# SecureLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SecureLink the right Remote Support solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170423/SecureLink/reviews

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SecureLink

4.2 (176)

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Last updated March 13th, 2026

# Reviews of SecureLink

Ease of use

4.0

Customer Service

4.1

## Pros and Cons in Reviews

NR

Nicholas R

CVIS Analyst Information Technology and Services, 10,001+ employeesUsed the software for: 6-12 months.

“I enjoy using SecureLink over other ways of remote connections. When Securelink works without any "timed out" errors I am able to spend more time working and less time trying to connect.“

March 31, 2021

DR

Drew R

Solutions EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“It consistently fails to log on and I've even had it fail to connect the session in older versions.“

June 15, 2022

DN

Daniel N

Staff Engineer, Field ServiceBiotechnology, 201 - 500 employeesUsed the software for: 1-2 years.

“This allows us to provide much quicker and accurate response to our customers using our instruments.“

March 31, 2021

OC

Owen C

Industrial Computing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“This typically causes the vendors to have to reboot their PC multiples times to get a connection causing our vendors to reboot. “

March 31, 2021

Hany S

Senior Software Development EngineerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years.

“secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution “

January 2, 2022

MM

Mohamed M

Senior Software EngineerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years.

“Downloading needed files with every login is a headache and takes more time“

December 10, 2021

DR

Drew R

Solutions EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“It's easy to figure out how to use the remote access feature.“

June 15, 2022

DT

Danny T

ITMaritime, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“many menus/options are buried so deep and buttons not intuitive.“

March 31, 2021

## Showing most helpful reviews

Showing 1-25 of 176 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nathaniel M.  
Technical Support Analyst II - IBM Watson Health Imaging  
  
Used the software for: 2+ years

### "Provides secure HIPAA compliant connections for hospitals."

April 5, 2018

4.0

Pros

\-Secure -Functional -Compliant -Reliable -Supports many different connection types.

Cons

\-Requires a manager to be downloaded every X mins -Uses Java.

Review Source

Ric H.  
Financial Representative  
Financial Services  
Used the software for: 1-2 years

### "Workstation to Workstation, Secure with Securelink "

November 15, 2022

5.0

Great experience!

Pros

Software makes it easy to access another users screen and device when we’re so far away, especially during this new work from home era

Cons

It can be a bit slow when first booting up another users screen, but I generally believe that’s due to connectivity

Review Source

DR

Drew R.  
Solutions Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Long Time User: Least Reliable Remote Access Tool I Know"

June 15, 2022

1.0

I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves.

Pros

It's easy to figure out how to use the remote access feature.

Cons

In short, the remote access feature is very unreliable. I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works. My coworkers have the same issue. The price was extremely high for such an unreliable application, especially with the size of our company being under 100 employees.

Review Source

Ramesh M.  
Associate Manager  
Computer Software  
Used the software for: 2+ years

### "Securelink - Getting into Remote"

November 7, 2018

4.0

Overall we are OK with Securelink but concern over speed and frequent portal and gatekeeper issues that impacts our work. We use this 24X7 to connect client;s environment and we like to have a Desktop Utility which has easy gatekeeper connection method , customized gatekeeper list and settings per user.

Pros

Easy to use and connect but with some issues Platform independent Easy to Search and find different gatekeeper Access RDP Widows size can be customized , allowing to clipboard access and print feature Shows Recent gatekeeper and servers list

Cons

Biggest headache is JAVA Updates ,Every time i have to call support to fix the issue different browser have different way to connect , having much problems with Google Chrome there is no Desktop utility to connect, We are using this almost 24X7 and low Speed is major concern Support is good but they have to fix some common issues regularly after each upgrade Should have favorite feature and make custom Gatekeeper list per user

Review Source

VR

Verified Reviewer  
Integrated Tech Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Good Product"

March 30, 2021

4.0

Good, generally reliable, simple, gets the job done.

Pros

It’s is simple and straightforward to use for an end user.

Cons

There are buggy parts of the software when interacting with Citrix instances where occasionally items don’t launch.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Stephanie C.  
Software Rep  
Computer Software  
Used the software for: 2+ years

### "Ticketing system easy to use and easy search options"

April 5, 2018

3.0

Making is easy for the clients

Pros

Easy to create a case and easy search options. It was great for the company and had all the details we needed to give the client the best server we could

Cons

Nothing can be customs in the system and asked and was told in a different vs Northing can be submitted to the service rep

Review Source

Harsh P.  
Senior Systems Analyst  
Computer Software  
Used the software for: 2+ years

### "Feels like a hyperloop between my system and server instances, love it!!!"

April 26, 2018

5.0

Easy Access, Security, Scalability, Remote working facility

Pros

Gives you easy access to server machines apart from being secured, performs well like you are using the actual server.

