# SecureLink Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SecureLink Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/170423/SecureLink/pricing

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# 

 SecureLink Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SecureLink

## What is SecureLink?

SecureLink, an Imprivata company, is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging zero trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points.

## What is SecureLink used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/)

Top alternative

Featured

Overall rating

Based on 176 user reviews

Reviews sentiment

Positive

84%

Neutral

11%

Negative

5%

Pros & cons

Intuitive and straightforward navigation

Frequent slowness and connection issues

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SecureLink?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.securelink.com/&name=SecureLink)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SecureLink

4.2 (176)

VS.

[4.3 (24)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/)

Starting Price

Contact vendor

Starting Price

$595

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (176)

Ease Of Use

4.1 (24)

Value For Money

4.1 (122)

Value For Money

4.2 (22)

Customer Service

4.1 (140)

Customer Service

3.7 (22)

## SecureLink alternatives

[4.3 (10)](https://www.capterra.com/p/239316/ManageEngine-PAM360/#reviews)

Starting price

$7995.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (34)](https://www.capterra.com/p/203059/NordLayer/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[Secomea](https://www.capterra.com/p/10006674/Secomea/)

[4.7 (19)](https://www.capterra.com/p/10006674/Secomea/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10006674/Secomea/)

[View all alternatives](https://www.capterra.com/p/170423/SecureLink/alternatives/)

## Pros and Cons

Intuitive and straightforward navigation

89% positive reviews out of 27

Most reviewers describe ease of use as a major benefit, highlighting clear organization and simple navigation.

Frequent slowness and connection issues

88% negative reviews out of 26

Most users report performance and speed problems, including slow connections, delays, and occasional disruptions.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

3.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

File Sharing

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Real-Time Chat

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Screen Sharing

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Digitally share screen view with others

Session Recording

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Record active support and chat sessions for auditing and training

Session Transfer

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Transfer a support session to another team member

SecureLink 39 features

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

Track and report on everything that happens within the system or network

Track and document all activities across devices, networks, and other systems

Define levels of authorization for access to specific applications

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Track and manage adherence to policies for any service, product, process, or supplier

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access client's system information, including hardware and software configuration, to perform diagnostics

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Compliant with HIPAA, which sets standards for sensitive patient data protection

Request two or more credentials to prove user's identity before granting access to systems

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Systematic evaluation of the security of a company's overall security system and situation

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Allow users to access multiple services after entering their login credentials once

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Extra layer of security that requires not only a password and username but also something specific to that user

Manage computers located anywhere without the remote customer present at the other end

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Extend virtual private network over public networks to enable protected information exchange

Get Advice

We can help you find the software with the features you need.

Features

4.1 (176)

4.1

Based on 176 reviews

## Pricing

Value for money

4.1 (122)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.1 (122)

4.1

Based on 122 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[

Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[

OneLogin](https://www.capterra.com/p/114110/OneLogin/)[

CyberArk Privileged Access Management Solutions](https://www.capterra.com/p/119742/Privileged-Account-Security-Solution/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (140)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (140)

4.1

Based on 140 reviews

## User reviews

Overall rating

4.2

Based on 176 reviews

Filter by rating

5(66)

4(82)

3(20)

2(5)

1(3)

Mentioned topic

Sorted by most recent

AD

Audrey's D.

Commercial

International Affairs

### "Au top "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

January 24, 2023

Pros

L’envoie des notifications via les pages gmail

Cons

Les beugs de connexion qui rendent parfois l’application non utilisable

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ric H.

Financial Representative

Financial Services

### "Workstation to Workstation, Secure with Securelink "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 15, 2022

Great experience!

Pros

Software makes it easy to access another users screen and device when we’re so far away, especially during this new work from home era

Cons

It can be a bit slow when first booting up another users screen, but I generally believe that’s due to connectivity

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DR

Drew R.

Solutions Engineer

Information Technology and Services

### "Long Time User: Least Reliable Remote Access Tool I Know"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

June 15, 2022

I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves.

Pros

It's easy to figure out how to use the remote access feature.

Cons

In short, the remote access feature is very unreliable. I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works. My coworkers have the same issue. The price was extremely high for such an unreliable application, especially with the size of our company being under 100 employees.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Senior Software Development Engineer

Computer Software

### "SecureLink as secure Remote support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

January 2, 2022

Pros

secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution

Cons

for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Ahmed A.

Software Developer

Computer Software

### "SecureLink"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 24, 2021

Pros

has credential management and can use Microsoft Remote Desktop Feature

Cons

Overall performance is low in opening the session specify when using Java

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Mohamed M.

Senior Software Engineer

Computer Software

### "SecureLink Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2021

it was an amazing experience for me

Pros

Easy to Use have More than one method to connect to the server using RDP too predefined credentials to access the server easily access more than one server at the same time

Cons

Downloading needed files with every login is a headache and takes more time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

amr a.

technical Lead

Computer Software

### "the best remote support "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 9, 2021

Pros

very fast and easy to remote support customers

Cons

nothing everything needed exist on it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AI

Abdelrahman I.

Software Engineer

Computer Software

### "SecureLink review "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

April 4, 2021

Pros

Security , easy to use and better than remote disktop

Cons

Sometimes it’s manager hangs and not connected and I need to kill the process and restart it again

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 8, 2021

Abdelraham, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

DD

Darrel D.

Lead consultant

Computer Software

### "Securlink - the good and the bad."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 4, 2021

Pros

Each to connect to multiple client sites at the same time.

Cons

The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 8, 2021

Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience. I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues. Please send me an email at csm@securelink.com so that we can set up some time to go over your concerns and resolve them fully.

CO

Chris O.

Deputy DIrector of Public Works

Public Safety

### "Easily one of the Worst Software Applications I've ever used...."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 3, 2021

Nightmare....

Pros

The extreme difficulty of getting into the system was amazing. It's almost as if someone who designed a game maze designed this applications. One of the worst I've ever encountered in my life! Everyone involved with the layout should be fired..

Cons

Everything about it was horrid. There was no "least"!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 8, 2021

Chris, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the UI and User Experience when it comes to SecureLink. If possible, I would like to further discuss the details of the pain points you are encountering when using our product and how we can improve our workflow. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

[View all Reviews](https://www.capterra.com/p/170423/SecureLink/reviews/)

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Popular comparisons

[BeyondTrust Remote Support vs SecureLink](https://www.capterra.com/compare/86962-170423/Bomgar-vs-SecureLink) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)