---
title: "SecureLink Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about SecureLink Software - reviews, pricing plans, popular comparisons to other Other Marketing Software products and more."
source_url: "https://www.capterra.com/p/170423/SecureLink/"
page_type: "product"
language: "en"
publication_date: "2026-09-28"
---

# 

 SecureLink Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 28, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SecureLink

## What is SecureLink?

SecureLink, an Imprivata company, is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging zero trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points.

## What is SecureLink used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/)

Top alternative

Featured

Overall rating

Based on 176 user reviews

Reviews sentiment

Positive

84%

Neutral

11%

Negative

5%

Pros & cons

Straightforward and intuitive operation

Frequent slowdowns and connectivity issues

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SecureLink?[Manage this product listing](https://www.g2.com/products/spotler-brand-id/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SecureLink

4.2 (176)

VS.

[4.3 (24)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/)

Starting Price

Contact vendor

Starting Price

$595

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (176)

Ease Of Use

4.1 (24)

Value For Money

4.1 (122)

Value For Money

4.2 (22)

Customer Service

4.1 (140)

Customer Service

3.7 (22)

## SecureLink alternatives

[4.3 (10)](https://www.capterra.com/p/239316/ManageEngine-PAM360/#reviews)

Starting price

$7995.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (34)](https://www.capterra.com/p/203059/NordLayer/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[Secomea](https://www.capterra.com/p/10006674/Secomea/)

[4.7 (19)](https://www.capterra.com/p/10006674/Secomea/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10006674/Secomea/)

[View all alternatives](https://www.capterra.com/p/170423/SecureLink/alternatives/)

## FAQs about SecureLink

Overview

### What problems does SecureLink solve?

SecureLink solves slow, fragmented remote access by centralizing client and server connections, storing predefined credentials, and enabling fast, stable logins with audit trails and file transfers. IT support teams, managed service providers, system administrators, and remote employees benefit most when managing multiple environments, accessing client systems securely, and reducing connection friction.

Answer based on 32 reviews

Overview

### Which roles and teams benefit most from SecureLink?

SecureLink is most used by consultants, IT administrators, systems analysts, and software engineers who need secure remote access and controlled vendor connectivity. Technical support and solutions teams rely on it to troubleshoot environments, manage privileged access, and maintain compliance, while engineering teams use it to support integrations and protected system access.

Answer based on 176 reviews

Overview

### What company size and specific industries is SecureLink built for?

SecureLink is designed for enterprises and technology vendors, especially those operating in regulated industries such as healthcare, legal, retail, casinos and gaming, manufacturing, and government. It is aimed at organizations that need secure access management and support in complex, compliance-driven environments.

Features and Usability

### What are the key features of SecureLink?

SecureLink includes core remote access and VPN replacement tools, plus HIPAA-compliant access for vendors and staff. Reviewers most often highlight easy remote access, session management, audit trails and session recording, role-based access controls with two-factor authentication, and credential management for connecting to multiple servers while keeping customer credentials protected.

Answer based on 54 reviews

Integrations

### Which third-party tools and platforms does SecureLink integrate with?

SecureLink integrates with BeyondTrust Remote Support, Cisco Duo, Idira Privileged Access Management, OneLogin, and Salesforce Sales Cloud. These integrations cover remote support, privileged access management, identity and access management, and CRM workflows, giving SecureLink connections across core security and business platforms.

Answer based on 4 reviews

Getting Started and Support

### How easy is it to onboard and train a team on SecureLink?

SecureLink is generally easy for everyday users to pick up, with some reviewers saying they learned it without formal training and found initial setup straightforward. Training is available through live online sessions, webinars, and documentation. Admins and less technical users may need more time, since some workflows are not immediately obvious.

Answer based on 10 reviews

Getting Started and Support

### What customer support options does SecureLink offer, and how do users rate the experience?

SecureLink offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, with some calling it exceptional or fantastic, but others report setup requiring repeated emails and calls, occasional difficulty reaching phone support, and unresolved reliability issues.

Answer based on 43 reviews

Security

### How does SecureLink handle data security and access control?

SecureLink protects access through secure connections, credential protection, email code verification and Duo authentication, guest access controls, session recording, activity logging, audit trails, and centralized access across multiple connection types. Reviewers also note it can be deployed sub-optimally in ways that expose credentials, and some report occasional domain access or uptime issues.

Answer based on 21 reviews

Connection

### How well does SecureLink handle remote connections?

SecureLink handles remote connections well for many support and IT teams, especially across multiple client networks and servers. It makes access, RDP sessions, and connection management straightforward, but some users run into slow loading, dropped sessions, setup friction, Java or browser issues, and limits around saved or shared connections.

Answer based on 54 reviews

## Pros and Cons

Straightforward and intuitive operation

89% positive reviews out of 27

Most reviewers indicate ease of use makes daily tasks simple, with clear organization and minimal learning curve.

Frequent slowdowns and connectivity issues

88% negative reviews out of 26

Most reviewers report performance and speed problems, including sluggish connections, frequent delays, and inconsistent reliability.

