Who Uses This Software?

Our customers range from two-person startups to Fortune 10 corporations. In fact, 77% of the Fortune 100 uses Slack.


Average Ratings

4418 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.67/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Slack
  • slack.com
  • Founded 2014
  • United States

About Slack

Slack is where live chat, instant messaging, and collaboration happens. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered.


Slack Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Slack Reviews Recently Reviewed!


Makes sharing with your team easy.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Ease of use on both desktop and handheld devices.
- Ease of setting up project teams for fluid team environments.

Cons: - Lack of copy-paste funcitonality.
- Intrusiveness, another app dinging away on your electronic devices and distracting from work!

Overall: Easy team sharing.

I do not feel the hype on Slack

Apr 25, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The tool is easy to use and to communicate with other workers - the user experience is on a good level

Cons: I generally do not see the value added over other tools for communication. For me this was something in between a PM tool and messaging communicators - it lacked some functions of both, while it did not give our team a greater value. I understand that for some it works perfectly - not for us.

Our communication has skyrocketed

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about this product is having the ability to communicate on a different platform. No more text

Cons: Sometimes people bring work home so you have to make sure the notifications are off during your off time.

Slack is the Discord of the graphic design world.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: For those of you that are gamers out there, Slack is basically the Discord equivalent of the graphic design world. Slack has certain channels that allow you to post things in and easily share files.

Cons: I know you have to pay for a certain subscription of it, but the one I have through my college is free.

Capterra-loader

Pick it up in a day, never put it down again.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Once you start using Slack, you'll wonder why you haven't used it before. There's an integration for everything, and when there isn't one it's fairly easy to set one up. Free guest accounts for consultants and external users is really nifty; you can lock those guys down into exactly the channels they need to be locked into.

Cons: Almost too open, we had to start restricting permissions in a way that wasn't obvious why we *should* in the beginning - it wasn't too difficult but you've got to be careful about who's adding what integration!

Capterra-loader

Slack reduces email traffic and helps connect remote teams

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I recently introduced Slack to a team I work with because I was being cc'ed ed on every team email. Using Slack, now there's far fewer emails, and they usually reflect something that isn't necessary for everyone on the team.
Pros :
- Slack engages colleague with a new perspective
- Slack can help productivity
- The opportunities for new employee onboarding are excellent

Cons: - Slack can create a distraction
- Slack is not well organized: really important information gets buried in channels easily and is virtually impossible to find
- Non technical users sometimes find it difficult to adopt.
- Slack is priced /user/month which may not be affordable for larger teams.

Ease of use

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. The ability to create private and public groups, as well as being able to message a large audience in real time

Cons: app on phone drains battery life- the app on the phone does not always log out. Not easy to use on the cell

Overall: group chats, ability to message someone individually as well as in a group

Single communication spot for everything going in the company

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Third party integrations & bots are what makes this software great. From automated notification for different apps to gif sharing fun bots everything is so awesome.

Cons: I wish that I had a choice to mute a certain bot/user inside a channel. Sometimes, users want to focus on something and want to mute some specific bot instead of disabling all notifications.

Pretty userfriendly! I used Slack when working on team projects for work.

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The prioritizing ability! It really helped in assigning tasks to other team members and letting everyone know when one task was done.

Cons: I feel that it could become more advanced, some of the information provided for the group to fill out is vague. Also if they more specific types of work templates for more industries.

Overall: Working on a team with ease, and better communication with my coworkers.

Fun platform to chat with coworker

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is super user friendly! It makes me nostalgic for the days of AIM. I love that I can add emojis. Chatting on slack makes the work day fly by!

Cons: I wish I could change text colors (maybe I can but I haven't been able to figure it out). Also it was confusing for me to figure out how to insert links.

I use Slack to communicate with my internal teams at my company

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is great for office chatter. I use it for working with different teams at my company. I have separate channels on the platform which are great if I just need to talk to my internal team or ask a question to another team at the company.

Cons: Slack can be a bit buggy at times. Also, if you would like to join another channel on the app you will need to remember your exact login and password. My tip is to write it down as Slack can give you the run around if you forget your credentials.

Capterra-loader

Great tool - the email killer.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the quick responses I get from teammates, the notifications, great for quick convos.

I think the best part is that it allows for siloed conversations to happen... convos by subject matter.

Cons: Reminders need work... they are very limited - only 20 minutes, 1 hour, etc. is available...

the downside is also that it increases the expectations of colleagues that you'll provide instantaneous responses.

Capterra-loader

Slack is how all next gen office communications tools should be.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Slack is just fun. Having used a lot of other enterprise communication tools, this one is different. A ton of apps and add-ons, customizable emojis and themes that can be shared.

Cons: I wish there was a faster way to create groups within channels, some of the better power user features are too well hidden. Besides that it's awesome!

