Who Uses This Software?

Geared towards recurring events like the performing arts, tours, annual events, and live music venues.


Average Ratings

141 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    Based on the number of tickets sold per month.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Thunder Data Systems
  • www.thundertix.com
  • Founded 2000
  • United States

About ThunderTix

One platform for everything in an easy-to-use design with fantastic customer support. Control your own private customer data, your event prices, coupons and discounts. Collect donations, sell products and even eGift cards with redemption and balance tracking. And unlike every other ticketing service, ThunderTix charges no ticket fees but allows you to optionally charge fees and collect all revenue. Take a test drive with our free trial today!


ThunderTix Features

  • Abstract Management
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client Management
  • Registration Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing

ThunderTix Reviews Recently Reviewed!


ThunderTix is fabulous!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."

Cons: Anything I would suggest would probably be:
I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more.

Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that.

Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.

Overall: ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.

Recommendations to other buyers: One other thing I had a question about is that sometimes there are some parents that say they don't receive their tickets by email. I am not sure if there is a reason behind that or if it is just by chance it got lost or went to spam. I am not sure, but just wanted to throw that in there too.

The Best Online Ticketing Model

Mar 10, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: #1 - No added/rising fees to our patrons!
Improving interface
Customized
Compatible with Authorize.net
Reasonable cost
PDF Ticketing
Easy to train
Reliable and Available

Cons: Reporting still being developed/enhanced
Better testing and version control has been requested
No real-CRM capability for patron management/history
Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting)
Error codes are confusing to patrons when transactions are not going through
Transaction/Administration speeds varies (system tweaking is needed after most iterations)

Overall: When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups.

We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee).

ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost.

We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.

Vendor Response

by Thunder Data Systems on October 20, 2014

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login.

ThunderTix Gets It Right The First Time

Dec 29, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive.

1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with.

2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly.

3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it.

4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.

Cons: While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system.

1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret.

As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.

Overall: ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs.

I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn.

Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down.

If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!

Excellent platform for online booking; Top-notch and responsive customer service

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.

Cons: Can't really think of anything.

Overall: We've been using Thundertix since 2011 for my busy sailing tour and charter business. Before we chose Thundertix, we thoroughly evaluated at least five other online reservation/booking software systems and found that Thundertix's combination of features, simple user interface , powerful back end for reports and pricing could not be beat. We are often approached by other competitors and have sometimes looked at other systems to see if we're missing anything and Thundertix combination of features and pricing (no ticket fees) wins hands down every time. The fact that you have total control over any fees (or not) charged to your customers is very appealing. When on occasion, we've had a suggestion for an improvement, we've often seen it implemented. If you have an issue you can get someone to respond quickly. They're all excellent. Thundertix is really top-notch.

Recommendations to other buyers: I suggest you try it out. They can give you a demo, or set you can sign up for a short period.

eTicketing made easy

Nov 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have a small business where I have to sell tickets online to reach my out of town customers. And being small, I need every dollar I can get to keep my tours going. I have been using other 3rd party ticketing sites, and I loose a lot of my profit to pay these big sites their 3+ percent fee for every ticket I sell. My tickets sell for $150+, loosing 3-4% of every tickets adds up quick and I got sick of it, searching for alternative. Then I found ThunderTix!! Hands down, ThunderTix beats all of those ticketing sites. I pay a annual flat rate fee, therefor I know exactly what my cost will be for ticketing. And when you break down the ThunderTix cost per ticket, we're talking pocket change per ticket! That means, I'm actually making money off of my tickets again!

But wait, there's more! I have full control of my ticketing options. I can upload my own logo design to every event. I can make my own color scheme for my invoices, that ThunderTix automatically sends to customers after a sale. I can add my own graphics on the "Print At Home" tickets that ThunderTix automatically attaches to the invoices. I can manually sell tickets on the phone if a customer calls me. The "I can's" can go on and on, you'll just need to sign up to see what I mean.

ThunderTix has a great shopping cart with a built in credit card transaction portal. No more adding ugly PAY HERE buttons on my website, I just enter my credit card company's info into the site and boom, I'm taking cards!! Everything on ThunderTix looks very professional to the consumer and is less hassle than those other sites. And customer service is A+++!!

My only con, is the coupon option. I only sell a limited number of tickets, so I am on the Starter Plan and I cannot offer coupon codes. Everyone likes to offer coupons codes to their customers, it would be nice to see the coupon option available for the Starter Plan subscribers as well.

Thank you ThunderTix for a great product and service!

Vendor Response

by Thunder Data Systems on February 04, 2016

Great news Rian! We've now made coupons available to ALL levels -- even the Starter Plan you signed up for. We agreed with you that it should be made available to everyone, so we changed the Plans recently to reflect your request. Click on the Coupons tab in your account today to start taking advantage of all the various discounts and promo codes you can now offer. And, don't forget to peek at the How-To Video Tutorial on creating coupons for guidance.

Clay Eichler Memorial Fund appreciates Thundertix and Pam!Ei

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started a non profit in 2014. I have volunteered in a lot of areas over my years, but I've never been one of the main people behind starting a non profit much less throwing a concert and golf scramble in the same day. With a lot of amazing help from friends our events were successful. I credit thundertix with the ease of getting information to supporters. This kept our contributors in the know, they knew when to expect their tickets to be emailed. We started solitciting money 6 months before our event. We did not want to mail tickets to them 4 months before they needed them...

Please know when I say we had no experience, I mean we had none. Two of my friends who are either present/past treasurers of org. are also my treasurers. They input all the sponsorships, donations, ticket purchases, golf registrations, tshirt sales, etc. into thundertix. We were very hesitant at first, but with multiple calls to Pam initially and very frequently later, we are smooth sailing.She only showed concern and kindness when we called. This is so needed in our world today. I would recommend this to anyone who is selling tickets to an event.
The availability to contact your donors is at your fingertips. We decided to email tickets to customers 2 weeks before our event. We send an email right away, to let them know we have received their sponsorship, thank them for it and let them know when to expect their tickets. It makes it so easy for everyone. The supporters and in our case, our volunteers.
I spent many hours looking at different options and I know we made the right choice.
The customer service from Pam is more than it's weight in gold. I am not kidding, she could help with every issue. This is only our 3rd year to use the software, in this time period, there have been several "upgrades".
One other thing that made it really nice for us, especially as beginners, is the compatibility between thundertix and our credit card payment system. They worked it out behind the scenes where any credit card information is not on my website. When a customer hits the sponsorship or donate tab, they are immediately taken to another website where this information is taken on a much more encrypted safe site than mine.
In 2 years we have given back $265,000.00 to our community. There has been a lot of information submitted in Thundertix.

Fee free ticketing system

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has a lot of flexibility for other season ticket passes, private functions, and for displaying ticketing information on our website

Cons: Would like more integration options with Canadian merchant gateways

Overall: We selected Thundertix because they did not charge us on the basis of a per ticket fee. Our customers hated paying add on fees, and Thundertix was the only company that we found that did not charge that way.

The produce is easy to use, but most importantly enhancements and changes are made based on client suggestions. They have a forum that you can use to make a suggestion, and vote on other suggestions.

We have been using it for five years and have been happy with the enhancements that they have developed.

Any problems are dealt with very quickly by the support team.

