# Page 9 | IT Glue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is IT Glue the right Document Management solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170401/ITGlue/reviews --- IT Glue 4.6 (339) [View alternatives](https://www.capterra.com/p/170401/ITGlue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of IT Glue ## Showing most helpful reviews Showing 201-225 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mahesh Chathuranga R. Manager - Service Delivery Information Technology and Services Used the software for: 2+ years ### "Secured documentation platform" October 21, 2020 4.0 Our teams are using ITG to get the details of the devices/docs of our clients that we are supporting 24/7 globally.Also different regional ITG instance are enabled you to connect with clients across the globe. Pros Security is high when you are storing password/docs since multifactor authentications are enabled. 24/7 support is highly responding and sharing users to view the dashboard to monitor the incidenta and updating until the issue get back to normal. Cons Golbal searching feature is not convenient enough. Review Source CH Cheryl H. EDI Coordinator Information Technology and Services Used the software for: 2+ years ### "ITGlue has helped us organize and consolidate our critical documentation" March 6, 2023 5.0 Onboarding and Offboarding Users Pros We are not an MSP, but IT Glue has provided us with a central repository of our critical documentation for systems and software. The customization of flexible assets is just what we needed to consolidate different information from many different sources. We use custom checklists for onboarding and offboarding our users and the ability to relate information is very useful. The audit logs are a big help to keep us on track, We love the product and highly recommend it to our partners. Cons There are no dislikes about the product. Reason for choosing IT Glue Not applicable Review Source HT Hardik T. System Admin Information Technology and Services Used the software for: 2+ years ### "IT Glue Review as System Admin" March 8, 2023 4.0 Pros IT Glue is the best in the market, when it comes to document management, password management or if you just want to keep the asset record, there are many features available such as integration with the Microsoft 365 and Active Directory etc... Cons The syncing process across the platform takes a bit of time. Review Source MS Moshe S. Level 2 tech support Hospital & Health Care Used the software for: 2+ years ### "I love Datto prodicts" March 15, 2023 5.0 Pros Password manager & OTP is helping us a lot Cons Easier integration with other Datto products Review Source Christopher M. Managed Services engineer Information Technology and Services Used the software for: 1-2 years ### "A Must for MSPs" March 15, 2023 5.0 Pros ITGlue is a great product for control of your documents, password, and network devices.Everything our Help Desk need in one location Cons Network glue the agent has been buggy for us Alternatives considered [ITBoost](https://www.capterra.com/p/175394/ITBOOST/) Reason for choosing IT Glue Better integration and ease of use Review Source SP Scott P. President Information Technology and Services Used the software for: 2+ years ### "IT Glue Wonderful!" March 15, 2023 5.0 Very happy with ITG features. Pros We use IT Glue to aggregate our client information into one locations. Assets, Password Vaults, Network Diagrams, et. Cons Entering a login password multiple times a day. Should have M365 user passthrough authorization. Review Source BB Basrry B. President Information Technology and Services Used the software for: 6-12 months ### "IT Glue is the Backbone of our customer support" August 9, 2023 5.0 Allowed us to centralize all the documentation for each customer in one place. Pros Access Controls, the ability to store all Documentation for the customer in one place,Password vault Cons Learning the process requires time and consistant use. Reason for choosing IT Glue Grouped well with the other Kaseya products we use. Review Source MB Miranda B. Office Manager Computer Networking Used the software for: 2+ years ### "IT Glue review" May 22, 2023 4.0 The customer support is amazing Pros that is works with Auto task and supposed to sync immediately Cons that it doesn't sync like it says it does from auto task on the contacts part. Review Source SN Sajid N. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Simple Knowledgebase management" February 21, 2024 5.0 Pros Simple and lightweight. Page loading is fast so it does not feel like a pain while working through IT Glue Cons Search sometimes breaks and does not give intended results though I know what I am searching is in it. Review Source CT Carrie T. IT Technical Sales Engineer Computer Networking Used the software for: 2+ years ### "Must use for MSP environments " June 30, 2021 5.0 Pros I like the fact that the organization and the tagging of the products are so easy to collaborate. Cons When you place an item in to ITGlue if you are not an admin you cannot delete it. At least give maybe like a 5 min window or something to remove it THEN have an admin have to delete it. Sometimes you just make mistakes. Review Source CS Chris S. Systems Analyst Computer & Network Security Used the software for: 2+ years ### "Great way to manage so many different clients in one single management portal." August 22, 2023 4.0 Pros Knowledge baseFlexible assets relating to each other. Cons Site can be slow especially when opening and copying passwords. Review Source EG Eric G. Cloud Support Specialist Information Technology and Services Used the software for: 2+ years ### "ITG For The Win!" August 9, 2023 5.0 I use this daily and would not be able to efficiently work without it, I am very pleased with the ease of use and support. Pros Centralizing info, intuitive interface, customized structure, seamless collaboration, integrations – all in one place. Streamlined workflow, boosted productivity, enhanced data security. Cons Initial setup