Capterra-loader

Slack is great for communication!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can have multiple teams on it! I use it with a few different clients, and having all of the teams on one Slack app is super convenient.

Cons: Sometimes I miss notifications -- it says I have one and then I go to check and it's not there. Maybe it was just a bug.

Great messaging system for businesses

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Rich features of plugins to personalize group slack. Ease of creation of channels for specific chats. Fast search system for messages. Video and voice chat is provided with screen share functionality.

Cons: Individual muting of users would be nice sometimes.

Good for product development

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good way to keep the communication lines open for a dev team and not use social media like messenger or iMessage.

Cons: Wasn't easy for me to set up. It added one more thing that I needed to pay attention to to respond.

Overall: Direct communication with the dev team.

Use Slack to communicate between coworkers while we are all in our offices.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the Instant Messenger feel of the software. It is very user friendly and can be used on multiple devices.

Cons: The software is hard to personalize. It takes some effort in finding out how to change the sounds, personal preferences.

Overall: This software stops me from having to get up from my desk to as a question. I can ask a question while still working on a project, paper, etc.

Capterra-loader

Useful software

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are using Slack over the past 2 years. It's the best team collaboration software in the market. Communicating and keep in touch with your co-workers. All threats and notifacations navigated to the best sides, you can set your status whatever you want and you can contact with your team like that. Dashboard designed perfectly and simple to use and find everything. You can choose your current status, share files with your co-workers. Friendly workspace and well working functions.

Cons: We would like to see the feature like "client section" or something like this. Even when your task is temporary it's needed.

Overall: Slack has a huge potential and bright future. Deserves to try.

A great collaboration tool

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: In my opinion, it greatly speed up developing time as we can drop our emailing and start chatting fast! You can send and receive files, quickly search across conversations and so on. It helped us a lot!

Cons: Fortunately, we never had to contact customer support for any kind of problem, and this shows, in my opinion, how few bugs this software has!

Slack is amazing

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Slack is accessible and easy to use, even for nontechnical people to use on a basic level. For the more technically minded, there are more in-depth features that add greater control and flexibility to one's communication. Also love being able to share relevant full size files (too big for emails) in the same place that a discussion is happening.

Cons: There are some limited options in threads (no images, etc). Would love to see that change as well.

Overall: Efficiency in communication

Intuitive interface, great collaboration software

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to converse with the team in a single channel. Also able to utilize many features and ease of loading assets without interruption.

Cons: Notifications could be better system when not tagged in the system. should be ability to received summarized notifications for the day.

helpful, strong, powerful

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: messaging function, group chats, able to share links, photos, videos, every working space should have this software...great communication tool to share stuff!

Cons: sometimes hard to find things within the software, other than that I love the software and how amazing it is

Slack is pretty slick

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm a web developer and we use Slack as an alternative to email or text messaging. It works really well and the ability to add apps makes it really easy to hook up our Github account to it and gets updates. It's really easy to learn and figure out as well as manage new and existing users and conversations.

Cons: The pricing is a bit steep in my opinion. It's a quality tool and deserves to be paid what it is worth, but with so many options out there it can be difficult to pay for a chat tool.

Overall: Easy and quick instant messaging and a great mobile and desktop app.

Capterra-loader

Best chat service!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the constant updates to make Slack better. They consistently update their app and its great. I love the new Private shared channels. Its still in beta but communication with other companies on my own slack channel is great!

Cons: I really can't think of any cons for Slack. The app is amazing I wish people would use slack instead of Messages on the iPhone.

Slack is a great way to keep up to date with teams.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Super easy to pick up, functions much as a chatroom
-There are a lot of different slack bots which can add valuable features for a team
-Notifications are implemented really well into the software
-Desktop and mobile clients are both quick and easy to install/use

Cons: -Switching between workspaces is often a hassle
-It can be difficult to keep track of what is going on if there are a large number of different sub-conversations
-Lacks true project monitoring capabilities, even with slack bots

Overall: The main benefit of Slack is being able to easily set it up for any group which you are part of. It is a more convenient way to notify people in lieu of emails, and Slack bots allow for a pretty high degree of customizability within Slack groups.

Very useful and easy to use

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its a good communication tool. Lots of features for $0 dollars. Used by the team daily without any issues. Highly recommended for the startup and fully developed companies as a versatile communication tool

Cons: None found. Have been using the tool for 3+ years. Nothing to complain about only positive things. Had not have a chance to talk to the Customer Support, so don't have any opinion on that, but it speaks for itself.

It changed everything, it is so much easier to communicate using Slack

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How can you improve and Instant Messaging software? it was so hard for the rest of the providers but Slack came with the right answer: better design

Cons: For some people it can be distracting, specially developers, but that is really up to how you use the product and your work environment.

Overall: There is nothing better than slack out there: good bye Skype!