Vendor Response

by Thunder Data Systems on August 09, 2017

Thank you for taking the time to share your experience! We wanted to let you know that ThunderTix now supports many different gateway options (and even currencies). At the time of this writing, we have 13 integration options for Canadian gateways, seen here: http://www.thundertix.com/features/sell-tickets-online-internet-merchant-account/ As always, keep sharing your ideas to help us improve!

I really enjoy working with Thundertix. It is a very user-friendly program.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use of creating events and how easy it is to apply the program to our website. I also enjoy the incredibly fast response from their customer service. There is also a Request a Feature page and you can ad your request or problem to it and vote for others that have already been submitted. The Thundertix team works on the requests in order of votes or sometimes fixes a glitch right away. The newest feature I got really excited about is the shopping cart, which gives patrons the option to purchase several events in one transaction.

Cons: That I can't get into an attempted order by a customer who made a mistake (in real time). I have to wait until the remaining checkout time has passed instead of being able to cancel the transaction for them and to start over.

ThunderTix continually provides outstanding service!

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was lucky enough to have found ThunderTix when I worked for The Cider Mill Playhouse in Endicott, New York, almost ten years ago. Stacy Chapman helped me learn the system and how to easily customize it for our oddly shaped (half circle thrust) theater. Our older, not-so-computer-savvy customers found it to be extremely user friendly and it really streamlined the box office experience too! Two years ago I became the Marketing Director for the Chenango Arts Council in Norwich, New York, whose ticketing system was really in need of updating. I suggested we look into ThunderTix, recalling the positive experience I had in the past. Stacy Chapman was still with the company and had gotten a well deserved promotion, but she remembered me from the Cider Mill! And I remembered her of course, because she was so helpful and proactive. The ThunderTix system proved to be exactly what we needed. Stacy once again held my hand through the set-up process, even though it wasn't really her job anymore. Pam Mason has also been extremely helpful, and our audience feedback reveals their experience just gets more and more enjoyable. What prompts me to write this is the almost uncanny ability ThunderTix has in predicting what I'm going to need next. The old seat blocking function allowed me to block our season subscribers' favorite seats so we could go online to the general public for ticket sales earlier than usual, which was great! But I faced the laborious old unblocking system which I knew would be time consuming. Lo and behold on September 1st, I can unblock seats with just a click!!! So happy! How did ThunderTix know? Just another example of listening to their clients and being proactively thinking ahead! I will always highly recommend ThunderTix to anyone looking for a straightforward, user-friendly, customer friendly, intuitive ticketing system, and I truly appreciate all the time and effort Stacy, Pam, and all the staff and programmers obviously put into their jobs. Well done, and THANK YOU!

Approachable company that listens to its clients, and has implemented great new features.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: AFFORDABLE!!!!! Easy to implement, easy to train, easy to use, easy to maintain, easy to understand subscription models. Flexible as to gateway providers. We are a small not-for-profit community theatre group, entirely volunteer run. Our margins are very tight. We are grateful for your ticketing software that allows us to spread our reach to the internet. We now often sell out shows BEFORE the open.

Cons: There is often too much info on the FAQ & Community sites. I dont have the time to wade through it all looking for my quick question. Really LOVE your responsive support folks who will take the time to answer my questions, even if the answer is already out there.

This our 6th year with THUNDERTIX, they have THE best ticketing software service around

Aug 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very customer friendly, is graphical, and easy to set up. Customer Service is quick, personable and very helpful. THUNDERTIX doesn't stand on its laurels, and each year a new addition, refinement, and addition to make our lives easier. As a 501C3 Organization with one event that funds our entire year's budget, we simply cannot have a problem. THUNDERTIX COMES THROUGH FOR US, YEAR AFTER YEAR.

Cons: Initial set up fee to integrate our theater venue into the software was a bit expensive, but amortized over a period of years, it's been a worthwhile investment.

Overall: It's friendly user interface for both vendor and customer, makes buying tickets easy to administer, even for casual internet users. HIGHLY RECOMMENDED

Vendor Response

by Thunder Data Systems on August 28, 2017

Over the years, we have been able to streamline our processes around account creation. Today, organizations that run general admission events are able to get started with no setup fees! For reserved seating, we have a nominal one-time setup fee just to cover the time it takes to build the venue seating diagram and seats.

Awesome software, exceptional customer service, great price - The complete Package!

Mar 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Since joining our organization several years ago, my first priority was to implement an automated ticketing system. I tested several vendors. We wanted to control what our patrons paid (if anything) to purchase tickets. So many vendor's pass on these high costs to the patrons to pay for the service. But Thundertix allows us to set the costs we might choose to pass on to our patrons. Not to mention that the cost of implementation was very reasonable and almost painless. They worked with us to customize and integrate their site to maintain the same look and feel of ours. Most of our patrons have no idea they're even on a third party site when buying tickets. Now they're taking things to the next level and integrating even more tools into their system that people use every day (i.e. Facebook, Twitter, Yelp, YouTube and MySpace). They're always working to enhance their system. Their response to issues is like lightening. So the thunderbolt logo is very appropriate.

Cons: I honestly cannot think of any cons. And that is something you don't hear every day.

Overall: I along with the rest of our board would highly recommend Thundertix to any organization looking for a simple, easy to use ticketing site that allows you to take control and save your patrons money and save yourself time. They are always improving their site and introduce new features, many of which come at no addtional cost, for their customers. They are extremely responsive to any questions, concerns or any unlikely problems you might encounter. They really are the best.

ThunderTix is amazing

Sep 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting features are a must have for us, especially for the ticket-holder list the day-of an event. We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email. The ease of editing an event is also appreciated.

Cons: It takes quite awhile to populate/generate a report when you want to export sometimes.

Overall: Southern Arizona Arts & Cultural Alliance switched to ThunderTix for all ticket sales several years ago and its improved our ability to manage all facets of ticking for our events. As a non-profit, the bottom-line is also always a consideration and we find that ThunderTix is the most affordable ticketing service that gives the most bang-for-your-buck on the market.

Support is primarily available through email or forums. It's difficult to speak to a person.

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It integrates nicely with credit card payments and was easy to set up on that front. It was VERY easy to scan tickets with the app as well.

Cons: It's not as intuitive. Finding out where to click to sell tickets, to design tickets, how to make them look the way we needed them to look...it actually required note-taking that I could refer to because things weren't in the obvious places to look. But once that was learned, it became easy to make the software do what we needed. I feel like part of it might actually be the web design as opposed to the software...for example, there are two rows of tabs. The top row is supposed to be related to your account, and the second row to your specific event. It doesn't SAY that anywhere, and I think there are exceptions, but we had to figure it out. (Notice that I'm still not sure about that, and I've been the one primarily working on the event.) I feel like someone on the phone would have figured that out right away and told us and saved us a couple of hours of clicking, but finding a phone number is next to impossible. Email is responsive, though, so it's not like they leave you completely in the dark. It's just not convenient.

Overall: I'm not sure that we did. I do know that I'd want to try it again now that we understand it more and see if we can make it fit our needs in other areas. After that, I'll decide if I'd be willing to recommend it.

Thundertix is the way to go when using choosing a ticketing system!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how I can manage our shows so easily. Thundertix is continually adding new features that give us new capabilities in reporting, the way we view our shows and the way we manage our shows as a whole.

