careful how many integrations you enable. A lot of duplicate and orphaned data ends up getting created.My 2 big wishes are:1. I wish you could create folders in the Help Center in MyGlue. I don't like the Google approach of "search the bucket". Not all users are Millenials/Gen-Z. We grew up with folders and structure in our lives.2. I wish there were a way to template a skeleton setup for a new client Review Source BR Bryan R. Sr. Technology Consultant Computer & Network Security Used the software for: 2+ years ### "A must have tool for IT" March 15, 2023 5.0 Overall experience has been great. Its perfect to ensure every password have a complex one. Pros One of the most notable features of ItGlue is its user-friendly interface, which makes it easy for even non-technical users to navigate and use the platform effectively. The platform also offers a robust search functionality, allowing users to quickly find the information they need.ItGlue also includes a range of customization options, allowing users to tailor the platform to their specific needs. Cons Only con I have is when there is an outage! Review Source CH Chris H. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Great Product Overall" July 28, 2023 5.0 Pros I love everything from the big features like being able to integrate other products with APIs from simple buttons that help me work quickly and efficiently. Cons Exporting data and runbooks include archived data and I'd prefer it not sometimes. Would be nice if there was an option, unless there is and I missed it.The search isn't as good as it used to be. I've searched for things within an organzation before and it says no results, yet I can manually go find it. Review Source AK Andrei K. User support administrator Information Technology and Services Used the software for: 2+ years ### "IT Glue is a great solution to manage documentation, assets and keep track of inventory." November 7, 2023 5.0 With the usage cases mentioned in this review had pretty much no problems, with some exceptions mentioned previously. Overall an amazing solution that I truly recommend. Pros Documentation, asset and credential management is great, how everything can be linked with each other. Also a great solution to keep track of inventory in your company. Cons Documentation migration from previous solutions didn't go as flawlessly originally, some content did not copy over seamlessly, like pictures and attachments. Review Source Steve B. Marketing Information Technology and Services Used the software for: 1-2 years ### "Documentation is Essential" May 19, 2023 4.0 Overall, we've been happy with IT Glue. The service desk use it daily, and it's a product I'd recommend to startup IT companies who need a documentation solution in place. Pros Being able to segment customers' documentation of assets has been extremely useful for all departments within the company. It's helped with our productivity and customer satisfaction to retain the information when/ if requested quickly. Cons The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there. We had to manually create a checklist of what they have and don't have from our stack, but it's not manageable as we continue to grow. Review Source Manuel E. Design Design Used the software for: 6-12 months ### "Recomendable" December 15, 2022 5.0 Muy optima y eficiente con buenas prestaciones Pros Su capacidad de gestion e implicación de archivos Cons Quizas un tutorial para personas inexpertas Review Source CN Chris N. President Information Technology and Services Used the software for: 2+ years ### "IT Glue helps us manage all of our client's sensitive documentation" July 30, 2023 5.0 We were able to get all of our client's sensitive information out of our PSA and into IT Glue where everything is more secure and easily accessible. Pros Ease of access from any device, anywhere - including mobile apps Cons There were some growing pains when it was acquired by Kaseya. Reason for choosing IT Glue We did not have an alternative to look at. Review Source BL Ben L. Director Information Technology and Services Used the software for: 2+ years ### "IT Data Locker" June 27, 2022 5.0 Pros IT Glue is very secure and has features to connect related documents and passwords conveniently. User security is high and clean. Cons The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document. Having a more forgiving search feature would improve this software. Review Source LS Lawrence S. R&D Manager Computer & Network Security Used the software for: 2+ years ### "My recommended, go-to documentation solution for any IT department/company!" June 21, 2023 5.0 Overall, ITGlue is great, the solution allows us to standardise our IT documentation but also share it with our customers via MyGlue Pros The integration with 3rd party solutions, along with Kaseya's massive product stack. The easy to use UI, making it even easier and less daunting when it comes to documenting our customer's IT setup. Cons Even though it's easy to use, I think it could be even more user friendly when it comes to access permissions both for ITGlue and MyGlue. Review Source RB Ravi B. CEO Information Technology and Services Used the software for: 2+ years ### "Still a good product post acquisition " August 9, 2023 5.0 Love it Pros Feature set is solid, integrations are solid.Well organized and easy to import/export from other service providers or to alternate software.I don't feel locked in but the price and quality keeps me here. Cons Owned by KaseyaThird party integration development has slowed a bit post acquisition Reason for choosing IT Glue Standards and Integrations Review Source JB John B. Operations Director Information Technology and Services Used the software for: 2+ years ### "4+ years of use" March 10, 2023 3.0 We've got a centralised CMDB now so that's the positive. Ensuring it's up to date is difficult (Cultural issues) and you can end up unearthing bad data elsewhere as part of the adoption. Pros Herding technical people into one repository for configuration information was the ultimate goal, away from Excel and OneNote. Got there in the end but don't under estimate the culture change needed. ITGlue provides the central store for information, pulling in info from various integrations. Cons There's some elements that are inflexible. It's easy to create "Flexible Asset Sprawl", especially when trying integrations, Network Detective, Datto RMM, Lionguard, Datto BCR all create their own and it can become quite unwieldy. Also, bear in mind that its "GIGO" so if you've got rubbish in your PSA, it will resurface in ITGlue. Review Source PC Patrick C. Director Information Technology and Services Used the software for: 2+ years ### "IT Glue, a great product" May 14, 2021 5.0 Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience. Pros