Capterra-loader

Enhanced communication among members of my organization.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so EASY to figure out how to use this software. Plus is 100% free, to my understanding. Very intuitive, great on mobile, tablets, laptops, desktops and offers a wide range of options in terms of notification settings. I love how this software allows you to tag members in conversations and how files you send to members can be saved/filed away on the app for future reference. Interface is also sleek and "sexy."

Cons: Hard to think of anything I don't like about this software. Sometimes the array of notification options can be a bit overwhelming for new users(?)

Overall: Enhanced, more real-time communication among members of my non-profit organization. Way easier than initiating group conversations over email.

It's a great tool to collaborate, chat and quickly share docs and other files

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: The ease of use on both the desktop and the mobile device make it a very useful tool for inter-company collaboration. The concept of different channels helps to keep things organized and personal stuff from getting mixed up with and grabbing attention our

Cons: The Mobile app, on the Android doesn't behave as one would expect when it comes to the Back button, simply exits the app - which is not common behavior with Android apps. When using the different gifs, one has to be careful as sometimes it leans towards gifs that are not appropriate for a traditional workplace

Overall: The whole teams gets to collaborate quickly and easily. The ability to create different groups and control access to those groups is helpful for inter-team collaboration.

I've used this product in pretty much every company I've worked at. Its a great communication tool

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: I love how this lets users from across severla departments all talk to one another. Because of this my colleagues and I hardly email one another anymore.

Cons: It's a bit expensive to use for smaller companies and startups. But for large companies its well worth it in my opinion.

Overall: Instant communication with colleagues

Capterra-loader

Slack is our first cloud-based collaboration tool which was very useful for team messaging.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Slack is a reliable and efficient tool for file sharing, video calls and team chats. We have used it for more than two years and loved it.

Cons: Slack is very convenient and worth buying. It is one of the best team messaging apps I have used and there is nothing least to say about it. It's simply great!

Simple functionality that gets the job done. A must-have for cooperative jobs.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's one of the most simple communication tools out there, but it really packs a punch. With so many jobs consisting of team members spread around different time zones throughout the world, Slack makes communicating a breeze. I can chat with anyone in my network and don't have to worry about flooding my co-workers email inbox.

Cons: Nothing. Maybe the fact that I don't walk down the hallway as often to talk with colleagues... I could use those extra steps...

Slack

Apr 23, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Its a text messaging app for work. Great to use when your on the phone or busy and need to reach out to a coworker

Cons: difficult to use certain areas such as joining a group, could use an update, channels and thread should be optional for display

I've used slack daily in the last 3 jobs that I have had.

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to talk to anyone in your organization easily, to form channels quickly to collaborate on projects, new teams, or whatever you could possibly think of. Compatible with your phone and smart watch for notifications. Easy to share and post docs from google drive. ONE tidy window! Your desktop doesn't get overwhelmed by a ton of random chat boxes and windows everywhere. It's all in one sleek window with a sidebar for all of your direct messages and channels.

Cons: Not the most intuitive messaging software when you first log in. It isn't like your typical gchat, skype, etc that you might be used to but I guess that's the point. Once you understand it it's great but there's a little bit to get used to. The desktop app crashes sometimes- not often and if it does you can usually just sign in online.

Communicate with coworkers w/o having to email

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to instantly chat with coworkers without having to email
Tagging ability
Can add links on posts

Cons: Do not know about price/value of money so cannot comment
Have never had to use customer support before

Slack

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very nice looking application. Has all the features and functions you'd expect, and its very easy to get to those features and use them.

Cons: Customer support is not really comparable to some of the bigger organizations. Communication is done via email, and problems can take multiple days to solve.

Slack is a great resource for team projects outside of email and text.

Apr 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Slack puts all of my work conversations in one place. It keeps messages out of my inbox and allows me to interact with my team outside of work hours.

Cons: It's a silly complaint, but Slack is just another app that I have to check. I am kind of old school and still like to have some time away from work. Slack keeps me connected, maybe too connected.

Capterra-loader

We are SLACKERS

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company I work for used to use a group chat in a social media platform to try to communicate with our employees - we're small, and the number of employees wasn't too large for this, but we had quite a few different group chats, and they all bled into our personal lives. When I found #Slack, I immediately knew this was the answer to the ever-leeching work-life balance conundrum caused by having everyone at work affiliated in my social media account. Within a few weeks, we had our core chat channels set up in #Slack, and we even installed busybot and a couple other add-ins. We were customizing it and using it company-wide in no time at all. It's been a life saver. The channels keep different streams of communication open, and the best part is that it's FREE - as long as we don't want to search back through past 10,000 messages in our archive, that is. But the best part of THAT is that it's there to upgrade when we want to.
I actually have two jobs, and both of the companies I work for use #Slack - it's just that much better than the other options out there. We integrate our Google Calendars with it, and they show up in the channels we've chosen to filter them into so that employees can see the schedule for the next day.