Cons: There isn't anything I would change at this point.

Overall: We have been using Thundertix for our ticketing system for years now and I could not be more pleased with their service, prices and willingness to help us in any area that is needed. I work in the Corporate Office in Gruene and we use Thundertix for our ticketing system for Gruene Hall. As you can imagine Thundertix plays a vital role in our day to day tickets sales and we rest assured knowing they are always making sure everything is up and running and that if there is a problem that they are working to fix it as quick as possible. I 100% recommend Thundertix to all businesses in this line of work. You will not be disappointed!

Horrible horrible

Dec 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Everything

Overall: I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this .

Recommendations to other buyers: I took time out of my busy schedule to warn you all . Do NOT use this service

Vendor Response

by Thunder Data Systems on December 12, 2016

Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help!

Works Wonderful!! We love using this site for our ticket sales! It is so easy to use and nice layout

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is amazing. It makes it so anyone can us the site, even if you do not know computers! Seeing ticket sales and recording and keeping track of them is not a hassle with your site!

Cons: The one thing I like least about the software is that it limits search results for sales to 365 days only.

Overall: Ease of knowing my event is listed and available to everyone and so easy to use by us and our customers!

Great experience, very simple interface

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use! Updates are based on user input, and happen frequently. Customer service is personal, and responsive. Cost is great!

Cons: Very little not to like about Thundertix. Years ago there were several limitations, but as of now (April 2018) there is nothing we have on our wish list.

Overall: Easy to manager dinner theater software!

ThunderTix Review

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have enjoyed a very good relationship with ThunderTix for the past several years. They are responsive to recommendations for enhancements and improvements to the software. We host hundreds of events each year and find the software to be user friendly for both us and our customers.

The ThunderTix team is very responsive and available to answer any questions. We really like the fee structure.

Overall, the ticket purchase process is user-friendly. Setting up an event was easy to figure out.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What we liked most about the software was to be able to modify some of the features such as the fee, comp codes, reserved seating and block seating. It is easy to set up as event and make corrections.

Research features such as Orders, Customers and Guest List in alphabetical order helped a lot when we are selling box office tickets and guests have inquiries about their ticket or modes of payment.

Cons: There are three things that we would suggest:
Ticket Sales Exchange - If the customer requests to change tickets to another day, and split the reservation to different sections, we had to do multiple transactions. If the exchange was on 3 sections of the auditorium, we have to work on 3 separate transaction. May be best to process an exchange at one time - click on exchange, choose multiple sections all at one time.

Sections - You can only click on one section to view what has been sold. It takes time to check each section, view, then . Being able to view all the sections at one time and see what is available or not makes the purchase more efficient.

Sales & Settlement Report - We found it confusing. The "Payment Breakdown" section had some errors. For example, the credit card AMEX shows an amount when AMEX has blocked by our gateway.

Overall: Our costumers are happy to reserve their own seats.

I have been using ThunderTix for event for just under a year.

Apr 22, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The price point is great for the service we receive. I like that there is a flat fee and that it does not charge per ticket like most services because some of our tickets are on top of that this is a 25% increase! The scanning feature has been really helpful. Also, I have had all my questions answered quickly when I take the time to ask for help.

Cons: I do not find it easy to use or intuitive. I struggle to navigate the interface every time I get on it. On the scanning tickets end it is easy to use but on the management end it is not easy. Perhaps it will become easier as I use it more. But so far, I am frustrated with it in that way. Also, I do not see easy ways for the system to track the demographics of my customers or features along demographical lines. I wish there was more of this type of feature.

Overall: We use it to sell tickets for all our big major events. It helps us sell tickets and scan people as they arrive when we are expecting 4,000 people!

Almost a biased fanboi.... But it's that good.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use. Simple to integrate with. Simple to get support. Simple to get feature requests evaluated and even implemented.

We switched from a significantly more expensive platform. The conversion was trivial. We were up and running in days. User interface is orders of magnitude better than other products in the space.

Developers are sharp and do clean work.
I'm a fan. I speak so enthusiastically about the product, I'd frankly distrust me as a family member or owner. Granted when reps of the company came through town or a wedding , they took mmy wife and I to lunch... so that's full disclosure.

They are just that doggone good.
You're through shopping.
Hit "buy now"

Cons: I'm trying.
I need 100 characters here to justify posting it, but the only problems I've had, there were user forum suggestions to manage, or they addressed them and they are fixed, now.

Overall: Ease of use. Budget friendly... and expandable.

ThunderTix is easy to use and provides many different options.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like most about Thunder Tix is the easy ticket sales for our events that it offers. Back in the day we took phone orders and had to mail out printed tickets. With Thunder Tix the customer orders their own tickets AND is able to prin them right out. And they can even show the ticket on their phone and we just scan it that way. The ease of use to our ticket helpers is also a benefit. We can view a variety of reports and can search within our order by a variety of different options.

Cons: There is not too much that I do not like about Thunder Tix. At this time I cannot think of any suggestions for upgrades.

That was my first ticket software experience and it was fairly easy to manage. Great support.

Aug 28, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I chose it because of its great layout and number of settings offered for a great price. It is easy to use and generate data report. All patrons were able to use it without problems. Easy to implement it on our website. I received awesome support by chat, email and phone when I had a question and was not able to find the answer online.

Cons: The scanning system of the tickets with phone or tablet did not work AT ALL for us. I had to enter all tickets manually, about 75 per night. Not a big deal because not a lot of tickets, but still anoying, because people printed their tickets, but finally I was just recycling them after checking their names in the guest list.

Overall: Easy and affordable online ticket system (not a lot of choices in our small town). Happy patrons. Other companies requested the name of the product to use it. More independant than using a third party to sell my tickets.

Vendor Response

by Thunder Data Systems on August 28, 2017

We would be very interested in learning which app you downloaded for your phones and tablets. Was it the iOS App or the Android App? Had you tested the scanning with a test ticket prior to the event? Do you remember what happened when you attempted to scan? Did it scan but say the tickets were invalid? Did your device have problems scanning the actual barcode? We work very hard to ensure our apps always work, and we haven't received feedback from any other clients indicating a problem. The more we understand what occurred, the more we can help mitigate against problems in the future.

Thundertix

Mar 27, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We moved to Thundertix as a way to control our costs in June 2011. Since then, it has been an important key to our business. It streamlined the customer buying experience, it was easy to set up new agents so that we could, in effect, expand office hours, the reports are informative and easy to customize, and customer service has been excellent. The flat monthly rate model works very well for us.

Cons: Need some additional fields in the exported reports so that I can get a better feel for who my customers are, where they come from, how many order online as opposed to over the phone, how much I collect in fees, that sort of thing.

Overall: I highly recommend Thundertix. It's been bullet-proof and we've never received a customer report of downtime. Allowing us to manage costs is crucial for us. We've had experience with Tix, which was also a solid system, but Thundertix is more flexible and saves us money.

Vendor Response

by Thunder Data Systems on August 17, 2012

Within 30 days of receiving your suggestions for reporting, we added the ability to search orders by sales agent, Facebook or at-home buyers. In addition, we included your ideas to create a more detailed report of the orders export file so that you could easily discern the day and time of sale. More recently, we've expanded the Orders Search feature to include the ability to search by the time of day. Thanks for your ideas!