Cons

There are instance where it looses the connection which is irritating but for all the pros, it is bearable.

Review Source

Amit S.  
MS Systems Analyst  
Computer Software  
Used the software for: 6-12 months

### "Easy to manage with Top notch compliance "

July 26, 2018

4.0

I am using securelink to manage multiple networks and machines across multiple clients. It is a blessing to don't have to manage separate VPNs for each client.

Pros

It is very simple process to manage access of my clients. With the possibility of configuring access on a time scale level is simply amazing. Tracking usage of server is most important thing in our day to day life and with Securelink I am able to see who used which server, when and for how long.

Cons

Sometimes I face issues with some gatekeepers and we could use a more user friendly UI/UX. Sometimes I face issues with Java applet for connection.

Review Source

AS

Arpan S.  
Technical Support Consultant  
Computer Software  
Used the software for: 2+ years

### "A great tool for connecting to remote servers securely and easily."

February 10, 2019

4.0

Pros

\- The application is simple and easy to use. A connection can be made to a remote gatekeeper in a matter of seconds.

Cons

\- Securelink manager needs to be downloaded every time a connection needs to be made to a remote gatekeeper. This is annoying. I hope this issue resolves in a future version of the software. - Occasionally, the application causes high memory and CPU usage. Have to manually end all instances of application from task manager to resolve the issue. - Often, the active sessions to the servers disconnect without any warning. This is the biggest drawback of securlink. - Does not work well in Firefox and Chrome.

Review Source

Jayson F.  
Technical Support Analyst  
  
Used the software for: 6-12 months

### "Using securelink as an all in one gateway access has made it easy to access servers"

April 9, 2018

4.0

Easy access to multiple systems

Pros

Ease of use. User friendly interface makes it easy to access multiple servers and different connections per server at the click of a button.

Cons

Runs on java

Review Source

SS

SHAMI S.  
MS SYSTEMS ANALYST  
Information Technology and Services  
Used the software for: 2+ years

### "Using securelink for connecting with my client server. It is good so far."

April 26, 2018

3.0

most important benefit is you can connect to different clients at the same time.

Pros

it is easy to connect to securelink. Can connect with different clients at the same time. If net connection is good , you can never face any issue

Cons

Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

Review Source

Response from SecureLink

May 4, 2018

Shami, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product. We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer. Some of the performance issues that you noted are actually related to configurable options that are set by the local administrators at your site. These options are likely configured in such a way that they meet your local security requirements. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail. Please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

RS

Rachel S.  
Senior Associate Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "SecureLink Review"

March 30, 2021

2.0

Securelink is frustrating to use, but it's my only option so I do it anyway.

Pros

It's the only way I can do my job and get into client environments.

Cons

It is so buggy and glitchy. I constantly get kicked out of my session, and sometimes I can't get in. It seems like there are particular ways to log into each domain per client, and they're all different. I don't know how to troubleshoot my issues, and there was a recent issue that made the latest citrix version incompatible with securelink.

Review Source

Response from SecureLink

April 9, 2021

Rachel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. It is disappointing to hear you are having issues with session stability and Citrix compatibility. If possible, we would like to learn more about the issues you are encountering with connectivity. Please send me an email at product@securelink.com so that we can set up some time to go over your feedback about the product.

TC

Travis C.  
Senior Support Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "SecureLink gets the job done for remote IT service support."

March 30, 2021

5.0

Pros

Ease of use for connecting to remote sites. More and more of our customers have moved away from B2B VPNs for allowing vendors remote access. They asked if SecureLink was an option. We have installed our own SecureLink hardware. It makes the install phase of our projects flow faster because the remote access is completed quickly.

Cons

There seems to be some flexibility from site to site as to what I have to do in order to connect. One site has us enter a domain, username, and password on every connection. Therefore for it is not consistent from site to site as to what I have to do to get connected to the server.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

TP

Timothy P.  
Systems Support Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Securelink Connectivity platform"

March 30, 2021

4.0

This is my only choice for establishing telnet connections to remote hospital sites.

Pros

The user interface is fairly straightforward and easy to use.

Cons

The setup for the connection to a client site is very, very slow. Once established, it is stable but I can do a couple of emails while waiting for the connection to complete.

Review Source

Response from SecureLink

April 9, 2021

Timothy, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's user interface. I'm sorry to hear you are having trouble with connection stability and consistency. We are currently working on ways to improve our SecureLink Connection Manager in order to deliver more consistent and quicker connectivity. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

NP

Nishant P.  
Senior Associate Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Remote Hosting"

March 30, 2021

4.0

Overall, I've had a positive experience with SecureLink. It is easy to use and reliable when accessing remote hosted domains. I would recommend it.

Pros

I use SecureLink every day to access client domains that are remote hosted. It is easy to navigate and use. I rarely run into any interruptions or disruptions when working in a domain. I would definitely recommend it. Simply put, it gets the job done.