Cons: The only thing that I feel is missing is the ability to copy an image and paste it directly into #Slack from the desktop. You have to download the file and then upload it, which is not a major problem, but most applications have this ability now, so I constantly try to do it, and then it doesn't work.

Overall: It helped my company reduce the spillage of work into everyone's personal social media. It's also a really great way to communicate with coworkers and get things done. We've almost eliminated internal emails!

Slack keeps me connected to my professional and social communities

Apr 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I use slack to regularly engage with 5 separate communities, both in a professional and social capacity. I have used IRC for many years in technical companies, but slack has really broken out of the technical realm and made the benefits of real-time messaging available to a much wider range of people.

Cons: The slack client can be quite resource intensive, which is fine if you are using it for more complex tasks such as video conferencing or file sharing, but can sometimes be frustrating when sending simple messages.

Great way to keep lines of communication open at work!

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the different channels that users can be a part of, and I like the direct messaging feature. Communication has improved so much in the office with the use of this platform, and everything is transparent. It cuts down on confusion and inefficiency.

Cons: It is sometimes difficult to keep track of all the different Slacks that I am part of. We have channels within each specific Slack, but I have multiple tabs open usually for all the different Slacks I am part of (work, social, etc).

Innovative way of communication

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We actually used Slack as a way of communication between the lecturer and the students in a course. It is pretty good I have to say.

Cons: Maybe a place where all the files sent can be seen would be useful. Also It is not possible to pin more than one reply.

Capterra-loader

A decent online communication tool...!

Apr 22, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is good for group messages, private backchannels. It allows us as many members in group discussion. Really good for technical discussion.

Cons: group audio,video feature is not present in slack, also I feel the cost for licence is little high, but free version is also present with less features.

Capterra-loader

I. LOVE. SLACK.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is a really wonderful way to communicate with my team or group. There are so many features and it integrates really well with other software which I especially love!

Cons: The search feature is not as intuitive as I would like, but perhaps there are some tricks that I just don't know about yet.

Great way to circumvent email with DMs and forums

Apr 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great way to connect with individuals and teams spread out geographically. Allows for quick file transfers, conversations, and content-sharing outside of the inbox. Mobile app means you don't miss items when out and about.

Cons: Great when augmenting actual work. But like email, can become a distraction if it gets loaded with irrelevant posts / content. Also, if you are having valuable exchanges on Slack that you will need to refer back to in future, you may have to pay to be able to search for historical messages.

Capterra-loader

Slack is a great platform for team communication.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate. Plenty of integration options and suggestions available. Free of cost for a small team.

Cons: Their is not a whole lot that I dislike about this software, so far the experience is quite seamless.

Overall: Great team communication.

Colorful and creative-made software

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are using Slack for more than 1 year in our company and I can definitely say that it really creates excellent communication between all the office and remotely working employees. We have one general channel where we discuss only important and prompt deeds, another one just for fun and jokes, we even have a separate channel for complaints, that¿s fantastic easy and cool. In addition to this, it is quite easy to start the conversation with everyone you need. And these welcome phrases are very funny:)

Cons: I cannot highlight anything extremely bad, this software performs its responsibilities 100%, easy to implement, easy to communicate, convenient to use, everything that you need to chat (smiles and so on) exist here, so far so good.

Best communication tool for teams and projects!

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very organized and easy to use. It has every feature you could expect or want to fully communicate effectively with your team members. It also has a wide range of integrations with a number of tools that makes everyone in your team keep track or be informed of what's happening with your project

Cons: One of the things that may be a bit of a turn off is that the mobile app can be a little difficult to use if you are not use to it, but it definitely is a great support for the desktop version

Overall: Information flows in a much efficient way through my team. Everyone if perfectly informed!

Great for collaboration and camaraderie

Apr 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of being able to chat with my coworkers, as well as receive announcements from the entire company. I'm able to get updates, ask questions, and chat about the day with my immediate team and the rest of the company. I also appreciate the add ons, such as lunch roulette or polls, that allow me to better collaborate and get to know my coworkers.

It's also easy to switch between groups, so I can jump from my company's workspace to my class' in a few seconds.

Cons: I use the free version with my grad school classmates and it takes forever to show that a message has been read and remove the notification. It drives me crazy so I've taken that account off my desktop.

Overall: increased communication and fun

found this product to be helpful

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: being able to have all our details in one place has been invaluable. this has changed our business.

Cons: This product is only as good as the dedication to use it. It's also a fairly pricey software so make sure your team will really utilize what it has to offer.

Capterra-loader

amazing,it's the perfect way to keep in touch with the team and client when you work at distance

Apr 20, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: very easy to use, you can share documents with the team with the client, you can creat diferents groups of chats for share information or discuss something and you have many things to set up like you profile and you status for example

Cons: You can't do anything without internet connection not even check old messages,
of the rest I have no complaints

Overall: more fluent communication and a different way to keep communicate with my team

Slack keeps our office and project teams informed immediately...