ThunderTix is hands down the best online Ticketing software I have ever used!!!

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use ThunderTix as my online ticketing system for my annual events that do ~5,000+ in online transactions per event. I combine the online system with an Authorize.net gateway payment system. I have used 3 different online ticketing platforms in the past and NOTHING compares to the benefits of ThunderTix. You set it up and maintain it yourself, no waiting for your IT folks to do it for you (nor having to pay for their time), which also means you can change things on the fly as you need to, it integrates easily with Authorize.net (or other payment systems) and you get your money from sales in 1 day, and you just cannot beat their pricing!! And did I mention the excellent customer service? Not only is their online forum very helpful, but when I was in really dire need of real live help, I just emailed them and usually had an answer within a couple hours. All the way around, this software and this company are the BEST and I am so happy to have found them! Will be using this software from here on out!

Pros: Price Ease of Use Set up and Maintenance under my control Excellent and fast customer service Paid fast for sales

Cons: Reporting is a little on the light side and not custom

Thunder Tickets serves our needs extremely well and I would recommend their service.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and fast customer service and support. What else could you ask for? Any issues are addressed very quickly.

Cons: I really do not have any issues with Thunder Tickets. Any issues that arose under my tenure have been addressed quickly.

I am now conducting my second ticket campaign for a chorus with audiences of 300-700.

Mar 23, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a low volume user and not a professional so my learning curve may be slower than usual. Here are a few impressions that I have.
PROS:
1. My contact, Pam Mason, is very prompt and helpful.
2. When things are in place there seems to be no calculation errors of any sort.
3. The reports have lots of valuable information and help us keep up with stats.
4. The "Forum" is very helpful.
5. The cost is very fair.
NEEDS:
1. A graphics section to build auditorium maps with.
2. A whole auditorium view to see seat availability without changing screens. This would quicken "at the door" sales because customers could choose their seats more easily.
3. More clarity on using email notifications. If there is a cost involved it should show before one has to click the button and decide.
4. A way to run fake credit card test transactions without involving the gateway. This would make it easier to train staff.
5. I have not been able to "void" tickets which I should be able to do within 24 hours according to your information.
6. When emailed tickets fail to "send" there is no error message.
7. PC computers seem to have glitches in printing. My MacBook allows me to just hit "Print Tickets" but my PC seems to have to go back to where I can make the tickets appear as a PDF.
8. The "See All Dates" button needs to appear on many pages such as when one is looking at "Orders", "Customers", etc.

I have greatly enjoyed my experience with Thundertix. The cost alongside the many features is a huge

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The cost and many features makes it very valuable. Also, the customer service is phenomenal. They have answered many questions and quickly.

Cons: I wish there were more ways to organize email address and upload them to places like Constant Contact. Currently you have to import each show separately, but I wish I could go grab all emails from several shows in one click.

Fine but not the best option out there

Jun 21, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons: The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Overall: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

The bonus of this system is the customer service that comes with it. Knowledgeable, accessible.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. Easy for my customers to use. 2. Thundertix is always improving and upgrading the features to make it easier for me to use. They are organized to be very responsive to the customer's needs and feedback. 3. Cost effective.

Cons: 1. I just wish I could do more detailed searches of the database. 2. I find the package feature hard to work with.

Happy customer from Hawaii

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using this program.

Cons: There are a lot of features that I am not fully aware of so I might be missing out on thing that might help me grow my business.

Overall: I have 2 events per year called the Stingrey Classic and Aloha Muscle. It is the largest bodybuilding, physique, figure and bikini contests in Hawaii which are both sanctioned by the NPC (National Physique Committee). Both events sell tickets online and ThunderTix helped tremendously by setting up my seating charts and allowing my customers to pick their seats and purchase with a credit card. I am not very tech savvy using computers and their system is user friendly for even a novice like me. The BEST thing about ThunderTix is their customer service! Again, I am not computer literate but whenever I need questions or concerns customer support are alway there to help. They understand their program like a CHAMP! I'm sure there is a lot of features and functionalities that I'm not aware of but, representative always give me suggestions to maximize and improve my business. I would definitely recommend ThunderTix!

Recommendations to other buyers: No

Great service and the best prices!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to use and update, and our customers feel very comfortable using it. The support team is always available if you have question or an issue. The report functions are great, and the integration with Mailchimp simplifies our marketing and increases our reach. A+!

Cons: I really can't think of anything that I would change ! Thundertix is always improving and the support forums are updated often so that answers are readily available.

Overall: Ease of use and great reporting tools.

My experience is pretty positive. We use the product for theater event ticketing.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the new streamlined version of creating an event. We have special events frequently and it's convenient and fast to get the event up and ready for purchase.

Cons: If we need to edit or change something that has already been created it's problematic. It would be nice to have a way to tweak the details of an event even after it has been created.

Overall: It allows us to offer on line purchasing of our events and classes in an accessible way. We can run reports and keep track of sales easily.

thundertix functionality and support was appropriate for our needs.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Fairly simple to use. Support was available and responsive. Love being able to sell specific seats.

Cons: Even though our venue remained the same each year, our section prices changed and we had to pay full price to put those price changes into effect.

Vendor Response

by Thunder Data Systems on August 09, 2017

Thank you for the great feedback and the overall great rating.¿We understand your disappointment with the seating chart setup cost.¿Given the time to complete them, we try to charge just enough to defray some of the expense for that effort.¿These must be exacting to prevent double-sold seats, but it seems we may not have done a good job explaining the reason behind the change.¿¿ We would be happy to revisit this with us when you reopen for your next event, and let's see if we can get you situated without additional cost.

easy to implement on startup and add functionality as we needed it

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy event setup; good basic reports to manage the event; gives all the pricing options and then the ability to migrate to reserved seats

Cons: would like to see additional interfaces to other CRM software like SalesForce; could use more functionality in online reports rather than download the detail and then manipulate in a spreadsheet; while ThunderTix will generate a Eventful event, there is no ability to track any sales through Eventful on either side.

Fabulous. If we had a question or problem, they were always there to help in a very positive way.

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does most of what we need it to. It is quite straight forward. You are encouraged to suggest additions to the program that would make it even better. They are constantly working on the suggestions to add more options or improve the options that are there.

Cons: It does have a few limitations if you have more than one venue. However, they are working on that weakness as well.

Overall: ease of selling tickets

Vendor Response

by Thunder Data Systems on January 17, 2018

About a year ago, we launched multi-venue event support, so that limitation is thankfully a thing of the past! :)

Life saver!

Oct 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were able to set up thundertix in one day and have our entire season up and running, with ticket sales connected to our payment platform instantly. We were taking orders within 24 hours of signing up with Thundertix. The online tutorials are clear and easy to follow. Their customer support is lightening fast in responding. I email them at any hour, even on the weekends, and they return my email extremely fast. There are many ticket platforms out there, and we researched many of them, and tested some of the more popular options. All in all, thundertix has been well worth the cost. We have had ZERO downtime in selling our tickets. Once they are live, the thundertix platform has performed flawlessly. Also, the scanning app they provide is top notch. very fast and snappy. and the hardware they offer is another feature that we have enjoyed: pre-tested hardware integration with clear tutorials and immediate customer support. Just another example of how we have found the costs of the software well worth the benefits to our business. Couldn't be happier with our decision.