## Features

AI summary

Based on 6,446 Other Marketing Software reviews

Capterra reviewers point to these as the top priorities when choosing remote support software:

-   **Remote Access/Control** (**61%** of reviewers rated this feature as critical)
-   **Access Controls/Permissions** (**44%**)
-   **Unattended Access** (**50%**)

SecureLink supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access more securely, and maintain support coverage even when end users are unavailable, allowing teams to deliver faster service and keep systems running with less disruption.

Remote Access/Control

3.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Unattended Access

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage computers located anywhere without the remote customer present at the other end

Screen Sharing

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Digitally share screen view with others

File Sharing

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Real-Time Chat

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Session Recording

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Record active support and chat sessions for auditing and training

SecureLink 39 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Access Management: Control and manage access to company resources
- Activity Monitoring: Track and report on everything that happens within the system or network
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Application Access Control: Define levels of authorization for access to specific applications
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Authentication: Verify the identity of users/devices to enable secure access
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- File Transfer: Move files across different systems or networks
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems
- Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
- Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved
- Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
- Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling
- Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Screen Sharing: Digitally share screen view with others
- Security Auditing: Systematic evaluation of the security of a company's overall security system and situation
- Session Recording: Record active support and chat sessions for auditing and training
- Session Transfer: Transfer a support session to another team member
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
- Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user
- Unattended Access: Manage computers located anywhere without the remote customer present at the other end
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system
- VPN: Extend virtual private network over public networks to enable protected information exchange

---

Get Advice

We can help you find the software with the features you need.

Features

4.1 (176)

4.1

Based on 176 reviews

## Pricing

Value for money

4.1 (122)

### Starting price

Free trial not available

Value for money

4.1 (122)

4.1

Based on 122 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[

Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[

OneLogin](https://www.capterra.com/p/114110/OneLogin/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (140)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (140)

4.1

Based on 140 reviews

## User reviews

Overall rating

4.2

Based on 176 reviews

Filter by rating

5(66)

4(82)

3(20)

2(5)

1(3)

Mentioned topic

Sorted by most recent

AD

Audrey's D.

Commercial

International Affairs

### "Au top "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

January 24, 2023

Pros

L’envoie des notifications via les pages gmail

Cons

Les beugs de connexion qui rendent parfois l’application non utilisable

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ric H.

Financial Representative

Financial Services

### "Workstation to Workstation, Secure with Securelink "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 15, 2022

Great experience!

Pros

Software makes it easy to access another users screen and device when we’re so far away, especially during this new work from home era

Cons

It can be a bit slow when first booting up another users screen, but I generally believe that’s due to connectivity

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DR

Drew R.

Solutions Engineer

Information Technology and Services

### "Long Time User: Least Reliable Remote Access Tool I Know"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

June 15, 2022

I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves.

Pros

It's easy to figure out how to use the remote access feature.

Cons

In short, the remote access feature is very unreliable. I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works. My coworkers have the same issue. The price was extremely high for such an unreliable application, especially with the size of our company being under 100 employees.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Senior Software Development Engineer

Computer Software

### "SecureLink as secure Remote support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

January 2, 2022

Pros

secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution

Cons

for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Ahmed A.

Software Developer

Computer Software

### "SecureLink"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 24, 2021

Pros

has credential management and can use Microsoft Remote Desktop Feature

Cons

Overall performance is low in opening the session specify when using Java

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Mohamed M.

Senior Software Engineer

Computer Software

### "SecureLink Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2021

it was an amazing experience for me

Pros

Easy to Use have More than one method to connect to the server using RDP too predefined credentials to access the server easily access more than one server at the same time

Cons

Downloading needed files with every login is a headache and takes more time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

amr A.

technical Lead

Computer Software

### "the best remote support "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 9, 2021

Pros

very fast and easy to remote support customers

Cons

nothing everything needed exist on it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AI

Abdelrahman I.

Software Engineer

Computer Software

### "SecureLink review "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

April 4, 2021

Pros

Security , easy to use and better than remote disktop

Cons

Sometimes it’s manager hangs and not connected and I need to kill the process and restart it again

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 8, 2021

Abdelraham, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

DD

Darrel D.

Lead consultant

Computer Software

### "Securlink - the good and the bad."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 4, 2021

Pros

Each to connect to multiple client sites at the same time.

Cons

The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 8, 2021

Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience. I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues. Please send me an email at csm@securelink.com so that we can set up some time to go over your concerns and resolve them fully.

CO

Chris O.

Deputy DIrector of Public Works

Public Safety

### "Easily one of the Worst Software Applications I've ever used...."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 3, 2021

Nightmare....

Pros

The extreme difficulty of getting into the system was amazing. It's almost as if someone who designed a game maze designed this applications. One of the worst I've ever encountered in my life! Everyone involved with the layout should be fired..

Cons

Everything about it was horrid. There was no "least"!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 8, 2021

Chris, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the UI and User Experience when it comes to SecureLink. If possible, I would like to further discuss the details of the pain points you are encountering when using our product and how we can improve our workflow. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

[View all Reviews](https://www.capterra.com/p/170423/SecureLink/reviews/)

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Popular comparisons

[BeyondTrust Remote Support vs SecureLink](https://www.capterra.com/compare/86962-170423/Bomgar-vs-SecureLink)