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack delivers instant messaging and allows groups to organize discussion threads making it east to assign contacts to groups.

Cons: the annoyances of other users plugins that interrupt your discussions. For example. If If This Than that integrates into Slack, then you get the IFTT messages from other users. Being able to opt out would be nice.

Overall: Private messaging. Solid instant communication between peers that you can organize by groups and/or teams. Very nice work!

Has completely revolutionized how my team collaborates at work

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is the ease of use. The interface is incredibly intuitive. Sometimes it's hard to get everyone on the same page when working on projects because we're all dispersed around the office and can't always get face-to-face time. Slack changes this. When an issue with a topic arises, we can quickly create a channel to discuss it and resolve the problem within minutes. The bot integration is also incredibly helpful and is leagues above any other chat service. For new team members who may have common questions that are easily answerable, we can program custom responses, so that the bot can respond instead of us (meaning time isn't taken away from other members of the team).

Cons: Slack has done wonders to reduce email traffic. Not everyone needs to be looped in or CC'd on everything and Slack helps narrow the conversation to those that need to be involved. However, the issue is that while email still feels like a formal communication avenue, Slack feels very casual. It basically just feels like you are chatting with your friends. This means that some things that you would never put in email (crude language, etc) can sometimes get a pass in Slack. This isn't so much an issue with the program as it is an issue with human behavior. So, before integrating it into your team, make sure to layout clear etiquette rules.

Capterra-loader

Great collaboration tool

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is growing everyday on the way of being best collaboration tool on market. Tools are great, easy to use software. You can see all important information and threats on a dashboard. Groups, folders, subfolders are working perfectly.

Cons: The overall notification system needs updates, especially syncing and notification speed. And for now it's little bit pricey one.

Overall: Deserves to try.

Capterra-loader

The best tool for communicating with your work mates

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it all is to use. I love how easy it is to share files between people and also being able to add posts and code snippets directly in slack.

It's also great to have so many integrations with other web apps that we use, such as groove.

Cons: Every now and then we seem to face connection issues where the connection will randomly drop out, but this happens rarely.

Overall: The problems we solve by using slack is for us all to communicate with each other easily. We are also able to get other notifications from emails and other web apps directly in slack which is great as everything is contained within one app.

excellent tool for messaging enterprise

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent to chat and tracking old message, able to use surveys and many tools more integrated like google drive

Cons: To use for calls and playback video are slow, and we suggest to integrate the video phone calls to increase his productivity

Capterra-loader

Best Professional Team Collaboration Tool

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing which I like most about this platform is how well it integrates with GitHub and Trello. Every project I work on has a slack channel integrated with its GitHub repository and Trello board.
This makes it super easy to discuss the project and keep track of how the project is progressing.

Cons: There is a notification issue on a few Android devices including mine, no notification gets delivered from the team, so I have to use the platform from my laptop. I hope this is fixed in later updates.

Overall: Solved the old problem of team collaboration!

Capterra-loader

Excellent tool to communicate

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Communicate with my team around the world it's been easier since I started using Slack. I love all the features and especially the integrations, they really make it simple for you to maximize other tools. I really like that you can keep record of everything in there, documents, pictures, conversations, etc.

Cons: It's quite overwhelming at the beginning, but I think that has more to do with interface design than the functionality itself. Once you get the hang of it, it's really easy to use. Other than that, it's a great tool for business with team members all around the world.

Overall: Time-saving
Better communication
Place to keep every document and record of every interaction

I like that I can easily contact team members who are online or remote to ask questions about work

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Like that you can create specific topic channels
Like that you can have several people in a private group chat
You can make calls on slack now which is awesome!
it connects to other software we use like Trello, so if we have a discussion about a task in slack, we can easily add a task to our trello board directly from the slack window and make sure its not lost in the conversation history
a really nice feature is that you can set auto responses, like if some asks "where is our schedule?" slackbot will automatically post the link to it and we don't have to try to remember where something was
you can create custom emoji :D

Cons: with the free version, slack deletes conversation history that is older than a certain amount of days or more than a certain amount of messages
it doesn't support paypal integration any more :(

Slack has totally increased the feeling of community on our geographically diverse team.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has truly facilitated communication between our staff and being able to have both group chats AND private chats is helpful. Additionally, the channel feature allows us to keep chats about various projects organized.

I especially like that I can easily search the history to find a previous conversation or document. It's very comprehensive.

Slack has made it really easy to share and organize files, and I love being able to access all of it on my smart phone. And since the app is integrated with other apps I use frequently (e.g., Google Drive), I feel like I can be in excellent contact with my team no matter where I'm at.

Finally, I LOVE the fact that I can turn off the notifications when I need to focus (or sleep). I'm a huge fan of this app.