Pros: simple setup easy payment setup fast and helpful customer support

Cons: costs more than some of the alternatives, but that's only relative to other alternatives that offer less. we have found the costs well worth it and have recouped all of the costs quickly given how stable the platform is and how easily it integrates into our sales channels.

From old platform to event in under a week - 8000 patrons - half a season reprogrammed, flawlessly

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I never trust "new user" reviews because they can be biased by excited new buyer syndrome.
But.... This product impressed me.
Event setup is simple and intuitive. Reports are clear and easy to read. Database import was easy (they imported it for us but required only one edit from my original data). Integration with payment gateway and email service was trivial.
Web interface is modern and clean. Coupons, donations, products are all effortless to create.
Price is excellent.

Cons: Some pages need refreshing after edits, a glitch I am willing to bet is fixed before you read this. Experienced very slight occasional server lag during event definitions, but could easily be internet . Not a problem when purchasing when used as box office terminal.

Overall: Inexpensive event ticketing is no small benefit. Simple interface allows less trained volunteers to make use of it to help run events.

Vendor Response

by Thunder Data Systems on August 09, 2017

Thanks for your great review! We are always making improvements to our speed and enhancing the user experience. As you probably know, feature requests are very important to improving the experience and if you have specific requests, please take a moment to submit your ideas through your account portal.

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Pros: It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Cons: I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

This software has made life much simpler for me as Treasurer of a community theater.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really appreciate how flexible this software is. Since we are a black box theater space, our seating number can vary from show to show. It is simple to change the number of seats available. I also appreciate the ease of creating cast and crew comp ticket codes.

Cons: Some of the reporting does not seem terribly intuitive to me, so I often end up running reports that I don't really need.

ThunderTix makes my job as a tour guide a lot easier, on the administration side of things.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can quickly see my entire season at a glance and quickly check in my guests as they arrive. It has been a great step in moving towards a paperless ticketing system.

Cons: Our only issue has been when we are trying to check guests in on two devices, we have to stop to refresh to sync the list.

Overall: It makes ticketing easy and checking in guests on a device gives us a more professional appearance.

Great system for ticketing and events

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and information available.

Cons: Unable to change font size on tickets

Advertising images are sometimes a bit blurry

Overall: ThunderTix is an excellent online ticket processor for a reasonable fee. The system is easy to use and the staff is very responsive to inquiries. We have been using them for 2 years and our audience is comfortable using the system. This was important as our audience is comprised of an older demographic.

Recommendations to other buyers: Great company to work with!

Customer service at it's finest.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ThunderTix has been a long time partner with us. They are extremely responsive to our requests and are always looking for ways to improve. They meet our needs and provide solutions to our ever evolving needs.

Overall: I am not a day to day user of the software. I use it periodically to look at trends, sales, etc. From my perspective, I don't have any dislikes about the software.

"Over the Top" Wonderful System!

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the very first contact with ThunderTix over the phone, I knew I had found the right ticketing system for our choir. Every question was answered confidently. Details of the system were explained in very understandable laymen terms. Limitations of the ticketing system were offered honestly with explanations of how to overcome them. After deciding on ThunderTix, I was walked through the steps of set-up quickly and easily. The choir's performance ticket system was launched within a few short days! I have not had one issue with any sales to date. I also really appreciate the fact that ThunderTix understands nonprofit organizations and includes an option for donations. Love it!

Pros: Everything! Please see above for specific pros.

Cons: Just a suggestion, but it would be nice to be able to allow a group of attendees to purchase their own seats from a blocked area (sponsors/donors/VIP's). As an administrator, It is a really easy process to unblock and send tickets, but that would be a nice option to have.

Simple and Flawless

Apr 07, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We switched to ThunderTix after becoming disappointed with a far more complicated, way less attractive & WAY more expensive ticketing system.

ThunderTix was integrated into our box office with ease. It is very reliable, and simple to teach to new employees.

Customer service is outstanding. Any questions we've ever had have been answered immediately. Our rep is always available and quickly responsive.

Cons: Coupon codes are limited- but rarely a problem.

Overall: ThunderTix is basically perfect for any box office of any size.

Its design and functionality are ideal for our very busy, very detailed office. You will not find an easier system to learn!!

Vendor Response

by Thunder Data Systems on August 17, 2012

We revamped our coupon administration in the Fall of 2011, including a complete overview of coupon redemptions (when and how they were redeemed), coupons by a dollar amount or a percentage, and the ability to create bulk coupons from social coupon sites, such as GroupOn or Living Social. All these features were then wrapped in a new and easy to use interface.

Online Ticketing made easy. Who knew?

May 26, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy Setup.
Multiple ticketing options
Public presale advertising options.
Customization of each event
Seamless transition from company website
No long term contract

Cons: No percentage based coupon discount (but we hear its in the works)

Overall: Starting up a new theater and our first foray into reserved seat ticketing, Thundertix made the transition almost painless. Everything was explained up front and no question went unanswered. Since our offices at the theater were not completed before opening night, the online capabilities of Thundertix enabled us to run the entire ticketing operation out of a hotel room. The customer service (Ms. Stacy Chapman in particular) is outstanding and you feel as if you have your own private troubleshooting squad.

Vendor Response

by Thunder Data Systems on August 17, 2012

Per your request and the request of a few other venues, the ability to create a percentage based coupon was added earlier this year. Now, venue admins can create coupons that discount the entire order by a percentage. Customers that enter a percentage coupon code will see the discount applied immediately on the screen prior to checking out.

Best in the Business

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

Pros: Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use.

Cons: None at the present time.

Impressive and Powerful Ticketing Package

Feb 08, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: After looking into several ticketing packages, my tour company chose ThunderTix to solve our online challenge for better customer service. We had no idea how powerful the product would be! Instantly, we started seeing results and how easy the implementation was. The integration into our website was seamless in no time and we were booking business within a day of installation. Impressive in every aspect, including support. The suggestions and guidance from ThunderTix has proven invaluable and has resulted in added sales and revenue beyond expectations.

Cons: So far, we've not found any serious flaws or shortcomings.

Overall: Any business in need of booking and ticketing should strongly consider ThunderTix. Most impressive of all are the many features that are customizable and simple enough for rapid adoption. Straight-forward instructions coupled with excellent support make ThunderTix the goto option for solution-based booking and...more sales!

Great Customer Service and Excitement for the Future

Oct 26, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: features for price

Cons: limited visibility of data without download reports, limited functionality on ios app

Overall: Great customer service! Pam is great! The software needs a facelift and more of an updated mac/ios look and more immediately accesible features (without downloading a report) but great value for the services that are offered!

Easy platform to work with once you figure it out.

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to have control of sales platform and money is deposited direct to your account. Fees are reasonable. Phone app makes scanning easy.

Cons: Learning the platform takes a little time. But it's worth taking the time to learn. Phone App is limited access to programming events.

Best option for small events I found

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price and ease of use makes it a good fit for small events like ours. I am using it for my third year.

Cons: Tracking cash sales seems more difficult than it should be. I could not find a way to add in cash sales without having the ticket fee apply. I ended up writing those down on paper and it is not ideal.

Overall: Cost

Can't beat the customer service - a company willing to grow with you.

