--- title: "SecureLink Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SecureLink Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/170423/SecureLink/" page_type: "product" language: "en" --- # SecureLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SecureLink ## What is SecureLink? SecureLink, an Imprivata company, is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging zero trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points. ## What is SecureLink used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/) Top alternative Featured Overall rating Based on 176 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Straightforward and intuitive navigation Frequent slowdowns and connection issues ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SecureLink?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.securelink.com/&name=SecureLink) ## SecureLink Overview Updated August 2026 AI summary SecureLink provides remote support and secure access management for organizations of all sizes, including enterprise, midsize, and small businesses. It combines remote access, permissions control, unattended access, and session recording with features like audit trails, file transfer, and two-factor authentication. Available as a cloud, web, and mobile solution, SecureLink helps manage vendor and internal access while supporting compliance and oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SecureLink 4.2 (176) VS. [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting Price Contact vendor Starting Price $3 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (176) Ease Of Use 4.6 (24) Value For Money 4.1 (122) Value For Money 4.5 (22) Customer Service 4.1 (140) Customer Service 4.5 (22) ## SecureLink alternatives [4.6 (34)](https://www.capterra.com/p/203059/NordLayer/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [ManageEngine Password Manager Pro](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/) [4.3 (24)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/) Starting price $595.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/) [ManageEngine PAM360](https://www.capterra.com/p/239316/ManageEngine-PAM360/) [4.3 (10)](https://www.capterra.com/p/239316/ManageEngine-PAM360/#reviews) Starting price $7995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239316/ManageEngine-PAM360/) Highest Rated [Secomea](https://www.capterra.com/p/10006674/Secomea/) [4.7 (19)](https://www.capterra.com/p/10006674/Secomea/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10006674/Secomea/) [View all alternatives](https://www.capterra.com/p/170423/SecureLink/alternatives/) ## FAQs about SecureLink Overview ### What problems does SecureLink solve? SecureLink solves slow, fragmented remote access by centralizing client connections, storing predefined credentials, and enabling fast, stable server logins, file transfers, and audit trails. IT support teams, managed service providers, system administrators, and remote staff benefit by reducing connection friction, simplifying client access management, and maintaining secure visibility into historical logins. Answer based on 32 reviews Overview ### Which roles and teams benefit most from SecureLink? SecureLink is most used by consultants, IT support teams, and technical analysts who need secure remote access to client systems and streamlined troubleshooting. Software engineers, developers, and systems administrators benefit from controlled access for maintenance, integrations, and issue resolution, while applications leaders use it to oversee secure vendor and third-party access workflows. Answer based on 176 reviews Overview ### What company size and specific industries is SecureLink built for? SecureLink is designed for enterprises and technology vendors, especially those operating in regulated industries such as healthcare, legal, retail, casinos and gaming, manufacturing, and government. It fits organizations that need secure access management and oversight across environments with strict compliance requirements. Features and Usability ### What are the key features of SecureLink? SecureLink includes core remote access tools like VPN replacement, unattended access, and session management, plus security controls such as HIPAA compliance, two-factor authentication, role-based permissions, and audit trails. Differentiating features include session recording, credential management, and onboarding/offboarding for external vendors and support users. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does SecureLink integrate with? SecureLink connects natively to BeyondTrust Remote Support, Cisco Duo, CyberArk Privileged Access Management Solutions, OneLogin, and Salesforce Sales Cloud. These integrations cover remote support, identity and access management, privileged access, and CRM workflows, giving SecureLink five cataloged third-party connections. Answer based on 4 reviews Getting Started and Support ### How easy is it to onboard and train a team on SecureLink? SecureLink is generally easy for everyday users to pick up, with some reviewers saying they learned it without formal training and found initial setup straightforward. Training is available through live online sessions, webinars, and documentation. Admins and users handling permissions or workflow details may need more time, especially when parts of the interface feel unclear. Answer based on 10 reviews Getting Started and Support ### What customer support options does SecureLink offer, and how do users rate the experience? SecureLink offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and, at times, exceptional, but experiences are mixed: some report setup taking multiple emails and calls, offline phone support, limited guidance, and difficulty resolving connection or reliability issues. Answer based on 43 reviews Security ### How does SecureLink handle data security and access control? SecureLink protects access with secure credential handling, email code verification, Duo authentication, guest user access controls, session recording, activity logs, and audit trails. It also centralizes connections while letting customers see when access occurs and why. Some reviewers note domain login issues, occasional downtime, and weaker security if deployed without managed credentials. Answer based on 21 reviews Connection ### How well does SecureLink handle remote connections? SecureLink handles remote connections well for support teams that manage many client servers and networks. It gives secure access, supports multiple simultaneous sessions, and reduces the need for separate VPNs. Some users still report slow loading, dropped sessions, setup friction, and limited connection management features. Answer based on 54 reviews ## Pros and Cons