Cons: The only thing I don't like about Slack is the interruptions when I'm on a channel that only periodically involves me. They have addressed it with a "mute channel" option. I just have to remember to check that channel from time to time to see if there's anything I need to know about. But usually, if my team needs me, they will just engage me on another thread & then I can go in and comment.

Overall: I've gotten to know my co-workers better (we are all located in different states), and it's really helped me get quick answers to pressing questions.

Capterra-loader

Slack is a great communication tool

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Slack at our work to communicate between employees and departments. I don't even think I've used it to it's full ability, but it is already great.

Cons: I have not run into any cons while using this software.

An alternative to Email

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: All your communications for the company on one platform by category. Easy to use direct messages for more private conversations. Channels allow for directed category communication.

Cons: Users may find so many channels overwhelming. 10K content limit on the free side was reached quickly. Video content is slow to upload and view.

A great way to collaborate with remote workers

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the channels that allow us to organize conversations by project or topic. I also love the integrations. We use the one with trello and also created our own to work with our custom help desk.

Cons: The search feature is not as convenient as skype. And it'a not as easy to have 'random' conversations as it is in skype.

Great app to keep all conversations accessible and available at our fingertips.

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The power of the search feature of the Slack app is its real strength. All our conversations can be grouped according to a project, subject, group or person -which makes this app a must-have for the success of our teams.

Cons: It takes a while to get the hang of the app, and many of our teammates struggle with it at the outset. After they learn the ropes, everyone uses it enthusiastically.

Overall: The Slack app keeps everyone up to date on all the many projects we're managing at any given time.
It takes a little while to get used to -but saves us time and money in the long run.

We use Slack to collaborate with our smaller team at work, ask questions and share articles.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Slack is great for talking among small groups working together on projects, and also for asking individuals one-on-one questions . It's a great way to share ideas and get immediate input.

Cons: This may sound silly, but we love to include emojis, GIFs and videos, and sometimes these things are a bit tricky or incomplete on Slack (especially GIFs).

Slick, easy, amazing for collaboration with multiple teams and companies

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to jump between multiple organizations and easily add useful integrations. The integrations are what allows the app to be so useful in my opinion.

Cons: Nothing that I can think of. Some may say it can be technical but it only gets technical if you want to be a power user with a ton of integrations.

Slack is a great way to stay connected with friend, family, and coworkers

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used to this for personal and professional means. It is a gorgeous interface. Easy to use and versatile with its file-sharing aspects. Its also has a very useful and fun chatbot AI the is easy to edit.

Cons: I think the only ways for it to be more useful is if it had some timetable project management things in the program. Its nice to make chatrooms but no way to really organize projects.

A easy use and flexible collaboration tool.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can create different channels for different projects, interests or topics on Slack. It is very easy to create a channel. Just give a channel name and a short description. Besides, Slack integrates Dropbox, Google Drive, Trello, Github and various third-party client software.

Cons: There is so many information on Slack user interface especially when there are too many channels. At the first time when I started to use Slack, I got so confused with various channel names and cannot find want I want without the search engine.

Great product, can't imagine with workplace with anything else

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This product has become the standard for many offices as an easy way to communicate with co-workers.

Cons: There are some moments when the product has been down, but usually, it comes back up is a couple of hours.

I use Slack everyday to communicate with team mates, coworkers and my work community.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's pretty essential in my line of work to use to communicate with my team who are both near by and remote. I love that I can send quick questions without have to send an email every hour. It cuts down on emails, phone calls and text messages. It makes collaborating on a problem or idea so much easier and quicker.

Cons: I least like the threads that you have to click into to see. I wish there was a little more visible of way to see threads on a slack.

Overall: The benefit of less emails from coworkers in my email list and the fact that I can get an answer quicker than I would if I emailed. It's been a huge benefit to me when it comes to productivity and producing solutions quicker than I ever could of without using Slack.

Capterra-loader

Great, easy-to-use messaging system

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can easily chat with my colleagues using Slack. I also love the features to be able to connect to Dropbox and Google drive, and easily attach photos and PDFs. The channel features for chats on specific topics is also convenient.

Cons: This may just be because my computer is a bit old, but sometimes Slack will cause my computer to freeze when opening it. Also, I do not use this feature right now but if I worked remotely it would be convenient to have video chat available within Slack as well.

Great way to communicate with team members. Simple and easy interface.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite feature on Slack is the ability to create Channels with different team members. I am able to send out messages to a group of employees I wish to communicate with. The pin features helps me when I want to refer to previous messages. It a great replacement to my previous workflow utilizing email.

Cons: Overall Slack is a great software. My only complaint would be the speed of Slack. It takes a little longer to load than what I am used to with other apps.

Overall: I am able to communicate different groups of team members easily.

we used slack at work to keep our conversations about different projects organized

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's like an adult version of AIM. It's very user friendly - even employees who aren't the strongest with online technology were able to figure it out and use it easily.