effort, especially data migration. However, the long-term benefits overshadowed the challenge. Review Source MR Murray R. Service Ops Manager Information Technology and Services Used the software for: 1-2 years ### "CL IT Glue Review" February 22, 2024 3.0 Pros The main structure and functionality is reasonably good. Cons The search function is very poor. Results can be varied, and it frustrates my team regularly. The lack of ability to imbed/import certain formats into the documents/articles is annoying at times. Review Source SW Sarah W. Director of Managed Services Information Technology and Services Used the software for: 1-2 years ### "IT Glue - Changed how our MSP did business" June 30, 2021 4.0 We have had a great experience overall, this has allowed us to scale our business and onboard new customers with ease! Pros Introducing ITGlue into our MSP changes how we manage our customers, as well as how much faster we can service them. Now we dont waste time finding info, asking around or relearning things that are already documented. Cons Some of the integrations with our vendor products and API's are not perfect, but that is not ITGlues fault! Review Source JR Jere R. ADMIN Information Technology and Services Used the software for: 1-2 years ### "ITG is good for documentation " March 6, 2023 4.0 So far we're pleased with ITG. No major complaints after almost 3 years. Pros Easy to use, wide variety of integration options Cons The flexible assets feature for billing could use some improvements. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source CB Chris B. IT Support Information Technology and Services Used the software for: 2+ years ### "Mid" August 22, 2023 5.0 Rather pleasant Pros Ease of access and how sometimes you can find things easily. Cons Sometimes difficult to navigate through the menus, or it takes a while to load to search a person or org. Review Source SP Sagar P. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Document Glue " March 15, 2023 4.0 A Plus experience Pros Integration with the different vendors. And the making the product as simple as it's can Cons Some times it's freezing in terms of search function Review Source LR Luca R. Sig. Information Technology and Services Used the software for: 2+ years ### "Enterprise documentation management software " May 26, 2022 5.0 Definitely outstanding, I couldn't do without it anymore. I think it is an essential tool for those who work in the IT field. Pros I liked two things, the first that I find all the information quickly and in one location. Second that there is also the App for the phone Cons I I did not find anything negative. The product meets all our needs. Much improved from the first years when I used it Review Source AB Alyssa B. Techinical Support Specialest Information Technology and Services Used the software for: 2+ years ### "IT Glue - Here to stay." March 6, 2023 5.0 Pros The best parts about IT Glue are the search function, easy to use and very quick and accurate. The linking tool, so you can link passwords to devices etc. The Document creator - super easy to make a step by step document very quickly. Cons Intergration with Autotask has been a bit of a mountain to scale but slowly working out the issues. Review Source CS Carter S. Team Leader Telecommunications Used the software for: 2+ years ### "ITGlue is Awesome" November 7, 2023 5.0 Pros Ease of Use, IP Access Filtering, MFA for secure access. Cons None, ITGlue works great for our company. Review Source VR Verified Reviewer Workshop Manager Used the software for: 2+ years ### "The perfect information database." July 4, 2018 5.0 Pros The ease of use is spectacular, all sub-categories all clearly labeled and anyone with any amount of experience can easily create and edit documents. Another great benefit of IT Glue is the Autotask integration, should a ticket come through and trigger a keyword then Autotask can automatically pull an IT Glue article relate to the keyword. Cons The licenses for IT Glue can be quite pricey, however, they are ultimately worth it, the integration alone makes up for the costs. Review Source RM Rodney M. Network Systems Engineer Computer Networking Used the software for: 1-2 years ### "ITGlue is amazing" June 30, 2021 5.0 It has been an excellent experiance and really rely on it for our eveyrday IT management. Pros We especially like the linking between assets. We can link passwords, hardware, logins, lans, configurations, documents.... The flexibility of the system is awesome. Cons I think this software is great. THere really isnt a whole lot that I do not like about it. Our biggest problem is people not entering information properly or not updating when they need to. Can't blame the software on that. It was easy to customize it to our processes and we were entering information in matter of hours. Review Source RS Richard S. System Engineer Information Technology and Services Used the software for: 2+ years ### "Good value, but wish it did more natively" March 15, 2023 4.0 Pros Secure password management, and the ability to generate random passwords. Cons The global search needs improvement. I wish I could see a list of search results on its own page instead of the "type-ahead" style results only. Type-ahead can be delayed, resulting in irrelevant results being selected by accident. Review Source JW John W. N/A Information Services Used the software for: 2+ years ### "Fantastic Platform" May 19, 2023 5.0 Pros This platform is amazing, we use it for all of our documentation management and it works great for all of our needs Cons No negative comments from me about ITGlue, always adding new features to make our lives easier Review Source AMT Anna Marie T. Knowledge Base Specialist Computer & Network Security Used the software for: 1-2 years ### "ITGlue Innovations" February 21, 2024 5.0 Pros I love all the features, they are all good and unique, and everyday use Cons nothing much, because it is useful for me and in out company. 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