Who Uses This Software?

Typically any organization which make use of an in house contact center or an outsourced one to provide sales support for their products / Services

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Yactraq Online
  • yactraq.com
  • Founded 2010
  • Canada

About Yactraq

Yactraqs audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.

Yactraq Features

  • Audio Capture
  • Automatic Transcription
  • Concatenated Speech
  • Customizable Macros
  • Multi-Language
  • Speech-to-Text Analysis
  • Voice Recognition
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

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