Cons: It's integration with other apps like Google Drive or Trello isn't great. The pros outweigh the cons though.

Overall: Helped us keep different projects organized.

Good App for Communication

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This was an easy form of communication for one of our teams that worked on projects in the community with houseless individuals. It was easy to use and we communicate on our phones, tablets, and laptops.

Cons: It became difficult due to the long messages and we felt we had too much to read. There may have been a way to simplify this but we were already too involved to learn more about this app.

One of my favorite softwares!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE Slack. It makes talking with our team in various states so easy. We can organize our conversation by topic so it's easy to search/find things previously discussed and helps us track progress of things. It also has a great video feature that's extremely high quality.

Cons: You have to upgrade to look back more than 10,000 messages in your history. I also don't love that everyone is automatically added to the general thread.

Overall: Clear and easy communication with team in multiple states.

Capterra-loader

Amazing for teams with multiple projects.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Great way to organize conversations of different topics in your company and even for multiple companies. Great that you can search conversations as well. Phone app is great as well.

Cons: Some of the integrations with other apps could be better. Every once in a while messages cant send because the app cant connect to the internet.

Very Great Collaborative Program

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and ideal for people working as a team as you can open different channels within the app

Cons: Limited space. Unless one upgrades. I recommend they add more space so that doesnt get filled easily

slack helps me slack (off)

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to use
- great tool for casual communication at work with colleagues and friends
- can set up multiple workplaces and channels
- search feature for topics and conversations (to a limit; for free versions)

Cons: - need to download apps (giphy, polly) to send gifs/surveys
- when you send videos, sometimes the file is black; need to download to preview?
- the status you set initially is not saved as your default if you change your status to 'in a meeting' or some other option
- video call is available but screenshare is a paid feature.

Overall: easy communication across teams and friends

Helps to minimize the amount of group emails

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack is a great centralized software that allows teammates to have a common area to convey information.

Cons: The only complaint that I have about Slack is that the phone app isn't as great as the desktop version.

Great collaboration tool for remote teams

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use Slack to keep in touch with a team of freelancers throughout the U.S. It's a great tool to keep in touch, check up on projects, and share ideas and information.

Cons: Honestly, there is not much to dislike about Slack. It's easy to use and mobile friendly. There is a slight learning curve when you first get started, but nothing compared to some other software I've used.

I like this app!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The application is easy to use. It is user-friendly and she helps me keep in touch with my co-workers.

Cons: The application sometimes has bugs.
Sometimes it does not want to open. I have to close it and reopen it. Nothing serious!

Overall:
I can be in touch with my colleagues all day very easily!

A good team communication tool with lots of fun and useful features.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has increased communication within our team and has reduced email to a degree. Engagement has been good with the software with minimal resistance.

Cons: Notifications on mobile sometimes don't work for iPhone. It would also be useful if there were notifications to administrators about new integrations available. Software is a little pricey too.

Overall: Facilities communication within the team and has reduced communication silos.

Slack is a new experience in communication

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Slack is a great tool to communicate with others. I think the idea of finding past discussions and decisions easily in one place is great and not something easily done with email unless you were part of the chain. I think that isn't fully understood by those that don't use Slack. Another thing that sticks out in my mind about Slack is the notification on new features. I love finding out about new features in the desktop client rather than another email.

Cons: When I first started using slack, I was a bit confused how I managed two different account (organizations) within the tool. I never quite figured it out.

Overall: Easier communication outside of email.

My team works with slack

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Slack! Even though most of my team worked on the same floor, this was VERY useful to getting questions answered quickly and easily. I liked the poll and side conversation functionalities as well. Very useful for working remotely as well.

Cons: I wish you informed users that the chats would be unaccessible after a certain amount of time unless they have the paid version. I lost some important conversations because I didn't know this at first.

Overall: Many!

Great communication tool

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like Slack. It is user friendly and appealing. It is also a great collaborative tool to share documents and communicate with specific groups within the company.

Cons: Unfortunately there are a few bugs with the mobile version including not received notifications or delay in receiving messages.

Overall: My company uses Slack as lots of teams are working remotely. Slack has enabled teams to improve communication within their own teams but also with the rest of the company. We also use Slack during company-wide meetings where out of offices can use the Slack channels to ask questions to the presenters.

Fun, Simple and Easy to Use

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack is a fun way to communicate with people. It is user friendly and very convenient to use. I enjoy that it learns as well.

Cons: It can be glitchy depending on what computer you are using and also the mobile version isn't always the best.

Capterra-loader

Awesome tool to keep the team connected

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to interact with other team members, in the office or remote. Love the ability to quickly share links, or any graphics for that matter. Love the ability to have separate channels people can subscribe to, we've setup go-live channels for specific projects and such.

Cons: It is what it is, there is really no complaints from my perspective, its an easy to use communication software and the team loves it.