Feb 23, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: customer service is top notch
problems are handled quickly and effectively
features can be added as needed, so you can grow into the system
does not require a service charge to customers
no complicated setup
easy to implement with multiple box office users
company will listen if there is a feature you want and see if they can find a way to offer it.
Have never experienced 'down-time' during our entire time using this system
almost immediate up-time after signing up
you can edit/add/delete events whenever you want or need to
interface can be operated on an iphone!

Cons: There's never been a problem they haven't solved with me, so I can't think of one.

Overall: I highly recommend this system. I spent hours and hours researching other systems and found that for our needs, Thundertix had everything, and was not overburdened with software/hardware that was excessive and cost-prohibitive.

Great cost effective online event tool!

Aug 08, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Pretty easy to use, good reports, reasonable price. A good solution for smaller venues who need online ticket and event sales. Can be customized to a point. Always improving features.

Cons: The five minute time out on a ticket sale is tough when you are dealing with box office side, if you make a mistake in info and can't figure out what you did wrong it is frustrating and a little embarrassing when the guest is standing there.

Overall: Definitely would recommend, especially to businesses that may not need a high end super expensive software. We did the research and by far this was the most flexible, easy to use, easy to implement and simple enough to train other on. We are pleased with ThunderTix!

Vendor Response

by Thunder Data Systems on August 17, 2012

When we learned about your disappointment with the time, we conducted a poll and learned that many venues wanted a little more time to process an order. Based on the feedback received, we increased the 5 minute time on an order to 7 minutes in November of 2011.

Capterra-loader

Very easy to use, with most features clearly designed to be quickly understood or even deducted.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Functionality allows for quick reference of all transactions; the platform never seems to experience any technical difficulties; Support Team actively listens to and quickly implements suggestions for improvement; clients immediately receive their Tickets and Confirmations.

Cons: If anything, the lack of navigation from one feature to another without having to leave one area altogether.

Review for Dawn

Sep 28, 2012
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Pros: Dawn was great to work with. I'm literate but I learn better with hands on experience. I had questions with my first rep and any questions I asked, I would just get links to things that I didn't understand and was told to read it. I felt like I was bothersome. I know this company has so many tools to become successful and I want to learn them all! It's great! So one day, frustrated I spoke with dawn. She's awesome, helped me understand things, was patient, friendly and I didn't feel like a moron talking to her. Give her a raise and a paid day off. Keep her happy because she is who you want to represent your company. If my first encounter was with her, you'd have all 5 stars. If I didn't encounter her, zeros.
Regards,
Jason

Cons: None at the moment.

Overall: None at this time.

Easy to Use! Perfect for my Event!

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to Use and Set Up
Great Customer Service!!
Cost Effective!
Works like a champ! Rare to have any downtime

Cons: Copy function to replicate times within event types could be more robust. Like the set up in account settings replicates to events by default though

Very easy to work with!!

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to quickly check sales!! I could log in from my phone as well and that made checking the sales much easier!!

Cons: Nothing that I can think of!! I found the software very easy to use and my customers who purchased tickets found it easy to use as well.

Excellent Ticketing System

Jul 12, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Custom Seating charts available for a very competitive rate. Offers many different pricing structures (much more than pay-per-ticket). Reliable up-time for services. Very robust, 1000's of tickets can be distributed within minutes of each other without a single issue of duplicate tickets being sold.

Cons: A slight learning curve to find every feature available to admins. This could also be a positive because it is so customizable. At the end of the day, the user can tailor the system to their needs and brand it any way they wish if they are willing to take the time to utilize all features.

Overall: A great web solution to a simple problem... Standing in line for tickets! We are able to act like a company twice our size and distribute 100% electronically thanks to Thundertix. We have been very customers for two years and are looking forward to many more.

easy to track sales

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to export guest lists to excel and manipulate data as needed. Ability to print out guest lists, etc.

Cons: There was nothing that this software did not do that we needed therefore I don't have anything to write for a con.

Why use Ticketmaster, when there is ThunderTix?

Mar 01, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: -ease of use
-extreme flexibility
-extremely customizable
-constantly adding new features
-the best customer service
-puts the most amount of money back in our pockets compared to any other ticketing system we could find

Cons: -custom features can take a while to implement

Overall: Our venue used to be a ticketmaster shop. We were able to cut our service fees to our customers per ticket by over $2, but still were making 400% more per ticket than we were with ticketmaster. Talk about win/win! Overall profits for our first year of ThunderTix are up 25% just from switching over. We are about to enable facebook sales which should further increase revenue. Stacy Chapman is an unbelievable resource that has been there every step of the way to bend ThunderTix to our needs. I wish all tech companies were as pro and nice to deal with as ThunderTix. If you sell tickets and like to make money, ThunderTix is absolutely the way to go!

ThunderTix Is Fantastic

Mar 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The thing that strikes me most about ThunderTix is their incredible customer service. Working with Pam (read: phoning and emailing her incessantly to answer all my inane questions) was a dream. She never made me feel incompetent or silly for asking ANYTHING (even things that could easily be answered by troubleshooting on my end or looking it up on the website), and she was always extremely cordial and willing to give her time to help me. I LOVE the way the website works, and how as an Administrator I can see exactly who is buying tickets, where they are seated, when they bought them, etc., etc., etc. I had all the information about customers that I could want! I love the control I had over which information I wanted to require of my online customers; it was wonderful. So easy to use, and so great to be able to improve upon my skills year after year! I look forward to using ThunderTix for as long as I am involved in Theatre!

ThunderTix - A True GameChanger for small to medium businesses

Apr 13, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use
Excellent Customer Service
Easy to integrate into your website
User Friendly back end
Customizable
Plug and Play setup
Amazing Reserved Seating feature and mapping technology
Quick and easy checkout process
Continuous improvements from company to ensure always fixing any issues and capitalizing on new ideas from customers.

Cons: Additional options for other great features (i.e. scanning, design of tickets, etc are incur additional fees...yes, I was hoping they were free:)

Overall: I would recommend this to any event company looking for that cutting edge to help revolutionize their business. It was our first ticketing software type project and this was such a plug and play software that it made us look like geniuses to our clients. Thanks to the ThunderTix team for the support!

This program was so easy for multiple people to log in and be able to check ticket sales.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That multiple people could login.. and we could actually print reports instead of downloading them. It was easy to review and I liked how the program was Lifetime and updated often. We had a specific limit of seats we could sell and so we were checking it frequently to make sure we did not over sell our event.

Cons: You really had to search around to get reports to print easily. I wish we could have refined exactly what we were looking for and just print that report

Overall: The benefit that we really utilized was keeping track of how many seats we sold so that we would not over sell our event. And also keep track of the revenue we were taking in to make sure the event was going to be prosperous for our non for profit organization. I also like that the fee was not so much that people felt are Booster program wasn't benefiting for the full amount of the ticket.

Loved this system for our events.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Check-in Feature
Ease of payment
Calendar format for functions
Private settings was a great feature for small groups

Cons: Wish it had a separate POS system
Search invoices I bit tricky.
Set up was easy but needed to be tweaked a few time to make it work how we wanted it to.

