# SecureLink Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SecureLink Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/170423/SecureLink --- # SecureLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SecureLink ## What is SecureLink? SecureLink, an Imprivata company, is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging zero trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points. ## What is SecureLink used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/) Top alternative Featured Overall rating Based on 176 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Straightforward and intuitive navigation Frequent slowdowns and connection issues ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SecureLink?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.securelink.com/&name=SecureLink) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SecureLink 4.2 (176) VS. [4.3 (24)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/) Starting Price Contact vendor Starting Price $595 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (176) Ease Of Use 4.1 (24) Value For Money 4.1 (122) Value For Money 4.2 (22) Customer Service 4.1 (140) Customer Service 3.7 (22) ## SecureLink alternatives [4.3 (10)](https://www.capterra.com/p/239316/ManageEngine-PAM360/#reviews) Starting price $7995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (289)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (34)](https://www.capterra.com/p/203059/NordLayer/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Secomea](https://www.capterra.com/p/10006674/Secomea/) [4.7 (19)](https://www.capterra.com/p/10006674/Secomea/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10006674/Secomea/) [View all alternatives](https://www.capterra.com/p/170423/SecureLink/alternatives/) ## FAQs about SecureLink Overview ### What problems does SecureLink solve? SecureLink solves slow, complicated remote access workflows by centralizing client and server connections, storing predefined credentials, and enabling fast, stable authentication, file transfer, and audit visibility. IT support teams, managed service providers, administrators, and remote staff benefit most by reducing login friction, connection delays, and scattered access management. Answer based on 32 reviews Overview ### Which roles and teams benefit most from SecureLink? SecureLink is most used by consultants, IT administrators, systems analysts, and software engineers who need secure remote access and controlled third-party connectivity. Technical support and solution teams rely on it to troubleshoot systems, manage vendor access, protect sensitive environments, and streamline access workflows without compromising security or compliance. Answer based on 176 reviews Overview ### What company size and specific industries is SecureLink built for? SecureLink is designed for enterprises and technology vendors, especially those operating in regulated industries such as healthcare, legal, retail, casinos and gaming, manufacturing, and government. It fits organizations that need access management and oversight in environments with strict compliance requirements. Features and Usability ### What are the key features of SecureLink? SecureLink includes core remote access and VPN replacement tools, with differentiated HIPAA-compliant access for vendors and external staff. Reviewers most often mention easy remote access, session management, audit trails, session recording, and role-based access controls with two-factor authentication for credential protection and compliance-focused monitoring. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does SecureLink integrate with? SecureLink integrates with BeyondTrust Remote Support, Cisco Duo, CyberArk Privileged Access Management Solutions, OneLogin, and Salesforce Sales Cloud. These catalog integrations cover remote support, identity and access management, privileged access, and CRM needs, giving SecureLink a focused set of connections for security and account workflows. Answer based on 4 reviews Getting Started and Support ### How easy is it to onboard and train a team on SecureLink? SecureLink is fairly easy for everyday users to pick up, and some reviewers say they learned it without formal training. It offers live online sessions, webinars, and documentation, which help vendors and new users. Admins and users handling workflows or access settings may need more time, especially when steps feel unclear. Answer based on 10 reviews Getting Started and Support ### What customer support options does SecureLink offer, and how do users rate the experience? SecureLink offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe support as exceptional and helpful, while others report difficulty reaching assistance, setup friction, and slower problem resolution when connections fail or drop. Answer based on 43 reviews Security ### How does SecureLink handle data security and access control? SecureLink protects access through secure remote connections, credential protection, email code verification, and Duo authentication. It also supports guest access, customer visibility into connection purpose, activity logging, audit trails, and session recording. Some reviewers note deployment can be suboptimal if credentials are exposed, and occasional domain access or uptime issues occur. Answer based on 21 reviews Connection ### How well does SecureLink handle remote connections? SecureLink handles remote connections well for many support and IT teams that manage multiple client networks. It makes server access, RDP sessions, and concurrent connections easier, especially for vendor support, though some users run into slow loading, dropped sessions, setup friction, Java issues, and limited connection history. Answer based on 54 reviews ## Pros and Cons Straightforward and intuitive navigation 89% positive reviews out of 27 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and clear organization. Frequent slowdowns and connection issues 88% negative reviews out of 26 Most reviewers indicate performance and speed problems, citing slow connections, delays, and frequent disruptions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling File Sharing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Screen Sharing 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Digitally share screen view with others Session Recording 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training Session Transfer 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Transfer a support session to another team member SecureLink 39 features Define