Slack is a great way to stay connected

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Slack allows me to share links, files and images with a group of people in a chat and I know that they all have received it and can access it later if needed.

Cons: It can be annoying when you are in multiple chats with people and they are going off at the same time.

Best in class messaging/collaboration tool

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack is the easiest collaboration product to set up and navigate. It was also very easy to get buy-in for use from our different teams as it was very easy for them to get on it and see the benefit of all using it as opposed to email or traditional chat options.

Cons: The only con that I would call out is the lack of video interfacing that Slack is without right now. I'm hoping that they provide that as a feature in the future so we can get off of the video conferencing software that is more hit or miss.

Availability of the tool makes projects streamlined

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The notification capability when the app is not open on my phone. I can't always look at my phone, receiving updates in real time is key when a team is working on a short deadline project.

Cons: Like any other communication platform without verbal interaction, there are times were tone is hard to identify. That is resolved by knowing your team members and their personalities.

Communication tool for teams, no matter if they are in different places.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has simplified communication with the team, making communication faster. You have everything at your fingertips, messages, files, companions. It is very orderly since each project is handled separately.
I like to be able to make calls between me and your colleagues.

Cons: It is very easy to become disoriented within the software if you are not 100% focused. I find it difficult to find certain things within the software.

Free and easy

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Slack helps my team stay connected and in touch. It's very easy to learn, keeps track of everything, and it's fun to use. I like the interface and functionality.

Cons: Since I use it to stay in touch with multiple people, sometimes it's hard to find what I'm looking for. Hard to complain though, because it's free.

Great collab/project-tool! Great app too!

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, fantastic, simple tool!

Pros: Slack is a great team/communications/collaboration/project-tool! Love the app (for mobile and desktop) - super easy to set up, add team members, add projects, modify, create and edit channels, etc. Really helps keep track of tasks and team mates' progress/questions, etc.

Cons: The reminder feature could be improved.... Right now the slackbot offers to automatically remind you of a specific task (helpful), but unfortunately only offers specific times (an hour/next day/next week/etc.). You can set it up to specific times I believe, but it's complicated (described somewhere in support pages) and I haven't had the time to figure it out. Would be great to simply add an option "set custom time", and bam, done. So that could be improved. Minor other features (sorting and for clarity) could also be improved.

Capterra-loader

Excellent application to manage internal conversations in development groups.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its main objective is to centralize conversations on a specific topic and to segment the topics by level of importance. The environment is totally user-friendly and the free version, despite its restrictions, allows us to integrate software such as Google Drive, Dropbox, Twitter etc.

Cons: I use the free version and it works very well. But it would be much better to join the people in the workspaces (channels) without registering with a simple invitation through a link. Also, when I'm on a video call, I've tried to add people, it hangs up or takes a long time to make the request, I have to finish and re-do the video call.
It is an excellent tool that I can recommend to any company.

Best internal communications tool ever.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work across several workspaces and switching is super easy. I enjoy using Slack also because of how much work you can get done instead of constantly calling.

Cons: The only issue I have is that the software limits your storage and sometimes it's really hard to send files over as you have a limit. But for more storage you need to pay up. No problem with it though.

Overall: Flawless communications.

Nice way to quickly share information with others without sending an email

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Slack is a nice tool for instant messaging between people you might work with from other companies, especially for those that may not have Skype for Business. This allows you to chat and work with others instead of emailing back and forth a bunch of times. There are apps you can add in that help you schedule meetings and share documents. With the apps, you can connect Slack with file sharing programs you might use.

Cons: It's another thing I have to log into or keep running in the background, so it's often tempting to not use it.

Really fun way to communicate in the office

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love using this to communicate to my colleagues in the office. While we do some project management with it, it's really just a good way for us all to stay connected because we are in and out of the office so much.

Cons: It's not the easiest to use for project management, so we don't do a ton of project management on here, just more as a general way to stay in touch throughout the day.

Overall: Helps with inter-office communication.

"all the cool kids use Slack" - actual quote from a friend of mine

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps me connect to others, efficiently. Many customizable features. A force multiplier. All the cool kids use it.

Cons: A lot of options - it's hard to process all the ways you can customize Slack for yourself and your team(s).

My favorite collab tool yet!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Easy collaboration amongst teams -Ability to create channels -abundance of add-ons available -fun to use!

Cons: -too many channels after extended use, continues to grow -slack spam -urgent messages lost in Slack space

Messenger for the working guy/girl

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Keeps everyone in the loop with alerts and notifications while keeping an active of issues and responses

Cons: It sometimes takes a while to log in but it has only gone down twice in the last year for us. Maybe a notification to users when there are issues

Great system

Apr 17, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like that Slack allows for the integration of 3rd party apps such as Dropbox. Another great feature is that all file and content is indexed and searchable.

Cons: I don't like having to pay per user. I always prefer to pay a flat rate instead of constantly having to update the system for each new user.