Who Uses This Software?
Typically any organization which make use of an in house contact center or an outsourced one to provide sales support for their products / Services
Average Ratings
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free DemoYes , get a free demo
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DeploymentCloud, SaaS, Web
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TrainingLive Online
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SupportBusiness Hours
Vendor Details
- Yactraq Online
- yactraq.com
- Founded 2010
- Canada
About Yactraq
Yactraqs audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
Yactraq Features
- Audio Capture
- Automatic Transcription
- Concatenated Speech
- Customizable Macros
- Multi-Language
- Speech-to-Text Analysis
- Voice Recognition