Unmatched Service and Response Time

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a non-profit theater in Arizona. We have been using Thundertix for three years. I spent months researching the different options and I know that I made the right choice. The software is very easy to use and they are always thinking of ways to improve the system. There is an upgrade nearly every month where new features are announced or improved. Our price has never been raised despite the addition of many new features. Pam and the rest of the service team are quick to answer and get things done. Recently a new update feature created a small issue for us. Pam was quick to get the tech team working on a solution for us and before we knew it a new feature had been created just for us. It's a small enough company that you get to talk to an actual person when you call! Imagine that! We couldn't be happier with Thundertix.

Easy to use, especially on my mobile device (Note 8).

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked that the software was very easy to use. Once you login, you can quickly generate any report that you need. The reports were easy to generate and to print.

Cons: I would prefer that all reports be available in PDF and excel format. While excel format was great, it was hard to look at on my smart phone.

WOW!!! Thundertix is a GAME CHANGER for my business!

Aug 31, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Kudo's to Stacy Chapman, my account person and partner in making Thundertix work for my company! Are you kidding me!?? What have I been doing for the past 2 years, TT is a game changer, sales are exploding, customers are thrilled with the ease of use, and most importantly, the seamless integration with GroupOn and Deal Chicken promotions makes making money a snap, and effortless. THUNDERTIX ROCKS! Scott Pace, CEO North Pole Experience

Cons: I didn't put this in 2 years ago!

Overall: I have researched dozens of ticketing services and settled on Thundertix. Absolute BEST business decision I have made, and it shows BIG TIME in my growing sales success! Thanks Stacy & Thundertix!

P.S. Boomer Sooner!! Had to say that since you are in Austin!

Ashley's Review

Oct 19, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I love the ease of this system. I can create, edit, change anything I want. I haven't fully utilized the system yet, but there are plenty of other features I am looking forward to using. We went from phone-call only reservations, to not having to do a thing. This saved me tons of time and money!

Cons: The only con I've had thus far is if my event has officially "expired" I can't export to excel.

Overall: Overall, I love this system and I hope to utilize it even more. We are migrating to online/credit card sales and this initially was a test and it seems to have passed. :)

Vendor Response

by Thunder Data Systems on November 08, 2012

All events -- even those that are expired -- can be exported to Excel at any time. Logged in users need only to navigate to the Expired Events listing in order to export sales and report data.

User friendly for both company and customers.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy the back end of the site is to navigate. Whether it's adding tickets to the cart or helping a customer with their order.

Cons: The only thing is that some of our users have issues when purchasing tickets. The "robot" question gets asked several times and they call to complain.

Capterra-loader

My experience was very satisfactory in terms of use and convenience.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked most about the software was the ease of use and the convenience of the software package. It was very user friendly and needed no assistance to utilize.

Cons: I cannot think of anything that I liked least about the software package. I just wish that all software packages were as easy to use in my daily work.

Overall: The benefits from this software is the instant access and the accuracy of the information.

Perfect for our needs

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Down here in Gruene, Texas we are always "gently resisting change", but in 2010 it was time for our ticketing system to evolve to keep up with our now technology savvy customers. Back then, the Thundertix features were few but we didn't need anything fancy - just a reliable ticketing system that was user friendly. However, it didn't take us long to have a wish list for features, and Dawn and Stacy considered each of our requests regardless of how big or small. They are a fantastic partner to work with, and we always feel like a VIP customer. Now in 2015, they call us to make sure we are aware of new features to help better our customer's experience or minimize our labor. We greatly appreciate the Thundertix Team, and I would highly recommend ThunderTix for online ticketing needs!

Gets the job done

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows me to create tickets and email reminders for various events. I like being able to create tickets and have them go live at pre-set dates. I like being able to track who purchased tickets and when. I like being able to create sales and activity reports.

Cons: The software is effective but klugy to use. For example, when inputing an event address and time, instead of one entry, I'm required to enter in three separate places: the event description, the ticket, the listing of events.

Overall: It makes possible the creation of tickets for multiple events at different times.

Our use of ThunderTix software has made our ticket sales so much easier

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is fairly intuitive to set up our ticket sales. I have been impressed with all the features for setting up multiple nights, etc. Our customers have found the interface to be straight forward and easy to operate. It has taken a lot of the pain out of handling tickets. The reporting features after closing night are especially nice.

Cons: It is not very easy to block out unavailable seats for certain nights, or reduce the cost of a seat in the case of an obstructed view.

Overall: Ease of ticket sales seat up. Configuration of seating plans. Reporting features.

I found this software to be workable and easily tailored. The Customer Service is extraordinary.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service.! They answer quickly and most often with an easy fix or work around. I also like the way it looks to the consumer - clean, accurate, safe.

Cons: Some site limitations due to coding. I would prefer a little more latitude with fonts and styles. And every once in a while a little glitch or idea needs time to work through the sales team.

We're pleased with the experience

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are pleased with the ease of use, we'd like to see a few more features like an Android App for selling and scanning & an option for a shopping cart to avoid having our customers make multiple purchases. Overall, however, we are very pleased. Pam is a tremendous help and always ready with just the answer we need.

Vendor Response

by Thunder Data Systems on December 12, 2016

We welcome your thoughts and feedback as we are always considering "what's next" in the lineup of new features. Our team has already started development for an Android App for barcode scanning so stay tuned for that. The selling aspect will come as part 2 of the App development. Make sure you up-vote the Android App in our Feature Request area so that you'll be notified the day it's launched.

Incredbile Product and Unbelievable Service!

May 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our Company has used other ticketing software in the past and we are so glad we made the switch to ThunderTix!

The system is clean, uncluttered, and easy to use. Because the interface is so simple, the options are really limitless. Don't see exactly what you want? They are always making updates and seeking out customer advice on how to meet each individual company's needs.

Our Service Rep Pam is fantastic! She is always available and friendly. She has really helped customize and tailor the program to meet our needs. Thundertix Customer Support is the best part of the service!

Bonus- the system is so affordable that we were able to eradicate all ticketing fees for our patrons, a difference that has measurably increased our sales.

Easy once you're rolling

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the convenience of the spreadsheet of tickets sold along w emails and type of ticket purchased

Cons: It's tough to navigate initially. I actually had to write the steps since I wasn't checking every day to remember

Simple and intuitive

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The simplicity of the program that allowed me to quickly and easily find the information I needed. The ability to track in real-time our sales progress.

Cons: I had a little bit of trouble getting certain parts of the website to work on my mobile devices, but was able to find ways to work around the glitches.

I have found this to be the most user friendly ticketing system.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use for both the customer and the theater.
The mobile app is great with a few exceptions

Cons: Mobile app is the only con, but can be fixed with a few things. It won't allow you to make edits to events nor see guest lists. With these two fixes it could be perfect.

Thundertix has been a great addition for our company.........

Mar 15, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: We have been pleased with Thundertix overall. This system is user friendly and the customer support is great when you need assistance. It is nice to have a ticketing system where the user can be so hands on.

Cons: The customization aspect is the only con. In order to customize this system to fit your needs such as reports, you are charged an hourly rate in addition to your regular monthly maintenance fee.

Overall: I would definetly recommend using this ticketing system versus the competitors. The best part is that our money goes directly into our bank account daily instead of waiting to get our money after the Event is over.