Cons

Some times certain updates will lead to disruption/compatibility issues. If there was better documentation on which updates work and don't that would help.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

SJ

Scott J.  
IT Support Analyst  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great software"

March 30, 2021

4.0

Pros

It is very nice to be able to login and get to our servers quick. When our clients call us they need support immediately so it's nice to be able to provide that for them. We have other ways to connect to servers and none of them are as fast and easy as SecureLink.

Cons

The thing I like least about it is sometimes it is a little slow. The process itself is easy, but sometimes you sit and wait for 30 seconds while it's loading all of the potential servers for you to connect to. I also wish it would auto select the best protocol to use to connect to, or have the ability to set defaults. For example, securelink rdp, Microsoft rdp etc.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

SM

Scott M.  
Senior Technical Business Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Use of SecureLink"

March 30, 2021

3.0

Logging into servers is what I use SecureLink for most of all.

Pros

Everything is all in one place, which is a nice feature.

Cons

It is slow sometimes and the ease of use is not user friendly.

Review Source

Response from SecureLink

April 9, 2021

Scott, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear that the ease of use of the product has caused some pain. We are currently working on a variety of ways to improve the product's UI/UX to make it more accessible for both end users and administrators. If possible we would like to hear some more detail on what parts of the product tend to be difficult to use/navigate. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

BR

Bradley R.  
Change Implementation Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Secure Link a Cautionary Tale"

March 30, 2021

4.0

Overall securelink and has been a solid staple in my day to day operations without many issues, unlike some of my other applications.

Pros

SecureLink provides a secure way for me to access the necessary clients to perform updated and create new processes for my clients. A majority of the time it is easy to use with little complications.

Cons

There have been many instances of domains for clients crashing with no reason and having to start the work all over to complete it.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

AM

Andrew M.  
Systems Admin  
Government Administration  
Used the software for: 2+ years

### "YCC Experience "

March 30, 2021

3.0

Good works - needs to evolve.

Pros

The concept of Brokered remote access is excellent.

Cons

Deployment is involved and could be distilled to a simple form or application as a service in Azure or AWS

Reason for choosing SecureLink

Brokered Remote Access.

Review Source

Response from SecureLink

April 8, 2021

Andrew, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. It appears as though you had some feedback around the product's deployment methods. If possible, I would like to further discuss some of the details around the pain points you encountered when it came to deployment. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

JB

Josh B.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Good"

March 30, 2021

4.0

Pros

I think the initial log in for securelink is difficult but the product itself has its pros

Cons

The login process is slightly difficult at times and could be inproved

Review Source

Response from SecureLink

April 9, 2021

Josh, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the login process when accessing your SecureLink product. I would like to further discuss where you are running into issues in the login process and how SecureLink can improve to mitigate those issues. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

KC

Kirby C.  
Oncology Implementation and Design Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Just okay"

March 30, 2021

3.0

Pros

It is pretty clear which client and/or domain you are logging into

Cons

It kicks me off often, I have been expected to complete many steps in order to rectify issues

Review Source

Response from SecureLink

April 8, 2021

Kirby, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with connection stability and consistency. If possible, I would like to further discuss some of the details around the pain points you are encountering when using our product. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

KA

Kali A.  
Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "SecureLink - A Secured Client Connect !"

March 31, 2021

4.0

Pros

Easy to Use System for basic needs Secured with DUO for quick and secured authentication Clients with Gatekeepers with prior security User stability and easy access

Cons

Sometime it take good amount of time to load the server. Even if the connection established the citrix window disappears immediately, which makes user to connect multiple times to a same task.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

MM

Mohamed M.  
Senior Software Engineer  
Computer Software  
Used the software for: 2+ years

### "SecureLink Review"

December 10, 2021

5.0

it was an amazing experience for me

Pros

Easy to Use have More than one method to connect to the server using RDP too predefined credentials to access the server easily access more than one server at the same time

Cons

Downloading needed files with every login is a headache and takes more time

Review Source

RK

Rohinikumar K.  
Sr.TSA  
Information Technology and Services  
Used the software for: 2+ years

### "SecureLink"

March 30, 2021

5.0

Overall i like this product since it's ease of use at my daily work.

Pros

It's easy to connect client domains and faster service. It is very organized tool.

Cons

Sometimes it hangs/slowness. Due to more tabs sometimes it is confusing and difficult to adjust on the screen.

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

RA

Ricardo A.  
Service Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Suffered user"

March 30, 2021

3.0

Good but should be better since it’s a critical tool for daily work

Pros

Good for tracing connections, access to Client servers from many different users...

Cons

Several interruptions, need to reboot laptop for fixing issues...

Review Source

Response from SecureLink

April 9, 2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

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