Straightforward and intuitive navigation 89% positive reviews out of 27 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and clear organization. Frequent slowdowns and connection issues 88% negative reviews out of 26 Most reviewers indicate performance and speed problems, citing slow connections, delays, and frequent disruptions. ## Features AI summary Based on 6,383 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) SecureLink supports all three features that reviewers consider most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help IT teams connect to devices quickly, manage user permissions with more control, and provide support even when end users are unavailable, allowing teams to resolve issues faster and maintain secure remote operations. Remote Access/Control 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Session Recording 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training SecureLink 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Application Access Control: Define levels of authorization for access to specific applications - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - VPN: Extend virtual private network over public networks to enable protected information exchange --- Get Advice We can help you find the software with the features you need. Features 4.1 (176) 4.1 Based on 176 reviews ## Pricing Value for money 4.1 (122) ### Starting price Free trial not available Value for money 4.1 (122) 4.1 Based on 122 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[ Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/)[ Idira Privileged Access Management](https://www.capterra.com/p/119742/Privileged-Account-Security-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (140) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (140) 4.1 Based on 140 reviews ## User reviews Overall rating 4.2 Based on 176 reviews Filter by rating 5(66) 4(82) 3(20) 2(5) 1(3) Mentioned topic Sorted by most recent AD Audrey's D. Commercial International Affairs ### "Au top " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 24, 2023 Pros L’envoie des notifications via les pages gmail Cons Les beugs de connexion qui rendent parfois l’application non utilisable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ric H. Financial Representative Financial Services ### "Workstation to Workstation, Secure with Securelink " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 15, 2022 Great experience! Pros Software makes it easy to access another users screen and device when we’re so far away, especially during this new work from home era Cons It can be a bit slow when first booting up another users screen, but I generally believe that’s due to connectivity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Drew R. Solutions Engineer Information Technology and Services ### "Long Time User: Least Reliable Remote Access Tool I Know" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 15, 2022 I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves. Pros It's easy to figure out how to use the remote access feature. Cons In short, the remote access feature is very unreliable. I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works. My coworkers have the same issue. The price was extremely high for such an unreliable application, especially with the size of our company being under 100 employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Software Development Engineer Computer Software ### "SecureLink as secure Remote support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 2, 2022 Pros secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution Cons for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Ahmed A. Software Developer Computer Software ### "SecureLink" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 24, 2021 Pros has credential management and can use Microsoft Remote Desktop Feature Cons Overall performance is low in opening the session specify when using Java Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mohamed M. Senior Software Engineer Computer Software ### "SecureLink Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2021 it was an amazing experience for me Pros Easy to Use have More than one method to connect to the server using RDP too predefined credentials to access the server easily access more than one server at the same time Cons Downloading needed files with every login is a headache and takes more time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA amr A. technical Lead Computer Software ### "the best remote support " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2021 Pros very fast and easy to remote support customers Cons nothing everything needed exist on it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AI Abdelrahman I. Software Engineer Computer Software ### "SecureLink review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 4, 2021 Pros Security , easy to use and better than remote disktop Cons Sometimes it’s manager hangs and not connected and I need to kill the process and restart it again Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Abdelraham, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product. DD Darrel D. Lead consultant Computer Software ### "Securlink - the good and the bad." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 4, 2021 Pros Each to connect to multiple client sites at the same time. Cons The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience. I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues. Please send me an email at csm@securelink.com so that we can set up some time to go over your concerns and resolve them fully. CO Chris O. Deputy DIrector of Public Works Public Safety ### "Easily one of the Worst Software Applications I've ever used...." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2021 Nightmare.... Pros The extreme difficulty of getting into the system was amazing. It's almost as if someone who designed a game maze designed this applications. One of the worst I've ever encountered in my life! Everyone involved with the layout should be fired.. Cons Everything about it was horrid. There was no "least"! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Chris, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the UI and User Experience when it comes to SecureLink. If possible, I would like to further discuss the details of the pain points you are encountering when using our product and how we can improve our workflow. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product. [View all Reviews](https://www.capterra.com/p/170423/SecureLink/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [BeyondTrust Remote Support vs SecureLink](https://www.capterra.com/compare/86962-170423/Bomgar-vs-SecureLink)