levels of authorization for access to specific files or systems Control and manage access to company resources Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Define levels of authorization for access to specific applications Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Track and manage adherence to policies for any service, product, process, or supplier Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access client's system information, including hardware and software configuration, to perform diagnostics Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Compliant with HIPAA, which sets standards for sensitive patient data protection Request two or more credentials to prove user's identity before granting access to systems Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Systematic evaluation of the security of a company's overall security system and situation Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Extend virtual private network over public networks to enable protected information exchange Get Advice We can help you find the software with the features you need. Features 4.1 (176) 4.1 Based on 176 reviews ## Pricing Value for money 4.1 (122) ### Starting price Free trial not available Value for money 4.1 (122) 4.1 Based on 122 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[ Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/)[ CyberArk Privileged Access Management Solutions](https://www.capterra.com/p/119742/Privileged-Account-Security-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (140) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (140) 4.1 Based on 140 reviews ## User reviews Overall rating 4.2 Based on 176 reviews Filter by rating 5(66) 4(82) 3(20) 2(5) 1(3) Mentioned topic Sorted by most recent AD Audrey's D. Commercial International Affairs ### "Au top " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 24, 2023 Pros L’envoie des notifications via les pages gmail Cons Les beugs de connexion qui rendent parfois l’application non utilisable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ric H. Financial Representative Financial Services ### "Workstation to Workstation, Secure with Securelink " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 15, 2022 Great experience! Pros Software makes it easy to access another users screen and device when we’re so far away, especially during this new work from home era Cons It can be a bit slow when first booting up another users screen, but I generally believe that’s due to connectivity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Drew R. Solutions Engineer Information Technology and Services ### "Long Time User: Least Reliable Remote Access Tool I Know" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 15, 2022 I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves. Pros It's easy to figure out how to use the remote access feature. Cons In short, the remote access feature is very unreliable. I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works. My coworkers have the same issue. The price was extremely high for such an unreliable application, especially with the size of our company being under 100 employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Senior Software Development Engineer Computer Software ### "SecureLink as secure Remote support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 2, 2022 Pros secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution Cons for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Ahmed A. Software Developer Computer Software ### "SecureLink" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 24, 2021 Pros has credential management and can use Microsoft Remote Desktop Feature Cons Overall performance is low in opening the session specify when using Java Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mohamed M. Senior Software Engineer Computer Software ### "SecureLink Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2021 it was an amazing experience for me Pros Easy to Use have More than one method to connect to the server using RDP too predefined credentials to access the server easily access more than one server at the same time Cons Downloading needed files with every login is a headache and takes more time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA amr a. technical Lead Computer Software ### "the best remote support " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2021 Pros very fast and easy to remote support customers Cons nothing everything needed exist on it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AI Abdelrahman I. Software Engineer Computer Software ### "SecureLink review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 4, 2021 Pros Security , easy to use and better than remote disktop Cons Sometimes it’s manager hangs and not connected and I need to kill the process and restart it again Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Abdelraham, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product. DD Darrel D. Lead consultant Computer Software ### "Securlink - the good and the bad." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 4, 2021 Pros Each to connect to multiple client sites at the same time. Cons The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience. I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues. Please send me an email at csm@securelink.com so that we can set up some time to go over your concerns and resolve them fully. CO Chris O. Deputy DIrector of Public Works Public Safety ### "Easily one of the Worst Software Applications I've ever used...." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2021 Nightmare.... Pros The extreme difficulty of getting into the system was amazing. It's almost as if someone who designed a game maze designed this applications. One of the worst I've ever encountered in my life! Everyone involved with the layout should be fired.. Cons Everything about it was horrid. There was no "least"! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Chris, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the UI and User Experience when it comes to SecureLink. If possible, I would like to further discuss the details of the pain points you are encountering when using our product and how we can improve our workflow. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product. [View all Reviews](https://www.capterra.com/p/170423/SecureLink/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [BeyondTrust Remote Support vs SecureLink](https://www.capterra.com/compare/86962-170423/Bomgar-vs-SecureLink)