Robust, Flexible, and Best Customer Service

Apr 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company runs a small event series several days a year. We're a small company and we're not a venue, so we really need a flexible ticketing system that has a strong customer service department to make up for our lack of expertise and personnel. ThunderTix perfectly fits our needs for that reason. Any time one of us has a question about how to use the software, the ThunderTix team quickly provides us with solutions in a professional and friendly manner. We looked into the "big name" competitors for our ticketing needs and found ThunderTix to be more affordable, be more flexible, and have better support. Two thumbs WAY up for ThunderTix!!

Thank you ThunderTix!!

Jan 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shadowlight Theatre is very pleased with the ticketing and customer service ThunderTix offers. The website is very easy to use on the admin side as well as the customers. When we have questions that cannot be answered on the website help feature, customer service is prompt, efficient, and very friendly. The reports are accurate easy to download and simple to use. We enjoy using the Mail Chimp integration to market to our existing customers. The up load to Mail Chimp is very fast and has saved us hours of input work! We are very pleased with the continual upgrades to the website... it just keeps getting better! THANK YOU!!

I've done the research & ThunderTix is the best.

Aug 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we opened our theatre in 2010, we were using an industry-leading software (that shall remain nameless) that was costing us a ridiculous amount of money. In 2012, after hefty research on the competition, we switched to ThunderTix for budget reasons, and though it started off a bit bare-bones, the amount of growth and the personalized attention to our needs has been nothing short of stellar. Pam & Stacy are amazing to work with, and the price is absolutely unbeatable. There are still features the bigger guys have that Ttix doesn't, but the company is constantly growing and improving, and I'm a very satisfied customer.

Great product, great company

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great service, little downtime, lots of flexibility, terrific communication from the team, and very responsive to questions and suggestions.

Cons: This is not the least expensive software on the market. But you get what you pay for, and with this software you get a real quality product.

Great Features,Easy to Use

Feb 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: very user friendly, easy to set up, excellent reporting features.
Cons: Pages are a bit slow to load, cannot purchase different prices/days at the same time (unless all are general admission).
The setup was a snap and the ease of use can't be beat, but the load time does need to be a bit faster. It would be nice to do different sections/days/priced events in the same shopping cart also. But overall, fantastic!

Vendor Response

by Thunder Data Systems on February 23, 2016

Thank you for notifying us about the slow loading of your pages. We looked into the cause immediately, and our found the problem and updated our code to fix the problem.

Newport Walking Tours review

Feb 07, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been very impressed with the commitment to ongoing improvements by Thundertix. Our company switched to a different ticketing system for almost a year. The reason for the switch was primarily cost driven. The rival service advertised similar features but the reality was far from what was advertised. The customer service was nonexistent with the other company. Thundertix has been very responsive with technical support and advice on how we can improve the ticketing experience for our customers. I would recommend Thundertix to any company that wants a reliable way to sell and manage tickets to their events.

Best in the business!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HCCC has used Thundertix for four concerts now - two concerts in one venue and the other two in our current venue. The setup process for each concert as well as for each venue was very easy. Customer service has been consistently excellent - questions are answered quickly and accurately. Our guests have expressed their appreciation for some of the features Thundertix offers, such as the reminder email for upcoming concerts. Leadership is looking forward to using the survey feature for our current concert in April. I give Thundertix the highest rating possible!

The website was very clear to understand and the platform was VERY user-friendly.

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The issues we did encounter were mainly on our end but the tech support on their end always came through to deliver very easy solutions.

Cons: The feedback was through e-mail, which sometimes took longer than we would have liked. The response was always same day though.

"Over the Top" Customer Service and Product!

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the very first contact with ThunderTix over the phone, I knew I had found the right ticketing system for our choir. Every question was answered confidently. Details of the system were explained in very understandable laymen terms. Limitations of the ticketing system were offered honestly with explanations of how to overcome them. After deciding on ThunderTix, I was walked through the steps of set-up quickly and easily. The choir's performance ticket system was launched within a few short days! I have not had one issue with any sales to date. Love it!

GREAT SOFTWARE! Easy to use + perfect customer support!

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At first, I was a little worried that the service might be too expensive, but after using ThunderTix, we are thrilled that we made the right investment into our online box office. Not only is ThunderTix easy to setup, but their customer service is the best in the business with a knowledgeable staff that actually KNOWS the software, and offers easy-to-follow instruction. We have handed this off to our client & our client is thrilled about the ease of use, the reports, and the customization for their events & shows! A+ service + software all-around! Highly recommend!

THE BEST customer service!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to use. Great customer service when you do need assistance.

Cons: I don't have anything negative to say.

Overall: I'm so impressed with the ability to talk to the same people any time I need assistance with my account. ThunderTix had been a cost effective service that meets all of our needs and I wouldn't consider any other service.

Recommendations to other buyers: Once I used the software for a couple of events I became comfortable with using all the features of the software. It's simple to learn and use.

Great Customer Support

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being new in this industry, I did considerable research before deciding which ticket sale system I wanted to commit to. I've been using TT now for almost 3 weeks and have no regrets the choice. They had me up and going quickly and made it very easy on my end. The price is better than the other options I considered, and the system offers many excellent features. I have had very few needs to contact customer service, but each time I did they were very helpful answering my questions quickly. I highly recommend ThunderTix.

The Best in the Industry

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

My company has been using this software for over a year and we like it very much!

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely user-friendly and has great features to make the experience of ticket-selling easy for the seller and professional for the buyer.

Cons: My only complaint would be the kick-out time for buying. It would be great if we could choose the time limit ourselves. Also, the scroll bar for the event listing page needs to be bigger and more prominent.

Thundertix solved all our ticketing woes. Their system is exactly what we needed.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use to be able to jump right in. The software is very easy to learn. Anything you do not know immediately, there is a video to help you see how.

First time experience and still in the early stages of working with this platform

Aug 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had an experience with an online error in regards to customers being able to purchase and process payments and my account manager, Pam Mason, was extremely helpful in diagnosing our problem and providing the assistance and guidance we needed to help us remedy the problem. Pam was readily available, receptive to our problem, and solution oriented providing a high level of customer service which has really reinforced for us that we made the right decision in choosing ThunderTix for our event.

Easiest ticketing system I've seen in use!

Mar 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ThunderTix is the easiest ticketing system I've seen in use. The number one plus for us is the ability to choose whether to pass along the cost of the system to our customers or include them in our overhead costs. The technical assistance is the best and is more than responsive to suggestions and requests than any other software system we've ever used. If you have an existing system, or are looking to get into online ticketing, don't miss the opportunity that ThunderTix provides.

Very good ticket service

Apr 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My organization has very demanding needs for a tickets system and ThunderTix is doing a very good job. I noticed a few minors bugs but they fixed them. There is one feature I would like to see added, however they have a request feature section where clients can post suggestions and vote on features requests, which is pretty nice. Their customer service is really good as well. For the price, ThunderTix might be the best option there is out there for your online tickets needs.

I LOVE LOVE LOVE LOVE ThunderTix! I researched many other ticket venues and none met what I needed!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like the most about this software is I can pull a report any time in order to see how sells are going. In addition, I was able to customize it to my event!! It's definitely economical for a first time event planner!! I can NOT be more happy and will FOREVER use ThunderTix with any future events as well as recommend it!

Cons: I have No Cons as it pertains to this software. Everything has worked in my favor for a first time user!