Flexibility of the product, Run Books and Password handling. Cons Cannot complain on anything with regards to the software. Alternatives considered [ITBoost](https://www.capterra.com/p/175394/ITBOOST/) Reason for choosing IT Glue 3 years ago, when we decided to go for the product, IT Glue had a better interface, more functionality and delivered better reports for customers. Today IT Boost, in my opinion, is at par with IT Glue. Review Source AG Alex G. Systems Engineer Education Management Used the software for: 1-2 years ### "Safe storage for all your important passwords" November 24, 2023 5.0 Pros Having a safe offsite location that we can all access at different levels of access for all our critical passwords, contact data, disaster recovery planning and more is such a fundamental key part of any IT infrastructure. IT Glue provides exactly that, and does it very well. Cons It is not the cheapest solution but its the best for a reason and you'll be glad you used it if the unthinkable happens and you find yourself in disaster recovery scenario Review Source VR Verified Reviewer Service Desk Manager Information Technology and Services Used the software for: 1-2 years ### "This software launched our company into an age of Better documentation" November 28, 2018 5.0 Pros What this really has going for it is the ability to link items, a SOP can be linked to other procedures and documents allowing you to hand off documentation and have all the related materials linked to the one Item. I also like that their team does not seem to be resting on the product as it is, there are continual improvements and exciting things roadmapped for the future. Cons The platform lacks the ability to archive passwords that are no longer in play for former employees and the like. This has been on the community wishlist for quite some time with no indication of when or if it will be released. Another gripe is that core things in the software change FREQUENTLY without any prior warning explanation. Some of the changes have left me scratching my head as to what possible benefit or reason there is to changing things? So I find myself relearning certain aspects of how to use the software which can be particularly frustrating when trying to get through a work day. Review Source JG Josh G. Business Administration Manager Information Technology and Services Used the software for: 2+ years ### "Admin/Setup and Daily User" May 18, 2023 4.0 Overall it has been positive. Pros Easy to use and customize. Very intuitive. Cons Support has been poor since the Kaseya acquisition. Some long standing missing basic features (batch updates for certain items and default record permissions). Inconsistent search functionality (depending on where/how you search) causes a ton of confusion (specifically search not looking through sub folders in certain circumstances). Review Source Brian B. Security Analyst Computer & Network Security Used the software for: 2+ years ### "A great managing tool" August 22, 2023 5.0 I never realized the importance of a password manager and knowledge base solution, and I am not going back to the dark. Pros IT Glue is an amazing password and asset manager, is very easy to use and having a global search for those assets you can't seem to find manually is great. Cons There are certainly times the servers are down si we have to wait for them to come back online, but it never exceeds a couple of minutes a month Review Source AB Adam B. Technician Information Technology and Services Used the software for: 1-2 years ### "IT Glue Review" July 28, 2023 5.0 Useful, easy, convenient, makes my job better Pros Recently accessed files when viewing a company/client Cons Document editing and viewing is sometimes too narrow of a window. I use an ultrawide, but the editing in ITG is locked to a narrow portion of the screen. Review Source JS Jordan S. Quality Assurance Manager Information Technology and Services Used the software for: 2+ years ### "Great Product" November 7, 2023 4.0 Pros ITGlue is a great knowledgebase for our techs to access important information about all our clients. Cons Management of tech permissions and access needs an overhaul. Review Source CH Chris H. General Manager Information Technology and Services Used the software for: 2+ years ### "IT Documentation and credential management" June 3, 2022 5.0 Pros Easily handle large amounts of customer documentation, credentials, and other IT information. Our customer accounts are automatically added by integration with our CRM, further reducing time spent on data entry. Credentials for new clients are easy to import. Cons There have been a couple of outages which affected our business the the past few years, but overall service is highly reliable. As with any online service you should have an offline backup kept up to date just in case. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing IT Glue Ease of integration with Autotask and Kaseya, making new client setups take zero time at all. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" August 22, 2023 4.0 We currently use IT Glue as our Bible. It has every device, every client, every document that we have all housed in one place. Pros The best features are the integration between IT Glue and our other tools, so that everything talks to each other and spitting out the most important information about a client. Cons I feel like sometimes it is a bit difficult to use, like information overload. Would be great to be able to have arrow down buttons, like outlook folders, to open up the file path or close it. Review Source Ace P. Service Desk Analyst II Information Technology and Services Used the software for: 1-2 years ### "Amazing Information Storage" March 3, 2024 5.0 Amazing software and everyone from our company that used IT Glue are amazed. Pros Easy to use and able to link in other IT tools like Connectwise Cons nothing, until now ITGlue is the perfect storage for all information about my everyday work Review Source PA Paul A. Snr Ops Engineer Computer & Network Security Used the software for: 2+ years ### "Great platform" May 14, 2024 5.0 ITGlue is a fantastic tool that we truly haven't had many issues with. We are an MSP, so we rely on the platform for keeping device configs, passwords, user docuemtnation, company SOPs etc for each and every client. Its really easy to find everything, update and share. It also integrates with a lot of the other Kaseya / Datto products, so this combined it all into an 'almost' single pane of glass. Pros Its a straightforward interface, easy to navigate and update. Every aspects can be secured and shared with only those who need access. Cons Support is OK, could be better in terms of knowledge and speed of resolutions Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.